BiblioCommons a better online catalog

Transcription

1 BiblioCommons a better online catalog Our aim is to effectively deliver a rich discovery experience that connects our users with the resources that are of greatest value to them.

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3 Discovery Overlay Selection Process Usability Study User Feedback Website User Analysis Benchmarking

4 Usability Study: Search Algorithm Finding 1. Results did not return the desired Format or Language 2. Searching was not userfocused 3. Searching required users to know library terminology Recommendations Improve relevance for results and avoid cluttering the screen with unrelated results Improve overall aggregation of search results System should speak the user language by using words & phrases familiar to them

5 Web User Study: Top Uses 14% = Everything Else Materials & Account = 86% 51,394,089 pageviews during 2014

6 Public User Feedback Dissatisfaction with Search Issues with Account Functionality & Sign-on Users Wanted: Improved Browsing Tracking of Reading History & Interests Personalization for Logged-in Users Ability to Share Reading Experience

7 Are users finding what they are looking for? Please make it so I can find brand new items in the sfpl.org catalog. I order tons of DVDs online from SFPL. It would be nice if the website had a drop down menu just for DVD searches. I have problems navigating the site. just consider Google or Amazon for ease of use. I find myself using Amazon.com and then transferring information to the library website. And the search engine on the library website is so literal!!!! Argh!!!!!!!!

8 Benchmarking Philadelphia Washington DC Amazon Current catalog BiblioCommons

9 BiblioCommons Origins BiblioCommons did not begin as a software company, but as a nonprofit youth literacy initiative Serves Only Public Libraries Social context is fundamental to user discovery and engagement with collections

10 BC Early Adopters SUCCESS BiblioCommons Registration Totals Seattle Public Library Santa Clara County Library , Library Card Holders BiblioCommons Registrations

11 Moving forward Authorized in FY12 Library Budget Joining the more than 4,673,000 Users Worldwide One year since the big site change and it continues to be a delight to use. This has changed my library experience, my personal reading and watching habits completely Cleveland Public Library Patron

12 Implementation Timeline Library Commission Presentation Soft Launch to the Public Hard Launch to the Public January 15 Mid-February Mid-March

13 Improved Search

14 Award Winners New BiblioCommons Lists of Awards Currently links to Wikipedia Award lists

15 New Titles

16 Easy Log-in

17 Integration of econtent in Your Account

18 Community Interaction

19 One Click Hold

20 Reading Recommendation Tools

21 Reading Recommendation Tools

22 List Creation and Sharing

23 Mobile Apps Apple Android 3 Languages

24 I love, love this site! It is what has brought me back to the library after decades of Barnes & Noble. Thank you! New York Public Library Patron I didn't like it at first but now I love it. Makes things a lot easier. Hi folks! I was originally suspicious about your new catalogue but I now would like to congratulate you on an excellent site. Yay! I'm so happy to have a source for reviews, ratings, recommendations, etc. through my public library, rather than relying on Amazon. This is such a great new benefit of the public library system! Santa Clara County Library Patron

25 PROPOSED REVISIONS: PRIVACY POLICY

26 CURRENT POLICY Adopted in 2004 Affirms the Library s commitment to safeguarding patron s privacy in accessing library services Holds Library to a high level of accountability

27 PURPOSE OF PROPOSED REVISIONS Reflect public service enhancements via Discovery Layer Interface for Online Catalog Incorporate social media elements of patron s ability to create content and engage with a broader community of library users

28 WHAT ARE THE CHANGES? BiblioCommons allows parents of children ages 12 and under, to review and edit personal information collected from their children on this service and/or to delete their child s BiblioCommons account. Some features may request users to enter additional information such as educational level.

29 WHY ARE THE CHANGES IMPORTANT? Compliant with Children s Online Privacy Protection Act (COPPA, 1998) Covers disclosure of personal information from and about children on the Internet. Child means an individual under the age of 13. Making personal information collected by an operator from a child publicly available in identifiable form by any means, including but not limited to a public posting through the Internet.

30 OPTIONS FOR PATRONS Use full suite of BiblioCommons enhanced features Use Discovery Layer Interface for search (without creating a BiblioCommons account) Continue to use existing Online Public Access Catalog (OPAC)