Saskatchewan Hunting, Angling and Trapping Web Account Common Problems and Troubleshooting Contents

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1 Contents How do I access my HAL account online?... 2 If I do not have a HAL account, how do I go about creating one?... 2 I get a message indicating that I cannot be verified as a Saskatchewan resident, even though I am. What should I do?... 5 When I go to purchase a licence, I am asked for my residency status. How do I know which residency status I should select?... 6 I have changed addresses and/or contact information and would like to update my information. How can I update my account information?... 7 I would like to add identification to my account, or I would like to change an existing identification I forgot to print my licence, or lost my licence. Can I reprint my licence through my online account?.. 8 Can I purchase a licence for someone else through my HAL web account?... 9 Can I purchase more than one licence for myself with a single payment?... 9 What do I do if I was drawn for a licence but it does not show as an available licence to purchase on my account? How do I get a Saskatchewan Resident Either sex White tail Deer and/or Saskatchewan Resident Game Bird licence for a youth? What do I do if my son or daughter does not have any identification? If I choose the mail option when purchasing a licence, can I print if off and hunt right away? Once my licence is printed can I shrink it down? What do I do if it has been longer than 10 business days and my licence has not arrived in the mail? 12 What do I do if my seal or ledger has been damaged or lost? I need help, who do I contact?

2 How do I access my HAL account online? If you are new to the website but already have a HAL ID (purchased a 2013/14 licence through a private licence issuer, Ministry of Environment or select Provincial Park office, or call center) visit the ministry website at From there you will need to click on the Enter link to get to the online licensing site (self-serve). Once on the self-serve, you must select Existing Customers (Access your HAL Account). You will then be given the option to look up your existing Hunting and Angling (HAL) account and purchase licences. To look up your existing account you will be required to enter a HAL ID or other identification on your account, and your date of birth. If I do not have a HAL account, how do I go about creating one? If you have not yet created a HAL account you can do so online by selecting New Customers (Create your HAL Account). You will then need to enter a secondary piece of identification (eg. Drivers licence) and your date of birth, then click Lookup Profile. A message will appear stating that no account has been found with the supplied information. Lower down there is a link in blue text, sign up page, click on this. You will be required to confirm your residency by selecting the appropriate type, then fill out all blanks marked with an asterisk (*) as these are required fields. Once you have entered all the required information please review to confirm it is correct (if you are a Sask. Resident please ensure your name matches that on your Health Services card), then click Accept Privacy Policy and Create. Once you have successfully created your account, your HAL ID will be automatically generated and displayed. Your HAL ID is permanent and identifies you for all hunting, angling and trapping licences. Keep this number for your records. 2

3 Please note that you will be able to purchase hunting, angling, and trapping licences through your account as they become available, and you do not need to create separate accounts. However, a web account cannot be shared by more than one individual. Each individual must create their own personal web account. *Important Reminder Once you have purchased a licence you must print, sign and carry the licence with you while hunting/angling/trapping. If you are purchasing a Big Game licence that requires seals, such as a Big Game Draw licence, or a Game Bird licence which requires a ledger (Canadian and Non-Residents) you have two choices: 1. If you have a convenience pack of generic seals/ledgers on hand, you can enter a seal/ledger number during the purchase process. You can obtaining a convenience pack through a private issuer, Ministry of Environment or select Provincial Park office, by phone or online. 2. You can select the mail option in which case your licence and seal(s)/ledger will be mailed to you. If you choose this option you will need to allow up to 10 business days for your licence to arrive. 3

4 Seal number to be entered Ledger number to be entered 4

5 I get a message indicating that I cannot be verified as a Saskatchewan resident, even though I am. What should I do? If you get the above message, please ensure the following: your Saskatchewan Health Services Card (SHSC) is valid (Please note that if you have changed addresses and did not notify the Ministry of Health, your card may be inactive. Contact the Ministry of Health if you think there is a possibility that your card is inactive); your name is entered exactly as it appears on your SHSC and is spelled correctly (Please note that your name may appear differently on other identification, such as your driver s licence. Make sure you are using your SHSC); ensure your first and last name are in the correct name fields (have not switched the two around); you did not enter any nicknames or short forms of your name; you did not enter a middle initial or middle name if your SHSC does not include a middle initial or middle name; there are no spaces in your name; your date of birth has been entered correctly (YYYY-MM-DD); and your gender has been entered correctly ensure your physical address is in Saskatchewan. If you have verified that all of the above are correct but still cannot pass the residency check, please contact the Active Network Call Center at Do not create another account as this will only cause further complications. 5

6 When I go to purchase a licence, I am asked for my residency status. How do I know which residency status I should select? For the purposes of hunting, angling and trapping in Saskatchewan, residency types are defined as follows: Saskatchewan Resident You are a Saskatchewan resident if you are a Canadian resident, have your principal residence in Saskatchewan, and have resided in Saskatchewan for the three months preceding the date of applying for a licence. To be validated as a Saskatchewan resident you must have a valid Saskatchewan Health Services Card (SHSC) and must enter your name exactly as it appears on your card and your date of birth in the correct format (YYYY-MM-DD). Saskatchewan Resident RCMP Select this residency type if you are a member of the RCMP stationed and residing in Saskatchewan. Saskatchewan Resident Canadian Armed Forces (CAF) Select this residency type if you are a member of the regular force of the Canadian Armed Forces and: i) are stationed and residing in Saskatchewan; or ii) at the time you were recruited or deployed by the regular force of the Canadian Armed Forces, met the requirements of a Saskatchewan resident Canadian Resident Non-resident You are a Canadian resident if you have your principal residence in Canada and have been a Canadian citizen for the 12-month period preceding the date of application for a licence. Select this residency type if you meet these requirements but do not meet the requirements of a Saskatchewan resident, Saskatchewan resident RCMP, or Saskatchewan resident Canadian Armed Forces. 6

7 You are a non-resident if you do not meet the requirements of a Saskatchewan resident, Saskatchewan resident RCMP, Saskatchewan resident Canadian Armed Forces, or Canadian resident. I have changed addresses and/or contact information and would like to update my information. How can I update my account information? If you wish to update your information you can do so by visiting a Ministry office, calling the Active Network Call Center at or do so online. If you choose the online option you can make changes to your personal account information in the My Account page by clicking on Update Profile or Update. 7

8 I would like to add identification to my account, or I would like to change an existing identification. You can update your existing identification if an error was made by clicking Update, and you can add additional identifications by clicking Add Identification. You cannot have more than one identification number of the same ID type. *Note you cannot edit your HAL ID. Your HAL ID is permanent and cannot be changed. I forgot to print my licence, or lost my licence. Can I reprint my licence through my online account? Yes, you can reprint your licences by going to the My Account page of your web account, your order history or licences. You will be able to print your current valid licences. *Note you cannot reprint a Lac la Ronge Endorsement or any ledger or big game seal. If you have lost or damaged your Lac la Ronge Endorsement, ledger or seal, you must visit a Ministry of Environment office to receive a new one. 8

9 Can I purchase a licence for someone else through my HAL account? No, you can only purchase a licence for yourself through your account. Each individual must create their own account to purchase their own licences. Can I purchase more than one licence for myself with a single payment? Yes, if you have more than one licence available to you to purchase, and you wish to do so, you can click on Continue Shopping in your shopping cart to add additional licences before your proceed to make your payment. *Note You cannot purchase a licence for someone else through your account. 9

10 What do I do if I was drawn for a licence but it does not show as an available licence to purchase on my account? If you were drawn for a licence but it is not showing on your account contact the Ministry of Environment at How do I get a Saskatchewan Resident Either sex White tailed Deer and/or Saskatchewan Resident Game Bird licence for a youth? If you looking to purchase a SK Resident Either-sex White-tailed Deer or SK Resident Game Bird licence for a youth you will have to purchase the SK Resident Youth Game licence. This licence comes with both the SK Resident White-tailed Deer and SK Resident Game Bird licence. Keep in mind an individual cannot hunt with the White-tailed Deer licence unless the licence and associated seal are in the hunter s possession. If you chose to have your licence and seal mailed to you, you will need to wait up to 10 business days before it will arrive in the mail. If this is the case you can still print off a copy of your licence and hunt game birds immediately after purchasing your licence as no ledger is required for Saskatchewan residents. Ensure you sign and date your licence after printing. For those who chose the mail option, once your licence and seal arrive in the mail, you must sign, date and hunt with the paper licence sent with your seal as this licence will be printed with your seal number on the licence. Ensure you sign and date the licence and also in your seal with the appropriate information. What do I do if my son or daughter does not have any identification? If your son or daughter does not have any of the identification types listed, select the Other ID # option and either enter their hunter safety number or any other identification number that will be easily accessible. 10

11 If I choose the mail option when purchasing a licence can I print if off and hunt right away? If you purchase a licence that does not require a seal or ledger you will be able to hunt immediately after the licence purchase so long as you print off, sign and date the licence. An example licence type would be an angling or Sask. Resident Game Bird licence. If you purchase a licence which requires a seal(s) or ledger you must wait for your seal/ledger and licence to arrive in the mail before you can hunt; allow up to 10 business days for your 11

12 licence and seal(s)/ledger to arrive. If your licence has not arrived within this time you will need to contact your nearest ministry office. Once my licence is printed can I shrink it down? After you have successfully purchased and printed your licence you can trim off the excess paper below the bottom text. What do I do if it has been longer than 10 business days and my licence has not arrived in the mail? If you ordered your licence by phone or chose the mail option online and your licence has not arrived within 10 business days you will need to visit your local ministry office and a replacement licence and seal(s)/ledger will be issued free of charge. What do I do if my seal or ledger has been damaged or lost? If you have damaged or lost your seal/ledger you will need to visit your local ministry office to get a replacement. You will be charged a fee of $5.40 and your old seal/ledger will be invalidated. You will also receive a new copy of your hunting licence with the new, updated seal or ledger printed on the document. I need help, who do I contact? If you are having problems with your web account and require technical assistance, call or if you wish to purchase a licence by telephone call You can also send inquiries by by filling out the online form through the website. Click on Contact Us Troubleshooting on the bottom of the website to access the online inquiry form and contact numbers. 12

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14 If your question is regarding regulations, click on More Licensing Information to access the Ministry of Environment website for further information, or contact the Ministry of Environment at or by at 14