Delivery and Tracking of TRID Disclosures through WebCaster and INK-it

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1 TRAINING MANUAL Delivery and Tracking of TRID Disclosures through WebCaster and INK-it calyxsoftware.com

2 NOTICE AND DISCLAIMER Calyx Software makes no representations or warranties express or implied with respect to this manual and will not guarantee the accuracy and completeness of any information. Users of this manual do so with the understanding that Calyx Software is not engaged in the practice of law and does not render legal, accounting, or other professional services. In determining which federal or state forms supplied by Calyx Software should be used in a particular situation, users of this manual should consult with their own legal counsel for advice. Calyx Software makes no representation that it supplies forms for every state. Calyx Software reserves the right to change this manual without notice. The events, characters and businesses depicted in this training are fictitious. Any similarity to actual businesses or persons, living or dead, is purely coincidental. By using these materials you agree to the above terms & conditions. Calyx Help: Page 1

3 Count on Calyx Getting Started We re excited to help you improve your disclosure delivery and tracking skills through Webcaster and INK-it. This course is designed to help you increase your hands-on knowledge while providing you with expert help from our Professional Services Group. Your manual includes repeatable learning features, an area for your notes and a visual guide to help you understand the content of this class. Keep it handy as you continue to learn about Point. General Class Procedures Please understand this is a Point Software program class and not a how-to originate or process loans class. Your instructor will not answer specific loan questions except as related to the software. It would be helpful if your questions are related to the topic at hand. If not, your instructor likely will defer the answer until that topic is covered. This is not a hands-on class: You are welcome to use your personal computer to follow the instructions but your instructor cannot take the time to support any technical problems with your equipment or software. Please turn off cell phones and other devices during the instruction time: This is simple courtesy to the other students. The training room will be locked or otherwise secure during the breaks. You may leave your class material if you wish, however, please take your valuables with you. Neither Calyx Software nor your instructor is responsible for any loss or damage to your personal items. Calyx Help: Page 2

4 Contacting Us For any questions or feedback pertaining to today s training, contact our training group at training@calyxsoftware.com. Private classes are offered by Calyx Software and include similar content and procedure as the public classes in an office or institutional setting. To arrange additional private training or customization assistance for your office, contact your account manager at Objectives: Generating disclosures for delivery to your borrower(s) Exchanging Documents with Clients Online (Webcaster) Utilizing the Document Management repository in Point esigning through INK-it Calyx Help: Page 3

5 Need a Website? Webcaster and INK-it WebCaster allows you to promote your business through a professional website that takes only minutes to set up. Designed to specifically work with Point and PointCentral, WebCaster lets you be anywhere, at anytime and still provide outstanding service to your clients 24/7. Already have a website? Utilizing WebCaster as a plug-in solution will create a seamless integration with Point and PointCentral. Functions are embedded directly into your existing website without causing any interruption. Webcaster and INK-it features Receive applications from clients online Document Exchange edisclosure Document Storage esign Calyx Help: Page 4

6 Send any document from Document Management Ask for signatures Allow for download Secure web site receiving room Easy, anytime access Secure delivery and receipt channel Instant communication with borrower Calyx Help: Page 5

7 Set up Webcaster Preferences in Point Calyx Help: Page 6

8 Found under Content > Loan Center > Loan Applications > Security Found under Content > Loan Center > Loan Applications > Primary s Found under Content > Loan Center > Loan Applications > Delivery (This section only completed for Direct Download into Point) Calyx Help: Page 7

9 Customer Submits Online Application Customers can: Create an account Consent to edisclosure Submit their application Calyx Help: Page 8

10 Customer Registration Screen Optional adding Credit Check Authorization to online application This information will be stored in the loan file along with the date of authorization once the application has been imported into Point (Borrower Information Screen > Contact Info) Calyx Help: Page 9

11 Receive Online Application from Customer Calyx Help: Page 10

12 Download Application into Point Loan Application Password Select which Data Folder to place the loan in. As a: Borrower, and how to assign a Filename Calyx Help: Page 11

13 Locate/Open the new loan in Point Calyx Help: Page 12

14 Import Master Template / Overlay Master Template Select the appropriate Master Template from the list. Calyx Help: Page 13

15 Requesting Documents from a Customer Calyx Help: Page 14

16 Requesting Documents from Customer Select line items that do not apply to this borrower and Delete Calyx Help: Page 15

17 Document Requests Check the Requested box for all remaining items to fill in the date that each document was requested from the borrower. Calyx Help: Page 16

18 Requesting Documents Use the Shift key to select documents and then Send/Retrieve Add in any notes to the Borrower. They will see this note when they log into the website to view the document requests. Calyx Help: Page 17

19 Document Requests through Webcaster If the borrower has already agreed to edisclosure on the website, your Document Request will be completed. An will be automatically generated to your borrowers, informing them of the requested documents Calyx Help: Page 18

20 Borrower consent to edisclosure If the Borrower has not registered on the website, this message will appear informing you the Borrower has not accessed the edisclosure consent statement. In this case, an account is automatically created on the borrower s behalf and an notification is sent. The default password is the borrower s social security number. Calyx Help: Page 19

21 Default password is Borrower s SSN Calyx Help: Page 20

22 Once the Borrower consents to edisclosure, the Document Request may be re-sent from Point An will be automatically generated informing your borrower of the requested documents Calyx Help: Page 21

23 Borrower can attach each document that was requested. Calyx Help: Page 22

24 Documents sent by Borrower will be found in the Document Management repository in Point Simply select Send/Retrieve and all documents uploaded by the borrower will be imported into the loan file in Point Each document will open in a preview window, allowing you to select from several options for saving and naming the document. Calyx Help: Page 23

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26 The Document Management window will display all items received and saved. Calyx Help: Page 25

27 Requesting Disclosures from a Customer Complete the same steps as if you were printing disclosures. Change the Output Option to Store. The click Store as one file. Name the disclosure packet Calyx Help: Page 26

28 Complete Category & Type fields then click Add Calyx Help: Page 27

29 Highlight your disclosure packet in the Document Management window, and click Send/Retrieve Add any notes to the borrower. Indicate if signatures are required on this set of documents. Calyx Help: Page 28

30 An automatically generated is sent to the borrower Calyx Help: Page 29

31 Documents are opened and the borrower is able to Print, Sign, Upload and Return Calyx Help: Page 30

32 For more detailed information, or step by step instructions for exchanging documents online with customers, please visit Knowledge Base, and refer to the following articles: 0245 Webcaster Online Help System 0783 Sending/Receiving Documents to and from your Borrower via Webcaster 0808 How to Download Online Loan Applications 0809 How to Use the Loan Status Update Calyx Help: Page 31

33 Other Features of Document Management Documents can be stored and managed in the Document Management repository located in the eloanfile Menu There are a few ways to store documents Add a file from your computer Select a document from your computer and add it to your Point file Calyx Help: Page 32

34 Drag and Drop Delivery and Tracking of TRID Disclosures through Webcaster & INK-it Click on an attachment from an and drag and drop it anywhere onto an open Point file. Calyx Help: Page 33

35 Editing/Extracting Documents Some documents are received and need to be edited before they can be stored Calyx Help: Page 34

36 Sorting Documents with Stacking Orders Inside of the Document Management repository, you have the ability to select from different stacking orders. Stacking orders are used to specify the sequence of forms in the document repository. Calyx Help: Page 35

37 Stacking orders are highly customizable. Calyx Help: Page 36

38 Select a Document Type from the left, and click Add to move it to the newly created Stacking Order We ve covered: Webcaster Document Exchange Document Management Calyx Help: Page 37

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43 Using INK-it in Point Access the Borrower Forms Window from the Print command In the Borrower file, select File > Print as you normally would, to print documents Select the documents Select INK-it from the Output Option dropdown list Calyx Help: Page 42

44 Complete the Document Package Name field Specify a due date Enter Sender s name and address Send Calyx Help: Page 43

45 Success! Documents uploaded for esignature. Calyx Help: Page 44

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47 Tools to help you document compliance with timing and delivery 1. The disclosures are automatically stored in Document Management 2. The date the disclosures were sent for e-signing is automatically documented in the INK-it Document Request section of the Tracking Screen Calyx Help: Page 46

48 3. The transaction is automatically logged in your Audit Trail Calyx Help: Page 47

49 Borrower receives an notification to review and sign documents Calyx Help: Page 48

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55 Contact Information for INK-it Account Managers to enable INK-it Knowledge Base Article: 0902 Electronic signature INK-it Customer Support Calyx Help: Page 54

56 Recap of the Objectives: Generating disclosures for delivery to your borrower(s) Exchanging Documents with Clients Online (Webcaster) Utilizing the Document Management repository in Point esigning through INK-it Using What You Learned Everything we have shared in class today is just information. You are not required to make any changes to the way you do business, but you may wish to evaluate these ideas and decide what is valuable. Our Professional Services Group works with organizations, like yours, to assist with your needs for implementing and training to ensure you get the most out of your Calyx Investment. PSG Consulting is available for on-site consulting as well as on-line consulting. Call for additional details. We hope that you have found the information beneficial. Thank you for your attendance! Calyx Help: Page 55

57 Trainer Information For any additional questions or feedback contact our Training Coordinator, at Private classes are offered by Calyx Software, and include similar content and procedure as the public classes, in an office or institutional setting. To arrange additional private training or customization assistance for your office, contact your account manager at Calyx Help: Page 56

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