Embrace the Unknown. with a UX Toolkit. Crispin Bailey RGD. Director of Design &
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1 Embrace the Unknown with a UX Toolkit Crispin Bailey RGD Director of Design & UX
2 About me LinkedIn /crispinbailey Crispin Bailey, RGD Director of Design & UX
3 YOUR MISSION IS OUR MISSION
4 Based in Oakland
5 Also distributed
6
7
8 Outline Intro / Context What is a UX Toolkit? What s in our UX Toolkit? How do you build your own UX Toolkit? Where can you learn more about this? Q&A
9
10 Some context
11 The challenge
12 Every project is a snowflake
13 Dreams vs Reality
14
15
16
17
18 Expect the Unexpected
19 Collaboration + Consensus
20 What s in this talk for you?
21 Confidence
22 Flexibility
23
24 How did we get here?
25
26 Research Design Implementation Testing Maintenance
27
28 Agile Waterfall
29 Aka Wagile
30
31
32 What is a UX Toolkit?
33
34
35 What is it not?
36 A UX Toolkit is not... a suite of software tools a component library or design system a box of sticky notes and sharpies
37 A recipe book
38
39 A playbook
40
41 Tools & Techniques
42 From 100 UX Research Techniques in 15 minutes by Dr. Abby Goodrum at Fluxible 2018
43 Examples
44 UX for Life Sciences Toolkit (
45 Handrail s UX Guide (
46 University of Toronto Library s UX Toolkit (
47 University of Toronto Library s UX Toolkit (
48 UX Project Checklist (
49 What s in our UX Toolkit?
50 UX Activities for the Discovery Phase Stakeholder interviews User interviews Surveys Guerilla research Comparative analysis Analytics analysis Clickmaps and scrollmaps Content audits User Types Persona scenarios Journey mapping User story mapping
51 UX Activities for the Discovery Phase Stakeholder interviews User interviews Surveys Guerilla research Comparative analysis Analytics analysis Clickmaps and scrollmaps Content audits User Types Persona scenarios Journey mapping User story mapping
52 UX Activities for the Discovery Phase Stakeholder interviews User interviews Surveys Guerilla research Comparative analysis Analytics analysis Clickmaps and scrollmaps Content audits User Types Persona scenarios Journey mapping User story mapping
53 UX Activities for the Design Phase Content mapping Card sorting (open or closed) Tree testing Sketching workshops Wireframing Low-fi prototyping Moodboarding Style Tiles Responsive HTML (aka High-Fi) prototyping Usability testing
54 UX Activities for the Design Phase Content mapping Card sorting (open or closed) Tree testing Sketching workshops Wireframing Low-fi prototyping Moodboarding Style Tiles Responsive HTML (aka High-Fi) prototyping Usability testing
55 UX Activities for the Design Phase Content mapping Card sorting (open or closed) Tree testing Sketching workshops Wireframing Low-fi prototyping Moodboarding Style Tiles Responsive HTML (aka High-Fi) prototyping Usability testing
56 UX Activities for the Implementation Phase Accessibility testing (manual + automated) Usability testing (moderated + unmoderated) User feedback testing (moderated + unmoderated) A/B testing
57 UX Activities for the Implementation Phase Accessibility testing (manual + automated) Usability testing (moderated + unmoderated) User feedback testing (moderated + unmoderated) A/B testing
58 UX Activities for the Implementation Phase Accessibility testing (manual + automated) Usability testing (moderated + unmoderated) User feedback testing (moderated + unmoderated) A/B testing
59
60 How to roll your own
61 Start with what you know
62 Do your homework
63 Learn and grow as you go
64 Every challenge is an opportunity
65 Document everything
66 Don t be afraid to hack
67 Where to learn more
68
69
70
71
72
73 Thank You! LinkedIn: /crispinbailey
74 Q&A
75 Photo credits Waves crashing on the beach: MarkYourWaves Surf Snowflake: Alexey Kljatov/Flickr (CC BY-NC 2.0) Pile of money: PicturesofMoney.org Panama Canal construction: Marine, Thos. (Thomas) Beach vacation: Parade.com Niagara Falls: Olivier Santerre Calm blue ocean: SurferToday Recipe book: Design Eat Repeat DIY Recipe Book Football playbook: Miami University Libraries
76 Connect with us! /kalamuna company/kalamuna
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