VIDA ON WEB HELP CONTENTS

Transcription

1 VIDA HELP VIDA ON WEB

2 CONTENTS 1 INTRODUCTION TO VIDA HELP, VIDA ON WEB Using VIDA Help Lists of abbreviations SUBSCRIBING TO VIDA Missing functionality WORKING WITH VIDA Logging in Navigation Selecting language in VIDA IsoView Printout VIDA Release News TIE DMS VIDA Menu Pricing VIDA information structure Support Reporting errors in VIDA INTRODUCTION TO MAIN FUNCTIONS IN VIDA Connections between TIE and VIDA Report errors in TIE Searching technical journals from VIDA Vehicle details VIDA NAVIGATION TABS The START tab Selecting subscription The VEHICLE PROFILE tab Working without vehicle profile Include transmission at VIN entered Launching VIDA Menu Pricing CSC tab The INFORMATION tab Navigation tree Quick access to function groups Forward and backward buttons Buttons in the diagnostics information Cross reference list exchange parts VDN information Detailed parts information Icons in mechanical information The WORK LIST tab Who will have access to what functionality? DMS in work list Using the WORK LIST tab Create a list Deleting a list Renaming a list Changing VIN in a list Exporting and importing lists Import work order from DMS Send work list to DMS Printing lists Editing list properties Copyright Volvo Car Corporation 302EN12 2

3 Locked work list Retrieve prices and stock quantity from DMS The SEARCH tab Searching in all models Minimum search length Searching in the parts catalogue Searching in service information and diagnostic information Searching CSC VIDA MENU PRICING Types of subscriptions for VIDA Menu Pricing The SETTINGS tab in VIDA Menu Pricing The MENU PRICING tab in VIDA Menu Pricing Functionality Toggling fixed or default price and incl./excl. VAT The SEARCH tab in VIDA Menu Pricing Operation number quick add Find dealer local operation numbers Improved filtering Additional information Operation code Standard of technical competencies Support information Type case descriptions TYPE CASE DESCRIPTIONS Select subscription Error message when logging in Vehicle profile Create a manual vehicle profile Create a manual vehicle profile, decode VIN Get a vehicle profile from previously read out vehicles Create a vehicle profile from license plate number Create a vehicle profile from repair order number Reading information under the INFORMATION tab Navigating "horizontally" Navigating "vertically" TIE Reading technical journals in TIE Read technical journals for CSC (Customer Symptom Codes) Report CSC (Customer Symptom Codes) error to TIE CSC (Customer Symptom Codes) To retrieve CSC with DMS Parts Get the corresponding exchange parts number Search parts by means of VDN values VIDA Menu Pricing Order a package with km service Replace the front fender Order painting "Side door front upper section left side" Rim x 4 replace Select a general operation Search for operation number Search for operation description Search for job scope Search for part number ABBREVIATIONS UNITS Copyright Volvo Car Corporation 302EN12 3

4 10 PART STATUS (PS) CODES COUNTRY DESIGNATIONS HISTORY LOG EN EN EN EN EN EN EN EN EN EN EN EN INDEX Copyright Volvo Car Corporation 302EN12 4

5 1 INTRODUCTION TO VIDA HELP, VIDA ON WEB VIDA Help gives a summary description of the VIDA on Web application. It also covers instructions on how to carry out different tasks in VIDA on Web. This document does not contain instructions for VIDA All-in-one and VIDA Admin. Instructions for VIDA All-in-one are available in the document VIDA All-in-one Help. Instructions for VIDA Admin are available in the document VIDA Admin Help. VIDA Help is divided into two sections, a general part and a type case part. The type cases are described in a recommended work flow, step by step. However, not all selection possibilities and alternatives in VIDA are described. Furthermore, VIDA Help does not contain a complete description of all fields and functions in all tabs. VIDA Help is used as support when carrying out repairs or ordering parts. VIDA Help is based on the user having basic computer knowledge. All VIDA instructions can be obtained from: Dealer Development Platform (applies to dealers) Workshop support guide (applies to independent workshops). VIDA Help can also be reached via the HELP link in VIDA. This link is placed in the upper left corner of the screen, see image below. Fig. 1 The HELP link in VIDA 1.1 Using VIDA Help VIDA Help can be used for two purposes, both as an introduction to VIDA on Web and as support in the daily work using VIDA on Web. TIE (Technical Information Exchange) is a system that is mentioned several times throughout this document. TIE is a Volvo Car Corporation system which, among other things, is used to report errors about VIDA or its information. As there are users who do not have access to TIE, applicable actions will be made clear for those users where TIE is specified. For more information about TIE, see chapter 3.5 TIE on page 7. In this document there are also a number of references to DMS (Dealer Management System) to show a connection to such a system. Within the document 'DMS' is used as an example of the connection. For more information about DMS, see chapter 3.6 DMS on page Lists of abbreviations VIDA Help contains lists with different types of abbreviations. The lists are divided by the area of use: Abbreviations contains explanations of abbreviations used in VIDA, see chapter 8 Abbreviations on page 63. Units describes the units that are used in VIDA. Calculation formulas for the units that are not included in the metric system are also found here. (see chapter 9 Units on page 68.) Part Status (PS) Codes describes the codes that are used when ordering parts, see chapter 10 Part Status (PS) Codes on page 69. Country designations describes the country codes used in the parts catalogue, see chapter 11 Country designations on page 70. Copyright Volvo Car Corporation 302EN12 5

6 2 SUBSCRIBING TO VIDA The subscription controls the functionality in VIDA. The subscription is specific to both users and computers. A subscription can be active or deactivated. A subscription consists of a collection of packages that define content and functionality. For example, the spare parts package provides spare parts documents and the parts functionality in the WORK LIST tab. A subscription is always purchased as a specified number of licenses. When subscribing to VIDA All-in-one, the number of licenses indicates how many computers with VIDA All-in-one installed that can be used simultaneously. When subscribing to VIDA on Web, the number of licenses indicates how many users can be connected to the subscription (one user at a time can be logged in). A customer in VIDA is a place of business, e.g. a workshop. Every workshop is one customer. A sales company is responsible for one or several countries. Sales companies operate as support for VIDA. Each company has a local VIDA Administrator. VIDA Admin is a central system where information about customers, users and subscriptions is managed and stored. VIDA Admin is only used by the VIDA Administrator. The version of VIDA being used is displayed in the login window. It is also displayed as part of the title together with the selected vehicle profile and language version after logging in. VIDA on Web is a VIDA application that is accessed via a web browser over the Internet. VIDA on Web requires connection to the central data system. VIDA on Web does not have access to all functions. For each subscription, one user at a time can be logged in on VIDA on Web. VIDA All-in-one is a complete VIDA application with access to all functions. VIDA All-in-one is installed locally on a customer's PC. VIDA All-in-one works with certain functionality without being connected to the central data system. Connection to the central data system is required to download software (PIE) and to access certain functionality in the WORK LIST. Errors can not be reported without connection to TIE and the technical journals can not be read without a connection to TIE. 2.1 Missing functionality Functionality that is shaded grey in VIDA is not available. This may be due to several reasons: The subscription does not include the functionality. The vehicle profile is not filled in. In the settings in VIDA Admin, the VIDA Administrator has deselected certain functionality or certain document types for the user. If a function is missing, always check with the local VIDA Administrator before contacting support. Subscriptions can be updated to include the missed functionality. When purchasing or modifying subscriptions, the dealer and the internal customers at the sales company must refer to the respective sales company. VIDA on Web has technical limitations for what can be included. Copyright Volvo Car Corporation 302EN12 6

7 3 WORKING WITH VIDA 3.1 Logging in Logging in to VIDA is carried through a Volvo Car Corporation security system Navigation Always use the tabs to navigate in VIDA. Note that the web browser's navigation buttons (back arrow and forward arrow) can give unwanted results Selecting language in VIDA The language for the user can be selected in VIDA Admin. This is dependent on other languages being available. The user can not select another language in VIDA than the one set in VIDA Admin. 3.2 IsoView IsoView is a plug-in that is required to view images in VIDA. The IsoView plug-in is installed during the VIDA installation. 3.3 Printout Almost everywhere in VIDA the PRINT button is accessible. A printout from VIDA is formatted. Among other things, the printout date is added on the printout. Information and layout is formatted so that it fits the print format. The printout deviates slightly from what is shown on the screen. 3.4 VIDA Release News Messages about new, modified or deleted information in VIDA, as well as information about the installation, is distributed to dealers via VIDA Release News. VIDA Release News, in all VIDA languages, is distributed as follows: in electronic format, via Service Product Journal (SPJ) in TIE, reached from the START tab in VIDA via Dealer Development Platform (applies to dealers) via Workshop support guide (applies to independent workshops) via sales company sites that are aimed at dealerships. 3.5 TIE TIE stands for Technical Information Exchange. The system is used by certain Volvo Cars dealers for reporting errors and distributing information. Whether or not the user has access to the TIE system depends on which sales company the user belongs to. VIDA is adapted depending on the user's access to the system. For users who do not have access to TIE, buttons and links to TIE are not visible in VIDA. VIDA Admin must be updated with the user's ID for a user to have contact with TIE. TIE is displayed in a separate window. No additional log in is required when TIE is opened from VIDA. 3.6 DMS DMS stands for Dealer Management System. A DMS can be connected to VIDA and makes it possible to, among other things, retrieve prices and stock status. For users who do not have access to a DMS system these functions are not visible in VIDA. Copyright Volvo Car Corporation 302EN12 7

8 3.7 VIDA Menu Pricing VIDA Menu Pricing is a tool that combines Volvo Standard Times, parts packages and price information into one complete job. It contains all the regular Volvo Standard Times from the VSTG application but is also including local and technical journal operation numbers. When connected to the DMS-system, all prices are being fetched from the local dealer system. VIDA Menu Pricing enables a high level of filtration with the use of VIN-numbers; the data can be viewed only using model and model year information but then without the powerful filtering functionality. The VIDA Menu Pricing information is used as part of the content in the work list creation. For more detailed information about VSTG please refer to the VSTG Foreword. 3.8 VIDA information structure The information structure in VIDA is built on function groups. Function groups in VIDA: 0. Administration - General information 1. Standard components, service materials and consumables 2. Engine with mounting and equipment 3. Electrical system 4. Power transfer 5. Brakes 6. Suspension and steering 7. Springs, shock absorbers and wheels 8. Body and interior 9. Other special vehicles, e.g., ambulances, police vehicles. Components that deviate from standard. 3.9 Support If there is an issue with VIDA, help must be obtained in the following order: 1. VIDA Help documents, available at: Dealer Development Platform (applies to dealers) Workshop support guide (applies to independent workshops) 2. Local VIDA Administrator 3. Support at local sales companies 3.10 Reporting errors in VIDA If the text or images in VIDA is incorrect or if something does not work properly, this must be reported via the support function in VIDA. 1. Press the [F12] key when the window containing the incorrect text or picture is shown. A window with information about the VIDA text is shown. 2. The text in the window can be copied into a report document. Attach the document in an error report in TIE or in an to the support if TIE access is not available. For further information, see chapter Report errors in TIE on page Copy a screen image and attach it to the report or . To copy the screen image press [PRINT SCREEN] on the keyboard and for example open a Word document and select PASTE. Attach the document in the report. Copyright Volvo Car Corporation 302EN12 8

9 4 INTRODUCTION TO MAIN FUNCTIONS IN VIDA There are seven navigation tabs in VIDA. For information about the navigation tabs, see chapter 5 VIDA navigation tabs on page 13. There are five links in the upper part of VIDA: READ TECHNICAL JOURNALS - opens TIE in a separate window, with the relevant vehicle profile as criteria for which journals are displayed. This is only relevant to users with a TIE connection. REPORT TO TIE - opens TIE in a separate window. This is only relevant to users with a TIE connection. If the user doesn't have access to TIE the REPORT TO TIE button will be named REPORT ERROR. VEHICLE DETAILS - give more information about the vehicle if the VIN number is known. HELP - opens VIDA Help in a separate window as a PDF file. LOG OUT - logs out the user from VIDA. A dialogue box containing the question if the browser window should be closed or not may appear. 4.1 Connections between TIE and VIDA TIE is connected to VIDA through the buttons READ TECHNICAL JOURNALS and REPORT TO TIE. For information about TIE see chapter 3.5 TIE on page 7 and the document Quick Guide to TIE. NOTE If the user doesn't have a connection between TIE and VIDA, the button REPORT TO TIE will be named REPORT ERROR. The button READ TECHNICAL JOURNALS will not be available Report errors in TIE Errors must be reported to TIE (accessed by clicking on the REPORT TO TIE link). The user decides how to report the error. The following methods are available: TIE report By creating the report from the place in VIDA where the problem occurred, VIDA will automatically attach information about user name, vehicle profile and information about what the user was working on at the time of the report. NOTE If the user does not have a connection between TIE and VIDA, or is not authorised to access TIE, the only option available will be Report problem using . The report should in such case be sent to an already established support contact only. Log files can be attached by clicking the SELECT LOG FILES button. Copyright Volvo Car Corporation 302EN12 9

10 Follow these steps to create a TIE report from VIDA: 1. Click the REPORT TO TIE button in the upper left corner in VIDA. à VIDA calls on TIE to get a list of allowed concern areas and sub concern areas for the user. VIDA shows the user the concern areas and sub concern areas available. 2. Select concern area and a sub concern area if available. à VIDA calls on TIE and TIE is opened. TIE opens the report template. The information that VIDA sent is added in the correct fields. 3. Complete the report. The advantage to report issues this way is that the user does not have to insert vehicle details in the report, these fields are completed automatically by VIDA Searching technical journals from VIDA The easiest way to find relevant technical journals for a vehicle, is to start the search in VIDA. Depending on how the search is started, VIDA will send different information to TIE, which influences the search result. Please find step by step instructions in the following sections. Follow these steps to perform a basic technical journal search in TIE from VIDA: Basic search 1. Specify the vehicle under the VEHICLE PROFILE tab. The more information that is put in, the more targeted the search will be. 2. Click READ TECHNICAL JOURNALS in the top left corner to start the search. à TIE is opened in a new window and the search is performed. TIE shows a list of all technical journals that are relevant for the current vehicle profile. The journals are listed in function group order. 3. Relevant technical journals can be read. CSC search If CSC are specified for the vehicle when a basic search is performed, TIE will use the specified CSC to further target the search. technical journals related to the specific CSC for the profiled vehicle will be shown. Function group search If the basic search is performed under the INFORMATION tab with an open document which is connected to a function group, the search results starting with that function group is shown. Technical journals with lower function groups are not shown. 4.2 Vehicle details The information regarding vehicle details is available through a button in the top lefthand corner. Vehicle details can be accessed from all tabs in VIDA. Vehicle details gives workshops access to more information about Volvo vehicles. For newer models it is possible to perform pre-planning without having access to the vehicle in the workshop. Copyright Volvo Car Corporation 302EN12 10

11 To view the Vehicle details, click the VEHICLE DETAILS button in the top left-hand corner. A new window opens: Fig. 2 Vehicle details pop-up NOTE For users with a DMS connection, the Vehicle details pop-up is minimised on the taskbar. Copyright Volvo Car Corporation 302EN12 11

12 Automatic feed of Vehicle Details and Filter VIDA ON WEB HELP In the top left-hand corner of the Vehicle details window, there are two check boxes. The filter check box is marked by default. When the filter is activated, the information is filtered in the Parts Catalogue on Vehicle Colour Code and Upholstery/Interior Code. All the extra information available in the pop-up is not used for filtering in e.g. the Parts Catalogue. When the filter in the Vehicle details is activated, this is also indicated by a tick next to the VEHICLE DETAILS link in the top left-hand corner, see image below: Fig. 3 Vehicle details filter is activated The filter is normally activated when the user opens VEHICLE DETAILS. For users who wish to have the filter enabled automatically, the Automatic feed of Vehicle Details checkbox can be ticked. This means that the filter function is automatically activated immediately when a VIN is entered under the VEHICLE PROFILE tab, without clicking VEHICLE DETAILS. Underneath the vehicle details there are three buttons: Hardware and Software - Information about the vehicle's control modules and their software. For each control module the module's hardware part number and serial number as well as software part number is listed. The data is gathered from central systems and is the latest confirmed version. Variant Attributes - The total description of the vehicle. This data was used in the factory to build the vehicle. The data consists of a Variant Designation Number (VDN), Description and value, and it is gathered from central systems. It has the following properties: Data is available in English only (although some information might be in Swedish) The same VDN might have different description and values on different models The same part will have different VDNs, descriptions and values depending on which model it belongs to There might be spelling errors in the data. Options - Options that were fitted at production. Please note that options might be fitted after production and these options will not be listed here. By clicking any of these, a list of details is expanded below the buttons. The lists expand in the same order as the buttons, i.e. even if Hardware and Software is clicked after Variant Attributes, the detailed list of Hardware and Software appears above the list of Variant Attributes. NOTE Vehicle details, how to use Hardware and software information and variant attributes are not available for vehicles prior to model year Click [Ctrl] + [F] to search for information. Use a part of the name, e.g. search for "brake" when looking for brake discs. Remember that the first hit might not be the brake disc so click Find Next a few times to find all entries which contain the word "brake". If there are no search results, try searching for a synonym. Remember that all information is given in English only. Copyright Volvo Car Corporation 302EN12 12

13 5 VIDA NAVIGATION TABS There are seven navigation tabs in VIDA: START VEHICLE PROFILE INFORMATION WORK LIST DIAGNOSTICS SOFTWARE SEARCH The INFORMATION tab is only available if the user has defined a vehicle profile. DIAGNOSTICS and SOFTWARE tabs can not be used in VIDA on Web depending on technical limitations. The user can move freely between the different tabs, from one part of VIDA to another. VIDA remembers what the user viewed last. The tabs "reset" when the vehicle profile is modified. 5.1 The START tab The START tab is the first page displayed in VIDA when logging in to the system. Fig. 4 The START tab The START tab contains: Link to VIDA Release News (for users with access to TIE). VIDA Release News can otherwise be found on: Dealer Development Platform (applies to dealers) Workshop support guide (applies to independent workshops) Short-cut to the VEHICLE PROFILE tab. Links to the conditions text and information about copyright Selecting subscription A user may have several subscriptions. The user selects which subscription he wants to use immediately after log-in. To change subscription, the user must log out and then log in again. Copyright Volvo Car Corporation 302EN12 13

14 5.2 The VEHICLE PROFILE tab Fig. 5 The VEHICLE PROFILE tab The following could be found under the VEHICLE PROFILE tab: RETRIEVE FROM 'DMS' - This button is called 'RETRIEVE FROM', followed by the name of the DMS. In this document 'DMS', is used as name example. This button is only available if the user is connected to a DMS system. Menus for manual setting of vehicle profiles: Model Year Partner group Engine Transmission Steering Body style Special vehicles OK - to finish manual setting of vehicle profile Latest identified vehicles - select one of the latest identified vehicles to determine a new vehicle profile CLEAR VEHICLE PROFILE - selected vehicle profile is reset There are several ways to select vehicle profile in VIDA: Enter VIN (Vehicle Identification Number) manually Set a vehicle profile manually using the drop-down menus. VIDA has communication with other IT-systems which makes it possible to access additional information about the vehicle. Based on VIN, these systems can deliver information about: Model Model year Chassis number Engine code Transmission code Steering code Copyright Volvo Car Corporation 302EN12 14

15 Chassis code Upholstery/interior code Vehicle colour code Chassis code Springs Shock absorbers Support springs For more information about IT-systems that communicate with VIDA, see chapter 3.5 TIE on page 7. If a DMS has been connected to VIDA, certain information can be retrieved by using the vehicle's registration number. This is useful if VIN is unknown. For more information about DMS, see chapter 3.6 DMS on page 7. If the VIN is unknown the vehicle can also be identified by entering the chassis number, model and model year and then clicking on VEHICLE DETAILS Working without vehicle profile It is possible to work without defining a vehicle profile in some parts of VIDA. It is recommended to (at least) define model and year to reduce the amount of information that VIDA displays Include transmission at VIN entered Many markets have transmission included in VIN. The exception to this is AME (USA, Canada, Mexico and Puerto Rico), 51 China and 43 Arabia. When Partner Group INT (International general) is entered into VIDA Admin, the transmission is decoded when a VIN is specified. When the vehicle's VIN has been entered, the user must select INT, Arabia or China in VIDA if the vehicle's VIN applies to 51 China or 43 Arabia. Other markets that normally use Partner Group INT, should change to Partner group EUR/INT except Arabia and China, after the vehicle's VIN has been entered, to keep the function to decode the transmission. In the same way, markets that normally use Partner Group EUR (Volvo Cars Europe) or NOR (Volvo Cars Nordic Countries) temporarily change to Partner Group AME (Volvo Cars North America) in VIDA Admin when a vehicle specified for USA, Canada, Mexico or Puerto Rico is to have its VIN decoded Launching VIDA Menu Pricing VIDA Menu Pricing is launched by clicking the MENU PRICING button under the VEHICLE PROFILE tab. The button is only available if the user has access to the VIDA Menu Pricing system, see chapter 6 VIDA Menu Pricing on page CSC tab The CSC tab is split according to: Component/function Function group Copyright Volvo Car Corporation 302EN12 15

16 The Component/Function tab 1. The application shows the component/function tree as default and it is sorted by component/function and symptom type. 2. Select one or several CSC in the right view and click ADD TO LIST. 3. The system adds the CSC to the work list. Fig. 6 The Component/Function tab The Function group tab 1. Click on the Function group tab. 2. The application shows the tree and it is sorted by symptom type, function group 1, function group 2 and component/function. 3. Select one or several CSC in the right view and click ADD TO LIST. 4. The system adds the CSC to the WORK LIST see chapter 5.4 The WORK LIST tab on page 20. Fig. 7 The Function group tab The first time the user visit the CSC tab the default view is shown, otherwise the last view will be shown, as long as the user has not made a search for a new vehicle. If the user has made a search for a CSC and click to see more information, the user will see all CSC related to that Component/Function. Copyright Volvo Car Corporation 302EN12 16

17 If the user switch between the Component/Function tab and the Function group tab, the same level of CSC is shown. Some CSC have a link to information for symptom identification. The information can explain the vehicle's normal behaviour or be support for verifying the symptom. These codes have a symbol for documents to the right in the symptom list. 5.3 The INFORMATION tab The information in VIDA is divided into different information types. These are accessible through the drop-down menus directly under the tabs. Different information is available depending on the user s subscription. The information is structured into the following types under the INFORMATION tab: PARTS REPAIR Parts catalogue Chemicals Accessories Web General safety information General information Component location Service programmes Removal, replacement and installation Overhaul instructions Cleaning, Inspection and Adjustment Installation instructions, accessories PRODUCT SPECIFICATION Visual identification Design and function Specifications, electrical/electronic Specifications, mechanical Specifications, other Mechanical schematics and diagrams Gas, Vacuum and Fluids Schematics and Diagrams Copyright Volvo Car Corporation 302EN12 17

18 TROUBLESHOOTING BULLETINS FORMS General diagnostics and tests Diagnostic trouble codes and associated procedures Symptom related diagnostic procedures Symptom verification Wiring diagrams General Information Bulletins Manual Update Bulletins Product Fix Bulletins Service Campaign Bulletins Emission Recall Campaign Bulletins Safety Recall Campaign Bulletins Goodwill Policy Program Bulletins (US only) Parts Bulletins TB, Special tools TB, General tools TB, Personal hand tools TB, Diagnostic tools TB, Workshop equipment TB, Available tools TB, Body tools Forms When the user enters the INFORMATION tab, the information type Parts catalogue is always default in the navigation tree. If Parts catalogue is not included in the user's subscription, then Removal, replacement and installation is shown as default. In VIDA, vehicle profile information is shown as a part of the title. Therefore, the user gets a good overview over the information available for each vehicle Navigation tree When one of the information types, in the drop-down menus, is chosen the navigation tree will be found at the left side of the window. The navigation tree is automatically hidden when the user selects to open a document. It is also hidden when the user has followed a link for example in the diagnostic flow or in search result. Fig. 8 Open navigation tree Copyright Volvo Car Corporation 302EN12 18

19 The navigation tree can always be opened again by clicking the open icon at the top edge. Alternatively, the space bar can be used to open and close the navigation tree. The navigation tree can be widened by pulling at the right edge Quick access to function groups Above the navigation tree, in all INFORMATION sub tabs, it is possible to enter a number to directly navigate to the corresponding function group. All three levels of function groups are supported, meaning that if the user is only sure of one level, it is possible to enter e.g. group 43 and navigate further from there. Fig. 9 Function groups Forward and backward buttons In the documents there are buttons with arrows, a forward double arrow and a back double arrow. These lead to the next document and back to the previous document, respectively, in the information structure Buttons in the diagnostics information Under the TROUBLESHOOTING tab certain diagnostic information flow is displayed. Within diagnostic information there are buttons that lead further or end the fault tracing flow (for example YES, NO, CANCEL or CONTINUE) Cross reference list exchange parts In the parts information it is possible to search for exchange parts number based on the production number of the part. The production number is available in QW90. A cross reference list is placed under function group VDN information For some parts information, VDN values are available. VDN is an alpha-numeric code of four characters, which shows how the vehicle is built. If the user has added VIN to VIDA and sees such a code in the note of a part, it is possible to find what code the vehicle uses by clicking the VEHICLE DETAILS button in the upper left corner in VIDA. Expand the VARIANT ATTRIBUTES group at the bottom of the Vehicle Details window and search for the current code. If the user finds the code, the right article is found. If the code is not found, the user has to search in the parts catalogue for another article until the right one is found. Copyright Volvo Car Corporation 302EN12 19

20 5.3.7 Detailed parts information If a part contains detailed information, it is indicated with an arrow located to the right of the checkbox. By default, the part rows are expanded with the detailed information but it is possible to hide all or individual notes by clicking on the arrows on the left side of the row, as shown in the highlighted example below. Fig. 10 Detailed parts information Icons in mechanical information For some vehicle profiles, the user will find added icons for a fast way to reach explanatory documentation regarding images, manuals and symbols for mechanical information. If pressed explanatory information is displayed in a pop-up view, so that the user can remain in the original view and get the support needed to understand the procedure. Fig. 11 Explanatory documentation icons Links to explanatory documentation regarding: 1. images 2. manuals 3. symbols 5.4 The WORK LIST tab The WORK LIST tab provides a single point of access to all pre-planning information in VIDA. In this tab the users can handle work lists and parts lists. Several lists can be created and saved under individual names. Users within a dealership can access each other's lists. Copyright Volvo Car Corporation 302EN12 20

21 A work list is always connected to a specific vehicle profile. The table below indicates the various elements a work list can consist of and from where they can be added. Work list search CSC tree Parts catalogue VIDA Menu Pricing CSC x x Parts x x Operations x x Packages x x VIDA Menu Pricing users will also have access to QB (Quality Bulletin) handling functionality. If the active vehicle has any active L, A, R or S QBs that have not been performed the user will be able to add the associated operations and packages to the work list. A parts list only consist of parts. One parts list can be used for several different vehicles, it is not connected to a specific vehicle profile. The parts can be added from work list search or from the parts catalogue. If a DMS is available a work order can be retrieved from the DMS and added in a work list. CSC from the retrieved work order are automatically added to the work list. Information about price, stock quantity and stock location for each part in the list can be retrieved from the DMS. A DMS connection enables access to customer details and vehicle history as well as transferral of the work list to the DMS. It is not required to have an active list to access the vehicle history and the customer information in the WORK LIST tab, as long as a vehicle profile is set in the VEHICLE PROFILE tab and information is read from the DMS Who will have access to what functionality? The user's VIDA subscription will determine what functionality that will be active on the WORK LIST tab, see the table below: VIDA VIDA Menu Pricing with VSTG VIDA Menu Pricing with VSTG+GPSS CSC x x x Parts x x x Operations x x Packages x QB handling (operations) x x QB handling (packages) x DMS in work list There are different versions of the DMS interface. The user's ability to access potential functionality in the work list, depends on the version of the DMS interface and how it is implemented. Copyright Volvo Car Corporation 302EN12 21

22 5.4.3 Using the WORK LIST tab The following buttons and functions are found in the WORK LIST tab: Command CHANGE WORK LIST SETTINGS SEARCH ADD SAVE CLOSE PRINT DELETE ASSIGN JOB NUMBER RENAME NEW IMPORT EXPORT VEHICLE HISTORY CUSTOMER DETAILS CLAIM TYPES Explanation Enables the user to switch to another open work list. Enables the user to change the work list settings. Search for part, CSC or operation by the free search text field. Enables the user to add a part or CSC to the list directly without going through the search, if the user know the involved number. Saves the active work list. Closes the active work list. Creates a printable version of the active work list. Deletes selected items in the list. If no items are selected the list will be deleted. Enables the user to assign the same job number to several items in the list at the same time. Opens a dialogue box that enables the user to rename the work list. Opens a dialogue box to create a new work list or parts list. Opens a dialogue box to retrieve a work list from a file. Opens a dialogue box to save an existing list as a file. This can be done with or without relevant vehicle profile. Retrieves the history of the selected vehicle from the DMS. The availability depends on the DMS interface version and how it is implemented. Retrieves the customer details from the DMS and enables editing of the customer details. The availability and functionality depends on the DMS interface version and how it is implemented. Shows active claim types and claim type history for the selected vehicle. As claims may be limited by mileage limits, mileage data is available here. Warranty status is also shown. Copyright Volvo Car Corporation 302EN12 22

23 Command RETRIEVE FROM 'DMS' (Alt +R) SEND LIST TO 'DMS' (Alt+S) LIST GROUPING Explanation This is only available if a DMS is integrated. Retrieves information about price, stock quantity and stock location for the parts in the active work list. This is only available if a DMS is integrated. Opens a dialogue with an option to create a part or work order with the work list's content, or update an existing part or work order. A drop-down list that enables the user to group the list by vehicle profile, type or by job no. Fields that can be edited: Qty Can be added and modified for all parts, operations or packages. Job no Can be added and modified for all items Create a list Two types of lists can be created, parts lists or work lists. The list type can be changed, but some list elements will be deleted if a work list is being transformed into a parts list. To create a new work list or parts list, go to the WORK LIST tab and click NEW. Fig. 12 Create a new work or part list In the pop-up window, specify List type, List name and/or Order number Search and add elements to a list The search field in the WORK LIST tab can be used to search for: Part number Part description CSC Operation number Operation description Job Scope Description An asterisk (*) can be used as a wildcard if the user want to search for a part of a number, word or text string. If the name of an element that is to be added in a list is known, the element can be added directly. This is done by clicking the ADD button. Copyright Volvo Car Corporation 302EN12 23

24 Adding Quality Bulletin operations NOTE Depending on subscription this functionality may vary. If the active vehicle has any active L, A, R or S QBs that have not been performed, the user will be prompted with a pop-up after clicking the WORK LIST tab where associated operations and packages can be added to the work list. Fig. 13 Adding Quality Bulletin operations There will be four possible options when QBs are prompted: OTHER CLAIM TYPES - show other active claim types and the history of the vehicle's claim types. It is possible to add local sales company claim types to the work list. POSTPONE - if the user do not want to add any QB to the list, this choice should be selected. Then QB will not prompt any more. ADD - if QBs are marked and the ADD button is clicked the CSC XW, package or operation that belong to the QB will be added to the list. CANCEL - if the user want to add QBs to the list but later on, this choice should be selected. The QB window will pop-up as soon as the list is reloaded. NOTE It is not permitted to have more than max quantity (often 1) of an operation or package in a list. If more than max quantity is added the quantity box will become red to mark that the max quantity is passed. The user has to remove articles when this happens. Copyright Volvo Car Corporation 302EN12 24

25 All QB related CSC, operations and packages that are added to the list will be marked with the QB reference number. It can be viewed by expanding the element using the arrow to the right of the checkbox. Fig. 14 Expanded element NOTE The ability to include the QB reference number when the work list is transferred to the DMS, is dependent on the version of the DMS interface and how it is implemented Adding CSC (Customer Symptom Codes) CSC can be added to a work list by either the free text search on the WORK LIST tab or by navigating through a tree structure located on the VEHICLE PROFILE à CSC tab. CSC corresponding fault tracing operations can be added to a work list as well. Adding CSC from the CSC tree 1. Select vehicle profile or enter VIN. 2. Click the CSC tab. à Tree structure with CSC is displayed. 3. Click on the heading in the CSC list to find the correct CSC. à More detailed information is displayed by clicking on a heading. 4. Check one or more CSC that are to be added. 5. Click ADD TO LIST. NOTE If the user tries to add a CSC that is already in the list, the user will be asked if a new row shall be added. à CSC are added to the active list under the WORK LIST tab. 6. Click the WORK LIST tab. à The added codes are displayed. CSC can be removed by marking the check box and clicking DELETE CSC. The entire list is erased by clicking DELETE without having any items marked. Copyright Volvo Car Corporation 302EN12 25

26 Adding CSC from work list search To access the free text search function, navigate to the WORK LIST tab. 1. Type a text string or CSC in the free text field which is located in the upper central section. 2. Select CSC in the drop-down list below the free text field. à Fig. 15 Selecting CSC from the drop-down list 3. Click SEARCH. 4. Select CSC by clicking ADD. NOTE If the user tries to add a CSC that is already in the list, the user will be asked if a new row shall be added. à CSC are added to the active list under the WORK LIST tab. If the user know the exact CSC, it is possible to add it directly by typing the CSC in the free text field and clicking the ADD button. Copyright Volvo Car Corporation 302EN12 26

27 Adding CSC fault trace operations When searching for a CSC, the corresponding fault tracing operation will be displayed in a separate tab in the search result. This operation can be added to the work list. To access the free text search function, navigate to the WORK LIST tab. 1. Add the CSC into the free text field. 2. Select CSC in the drop-down list below the free text field. à Click SEARCH. 3. In the search result click the OPERATIONS tab. 4. The CSC fault trace operation number and other details is shown. à Click ADD OPERATION. Fig. 16 Add CSC fault trace operation Adding parts Parts can be added to a work list by either using the free text search on the WORK LIST tab or by navigating through the Parts Catalogue. NOTE To get full filtering when adding parts to parts lists or work lists, the Vehicle Details function have to be used. For more information, see chapter 4.2 Vehicle details on page 10. Adding parts from work list search It is possible to add parts by a search function on the WORK LIST tab. To add parts by search: 1. Navigate to the WORK LIST tab. 2. Insert a text string or part number in the free text field, is located in the upper central section. 3. Select Part description or Part number in the drop-down list below the free text field. 4. Click SEARCH. 5. Select part by clicking ADD. NOTE If the user tries to add a part that already is in the list the user will get a question whether to increase the quantity or add a new row. à The part is added to the list. Copyright Volvo Car Corporation 302EN12 27

28 If the user know the exact part number, it is possible to add the part directly by typing the part number in the free text field and clicking the ADD button. NOTE If the user do not want to add any parts from the search it is possible to click BACK to come back to the work list. Adding parts from the Parts Catalogue 1. Select the parts catalogue and navigate to the wanted section. à VIDA shows parts that fit the selected vehicle profile. Information about the vehicle profile is shown together with the document title in the navigation tree. 2. Select the wanted part in the navigation tree. à VIDA closes the navigation tree and shows the relevant part in the parts catalogue. By default the first part in the table is always highlighted. The following information about the part is found in the catalogue table: - Figure number - Part number - Quantity - PS-code - Description - Notes 3. Click on a part in the table or navigate through the parts in the table with the arrow buttons. à The matching part is shown in the picture and related information is shown (such as footnotes and replacement parts). In the same way, a part can be selected in the picture and the matching row in the table is shown. 4. Select a list in the drop-down menu. Select a part by clicking the checkbox by the part. Click ADD TO LIST or press the RETURN button. NOTE If the user tries to add a part that already is in the list, a question asking whether to increase the quantity or add a new row will appear. à The selected part is added to the selected list. It is possible to check that the part has been added to the list by clicking on the WORK LIST tab Adding packages from VIDA Menu Pricing Packages containing parts and operations from VIDA Menu Pricing can be added to the work list by using the text field in the WORK LIST view in VIDA or by opening the MENU PRICING browser tab. For further information, see chapter 6.6 Additional information on page 48. Adding packages from the Work list view 1. Go to the WORK LIST tab. 2. Type a search string in the text field. 3. Select Operation Description or Operation Number based on the search string in the drop-down list below the text field. Copyright Volvo Car Corporation 302EN12 28

29 4. Click SEARCH. à Search results will be generated and presented. 5. Click ADD PACKAGE on the desired package. NOTE A package that is already in the list will not be possible to add again. An error messages will appear informing that the package is already in the list. à The package has now been added to the work list. 6. Click on the WORK LIST tab. à The added package will appear in the work list. Adding packages from the VIDA Menu Pricing browser tab 1. Select the desired vehicle in the VEHICLE PROFILE tab. 2. Click the MENU PRICING button. à A new browser tab will appear, displaying the VIDA Menu Pricing content. 3. Select package by navigating through the tree structure and ticking the checkbox connected to the desired package. 4. Select work list in the drop-down menu. 5. Click ADD OPERATIONS TO LIST. à The package is now added to the work list in VIDA. 6. Click on the WORK LIST tab in VIDA. à The added package will appear in the work list Adding operations There are centrally created operations, operations created by national sales companies and operations created by dealers. Operations created by national sales companies are available per market and have operation numbers that start with Dealer local operations are stored in the DMS and have operation numbers that start with 09. To add an operation: 1. Navigate to the WORK LIST tab. 2. Type the operation number in the free text field (located in the upper central section) and select Operation number from the drop-down list (below the free text field) alternatively type all or part of the operation description in the free text field and select Operation description from the drop-down list. 3. To search central operations and local national sales companies operations, click SEARCH (next to the free text field). To search local dealer operations, click SEARCH IN 'DMS'. à A list of search results is generated. 4. Select the preferred operation from the list, by clicking ADD OPERATION (rightmost in the current row). à The operation has now been added to the work list. Copyright Volvo Car Corporation 302EN12 29

30 NOTE Many operations have a max quantity limit (often 1). It is not possible to add a variant of an operation if it exceeds the maximum quantity of the operation. In these cases an error message will appear and it will not be possible to add the operation to the list again Assigning job numbers to elements in the work list To assign a job number to an element in a work list: 1. Navigate to the WORK LIST tab. 2. Insert the desired job number in the Job no. column. à Fig. 17 Assigning job numbers If the user wants to assign the same job number to several items in the list, the check boxes for the preferred items shall be selected, click the ASSIGN JOB NUMBER button below the work list and type the preferred job number into the pop-up window. 3. To confirm, click SAVE. à The elements in the work or parts list have now been assigned job numbers. NOTE The ability to include job numbers when the work list is transferred to the DMS, is dependent on the version of the DMS interface and how it is implemented. Copyright Volvo Car Corporation 302EN12 30

31 Deleting elements To delete an element in a work list or part list: 1. Navigate to the WORK LIST tab. 2. Select the checkboxes connected to the element(s) to be deleted. It is possible to delete all or most of the elements in the list. Select all elements by ticking the check box at the top of the check box column and then deselect the check boxes for the elements that is not to be deleted. If all elements are selected, this will result in an empty list when the OK button is clicked. 3. Click DELETE NOTE If no element is selected the entire list will be deleted when the OK button is clicked. à A pop-up window appears. 4. Click OK in the pop-up window. à The element(s) in the work list or part list has now been deleted Getting detailed information about an element When hovering over a work list item, the mouse pointer will turn into a hand, indicating that it is possible to get additional information about the item. To get additional information, expand the item by clicking either the arrow next to the check box, the Type or the Description. Fig. 18 Viewing detailed information The information that will be shown is depending on the type of element. CSC Parts Operations Packages Comments Price with VAT QB number ID QB reference Price without VAT Labour cost/hour Description QB reference QB reference Labour cost/hour with VAT Operation variant description Job value Cost Copyright Volvo Car Corporation 302EN12 31

32 CSC Parts Operations Packages Comment Quantity and location of parts QB reference Changing the quantity of each type of element To change the quantity of a type of element: 1. Navigate to the WORK LIST tab. 2. Find the Qty. column. 3. Adjust the quantity of a certain element by assigning a number in the text box connected to the desired element. 4. Click SAVE. à The quantity of the specific element has now been changed. NOTE If max. quantity is reached the quantity box will turn red Assigning comments to an element Comments can be added to each one of the elements in a work list. 1. Go to the WORK LIST tab. 2. Click on one of the elements in the work list. 3. Add a comment in the free text field named Comment. à Fig. 19 Assigning comments 4. Click SAVE to save the comment. à The comment has now been added to the element. NOTE The ability to include the comments when the work list is transferred to the DMS, is dependent on the version of the DMS interface and how it is implemented. Copyright Volvo Car Corporation 302EN12 32

33 5.4.5 Deleting a list To delete the complete list: 1. Ensure that no checkboxes are ticked and press DELETE à A message box appears. 2. Click OK Renaming a list To change the name, type or order number of a list, click EDIT LIST and specify desired names or numbers in the pop-up window Changing VIN in a list The change VIN function connects the list to another VIN. All parts, operations and packages that are not available for the new VIN will be deleted from the list. To change the VIN in a list: 1. Go to the WORK LIST tab. 2. Press CHANGE VIN. à A pop-up window opens containing previously used VIN:s. 3. Select the desired VIN that should be connected to the work list Exporting and importing lists It is possible to import and export a list. When a list is exported it can be saved to any location with or without vehicle profile connected to it. An exported list can be sent to another user and opened in another VIDA client by importing it Exporting a parts list or work list 1. Go to the WORK LIST tab. 2. Click on the EXPORT button. à A dialogue box is shown where it is possible to save the work list as a file that can be imported to other VIDA clients. 3. Save the file. NOTE The list will remain in VIDA after it has been exported Importing a parts list or work list 1. Go to the WORK LIST tab. 2. Make sure the list file is available on the local computer or on the network. à The file extension should be.csv. 3. Click on the IMPORT button. à A dialogue is shown where it is possible to choose to browse a file. 4. Click on the Browse button. à A dialogue is shown where it is possible to browse for the file to import. 5. Select the file and click on the Open button. à A dialogue is shown where the user can choose to import the file. Copyright Volvo Car Corporation 302EN12 33

34 6. Select whether to use the vehicle profile from the imported list or the active vehicle profile in VIDA. 7. Select whether to add the imported list to the existing list or to create a new list. 8. Click on the IMPORT button. à The list is imported Import work order from DMS To import a work order from the DMS to a work list in VIDA: 1. Go to the VEHICLE PROFILE tab. 2. Enter VIN, Chassis, License plate, Work order no. or Customer number in one of the text boxes. 3. Click RETRIEVE FROM 'DMS'. à A pop-up window will appear with relevant work orders. Fig. 20 Select work order 4. Select work order by clicking SELECT. à Vehicle information is retrieved from the DMS. If there is already a work list with the same name as the work order, this work list will become active in the WORK LIST tab. If the user selects a work order containing CSC, VIDA will create a new work list containing the CSC in the WORK LIST tab. If there is no work list in VIDA with the same name as the work order retrieved from the DMS and there are no items on the work order imported from DMS, a pop-up will ask the user if a work list should be created, using the name of the work order. There is an option to remember the selection so that the pop-up will not be shown again. The user can, at any time, change the option in the WORK LIST à SETTINGS. 5. Open the work list by clicking the WORK LIST tab. NOTE To import the work order to VIDA again, the existing work list has to be removed. Even if the vehicle profile in VIDA is changed, the active work list will remain. The user has to export it to the DMS or delete it, if it is not to be used any more. Copyright Volvo Car Corporation 302EN12 34

35 Send work list to DMS 1. Go to the WORK LIST tab. 2. Click on SEND LIST TO 'DMS'. à A pop-up window will appear. 3. Select whether to add the list to an existing list or create a new order. à It is possible to add text in the comment field. 4. Click on SEND LIST TO 'DMS'. à The work list is sent to the DMS. NOTE When a work list is sent to the DMS it will no longer be available in VIDA. To make it available again it must be loaded back from the DMS Printing lists In the WORK LIST tab, a printable version of the active work list can be created by pressing PRINT Editing list properties In the WORK LIST à SETTINGS it is possible to change list properties such as language, default search category, default list grouping, maximum number of results per search page Changing Description language It is possible to change language on the data received from Menu Pricing i.e. text for operations and packages. To change the language: 1. Navigate to the WORK LIST tab and click SETTINGS. 2. Select desired language in the drop-down list. à The language has now been changed Changing default search category It is possible to search within the following categories: Part number Part description Customer Symptom Codes Operation Number Operation Description Job Scope Description To select default search category in the WORK LIST tab: 1. Click the SETTINGS sub tab. 2. Select desired Default search category in the drop-down menu. 3. Click SAVE Changing default list grouping It is possible to group lists with respect to a list's type, job number or vehicle profile. Copyright Volvo Car Corporation 302EN12 35

36 To select default list grouping in the WORK LIST tab: 1. Click the SETTINGS sub tab. 2. Select Default grouping parameter in the drop-down menu. 3. Click SAVE Changing the maximum number of results per search page It is possible to specify the maximum amount of search results per page with a number between 25 and 200. To change the number of results per search page: 1. Click the SETTINGS sub tab. 2. Select Search results per page parameter in the drop-down menu. 3. Click SAVE Customizing the list grouping The elements in a work list can be grouped based on an element's type, job no. or vehicle profile. To customize the grouping, open the drop-down list placed in the upper right corner in the WORK LIST tab and select the desired parameter that specifies the list grouping Viewing work lists It is possible to select what list to be shown in the list view. Lists connected to a specific vehicle or user. To select what list to be viewed, click the CHANGE WORK LIST sub tab and click on the desired list. For users who have several open parts and work lists, it can be hard to find the correct one. However, it is possible to filter the list to only show parts lists or work lists. It is also possible to select and delete several lists at once. Users are only able to delete lists they created themselves. Only administrators are able to delete lists created by other users. All work lists are stored for 14 days after creation date, after this they will be deleted automatically (this does not apply to parts lists). To switch to a list, click the button SELECT on the right-hand side. Fig. 21 CHANGE WORK LIST sub tab Show lists for all vehicle profiles By ticking the Show lists for all vehicle profiles checkbox, the operator can select a list regardless of vehicle profile Show other users' lists By ticking the Show other users' lists checkbox, the operator can open lists created by other users within the same work shop. Copyright Volvo Car Corporation 302EN12 36

37 Locked work list A list is locked as long as a user has the list open in VIDA. When the list is locked, nobody except the user can make any changes to the list. They can see the list and open it but not change anything. It is possible to export a locked list to a DMS. If the user closes the list it will be available to other users Retrieve prices and stock quantity from DMS Add articles to the list as it is done in see chapter Adding Quality Bulletin operations on page 24 and the following chapters. 1. Assign job numbers to all the elements in the list see chapter Assigning job numbers to elements in the work list on page Tick one the including/excluding VAT radio buttons in the upper right corner of the work list. 3. Click on RETRIEVE FROM 'DMS'. à Stock quantity and price incl./excl. VAT are retrieved from the DMS. NOTE If the parts stock level in the DMS is lower than the amount in the work list, the border of the Qty. field will be coloured red. Also when expanding a part, the stock level number will turn red Show prices incl./excl. VAT To see prices incl./excl. VAT for packages one of the Incl. VAT, Excl. VAT checkboxes have to be ticked Show fixed price To see fixed price for packages, the Show fixed price for packages checkbox has to be ticked. The fixed price will show up in green and a checkbox for each package will appear when the prices have been retrieved from the DMS. Tick the checkbox(es) connected to a package(s) to enable fixed price. NOTE If the user unchecks Show fixed prices for packages, all prices will get the default price. If it is preferred to keep the fixed prices for desired packages, ensure that the checkbox Show fixed prices for packages remains checked. 5.5 The SEARCH tab The search function can be accessed via the SEARCH tab. When viewing a document that has been found with the VIDA Search function, the word(s) used as search argument(s) will be marked in the document. This is valid for Service Information, Installation Instructions, Fault trace documents and Bulletins. A search hit will be displayed in bold red font and VIDA will scroll down to the search hit. If there are many search hits in one document, all search hits will be marked with bold red font, except the first search hit which will be bold white font on a grey background. Pressing [Enter] will toggle between search hits. Copyright Volvo Car Corporation 302EN12 37

38 If a search is performed on parts of a word, e.g. sea*, the complete words seat and seal will both be marked red. Fig. 22 Search results marked in the document When a search has been performed and the user clicks Back the same search options are preselected. This is also true if a new search is performed from the page which displays the search results, i.e. if a search is performed and a result is given and the user performs a new search. This second search will have the same search options as the first search that was performed. Click on the links in the search results to view the information. To go back to the search results, click the SEARCH tab. Fig. 23 The SEARCH tab Copyright Volvo Car Corporation 302EN12 38

39 5.5.1 Searching in all models It is possible to search in all models and model years, regardless of which information one is searching. When searching in all models, the filter for vehicle profile must be turned off. It is for example possible to search by part number to determine in which vehicle the part can be used. CSC always searches by relevant vehicle profile Minimum search length Words that are shorter than three characters will be excluded from the search. This is to increase the performance of the search engine. If a search is made that contains words with one or two characters, the search is performed without these short words. The result is displayed with a message to the user that words containing one or two characters have been removed from the search. To search on an unknown or partly known "Part description" by using the asterisk (*) and search for a known "NOTE": Fill out the search for the unknown/partly known word by using the asterisk (*) until three characters are shown. Examples: Unknown = *** Partly known = A** or AB* Searching in the parts catalogue In addition to searching with or without the vehicle profile it is possible to search for part numbers which have been discontinued, because notes are included when searching for part numbers or part descriptions. Select search by part number. Search can also be done by text in the notes. For example, when searching for a part description, one can also find discontinued parts, since the notes are searched as well. The search function allows the use of a wildcard symbol. Wildcard symbols make it possible to search for information without a complete search word. The wildcard also works in searching in the part description combined with notes. When wildcards are not used the function searches for the exact word entered. Asterisks (*) are interpreted as unknown symbols (even 0 symbol). Asterisk and ALL marked give the following search options for example: Searching for engine* means all words beginning with engine. The results could be engine, engine control module, engine temperature etc. Searching for s*y* gives results that begin with "s" and contain the letter "y", for example, system. Searching for *cover gives results that end with cover, for example, timing cover, cover and protective cover. Question mark (?) is interpreted as a single unknown symbol. Question mark and ALL marked give the following search options for example. Searching for CA? means all words beginning with "CA" followed by one single character. The results could be CAD, CAR, etc. If unsure of the spelling the question mark can be used in the middle of a word. Copyright Volvo Car Corporation 302EN12 39

40 Searching with ANY marked gives the following search possibilities for example: Searching for "protective cover" gives results containing either protective or cover. Searching for protective* *cover gives results containing words that end with cover or start with protective, for example, filler cover, protective, cover and protective panel. The search result is shown in sections. The following is shown: Number of hits Function group Vehicle profile Title of section The search result can also be shown per part. Display per part is preselected. The following is shown: Number of hits Function group Part number Part description with notes in plain text if they have been included in the search PS-code Vehicle profile Title of section The search results can be added to the work list by clicking the part number in the search results. It is marked grey in the search results as confirmation Searching in service information and diagnostic information When Troubleshooting is selected, only DTC information and troubleshooting information is searched. Searching does not progress to linked information in a fault tracing tree. It is possible to leave out part information in the search. Search possibilities are: Repair (includes all information types) Product specification (includes all information types) Troubleshooting (includes all information types) Bulletins (includes all information types) CSC (CSC related search) All information except parts catalogue (and CSC) Volvo Cars Id Searching CSC Searching CSC requires vehicle profile, at least model and model year. Searching occurs in all information fields that are available for CSC. Copyright Volvo Car Corporation 302EN12 40

41 Enter a word, part of a word or combination of words to search CSC. Select to search ALL or ANY words. Searching with ALL marked gives the following search possibilities for example: Searching for sta gives results containing sta, for example, start, constant. Searching for start gives results containing start, for example, start, starter motor. Searching for difficult start gives results containing both difficult and start, for example, difficult to start. Searching with ANY marked gives the following search possibilities for example: Searching for difficult start gives results containing either difficult or start, for example difficult to start, starter motor. NOTE When searching for a CSC code it is required to put an asterisk (*) after the code, see chapter Minimum search length on page 39. CSC can be added to a work list by clicking the code in the search results. The added CSC are marked grey in the search results as confirmation. Copyright Volvo Car Corporation 302EN12 41

42 6 VIDA MENU PRICING When clicking the MENU PRICING button under the VEHICLE PROFILE tab, VIDA Menu Pricing opens in a new browser tab. VIDA transfers the current Vehicle Details to VIDA Menu Pricing. For more information about Vehicle Details, see chapter 4.2 Vehicle details on page 10. Mandatory fields on the VEHICLE PROFILE tab, before launching VIDA Menu Pricing are Model and Year. Fig. 24 Vehicle profile The information that is transferred includes: The vehicle profile DMS Interface Information Subscription Information (for information about different subscriptions, see chapter 6.1 Types of subscriptions for VIDA Menu Pricing on page 43. Other user information When the information is transferred to the VIDA Menu Pricing server, a new window will open. If the user has the VIDA Menu Pricing window open and is inactive for longer than one hour, the user needs to log in again using the normal web login. Fig. 25 VIDA Menu Pricing VIDA Menu Pricing contains the following tabs: SETTINGS - Shows information about the vehicle profile and if a DMS is connected. It is possible to make language selections here and to choose whether to enable or disable filtering. MENU PRICING - Holds the information about operation numbers and standard times for most common repairs. SEARCH - Possible to search for operation number, operation description, job scope description or part number. Copyright Volvo Car Corporation 302EN12 42

43 6.1 Types of subscriptions for VIDA Menu Pricing Different subscriptions can be set for different dealers/users. In order to add the subscription, a Volvo Cars Administrator needs to enable the subscription packages for each user's market. Once the subscription packages are added to the market, they can be added to specific users/dealers. VSTG VSTG (Volvo Standard Time Guide) is historically a series of folders containing operation numbers and standard times for most common repairs work likely to take place at a workshop. The listed titles for the various operations are the basic times required for a well trained and experienced mechanic to carry out a job, assuming that all the necessary tools and equipment are available in the workshop. These standard times may change due to equipment, technicians, modified methods or other advances in the automotive industry. VSTG covers all models from the 200 series inclusive. GPSS GPSS (Guaranteed Price Service System) is an administrative tool to build and maintain spare parts packages matching a certain repair/job Operation within VSTG. GPSS information is an information provider for VIDA Menu Pricing in connection with VSTG and PRICE. PRICE PRICE is the system that contains information about parts. It includes super seeding information, retail prices from the local sales company and part descriptions. For VIDA Menu Pricing, PRICE is used for part descriptions. If a user does not have the VIDA DMS Interface configured, the system can show the suggested retail prices from PRICE. 6.2 The SETTINGS tab in VIDA Menu Pricing The SETTINGS tab shows information about the vehicle profile and if a DMS is connected. The default language is the language selected in VIDA, but it is possible to choose another language. By checking the Select different menu language box, it is possible to choose a different language for the menus. It is also possible to choose start page and whether to enable or disable filtering. For more information about filtering, see chapter 6.5 Improved filtering on page 46. Fig. 26 The VIDA Menu Pricing SETTINGS tab Copyright Volvo Car Corporation 302EN12 43

44 6.3 The MENU PRICING tab in VIDA Menu Pricing The MENU PRICING tab holds the information about operation numbers and standard times for most common repairs. It includes seven sub tabs with different categories of operations. The sub tabs are: MECHANICAL BODY PAINT ACCESSORIES LOCAL OPERATIONS GENERAL OPERATIONS TECHNICAL JOURNAL The VSTG Foreword can be reached under General in all of these sub tabs except for the LOCAL OPERATIONS and TECHNICAL JOURNAL sub tabs. The VSTG Foreword provides information about how the Volvo standard times (VST) are created Functionality By using the menu to the left and click through the section, group and chapters, the relevant operations can be found. The operations shown are both delimited by which chapter is chosen as well as which vehicle is selected in vehicle profile. If the local operation section is selected all local operations will be shown. There is no folder structure for local operations. The list with possible operations is described with Op No (Operation number), Desc (Description), Variant Desc (Variant Description), Skill, VST (Volvo Standard Time), Max Quant (Max Quantity), Labour Cost and Packages. By checking the checkbox next to the operation number and then select ADD OPER ATIONS TO LIST, the operation, and only the operation is added to the work list. For more information, see chapter Adding operations on page 29. If an operation has a little blue package at the right, it has at least one package connected to the operation. A click at the package shows the available packages. There can be several packages available under an operation. When a package is ticked, both included operations and included parts is shown. By clicking ADD PACKAGES TO LIST, the package including the operation is added to the work list. If there is a DMS connected, it is possible to query the DMS to retrieve prices for the operations and packages. If the FETCH FROM 'DMS' button is pressed when viewing the VST operations, the prices for the operations will be shown. If the FETCH FROM 'DMS' button is pressed when viewing the packages, the prices for the packages will be shown. If there is no connection to a DMS, there is a drop-down available, where the user can select an applicable labour rate. The operation prices are calculated based on the selected value in the drop-down. If the user has a PRICE subscription (see chapter 6.1 Types of subscriptions for VIDA Menu Pricing on page 43), packages prices will be calculated based on the retailer prices from PRICE, and the labour rate from the value selected in the labour rate drop-down. MECHANICAL NOTE Prices for fictive parts i.e. oils will not be priced without connection to a DMS (this may differ depending on market set up). The mechanical operations are job operations for mechanical repairs. BODY Job operations for body repairs. Copyright Volvo Car Corporation 302EN12 44

45 PAINT Job operations for paint repairs. ACCESSORIES Accessories are new installations. The time to download software is included in the accessory installation operations whenever needed. LOCAL OPERATIONS Specific operations decided by the local sales company such as market (country) unique or specific operations for service/repairs and campaigns. The local operations are not specified by section, group and chapter. A Local Operation Number is denoted by the figure 0 as the first digit of the operation number and do not uses a type code number. GENERAL OPERATIONS Operations for jobs not defined in time studies. No information about time or skill levels is specified. General Operation Numbers are used only when a specific operation applicable to the repair does not exist. A General Operation Number is denoted by the figure 9 as the fifth digit of the operation number and do not use a type code number. TECHNICAL JOURNAL Operations for all jobs that are connected to a technical journal with respect to VST. There are no parts connected, only VST Toggling fixed or default price and incl./excl. VAT By ticking the checkbox Show fixed price, prices will turn red in the Total Cost column if fixed prices exist for the packages. No price will be shown in the column Total Labour Cost or Total Parts Cost as they are both included in a fixed price. Prices can be shown including or excluding tax. After sending the package or operation from VIDA Menu Pricing to the work list, select desired price mode before sending the work order to the DMS from the work list. To show offered prices including or excluding VAT, enable or disable the Fixed Price checkbox and check the radio button Incl. VAT or Excl. VAT. Workflow: 1. The user selects to view a GPSS package under a specific operation number/ variant. 2. VIDA Menu Pricing shows available packages for that operation number and profile. 3. The user enables or disables the Fixed Price checkbox and checks the radio button Incl. VAT or Excl. VAT and starts the query by pressing the button FETCH FROM 'DMS'. 6.4 The SEARCH tab in VIDA Menu Pricing In the SEARCH tab it is possible to search for: Operation Number Operation Description Job Scope Description Part number. With a search of operation number all operation number starting with the digits typed will be shown. If the digits are present, but not in the beginning of the operation number, then the operations will not be listed in the search result. With a search for job scope description, every word typed is included in the search. With a search for part number every package which includes the types part number is listed. Search with the wildcard * is implemented. Copyright Volvo Car Corporation 302EN12 45

46 When searching using only a part of a word or number, the wildcard * has to be used. if the user wants to find operation numbers starting with 150, 150* shall be used as search string. When the search result is listed it is possible to click on the operation to reach more information about it and make it possible to add it to a work list. If a package is visible a click at it will show a detail list of what is included. For examples, see chapter Search for operation number on page 62 and the following chapters. Fig. 27 The VIDA Menu Pricing SEARCH tab Operation number quick add The user in VIDA Menu Pricing wants to use an operation number to get information about that operation. 1. Open the SEARCH tab in VIDA Menu Pricing and select the radio button Operation number. 2. Enter the operation number and press the button SEARCH. A query is sent to the database and the result is presented as a list. 3. The user gets a list of the result and adds a selected operation number to a work list by pressing a variant description in the column Variant Desc (Add to List) Find dealer local operation numbers The user in VIDA Menu Pricing wants to use a local operation number to get information from the DMS about that operation. 1. Open the SEARCH tab in VIDA Menu Pricing and select the radio button Operation number. 2. Enter the local operation/dealer local operation number or at least the two first digits (beginning with "0") and press the button SEARCH in 'DMS'. A query is sent to the DMS and the result is presented as a list. 3. The user gets a list of the results and adds a selected operation number to a work list by pressing a variant description in the column Variant Desc (Add to List). 4. VIDA Menu Pricing gives the user the option to view the work list or not. 6.5 Improved filtering The improved filter will decrease the amount of presented packages in order to display only relevant info. All VIN identified vehicle information can be viewed via VEHICLE DETAILS. This information is now used to filter/match information in VIDA Menu Pricing. This means that the information is edited in GPSS and interpreted in VIDA Menu Pricing through VIDA and central systems providing vehicle details. The improved filtering utilize the following attributes: Emission code Market code Factory code Upholstery code Copyright Volvo Car Corporation 302EN12 46

47 Exterior code Shock absorbers Springs Chassi number Engine serial number Compartment filter Disc brake size An example: Customer Vehicle VIN YV1AS Model S80 Year 2007 Engine D5244T5 Transmission M66 The customer wants to replace front disc brakes, Op No Brake disc x2 replace. When packages are searched in VIDA Menu Pricing the result is listed as follows: In the image below the result is shown without improved filtering. The insufficient data filtering means inefficiency and risks. Fig. 28 Result without improved filtering In the image below the result is shown with improved filtering. There is an expected result of the filtering which means high efficiency and no risks. Fig. 29 Result with improved filtering Copyright Volvo Car Corporation 302EN12 47

48 It is possible to turn off the improved filtering under SETTINGS in VIDA Menu Pricing, shown in the image below. The result is that all packages will be shown filtered on the basic filtering level, using only Model, Engine, Model Year, Gearbox and Steering. Fig. 30 Check the filter box to receive improved filtering 6.6 Additional information Operation code Different type codes are used to ensure that the customer only pays once for the same job. For example: When replacing the front brake pads, we use operation number (combined job). This is made up of the following jobs: Brake pads and disc, check, two wheels (including removing/installing two wheels) Brake pads front replace 2 wheels (wheels removed). When carrying out a maintenance service, operation number must be used if the brake pads need to be replaced because the brakes were already checked during the maintenance service. This ensures that the customer is not debited twice for checking the brakes. The following type codes are used: 0 Combined jobs 2 Normal jobs 3 Supplementary jobs. Used in conjunction with type 2 jobs. NOTE Operation numbers with type code 3 are never used separately Standard of technical competencies To each labour operation developed by Volvo Car Customer Service (VCCS) there is set a skill-level. The technician performing the repair must have obtained this skilllevel. The different skill-levels follow the competence standard. Below the different skill-levels are listed. Copyright Volvo Car Corporation 302EN12 48

49 Volvo Level 1 Technician Basic fault tracing. Replacing basic vehicle components - i.e. exhaust systems, brake pads, rear shock absorbers etc. Measuring voltage supply. Handling of material ( environment ) Volvo Level 2 Technician Adjustment of components/systems - i.e. gear selector linkage, throttle linkage etc. Scheduled service maintenance. DTC based fault tracing. Install software. Testing and repairing basic electrical circuits i.e. control modules, sensors. Configure and program system/functions Testing and repairing charging systems. Repairing wiring and wiring connectors. 2-Wheel alignment Volvo Level 3 Technician (Specialised) Three different job areas - Mechanical / Hydraulics (M/H), Electronics (E) and Air Condition (AC). The Technician can select to specialise within one or two or all three job areas. Inspection of components, systems and functions (M/H, E, AC). Symptom based fault tracing (M/H, E, AC). Not diagnostic trouble code (DTC) based fault tracing. Replacing complex vehicle components: i.e. front brake discs, viscous coupling (M/H). i.e. evaporator, thermostatic expansion valve (AC). Replacing and overhauling major units - i.e. engine, gearbox etc. (M/H). 4-wheel alignment (M/H). Measuring signal values (E). Testing and filling AC-system following legislation and Volvo standards (AC) Skill Level for Body and Paint The skill level for Body and Paint operations are not differentiated for different jobs. For all Body operations the skill level is set to 5, and for all Paint operations it is set to Support information Anywhere in the VIDA Menu Pricing system, the user can press the [F12] button. A pop-up window will appear with technical information about the status of the application and information content. This information can be very useful for support purposes. For additional support information, see chapter 3.9 Support on page 8. Copyright Volvo Car Corporation 302EN12 49

50 6.6.4 Type case descriptions For type case descriptions of VIDA Menu Pricing, see chapter 7.8 VIDA Menu Pricing on page 60. Copyright Volvo Car Corporation 302EN12 50

51 7 TYPE CASE DESCRIPTIONS 7.1 Select subscription 1. Log in à If the user has several subscriptions for VIDA All-in-one or VIDA on Web, a page is opened where the user selects a subscription. 2. Select a subscription in the list. à The selected subscription is used to filter what information and functionality for which the user has authorization. 7.2 Error message when logging in This is not a complete summary of error messages, other error messages than the one below may appear. 1. A valid subscription is missing when logging in. à If the user does not have a valid subscription a message is shown when logging in. There may be several causes: The subscription time has run out. The VIDA Administrator has deregistered the user and/or deleted the user from the subscription. 2. Ask the local VIDA Administrator to take a look in VIDA Admin to see the cause of the problem. This must be carried out before contacting support. 7.3 Vehicle profile Create a manual vehicle profile The vehicle's profile can be defined manually using model, year and chassis number. 1. The vehicle's profile is entered manually: - Model - Year - Chassis number - Click OK à VIDA will show the following information about the vehicle: - Model - Year - Chassis number - Picture of the vehicle model 2. To get further vehicle information click on VEHICLE DETAILS. This requires a connection to other IT systems; contact the local helpdesk if the connection does not work. For more information about VEHICLE DETAILS, see chapter 4.2 Vehicle details on page 10. Copyright Volvo Car Corporation 302EN12 51

52 7.3.2 Create a manual vehicle profile, decode VIN 1. Enter the vehicle's VIN in the VIN field under the VEHICLE PROFILE tab. à VIDA will show the following information about the vehicle: - VIN - Model - Year - Chassis number - Engine - Transmission (some Partner Group only) - Picture of the vehicle model 2. To get further vehicle information click on VEHICLE DETAILS. This requires a connection to other IT systems; contact the local helpdesk if the connection does not work. For more information about VEHICLE DETAILS, see chapter 4.2 Vehicle details on page Get a vehicle profile from previously read out vehicles 1. Select a vehicle from the list with the latest identified vehicles on the VEHICLE PROFILE tab. à VIDA displays the following information: - VIN - Model - Year - Chassis number - Engine - Transmission (some Partner Group only) - Picture of the vehicle model 2. To get further vehicle information click on VEHICLE DETAILS. For more information about VEHICLE DETAILS, see chapter 4.2 Vehicle details on page Create a vehicle profile from license plate number NOTE Requires connection to a DMS. Copyright Volvo Car Corporation 302EN12 52

53 1. Enter an existing license plate number. Select RETRIEVE FROM 'DMS'. à The DMS responds with the following information: - VIN VIDA displays the following information: - VIN - Model - Year - Chassis number - Engine - Transmission (some Partner Group only) - Picture of the vehicle model 2. Click OK. à Vehicle profile is presented in the title line at the top of the window. The system adds the vehicle profile to the list with Latest identified vehicles Create a vehicle profile from repair order number NOTE Requires connection to a DMS. 1. Enter an existing repair order number. Select RETRIEVE FROM 'DMS'. à DMS responds with the following information: - VIN VIDA displays the following information: - VIN - Model - Year - Chassis number - Engine - Transmission (some partner groups only) - Picture of the vehicle model 2. Click OK. à Vehicle profile is presented in the title line at the top of the window. The system adds the vehicle profile to the list of latest identified vehicles. Copyright Volvo Car Corporation 302EN12 53

54 7.4 Reading information under the INFORMATION tab 1. Select the wanted information type in the drop-down menus, for example REPAIR à REMOVAL, REPLACEMENT AND INSTALLATION. à VIDA shows the navigation tree with the wanted information. 2. Navigate in the tree structure to the wanted information. à VIDA shows the document that is relevant for the selected vehicle profile, with vehicle profile data as a part of the document title. 3. Select the wanted document. à VIDA shows the document and closes the navigation tree. Navigation to document at the same level in the document structure can be performed by clicking on the forward or back arrows Navigating "horizontally" 1. Select an information type in the drop-down menus. à VIDA finds the same function group level, but under the new information type. Titles that match the selected vehicle model are shown in the navigation tree. 2. Select a document. à VIDA shows the document Navigating "vertically" 1. From a document, click on the back (<<) and forward (>>) buttons. These buttons can only be clicked if there is a document to go to. à VIDA shows the document. 7.5 TIE For instructions about how to report errors, see chapter Report errors in TIE on page Reading technical journals in TIE NOTE Only applies for users with access to TIE. 1. Click on READ TECHNICAL JOURNALS. à TIE shows search result based on information from VIDA about function group and vehicle profile. 2. End the session by closing the TIE window. à The user is back in VIDA where he/she left the system Read technical journals for CSC (Customer Symptom Codes) 1. Select VEHICLE PROFILE or enter VIN number and add CSC. 2. Click on READ TECHNICAL JOURNALS. à The window for TIE opens. If there are technical journals that belong to added CSC, they are shown. 3. Close TIE by clicking Log Out. à TIE closes and VIDA is visible again. Copyright Volvo Car Corporation 302EN12 54

55 7.5.3 Report CSC (Customer Symptom Codes) error to TIE 1. Click REPORT TO TIE. à A new window opens. 2. Select the concern area Vehicle Report and a sub concern area and click CONTINUE. à A list of current CSC are displayed if there are more than one. If this is the case, select one. Only one CSC can be sent per report. 3. Fill in the form. 4. Send the report to TIE. 7.6 CSC (Customer Symptom Codes) For instructions about how to add CSC from the tree structure, see chapter Adding CSC (Customer Symptom Codes) on page To retrieve CSC with DMS 1. Enter the repair order number in the text field and select RETRIEVE FROM 'DMS'. à VIN is retrieved from DMS. 2. Select work order. 3. Click the CSC tab if several CSC are to be added. à Tree structure with CSC is displayed. 4. Click the heading in the tree structure to find the correct CSC. à More detailed information is displayed by clicking on a heading. 5. Mark one or more CSC that are to be added. à CSC can also be searched for using the search function in VIDA. 6. Click ADD LIST. à CSC are added under the WORK LIST tab. 7. Click the WORK LIST tab. à The added codes are displayed. New codes can also be added by using the search function in the WORK LIST tab. CSC can be removed by marking the check box and clicking DELETE. 8. Update DMS by clicking SEND LIST TO 'DMS'. à A new window opens. 9. Enter required information and click SEND LIST TO 'DMS'. NOTE The registration number must already be filled in under the VEHICLE PROFILE tab. à DMS verifies with a message in VIDA. 7.7 Parts For further procedural instructions about how to add parts from the Parts Catalogue, see chapter Adding parts on page 27. For instructions about how to import a work list, see chapter Importing a parts list or work list on page 33. Copyright Volvo Car Corporation 302EN12 55

56 7.7.1 Get the corresponding exchange parts number 1. Select vehicle profile. 2. Choose the SEARCH tab. Fig. 31 Perform the search The three asterisks (***) indicates that the search should include all articles. 2. Enter a production number here to find all notes that include this production number. 3. When a search is performed the result is shown here. Fig. 32 The search result 1. Function group 99 indicates that the article is in the cross index. 2. This is the spare part number (exchange number) that is connected to the production number In this field all production numbers that are connected to the spare part number are shown. It is recommended that an additional search is performed to find any additional information for the spare part. Copyright Volvo Car Corporation 302EN12 56

57 4. Fig. 33 Part number search result Search for the spare part number in the spare part catalogue, to see if this search yields any results, apart from the cross index. 2. In this example, the spare part number is also found in function group 642. By clicking the link under Vehicle profile, a document will open that contains more information about the steering gear. Fig. 34 Spare part number 1. The spare part number is not superseded and it can be ordered Search parts by means of VDN values This procedure explains how to search parts in the parts catalogue by means of VDN values. The example describes searching for the left rear glass in the luggage compartment for a V40 MY13 with R-design. Copyright Volvo Car Corporation 302EN12 57

58 NOTE All vehicle details information is given in English only. 1. Specify a vehicle under the VEHICLE PROFILE tab. Fig. 35 Vehicle profile 2. Click the VEHICLE DETAILS button in the upper left corner of VIDA. à The Vehicle Details window opens. 3. Make sure the Filter checkbox is ticked. Fig. 36 The filter checkbox 4. Go to PARTS under the INFORMATION tab and open Q-glass body under function group 844. Copyright Volvo Car Corporation 302EN12 58

59 5. When searching this particular part it is important to know whether the vehicle is equipped with a TV tuner or not. Find out by expanding the VARIANT ATTRIBUTES information in the Vehicle Details window. Then press [CTRL] + [F] and type TV to perform a search in the Vehicle Details window. à The search result shows that the vehicle is not equipped with a TV tuner. Fig. 37 Searching in the Vehicle Details window 6. In the list of parts on the right-hand side of the screen it is possible to see that the part we are looking for begins with TM or LR in the four character VDN codes. The two numbers after these letters determines a specific variant value. 7. Expand the VARIANT ATTRIBUTES information in the Vehicle Details window again and search for TM and then LR. à The search provides the VDN values TM04 and LR02. These two VDN values in combination with knowing that it is the left rear glass on an R-design vehicle, determines the right part number. Fig. 38 Searching a VDN value Copyright Volvo Car Corporation 302EN12 59

60 8. The part number ( ) is identified. Fig. 39 Part number identified 7.8 VIDA Menu Pricing Order a package with km service 1. Select the MECHANICAL tab. 2. Select 1 STANDARD PARTS SERVICE AND MAINTENANCE. 3. Select 17 SERVICE AND MAINTENANCE. 4. Select 173 MAINTENANCE SERVICE. à Available operations for 173 MAINTENANCE SERVICE are shown. 5. Read the operations from the bottom. Select the first correct one by clicking on the package. Select Click ADD PACKAGE TO LIST. à The operation is listed on the work list. 7. Choose Fixed Price by checking the Fixed Price check box, and choose with/ without VAT by clicking the appropriate radio button. Click FETCH FROM 'DMS' to update the information shown. 8. Select the WORK LIST tab. à The chosen operations and packages are listed. It is possible to print or send the list to the DMS Replace the front fender 1. Select the BODY tab. 2. Select A FRONT SECTION. 3. Select A2 FRONT SECTION REPLACE. à Available operation for A2 FRONT SECTION REPLACE is shown. 4. Select Front fender replace. If SHOW IMAGE is available at upper right corner it is possible to view illustration. Copyright Volvo Car Corporation 302EN12 60