Quick Installation Manual

Transcription

1 Quick Installation Manual Please Note: Full Technical guide is located on the DVD if this is your first time installing a Hartmann Controls Access Control System. It is strongly recommended you review that manual first. SOFTWARE INSTALLATION PORTION All Hartmann Controls software is tested and compatible with the following Microsoft operating systems: Both 32 and 64-bit operating systems are supported (with the exception of XP 64-bit), with all 64-bit systems requiring Compatibility Mode configuration and consideration of disabling of Windows UAC (User Account Control) which is discussed within this guide. Note: There is no supported USB driver for Windows Server 2008 R2 thus communication must be facilitated using a Hartmann Controls Serial to Ethernet TCP/IP enet device. Mac operating systems are not supported however the use of a quality Windows emulator may be successful. Minimum System Requirements: PC Pentium II 333 MHz 512 MB RAM. VGA monitor, 1280 x 800 resolution, 32-bit True Color using small fonts 2-button mouse or tablet. 5 GB hard disk space depending upon system configuration. External media source for back up purposes (CD/DVD/Flash Drive/Network Drive) Ensure that the supplied diodes are installed across the door strike or MagLock solenoid in parallel with striped end of diode to positive side of solenoid. Failure to do so may result in the panel not functioning properly and/or permanent damage to the panel (Do not use diodes if lock is AC).

2 Setting Up Main Server PC (PRO-ACC Server that will communicate with field panels) Insert the PRO-ACC DVD provided with your access control system into the DVD disk drive on the primary server or workstation that will be used in the administration of the access control system. Ensure the computer account logged in for installation of the PRO-ACC Server software in an administrator account with full read/write privileges available to the final application installation directory. If the setup and installation program does not autoplay, open My Computer and browse to the contents of the DVD drive and double-click on the file Setup.exe. Select the installation language by clicking on the appropriate category as shown below in Figure 1. Figure 1 STEP 1) - INSTALLING USB DRIVER FOR USB TO RS-485/422 CONVERTER (Skip this step and proceed to Step 2 if you are INSTALLING using an e-net TCP/IP Module) DO NOT plug USB converter into USB port on computer until after you have installed the driver and restarted the PC. From the main screen as shown in Figure 2, select USB-101 Driver (2000/XP/Vista/Win7&8). Figure 2

3 When presented with the following Windows Explorer window (Figure 3), double-click on the folder name that represents the operating system of the server. Figure 3 USB Driver Installation for 98/2K/XP/Server 2003/Vista/Win7 For all operating systems Windows 7 and older, double click on the single file within the folder and follow all default prompts as shown below. This file is a 2-part installer (CP210X VCP driver and UART bridge controller). Refer to the following screenshots for reference however your screen may vary depending on operating system version and configurations.

4 If prompted to restart Windows, do so before plugging in the USB module. You can verify a successful installation of the USB driver by reviewing the entries in Control Panel under 'Programs and Features' or 'Add/Remove Programs'. There should be 2 entries as shown below in Figure 4. Figure 4

5 USB Driver Installation for Win8 For Windows 8 operating systems, double click on either the CP210xVCPInstaller_x64.exe for 64-bit operating systems or the CP210xVCPInstaller_x86.exe for 32-bit operating systems and follow all default prompts as shown below. Refer to the following screenshots for reference however your screen may vary depending on operating system version and configurations.

6 If prompted to restart Windows, do so before plugging in the USB module. You can verify a successful installation of the USB driver by reviewing the entries in Control Panel under 'Programs and Features' or 'Add/Remove Programs'. There should be 1 entry as shown below in Figure 5. Figure 5 Once the driver is installed, plug in the USB to RS-485/422 converter into any available USB port on the computer. You should see the red power light visible indicating the driver was successfully installed. Next you will need to identify what communication port the USB converter was set to by Windows. From Windows Device Manager and select Ports (COM & LPT) from the list. The USB device will be in the list (Figure 6), showing the port number it is plugged into (i.e.: COM5 as shown in the below example). Make a note of this port number, as you will need to input this during communication setup of the PRO- ACC Software. Note: If you do not see the USB device listed in the Ports section and the red power led is not illuminated on the USB converter, then the driver was not successfully installed. Unplug the USB converter from the computer; re-run the USB Driver installation again this time choose to uninstall. Then try the USB Driver installation again (remember to keep the USB module unplugged until driver installation is complete). You may have to restart the computer after un-installation and re-installation of the driver. Figure 6

7 STEP 2) CONFIGURING TCP/IP P-232-X enet MODULE To configure the enet TCP/IP Module to communicate with your network or access control administration workstation, you must edit the default device settings as instructed below. The default IP address of enet module is with a subnet of (shipped default IP address is indicated on underside of module). To change your workstation or laptop IP to communicate with the enet module, you must temporarily change the computers IP and subnet addresses as follows. Note: If you have any active wireless connections, it is recommended that you temporarily disable them. Attach a CAT5 RJ-45 cable from the TCP/IP module to the network jack on the computer (ensure cable is not a crossover cable). Click the Windows Start button and select Control Panel. With Control Panel open, select Network Connections. Identify the local network interface card device you will be connecting to, right-click on it and choose Properties. From the General tab, scroll within the window list to Internet Protocol (TCP/IP) then click the Properties button. Make a note of any setting and addresses on the General tab as you will have to return your computer back to its original settings after configuring the TCP/IP module. (Figure 7) Figure 7 Select Use the following IP address: and enter for the IP address, for the Subnet mask and leave the Default gateway blank. (Figure 8) Click OK to continue and click Close on the Local Area Connection Properties window. You may be prompted to restart your computer for the new settings to take effect. Figure 8

8 To verify the changes were successfully applied, click the Windows Start button and choose Run from the menu. In the Run window, type cmd and click OK. In the new window, type IPCONFIG and press Enter. (Figure 9) If the settings for IP address and Subnet address match the prior entered values, type EXIT and press Enter to close the command window. If they do not match, you must redo the changes as described above. Figure 9 Now open your browser and type the default IP address of the TCP/IP module into the address bar ( ). You should be presented with the following Controller Setup screen. (Figure 10) Figure 10 Click the Login button (there is no default password but it can be changed from the setup interface) and you will be presented with the parameter configuration screen as shown below in Figure 11.

9 Figure 11 The sections that will be reconfigured are the main network parameters at the top and the 'Serial I/O Port2' settings. Complete steps 1 6 in order as described below. 1. The Serial I/O Port 2 Interface must be set to RS422; 2. The Local port, Socket mode' must be set to an unblocked port for the communication channel to the PRO-ACC or EZ-ACC software (example indicated port 3001) and to TCP Server; 3. The Baudrate must be set to 19200, 'Parity' of None, 'Data Bit' of 8 and 'Stop Bit' of 1; 4. The 'Force off-line time' should be set to The 'Auto-Reset' should be set to Click the Update button at the bottom to apply these changes.

10 Note: For an installation that is using multiple communication channels within the PRO-ACC or EZ-ACC software utilizing multiple enet modules, ensure that each device is given a distinct static IP address and unique unblocked port number. You may also choose to also identify each enet device by giving it a unique 'Device name' (change from default name of 'Serial_TCPIP'). Your changes (prior to finalizing site's static IP address, Subnet mask and Gateway IP values) should appear as indicated below: When you click the Update button, the screen should state that the controller is restarting as shown in Figure 12 and then return to the login screen. If it does not show the restart and returns directly to the login screen, you will have to login to verify all parameter changes, edit and possibly attempt an Update again. Figure 12

11 NOTE: If the settings don t take effect after you perform the initial Update, repeat steps 1-6 in that order performing an Update after each step. The setup information (prior to changing the IP and Subnet addresses) should be as shown in Figure 13. Figure 13 The IP address and Subnet address must be set to whatever required values are required to communicate on the local network. Once these values are changed and an Update is applied, the browser will show the controller being restarted you can now disconnect the module from the setup computer and attach it into the sites local network. Be aware that in some circumstances, use of managed network switches or routers can cause the port within the switch to time out or go to sleep due to system traffic inactivity. Speak with the clients network administrator should a functional and communicating enet device suddenly stop communicating for no obvious reason as this is not an issue with the device but the client s network. NOTE: If you reset the enet TCP/IP module, the IP address will default back to and a Subnet Mask of and require another reconfiguring of the local computer network settings in order to communicate to the enet device and perform the controller setup.

12 STEP 3) - INSTALLING PRO-ACC SERVER SOFTWARE Note: For Vista and Windows7/8 operating systems, it is highly recommended to turn off UAC (User Access Control) from within User Accounts configuration prior to installation as shown below. Important: If it is not desired to disable or turn of the Windows UAC, skip the following steps and refer to an alternative installation method is shown later in this guide during software installation. For Vista Operating System Refer to the Following Steps and Screenshots: From the Start menu, select Control Panel. Select User Accounts and Family Safety, then User Accounts, then Turn User Account Control on or off. Uncheck Use User Account Control (UAC), click OK. Close all windows and restart the PC. For Windows 7/8 Operating System Refer to the Following Steps and Screenshots: From the Start menu, select Control Panel. Select User Accounts and Family Safety, then User Accounts, then Change User Account Control settings. Slide the control down to Never Notify and click OK.

13 Close all windows and restart the PC. If UAC is not turned off, though the PRO-ACC Enterprise software will install and run correctly, the typical installation directory of C:\Program Files\PRO_ACC_SERVER\ (or C:\Program Files (x86)\pro_acc_server\) will exist however the true application directory that runs the software and stores the database will be C:\Users\(username)\AppData\Local\VirtualStore\Program Files\PRO_ACC_SERVER\. Considering installing into an alternate directory such as C:\Users\Public\ as discussed in the next section if necessary. You will not be able to browse to this virtual directory unless in the Folder Settings, you set Hidden Files and Folders to Show hidden files and folders as indicated below.

14 STEP 3) - INSTALLING PRO-ACC SERVER SOFTWARE (cont d) From the DVD, to install the PRO-ACC Server Software, follow the prompts as shown in Figures Figure 14 Click on PRO-ACC Software Installations Figure 15 Click on 'Main P.C. PRO-ACC SERVER' Figure 16 Select Enable Macros (if prompted) followed by clicking the Yes button

15 Figure 17 Click OK Figure 18 Click the icon button on the left (only change directory if advised by network administrator) Figure 19 Click Continue Figure 20 Installation status

16 Figure 21 If you receive the following error message, press the Retry button to continue Figure 22 Once installation is complete, if you are installing on Vista or Windows7/8 64-bit, you must follow the steps below to configure Compatibility Mode and Privilege Level. Alternative Installation for Leaving Windows UAC Enabled An alternative method to installing PRO-ACC Server onto a PC with Microsoft Vista or Windows 7/8 and disabling the UAC process is not desired would be to install the application into the C:\Users\Public\ directory. During the software installation, when at the screen shown in Figure 14 above, click the Change Directory button and change the path to C:\Users\Public\ and click OK. Compatibility Mode on Vista or Windows7/8 PC: When you run the PRO-ACC DVD you need to make sure you run the setup program as administrator. (if you do not run as administrator you may get 'Path Not Found' error message) After you have run the installation via Hartmann DVD or Hartmann Web Site download, you should find a Hartmann Controls Corp menu item in All Programs. Right click on PRO-ACC Server and select Properties as shown. (Figure 23) Select the Compatibility tab, change settings as shown and click the OK button. Figure 23

17 STEP 4) - SETTING UP INITIAL PANEL Run the PRO-ACC software (located in Start/All Programs/Hartmann Controls Corp). On first run you will be required to register the software with your supplied registration code. (You can skip this step by clicking the Register Later button however will be prompted for registration each time the PRO-ACC software is run for the next 30 days). Figure 24 Figure 24 For first time login, use HC for user and HC for password. (You can change this later). Click the LOG IN button to continue. Figure 25 Figure 25 The first time that you start the PRO-ACC software the Quick Setup wizard will run. This wizard will only run one time. To take advantage of this quick setup method of getting the first panel communicating with a card to test, all that is required is to set up the communication port that your panel will communicate on (recorded earlier) or TCP/IP address if using HC-TCP/IP module, a valid card number and site code, and the panel ID located on the firmware chip label in the middle of your controller. See Figure B Figure B

18 If you are connecting using a USB Converter, enter the following as shown in Figure 26. Set the COM port recorded in step 1 (example shows 3 for COM3). Ensure dropdown list shows USB-422 Com Port Enter your test card number and site code Set the address of your panel (the 8-digit number found as per Figure B) You can edit the channel name, and card firstname/lastname if desired but not necessary for setup communication Click Finished to apply these settings. Figure 26 If you are connecting using an enet TCP/IP module, enter the following as shown in Figure 27. Set the COM port recorded in step 2 (example shows 3001 for port #). Ensure dropdown list shows TCP/IP-422 Server Enter your test card number and site code Set the address of your panel (the 8-digit number found as per Figure B) You can edit the channel name, and card firstname/lastname if desired but not necessary for setup communication Click Finished to apply these settings. Figure 27

19 Cable Requirements: Interface Maximum Distance USB / TCPIP Communication 4000 Module to Panels (1230m) (6' min.) Readers to Panel 500 (152m) Door Strikes / Magnetic Locks to Panel Request to Exit Devices / Door Contacts 500 (152m) 500' (152m) Cable Type 2-pair twisted, fully shielded 22GA. 6 Conductor stranded, 22 gauge color-coded insulated, 100% overall shielded. (Not Twisted) 2 Conductor 18GA.** 2 Conductor 22GA.** Code Belden 8723 or equivalent* Belden 9942 or equivalent Belden 9740 or equivalent** Belden 8740 or equivalent** ** - Unless otherwise specified by manufacturer * - Use of Cat5/5e/6 cable may be considered an optional replacement cable however there have been reported instances of loss of communication and panel restarts in environments with higher than normal EMF

20 PRO-ACC Bus Connections Using USB to RS-485/422 Converter Dip Switch Settings Both OFF (Down) Communication is an RS-485 bus and communicates at 19,200 bps, 8 Data bits, No Parity, 1 Stop Bit, No Flow Control Twisted pair must be used for this type of communication bus. RX-/RX+ SAME TWISTED PAIR TX-/TX+ SAME TWISTED PAIR From the converter RX- connects to TX- of the first controller. Additional controllers, run from TX- of the first controller to TX- of second, third, etc. controllers. From the converter RX+ connects to TX+ of the first controller. Additional controllers, run from TX+ of the first controller to TX+ of second, third, etc. controllers. From the converter TX- connect to RX- of the first controller. Additional controllers, run from RX- of the first controller to RX- of second, third, etc. controllers. From the converter TX+ connect to RX+ of the first controller. Additional controllers, run from RX+ of the first controller to RX+ of second, third, etc. controllers. For extremely noisy environments such as factories, use shielded twisted pair. On long runs if required terminate both end points of bus using 100 ohm resistors. Terminate RX- & RX+

21 PRO-ACC Bus Connections Using E-NET Serial to Ethernet Communication is an RS-485 bus and communicates at 19,200 bps, 8 Data bits, No Parity, 1 Stop Bit, No Flow Control Twisted pair must be used for this type of communication bus. RX-/RX+ SAME TWISTED PAIR TX-/TX+ SAME TWISTED PAIR From the converter RX- connects to TX- of the first controller. Additional controllers, run from TX- of the first controller to TX- of second, third, etc. controllers. From the converter RX+ connects to TX+ of the first controller. Additional controllers, run from TX+ of the first controller to TX+ of second, third, etc. controllers. From the converter TX- connect to RXof the first controller. Additional controllers, run from RX- of the first controller to RX- of second, third, etc. controllers. From the converter TX+ connect to RX+ of the first controller. Additional controllers, run from RX+ of the first controller to RX+ of second, third, etc. controllers. For extremely noisy environments such as factories use shielded twisted pair. On long runs if required terminate both end points of bus using 100 ohm resistors. Terminate RX- & RX+

22 Wiring Power for All Controllers A 12 volt 40VA transformer Certified CLASS 2 CSA/UL approved transformer is required to power the panel. The connection to the mains supply must be made as per the local authority s rules and regulations. The power supply must be permanently connected, fail safe, with double or reinforced insulation between primary and secondary circuits. In EU countries it must meet the applicable requirements of the Low Voltage Directive and protected as per the EN60950 Standard Requirements. In all other countries, it must be of an approved type acceptable to the local authorities. The transformer must be located within 30 feet of the panel and can only power one panel. A Ground must be connected to a cold water pipe or a good earth ground. IMPORTANT DO NOT CONNECT INPUT POWER SUPPLY TO TERMINALS ON UPPER RIGHT CORNER OF BOARD FAILURE WILL OCCUR AND WARRANTY WILL BE VOIDED. THESE TERMINALS ARE FOR 12 VDC OUTPUT POWER ONLY! RED LEAD + BLACK LEAD - 12 VAC 40 VA 12VDC 7AH Battery There are two poly fuses to protect from shorts or over voltage from the battery and AC circuit. You should not bypass or replace these fuses to prevent electrical shock or fire VOLT 40VA CLASS 2 CSA/UL approved transformer To 110V AC Don t forget to remove the paper from the battery clip on power up!

23 Wiring a Reader Standard UL listed Wiegand type format readers (26, 32, 34, 36, 40 Bit) are supported by Hartmann controllers. They are connected as shown below. The panel provides 5 or 12VDC output for the reader s maximum of 250mA. The drain wire of the shielded cable must be connected to a good ground at the panel and NOT at the reader. The maximum reader distance from the panel is 500 feet. Each reader is connected identically, as shown below. GREEN WHITE BLUE BROWN RED BLACK READER PORT 2 READER PORT 3 READER PORT 4 Hartmann Controls Reader READER PORT 1 It is very important to ensure proper grounding configuration of the reader is utilized. Attach the shield/drain wire of the reader line and connect it directly to the GND pin for that particular reader port. Do not attach the shield/drain wire ground at the reader end also as this would create a redundant and ineffective grounding loop. It is not recommended to attach any ground or shield wires to the Hartmann panel enclosure as the preferred choice is to leave our system floating. However, in extremely noisy (electrical noise) environments, you can join the reader shield/drain leads together and run a separate wire to a good earth ground outside of the panel (ie: cold water pipe). In this case, leave the panel floating.

24 Door contact door 3 Request to Exit, door 3 Door contact door 2 Request to Exit, door 2 Door contact door 1 Request to Exit, door 1 Wiring Exit Buttons and Door Contacts to the System Exit button or REX motion detector must be a normally open dry contact. Each exit device is connected exactly as shown below. Exit devices will unlock the door for the programmed amount of time, and will reset the held open timer. Door contact must be a normally closed dry contact. Each door contact and Request to Exit device is connected exactly as shown below. D.C. Power for REX Detector Request to Exit (REX) may be a push button or Motion above the door and must be normally open contacts Door Contacts must be normally closed To REX input on panel OR

25 Wiring Door Locks Locks must be powered by a separate external power supply. The relays on board are a form C type relay with a common, normally closed and normally open contact, giving you the ability to use Fail Safe or Fail Secure type locks. The LED indicators beside each relay turn on when that relay is energized. It is imperative that you research and adhere to any local laws that may apply to the installation and wiring of any electric type lock being installed. In most cases, any site that has maglocks, must have an operating fire system. The power for the locks must be wired through an alarm output on the fire system so it interrupts power to the locks when a fire alarm is tripped. To ensure proper protection of the circuit board you must install the diodes provided at the locks. Typical Wiring for a Maglock or Strike Lock Relay 1 Lock Relay 2 Lock Relay 3 Diode Lock Relay 4 GND +VCC Strike Power Supply Diode Fire Contact Opens on Fire Alarm Maglock GND +Vcc MagLock Power Supply in most cases cannot be battery backed -up MagLock Power Supply in most cases cannot be battery backed -up

26 One Reader Door Typical Lock Power Supply Request to Exit Motion Detector (REX) Door Contact Reader Door Strike

27 Two Reader Door Typical When there are 2 readers on a door, the panel must be configured as either Reader 1 and 2, or Reader 3 and 4. Connect the lock, door contact and exit button if required to relay outputs and inputs 1 or 3 respectively. Fire Panel lock release output Lock Power Supply Door Contact Maglock In Reader Out Reader on other side of door

28 Quick Troubleshooting Guide Panel not communicating: * Check to ensure that panel communication led is flashing at one-second pulse or faster. If the LED is solid either on or off please restart the panel. (When not communicating the led flashes at one second pulse to indicate the panel is running and operational.) * Check the converter TX light. If you have chosen the correct com port it should be flashing at a minimum of once per second. If it is not then there is an issue between the PC and the converter. Double check you have selected the correct communication port, and that your cable is connected securely. * If the TX light is flashing at one second pulse, then please ensure your wiring is correct as per specifications. Also please ensure you are using 2-pair twisted with full shield wires and that the TX-, TX+ are in one pair and the RX-, RX+ are in the other pair. * If your wiring is correct, double check your panel s 8-digit panel address. When the PRO-ACC software is trying to communicate to the panels, it will display at the bottom left of the screen what panel address and port it is trying to communicate with. If the addresses do not match please go back to the Door Panel configuration and edit the address to match the panel. Then click on update and you should see the correct address being polled at the bottom of the screen (please note when you change panel address it may take a few minutes before the change is active). Reader not communicating: * Check to ensure you have 5-12 VDC at the reader. * Check to ensure you have not reversed your Data lines where Green is Data 0 and White Data 1. * Check to ensure you have a matching manufacturer card and reader. IE: Hartmann card with Hartmann Reader. Present the card to the reader and it should beep to acknowledge that it read the card. * From the PRO-ACC Software check the live transactions window for any reason the card may not be working. Ie: Wrong Site Code, Wrong Access Level, Wrong Time Zone, Card not in System. FOR TECHNICAL SUPPORT CONTACT Hartmann Controls Corp.