WINDOWS OPERATING SYSTEM FUNDAMENTALS 1.0 Understand Operating System Configurations

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1 ExplorNet s Computer Engineering Technology II Frameworks This framework is designed to prepare students for CompTIA s Strata IT Fundamentals (JK0-U31 exam), Microsoft Technology Associate Operating Systems Fundamentals ( exam), Microsoft Technology Associate Security Fundamentals ( exam) and portions of CompTIA A+ Essentials ( exam). Revised May 2013 (Recommended hours of instruction: ) 1. Maps to CompTIA A Maps to CompTIA A Obj # Strata JK0-U31 4. Obj # MTA (OS) 5. MTA Netwk 6. MTA Secrty Unit Titles/Competency and Objective Statements (The Learner will be able to:) Course Weight RBT Designa tion Total Course Weight 100% WINDOWS OPERATING SYSTEM FUNDAMENTALS 1.0 Understand Operating System Configurations Configure Control Panel options configuring administrative tools, configuring accessibility options Configure desktop settings configuring gadgets, profiles, display settings, shortcuts and Aero configurations and capabilities Understand native applications and tools understand Windows Internet Explorer, the snipping tool, Windows Media Player, Windows Media Center and MSCONFIG 1.4 Understand mobility Sync Center, Windows Mobility Center and Remote Desktop 1.5 Understand remote management and assistance MMC and Windows PowerShell 2.0 Install and Upgrade Client Systems 1.2 Given a scenario, install and configure the operating system using the most appropriate method

2 Identify Windows operating system editions identifying system requirements, using PC Upgrade Advisor Identify upgrade paths identify upgrade paths from Windows XP, Windows Vista and other operating systems; identifying application compatibility Understand installation types removable media installations (DVD, ATIk, LTI, and USB), cloud and network installations and product identification keys 2.4 Understand virtualized clients Windows XP Mode, Remote Desktop and Remote Desktop Services 3.0 Manage Applications 3.1 Understand application installations local vs. network applications, Group Policy and application removal Understand user account control (UAC) standard user vs. administrative user, types of UAC prompts and levels 3.3 Remove malicious software understand Windows Defender, Action Center, the Malicious Software Removal tool, Windows Registry and Microsoft Forefront Endpoint Protection 3.4 Understand services service start-up types, service accounts and service dependencies 3.5 Understand application virtualization Med-V and VDI 4.0 Manage Files and Folders 4.1 Understand file systems FAT, FAT32, NTFS and 32 bit vs 64 bit 4.2 Understand file and print sharing - NTFS and share permissions, HomeGroup, print drivers and effective permissions; creating public, basic and advanced shares; mapping drives 4.3 Understand encryption BitLocker, encrypting file systems (EFS), and compression 4.4 Understand libraries offline files, adding multiple local locations to a library, adding networked locations 5.0 Manage Devices 5.1 Connect devices plug and play devices, connect and disconnect printers, install third-party software for devices 5.2 Understand storage disk types (NTFS, FAT, etc.), security (encryption), storage device types (esata, USB, USB 2.0, IEE 1394, iscsi), storage drive types (basic, primary, extended, logical, dynamic disk, VHDs), and cloud storage (Windows Live SkyDrive, OneNote to SkyDrive, Live mesh) 5.3 Understand printing devices local printers, network printers, print queues, print to file and Internet printing 5.4 Understand system devices video, audio and infrared input devices, Device Manager 6.0 Understand Operating System Maintenance 6.1 Understand backup and recovery methods local, online and automated backup methods; backup options; System Restore, recovery boot options such as Last Known Good, and various Safe Mode options 6.2 Understand maintenance tools Disk Defragmenter, Disk Cleanup, Task Scheduler, Action Center, and System information 6.3 Understand updates Windows updates, Microsoft updates, and hotfixes

3 MTA Operating systems (open source and commercial) - Compatibility issues; Upgrade issues; Data loss PC Speed/storage capability - Compatibility issues; Upgrade issues; Bus differences; Hardware failure Application - Minimum requirements; Compatibility issues Bandwidth and contention - VoIP; Streaming; Web delivered services MTA Automatic application and operating system updates - Risks of automatic updates; Risks of not using automatic updates; Risks of not using manufacturer websites 3.0 SOFTWARE INSTALLATION AND FUNCTIONS 3.1 Conduct basic software installation, removal and/or upgrading Follow basic installation/upgrade procedures Check PC meets minimum requirements; Administrative Rights; Firewall access (unblocking ports for proper functionality) MTA Configure the Operating System Adjust basic settings (e.g. volume, date, time, time zone); User accounts; Power settings (power save, sleep mode, etc.; Screen resolutions Explain Documentation Licensing (commercial, freeware, shareware); Software registration Digital Rights Management MTA Software removal (clean un-installation) MTA Software re-installation (clean installation) 3.2 MTA Identify issues related to folder and file management MTA Create, delete, rename and move folders; assign folder structure during installation MTA Create, delete, rename, move and print files MTA Explain the importance of following back-up guidelines and procedures 3.3 MTA Explain the function and purpose of software tools: Performance and error correction tools; activity or event logging; back-up tools; disk clean-up tools; file compression tools. 4.0 SECURITY S 1.0 Understanding Security Layers S 1.1 Understand core security principles confidentiality, integrity, availability, how threat and risk impact principles, principle of least privilege, social engineering, attach surface 4.1 Recognize basic security risks and procedures to prevent them S 1.3 S 2.6 S 4.2 Identify Risks Understand Internet security (S 1.3) and Understand malware (S 2.6) - Social Engineering, browser settings, zones, secure web sites, Viruses, Worms, Trojan Horses, Unauthorized Access [Hackers, Phishing, Spyware, Adware, Malware], Identity Theft and Fraud, File and folder sharing, Web browser risks, Operating System vulnerability [Service packs, Security updates], theft, open or free networks.

4 S 1.4 S 2.3 Identify prevention methods including Understand wireless security (S 1.4) Understand password policies (S 2.3) - User awareness/education, advantages and disadvantages of specific wireless security types; keys; SSID; MAC filters, Anti-virus software, Ensure proper security certificates are used (SSL), Wireless encryption (WPA/WEP), Anti-spyware, File encryption, Firewalls, Anti-spam software, Password best practice, password length, password history, password complexity (password construction), Password confidentiality, Change frequency, Re-use, Utilization, account lockout; enforce by using group policies; common attack methods S 1.2 Identify access control methods Understand physical security - Site security, computer security, removable devices and drives, access control, mobile device security, disable log on locally, keyloggers, Passwords and User ID, Screensavers, Physical security of hardware, Locks, Parental controls, Smart card, Fingerprint reader, One time password Identify security threats related to the following: Media used for backup (theft or loss); Screen visibility (shoulder surfing); Cookies (can be stolen, stores passwords, browser tracking); Pop-ups (automatic installations, click on links to malware; Accidental mis-configuration MICROSOFT SECURITY FUNDAMENTALS S 2.0 Understand Operating System Security S 2.1 S 2.2 S 2.4 S 2.5 Understand user authentication. Multifactor; smart cards; RADIUS; Public Key Infrastructure (PKI); understand the certificate chain; biometrics; Kerberos and time skew; using Run As to perform administrative tasks; password reset procedures. Understand permissions. File; share; registry; Active Directory; NTFS vs FAT; enabling or disabling inheritance; behavior when moving or copying files within the same disk or on another disk; multiple groups with different permissions; basic permissions and advanced permissions; take ownership; delegation Understand audit policies. Types of auditing; what can be audited; enabling auditing; what to audit for specific purposes; where to save audit information; how to secure audit information Understand encryption. EFS; how EFS encrypted folders impact moving/copying files; BitLocker (To Go); TPM; software-based encryption; MAIL encryption and signing and other uses; VPN; public-key/private key; encryption algorithms; certificate properties; certificate services; PKI/certificate services infrastructure; token devices S 3.0 Understand Network Security S 3.1 S 3.2 S 3.3 S 3.4 Understand dedicated firewalls. Types of hardware firewalls and their characteristics; why to use a hardware firewall instead of a software firewall; SCMs and UTMs; stateful vs. stateless inspection Understand Network Access Protection (NAP). purpose of NAP; requirements for NAP Understand network isolation. VLANs; routing; honeypot; perimeter networks; NAT; VPN; Ipsec; Server and Domain Isolation Understand protocol security. Protocol spoofing; IPSec; tunneling; DNSsec; network sniffing; common attacks S 4.0 Understand Security Software S 4.1 Understand client protection. Antivirus; User Account Control (UAC); keeping client operating system and software updated; encrypting offline folders; software restriction policies

5 S 4.2 S 4.3 Understand protection. Antispam; antivirus; spoofing, phishing and pharming; client vs. server protection; SPF records; PTR records Understand server protection. Separation of services; hardening; ); keeping server updated; secure dynamic DNS updates; disabling unsecure authentication protocols; Read-Only Domain Controllers; separate management VLAN; Microsoft Baseline Security Analyzer (MBSA) 4.2 Recognize security breaches and ways to resolve them Recognize the proper diagnostic procedures when infected with a virus - Run anti-virus scan; Quarantine virus when possible; Escalate to IT professional when needed Recognize the proper procedures to maintain a secure environment - Regular antivirus and malware scans; Application/operating system updates 5.0 GREEN IT AND PREVENTATIVE MAINTENANCE 5.1 Identify environmentally sound techniques to preserve power and dispose of materials Explain environmentally hazardous substance disposal - Battery disposal; CRT disposal replace with LCDs; Recycling computers for reuse or parts; Toner disposal; Cleaning supply disposal; Materials that meet RoHS guidelines Understand power management (power saving features) - Shutdown/power off procedures/policies at end of day; Automatic power off after 15 minutes of non-use; Shutdown scripts Compare and contrast the power management of PCs, lower power servers, and large desktops with energy efficient laptops and thin clients 5.2 Identify green techniques, equipment and procedures Define Cloud computing - Define virtualization (having more than one server running on a single piece of hardware); Reduced power and cooling consumption Duplex printing and use lower cost per page network printers Terminal servers Energy Star rating Use low power NAS (network attached storage) instead of file servers Employee telecommuting - Reduced emissions; Reduced office space heating, lighting, etc Solid State drives Define VoIP and how it relates to Green IT Green building infrastructure - Eliminate cool air leaks in server rooms; Proper spacing for cooling IT equipment; Energy efficient cooling fans BIOS adjustable 5.3 Identify preventative maintenance products, techniques and how to use them Liquid cleaning compounds; Types of materials to clean contacts and connections; Compressed air; Cleaning monitors; Cleaning removable media devices' Ventilation, dust and moisture control on the PC hardware interior; Surge suppressors; Use of ESD

6 equipment; Wire placement and safety. 5.0 Operational Procedures and Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them 5.3 and 5.4 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace, including fundamentals of dealing with prohibited content/activity

7 CompTIA Strata Acronyms Introduction The following is a list of acronyms which appear on the CompTIA Strata IT Fundamentals exam. Candidates are encouraged to review the complete list and attain a working knowledge of all listed acronyms as a part of a comprehensive test preparation program. ACRONYM AC AGP BIOS CD CD-ROM CD-RW CPU CRT DC DDR DDR RAM DDR SDRAM DHCP DIMM DNS DSL DVD DVD-RAM DVD-ROM DVD-R DVD-RW DVI EMI EMP ESD FAT FAT32 FDD Gb GB GHz HDD HDMI HTML HTTP SPELLED OUT alternating current accelerated graphics port basic input/output system compact disc compact disc-read-only memory compact disc-rewritable central processing unit cathode-ray tube direct current double data-rate double data-rate random access memory double data-rate synchronous dynamic random access memory dynamic host configuration protocol dual inline memory module domain name service or domain name server digital subscriber line digital video disc or digital versatile disc digital video disc-random access memory digital video disc-read only memory digital video disc-recordable digital video disc-rewritable digital visual interface electromagnetic interference electromagnetic pulse electrostatic discharge file allocation table 32-bit file allocation table floppy disk drive gigabit gigabyte gigahertz hard disk drive high definition media interface hypertext markup language hypertext transfer protocol

8 HTTPS hypertext transfer protocol over secure sockets layer IDE integrated drive electronics IP internet protocol IR infrared ISDN integrated services digital network Kb kilobit KB Kilobyte or knowledge base LAN local area network Mb megabit MB megabyte MHz megahertz MP3 Moving Picture Experts Group Layer 3 Audio MP4 M moving Picture Experts Group Layer 4 MPEG Moving Picture Experts Group NIC network interface card OS operating system PC personal computer PCI peripheral component interconnect PCIe peripheral component interconnect express PCIX peripheral component interconnect extended PCMCIA Personal Computer Memory Card International Association PDA personal digital assistant RAM random access memory RJ registered jack RJ-11 registered jack function 11 RJ-45 registered jack function 45 SATA serial advanced technology attachment SCSI small computer system interface SD card secure digital card SOHO small office/home office SSID service set identifier SSL secure sockets layer TB terabyte TCP transmission control protocol TCP/IP transmission control protocol/internet protocol UPS uninterruptible power supply URL uniform resource locator USB universal serial bus VGA video graphics array VoIP voice over internet protocol WAP wireless application protocol WEP wired equivalent privacy WIFI wireless fidelity WPA wireless protected access

FC0-GR1. (A list of acronyms used in these objectives appears at the end of this document.) CompTIA Strata Green IT Exam Objectives 1 of 8

FC0-GR1. (A list of acronyms used in these objectives appears at the end of this document.) CompTIA Strata Green IT Exam Objectives 1 of 8 FC0-GR1 INTRODUCTION The CompTIA Strata Green IT exam is designed to show that the successful candidate has the knowledge and skills to implement environmentally sound techniques such as disposal, preservation