Telecommunications Applications in Medical Practices

Transcription

1 Telecommunications Applications in Medical Practices

2 Solution: Medical Practices Possible Scenarios I Internal interfaces: Up0 and a/b for fax CTI for registration desk DSHG headset for registration desk T400 registration desk Call answering machine module Registration Alternative voice boxes Boss secretary function Music on Hold (MOH) TFE Wave External Corporate music 2

3 Solution: Medical Practices Possible Scenarios II Voice applications - announcement before request Laboratory Physicians / tax consultants 1,2,3,4 Prescriptions Pofessional announcements Two-way communication Waiting room music with announcements Emergency announcements Voice boxes for group practices TFE External telephone set (data and voice) Tax consultants, lawyers: Project numbers / client numbers 3

4 Medical Practices: CTI ProCall of Estos Single workplace solution: local connection between systems phone or LAN and the workplace PC Multi-workplace solution: CTI links between elmeg ICT and a PC in the network (TapiServer) via V.24, USB, or LAN-TAPI ProCall Enterprise - the perfect combination with the TapiServer Overview via busy lamp field Pick-up of calls from any place Transferring short messages to any subscriber in minimum time spans Offline journal at the server end 4

5 Medical Practices: CTI ProCall of Estos CTI: ProCall takes over the dialing for you. Simply via mouse click!

6 Medical Practices: CTI -ProCall of Estos Advance in Information ESTOS Call Signaling ProCall identifies the caller. The complete information is displayed already at the first ring tone. Searching in linked databases* and immediate display Contact is opened automatically. Direct access to the data sets of DeTeMedien (inverse search) Saving the data from the CD as contact *Microsoft Outlook/Exchange, Windows Address Book, Outlook Express, Lotus Notes, Tobit David Infocenter & ODBC Databases 6

7 Medical Practices: CTI - ProCall of Estos Dialing Faster ESTOS HotKey Dialing is initiated by selecting the number and pressing the HotKey button. Terminating the call at the push of a button. Supports all Windows applications. Convenient creation of new contacts Perfect convenience for headsets No more dialing errors 7

8 Medical Practices: CTI - ProCall of Estos Busy Lamp Field ESTOS CTI Monitor Status display for all PBXs Absence management Call pick-up Call forwarding Transmission of internal short messages Freely configurable short dialing keys Call recording 8

9 Medical Practices: CTI - ProCall of Estos Product User EVP Gross ProCall 2.2 Enterprise ProCall Enterprise Network Version* ProCall 2.2 Enterprise ProCall 2.2 Enterprise 25 1, ProCall 2.2 Enterprise 50 2, ProCall 2.2 Enterprise 75 3, ProCall 2.2 Enterprise 100 4, Product User EVP Gross ProCall Business Single Workplace Version** ProCall 2.2 Business ProCall 2.2 Business ProCall 2.2 Business The prices given are net prices without V.A.T. prescribed by law (19%). *Application with one PBX in the network **Application with direct connection between phone and PC (single workplace does not include a busy lamp field) 9

10 Medical Practices: Boss Secretary Function This function permits the interaction and cooperation between the phone sets of the boss and the secretary. Here, a particular line key is assigned to both phone sets. By means of these two keys, the phones are assigned the features phone of boss and phone of secretary. CS410/T400 Sek. MSN 10 IP-S400 Chef MSN 20 10

11 Medical Practices: Boss Secretary Function This function enables the boss to forward all calls to the secretary. In this case, the secretary is the only subscriber who is able to call the boss. 11

12 Medical Practices: Waiting Room Announcements with Music Continuous replay of music: external MoH at one, specially configured analog port Use of the MP3 player of Corporate Music Connection of an active box Announcements to the active box via identification digit procedure music is faded out and in again. Active Speaker MP3 12