DIALit V4.4 Overview. Computer Telephony Integration

Transcription

1 DIALit V4.4 Overview Computer Telephony Integration

2 CTI for what? Dial with your PC keyboard or mouse click -> from all applications Control your phone from your PC Integration of existing applications like Outlook, Notes, Groupwise, Tobit, SAP, Navision, ABAS Complete journalizing > also offline > also in Groupware Presence Management > personal rules Central user administration and fast SQL tables in the Enterprise version Reminder, dial plans Caller identification -> who calls-> called direct or via hunt group Workgroup, Partner- and team- functions, Chat, XMPP Federation Mobile App s

3 DIALit V4.4 - Look and feel Phone functions Actions: Dial, Mail, Fax, SMS (Alternatively with doubleclick or context menu) Search QuickSearch, address books, speed dial and history

4 DIALit V4.4 - QuickSearch Search Searching in all connected databases automatically - result as card or as list with availability

5 DIALit V4.4 - Journal and history Journal, history, Schedules, ToDo s Dial, delete, search (Alternatively with doubleclick or context menu)

6 Caller PopUp Who is calling Is the call directly for me or for a hunt group or is it a redirected call Where was the caller found Action buttons- configurable Not focusing Alternatively Systray balloon

7 DIALit V4.4 - Design Switch Design from dark to light or load skin as desired

8 Com-Addin for MS-Office Dial contacts Call back to UMS calls History in MS-Outlook Call back from history Call back from s and signatures Call from highlighted Text (numbers) Also available in MS-Word, MS-Access and MS- Excel Context menu extension

9 Dial from Internet Explorer, Firefox or Google Chrome context menu

10 Partnerbar - TeleTab Display the status of the partner phones speaking, ringing, dialing, forwarded, why forwarded Control by drag & drop, double click or context menu Control forward status of partners Pickup or redirect calls Transfer by double click Chat XMPP Federation Presence Absence notes Exchange and Domino calendar and absence connector (Enterprise) Speed dial As taskbar (autohide)

11 Facts Vista up to Windows 10.x support 32- and 64-bit Office support up to 2016 Windows Server support 2008 up to 2016 Running in Systray (hotkey controls: e.g. Alt-A = answer, Alt-D = dial highlighted ) Configurable user interface (reduce to a minimum) Central installation and administration (Enterprise) Easy user setup, also with Software deployment (MSI) Terminal-Server support (e.g. WTS und CITRIX and all others with Windows guest system) Outlook, Exchange, Notes, Groupwise, Tobit, SAP, LDAP (ADS, NDS, other), ODBC DDE, COM, ActiveX, CMD - integrate own applications easily Fully TAPI-Server with ek-soft connectors to Avaya or Unify PBX (Enterprise) Virtual TAPI (tapi32.dll) for other applications or 32- and 64-bit TSP English and German UI and documentation more languages available DIAlit Mobile App (Enterprise) for IOS and Android

12 Integration in Lotus Notes (4,5,6,7,8,9) Buttons dial, drop, answer, refer back, swap, conference, transfer in any desired database (forms and views) Smarticon/Toolbar-Icon to dial, drop, answer, refer back, transfer, swap and conference Caller identification in up to 4 Notes views Journalizing in Lotus Notes

13 Notes - Dial Button and Toolbar Icons

14 Notes - History

15 Integration in Groupwise Caller identification in any desired GW address book Lost calls as type Phone Create new GW phonebook entries from DIALit

16 DIALit Mobile App (IOS and Android) (DIALit Enterprise) Access to all DIALit QuickSearch contacts Dial Send mail Open URL State (busy/available, forwarding, Calendar absence note, TeleTab absence and note) Define as favourite History Serverjournal with caller/called identification Own state Change forwarding destination and TeleTab absence note Activate/deactivate DIALit PM (Presence Management) Profiles

17 DIALit Mobile App (IOS and Android) (DIALit Enterprise)

18 DIALit Mobile App (IOS and Android) (DIALit Enterprise)

19 Client - Presence Management (Enterprise)

20 User Administration (Enterprise)

21 And from where you can dial also.. Hyperlink Dialer +49(7152) Mark & Dial -> e.g. mark and Alt-F8 (configurable) Drag & Drop to the DIALit window ASCII file Interface Command parameters (dial, answer, hangup ) DDE, COM, Comserver (ActiveX) TAPI Request Dialer Socket Interface with events (Enterprise) MAC OSX Gnome Mobile App Database API