CONV:01. Conversion. en-gb. User manual. Issue 5. Scania CV AB 2014, Sweden

Transcription

1 CONV:01 Issue 5 en-gb Conversion User manual Scania CV AB 2014, Sweden

2 General... 3 Advantages of Conversion... 3 Conditions... 4 Recommendations... 4 Order access to Conversion... 4 Finding Conversion... 4 Documentation... 4 Getting Started Wizard... 5 Homepage... 6 Select products... 7 View product information... 8 Order information... 9 Factory-adapted modification Modify a product Modify an industrial and marine engine Search for order Changes to parts Approve an order Delete an order Software update Dealer list Report of available software updates Upload SOPS file Roles and access FAQ Error messages Scania CV AB 2014

3 General General Conversion enables you to check whether conversion is possible for a specific truck (P, G, R or T series), bus (K, N or F series) or industrial and marine engine (E2011). The configuration file (SOPS file) of the vehicle or the industrial and marine engine can be retrieved from the vehicle or engine using SDP3. SOPS means Scania On-board Product Specification. The SOPS file is stored in 2 control units: the coordinator (COO) and the instrument cluster (ICL). The SOPS file is sent via Conversion to Scania in Södertälje together with information about which conversions are required. This query is analysed by Scania and the response is made and presented in Conversion. If the conversion is possible Conversion supplies an updated SOPS file and a list of the parts required to carry out the conversion. Advantages of Conversion A much shorter lead time for a SOPS conversion compared with manual processing by Global Technical Support. No risk to quality since the SOPS file is processed by Scania's central system and reviewed against Scania's rules. When Scania sells a trade-in vehicle or engine to a customer, the vehicle or engine can be adapted to its new market or application requirements in a methodical manner. The workshop can offer the customer a conversion more rapidly. You quickly get an overview of all software that has been modified over time. The conversions available via Conversion are found in Parts Bulletin on SAIL, sail.scania.com under Services > Vehicle Accessories & Branding Products > Vehicle Accessories. In Conversion you can also see available software updates and the history of software updates and conversions carried out for a specific vehicle or an industrial and marine engine. From time to time you will have to check and correct the SOPS file against the Scania SOPS structure, a so-called SOPS file check. Scania will use TIs or campaigns to inform about the need to perform a SOPS file check via Conversion. Scania CV AB (39)

4 General Conditions The following is required in order to use Conversion: A SAIL account. A SAIL account is ordered via your local SAIL coordinator. The right access level; see the chapter Roles and access for more information. Internet connection Internet Explorer version 10 or later. Order the converted SOPS file using Conversion. Note: The downloading of the SOPS file to the vehicle is performed through Conversion in SDP3. Information about the conditions which apply for SDP3 can be found in the documents at TIL/Scania Diagnos and Programmer. Order access to Conversion Everyone granted access to use Conversion is allocated one or more roles. The roles are described in the chapter Roles and access later in this document. Access to Conversion is ordered via your local SAIL coordinator. You can contact your local SAIL coordinator via the link Find a SAIL helpdesk in your country on the SAIL login page. Finding Conversion 1. Log in to SAIL, 2. Click the Conversion link in the list under Applications. (Only available to users with the right access level.) Recommendations Firewall Scania strongly recommends that standard firewalls are used to protect computers and internal networks. Your IT supplier can help you with this. Wireless network Documentation The documentation is also found under Applications: 1. Click Technical Information Library. 2. Select the required language and Conversion from the drop-down list. 3. Select Search to display all documents and links relating to Conversion. For help with a wireless network, contact the distributor's helpdesk, which will in turn contact Datacom and Services at Scania IT in Södertälje. They are responsible for wireless network products at Scania. For more information or advice, contact Application Service Desk (ASD). 4 (39) Scania CV AB 2014

5 Getting Started Wizard Getting Started Wizard Login This wizard describes the most basic functions in Conversion. Read through the instructions in the wizard for a quick overview of how Conversion works. Start Conversion as follows: 1. Select the required language from the list. If possible, Conversion will automatically use the language settings that are specified in Internet Explorer. Otherwise, Conversion will be displayed with English as the selected language. The language can also be changed after login. 2. Enter your User name for SAIL 3. Enter your Password for SAIL 4. Click Log in. Scania CV AB (39)

6 Getting Started Wizard Homepage The illustration shows an overview of the different fields and functions on the homepage. 1. Click New features to see a list of the latest changes in Conversion. 2. Click FAQ to view answers to the most frequently asked questions about Conversion. 3. Click Help to display the user manual. 4. Language selection. 5. Irrespective of where you are in the portal, you can move your pointer over your user name to open a menu containing the following options, Permissions, Conversions and Log out. 6. Click Permissions to view what access you have on the portal. See Roles and access for more information on access. 7. Click Conversions to view which conversions you are authorised to carry out on the portal. Please note, not all conversions are possible for all products; they are dependent on the specific product you are working with at the time. 8. Click Log out to exit Conversion 9. Click Products to start working with one or more products. 10. Click Search for order to view your orders. 11. Click Home to return to the homepage. 12. Information on closing times for Conversion. 13. Information about, for example, operation. 6 (39) Scania CV AB 2014

7 Getting Started Wizard Select products Click Products on the homepage to start working with one or more unique products. Select the type of product you want to work with from the drop-down list. Enter the serial number of the product and click Add. You must select the right combination of product type and serial number for your search to find hits. You can add several products. The products you add will be listed in order on the left. Here, you can see whether a product has a conversion or software order in progress as well as the status of the order. Only one conversion at a time can be carried out per product. It is not until the conversion depicted on the screen has been downloaded to the product in question with SDP3 that the next conversion can be started for this product. Scania CV AB (39)

8 Getting Started Wizard View product information When you click a product in the list on the left, the following information about the product is shown: 1. delivery date 2. chassis type 3. engine serial number 4. version and date of the latest factory version of the SOPS file. If the information about the SOPS file is shown in bold, red print, then the SOPS file Scania has stored in its systems is over 7 days old. If a local conversion has been carried out since the SOPS file was last uploaded to Scania, a new upload is required. If no new local conversion has been carried out, the SOPS file stored with Scania can be used. For more information, see section Upload SOPS file. On the right, you will find the menu options Order information, Available modifications and Upload SOPS file. Click these options for more information about the product you selected in the window on the left. 8 (39) Scania CV AB 2014

9 Order information Order information To see what conversions and software updates have been carried out on a product click Order information. There, you can see a list of the orders placed for the selected product and the status of the orders. Status may for example be Ready for downloading, Completed, Deleted, Not possible (together with an error code). For more detailed information about an order, click the order number. The content of the order is shown to the right of the product. An order may contain information about a SOPS conversion. But, an order can also provide information about software updates that have been included or will be included when the order has been or is being carried out with SDP3. Scania CV AB (39)

10 Order information Scania Communicator 200 control unit Scania can remotely update the Scania Communicator 200 control unit over the mobile GSM network. The symbol after the order number shows that the software update happens automatically between C200 and Scania. Therefore, you do not need to go to a workshop to connect the vehicle to SDP3. Note: Applies only to the Scania Communicator 200 control unit. 10 (39) Scania CV AB 2014

11 Factory-adapted modification Factory-adapted modification Conversion can display 3 different types of available modifications: Factory-adapted modification Often requires a physical modification which must be carried out by an authorised Scania workshop. Described in this section. Software update Updating the software directly via the Internet. Described in the next section. SOPS file check Automatic checking of the SOPS file against Scania's set of rules. If necessary, an automatic addition of missing information in the SOPS file is subsequently performed. When you click Available modifications, there is a SOPS file check and a compatibility check between the selected product and all available conversions/software updates. Note that the modifications listed are a comprehensive list. For SOPS conversions, the comprehensive list is based on what matches the SOPS file in question following a number of general basic conditions in Scania s product structure. However, there are sometimes dependences in Scania's structures that are hard to predict. These dependencies only come to light during a thorough check of the SOPS files against Scania's product structure. A thorough check takes a long time. For this reason, a general, comprehensive list is initially shown. Scania CV AB (39)

12 Factory-adapted modification Modify a product When you click Available modifications (1), a comprehensive list of SOPS conversions/structure checks and software updates is created. It normally takes longer to create the list of SOPS conversions than the list of software updates and SOPS file checks. Select the conversion (2) you want to carry out. Conversions that are not free of charge are flagged by an icon in the list (3). Once you have selected the conversion you want to carry out, click Next (4). Scania CV AB (39)

13 Factory-adapted modification If you are a user who is registered to several dealers, you must select which one you want to perform the selected conversion. You may only select a dealer with a correct customer name registered at SIS.scania.com. It is important that the correct selection is made since an invoice will be issued to the dealer's distributor, if applicable. Scania CV AB (39)

14 Factory-adapted modification Select the new configuration and click Next. Note that the new configuration is predefined for some conversions. Note: Always read any additional information that is displayed for the selected modification. See illustration. You must confirm that the details match the choices you made earlier. If they do, click Finish to carry out the conversion. When you have confirmed that the details are correct Scania starts a feasibility check. This can take up to 20 minutes. All checking and any correction of the vehicle/engine SOPS file is based on Scania's current set of rules. A progress bar indicates how far the feasibility check has gone. 14 (39) Scania CV AB 2014

15 Factory-adapted modification The progress bar is also visible in the illustrated product list if you choose to work with another product while the feasibility check is running for the preceding product. You can have several conversions of different products active at the same time. However, only one conversion can be active per product. If you try to start a conversion for a product which already has an active order, an error message is shown (see illustration). Scania CV AB (39)

16 Factory-adapted modification Modify an industrial and marine engine If you want to change the power of an industrial and marine engine, you can find the correct configuration for your engine type in the Data Handbook. The Data Handbook is available via SAIL and the Technical Information Library (TIL). Select Data Handbook and English as the language, then click Search. Note: You are responsible for ensuring that the power of the new configuration is adjusted to the other hardware of industrial and marine engine. Note: You are also responsible for selecting the country to which the engine will be sent, so that the correct plates are manufactured. 16 (39) Scania CV AB 2014

17 Factory-adapted modification Search for order Click Search for order to see the orders that you created along with their status. You can further filter orders by deselecting the predefined filters found on the left. Deselect My orders on the left for a list of all orders with your dealer, regardless of which user created the order. Scania CV AB (39)

18 Factory-adapted modification In Conversion, users may have different access rights (see section Roles and access). If you are registered as a distributor, you can see all orders that have been created by the dealers within the distributor s network. Status in Conversion A conversion can have one of the following statuses: Ready for approval: an authorised person can approve the conversion order. Ready for downloading: the order is approved and can be downloaded via SDP3. Completed: The SOPS file has completed a successful download via SDP3 and the invoicing data has been sent on for further processing by the invoicing system. Deleted: the order has been deleted. Error: the requested conversion cannot be carried out on the product based on the feasibility check. For more information on what access levels are required for e.g. approval, contact your SAIL coordinator. See section Roles and access. 18 (39) Scania CV AB 2014

19 Factory-adapted modification Changes to parts Click an order number for detailed information about the order. Click Changes to parts. A new window opens with a list of information about any hardware that will be affected by the SOPS conversion. Scania CV AB (39)

20 Factory-adapted modification The current configuration is shown on the left and the new configuration is shown on the right. The parts list can be used as the basis for ordering the necessary hardware before the conversion is carried out at the workshop. 20 (39) Scania CV AB 2014

21 Factory-adapted modification Approve an order Click the order for order information and approval. If the check box for approval and the Approve button ("1" in the illustration) are inactive, then you do not have the right access level to approve the order. Contact your SAIL coordinator. Delete an order Until the SOPS file is downloaded to the product, the order can be deleted. Click Delete ("2" in the illustration) and then click OK in the dialogue box which appears. Note: Only one approved conversion order for the same product can be downloaded at a time. Wait to place a new conversion order until the approved order has been downloaded. Scania CV AB (39)

22 Software update Software update Conversion also matches software updates to vehicles or engines. Software updates are also shown under Available modifications. Free-of-charge and campaign software updates are carried out directly via SDP3 and do not require an order in Conversion. These updates are only included for information. If you move the mouse pointer over the icon i for information (see illustration), the program indicates that this is software downloaded via SDP3. 22 (39) Scania CV AB 2014

23 Software update Click the link for a brief description of the software update, information on which control unit (ECU) is affected and what values will be changed. Software updates of the type purchased are ordered through Conversion and are carried out using SDP3 the same way as for a SOPS conversion. Select the desired purchased software update and then click Next. Then continue until the order has the status Ready for downloading. When the product is connected to SDP3, the software updates that match the actual specification of the product are displayed. The list in Conversion and the list in SDP3 may therefore differ. The list in Conversion is a comprehensive list and is meant to give an approximate overview in order to facilitate planning for the next workshop visit. For software updates the comprehensive list is based on the information Scania has regarding the nature of the control units for the product in question. When the product then arrives at the workshop, a consistency check is performed between the control units of the vehicle or engine and the content of the SOPS file. This check may update the SOPS file with new values for the control units, which in turn affects which software is compatible. Once the consistency check is complete, the SOPS file is sent to Scania. The SOPS file may then contain new values. Because of this, the results of software matching at the workshop using SDP3 may differ from the results in Conversion. If there are no software updates that match the product, the above information text is displayed. Note: The software updates presented in Conversion are based on information about the vehicle or industrial and marine engine which Scania holds in its systems. Scania CV AB (39)

24 Dealer list Dealer list To see the number of products of a specific dealer, click the Dealer list tab. It is also possible to create a matching software list which displays the number of available software updates for the products of a specific dealer. Create a matching software list Note: Make sure the correct address has been entered. Conversion cannot verify that the correct address has been entered. 5. Click Create list. A field displays where the generated list is sent to when it is ready. Conversion also sends a confirmation e- mail to the address you entered. Conversion begins to match all of the dealer's products (chassis serial number) with the available software updates for each product. The result is compiled in an Excel file that is sent to the entered address once matching is complete. Note: Depending on the number of products that the dealer has it can take up to 48 hours before matching is complete. 1. Click the Dealer list tab. 2. Select a dealer from the list. The list is created with information from SIS.scania.com. Data has to be exported from the Dealer Management System to Scania Systems according to the applicable file specification. 3. After selecting a dealer, the number of products for that dealer is displayed. 4. Enter the address to which the matching software list should be sent. 24 (39) Scania CV AB 2014

25 Report of available software updates Report of available software updates When Conversion has created a matching software list, it is sent via to the address entered previously. The list is created as a report which can be viewed in Excel. The headings of the report are explained in brief below. 1. Chassis serial number The identity number of the product. The identity number consists of the 7 last numerals of the VIN code 2. Product type Truck, bus or industrial and marine engine 3. Registration number The registration number of the product 4. Customer name If this information is registered in DMS 5. Customer phone No. 6. Update title Name of the software update. 7. Description Description of the software update 8. Update type There are two different types of software updates Free software update or Campaign. Campaign updates can be ordered from Scania 9. Campaign number The campaign number is used by the workshop when downloading the campaign software 10. Update ID Enter this number as a reference when contacting Scania for specific questions regarding the software update. Scania CV AB (39)

26 Upload SOPS file Upload SOPS file Scania's database of factory-adapted conversions is not always updated with the latest data. Scania therefore recommends that you upload the SOPS file from the product to the factory if the SOPS file is more than 7 days old. This eliminates the risk of any differences between the SOPS file in the product and the SOPS file in Scania's system. There are two ways to upload the SOPS file to the Scania server: A. Via Conversion Web Connect the VCI between the vehicle and computer. Start SDP3 and select "File/Save SOPS file" to save the SOPS file locally on the computer. The saved SOPS file can then be uploaded via Conversion Web to the Scania server by entering serial number and product type and selecting "Upload SOPS file". B. Via SDP3 Connect the VCI between the vehicle and computer. Start SDP3 (online to the Internet). Launch the task "Check and adjust" to send the SOPS file to Scania. Scania CV AB (39)

27 Roles and access Roles and access All users of Conversion need the following 2 roles: Vera_users The role Vera_users means that you have been added to the Vera User Group in SAIL AD. Vera User Group in SAIL AD is a list of authorised users and is kept at Scania in Södertälje. Conversion_xxxxx Conversion_xxxxx means that a user belongs to a certain dealer or distributor. Replace xxxxx with the user's distributor or dealer number. A user with the role Conversion_xxxxx, where xxxxx is a distributor number, can see ongoing or completed conversion or software orders for all dealers that belong to the distributor. If the user also has access to approve orders (see section Roles with specific access), the user can do this for all dealers that belong to the distributor. A user with the role Conversion_xxxxx, where xxxxx is a distributor number, can see ongoing or completed conversion or software orders for that specific distributor. If the user also has access right to approve orders (see section Roles with specific access), the user can do this for the specific dealer. The person ordering a conversion must have Conversion_xxxxx at dealer level, this is required in order for the invoice to go to the right place. The person approving the conversion can however be found at distributor level in order to manage approval for several dealers. Scania CV AB (39)

28 Roles and access Users with several Conversion_xxxxx roles It is possible to work with conversions for one or more dealers/distributors in Conversion. You can have one or more Conversion_xxxxx roles. If you have several Conversion_xxxxx roles, you can view information and carry out conversions for all the dealers/distributors that you are registered to. Under Permissions, you can view information on Available distributors and dealers. In the illustration above, a user is registered to one dealer. The illustration shows a user who is registered to several dealers. This is where you find information about the name and customer number of the distributor and dealer held by Scania. In the example above, one of the dealers is displayed with its name and the other dealer is not. The reason for this is that the customer details are not up-to-date at Scania. Scania CV AB (39)

29 Roles and access The customer name is retrieved from Sis.scania.com (Scania International Service). When you are registered to several dealers and you want to order a conversion, the name is very important. It is only possible to order a conversion for a selected distributor/dealer when the name is registered at SIS.scania.com. Scania CV AB (39)

30 Roles and access Here you can view the information in SIS for dealer It is important to have the correct Company name. 30 (39) Scania CV AB 2014

31 Roles and access Roles with specific access Conversion_Parts_Specialist The role Conversion_Parts_Specialist is required to delete and approve orders. The role is equivalent to the parts manager at a workshop. Conversion_EnginesEmission_Rebuilder The role Conversion_EnginesEmission_Rebuilder is required to be able to place orders for power-changing conversions for industrial and marine engines. This role is also used to give you the right to order a new SOPS file (only applies to generator sets). Conversion_DESC_Rebuilder The role Conversion_DESC_Rebuilder role is required to approve market adaptations. For more information about legal aspects in respect of market adaptations, see TMI For more information about carrying out a market adaptation, see Scania Multi section In order to obtain the Conversion_DESC_Rebuilder role, please contact your local SAIL coordinator. The Sail coordinator needs to submit an "AA order" to Scania CV. Scania CV contacts the service market manager of the relevant distributor for approval of the order. A table with the different actions required for everyday tasks in Conversion is found below. Use the table as an aid when allocating roles. The proposed list of needs, roles and access is primarily intended for a medium-sized distributor, but can also be used where appropriate for a dealer workshop. Scania recommends that markets with more than 5 dealers appoint a person responsible for Conversion to support Conversion use at distributors, as well as at dealer workshops and contract workshops. Scania CV AB (39)

32 Roles and access CONVERSION User role and application required to perform the work Distributor and dealer. VERA_users Conversion_ Parts_ Specialist Conversion_xxxxx Conversion_Engines_ Emission_Rebuilder Conversion_DESC _Rebuilder Role of responsibility or application LOGIN Arrange user name and password for SAIL since Conversion is reached via TIL on the SAIL portal IT manager/ SAIL coordinator CONVERSION Start the conversion request (truck/bus). The information is transferred from a computer to Conversion X X Conversion Start the conversion request (engine). The information is transferred from a computer to Conversion X X X Conversion Scania CV AB (39)

33 Roles and access CONVERSION User role and application required to perform the work Distributor and dealer. Dealer_Update _Info_Users VERA_ users Conversion_ Parts_ Specialist Conversion_ xxxxx Conversion_Engines_ Emission_Rebuilder Conversion_ DESC_Rebui lder Application Approve conversion order (truck/bus). The SOPS file with conversion is now available for download X X X Conversion Approve conversion order (engine). The SOPS file with conversion is now available for download X X X Conversion Approve conversion order (market adaptation). See TMI and Scania Multi section Market adaptations. The SOPS file with conversion is now available for download X X X Conversion Retrieve and download the ordered SOPS file to the vehicle X X SDP3 = < 2.19 Order matching software lists for a dealer, refer to Create a matching software list X X X Conversion 33 (39) Scania CV AB 2014

34 Roles and access CONVERSION User role and application required to perform the work Distributor and dealer Service_Market_Cert_manager + certificate AfterSalesScaniaUpdateServiceConsumers Application Retrieve and download the ordered SOPS file to the vehicle X X SDP3 = > 2.20* * For information on services in SDP3, see the certificate of SDP3 services on TIL. 34 (39) Scania CV AB 2014

35 FAQ FAQ Question Is Conversion available 24 hours a day? What does Conversion do? Which conversions can be carried out in Conversion? Where can I get support? Why does the same SOPS file have different version numbers in the product and at Scania? Do I have to upload the SOPS file from the product to Scania before conversion/ modification? How do I check the SOPS file version number in the product? How long does it take before the order and the modified SOPS file are ready to download into the vehicle or engine? Answer There is information about the portal opening times on the Conversion homepage. There may also be information affecting opening times shown under the heading User message on the homepage. Conversion is used to create a new SOPS file. The new SOPS file is based on a request for a conversion or SOPS file made in Conversion. Not all conversions are possible for all vehicles. A first filtering of available conversions is carried out. The results of the filtering will not be 100% correct. They must later be verified in a feasibility check. Contact your distributor for support. The SOPS file in the product always starts with version 0, while the first version stored at Scania is given version number 1. Version 0 in the product and version 1 that e.g. is shown in Conversion are the same SOPS file. If the SOPS version in the product is 2 versions or higher than the information shown in Conversion, you must upload the SOPS file from the product to the factory to carry out a conversion/modification. Check in SDP3 under Checks and adjustments > Product information > SOPS, version history. It normally takes about 20 minutes before both the order and the SOPS file are ready for approval. Following approval the SOPS file can be downloaded at any time. The workshop tool SDP3 is used for downloading. Scania CV AB (39)

36 FAQ Question When does invoicing take place? Who can approve downloading? Can I cancel an order? How many conversions can I make per conversion order? Is a certificate needed to use Conversion? Can spare parts for the conversion be ordered via Conversion? Are lists of changes to parts created for each conversion order? Why do I get an error message that the conversion is not feasible, even though I could select the conversion from the list? What is SIS.Scania.com Answer Invoicing is activated after successful download of the SOPS file to the vehicle or engine. See section Roles and access for detailed information about the roles and access of the different roles. An order can be cancelled or deleted if the SOPS file has not yet been downloaded using SDP3 and invoicing started. Only one conversion can be made at a time. If several conversions need to be carried out at the same time, contact your distributor. No, however a certificate is needed to download the SOPS file via SDP3. No, the parts that may be needed must be ordered using normal procedures. Yes, even though the lists may be empty. Power conversion for industrial and marine engines is an exception to this. This type of conversion will never produce lists of changes to parts. Something on the vehicle or engine means that this conversion is not possible. The first rough filtering made the assessment that the vehicle could undergo conversion, but at a detailed level it was discovered that this was not the case. SIS is a customer database where Scania customers can administer their own customer details. Conversion uses the information from SIS for e.g. the Dealer list and as information when the user is registered to several dealers. Contact the SIS coordinator to update SIS.Scania.com 36 (39) Scania CV AB 2014

37 FAQ Question Why can I see software in Conversion? Is there any training for Conversion? What happens after I click Finish in the program? Answer What is created if conversion is possible? New SOPS file. Part change lists Which conversions are available for truck, buss or industrial and marine engine? Where do I find information about the correct configuration for the engine type (industrial and marine engine) I am converting? In Conversion under the available modifications heading you can search for software updates which match the control units of a vehicle or engine. The search results are displayed in a preliminary list. Note that it is only when the vehicle or industrial and marine engine is connected to SDP3 (from version 2.11 onwards) that software updates matching the vehicle/engine specification are displayed. Yes, training for Conversion is available in the Scania Training Information Library. Retrieves specification from chassis database. Feasibility check is performed. Generates a conversion order. The conversions available via Conversion are found in Parts Bulletin on SAIL, under Parts > Products > Accessories > Latest Bulletins > SOPS Conversions Latest. You can also see available software updates and the history of software updates and conversions carried out for a specific vehicle or an industrial and marine engine. Information is found in the Data Handbook under Technical Information Library (TIL) on SAIL. Scania CV AB (39)

38 Error messages Error messages Error code Description What to do 2050 A part change list could not be created 2102 The chassis or industrial and marine engine already has a conversion in progress. Contact your distributor. Contact your distributor. The order in progress must be deleted before a new order can be created Temporary fault. Please try again. If the problem persists, please contact your distributor System error regarding previous SOPS version. Contact your local ASD support System error. Contact your local ASD support System error. Contact your local ASD support System error. Contact your local ASD support System error. Contact your local ASD support The SOPS file has no support for conversion. Due to technical limitations, the SOPS file has no support for conversion This is a special-purpose vehicle. Contact your distributor The current software is not compatible with the required conversion. The chassis or industrial and marine engine does not meet the requirements for conversions in Conversion. Contact your distributor System error feasibility check. The chassis or industrial and marine engine does not pass the feasibility check. Contact your distributor System error feasibility check. The chassis or industrial and marine engine does not pass the feasibility check. Contact your distributor System error feasibility check. The chassis or industrial and marine engine does not pass the feasibility check. Contact your distributor. - SAIL login (error related to SAIL/ password). - Mixture of SDP3 errors (download, installation, communication with vehicle or industrial and marine engine). - Customer Support can unlock a user; it is important that the user indicates it is Conversion Portwise. Contact the SAIL helpdesk via sail@scania.com Contact your distributor. Contact your local ASD support. 38 (39) Scania CV AB 2014

39 Error messages Error code Description What to do - An order in Conversion gets stuck in one of steps The dealer list function does not work or no matches are performed against the dealer list. Contact your local ASD support. Make sure that the requirements for sis.scania.com and for exporting from the dealer management system are met in accordance with this manual. If the problem persists, contact your local ASD support. Scania CV AB (39)