P&G Salon Professional - LMS User Journeys

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Meghan Harrison
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1 MODIFICATION DATE CREATOR FILE NAME DESCRIPTION Fri Sep 6 0 jmwuser P&G LMS Use Cases v_7 simplified Information architecture for the Accord LMS system used for the P&G Salon Professional Capability and Capacity Programme. P&G LMS Use Cases v_7 simplified

2 Simplified - Returning CBD/Education Learner registers for a seminar that is free Page The diagram presented here describes a CBD/ Education Learner returning to the site, and registering for a free seminar.. Because the CBD/Education Learner is logged in, the system can tell that that content if free for that CBD/Education Learner, and therefore it has no need to add the content to a shopping cart, and merely enrols the CBD/Education CBD/Education Learner enters logged out home page login Learner on that seminar.. On clicking 'Okay' on the confirmation overlay, the CBD/Education Learner is taken to their logged in home page where they can see the free seminar seminars on which they have just enrolled and can start it when ready. Seminars filters for and finds free seminar enrol Seminars (confirmed purchase) okay My Courses

3 Simplified - Returning CBD/Education Learner registers for a seminar that is free (Alternative) Page 3 The diagram presented here describes a CBD/ Education Learner returning to the site, and registering for a free seminar.. Because the CBD/Education Learner is logged in, the system recognises that all capability content should be available to their role. Their role is automatically assigned as soon as their P&G address is validated, or CBD/Education Learner enters logged out home page login when their line manager assigns an appropriate learner role. They are therefore automatically enrolled for any capability seminars.. When they get to their My Courses My Courses page, all capability content will appear in their list of enrolled seminars. My Courses

4 Simplified - Returning CBD/Education Learner going to take a course Page 4 The diagram presented here describes a CBD/ Education Learner returning to the site, and completing a seminar that they have already registered for or started.. CBD/Education Learner on a CBD/Education Learner enters logged out home page login seminar title that appears in their 'My Progress' section, which shows either seminars which they have started but not finished, or are due to start.. Courses which the CBD/Education on seminar title Learner has been enrolled on will appear here no matter whether the CBD/Education Learner has enrolled for them themselves, or has been enrolled by a Capability Manager. Seminars Detail page 3. Return button is in the top right corner of every lesson, and always brings the CBD/Education Learner back to the seminar detail page, where they can see their progress through the seminar on next lesson including the lesson they have just completed. Interactive lesson - SCORM compliant 3 return

5 P&G ipad User enrolling on a seminar and completing lessons Page 5 The diagram to the right was created to illustrate a user journey through the elearning platform on an ipad / ios device. This diagram is based on the following: (logged out) Web platform Enterprise App store Seminar App Flash content cannot be displayed on the ipad, thus the seminar lessons which have not been converted for ios cannot be used on the ipad Creating & recreating lessons to the quality currently seen in the existing lessons and required by P&G in HTML5 is cost prohibitive as the use site as normal NO ipad Detected YES techniques are too new resulting in time consuming development Adobe has provided a method for the conversion of Flash to native ios application, but these converted applications are stand-alone and cannot be embedded within other applications. Creating a separate application for EACH seminar. user login (logged out) notification of App availability Apple require purchases of "subscription content" be completed through their App Store. Separate apps for each seminar is recommended for the following reasons: Reduced download times versus one app containing all seminars / lessons Reduced load time More dependable performance Release of new seminars / lessons does not require existing customers to download the application again Users only need download the content which they desire Application takes less space on their device This journey begins on the website using Safari (or any other web browser on the ipad). The basic experience of the catalog & dashboard is the same on the ipad as any other desktop with a few key exceptions.. ios notification from initial landing: "We've noticed you're using an ipad. user My Courses My Courses 3 User profile DB 5 5 user completes lessons seminar app lists ALL lessons Seminars for the ipad are downloaded from the app store. When you click to enrol on a seminar, you will be directed to the enterprise app store to download the appropriate app.". All lesson content is immediately free and fully available because the user is a P&G user and has automatically been given access by the system. user seminar name 5 user logs on to seminar app using LMS credentials 3. As a P&G user, the system has automatically enrolled them for all capability content. 4. When using an ipad, the links to view the lessons are disabled. The user will see a notification on the page, directing the user to a link to download the seminar in the Enterprise App store (via login). 5. Both the platform and the App will need to record on the platform database that that user has completed the lesson and make a call to the database to Seminar Detail Page user sees ios notification and on link to Enterprise App Store 4 user logs in to Enterprise App store Seminar download user downloads, installs and launches seminar check which lessons have been completed on load

6 P&G ipad User returning to complete lessons from an already started seminar Page 6 The diagram to the right was created to illustrate a user journey through the elearning platform on an ipad / ios device. This diagram is based on the following: Web platform Enterprise App store Seminar App Flash content cannot be displayed on the ipad, thus the seminar lessons which have not been converted for ios cannot be used on the ipad Creating & recreating lessons to the quality currently seen in the existing lessons and required by P&G in HTML5 is cost prohibitive as the user My Courses techniques are too new resulting in time consuming development Adobe has provided a method for the conversion of Flash to native ios application, but these converted applications are stand-alone and cannot be embedded within other applications. My Courses Creating a separate application for EACH seminar. Apple require purchases of "subscription content" be completed through their App Store. Separate apps for each seminar is recommended for the following reasons: Reduced download times versus one app containing all seminars / lessons user seminar name 6 Reduced load time More dependable performance Release of new seminars / lessons does not require existing customers to download the application again Seminar Detail Page user idevice home button idevice home screen Users only need download the content which they desire Application takes less space on their device This journey begins on the website using Safari (or any other web browser on the ipad). The basic experience of the catalog & dashboard is the same on the ipad as any other desktop with a few key exceptions.. When using an ipad, the links to view the lessons are disabled. The user user sees ios notification and on link to Enterprise App Store user logs in to Enterprise App store Seminar download user opens seminar app on idevice 3 will see a notification on the page, directing the user to a link to download the seminar in the Enterprise App store (via login). The Seminar detail page still shows (in an overlay on the lesson teasers) which lessons have been completed. 5 user logs on to seminar app using LMS credentials. When the user reaches the seminar download page, they will see that they have already installed that app, and will open it on their idevice. 3. User is most likely to enter the seminar at this point rather than going through the platform itself. 4. The seminar app will indicate which lessons have already been completed. 5. Both the platform and the App will need to record on the platform database User profile DB 5 5 seminar app lists ALL lessons 4 that that user has completed the lesson and make a call to the database to check which lessons have been completed on load. 6. User recognises that they have already downloaded this seminar and user completes lessons their home button to find the app icon and launch the seminar app.

7 Non-P&G ipad Users!General Overview Page 7 The diagram to the right was created to illustrate a user journey through the elearning platform on an ipad / ios device. This diagram is based on the following: (logged out) Web platform Enterprise App store Seminar App Flash content cannot be displayed on the ipad, thus the seminar lessons which have not been converted for ios cannot be used on the ipad Creating & recreating lessons to the quality currently seen in the existing lessons and required by P&G in HTML5 is cost prohibitive as the use site as normal NO ipad Detected techniques are too new resulting in time consuming development Adobe has provided a method for the conversion of Flash to native ios application, but these converted applications are stand-alone and cannot be embedded within other applications. Creating a separate application for EACH seminar. user login (logged out) notification of App availability Apple require purchases of "subscription content" be completed through their App Store. Separate apps for each seminar is recommended for the following reasons: Reduced download times versus one app containing all seminars / lessons Reduced load time More dependable performance Release of new seminars / lessons does not require existing customers to download the application again user Seminars Users only need download the content which they desire Application takes less space on their device The only, but major difference, between usage by P&G and non-p&g users is in the Seminars purchase of content. user enrol user completes purchase process My Courses user seminar name user logs in to Enterprise App store Seminar download user downloads, installs and launches seminar seminar app lists ALL lessons user completes lessons

Standard User registers and purchases a course Page 8 The diagram presented here describes a standard user going through registration, finding a course which suits their needs, and purchasing it.

8 Standard User registers and purchases a course Page 8 The diagram presented here describes a standard user going through registration, finding a course which suits their needs, and purchasing it.. Shopping cart consists of: a) List of cart contents, b) Related seminars suggested for additional purchase. System checks login status and skips the "login" step if user is already logged into the LMS platform 3. Error messages are added to the reloaded page 4. Depending on whether further payment is required or not, the button at the bottom of the page will either say 'Continue' or 'Finish'. filters for and finds seminar logged out home page register Seminars Registration Form seminars failed validation check submit 3 success continue Confirmation link auto-login Activation confirmation enrol Seminars (confirmed purchase) continue shopping user choice From page 7 STEP 4: Thank You Page checkout LMS Rebate DB rebate debit card debit Tax Rules DB Country / State Specific STEP : Cart Overview adds rebate code Submit Cart DB Remove Item Add Item user choice Yes logged in logged in? No Login / Register overlay 3 failed STEP 3: Purchase Confirmation success validation check STEP : further user user No payment Yes Billing Submit Payment finish continue required Options Gateway 4

9 Customer adding new staff members Page 9 The diagram presented here describes a customer adding a new staff member.. On My Learners, the customer can already see a list of all their current staff members.. The new team member is sent an welcoming them to the system and providing a link to log in to the site with their user name and temporary password. 3. User link in and is taken to logged out home page with an overlay where they enter their temporary password, followed by new password and confirmation of new password, and submit. Customer enters My learners manage your team profiles My learners - Manage team submit add a new staff member My learners - Add a new staff member failed 3 (logged out) - change password overlay save validation check success Confirmation user link in

10 Customer enroling staff on course Page 0 The diagram presented here describes a customer who manages a number of learners, enrolling a selected number of them on a selected set of courses.. User has already logged in with their admin level account.. s are sent to all the learners who have just been enrolled on courses, giving details of those courses and providing links to log on and see the new seminars on their home pages. 3. On the My Learners page, the user will be able to see a list of all their learners, and what courses each of them have been enrolled. logged in home page administration (logged in admin) enrolment LMS enrolment form Submit failed validation check success Confirmation My learners 3

11 Content upload Page The diagram presented here describes an admin user adding a new course to the system.. User has logged in as an admin user and gone to the catalog page under the administration navigation.. Whether the user has chosen to add a new course or edit an existing one, the form that appears is identical. The only difference is whether it is pre-populated or blank. Catalog user choice add new edit right- folder name right- course title yes no LMS - Add/ edit event Event DB confirmation delete user choice cancel update

12 Returning user purchasing a course Page The diagram presented here describes a user returning to the site, including the forgotten password system. It then refers to the earlier use case to illustrate that user purchasing a course.. User needs to know the answer to their security question in order to change their own password in this step.. If they tick the box to indicate they can't remember their security question, their password will be reset, and a randomly generated one will be sent to their address. They will need to be prompted to change this password on next login. logged out home page login yes forgotten password no forgotten password login - Forgotten password Go to page 3 yes security question known no submit ticks box and submit Confirmation

13 User purchasing a webinar and attending Page 3 The diagram presented here describes a user purchasing, and then attending a webinar.. Page 3, Standard user registers and purchases a course, describes the payment process in full. Once the process is complete, it returns the user to the logged in home page.. The attend button is only available 5 mins before the webinar is due to start. logged out home page seminar name Seminars detail page enrol See page 3 for purchase process attend Webinar lesson - Scorm compliant

14 Admin user generating a report Page 4 The diagram presented here describes an admin user generating a report, either a new one, or repeating one which has been previously defined.. Pre-defined reports are grouped at the bottom of the main reports page, with a generate report button beside them.. New reports are generated from the generate reports button at the top right of the page. logged in admin home reports Reports - Reports repeat report no yes generate report (new) generate report Reports - Generate report Submit no validation check yes Reports - Onpage report

15 P&G staff member registration Page 5 The diagram presented here describes a P&G staff member, with a P&G address, registering a new account on the system. Account is created as a P&G account at this stage, although just as with regular accounts, it is not activated until the activation link in the is clicked to confirm that the address provided is genuine.. Now that the account has been created, the P&G member has full access to all courses on the system. logged out home register now Register failed Submit validation check success Register - Confirmation overlay Confirmation link auto-login Activation confirmation continue

16 Admin user generating a rebate code Page 6 The diagram presented here describes a customer who manages a number of learners, enrolling a selected number of them on a selected set of courses.. User has already logged in with their admin level account.. Instead of selecting 'Learning event enrolment' from the Action drop down, the user selects 'Generate Rebate Codes'. 3. The resulting parameters panel contains options to specify certain criteria for the rebate code, such as value, activation date, expiry date, and number of seats available. 4. s are sent to all the learners who have just been selected to receive rebate codes, giving details of those courses and the appropriate codes, and providing links to log on and register for the seminars. logged in home page administration (logged in admin) enrolment 3 LMS enrolment form Submit failed validation check 4 LMS Rebate DB success Confirmation My learners

17 User purchasing a subscription package Page 7 The diagram presented here describes a user purchasing a subscription to a package of seminars.. Purchase process will need to be confirmed with P&G to clarify how the system will cope with storing of credit card details for recurring payments. logged in seminars package name Package overview buy Seminars (confirmed purchase) continue shopping user choice checkout See page 3 for purchase process

18 MDO changing the account type for multiple users Page 8 The diagram presented here describes an admin user changing the account type for several users at once.. Requires uploading a tsv file (details in wireframes) or entering user names directly. My Learners bulk role assignment My Learners - Bulk role assignment failed cancel user choice import Import validation check success My Learners - Bulk role confirmation go to My Learners My Learners - Bulk role confirmation

End User Manual. theicn.org/elearning-how-to

End User Manual. theicn.org/elearning-how-to End User Manual theicn.org/elearning-how-to Welcome to ICN s elearning Portal. This manual is an end user guide, explaining how you as a user can navigate the features and functions of the elearning platform.