The CUNY Graduate Center Information Technology. Software Platform Service Standards Last Updated: June 30, 2017

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1 The CUNY Graduate Center Information Technology Software Platform Service Standards Last Updated: June 30, 2017 This document codifies the service level epectations that the user community should have of various Graduate Center IT-maintained software platforms. Core software platforms are characterized by adherence to all of the following: o Deep eperience and epertise by on-site GC IT staff o Underlying infrastructure that is robust and significantly fault-tolerant; highest priority for system restore o Patches and upgrades applied in a regular, systematic and time-sensitive manner o Contracted tech support in place (when available) o Highest priority for problem resolution; problems are pursued vigorously to conclusion Platforms which do not conform fully and uniformly to each and every standard of a core platform are identified as secondary software platforms ; secondary software platforms are characterized by meeting or eceeding the following: o Moderate eperience and/or epertise by on-site GC IT staff o Underlying infrastructure that is sufficient and reasonably fault-tolerant; medium priority for system restore o Patches and upgrades applied in a timely manner, but less frequently o Contracted tech support (when available) pursued as funds permit o Secondary priority for problem resolution; problems are pursued to conclusion Platforms which do not conform fully and uniformly to each and every standard of a secondary software platform are identified as peripheral software platforms ; peripheral software platforms are characterized by meeting or eceeding the following: o Minimal or no eperience or epertise by on-site GC IT staff o Underlying infrastructure that minimally meets system specifications and is not necessarily fault tolerant; lowest priority for system restore o Patches and upgrades applied as time permits o Contracted tech support (when available) is not epected o Lowest priority for problem resolution; problems are pursued as time permits, but may not ever be resolved Page 1 of 5

2 NETWORK/SERVER SOFTWARE SYSTEMS Server Operating Systems core secondary peripheral MS Windows Server Linu Databases core secondary peripheral Oracle MSSQL Server MariaDB Postgres Communications Systems core secondary peripheral MS Echange FourWinds Digital Signage Student & Administrative Information System Ellucian Banner Argos CUNYfirst core secondary peripheral Web Application Servers core secondary peripheral MS IIS Apache Programming Languages core secondary peripheral MS ASP/.NET PL-SQL PHP Ruby on Rails Learning Management Systems core secondary peripheral Blackboard Document Management Systems core secondary peripheral Oracle Stellent Xythos WFS Page 2 of 5

3 Content Management Systems core secondary peripheral WordPress Kentico Drupal Open Journal Systems (OJS) NetCommunity DESKTOP SOFTWARE Desktop Operating System(s) core secondary peripheral Apple Mac OS MS Windows Clients core secondary peripheral MS Outlook MS Outlook Web Access Apple Mail Desktop Browsers core secondary peripheral MS Internet Eplorer Safari Firefo Chrome Anti-Virus & Encryption core secondary peripheral Intel Security McAfee Data Protection & Encryption Desktop Media Players core secondary peripheral MS Windows Media Player Apple QuickTime (Macs Only) Apple itunes VLC Desktop Video Editing core secondary peripheral Final Cut Pro Adobe Prelude imovie Desktop Photo Editors core secondary peripheral Adobe Photoshop Page 3 of 5

4 Adobe Fireworks Gimp Desktop Website Editors core secondary peripheral Adobe Dreamweaver Eamination Software core secondary peripheral Impero Education Pro Desktop FTP/SFTP Clients Hummingbird Tumbleweed FileZilla core secondary peripheral Desktop Word Processing core secondary peripheral MS Word Pages Desktop Spreadsheets core secondary peripheral MS Ecel Numbers Desktop Databases core secondary peripheral MS Access Filemaker (Music Department) Desktop Presentation core secondary peripheral MS PowerPoint Keynote PDF Editor core secondary peripheral Adobe Acrobat Audio/Video-Conferencing core secondary peripheral Soneis Lifesize Skype Facetime Adobe Connect MOBILE Page 4 of 5

5 Cell Phones/Tablets core secondary peripheral Windows Android OS devices Apple iphone (ios) Page 5 of 5