Bishop & Associates ConnectorSupplier.com 2016 Customer Evaluation of Electronic Distributors. Presented at EDS May 2016
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1 Bishop & Associates ConnectorSupplier.com 2016 Customer Evaluation of Electronic Distributors Presented at EDS May
2 Demographics of Participants 823 Participants Type of Company Job Function of Participants OEM 35.1% Contract Manufacturer 34.9% Connector Manufacturer 1.6% Cable Assembler 7.7% Others 20.7% Total 100% Engineering 13.6% Purchasing 67.2% Operations 5.8% Sales & Marketing 7.5% Other 6.0% Total 100.0% 2
3 Demographics Continued Region of the World North America 94.8% Europe 3.0% Asia 2.2% 100.0% Percentage of Connectors Purchased Through Distribution 90%+ 39.6% 76-90% 20.4% 51-75% 15.2% 26-50% 9.2% 10-25% 8.2% >10% 7.4% 3
4 Survey Questions What is your level of satisfaction with the distributor s: Breadth of Product Offering Sales and Technical Support Ease of Doing Business On-Time Delivery & Product Availability Usefulness of Website Price Competitiveness Which distributor do you prefer 4
5 Participant s Could Select: Extremely Satisfied 6 Very Satisfied 5 Satisfied 4 Dissatisfied 3 Very Dissatisfied 2 Extremely Dissatisfied 1 Not Applicable 0 A score of 3.500, or above, indicates a degree of satisfaction. A score below indicates a degree of dissatisfaction. 5
6 Distributors Included on Survey Questionnaire Arrow Electronics Avnet Inc. Digi-Key Corporation Future Electronics Heilind Electronics Mouser Electronics Newark / Farnell PEI-Genesis RS Components/ Allied Electronics TTI Inc. 6
7 Industry Performance Average of All Responses Rank Question Score #Evaluations 1 On-Time delivery Ease of doing business Breadth of product line Sales and technical support Usefulness of website Price competitiveness Industry Average ,805 7
8 Breadth of Product Offering Line Card Rank Company Score Evaluations 1 Heilind Electronics Digi-Key Corporation Mouser Electronics TTI Inc Arrow Electronics PEI-Genesis Avnet Inc Newark / Farnell RS Components / Allied Electronics Future Electronics Industry Average ,710 8
9 Sales & Technical Support Rank Company Score Evaluations 1 Heilind Electronics TTI Inc Digi-Key Corporation PEI-Genesis Arrow Electronics Mouser Electronics Future Electronics Avnet Inc Newark / Farnell RS Components / Allied Electronics Industry Average ,368 9
10 Ease of Doing Business Rank Company Score Evaluations 1 Heilind Electronics Digi-Key Corporation TTI Inc Mouser Electronics PEI-Genesis Arrow Electronics Newark / Farnell RS Components / Allied Electronics Future Electronics Avnet Inc Industry Average ,646 10
11 On-time Delivery / Availability Rank Company Score Evaluations 1 Heilind Electronics Digi-Key Corporation Mouser Electronics TTI Inc Newark / Farnell Arrow Electronics PEI-Genesis RS Components / Allied Electronics Avnet Inc Future Electronics Industry Average ,526 11
12 Usefulness of Website Rank Company Score Evaluations 1 Digi-Key Corporation Mouser Electronics Heilind Electronics TTI Inc Newark / Farnell RS Components / Allied Electronics PEI-Genesis Arrow Electronics Avnet Inc Future Electronics Industry Average ,000 12
13 Price Competitiveness Rank Company Score Evaluations 1 Heilind Electronics TTI Inc Arrow Electronics * Avnet Inc * PEI-Genesis Future Electronics RS Components / Allied Electronics Newark / Farnell Digi-Key Corporation Mouser Electronics Industry Average ,555 13
14 Which Distributor Do You Prefer Overall? Rank Company Score % of Responses 1 Heilind Electronics % 2 Digi-Key Corporation % 3 TTI Inc % 4 Arrow Electronics % Others % 5 Avnet Inc % 6 Mouser Electronics % 7 Future Electronics % 8 PEI-Genesis % 9 Newark / Farnell % 10 RS Components / Allied Electronics % Industry Average % 14
15 Overall Score on All Questions Rank Company Score Rank of Preferred Supplier 1 Heilind Electronics Digi-Key Corporation TTI Inc Mouser Electronics Arrow Electronics PEI-Genesis Newark / Farnell Avnet Inc RS Components / Allied Corporation Future Electronics Industry Average
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