TOWARDS BECOMING THE HAPPIEST CITY ON EARTH

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1 SMART DUBAI TOWARDS BECOMING THE HAPPIEST CITY ON EARTH PRESENTED BY HER EXCELLENCY DR. AISHA BIN BISHR DIRECTOR GENERAL, SMART DUBAI OFFICE

2 Our ambition is to touch the life of every individual to achieve a happier life for all. UAE Vice President Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum

3 SMART DUBAI Our vision is to make Dubai the happiest city on Earth Our mission is to create happiness, by embracing technology innovation making Dubai the most efficient, seamless, safe and impactful experience for residents & visitors. 3

4 SMART DUBAI Technology only builds solutions. Great solutions drive happiness. Our visionary leader Sheikh Mohammed Bin Rashid Al Maktoum equates technology to a building block towards extraordinary quality of life not the end goal. Sustained resident & visitor happiness is the purpose of the journey. 4

5 DUBAI DIGITAL TRANSFORMATION LEGACY 205 SMART DUBAI OFFICE ESTABLISHED ICT STRATEGY ANNOUNCED 200 DUBAI INTERNET CITY LAUNCHED 203 DUBAI E-GOVERNMENT ESTABLISHED DUBAI SMART GOV. ESTABLISHED The government that doesn t innovate, stagnates. HIS HIGHNESS SHEIKH MOHAMMED BIN RASHID AL MAKTOUM 5

6 SMART DUBAI Smart Dubai is enabling & unifying Dubai s citywide smart transformation 6

7 MANDATE 4 6 RANKED PILLARS DIMENSIONS 00 SMART INITIATIVES 000 SERVICES

8 TECHNOLOGY & INNOVATION FOR THE FUTURE OF CITIES 8

9 A SMART DUBAI ESTABLISHMENT 9

10 INITIATIVES 0

11 SMART DUBAI INDEX SMART DUBAI HAS PARTNERED WITH THE ITU TO DEVELOP & PILOT A NEW GLOBAL INDEX AND SMART CITY ROADMAP WATER, SOIL & NOISE ENERGY CO2 EMISSIONS SOCIAL & GENDER EQUALITY INCOME CONSUMPTION EQUALITY / AIR QUALITY ELECTROMAGNETIC FIELD DATA GOVERNANCE ORMATION PRIVACY VICES RMS OPENNESS & PUBLIC PARTICIPATION ESS BUIL HEALTH ROA CONVENIENCE COMFORT & WAST ELECT SEWAGE PUBLIC SAFETY SECURITY EDUCATION CAPITAL INVESTMENT INNOVATION HEALTH INFRASTRUCTURE TRANSPORT INF PIPED WATE 2 EMPLOYMENT INFLATION TRADE SAVINGS EXPORT/IMPORT HOUSEHOLD FINANCE KNOWLEDGE ECONOMY PILOT SMART CITY Established and are leading a new global UN body, United for Smart Sustainable Cities was formed to advocate for public policy in line with the smart city index

12 DUBAI BLOCKCHAIN STRATEGY The goal of the Dubai Blockchain Strategy is to be the first blockchain powered government, driving the future economy DUBAI BLOCKCHAIN STRATEGY GOVERNMENT EFFICIENCY INDUSTRY CREATION INTERNATIONAL LEADERSHIP 00% ON BLOCKCHAIN 000 NEW BUSINESSES 27 COUNTRIES DUBAI GOVERNMENT TRANSACTIONS ON BLOCKCHAIN BY 2020 NEW BUSINESSES SUPPORTED BY BLOCKCHAIN BY 2020 INTERNATIONAL PARTICIPATION FOR GLOBAL TRAVEL DUBAI WILL BE THE FIRST BLOCKCHAIN POWERED GOVERNMENT DRIVING THE FUTURE ECONOMY

13 SMART DUBAI PLATFORM SMART DUBAI IS IMPLEMENTING THE SMART DUBAI PLATFORM, THE NEW DIGITAL BACKBONE POWERING DUBAI S SMART CITY TRANSFORMATION. SELECTED FEATURES: DASHBOARD AND ANALYTICS TOOLS DIGITAL ID SERVICES (DUBAIID) DIGITAL PAYMENT GATEWAY (DUBAIPAY) PLATFORM AS A SERVICE (PAAS) REAL-TIME / IN MEMORY APP ENVIRONMENT GEO-LOCATION DATA SUPPORT OPEN & SHARED CITY DATA CATALOGUE IOT MANAGEMENT & DATA AGGREGATION

14 HAPPINESS AGENDA Fuel city transformation with a globally unique, scientific approach to measuring & impacting people s happiness EDUCATE DISCOVER CHANGE MEASURE

15 TRANSFORMATION AGENDA / AXES OUR TRANSFORMATION AGENDA IS STRUCTURED ON THREE AXIS BENEFITING ALL CITY CONSTITUENTS CUSTOMER 95% FINANCIAL RESOURCE &

16 OUTCOMES We are working with our partners across the city to improve experiences for everyone. 6

17 HAPPINESS METER Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda MEASURE MEASURE Impact Axes Happiness Meter CUSTOMER ECONOMIC RESOURCE & INFRA. Real-time customer happiness feedback at citywide touch-points

18 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE CHANGE Impact Axes Freight & Transport Management System CUSTOMER ECONOMIC RESOURCE & INFRA. Matching cargo shipments to available loads, maximising utilisation and reducing idle capacities

19 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE CH AN GE Impact Axes CUSTOMER ECONOMIC RESOURCE & INFRA. Food Safety & Nutrition Making restaurant food safety and inspection records available to general consumers

20 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE CHANGE Impact Axes NOL Card Payments CUSTOMER ECONOMIC RESOURCE & INFRA. Contact-less payments for public transit, convenience stores, more by card or app

21 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE CHANGE Impact Axes EV Charging Stations CUSTOMER ECONOMIC RESOURCE & INFRA. Citywide network of electricvehicle charging stations, driving adoption with convenience

22 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE CHANGE Impact Axes Smart Gates CUSTOMER ECONOMIC RESOURCE & INFRA. Residents enjoy easy and fast entry and exit using their Emirates ID card

23 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE, EDUCATE EDUCATE CHANGE Impact Axes Smart City Masters Program CUSTOMER ECONOMIC RESOURCE & INFRA. Masters degree in Smart Cities from Rochester Institute of Technology

24 CASE STUDY Dimension ECONOMY LIVING GOVERNANCE MOBILITY ENVIRONMENT PEOPLE Happiness Agenda CHANGE, EDUCATE EDUCATE CHANGE Impact Axes Smart Waste Management CUSTOMER ECONOMIC RESOURCE & INFRA. IOT-enabled waste bins to inform collection cycles and reduce pollution

25 25

26 OFFICE MISSION A SMART DUBAI ESTABLISHMENT Our mission is to create happiness, by embracing technology innovation making Dubai the most efficient, seamless, safe and impactful experience for residents & visitors. INITIATIVES & STRATEGIES A SMART DUBAI ESTABLISHMENT A SMART DUBAI ESTABLISHMENT SMART DUBAI PLATFORM APPLICATION ER OV C DIS CH AN GE SERVICE ENABLEMENT DATA ORCHESTRATION ED UC AT E PRODUCTS & SOLUTIONS A SMART DUBAI INITIATIVE A SMART DUBAI INITIATIVE E UR S A ME INFRASTRUCTURE DUBAI BLOCKCHAIN STRATEGY GOVERNMENT EFFICIENCY INDUSTRY CREATION INTERNATIONAL LEADERSHIP CITY TRANSFORMATION AGENDA

27 IN LESS THAN THREE YEARS: 2,29 SMART INITIATIVES LAUNCHED SMART SERVICES LAUNCHED Surpassing mandate for 00 smart initiatives by 20% Surpassing mandate for 000 smart services by 29 services % 90 AVG HAPPINESS INDEX IN AED SAVED BY THE GOV T FOR EVERY AED SPENT BY SDG 4.3BN AED SAVED BY DUBAI GOVT THROUGH DSG Core enabling services 307,05 TOTAL DOWNLOADS 640+ CITY SERVICES FROM 6 GOV T ENTITIES 30,23 QUESTIONS ASKED IN 3 MONTHS BILLION AED TRANSACTED IN 206

28 happiness never decreases by being shared 28

29 SMARTDUBAI.AE #SMARTDUBAI 29

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