Network Camera with Audio & Night Vision. Manual

Transcription

1 Max-IP-Cam Network Camera with Audio & Night Vision Manual

2 Helpdesk Has the answers If this device does not work when you first plug it in, do not take it back to the store. Contact the Swann Helpdesk using our fast service or use one of the Toll-Free numbers shown on the back cover of this booklet. Most problems can be quickly and easily fixed with a simple or a quick chat with one of our friendly technical staff. (Toll-Free available in the US and Australia only)

3 TABLE OF CONTENTS 1. OVERVIEW 1.1 COPYRIGHT TRADE MARK GENERAL OVERVIEW ADDITIONAL INFORMATION PRODUCT APPLICATIONS SYSTEM REQUIREMENTS CONTENTS UTILITIES AND TOOLS 2.1 CAM_EZ SEARCH MAX-IP-Cam External Function introduction TV_OUT Function introduction GETTING STARTED 3.1 SYSTEM LOGIN LIVEVIEW TAKE A SHOT ADVANCED FUNCTION WITH LIVEVIEW 4.1 IMAGE ADJUSTMENT AVI RECORD SETUP ZOOM IN DISPLAY MOTION DETECTION SETUP ADVANCED APPLICATION 5.1 IMAGE SETUP CAPTURE VIEW EVENT TRIGGER NETWORK SETUP SERVER SETUP ADMINISTRATION SETUP SOFTWARE UPDATE APPENDIX APPENDIX A. USING PPPOE DIALUP CONNECTION AND DDNS WITH THE MAX-IP-CAM (USING A HUB ) APPENDIX B. FAQ GLOSSARY OF TERMS USED IN THIS MANUAL HELPDESK / SUPPORT DETAILS WARRANTY INFORMATION

4 1. OVERVIEW 1.1 COPYRIGHT All content from this user manual is the legal property of Swann Communications Pty Ltd (to be abbreviated as Swann), and may not be forged, copied, reproduced, or translated in any way without the expressed permission of Swann. This manual does not in any way represent or imply any guarantee or standpoint on the part of Swann. This company is in no way responsible for any direct or indirect loss of data or benefits, or termination of employment. Additionally, the information and product specifications described in this manual are for reference purposes only, and may change without notice. 1.2 TRADEMARK The product names referred to within this manual are for identification purposes only. The following Company name logos used are the properties of their respective owners: - Windows and MS-DOS are trademarks of the Microsoft TM Corporation - Other trademarks mentioned in this manual are registered to other companies. 1.3 GENERAL OVERVIEW Please note: To allow advanced features such as recording to SD Memory as described in the following instructions, you will need to purchase an SD Memory Card from a suitable retail outlet. An SD Memory Card is not included in this package. MAX-IP-Cam is an affordable and efficient remote surveillance / security camera for home and office. It is extremely simple to install, and can be used without a computer. With its internal web server, users can conduct remote video surveillance and security tasks from a web browser (such as Microsoft Internet Explorer), and quickly observe surveillance video feeds at any time, anywhere from your local area network or Broadband Internet connection. The MAX-IP-Cam combines CPU, CMOS Sensor Control, Image processor, GPU, JPEG, CODEC and Ethernet MAC function. In addition, the system supports PPPoE, DHCP, Static IP, DDNS, SMTP, FTP, NTP, and other types of network protocol, and includes high efficiency SDRAM control and memory access. Also, the internal TV Out decoder / encoder devices allow display on common household televisions (supports NTSC and PAL). The system also includes fast Motion Detection and an SD Memory expansion slot. The MAX-IP-Cam has Night Vision IR LED's allowing it to see in the dark or assist in low light situations. It gives you a professional grade remote surveillance and camera technology for many safety and security purposes. The MAX-IP-Cam is among the most affordable quality network surveillance and broadband camera systems on the market and is an intelligent choice for homes and businesses of all kinds. 1.4 ADDITIONAL INFORMATION: - The camera must NOT be placed where it looks directly into the sun or any other bright light source as this will not only result in a poor image, but will eventually damage the electronics of the camera sensor. - Areas with a high degree of contrast in light levels may require re-positioning of the camera or adjustment of the controls to obtain the best image. - The best viewing angle is achieved by placing the camera in a position where it is looking down on the subject. - Test the picture produced by the camera before fixing it in to a location. You may need to experiment with placing the camera at different locations and angles at different times of the day to ensure that optimal picture quality is obtained. - IMPORTANT: For night-time use or when situated in a dimly-lit environment the camera will automatically activate the Infra-Red LEDs and change to a Black & White image. You will then be able to view the area within range of the Infra-Red LEDs. - Opening or modifying the Max-IP-Cam or its power adaptor in any way may damage the unit and will void all warranties. 2

5 1.5 PRODUCT APPLICATIONS - IP CAM - Web Server - IP Surveillance - IP DVR - Networking Surveillance - Real-time Remote Monitoring - IP Video Server - Value-Added IP Surveillance Device 1.6 SYSTEM REQUIREMENTS Minimum System Requirements 1. CPU: Intel Pentium 4 2.0GHz or equivalent 2. Memory: 128MB (256MB recommended) 3. Operating System: Windows 98, Windows 2000R or Windows XP 4. Browser: Microsoft IE 6.0 and later 5. Hard Disk Space: 10MB Minimum Network: 10/100Mbps Ethernet Port or High Speed Broadband for Internet Viewing 1.7 CONTENTS Max-IP-Cam 2. DC5V power adapter 3. RJ-45 Red "Crossover" Cable (connect direct to a PC network port) 4. RJ-45 Blue "Patch" Cable (connect to a network device e.g. hub, switch or router) 5. TV-Out Cable 6. Software CD-ROM 7. User's Manual 8. Bag of Screws 3

6 2. UTILITIES AND TOOLS 2.1 CAM_EZ SEARCH Cam EZ Search is a searching application capable of searching for Max-IP-Cam on the local network. The application urges all Max-IP-Cams to respond by sending out query packets, and then displays a list of all Max-IP-Cams available on the network. In addition, Cam EZ allows the network settings of a designated IP Cam to be changed (such IP address or name). Cam EZ can be used by following these easy steps: Open Cam_EZ Search application and click on the camera shown in the list. Check to see if the IP addresses from the network are the same as shown in Cam EZ Search: Click Start > Control panel > Network Connections > Select the Local Area Connection in use and Right click your mouse on its icon > Select Properties > Click Internet Protocol (TCP/IP) > Click on Properties and view the IP address for your computer. If no IP settings are present, click OK to close any open screens until you return to the Network Connections main screen. Now Right Click your Local Area Connection again and select Status from the list then Click on the Support Tab at the top of the window. On this screen under Connection status you will see the IP Address and Subnet Mask of your network connection and also the address of your Default Gateway. Take note of these settings for use in the setup of your MAX-IP-Cam as shown in the following steps: Step 1: IP: The IP address of the MAX-IP-Cam (for example on a computer with an IP of , the user would have to set the MAX-IP-Cam to an IP address of * (* = 1~254 without using a number that is already used). Step 2: Subnet Mask: Usually set to but ensure it matches the details you noted in the check of your IP Settings above Step 3: Gateway: Change to correspond with the Default Gateway settings of the network (usually the IP address of your Router). Step 4: HTTP Port: Change to 80 Step 5: Name: The user can rename the MAX-IP-Cam if they wish. After settings are complete, press Submit, and the MAX-IP-Cam settings will take effect. Press Update to update the MAX-IP-Cam details shown in the menu. Double Left click on the name of your MAX-IP-Cam as shown in the list, and a browser window will open automatically, displaying the Cam_EZ Search network surveillance feed icon: Cam_EZ Search program IP CAM Menu CAM EZ Search Version Display IP Address IP CAM Version Update Menu MAC Address IP CAM Name IP Address Submask Default Gateway Data Port Transfer Update Select IP Address Type 4

7 2.2 MAX-IP-CAM EXTERNAL FUNCTION INTRODUCTION IR LED x 6 Microphone Status Light Reset Switch Reset Switch button operation: When in operation, press and hold the Reset Switch button for 3 seconds and the system will re-boot. If you press and hold down the SW button for longer than 5 seconds, the system will return to factory default settings. DC JACK RJ-45 JACK SD Card Slot TV OUT JACK 5

8 2.3 TV_OUT FUNCTION INTRODUCTION Reset Switch Using the following method, you can display the images from the Max-IP-Cam on your TV The Default Video signal setting for TV_OUT is NTSC system, please press and hold the Reset switch for 3 seconds to change to PAL system. 1. Connect the AV cable between TV set and IP Cam as shown in the illustration above. 2. Press and hold the RESET switch and plug in power adaptor at same time, continue to hold the RESET switch for another 2 seconds then release, the IP Cam will enter into "TV Out mode"; 3. TV_OUT Operation: - Cancel-Flicker (Ch-Flk): Press the Reset switch once, and you will see the current mode on your screen. You can adjust Ch-Flk to select between 60Hz for USA, and Canada, 50Hz for Australia and Europe, or Outdoor for when you are observing a naturally lit outside area; - Hold to Exit: Press and hold down the RESET switch for 2 seconds to Exit Ch-Flk window. 6

9 3. GETTING STARTED 3.1 SYSTEM LOGIN The system login is the process of identifying all users trying to log into the system to confirm user identity and grant permission to access the system's functions. This system provides two layers of security access: "administrator" and "general user". After a successful login to the system, users can begin to access both surveillance and setting functions. Follow the steps below to log in as an "admin" user: Step 1: Open the login window, as shown below. Using the Cam_EZ Search application, select the M_IP_C from the menu, and Double Click on it; Step 2: The system login window will appear in Internet Explorer as shown below: Step 3: Enter Account ID and Password (the default settings are "admin" and "password"); Step 4: Press Submit to confirm, and then follow the instructions for the LiveView feature show on the next page; Step 5: If a mistake has been made, press Cancel, and enter login information again. 3.2 LIVEVIEW When using the IP Cam for the first time, users must change the Internet Explorer security settings (please refer to settings step ). Otherwise, the system will display the following warning, and be unable to display the surveillance feeds. After having successfully set up the Max-IP-Cam settings during the first use, users do not need to change the settings again for later use. 7

10 3.2.1 The IE security settings can be changed by following the steps below: Step 1. IE Toolbar ---> Tools ---> Internet Options ---> Security ---> Custom Level Step 2. After clicking on Custom Level, a security settings window shall appear; Change ActiveX Control Options and Plug-ins settings to the following: 1. Download signed ActiveX controls: Enable 2. Download unsigned ActiveX controls: Prompt 3. Initialize and script ActiveX controls not marked as safe: Prompt 4. Run ActiveX controls and plug-ins: Enable 5. Script ActiveX controls marked safe for scripting: Enable Step 3. After pressing "OK", a warning window shall appear. Click on "Yes" and you shall return to the last window. Press "OK" and the setup is completed. Step 4. At this time, the computer should display a warning window, as shown above: Press "Yes", to begin; 8

11 Step 5. When the installation is complete, you may begin viewing the surveillance image for the first time, as shown below. *Note: This action loads ActiveX components from the MAX-IP-Cam System to the local machine. To ensure your machine cannot run malicious ActiveX content from the Internet without authorization, you will be prompted to allow the ActiveX component of your browser to interact with the MAX-IP-Cam each time you access it. When you view the stream from the MAX-IP-Cam and you see the prompts regarding downloading, running or enabling ActiveX content from the IP address of the MAX-IP-Cam, click "Yes" to allow your computer to display the video from your camera. If you are prompted to allow ActiveX content when you are not connected to your MAX-IP-Cam, ensure the provider of the content is a reliable and secure source for running programs on your PC. If you are in doubt about the source of the ActiveX program you are being requested to allow to run on your system, click "No" to ensure you don't allow malicious programs to interfere with your PC. 3.3 TAKE A SHOT This function allows users to capture the screenshot as a photo, and save it on the computer. Directions: Step 1. Go to the LiveView menu, and go to the live image; Step 2: Hold down the Ctrl key on your keyboard; Step 3. Place the cursor on the surveillance image and left click with your mouse. The captured image should flash momentarily, as shown below: (or press the "Snapshot" button) Step 4. Release the Ctrl key, and the single still shot image will have been successfully captured; Step 5. Select the CaptureView menu to browse through the captured images. Refer to Chapter 5.2 for details. 9

12 4. ADVANCED FUNCTION WITH LIVEVIEW Move the cursor to the live image, and right click with your mouse. A small menu should appear with four options. - Image: Adjust image values - Record: Setup for recording into AVI format - Zoom: Select digital zoom value for window - Motion Detec Set: Settings for motion detection These settings are described in detail in the next chapter 4.1 IMAGE ADJUSTMENT After selecting an Image, you may change various image settings, as shown below: 4.2 AVI RECORD SETUP By selecting "Record", you can adjust the AVI Frame Rate settings and file name. 4.3 ZOOM IN DISPLAY Using your mouse, click and drag out a box to select the portion of video that you wish to view as shown by the grey box in the image below. 10

13 The image will zoom in according to the dimensions entered and will show an image similar to this below. 4.4 MOTION DETECTION SETUP Setting up the Motion Detection (MD) values, including the first area (red border) and second area (green border). Please check to see whether the Event Trigger has been enabled. If so, you can set up Motion Detection as described below: - Reset MD range: Select motion detect 1, and hold down on the left mouse button (this will appear as the upper left corner of the MD range). Then, drag out the desired range and release when finished; - Cancel MD: Same as above, but just left click once and release. This will cancel the MD (Motion Detection). - Motion_detec_set: This sets the MD (Motion Detection) sensitivity, which is usually set to a value of 5. This means that the motion detection will be toggled with as little of a 5% change in the MD range. The lower the number entered, the higher the sensitivity of the MD. When motion is detected, the screen should display an MD warning in red in the upper left hand corner if there is movement within MD1 or MD2, as shown below: - Any motion detection range can be selected in 640 x 480 and 320 x 240 resolutions; - In 160 x120 resolution, the motion detection is fixed to the entire image. 11

14 5. ADVANCED APPLICATION This chapter explains the advanced settings for the MAX-IP-Cam, including: Image Setup Event Trigger Setup Capture View Administration Setup Network Setup Software Update Server Setup Using some of the features available in the following sections may require knowledge of Computer Networking and advanced Internet connection configuration. Your ISP may or may not be able to support you in the configuration of their Internet connection hardware. Due to the many different models of Internet and Network connection hardware and varied methods of performing some of the required setting changes Swann can only provide limited support in the use and configuration of your Internet and Network hardware. Please consult with a Network experienced or qualified person or suitable PC or Network Technician if you are unsure of whether you will be able to make the configuration changes recommended in the following sections. 5.1 IMAGE SETUP This includes: - Resolution: Users can select between image resolution of 160x120, 320x240 and 640x Quality: Users can select between "fine", "normal", and "basic" image quality; - Anti-Flicker: Users can select between 60Hz for USA and Canada, 50Hz for Australia and Europe, or Outdoor for when you are observing a naturally lit outside area; - Audio: Audio output on or off; - Rotate 180: This setting turns the image upside-down for when the camera is mounted to a ceiling; - IR Auto Detection: IR LED auto activation in low light. Image Setup Directions: Step 1. Click on ImageSet to view the menu, the default settings are shown below; Step 2. After entering the desired values, click on Submit; Step 3. If you wish to cancel your changes, click on Cancel. 12

15 5.2 CAPTURE VIEW This view includes: - Manual capture of still images using LiveView - Automatic capture of still images via MD How to Use Capture View: Step 1. Click on CaptureView to enter the menu. The menu is capable of saving up to 48 images, viewable on three pages of. Images saved using Motion Detection will not be shown here.; Step 2. You can set the system to read from either your computer or your SD Memory card. After making your selection, click on Apply; Step 3. Select desired thumbnail image using the cursor to view image at the default dimensions. 5.3 EVENT TRIGGER This includes both event trigger settings and display, including: - Event: Entering events - Trigger: Setting trigger and picture capture times Detailed explanations are presented in the next chapter 13

16 5.3.1 Event Event settings, including: - Motion Detection (set 1) - Motion Detection (set 2) Individual or both set signal input triggers can be selected. How to Use Event Settings: Step 1. Activate Event for either set (MD) will automatically display the trigger sensitivity) Step 2. After you are finished, click on Submit, otherwise; Step 3. Click on Default to use factory default settings (sets all to off). Note: After engaging either type of event, "Save in PC" will automatically turn on Trigger Event trigger image transfer settings, including: - Save in PC: The image file is saved in your computer - Save in Flash Card: The image file is saved in the SD Card - Mail Image: Send captured event trigger image file by - FTP Image: Send captured event trigger image file by FTP - Shutter Timer: Change shutter time for event trigger image capture, two (2) seconds is the default setting 5.4 NETWORK SETUP Network Setup can be used to change the network connection settings of the IP Cam. The default value for IP assignment is "static". These settings also include: - IP Assignment: Static, DHCP, or PPPoE - PPPoE settings (PPPoE is the most common type of Broadband Internet connection, where your ISP assigns a different IP address to your connection each time you log on) - HTTP Server port settings - DNS settings * MAC Address: Displays the Mac address of the IP Cam 14

17 5.4.1 IP Assignment: Static IP Assignment refers to the fixed settings of the ISP or network engineering department. IP Address: Includes Static, DHCP and PPPoE. DHCP and PPPoE are typically dynamic IPs where a DHCP server or your ISP designates an IP address each time you log on. When using the "Static" setting, you must enter the following information: - IP Address: The IP address of the Max IP Cam - Subnet Mask: Set by default to Gateway: Default gateway When using the "DHCP" setting, you do not need to enter any of the above settings. You must only enter the address of the DHCP Server in the "Server" field. When using the "PPPoE" setting, you must correctly enter your ISP Login name and password. Please refer to unit for details PPPoE This menu allows you to enter the dial-up settings during PPPoE IP assignment. This usually refers to entering your ID account name and password. Remember that you must also enter your ISP log-in settings. How to Setup PPPoE Step 1. Enter your correct user ID in the "Account" field; Step 2. Enter your correct password in the "Password" field; Step 3. Click on Submit to complete your settings. *Note: Because PPPoE utilizes a dynamic IP address from an ISP, the IP settings for the MAX-IP-Cam could differ for each use. It is suggested that an IP Router be used to connect to the PPPoE or DDNS. This will assist your computer in finding the IPCam HTTP Server This menu allows you to enter the port number of the MAX-IP-Cam internal web server (or HTTP Server) via HTTP protocol. The default port number is "80" DNS Server This menu allows you to enter the IP address of the DNS (Domain Name Server). By doing this, you can replace the IP address of the Max-IP-Cam with an http name (such as myipcam.xxx), making it easier to remember. The default DNS value is " ". If the connection fails, the system will automatically attempt to connect to DNS2. 15

18 5.5 SERVER SETUP This menu allows you to enter various server settings, including: Mail Server DDNS Server FTP Server NTP Server Mail Server This refers to settings pertaining to sending image files via a mail server. You must also make sure that the Mail Image settings from 5.3 EventTrigger are enabled to a file to the designated address upon event trigger. This system supports SMTP (Simple Mail Transfer Protocol) servers. How to use mail server settings: Step 1: Enter the IP address or http web address of the mail server in "IP/Host"; Step 2: Enter the address of the sender in "Mail From"; Step 3: Enter the address of the recipient in "Receipt to"; Step 4: Enter the registered account ID of the mail server in "Account ID"; Step 5: Enter the correct mail server password in "Password"; Step 6: Enter whether or not your mail server requires authorization in "Authorization"; Step 7: Click on Submit when you are finished. 16

19 5.5.2 FTP Server This menu allows you to enter the FTP (File Transfer Protocol) Server settings. You must also make sure that the FTP Image settings from 5.3 EventTrigger are enabled to send a file to the designated FTP server via FTP upon event trigger. This system supports Port Mode and Passive Mode. You must be able to write to the root folder of the ftp site to use this feature. How to use FTP Server settings: Step 1: Enter the IP or HTTP address of the FTP server in "IP/Host"; Step 2: Enter the designated FTP port number in "Port"; Step 3: Enter the account ID of the FTP server in "Account ID"; Step 4: Enter the FTP server password in "Password"; Step 5. Select whether you wish to use "Port Mode" or "Passive Mode" transfer protocol; Step 6. Click on Submit when you are finished DDNS Server This menu allows you to enter your DDNS (Dynamic Domain Name Server) Settings. You can also use a PPPoE (with dynamic IP) to connect to the http address of the IPCam (such as sqipcam.dyndns.org) by entering the registered HTTP address of the DDNS Server. This is convenient for viewing IPCamS with non-fixed IP addresses. Entering the DDNS Server Settings: Step 1: Find a DDNS service (such as ) and register a user account password and HTTP user address. Step 2: Enter the address (IP or HTTP) of the DDNS server. Enter the host name, account ID and password in each appropriate field; Step 3: Enter the account ID of the DDNS server in "Account ID"; Step 4: Enter the DDNS server password in "Password"; Step 5. Select the DDNS server connection status automatic display setting; Step 6. Click on Submit when you are finished NTP Server NTP (Network Time Protocol) allows you to calibrate the IP Cam timing. Using the NTP Server settings: Step 1: Enter the NTP Server IP or HTTP address in "IP/Host"; Step 2: Select the correct time zone in the "Time Zone" menu; Step 3: Click on Submit when finished. 17

20 5.6 ADMINISTRATION SETUP This menu allows you to designate an IP Cam name, administrator password and other user passwords. Administrators may access all IP Cam functions and settings, while general users may only utilize the LiveView view and may not access any of the settings Camera Name This allows you to set an name for the Max IP Cam that will be displayed on the video for identification purposes General User This menu allows you to change the account ID and password for general users. Using the General User settings: Step 1: Enter the user name in the "Account ID" field; Step 2: Enter the existing password you wish to change in the "Old Password" field; Step 3: Enter the new password in the "New Password" field; Step 4: Confirm the password by entering it once more in the "Re-type" field; Step 5: Click on Submit to finish Administrator This menu allows you to change the account ID and password for administrators. Using the Administrator Settings: Step 1: Enter the registered IP Cam name in the "Account ID" field; Step 2: Enter you're the password you wish to change in the "Old Password" field; Step 3: Enter the new password in the "New Password" field; Step 4: Confirm the password by entering it once more in the "Re-type" field; Step 5: Click on Submit to finish. 18

21 5.7 SOFTWARE UPDATE This menu allows you to update the IPCam software online. You may use this feature to update the internal Max-IP-Cam software in order to make sure you have the newest version available, as well as updates to fix any software glitches. Using the Update Feature: Step 1: The IPCam name is automatically detected and displayed in the "Camera Name" field; Step 2: The IPCam software currently being used is automatically detected and displayed in the "Current Version" field; Step 3: Enter the name of the software file (including directory) that you wish to update in "New File Name"; Step 4: You may also click "browse" to search for the file you wish to update; Step 5: Click Submit when you are finished; Step 6: At this time, the system will begin to upload the file. This should take 7-10 seconds for networks with 100Mbps connections; Step 7: The system will automatically begin a 50 second countdown. If the process is successful, the words "Update completed! System will auto reset after 3 seconds!" shall appear; Step 8: The system will return to the "System Login" screen. Re-enter your Account ID and Password and you're finished; Step 9: You may now check "Current Version" to make sure that the update was successful. *Note: After completing Step 6, please do not disconnect the IPCam or the unit may become damaged and require to be taken back to the factory for repairs 19

22 APPENDIX APPENDIX A. USING A PPPOE DIALUP CONNECTION AND DDNS WITH THE MAX-IP-CAM (USING A HUB ) This section is intended to help users connect from a computer to the MAX-IP-Cam via a hub. It also describes how to connect to ADSL with a PPPoE type IP address and also how to connect to the MAX-IP-Cam using DDNS. The directions are described below: A. Apply for a DDNS account using your home computer B. Connect to the MAX-IP-Cam with your home computer (using the Cam_EZ Search Tool) C. Setup your MAX-IP-Cam to connect via PPPoE and enter your DDNS settings D. You may now view your MAX-IP-Cam with DDNS viewer A. Applying for a DDNS Account with Your Home Computer To do this, you must first have a Cable/ADSL Ethernet modem (with RJ-45 connectors) and make sure that your broadband provider (ISP) is properly connected to the Internet. Step 1: Turn on your home computer and connect to the Internet. Open Internet Explorer and type in to go to the DynDNS website; Step 2: Click on the "Account" Menu; Step 3: Click on "Create Account"; 20

23 Step 4: Enter the desired account name (the account name "Max_IP_Cam" is used in this example) and click to check the Acceptable Use Policy. Step 5: Enter your address and password application. Click on "Create Account" to complete the application; Step 6: If the application is successful, the following shall appear on your screen; Step 7: After your application has been completed successfully, respond by to confirm and activate. Go back to then enter your user name and password and click Login. 21

24 Step 8: Once you are logged in, click on the "Services" link then click on "Dynamic DNS" as shown below; Step 9: The "Dynamic DNS" menu should automatically appear. Click on "Add Dynamic DNS" as shown below; Step 10: Enter your Host Name (MaxIPCam has been used in this example for your reference) select the domain you wish to use, enter your current Internet IP address and click on "Add Host" to finish; Step 11: After the new hostname has been successfully created, the following screen should appear: The section marked above is what you will enter into your web browser to view your IP camera from a remote location. 22

25 The Max-IP-Cam will update the current Dynamic IP address of your Internet connection to DynDNS to ensure your camera can be viewed from an Internet address that does not change. See example below. B. Connecting to the MAX-IP-Cam with Your Home Computer (Using the Cam_EZ Search Tool) Step 1: Please connect the MAX-IP-Cam to the your Network Router, Switch or Hub using the correct cable: Step 2: 2. Open Cam_EZ Search. Click on "Update" to begin searching for any MAX-IP-Cams connected to the local network. The 1. menu should automatically display the MAX-IP-Cam under the name "M_IP_C". 3. It is recommended that you first change its IP address to (factory 4. default). For gateway, it is recommended that you use Click "submit" to update; 5. Step 3: Go to My Computer > Control Panel > Network and Dialup Connection > Local Connection > click on "Properties"; 23

26 Step 4: Select "Internet Protocol (TCP/IP)", click on the Properties [R] then click on "Ok"; Step 5: Change the IP Address to Change Subnet mask to The default gateway is (Change the IP address to a number within the range of ). Click on "ok". Select Step 6: In EZ Search Tool, click "Update" once more to search for the IPCam on the local network. Double click on "MAX-IP-Cam" from the list, and your browser will automatically take you to the MAX-IP-Cam login window. Please refer to Page 9 for information on how to browse the surveillance video from the MAX-IP-Cam. C. Changing the MAX-IP-Cam Settings to PPPoE /Using DDNS Step 1: Select "Network" to open the network menu. Enter your account ID and password in the appropriate field in "PPPoE" (in this example, we have used an example ADSL connection for your reference). Click on "Submit"; 24

27 Step 2: Go to the "Server" menu. Enter the host name, account ID and password in the appropriate field in "DDNS Server". Click on "Submit" to finish; Step 3: At this time, you must change the IP settings of your home computer back to their original values (automatically retrieve IP address). To do this, right click on "My Network Places" then click Properties [R] to open "Network Connections". Select your local connection and right click to view the Properties [R]. Step 4: Select "Internet Protocol (TCP/IP)" and click on the Properties [R]. Click "OK". 25

28 Step 5: Select "automatically retrieve IP Address [O]" and "Automatically retrieve DNS server address [B]". Click "OK". D. Using the MAX-IP-Cam EZ IPCam with DDNS Viewer. Step 1: Open Cam_EZ Search, and click "Update". Wait for about 60 seconds (actual time dependant on the quality of your connection). The MAX-IP-Cam should be detected automatically. Click on the MAX-IP-Cam to view its IP and 3. Gateway settings. If the system detects a Dynamic IP address, SubMask or gateway that cannot be changed, it means the MAX-IP-Cam on the local network has been successfully connected via a PPPoE connection, as shown below: At this time, double click the Max-IP- Cam that has been detected. Your browser should automatically open to the login window. Step 2: You may also view the surveillance video from the MAX-IP- Cam via a browser from a remote connection (such as your office), by entering a preset DDNS address (such as maxipcam.dvrdns.org). 26

29 APPENDIX B. FAQ Q: How can I connect to the MAX-IP-Cam from a remote location? A: You will need to set the security settings in Internet Explorer following the instructions starting on page 10 of this manual. You will also need to know the IP address of the Internet connection the Max-IP-Cam is using. You can discover this easily by opening Internet Explorer on a computer using the same connection as the Max-IP-Cam and entering this address: The page at this address will show you the current Internet IP address assigned to your Broadband modem or router. This will be different to the IP address of the individual devices on your network such as PC's, routers and the Max-IP-Cam. If your ISP has not assigned you a permanent or static IP address, the IP address of your Internet connection will change each time your Broadband modem logs in. This process is called assigning a Dynamic IP address. If your ISP provides a dynamic IP address, you will need to set up a Dynamic DNS address as described on page 28 of this manual. This will allow you to create a Virtual DNS host you will then enter in Internet Explorer to be automatically redirected to the IP address of your Broadband Internet connection. Q: Why is the time that is displayed on the image incorrect? A: Make sure the NTP (Network Time Protocol) settings are correct, especially with regard to the gateway connecting properly to the Internet. Also, make sure the NTP Server you have entered are set up correctly. The system should calibrate itself when first connecting to the NTP on start-up and then calibrate afterward once every hour. Q: Why can't I update my IP Address? A: Make sure there are no other devices with the same IP Address as the MAX-IP-Cam. If they are the same, try to connect the MAX-IP-Cam only to your computer to make sure there is no interference from other devices. You may then need to change your IP Address. Q: Why can the IP Search Tool detect the MAX-IP-Cam, yet my IE browser cannot? A: This is because your IE browser settings are not set up to correctly browse the MAX-IP- Cam. We recommend you turn off the proxy server function. - To turn off the proxy server function in your IE browser, please use the following procedure: Go to: Internet Settings [O] > Connection > Local Network Settings [L] > Choose not to use proxy for the local network.] Q: Can mail be sent if "SD" is not selected? A: Yes. Both the "Save in Flash Card" and "Mail Image" functions can be conducted at the same time. Q: If I forget my IP password or address settings, how can I find the IP Camera? A: If you've forgotten your IP password or address settings, please hold down the reset button for five seconds to reset the system to factory default. Q: What should I do if mail cannot be sent out from the MAX-IP-Cam? A: If the system is unable to send mail from the MAX-IP-Cam for any number of reasons; the action will automatically be cancelled and not repeated. Check your server settings are correct with your ISP's helpdesk. 27

30 GLOSSARY OF TERMS USED IN THIS MANUAL DDNS - Dynamic Domain Name System ~ A method of automatically linking back to your Dynamic IP address using an Internet address that does not change DHCP - Dynamic Host Configuration Protocol ~ A method use by Servers and Routers to assign dynamic IP addresses to your equipment each time you connect. Dynamic IP - An IP address that can change and is assigned by a server at your ISP each time you connect. FTP - File Transfer Protocol ~ A protocol used to transfer files over the Internet. IP - Internet Protocol ~ Part of the control method for transferring data across Networks and the Internet. NTP - Network Time Protocol ~ The method used by devices connected to the Internet to update their built in clocks. POP3 - Post Office Protocol Version 3 ~ The most common method of retrieving mail from your ISPs server. PPPoE - Point to Point Protocol over Ethernet ~ The usual method of connecting to ADSL Broadband, works like a Dial Up connection. May be handled by your PC, a Router or an ADSL modem. SMTP - Simple Mail Transfer Protocol ~ The method used by most ISPs to transfer outbound mail via the Internet. Static IP - An IP address permanently assigned to your Network or Internet connection. 28

31 Help Desk / Support Details Swann Technical Support All Countries tech@swann.com.au Telephone Helpdesk UNITED STATES toll free (Sun-Thurs, 2pm-10.30pm PST) (Mon-Fri, 9am- 1pm PST) USA Exchange & Repairs (Mon-Fri, 9am-5pm PST) AUSTRALIA toll free (Mon-Fri, 9am-5.30pm Aus EST) International (Mon-Fri, 9am-5.30pm Aus EST) See for information on different time zones and the time in Melbourne, Australia compared to your local time WARRANTY INFORMATION Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The repair or replacement will be warranted for either ninety (90) days or the remainder of the original one (1) year warranty period, whichever is longer. The end user is responsible for all freight charges incurred to send the product to Swann's repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin. The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorised end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void. 29