electric drive vehicle homepage dealer process 2013

Transcription

1 electric drive vehicle homepage dealer process 2013 v.05/09/2013

2 Tools and systems General description: > The term is used as a generic term for the website used to connect the EV (e.g. smart fortwo electric drive 3rd Generation) with the user outside the car (remote). This homepage is optimized for mobile devices such smartphones or tablets. > The includes many EV typical services which the customers can use, such as range management, charging status, charging management, preconditioning. This will aid in overcoming the user s range or charging anxiety, making electric driving more fun!

3 Background Information > What is a Vehicle Verification Code? A Vehicle Verification Code or VVC is a personal customer code which is needed to use the personalized electric vehicle services for the vehicle homepage. > What is a VIP-Tool? The VIP-Tool is the application to support the handover process of the Vehicle Verification Code (VVC). The VIP-Tool is administered by the responsible persons in the dealer to create VVCs and the related customer information documents. The designated person at the dealership is responsible to access the VIP tool to enter the VIN number and then printout/hand-over info to the customer. > How Can You Access the VIP-Tool? MBUSA IT will be given "admin" level in the tool to create new users. MBUSA IT will then grant access to the Brand Managers at the smart centers and the application will show as one of their available applications when they log into the aftersales portal (SAI Portal). The process suggested is that the dealer's Netstar Administration will send a request to the Netstar Helpdesk to get access to the VIP-Tool. VVC = Vehicle Verification Code

4 Verification Code and ID Provisioning-Tool (VIP-Tool) NetStar Access Login Via NetStar: 1. Click the Sales or Service tab 2. Click the VIP Tool link 3. The VIP Tool will open in a new window 4. Enter your MBUSA IT provided username and password for the VIP Tool. *Please note: This username and password are not your NetStar ID

5 Verification Code and ID Provisioning-Tool (VIP-Tool) Tools and Systems General description: The VIP-Tool is an application which is programmed especially to support the handover process of the VVC code. This tool will: - allow the dealer to generate the VVC code and detailed information on how to use it for their customers - start the 3-year trial period in which the customer can use the for free (moment of first VVC creation) - Display the remaining trial time of free Vehicle Homepage usage for the customer The VIP-Tool is administered by the responsible persons in the Dealer. This will be the smart Brand Manager MBUSA: Please note this VVC is just an example. Each vehicle will have a unique VVC. VVC = Vehicle Verification Code

6 Verification Code and ID Provisioning-Tool (VIP-Tool) Tools and Systems How to retrieve a VVC code: The VIP-Tool is separated into 3 steps: 1. Enter the customer s VIN and Click OK 2. Click Generate new master VVC MBUSA: Please note this VVC is just an example. Each vehicle will have a unique VVC. 3. Be sure to provide VVC code and print-out instructions for the customer *Sample print-out provided with this document VVC = Vehicle Verification Code

7 Registration Customer Registration How to register the customer for an account on the vehicle homepage: 1. Setup personal account/ access You have to setup a personal account at to access the. You will need a valid address from the customer. You will also need to setup a user name and password for the customer to create the own account.

8 Registration Customer Registration How to register the customer for an account on the vehicle homepage: 1. Set up personal account/ access Enter your information and click Register

9 Registration Customer Registration How to register the customer for an account on the vehicle homepage: 2. Complete registration via confirmation An will be sent to the customer s inbox. Please work with the customer on opening the link and assigning a personal password. Confirm the customer s password by entering twice and click Set password. It is best to do this on a mobile or tablet device. If done on a desktop, please use Chrome.

10 Registration Customer Registration How to register the customer for an account on the vehicle homepage: 2. Complete registration via confirmation When the password is successfully set-up, continue to the vehicle homepage.

11 Registration Customer Registration How to register the customer for an account on the vehicle homepage: 3. Register and assign vehicle. After registering, the customer will have access to their personal. Now that you have access to the Vehicle Homepage, you must assign your electric drive to your account. Step 1: Login Step 2: Share/ read terms of use, check Read and press Accept Step 3: Select USA for Country Step 4: Enter Vehicle Identification Number (VIN) VIN and personal Vehicle Verification Code (VVC) Reminder: It is best to do this on a mobile or tablet device. If done on a desktop, please use Chrome.

12 Verification Code and ID Provisioning-Tool (VIP-Tool) Support For support with access to the VIP tool, contact the MBUSA IT Help Desk NETSTAR ( ) If a customer needs support for their vehicle homepage account, contact the Customer Assistance Center (CAC) 1 (800)-smart-USA

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