IT4IT - Semantische Integrationsarchitektur für die IT

Transcription

1 IT-Governance und Strategisches Informationsmanagement im Öffentlichen Sektor IT4IT - Semantische Integrationsarchitektur für die IT OpenGroup Fachgruppe IT4IT Georg Bock, Senior Director of Strategy, HP Software 1. October 2015

2 IT4IT How it started four years ago Problem Insufficiently integrated toolsets to manage e2e. Inability to gain true insight, hence inability to optimize. Lack of collaboration across all IT competency centers. Immaturity to tackle trends like cloud, mobility, devops. Shell/HP partnership IT4IT Customer consortium Approach From inside-out focus to outside-in value thinking. Provide solution guidance to manage the business of IT. Prescribe data integration and insight via a model. Complement process (what) with data (how to ). Requires a standard to drive market adoption Value IT4IT TOG Forum Optimize the Business of IT with quality Insight across the complete Value Chain, driving intelligent Decisions, to deliver IT s Faster, Better, Cheaper, and with Less Risk

3 The problem IT is changing and our customers are struggling This shift is triggered by technology disruptions (eg cloud, mobility ) and can be realized by transitioning people, process and technology. A prescriptive recipe for IT would provide consistency to the journey This shift is driven by business disruptions (eg digital enterprise) and is forcing a new style of IT. The journey requires transformation - a new culture, structure (operating model) along with the prescriptive design guide for service brokering in a multisupplier environment TRADITIONAL IT (Technology provider) INDUSTRIALIZED IT ( provider) IT as a DIGITAL ENTERPRISE ACCELERATOR ( broker) Project lifecycle governs investment Process model controls workflow NEW TECH Project lifecycle governs investment Process model expanded Agile concepts introduced NEW STYL E lifecycle governs investment Formal IT operating model to support modern workflow (agile, bi-modal, lean ) Prescriptive IT systems model to power

4 IT must create the foundation for The New Style of IT Core IT Lower cost IT outcome-centric Conventional workloads & apps Longer cycle times The New Style of IT Fluid IT Greater agility Business outcome-centric New workloads, apps, and experiences Shorter cycle times Maintaining the rock-solid foundation for business execution Gartner calls it Bimodal IT Fluid approach dealing with the pace of digital business

5 Introducing IT4IT The IT operating model and reference architecture for the digital enterprise Created by IT professionals to move to the new style of IT Reviewed with 100+ HP customers and contributes directly to revenue generation Most of the ITOM and ADM portfolio is aligned Reference Implementations have been created using HP Software products Aligns with and supports AOT messaging HP Software PSO organization using it as the blueprint for engagements Industry standard (official Oct 2015) managed by The Open Group

6 What is IT4IT? Two foundation components: Reference Architecture and IT Operating Model Reference Architecture prescribes the technology and information fabric for managing the business of IT Prescriptive guide enables end-end visibility of the service lifecycle First of its kind in IT industry (data-driven, functional focus) Process agnostic customers can employ ITIL, COBIT IT Operating Model framework describes the structure for managing the business of IT Based on industry standard business principles (Porter s Value Chain); supports Lean, Kanban Resonates with IT leaders, becomes the organizing principle for transforming to New Style of IT Fills a void in the industry (no formal IT operating model today) Methodology agnostic customers can use agile, waterfall

7 Phases for each value stream life cycle on a repeatable, predictable, coherent and future safe reference architecture Strategy to Requirement to Deploy to Fulfill Detect to Correct Align strategy Rationalize portfolio Prioritize backlog Manage investment Plan & design Develop Test Deploy Define & publish Subscribe Fulfill Measure Detect Diagnose Change Resolve

8 Transformation Values 8 Holistic End-to-End Perspective, Centricity, Consumption Focus S2P R2D R2F D2C Functional Excellence End-to-End Excellence Landscape Excellence Business Priorities/ Demand Predictability Policy/Architecture Compliance Time to Market Broker/ Consumption Quality of Efficiency Data Consistency, Traceability, Financial Visibility, Risk Visibility, Contracts/Suppliers Collaboration, Continuous Improvement, Mapping/Rationalization

9 IT4IT becomes an enabler of the transformation journey TRADITIONAL IT (Technology provider) INDUSTRIALIZED IT ( provider) IT as a DIGITAL ENTERPRISE ACCELERATOR ( broker) NEW TECH NEW STYL E Prescriptive automation model to create foundation (authoritative system of record and service model for IT Mgmt) Prescriptive integration model to guide orchestration (SoR fabric, SoE foundation) A new operating model is needed to realize the transformation at enterprise scale REFERENCE ARCHITECTURE VALUE CHAIN OPERATING MODEL

10 Why this is of interest for the public sector Trend to move from own dev to COTS and from onpremise to cloud (cost, skill) drives the need for standards around service consumption model and multi-supplier mgmt. That complexity drives the need for regulatory and security compliance, insight directly supported by the IT4IT system of record based data integrity and traceability. History has shown a considerable large amount of failed projects requiring a more structured and integrated approach to portfolio mgmt grounded in data reality. The combination of the trends requires agile projects towards cloud and SaaS connect with legacy services, hence the need for Bimodal maturity supported by IT4IT. 10

11 Approach used to define the Reference Architecture Based on the IT Value Chain, shaped by customer scenarios Life cycle across conceptual, logical, and physical Continuous assessment, integration, delivery & operations Functional Describes end-to-end user stories connecting IT capabilities Use value streams to design cross-process flows Information Identification and modeling of key artifacts Provides key control points for consistency and traceability Technology Smallest component that can stand on its own Integration based on input and output artifacts

12 model artifacts tie together end-to-end relationships Delivering predictability, traceability, and repeatability The service model assuring IT service transparency Conceptual Model Demand Policy Logical Model IT project Requirement Release Physical Model Event Incident Change Strategy to Requirement to Deploy to Fulfill Detect to Correct Business Enterprise Architect PMO Developers Testers IT Engineer IT Operations Users

13 IT4IT reference architecture level 1 Strategy to Enterprise Architecture Requirement to Deploy to Fulfill Detect to Correct Defect V2.0 snapshot is based upon material developed by the IT4IT Forum of The Open Group Key functional component model artifact Key data artifact Auxiliary data artifact Entity relationship Policy Requirement Test Offer Consumption Problem Incident Functional component Proposal Source Control Build Offer Management Rationalization Chargeback/ Showback Level Event Demand Project Build Package Catalog Composition Usage Diagnostics & Remediation Monitoring Design Release Composition Change Control Configuration Management Fulfillment Execution IT4IT is a trademark of The Open Group

14 IT4IT reference architecture level 1 Strategy to Architecture Enterprise Architecture Requirement to Deploy to Fulfill Detect to Correct Defect Defect V2.0 snapshot is based upon material developed by the IT4IT Forum of The Open Group Key functional component model artifact Key data artifact Auxiliary data artifact Entity relationship Policy Policy Requirement Requirement Test Case Test Offer Consumption Shopping Cart Problem/ Known Error Problem Incident Incident Functional component Scope Agreement Proposal Source Control Source Build Build Offer Management Offer Rationalization Subscription Chargeback Contract Chargeback/ Showback Contract Level Event Event Artifact Backlog Item Demand IT Initiative Project Build Package Build Package Catalog Composition Catalog Entry Usage Record Usage Run Book Diagnostics & Remediation Monitor Monitoring Design Release Composition Fulfillment RFC Change Control Configuration Management Conceptual Conceptual Blueprint Logical Blueprint Release Release Blueprint Fulfillment Execution Desired Model Actual CIs IT4IT is a trademark of The Open Group

15 IT4IT reference architecture level 1 Strategy to Architecture Enterprise Architecture Requirement to Deploy to Fulfill Detect to Correct Defect Defect V2.0 snapshot is based upon material developed by the IT4IT Forum of The Open Group Key functional component model artifact Key data artifact Auxiliary data artifact Entity relationship Policy Policy Requirement Requirement Test Case Test Offer Consumption Shopping Cart Problem/ Known Error Problem Incident Incident Functional component Scope Agreement Proposal Source Control Source Build Build Offer Management Offer Rationalization Subscription Chargeback Contract Chargeback/ Showback Contract Level Event Event Artifact Backlog Item Demand IT Initiative Project Build Package Build Package Catalog Composition Catalog Entry Usage Record Usage Run Book Diagnostics & Remediation Monitor Monitoring Conceptual Conceptual Blueprint Logical Blueprint Design Release Composition Release Release Blueprint Fulfillment Fulfillment Execution Desired Model RFC Change Control Actual CIs Configuration Management model IT4IT is a trademark of The Open Group

16 IT4IT reference architecture level 1 Strategy to Architecture Enterprise Architecture Requirement to Deploy to Fulfill Detect to Correct Defect Defect V2.0 snapshot is based upon material developed by the IT4IT Forum of The Open Group Key functional component model artifact Key data artifact Auxiliary data artifact Entity relationship Policy Policy Requirement Requirement Test Case Test Offer Consumption Shopping Cart Problem/ Known Error Problem Incident Incident Functional component Scope Agreement Proposal Source Control Source Build Build Offer Management Offer Rationalization Subscription Chargeback Contract Chargeback/ Showback Contract Level Event Event Artifact Backlog Item Conceptual Demand Conceptual Blueprint IT Initiative Logical Blueprint Project Design Build Package Build Package Release Composition Release Release Blueprint Catalog Composition Catalog Entry Fulfillment Fulfillment Execution Desired Model Usage Record Usage Run Book RFC Diagnostics & Remediation Change Control Monitor Actual CIs Monitoring Configuration Management Entity relationship model IT4IT is a trademark of The Open Group

17 IT4IT Detect to Correct value stream level 2 V2.0 Snapshot is based upon This diagram was developed/ published material developed by the IT4IT Forum by the of IT4IT Forum of The Open The Open Group Group Offer Consumption to Fulfill Status Functional - Key Functional - Auxiliary Model Data Artifact Key Data Artifact Auxiliary Entity relationship Record fabric Integration Engagement dataflow Current practice Level Status Usage to Fulfill Usage Business / IT Measurement Release Composition Release Blueprint n:m Contract (Template) Requirement to Deploy Contract (Instance) n:m Contract 1:1 KPI Level Rationalization Subscription to Fulfill Contract (Template) RFC Self Support to Fulfill Business Measurement (Incident) Offer Mgmt. to Fulfill Incident RFC Defect Defect Defect Requirement to Deploy 1:1 1:1 Defect Backlog Item 1:1 D2C V.2.0 May 14 th 2015 Demand Backlog Item Strategy to 1:n 1:n Monitoring Monitor Event Event Incident Event 1:n n:m Incident Interaction n:m Incident Problem n:m Problem Problem, Known Error 1:n RFC Change Control RFC 1:n n:m Run book Monitor Discovery Actual CIs n:1 Run book Run book n:m Knowledge Item Fulfillment Execution Comp. Fulfillment Desired Model 1:n Actual CIs 1:1 Configuration Management n:m n:m Diagnostics & Remediation Comp. Runbook Knowledge & Collaboration Knowledge Item n:m Conversation to Fulfill Actual CIs Supportive Function n:m n:m 1:1 RFC IT4IT is a trademark of The Open Group

18 Structure of IT4IT reference material Informative documentation Scenario documentation RF C Guidance documentation explain possible Guidance use of the RA. It also drives the evolution of the RA Capability Discipline RFC More specifically the Scenario documentation will drive the definition of Essential s and Artifact Attributes Normative documentation - Framing docs - Value Stream docs - Value Stream Functional Backbone Repository Artifact IT4IT Lifecycle Artifact Normative Reference Architecture Attribute Relationship Explorative documentation Scenario Company adoption WP s Essential Complementary material drives updates and creation of new guides Complementary White Papers SoR Integration IT4IT Forum reviewed Not released under IT4IT forum consensus

19 The Open Group IT4IT TM emerging open standard A prescription to manage the business of IT Official launch Oct 19 th in Edinburgh Driven by customer use cases from a diverse membership: Shell, AT&T, HP, PwC, Accenture, Achmea, Munich RE, Microsoft, IBM, CapGemini, Tata Consultancy s, Atos, BP Oil, ExxonMobil, Huawei Technologies, Oracle, Origin Energy, Philips, Raytheon, Logicalis, Architecting-the- Enterprise, UMBRio, and more Why did the IT4IT forum form? History of every new initiative reinventing IT foundations Issues are universal to IT independent of industry, dev style, tools What are its goals? End-to-end business service lifecycle for existing/future paradigms Become an IT industry standard architecture framework How will it deliver value? Broad integration to deliver higher value than silos Architectural foundation for process models like ITIL and COBIT

20 IT4IT and other standards frameworks

21 IT4IT scope compared to other standards

22 The bottom line for IT Software is becoming the product, the innovation engine, the differentiator in the digitization of everything IT needs to rise to the challenge: faster, more agile, close to the business New Style of IT bridges both Core IT and Fluid IT with one reference architecture based on the IT Value Chain IT4IT is an emerging standard that drives Bimodal IT maturity, effectively connecting Core and Fluid IT 22