IBM Director Hardware Management Console Installation and User s Guide

Transcription

1 IBM Systems IBM Director Hardware Management Console Installation and User s Guide Version 5.20 GC

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3 IBM Systems IBM Director Hardware Management Console Installation and User s Guide Version 5.20 GC

4 Note Before using this information and the product it supports, read the information in Appendix C, Notices. Edition notice This edition applies to version 5.20 of Hardware Management Console extension of IBM Director and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright International Business Machines Corporation 2005, All rights reserved. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Tables v About this book vii Conventions and terminology vii Related information vii How to send your comments ix Chapter 1. Getting started with Hardware Management Console Hardware Management Console Accessibility Chapter 2. Planning for Hardware Management Console Operating systems supported by the Hardware Management Console task Chapter 3. Installing Hardware Management Console Installing the HMC extension Installing the HMC extension on a Linux server.6 Installing the HMC extension on a Windows server Installing the HMC extension on a Linux console 7 Installing the HMC extension on a Windows console Upgrading and updating Hardware Management Console Upgrading Hardware Management Console Server 9 Upgrading Hardware Management Console Console Preparing Hardware Management Console devices for discovery with IBM Director Chapter 4. Uninstalling Hardware Management Console Uninstalling the Hardware Management Console from a Windows operating system Uninstalling the Hardware Management Console from a Linux operating system Chapter 5. Managing Hardware Management Console Accessing the Hardware Management Console..13 Launching Hardware Management Console tools..13 Viewing Hardware Management Console membership Chapter 6. Troubleshooting Frame Management application is not available..15 HMC managed objects are not discovered Getting help and support Finding information about IBM Director problems Information to provide to the IBM Technical Support Center or IBM Director customer forum.18 Getting fixes Software service and support Appendix A. Accessibility features for IBM Director Appendix B. Events CIM > System > IP Change CIM > System > IVM Unconfigured CIM > System > Life Cycle CIM > System > Power State CIM > System > Service Event CIM > System > System Event CIM event sources Extended attributes for HMC CIM events Appendix C. Notices Trademarks Glossary Glossary Index Copyright IBM Corp. 2005, 2006 iii

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7 Tables 1. Keyboard shortcuts for windows Keyboard shortcuts for option panes Keyboard shortcuts for scroll panes Keyboard shortcuts for split panes Keyboard shortcuts for notebooks (tabbed panes) Keyboard shortcuts for frames Additional keyboard shortcuts for frames in External Application Launch wizard Keyboard shortcuts for internal frames Keyboard shortcuts for menu bar Keyboard shortcuts for menus Keyboard shortcuts for menu items Keyboard shortcuts for check-box menu items Keyboard shortcuts for radio-button menu items Keyboard shortcuts for pop-up menus Keyboard shortcuts for toolbar Keyboard shortcuts for tool tips Keyboard shortcuts for buttons Keyboard shortcuts for check boxes Keyboard shortcuts for radio buttons Keyboard shortcuts for combination boxes Keyboard shortcuts for lists Keyboard shortcuts for sliders Keyboard shortcuts for tables Additional keyboard shortcuts for tables in Update Manager Keyboard shortcuts for trees Keyboard shortcuts for text fields Keyboard shortcuts for text panes Copyright IBM Corp. 2005, 2006 v

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9 About this book Conventions and terminology This book provides information about installing and using the Hardware Management Console extension for IBM Director. These notices are designed to highlight key information: Note: These notices provide important tips, guidance, or advice. Important: These notices provide information or advice that might help you avoid inconvenient or difficult situations. Attention: These notices indicate possible damage to programs, devices, or data. An attention notice appears before the instruction or situation in which damage can occur. Related information Besides this documentation, there is additional information related to Hardware Management Console. Information centers Hardware Management Console information center publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/ frk0_main.html This information center is updated periodically. It contains the most current documentation on a wide range of topics. IBM Director information center publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/ fqm0_main.html This information center is updated periodically. It contains the most current documentation on a wide range of topics. IBM Systems Software information center This Web page provides information about IBM Director, External Application Launch Wizard, IBM Virtualization Manager, and other topics. Resources on the World Wide Web The following Web pages provide resources for understanding, using, and troubleshooting Hardware Management Console and other system-management tools. IBM Director Web site on ibm.com Copyright IBM Corp. 2005, 2006 vii

10 IBM IBM The IBM Director Web site on ibm.com has links to downloads and documentation for all currently supported versions of IBM Director. Information on this site includes: v Downloads and documentation for the following IBM Director releases: IBM Director 5.20 IBM Director 5.10 Update 3 (5.10.3) IBM Director 5.10 Update 2 (5.10.2) IBM Director 5.10 Update 1 (5.10.1) IBM Director 5.10 IBM Director 4.22 IBM Director 4.22 Upward Integration Modules (UIMs) IBM Director 4.21 IBM Director 4.20 v IBM Director Hardware and Software Support Guide document, which lists supported IBM systems and all supported operating systems. It is updated every 6 to 8 weeks. v Printable documentation for IBM Director is available in Portable Document Format (PDF) in several languages. Servers This Web page on ibm.com links to information, downloads, and IBM Director extensions, such as Remote Deployment Manager, Capacity Manager, Systems Availability and Software Distribution (Premium Edition), for the following IBM products: v IBM BladeCenter v IBM System i v IBM System p v IBM System x v IBM System z forums This Web page on ibm.com links to several forums, available as Web pages or using Rich Site Summary (RSS) feeds, in which users can discuss technology issues relating to IBM servers. Three of these forums are of particular interest to IBM Director users: System x IBM Director forum &cat=53 A forum for discussing any IBM Director topics. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. System x Server forum &cat=53 A forum for discussing System x server topics, including questions related to drivers, firmware, operating systems, clustering, and storage. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. viii IBM Director Hardware Management Console Installation and User s Guide

11 How to send your comments IBM Director SDK forum &cat=53 A forum for discussing the use of the IBM Director Software Developers Kit (SDK) to extend the functionality of IBM Director to meet your specific needs. This Web page includes a link for obtaining the forum using a Rich Site Summary (RSS) feed. Your feedback is important in helping to provide the most accurate and highest quality information. If you have any comments about this book or any other IBM Director publication, v Go to the IBM Director information center Web site at publib.boulder.ibm.com/ infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html. There you will find the feedback page where you can enter and submit comments. v Complete one of the forms at the back of any IBM Director book and return it by mail, by fax, or by giving it to an IBM representative. About this book ix

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13 Chapter 1. Getting started with Hardware Management Console This topic contains general and conceptual information about Hardware Management Console (HMC). Hardware Management Console Hardware Management Console (HMC) is an extension of IBM Director from which you can launch Hardware Management Console Web server. Using the Hardware Management Console Web server, you can view the servers and hardware resources that are managed by the HMC for IBM System i and System p models, perform power control, and launch management tools. Accessibility This topic describes the accessibility features in IBM Director and the IBM Director extensions. IBM strives to provide products with usable access for everyone, regardless of age or ability. Copyright IBM Corp. 2005,

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15 Chapter 2. Planning for Hardware Management Console This topic contains information about planning to install Hardware Management Console (HMC). Operating systems supported by the Hardware Management Console task This topic provides information about the operating systems supported by the Hardware Management Console (HMC) task. Management-server support This task is supported on all operating systems supported by IBM Director Server. Managed-object support This task is supported only on an HMC-managed object. The HMC is a closed system that includes an embedded Linux distribution. Note: You must install V5R2 or later for this task to function. Copyright IBM Corp. 2005,

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17 Chapter 3. Installing Hardware Management Console Installing the HMC extension You can install the Hardware Management Console extension on the IBM Director Server and IBM Director Console. You also can upgrade an existing installation of the Hardware Management Console extension to the latest version. Important: To enable all the HMC extension functions available in IBM Director, the Hardware Management Console Version 5 Release 2.0 or later must be installed on the HMC. The HMC extension is automatically installed with IBM Director Server and IBM Director Console on the following management servers and management consoles: v AIX v i5/os v Linux on System p v Linux on POWER On these systems, there is no need to install or upgrade the HMC extension separately. When IBM Director Server and IBM Director Console are upgraded, the HMC extension is upgraded as well. The HMC extension can also be installed on management servers and management consoles running Linux on System x or Windows. Complete the following steps to install the HMC extension on either of these systems: 1. Download the HMC extension. Note: All installation and upgrade packages for the HMC extension for Linux on System x or Windows must be downloaded. This version of the extension is not available on CD-ROM or other physical media. a. Navigate to the IBM Director Downloads Web Site at systems/management/director/downloads.html. b. Select IBM Director 5.20 for xseries and BladeCenter from the dropdown list, complete the requested information, and click Submit. c. Under the Current version heading, click the IBM Director 5.20 link. d. Click the link for the package you want to download, as described in the following table. Copyright IBM Corp. 2005,

18 Version Component 5.20 IBM Director Hardware Management Console Server Extension for Windows IBM Director Hardware Management Console Extension for Windows IBM Director Hardware Management Console Server Extension for Linux IBM Director Hardware Management Console Extension for Linux 5.20 Update 1 IBM Director Hardware Management Console Server Extension for Windows IBM Director Hardware Management Console Extension for Windows IBM Director Hardware Management Console Server Extension for Linux IBM Director Hardware Management Console Extension for Linux Downloaded installation package file name dir5.20_hmcserver_windows.exe dir5.20_hmcconsole_windows.exe HMCServerExt noarch.rpm HMCConsoleExt noarch.rpm dir5.20.1_hmcserver_windows.exe dir5.20.1_hmcconsole_windows.exe 2. Install the HMC extension on the management server. 3. Optional: Install the HMC extension on remote management consoles. Note: The user-interface components for the HMC extension for IBM Director Console are automatically installed on the management server when the server components for the HMC extension are installed. It is not necessary or possible to separately install the user-interface components for the HMC extension on a management server. Installing the HMC extension on a Linux server The HMC extension can be installed only on management servers running Linux for System x with IBM Director Server Version 5.10 or higher installed. To install the HMC extension on a Linux management server, complete the following steps: 1. Stop IBM Director Server. From a command prompt, type the following command and press Enter: install_root/bin/twgstop where install_root is the root directory of your IBM Director installation. 2. Change to the directory in which the installation package is located. Type the following command and press Enter: cd /download/ download is the location in which the download package was saved. 6 IBM Director Hardware Management Console Installation and User s Guide

19 3. Type one of the following commands and press Enter. Installation scenario Command Performing a new installation Upgrading from a previous version rpm -ivh hmc_server_rpm rpm -Uvh hmc_server_rpm where hmc_server_rpm is the file name of the downloaded HMC server extension installation package. The installation progress is displayed. 4. Restart IBM Director Server by going to a command prompt, typing the following command, and pressing Enter: install_root/bin/twgstart where install_root is the root directory of your IBM Director installation. The installation of IBM Director HMC extension on the management server installs both the server and console components of the HMC extension on the management server. Installing the HMC extension on a Windows server The HMC extension can be installed only on management servers with IBM Director Server Version 5.20 or higher installed. To install HMC extension on a Windows management server, complete the following steps: 1. Copy the downloaded installation files to a temporary directory on the machine on which you will be performing the installation. 2. Close all applications, including any command-prompt windows. 3. Click Start Run. 4. In the Run window, type the following command in the Open field and press Enter: download\hmc_server_exe where download is the location in which the HMC extension download package was saved, and hmc_server_exe is the file name of the downloaded HMC server extension installation package. 5. On the first page of the HMC extension for IBM Director Server InstallShield Wizard, click Next. 6. Select I accept the terms in the license agreement, and then click Next. 7. Click Next. 8. Click Install. A new page displays the installation progress. 9. When installation is complete, click Finish. After installing the server components of the HMC extension, install the console components on any remote management consoles. Installing the HMC extension on a Linux console Installation of the IBM Director HMC extension on the management server installs both the server and console components of the HMC extension. As a result, it is Chapter 3. Installing 7

20 necessary to install the console components for the HMC extension only on remote management consoles on which IBM Director Server is not installed. Note: The version of the HMC extension that is installed on IBM Director Console must always be the same version as the version of the extension that is installed on IBM Director Server. When upgrading one, you must upgrade the other. The HMC extension must be installed on the management server before installing the console components of the HMC extension. To install the HMC extension on a Linux management console, complete the following steps: 1. Close IBM Director Console. 2. Change to the directory in which the installation package is located. Type the following command and press Enter: cd /download/ download is the location in which the download package was saved. 3. Type one of the following commands and press Enter. Installation scenario Command Performing a new installation Upgrading from a previous version rpm -ivh hmc_console_rpm rpm -Uvh hmc_console_rpm where hmc_console_rpm is the file name of the downloaded HMC console extension installation package. The installation progress is displayed. 4. Restart IBM Director Console. Installing the HMC extension on a Windows console Installation of the IBM Director HMC extension on the management server installs both the server and console components of the HMC extension. As a result, it is necessary to install the console components for the HMC extension only on remote management consoles on which IBM Director Server is not installed. Note: The version of the HMC extension that is installed on IBM Director Console must always be the same version as the version of the extension that is installed on IBM Director Server. When upgrading one, you must upgrade the other. The HMC extension must be installed on the management server before installing the console components of the HMC extension. To install HMC extension on a Windows management console, complete the following steps: 1. Copy the downloaded installation files to a temporary directory on the machine on which you will be performing the installation. 2. Close all applications, including any command-prompt windows. 3. Click Start Run. 8 IBM Director Hardware Management Console Installation and User s Guide

21 4. In the Run window, type the following command in the Open field and press Enter: download\hmc_console_exe where download is the location in which the HMC extension download package was saved, and hmc_console_exe is the file name of the downloaded HMC console extension installation package. 5. On the first page of the HMC extension for IBM Director Console InstallShield Wizard, click Next. 6. Select I accept the terms in the license agreement, and then click Next. 7. Click Next. 8. Click Install. A new page displays the installation progress. 9. When installation is complete, click Finish. Upgrading and updating Hardware Management Console Hardware Management Console (HMC) components can be upgraded to take advantage of new features, managed-object support, and bug fixes in subsequent versions of the software. Before beginning any upgrade, consult the release notes for version-specific compatibility information and special upgrade instructions. The following general rules apply to the version compatibility of IBM Director components: v IBM Director Server and IBM Director Console must be at the same version level, even when installed on different systems. v Components that are installed on the same system, such as IBM Director Console and IBM Director Agent, must be at the same version level. v The version of IBM Director Server must always be greater than or equal to the version of any IBM Director Agent or IBM Director Core Services installed on managed systems. v If you upgrade to a new version of IBM Director Server, you must also upgrade all instances of IBM Director Console to the same version. v If you upgrade to a new version of IBM Director Agent or IBM Director Core Services on any managed system, you must upgrade both IBM Director Server and all instances of IBM Director Console to a version that is the same or later than the agent version. v You can upgrade to a new version of IBM Director Server without necessarily upgrading all instances of IBM Director Agent or IBM Director Core Services. Upgrading Hardware Management Console Server You can upgrade Hardware Management Console Server on the management server to version 5.20 from version 4.1 or later. Important: Read the release notes before beginning any installation or upgrade procedure. 1. Linux only: On Linux management servers, you must manually stop IBM Director Server before installing a new version of IBM Director Server or an extension to the IBM Director Server. At a command prompt, type the following command and press Enter: install_root/twgstop Chapter 3. Installing 9

22 where install_root is the root directory of your IBM Director installation. 2. To upgrade Hardware Management Console Server, follow the general installation instructions for your operating system. Upgrading Hardware Management Console Console You can upgrade the Hardware Management Console Console on the management console. You can upgrade to Hardware Management Console Console version 5.20 from version 4.1 or later. To upgrade Hardware Management Console Console on the management console, follow the general installation instructions for your operating system. Preparing Hardware Management Console devices for discovery with IBM Director Before discovering Hardware Management Console (HMC) devices, and after upgrading HMC hardware, you might need to open the Pegasus and SLP ports to enable IBM Director to discover and manage the HMC. Complete the following steps to enable the Pegasus and SLP ports on the HMC device: 1. In the HMC Navigation Area pane, expand the affected HMC and expand HMC Management. Click HMC Configuration. 2. In the HMC Configuration pane, click Customize Network Settings. 3. In the Network Settings window, click the LAN Adapters tab. 4. Select the LAN Adapter that is connected to your LAN and click Details. 5. In the LAN Adapter Details window, click the Firewall tab. The top pane displays the firewall ports that you can enable. 6. In the top pane, select Open Pegasus and click Allow Incoming. Open Pegasus is added to the bottom pane of enabled ports. 7. In the top pane, select SLP and click Allow Incoming. SLP is added to the bottom pane of enabled ports. 8. Click OK; then click OK again. 9. If a message window about restarting the HMC is displayed, click OK. After the HMC is restarted, the ports are enabled and IBM Director Server can discover the HMC. 10 IBM Director Hardware Management Console Installation and User s Guide

23 Chapter 4. Uninstalling Hardware Management Console You can uninstall the Hardware Management Console extension using Add or Remove Programs in the Control Panel for Windows operating systems or rpm for Linux operating systems. Note: You can retain the configuration data when you uninstall Hardware Management Console. This capability enables you to reinstall or upgrade Hardware Management Console and access the saved configuration data. Should you reinstall, be sure to reinstall Hardware Management Console in the same location. Uninstalling the Hardware Management Console from a Windows operating system You can uninstall the Hardware Management Console using Add or Remove Programs option in the Control Panel for Windows operating systems. To uninstall the Hardware Management Console, complete the following steps: 1. Close the Hardware Management Console and stop the IBM Director Server. 2. Click Start Settings Control Panel. 3. Double-click Add or Remove Programs. 4. Click HMC extension for IBM Director Server and then click Remove. Uninstalling the Hardware Management Console from a Linux operating system You can uninstall the Hardware Management Console using rpm on Linux operating systems. To uninstall the Hardware Management Console, complete the following steps: 1. Close the Hardware Management Console and stop IBM Director Server by using the twgstop command. 2. Run rpm -e dir5.20_hmcconsole_linux. Copyright IBM Corp. 2005,

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25 Chapter 5. Managing Hardware Management Console With IBM Director, you can discover a Hardware Management Console (HMC) for IBM System i and System p models. You can view the servers and hardware resources that are managed by the HMC, collect inventory information, perform power control, and launch management tools. Accessing the Hardware Management Console When an HMC is discovered initially, it is in a secured state. You must request access to unlock it. To access an HMC after its initial discovery, complete the following steps: 1. In the Groups pane of IBM Director Console, click HMC Systems and Members. 2. In the HMC Systems Membership pane, right-click the HMC and select Request Access. 3. Specify the user ID and password to access the HMC. Launching Hardware Management Console tools With the HMC Manager Tools, you can perform HMC management tasks such as accessing the Information Center and Setup Wizard, diagnosing problems with Service Focal Point, configuring the HMC, managing servers and frames, updating code for your HMC or operating system, and managing users. You must have access to the HMC to complete this task. To perform HMC management tasks, complete the following steps: 1. From the IBM Director Console window, click Tasks HMC Manager Tools management task. 2. Log in to the HMC with the ID and password. You can select the option to save the ID and password whenever the HMC console is launched. 3. Complete the management task. Viewing Hardware Management Console membership You can use IBM Director to view the topology and hardware resources associated with the HMC. You must have access to the HMC to complete this task. To view the topology of systems managed by the HMC, complete the following steps: 1. In the Groups pane of IBM Director Console, click HMC Systems and Members. 2. In the HMC Systems Membership pane, expand the HMC you want to view. 3. Expand the associated server to view logical partitions that are created on that server. Copyright IBM Corp. 2005,

26 4. To view resource attributes of a managed object, double-click the managed object. 14 IBM Director Hardware Management Console Installation and User s Guide

27 Chapter 6. Troubleshooting Use this section to troubleshoot and resolve problems with the Hardware Management Console. To troubleshoot problems that are specific to earlier versions of IBM Director, see the documentation for that version. See the IBM Director customer forum for solutions to problems that other customers have encountered at dw_forum.jsp?forum=759&cat=53 Frame Management application is not available This problem affects the Hardware Management Console (HMC) Manager Tools in IBM Director Console. Problem While working on an HMC using IBM Director Console, you select a subtask from the HMC Manager Tools and the following error message is displayed: The Frame Management application is not available on x.x.x.x. The task is not performed. where x.x.x.x is an IP address on your HMC. Investigation Only one Web-based System Manager can be connected to an HMC at a time. If the Web-based System Manager is already open, an error message is displayed when a user attempts to select one or more of the HMC Manager Tools subtasks. If you or another user have a Web-based System Manager session open on the HMC and you want to use the IBM Director HMC Manager Tools, you must close the Web-based System Manager session or wait for it to be closed by the user that opened that session. HMC managed objects are not discovered This problem affects the IBM Director Hardware Management Console (HMC) extension. Problem When using the IBM Director HMC extension, IBM Director Server fails to discover the HMC managed object and the following message is displayed: Error occurred while attempting to add the HMC. Unable to establish a connection with the system. Investigation After an upgrade installation of the HMC hardware, the firewall ports for Open Pegasus and SLP are disabled and no longer have firewall access. To correct this problem, complete the following steps: Copyright IBM Corp. 2005,

28 Getting help and support 1. In the HMC Navigation Area pane, expand the affected HMC and expand HMC Management. Click HMC Configuration. 2. In the HMC Configuration pane, click Customize Network Settings. 3. In the Network Settings window, click the LAN Adapters page. 4. Select the LAN Adapter that is connected to your LAN and click Details. 5. In the LAN Adapter Details window, click the Firewall page. 6. The top pane displays the firewall ports that you can enable. Select Open Pegasus from the list and click Allow Incoming. Open Pegasus is added to the bottom pane of enabled ports. 7. In the top pane, select SLP from the list and click Allow Incoming. SLP is added to the bottom pane of enabled ports. 8. Click OK; then click OK again. 9. If a message window about restarting the HMC is displayed, click OK. After the HMC is restarted, the ports are enabled and IBM Director Server can discover the HMC. If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, and whom to call for service, if it is necessary. Finding information about IBM Director problems In addition to the IBM Director information center, you can find information about problems and solutions in earlier editions of IBM Director documentation, the IBM Director forum, and the IBM Service Bulletin (RETAIN tip) index. Available troubleshooting documentation for earlier versions of IBM Director To troubleshoot problems that are specific to earlier versions of IBM Director, see the documentation for that version. Notes: 1. Printable PDFs for the different versions of the IBM Director documentation are available from the IBM Director Support Web page at 2. IBM Director versions and earlier are no longer supported. IBM Director version Available troubleshooting documentation 5.20 v IBM Director version 5.20 Information Center v Release Notes v Service Bulletin (RETAIN tips) index 5.10, , , and , , 4.21, and 4.22 v IBM Director version 5.10 information center at diricinfo/fqm0_main.html v Release Notes for each version v Service Bulletin (RETAIN tips) index v IBM Director Systems Management Guide, version 4.20 v Release Notes or readme.txt file for each version v Service Bulletin (RETAIN tips) index 16 IBM Director Hardware Management Console Installation and User s Guide

29 IBM Director version Available troubleshooting documentation 4.11 and 4.12 v IBM Director Systems Management Guide, version 4.11 v readme.txt file for each version v Service Bulletin (RETAIN tips) index 4.10 and v IBM Director Systems Management Guide, version 4.1 v readme.txt file for each version v Service Bulletin (RETAIN tips) index Accessing the IBM Director customer forum The IBM Director customer forum provides a place for customers to share ideas and solutions for IBM Director implementations. Even though this forum is called the xseries (System x) IBM Director forum, it serves as the forum for IBM Director installations on all supported operating systems and hardware. Although participating in the customer forum does not guarantee an answer from an IBM representative, the forum community does include IBM employees that use IBM Director. To access the forum you must sign in to the IBM developerworks Web site and create a profile; there is no fee. The IBM Director customer forum Web page is at &cat=53. Accessing the IBM Service Bulletin (RETAIN tips) index You an access the IBM Service Bulletin (RETAIN tips) index to view known problems and workarounds for IBM Director at the following Web address: On this page, click the applicable version of IBM Director. A list of service bulletins is displayed. Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself: v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system is turned on. v Use the troubleshooting information in your system documentation and the diagnostic tools that are included with your system. You can find information about diagnostic tools for BladeCenter and System x systems in the Problem Determination Service Guide on the IBM System x Documentation CD. You can find information about diagnostic tools for IntelliStation in the IntelliStation Hardware Maintenance Manual at the IBM Support Web site. v Go to the IBM Support Web site at to check for technical information, hints, tips, and new device drivers or to submit a request for information. You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that is included with your system also describes the diagnostic tests that you can perform. Most BladeCenter, System x, and IntelliStation systems, operating systems, and programs includes information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program. Chapter 6. Troubleshooting 17

30 Using the hardware documentation Information about your IBM BladeCenter, System x, or IntelliStation system and any preinstalled software is available in the documentation that is included with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at Getting information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM BladeCenter, System i, System p, System x, System z, and IntelliStation products, services, and support. Use the following Web addresses for the applicable product information. IBM product Web address BladeCenter products IntelliStation workstations System i systems System p servers System x servers System z mainframes You can find service information for your IBM products, including supported options, at Also, you can find information about IBM Director in the IBM Systems forum at Information to provide to the IBM Technical Support Center or IBM Director customer forum When looking for assistance, either from IBM Technical Support Center or in the IBM Director customer forum, there is some basic information that you should provide. System i information Before you contact IBM for assistance, or append to the customer forum, you should gather the following information for the affected systems: v The operating system information for management server and for the managed objects. v Whether the failure is intermittent or persistent. v The last time (or release) that the feature or function worked. v Any exceptions or error messages that occur. 18 IBM Director Hardware Management Console Installation and User s Guide

31 v The version of IBM Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Director you upgraded. v If possible, the steps required to recreate the problem. System x, BladeCenter, and x86-based system information Before you contact IBM for assistance, or append to the customer forum, you should gather the following information for the affected systems. Note: Frequently, IBM uses information and logs generated by the Dynamic System Analysis (DSA) program to resolve problems. DSA is available from the Systems Management Web page at xseries/systems_management/. v The machine types of all the affected systems. v The operating system. v The BIOS and firmware version levels of the affected systems. If you do not know this information, you can use Dynamic System Analysis (DSA) to gather the information for you. v Whether the failure is intermittent or persistent. v The last time the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Director you upgraded. v If possible, the steps required to recreate the problem. System p information Before you contact IBM for assistance, or append to the customer forum, you should gather the applicable information for the affected systems. For AIX: v The files containing the redirected output from the following commands: oslevel -r lslpp -L lsdev prtconf errpt -a lsvpd v The /var/log/dirinst.log file, if you are having an installation problem. v Whether the failure is intermittent or persistent. v The last time the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Director you upgraded. v If possible, the steps required to recreate the problem. For Linux on POWER v The files containing the redirected output from the following commands: (For Red Hat Linux) cat /etc/redhat-release (For SUSE Linux) cat /etc/suse-release rpm -qa lsvpd v The /var/log/dirinst.log file, if you are having an installation problem. v Whether the failure is intermittent or persistent. Chapter 6. Troubleshooting 19

32 Getting v The last time the feature or function worked. v Any exceptions or error messages that occur. v The version of IBM Director that is installed. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Director you upgraded. v If possible, the steps required to recreate the problem. System z information Before you contact IBM for assistance, or append to the customer forum, you should gather the applicable information for the affected systems. v A detailed description of the problem. v Any exceptions or error messages that occur. v If possible, the steps required to recreate the problem. v Whether the failure is intermittent or persistent. v The operating system information for the management server and for the managed objects. v The version of IBM Director that is installed in each affected system. Also note whether it is a new installation or an upgrade installation. If it is an upgrade installation, note from which version of IBM Director you upgraded. v The /var/log/dirinst.log file, if you are having an installation problem. v The /var/log/localmessages or any related log file on manageability access point (MAP) for z/vm. v The /opt/ibm/director/log/twgras.log file on the management server. fixes Occasionally, new releases and upgrades are made available from the IBM Support Web site at These releases and upgrades might contain fixes to problems with IBM Director. If your IBM Director environment has a problem that is not fixed by a new release or upgrade, contact the IBM Technical Support Center. To do so, you must have purchased an appropriate support product from IBM. Software service and support IBM provides a wide range of support products for IBM Director software. For installations on IBM BladeCenter products If you install and use IBM Director Server on BladeCenter products, you can purchase the Implementation Services ServicePac for BladeCenter and xseries for service and support of IBM Director Server. For installations on System i technology Through IBM Software Maintenance (SWMA), you can get assistance with usage, configuration, and software problems with System i technology. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. For installations on System p servers Through IBM Software Maintenance (SWMA), for a fee, you can get telephone or electronic assistance with usage, configuration, and software problems with System p servers. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. 20 IBM Director Hardware Management Console Installation and User s Guide

33 Note: When ordering or downloading only IBM Director Server, SWMA is optional and must be ordered specifically. For installations on System x servers and IntelliStation workstations Through IBM Support Line, for a fee, you can get telephone assistance with usage, configuration, and software problems. You also can purchase Enhanced Technical Support (ETS), which is a proactive support option to Support Line for System x servers. Through IBM Software Maintenance (SWMA), for a fee, you can get telephone or electronic assistance with usage, configuration, and software problems with System x servers. Fixes and updates are part of the warranty of the SWMA product and are included in your license for this product. If you install and use IBM Director Server on System x servers, you can purchase the Implementation Services ServicePac for BladeCenter and xseries for service and support of IBM Director Server. For installations on System z mainframes Through IBM Service and Subscription (S&S), for a fee, you can get telephone or electronic assistance for software problems with System z mainframes. Fixes and updates are part of the warranty of this product and are included in your license for this product. For installations on non-ibm hardware If you want to install and run IBM Director Server on non-ibm hardware, you must purchase a license for IBM Director Server. However, this license does not entitle you to service and support of IBM Director Server. You can purchase service and support separately from Support Line. You also can purchase Enhanced Technical Support (ETS), which is a proactive support option to Support Line for non-ibm x86 systems. For information about which products are supported by Support Line in your country or region, go to remotesupportxseries.pdf. For more information about Support Line and other IBM services, go to or go to for support telephone numbers. In the U.S. and Canada, call IBM-SERV ( ). Chapter 6. Troubleshooting 21

34 22 IBM Director Hardware Management Console Installation and User s Guide

35 Appendix A. Accessibility features for IBM Director Accessibility features help users who have a physical disability, such as restricted mobility or limited vision, to use information technology products successfully. Accessibility features The major accessibility features in IBM Director support: v Keyboard-only operation v Interfaces that are commonly used by screen readers v The attachment of alternative input and output devices Tip: The IBM Director Information Center and its related publications are accessibility-enabled for the IBM Home Page Reader. You can operate all features using the keyboard instead of the mouse. Keyboard navigation This product uses standard Microsoft Windows navigation keys. In addition, the following tables provide information that addresses the IBM Director Console. Note: v External Application Launch Wizard uses additional keyboard shortcuts for navigating between frames. For more information, see Table 7 on page 25. v Update Manager uses additional keyboard shortcuts for table navigation. For more information, see Table 24 on page 30. Table 1. Keyboard shortcuts for windows Action Keyboard shortcut Navigate out of the window. Alt+F6 Hide the window. Esc Activate the default button (if defined). Enter Table 2. Keyboard shortcuts for option panes Action Keyboard shortcut Navigate in or out of the option pane. Alt+F6 Hide a window. Esc Activate the default button (if defined). Enter Table 3. Keyboard shortcuts for scroll panes Action Keyboard shortcut Navigate forward out of the scroll pane. Tab Navigate backward out of the scroll pane. Shift+Tab Move up or down. Up arrow or down arrow Copyright IBM Corp. 2005,

36 Table 3. Keyboard shortcuts for scroll panes (continued) Action Keyboard shortcut Move left or right. Left arrow or right arrow. Navigate to the beginning or end of data. Ctrl+Home or Ctrl+End Navigate up or down one block. PgUp or PgDn Navigate to the left or right. Ctrl+PgUp or Ctrl+PgDn Table 4. Keyboard shortcuts for split panes Action Keyboard shortcut Navigate forward out of the split pane. Tab or Ctrl+Tab Navigate backward out of the split pane. Shift+Tab or Ctrl+Shift+Tab Navigate between split panes. Tab or F6 Navigate to the splitter bar. F8 Toggle the focus between two split bars (for windows with three split panes). Resize the split pane vertically. Up arrow or down arrow Resize the split pane horizontally. Left arrow or right arrow Maximize the size of the split pane. Home Minimize the size of the split pane. End F8 Table 5. Keyboard shortcuts for notebooks (tabbed panes) Action Keyboard shortcut Navigate into the tabbed pane. Tab Navigate out of the tabbed pane. Ctrl+Tab Navigate to the left or right tab. Left arrow or right arrow Navigate to the tab above or below. Up arrow or down arrow Navigate from the tab to the page. Enter or Ctrl+Down Navigate from the page to the tab. Ctrl+Up Navigate to the previous or next page. Ctrl+PgUp or Ctrl+PgDn Table 6. Keyboard shortcuts for frames Action Keyboard shortcut Display a window menu. Alt+Space bar Activate the default button (if defined). Enter 24 IBM Director Hardware Management Console Installation and User s Guide

37 Table 7. Additional keyboard shortcuts for frames in External Application Launch wizard Action Keyboard shortcut To move focus to the description area when focus is currently on any of the first five event filters To move focus to the description area when focus is currently on any other event filter Esc Space bar, then Shift+Tab Note: When you press the space bar, the Event Filter check box that has focus is selected and then focus moves to the first entry field or check box below the description area. Table 8. Keyboard shortcuts for internal frames Action Keyboard shortcut Open or restore the frame. Ctrl+F5, Alt+F5, or Enter Close the frame. Ctrl+F4 or Alt+F5 Move the frame. Ctrl+F7 or Alt+F7 Resize the frame. Ctrl+F8 or Alt+F8 Minimize the frame size. Ctrl+F9 or Alt+F9 Display a window menu. Alt+Space bar Activate the default button (if defined). Enter Table 9. Keyboard shortcuts for menu bar Action Keyboard shortcut Jump to the menu bar. Alt or F10 Navigate out of the menu bar. Esc or Alt Navigate within the menu bar. Arrow keys Select the next or previous menu item. Right arrow or left arrow Activate the default or selected item. Enter Display a menu. Use one of these keyboard shortcuts: v Up arrow v Down arrow v Enter v Space bar v Alt+Character accelerator key (if defined) Hide a menu. Esc or Alt Table 10. Keyboard shortcuts for menus Action Keyboard shortcut Display a menu. Enter or F10 Appendix A. Accessibility features for IBM Director 25

38 Table 10. Keyboard shortcuts for menus (continued) Action Keyboard shortcut Display a submenu. Right arrow Navigate to the next item or wrap to the top. Down arrow Navigate to the previous item or wrap to the bottom. Up arrow Hide the menu. Esc Hide the submenu. Left arrow Activate the default or selected item. Enter Table 11. Keyboard shortcuts for menu items Action Keyboard shortcut Navigate in or out of a menu. Arrow keys Activate an item. Enter, space bar, or Alt+Character accelerator key (if defined) Display a submenu. Right arrow Hide a submenu. Left arrow or Esc Table 12. Keyboard shortcuts for check-box menu items Action Keyboard shortcut Navigate in or out of the check-box menu. Arrow keys Select or clear a check-box menu item. Enter Hide a check-box menu. Enter Table 13. Keyboard shortcuts for radio-button menu items Action Keyboard shortcut Navigate in or out of a radio-button menu. Arrow keys Select or clear a radio-button menu item. Enter Hide a radio-button menu. Enter Table 14. Keyboard shortcuts for pop-up menus Action Keyboard shortcut Display a pop-up menu. Shift+F10 Display a pop-up submenu. Right arrow Hide a pop-up menu. Esc Hide a submenu. Left arrow Navigate within a pop-up menu. Up arrow or down arrow Activate a pop-up menu item. Enter or space bar Table 15. Keyboard shortcuts for toolbar Action Keyboard shortcut Navigate forward out of the toolbar. Tab 26 IBM Director Hardware Management Console Installation and User s Guide