Deploying Avaya Aura Session Manager

Transcription

1 Deploying Avaya Aura Session Manager Release 6.3 Issue 6 November 2014

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3 States and Canada. For additional support telephone numbers, see the Avaya Support website: or such successor site as designated by Avaya. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: Trademarks Avaya and Avaya Aura are registered trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All non-avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: for Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

4 Contents Chapter 1: Introduction... 6 Purpose... 6 Intended audience... 6 Document changes since last issue... 6 Related resources... 6 Documentation... 6 Training... 8 Viewing Avaya Mentor videos... 8 Warranty... 9 Support... 9 Chapter 2: Deployment process and general information Deployment process Ethernet port labels by server type Feature pack to release mapping Supported servers Accessing the Compatibility Matrix Available media Chapter 3: Planning and configuration Planning checklist Registering for PLDS Downloading software from PLDS Writing the ISO image to a DVD Site preparation Worksheets Session Manager configuration information worksheet Session Manager Entity information worksheet Chapter 4: Deploying Session Manager Session Manager installation checklist Activating entitlements Setting an Enrollment Password Configuring the laptop for direct connection to the server Disabling proxy servers in Microsoft Internet Explorer Disabling proxy servers in Mozilla Firefox Connecting a laptop to the server Configuring Session Manager with SMnetSetup Authentication files for Session Manager Installing Session Manager in a geographic redundancy enabled system Chapter 5: Session Manager administration Session Manager administration checklist Deploying Avaya Aura Session Manager Release 6.3 November 2014

5 Contents Adding domain names for a Session Manager Adding Session Manager as a SIP entity Administering Session Manager Configuring Session Manager redundancy on the same System Manager Chapter 6: Alarming Configuration Network Management Systems Destinations Activating and managing the Session Manager serviceability agent Alarming configuration checklist Adding a Session Manager to the SAL Gateway Chapter 7: Post-installation verification procedures Post-installation verification checklist Checking the Session Manager service state Testing the System Manager and Session Manager installation Generating a test alarm Verifying Data Replication to Session Manager Accepting new service Chapter 8: Certificate management SIP Identity Certificate HTTPS Identity Certificate Viewing the TLS version Using the System Manager CA Exporting the System Manager CA Adding System Manager CA to Communication Manager Adding System Manager s Root Certificate to 96xx Phones Installing Enhanced Validation Certificates for Session Manager Removing trusted certificates Using a third party CA Adding a third party CA to Communication Manager Adding a third party Root Certificate to 96xx Phones Installing third party certificates on Session Manager Adding trusted certificates Demo certificates Chapter 9: Troubleshooting Server has no power Unable to access Service State Chapter 10: Maintenance procedures Upgrades to Session Manager Remote access Appendix A: OS-level logins for Session Manager Appendix B: Product notifications Viewing PCNs and PSNs Registering for product notifications November 2014 Deploying Avaya Aura Session Manager Release 6.3 5

6 Chapter 1: Introduction Purpose This document provides information on the deployment and initial administration of Avaya Aura Session Manager Release 6.3 on Avaya Aura System Platform. For information about deploying a Branch Session Manager, see Deploying Avaya Aura Branch Session Manager on the Avaya support website at For information about deploying Avaya Aura Session Manager in a virtualized environment, see Deploying Avaya Aura Session Manager using VMware in the Virtualized Environment. Intended audience The primary audience for this document is anyone who installs, configures, and verifies Avaya Aura Session Manager on Avaya Aura System Platform. Document changes since last issue The following changes have been made to this document since the last issue: Added missing authentication file information (overview, creating an authentication file, starting the AFS application, installing an authentication file). Related resources Documentation See the following related documents at For the latest information, see the Session Manager Release Notes. 6 Deploying Avaya Aura Session Manager Release 6.3 November 2014

7 Related resources Title Description Audience Overview Avaya Aura Session Manager Security Design Avaya Aura Session Manager Overview and Specification Implementation Deploying Avaya Aura Session Manager Deploying Avaya Aura Branch Session Manager Deploying Avaya Aura Communication Manager on System Platform Deploying Avaya Aura Session Manager using VMware in the Virtualized Environment Upgrading Avaya Aura Session Manager Installing Service Packs for Avaya Aura Session Manager Installing Patches for Avaya Aura Session Manager Installing the Avaya S8800 Server for Avaya Aura Communication Manager Installing the Avaya S8510 Server Family and Its Components Installing the Dell PowerEdge R610 Server Installing the Dell PowerEdge R620 Server Installing the HP ProLiant DL360 G7 Server Installing the HP ProLiant DL380p G8 Server Maintaining Maintaining and Troubleshooting Avaya Aura Session Manager Administration Describes the security considerations, features, and solutions for Session Manager. Describes the key features of Session Manager. Describes how to install and configure a Session Manager instance. Describes how to install and configure Branch Session Manager. Describes how to install the appropriate Communication Manager template, including Branch Session Manager, on the server. Describes how to deploy the Session Manager virtual application in a VMware environment. Describes the procedures to upgrade a Session Manager to the latest software release. Describes the procedures to install service packs on Session Manager. Describes the procedures to install patches on Session Manager. Describes the installation procedures for the S8800 Server. Describes the installation procedures for the S8510 Server. Describes the installation procedures for the Dell PowerEdge R610 server. Describes the installation procedures for the Dell PowerEdge R620sServer. Describes the installation procedures for the HP ProLiant DL360 G7 server. Describes the installation procedures for the HP ProLiant DL380p G8 server. Describes the procedures to troubleshoot Session Manager, resolve alarms, and replace hardware. Network administrators, services, and support personnel IT management Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel Services and support personnel November 2014 Deploying Avaya Aura Session Manager Release 6.3 7

8 Introduction Title Description Audience Administering Avaya Aura Session Manager Administering Avaya Aura Communication Manager Server Options Avaya Aura Session Manager Case Studies Describes the procedures to administer Session Manager using System Manager. Describes the procedures to administer Communication Manager as a feature server or an evolution server. Provides information related to Session Manager administration. Provides case studies about common administration scenarios. System administrators System administrators System administrators Training The following courses are available on To search for the course, in the Search field, enter the course code and click Go. Course code 1A00236E 4U00040E 5U00050E 5U00095V 5U00096V 5U00097I 5U00103W 5U00104W 5U00105W ATU00171OEN ATC00175OEN ATU00170OEN ATC01840OEN Course title Knowledge Access: Avaya Aura Session and System Manager Fundamentals Knowledge Access: Avaya Aura Session Manager and System Manager Implementation Knowledge Access: Avaya Aura Session Manager and System Manager Support System Manager Implementation, Administration, Maintenance and Troubleshooting Avaya Aura Session Manager Implementation, Administration, Maintenance and Troubleshooting Avaya Aura Session and System Manager Implementation, Administration, Maintenance and Troubleshooting Avaya Aura Session Manager 6.2 Delta Overview Avaya Aura Session Manager 6.2 Delta Overview Avaya Aura Session Manager Overview Avaya Aura Session Manager General Overview Avaya Aura Session Manager Rack and Stack Avaya Aura Session Manager Technical Overview Survivable Remote Avaya Aura Session Manager Administration 3U00100O Designing Avaya Aura 6.2 Part 1 3U00101O Designing Avaya Aura 6.2 Part 2 Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. 8 Deploying Avaya Aura Session Manager Release 6.3 November 2014

9 Warranty About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya Support website, go to support.avaya.com and perform one of the following actions: In Search, type Avaya Mentor Videos to see a list of the available videos. In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: Enter a key word or key words in the Search Channel to search for a specific product or topic. Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. Warranty Avaya provides a 90-day limited warranty on Session Manager. For more information about the terms of the limited warranty, see the sales agreement or other applicable documentation. In addition, see the standard warranty and details about Session Manager support during the warranty period on the Avaya Support website at under Help & Policies> Policies & Legal > Maintenance and Warranty Information. See also Help & Policies > Policies & Legal > License Terms. Support Go to the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. November 2014 Deploying Avaya Aura Session Manager Release 6.3 9

10 Chapter 2: Deployment process and general information Deployment process The following are the high-level steps for installing, administering, and verifying the installation of a Session Manager. Complete the planning checklist. Complete the site preparation activities. Complete the configuration worksheets. Install the Session Manager server. Administer and configure the Session Manager. Verify the Session Manager installation and configuration. Ethernet port labels by server type Server Eth0 (Management Interface) Eth2 (Security Module) S S8510 GB1 GB3 S8300D Internal Internal HP DL360 G7 1 3 HP DL360p G8 1 3 Dell R Dell R Deploying Avaya Aura Session Manager Release 6.3 November 2014

11 Feature pack to release mapping Feature pack to release mapping Avaya Aura 6.2 Feature Pack Avaya Aura Session Manager Release Avaya Aura 6.2 Feature Pack 1 Session Manager 6.3 Avaya Aura 6.2 Feature Pack 2 Session Manager Avaya Aura 6.2 Feature Pack 3 Session Manager Avaya Aura 6.2 Feature Pack 4 Session Manager Avaya Aura 6.2 Feature Pack 4 Service Pack 1 Session Manager Supported servers Session Manager Release 6.3 supports: S8510 and S8800 servers for upgrades only. S8300D server for Survivable Remote. Session Manager supports the following servers: Release Servers Dell R610, HP DL360 G7 Dell R610, Dell R620, HP DL360 G7, HP DL360 G8 HP and Dell will discontinue HP DL360 G7 and Dell R610 servers in the near future. For more information, see the respective vendor websites. Avaya has issued End of Sale notices for the S8800 and S8510 servers. Avaya supports these servers for existing installations only. For information about the effective dates, see the Avaya support website at Accessing the Compatibility Matrix The Compatibility Matrix provides compatibility information of the Avaya products that are supported with the various releases of Session Manager. Note: The screen refreshes each time you make a selection. November 2014 Deploying Avaya Aura Session Manager Release

12 Deployment process and general information 1. Access the Avaya support website at 2. At the lower left of the screen, under Tools, click Product Compatibility Matrix. 3. Scroll down the Tools screen and click on the Click here to access the Compatibility Matrix link. 4. At the bottom of the screen, select Avaya Aura Session Manager from the Product dropdown menu. 5. Select the appropriate release from the Release drop-down menu. 6. Select Compatible Avaya Components from the Components and Products drop-down menu. 7. Click the red (View All) link under the Primary Components title. Available media Avaya provides the following media for Release 6.3: Session Manager Release 6.3 software DVD: Comcode Session Manager Release 6.3 Linux 6.2 operating system kickstart DVD: Comcode Session Manager Release 6.3 Linux 6.2 kickstart upgrade DVD: Comcode Session Manager Release 6.3 ISO image: asm-6.3.*installer.iso. Session Manager Release 6.3 Linux 6.2 OS upgrade ISO image: csp-6.2-*upgrade.iso. 12 Deploying Avaya Aura Session Manager Release 6.3 November 2014

13 Chapter 3: Planning and configuration Planning checklist Verify the customer has completed the following procedures before deploying the Session Manager instance. # Action Notes 1 Verify the System Manager template is installed and operating. Beginning with Release 6.3, you can install System Manager in the following environments: Geographic Redundancy: In this mode, you install System Manager as the primary System Manager server and the secondary System Manager server. Non-Geographic Redundancy: In this mode, you install System Manager as a standalone System Manager server. 2 Obtain the License Activation Code. You must have a license activation code (LAC) before you install Session Manager. The LAC recipients are identified during the order placement process. 3 Check the Network ports. The Avaya Aura Session Manager: Port Matrix identifies which network ports must be open in firewalls. This document is available at Access the PLDS Web site. If you do not have access to the Product License Delivery System (PLDS) Web site, see the Avaya Access FAQ. 5 Register for PLDS if you have not already registered. To install the System Manager template, see Deploying Avaya Aura System Manager on System Platform on the Avaya support Web site at Registering for PLDS on page 14. November 2014 Deploying Avaya Aura Session Manager Release

14 Planning and configuration # Action Notes 6 Download the appropriate software from PLDS. Downloading software from PLDS on page Write the ISO image to DVD or CD. Writing the ISO image to a DVD on page 16 8 Complete the Session Manager configuration information worksheet and verify that the information is correct. 9 Complete the Session Manager Entity information worksheet and verify that the information is correct. Note: The customer must have the Linux operating system Kickstart DVD and the Session Manager software CD on the site to address installation issues and catastrophic failures. Session Manager configuration information worksheet on page 18. Session Manager Entity information worksheet on page Verify the site preparation steps are complete. Site preparation on page Install the Session Manager server. Continue with the Session Manager installation checklist on page 20. Note: The PLDS download ID for the source RPMs ISO image (RHEL source code used by Session Manager) is SM Registering for PLDS 1. Go to the Avaya Product Licensing and Delivery System (PLDS) website at plds.avaya.com. The PLDS website redirects you to the Avaya single sign-on (SSO) webpage. 2. Log in to SSO with your SSO ID and password. The PLDS registration page is displayed. 3. If you are registering: as an Avaya Partner, enter the Partner Link ID. If you do not know your Partner Link ID, send an to prmadmin@avaya.com. 14 Deploying Avaya Aura Session Manager Release 6.3 November 2014

15 Planning checklist as a customer, enter one of the following: - Company Sold-To - Ship-To number - License authorization code (LAC) 4. Click Submit. Avaya will send you the PLDS access confirmation within one business day. Downloading software from PLDS About this task Note: You can download product software from also. 1. Type in your Web browser to go to the Avaya PLDS website. 2. Enter your Login ID and password to log on to the PLDS website. 3. On the Home page, select Assets. 4. Select View Downloads. 5. Search for the available downloads using one of the following methods: By download name By selecting an application type from the drop-down list By download type After entering the search criteria, click Search Downloads. 6. Click the download icon from the appropriate download. 7. When the system displays the confirmation box, select Click to download your file now. 8. If you receive an error message, click the message, install Active X, and continue with the download. 9. When the system displays the security warning, click Install. When the installation is complete, PLDS displays the downloads again with a check mark next to the downloads that have completed successfully. November 2014 Deploying Avaya Aura Session Manager Release

16 Planning and configuration Writing the ISO image to a DVD Important: When you are writing the ISO image to a DVD, do not run other resource-intensive applications on the computer. Any application that uses the hard disk intensively could cause errors that can render the DVD useless. Before you begin 1. Download any required software from PLDS. 2. Verify that the md5 checksum of the downloaded ISO image matches the md5 checksum that is displayed for the ISO image on the PLDS Web site. 3. Verify the computer or server has a DVD writer and software that can write ISO images to a DVD. Write the ISO image of the installer to a DVD. Site preparation # Action Notes 1 VPN access is available. 2 All of the prerequisites as per the planning sheet have been completed. 3 All required hardware has been purchased and delivered on site. 4 All required licenses have been purchased and are accessible. 5 Staging and verification activities have been planned and resources assigned. Worksheets The following worksheets contain the information that you need for administering Session Manager and Session Manager related entities using System Manager. 16 Deploying Avaya Aura Session Manager Release 6.3 November 2014

17 Worksheets Important: Do not use underscores in any of the Name fields. Names may only contain letters, numbers, and hyphens. System host names cannot contain underscore characters according to Internet standards RFC 952. November 2014 Deploying Avaya Aura Session Manager Release

18 Planning and configuration Session Manager configuration information worksheet Make one copy of the Session Manager configuration information worksheet for each Session Manager that you install. Field Session Manager server host name (short name) Session Manager IP address. Eth 0 IP address (management interface for the Session Manager on the customer network) Netmask (Network Mask Eth0) Gateway IP address (for Eth0) Network Domain (For example, MyCompany.com) Primary DNS server IP address Secondary DNS (if applicable) Tertiary DNS (if applicable) DNS Search Domains (separated with a space) System Manager Virtual FQDN Primary System Manager IP Address Primary System Manager FQDN Secondary System Manager IP Address (optional) Secondary System Manager FQDN (optional) Local time zone Secondary NTP server (if applicable) Tertiary NTP server (if applicable) Customer Linux Login (default is cust) Enrollment Password Information to enter Note: Session Manager host names can contain letters, numbers, and hyphens. You cannot enter underscore characters in the host names. Important: Verify the enrollment password is active. 18 Deploying Avaya Aura Session Manager Release 6.3 November 2014

19 Worksheets Session Manager Entity information worksheet Use the Session Manager Entity information worksheet to record information required for administering SIP entities such as Session Manager and Communication Manager. Note: Some fields do not apply to every type of entity. Enter the following information to administer SIP Entities and Entity Links. Entity Name Field Entity Type (For example, Session Manager) Location Name Management IP Address (SAT address for Communication Manager) FQDN Port (For example, 5060, 5061) Transport (For example, UDP, TCP, or TLS) Session Manager Security Module IP Address Session Manager Security Module Network Mask Session Manager Security Module Default Gateway CLAN/PROCR Node Name CLAN/PROCR IP Address Information to Enter Signaling Group # Tunk Group # November 2014 Deploying Avaya Aura Session Manager Release

20 Chapter 4: Deploying Session Manager Session Manager installation checklist You need a copy of this checklist for each Session Manager that you are installing. The customer must have the Linux operating system Kickstart DVD and the Session Manager software CD on the site to address installation issues and catastrophic failures. The software is also available for download from PLDS. Note: The host names for Session Manager and System Manager must only contain letters, numbers, and hyphens. You cannot use underscores in host names. Important: In previous releases of Session Manager, you could use a laptop for installation. Starting with Session Manager 6.3.8, the EULA displays during the first boot after the new server is turned on. You must use a monitor and keyboard to see and accept the EULA. # Action Link/Notes 1 Complete and verify the information in the planning checklist. Planning checklist on page Install the Session Manager server. For server installation procedures, see the appropriate server documentation on the Avaya support site at support.avaya.com. 3 Install the license file. Activating entitlements on page Connect the keyboard and monitor to the Session Manager server. 5 Turn on the server and accept the EULA when prompted. 6 Log in to the System Manager that is associated with the Session Manager. 7 Establish the Session Manager enrollment password on System Manager. 8 (Optional) To use a laptop: 1. Configure the laptop for direct connection to the server. You must use a keyboard and monitor to see and accept the EULA. Setting an Enrollment Password on page Configuring the laptop for direct connection to the server on page Deploying Avaya Aura Session Manager Release 6.3 November 2014

21 Session Manager installation checklist # Action Link/Notes 2. Disable proxy servers. 3. Connect the laptop to the server. 9 Start an AFS application, create an authentication file, and install the authentication file for Session Manager. 10 Configure the Session Manager using the SMnetSetup command. 11 Important: Verify the System Manager and Session Manager Management entries are added to the customer DNS. Otherwise, you will see Trust Management and DRS synchronization issues. 12 Verify network connectivity exists between System Manager and the Session Managerservers 13 Ping the System Manager from the Session Manager server to ensure that the Session Manager is connected to your network. For a Geo-Redundant System Manager, make sure that the Session Manager can ping both System Manager servers. If the primary System Manager is down, make sure that the secondary System Manager is up. 2. Disabling proxy servers in Microsoft Internet Explorer on page 23 or Disabling proxy servers in Mozilla Firefox on page Connecting a laptop to the server on page 24 Follow the procedures in the section Authentication files for Session Manager on page 27. Configuring Session Manager with SMnetSetup on page 25. If these entries are not added to the customer DNS, you must update the System Manager /etc/hosts file with the Session Manager Management IP addresses, FQDNs, and hostnames. Proper software installation of Session Manager requires network connectivity between System Manager and the Session Managers. 14 Administer the Session Manager. Continue with the Session Manager administration checklist on page 31. Activating entitlements When entitlements are activated, PLDS sends an Activation Record to the registered customer address. The contains the entitlement details and the license file. To use the license file, November 2014 Deploying Avaya Aura Session Manager Release

22 Deploying Session Manager you must install the license on the System Manager server, which is the License Host WebLM server. Before you begin To install a license on a server, you must have license activation codes (LAC) and the Host ID of the System Manager server, which is the WebLM server. 1. Enter in the address bar of your Web browser to access the Avaya PLDS Web site. 2. Enter your Login ID and password to log on to the PLDS website. 3. Enter the LAC, which you have received through an , in the LAC(s) field in the Quick Activation section. 4. Enter the host information. 5. Click Next to validate the registration detail. 6. Enter the System Manager information. The Host ID is the MAC address from the machine hosting the WebLM server. For more information on how to obtain MAC address, click Help. 7. Enter the number of licenses you want to activate. 8. Read and accept the Avaya Legal Agreement. 9. Send a confirmation a. Enter any additional certificate recipient addresses in the to: field. b. (Optional) Enter Comments. c. Click Finish. 10. Click View Activation Record and verify the information. Setting an Enrollment Password 1. On the System Manager web console, under Services, click Security > Certificates > Enrollment Password. 2. If a password already exists and the Time Remaining is not 0, skip the remaining steps. The enrollment password is already valid. 3. In the Password expires in box, select a value from the drop-down menu for when the password should expire. 4. If a password already exists, copy the password to the Password box. 22 Deploying Avaya Aura Session Manager Release 6.3 November 2014

23 Session Manager installation checklist 5. If a password does not exist: a. Enter a password in the Password field and click Commit b. Make note of the password displayed on the screen for future reference. Note: The system updates the Time remaining using the Password expires in value. Configuring the laptop for direct connection to the server This procedure describes how to configure the laptop using Windows 7. The procedure may differ for other versions of Windows. Make a note of the changes you make on your laptop to restore to the standard configuration. 1. On the laptop desktop, right-click Network. 2. Click Properties. 3. Double-click on Local Area Connection. 4. In the General tab of the Local Area Connection Properties dialog box, click Properties. 5. Click on the text for Internet Protocol Version 4 (TCP/IPv4) in the list of items. 6. Click Properties. 7. In the Internet Protocol (TCP/IP) Properties dialog box, under the General tab, select Use the following IP address. Warning: Do not click the Alternate Configuration tab. 8. In the IP address field, enter In the Subnet mask field, enter In the Default gateway field, enter Click OK. Disabling proxy servers in Microsoft Internet Explorer About this task Before connecting directly to the services port, disable the proxy servers in Microsoft Internet Explorer. November 2014 Deploying Avaya Aura Session Manager Release

24 Deploying Session Manager 1. Start Microsoft Internet Explorer. 2. Select Tools > Internet Options. 3. Click the Connections tab. 4. Click LAN Settings. 5. Clear the Use a proxy server for your LAN option. Tip: To re-enable the proxy server, select the Use a proxy server for your LAN option again. 6. Click OK to close each dialog box. Disabling proxy servers in Mozilla Firefox Before connecting directly to the services port, disable the proxy servers in Firefox. Note: This procedure is for Firefox on a Windows-based computer. The steps can vary slightly if you are running Linux or another operating system on your laptop. 1. Start Firefox. 2. Select Tools > Options. 3. Select the Advanced option. 4. Click the Network tab. 5. Click Settings. 6. Select the No proxy option. Tip: To re-enable the proxy server, select the appropriate option again. 7. Click OK to close each dialog box. Connecting a laptop to the server Before you begin Ensure that you have an SSH client application, such as PuTTY, installed on your laptop. Configure the IP settings of the laptop for direct connection to the server. Disable the use of proxy servers. 24 Deploying Avaya Aura Session Manager Release 6.3 November 2014

25 Session Manager installation checklist The use of the the remote services laptop is only for SSH access to the Session Manager. Session Manager does not support Web access. 1. Connect the laptop to the services port Eth1 with a standard or crossover Ethernet cable. See Ethernet port labels by server type on page 10 for the port assignments on a particular server. 2. Start an SSH client application session, such as PuTTY. 3. In the Host Name (or IP Address) field, enter The system assigns the IP address to the services port. 4. Verify the protocol is SSH. 5. Verify that the Port is Click Open. Note: When you connect to the server for the first time, the system displays the PuTTY Security Alert window. 7. Click Yes to accept the server host key and display the PuTTY window. 8. Log in using craft on Session Manager, or admin on System Platformand System Manager. 9. To close PuTTY, enter exit. Configuring Session Manager with SMnetSetup Session Manager is shipped with the following configuration: System Name: avaya-asm Eth0: /24 Eth1: /30 DNS Domain: localdomain DNS Server: SMnetSetup automatically populates the fields related to the System Manager after you enter the Primary System Manager IP address. Important: In previous releases of Session Manager, you could use a laptop for installation. Starting with Session Manager 6.3.8, the EULA displays during the first boot after the new server is turned on. You must use a monitor and keyboard to see and accept the EULA. Before you begin Connect the laptop to the server, or connect a monitor and USB keyboard to the server. November 2014 Deploying Avaya Aura Session Manager Release

26 Deploying Session Manager 1. Connect the Ethernet Ports to the customer Local Area Network using cables according to the server type. See Ethernet port labels by server type on page 10 for the port assignments for the different servers. 2. Login to the Session Manager as craft. 3. Enter the command SMnetSetup 4. Using the information from the Session Manager configuration information worksheet on page 18, enter the information as required: a. Enter the Session Manager server hostname. b. Enter the Session Manager Management IP address. c. Enter the Netmask. d. Enter the Gateway IP address. e. Enter the Network Domain. f. Enter the Primary DNS server IP address. g. Enter the Secondary DNS (if applicable). h. Enter the Tertiary DNS (if applicable). i. Configure the local time zone. j. When prompted for Disable NTP?, enter no. k. Enter the NTP server. l. Enter the Secondary NTP server (if applicable). m. Enter the Tertiary NTP server (if applicable). n. At the prompt, press Enter. o. When prompted, create a customer account with a password. p. Enter the Primary System Manager IP Address. q. If the System Manager is unreachable, you are prompted for the following information: Enter y if System Manager is setup with Geographic Redundancy. Enter the Primary System Manager FQDN. Enter the Secondary System Manager IP address (if necessary). Enter the Secondary System Manager FQDN (if necessary). Enter the virtual System Manager FQDN. Verify your settings. r. Enter the enrollment password. The system starts the configuration script automatically. The configuration takes approximately 10 minutes to complete. 26 Deploying Avaya Aura Session Manager Release 6.3 November 2014

27 Session Manager installation checklist Authentication files for Session Manager Note: Beginning with Session Manager 6.2, you must create and install an authentication file. The authentication file contains Access Security Gateway (ASG) keys. With the ASG keys, Avaya Services can securely gain access to the customer system. A default authentication file is installed with Session Manager. You must replace the default file using the Authentication File System (AFS) to create a unique authentication file. AFS is an online application available at RFA. AFS authentication files have a plain text XML header with encrypted authentication data. Each authentication file contains an authentication file ID (AFID) to identify the file. You need the AFID to create a new authentication file for an upgrade or to replace the current authentication file on the server. Note: You must install the unique authentication file. Failure to install the unique authentication file results in receiving an alarm that retransmits once a day until you install the authentication file. Starting the AFS application Before you begin AFS is available only to Avaya service personnel and Avaya Partners. If you are a customer and need an authentication file, contact Avaya or your authorized Avaya Partner. You must have a login ID and password to start the AFS application. You can sign up for a login at 1. Enter in your Web browser. 2. Enter your login information and click Submit. 3. Click Start the AFS Application. A security message is displayed. 4. Click I agree. The AFS application starts. Creating an authentication file for a Session Manager To acquire an authentication file, use one of the following options: Download the authentication file directly from AFS. Receive the authentication file in an . November 2014 Deploying Avaya Aura Session Manager Release

28 Deploying Session Manager 1. Log in to AFS. 2. In the Product field, select SM Session Manager. 3. In the Release field, select the software release number, then click Next. 4. Select New System, then click Next. 5. If you want to download the authentication file directly from AFS to your computer: a. Click Download file to my PC. b. Click Save in the File Download dialog box. c. Select the location where you want to save the authentication file, and then click Save. d. Click Close in the Download complete dialog box to complete the download. After AFS creates the authentication file, AFS displays a confirmation message that contains the system type, release, and authentication file ID (AFID). 6. To receive the authentication file in an message: a. Enter the address in the Address field. b. Click Download file via . AFS sends the message that includes the authentication file as an attachment and the AFID, system type, and release in the message text. c. Save the authentication file to a location on the computer of the recipient. 7. To view the header information in the authentication file: a. Locate the saved file. b. Open the file with WordPad. The header includes the AFID, product name and release number, and the date and time that AFS generated the authentication file. Installing an authentication file 1. Log in to the Session Manager server using the customer login. 2. Enter echo $HOME. 3. Using WinSCP or some other file transfer program, transfer the authentication file to the Session Manager server into the directory represented by $HOME. 4. Load the authentication file manually using the loadpwd command. For example: loadpwd -l <path to the auth file>. 5. Use the displaypwd command to display information about the currently loaded authentication file. 28 Deploying Avaya Aura Session Manager Release 6.3 November 2014

29 Session Manager installation checklist Installing Session Manager in a geographic redundancy enabled system Before you begin In a Geographic Redundancy-enabled system, verify the two standalone System Manager servers that you are designating as the primary and secondary servers: Are supported servers. Have the same hardware configuration. Are running the same version of System Manager software including the template, service packs, and patches. Have the same version of the System Platform software, including service packs. Can communicate with each other over the network. Have synchronized network time. For System Manager installation information, see Deploying Avaya Aura System Manager on System Platform and Deploying Avaya Aura System Manager on VMware in Virtualized Environment. For the procedures related to initial administration and the setup of the Geographic Redundancyenabled system, see the chapter Session Manager in a geographically redundant System Manager environment in Administering Avaya Aura Session Manager. High-level steps for the installation Result 1. Install or upgrade the primary System Manager standalone server with System Manager 6.3 software. 2. Install the secondary System Manager. 3. Configure both System Manager servers for the Geographic Redundancy operation. 4. Replicate the primary System Manager data to the secondary System Manager. 5. Install or upgrade the Session Manager server with Session Manager Release 6.3 software. Use the configuration information from the Session Manager 6. Synchronize System Manager data with the Communication Manager system. The installation system updates are as follows: 1. The installation steps establish trust between the System Manager and Session Manager in the normal manner. 2. The system performs the first set of replications including the FQDN and IP addresses of both System Managers. November 2014 Deploying Avaya Aura Session Manager Release

30 Deploying Session Manager 3. The Session Manager detects the two sets of FQDNs and IP addresses of both System Managers and automatically reconfigures the System Managers to the Geographic Redundancy mode. 4. Session Manager queries both System Manager servers and determines the master server. 5. After the Session Manager automatically reconfigures the System Manager servers, the system operates in the Sunny Day Geographic Redundancy mode. Note: If the primary System Manager is off the network and the secondary System Manager is active, you can install Session Manager 6.3 using the following commands: 1. On the Session Manager CLI, enter the command dnat_failover.sh MASTER_SMGR_IP, where MASTER_SMGR_IP is the IP address of the secondary System Manager. 2. Run the command inittm. Geographic Redundancy system verification Perform this verification procedure after you install or upgrade the system. 1. On the secondary System Manager, verify the primary System Manager is running in the Active mode. 2. On the primary System Manager, verify the secondary System Manager is running in the Standby mode. 30 Deploying Avaya Aura Session Manager Release 6.3 November 2014

31 Chapter 5: Session Manager administration For a complete description of Session Manager administration, including administration of a Geographic Redundant system, see Administering Avaya Aura Session Manager. Session Manager administration checklist Use the following checklist for the initial administration of a newly-installed Session Manager. # Administration action Link 1 Log into the System Manager associated with the Session Manager. 2 Add Domain Names. Adding domain names for a Session Manager on page Add the installed Session Manager as a SIP Entity. Adding Session Manager as a SIP entity on page Administer the Session Manager. Administering Session Manager on page Configure alarming. Continue with the Alarming configuration checklist on page 35. Adding domain names for a Session Manager 1. On the home page of the System Manager Web Console, under Elements, click Routing > Domains. 2. Click New. 3. In the Name field, enter the Network Domain Name of the Session Manager. 4. In the Type field, click SIP. 5. (Optional) Enter a description in the Notes field. 6. Click Commit. November 2014 Deploying Avaya Aura Session Manager Release