Competitive wages. It is seasonal opportunity that occurs several times throughout the year with a potential of long term assignments

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1 Provide customer support for wonderful nonprofit organization clients! We are recruiting exceptional independent contractors to provide inbound customer support while working from home. This is a seasonal opportunity that can become long term! Competitive wages It is seasonal opportunity that occurs several times throughout the year with a potential of long term assignments Opportunity at a glance Training will be 6-3 hour sessions. ENROLL NOW! We are currently recruiting for the Fall PBS Pledge Drive. This is a HUGE pledge drive and is one of the busiest pledge drives of the year. You will be taking pledge drive calls for PBS, NPR, Wounded Warrior, St Jude, ASPCA, and various other non-profit organizations. You WILL NOT be soliciting pledges but instead taking incoming calls from persons who have already decided to make a donation.

2 Revenue: 0.25 per talk minute base pay with bonuses that can take you up to $0.32 per talk minute (average earnings is $12-$18.00 per hour) Administrative fees will be applied for platform usage $30.00 per pay cycle KahlCenter will apply a.01 cent surcharge for platform usage Certification Fee: $50.00 non refundable Fee includes onboarding, background check and certification for PBS servicing. After your payment is submitted, you must attend a meeting with your IBO to prepare for training (times and dates TBA).. If you are interested you can enroll by clicking this LINK, completing the information and sign up to secure your spot in this drive. Numerous agents worked the previous pledge drive in June and it was a lucrative season for most It is simple to do, you are not in a VPN environment. Everything is scripted and pops up on your screen with a script you will say verbatim. As long as you stick to the script, you are golden! There are also Bonuses and Shift Insurance- this last drive most shifts were guaranteed $7.00 per shift. That is $14.00 per hour guaranteed; however, if you are on the phone talking (actual talk time) then it is much more $12-$15 per hour. Shifts are in 30 minute increments 24/7. You pick the slots you want to service!! ENROLL NOW! Don't miss out on this opportunity! It is ongoing during pledge drive months (August, Oct, Nov/Dec, March and June). If you do well this pledge drive, you will be able to return for every drive and the $50.00 will not accessed.

3 If you are interested click the APPLY NOW to secure your spot for the upcoming drive and pay your fee which includes your onboarding, background check and certification for PBS servicing. This is a 24/7 shift availability and you will be choosing your own hours. Minimum hour requirement is 20 hours per week. There will be heavy call volume during these months. AFTER YOU HAVE COMPLETED YOUR APPLICATION AND SUBMITTED YOUR PAYMENT, PLEASE SEND A REQUEST TO JOIN OUR PLEDGE DRIVE FACEBOOK GROUP. Scripts will be delivered and completed using your computer. Because of this you will need to meet the minimum computer requirements outlined below: Windows 2000, Windows XP, Windows Vista or Windows 7 Note: Windows 2000 and Windows XP are compatible with our systems, but Microsoft no longer supports them. Use of Windows 2000 and XP may be disallowed at any time; we encourage you to begin using Vista or 7 ASAP. Minimum 2 GB RAM CPU (Intel or AMD) 2GHz processor (or equivalent) Resolution of 1,280 x 720 (720p) or greater Internet Explorer 7.0 or higher. Mac and Apple based systems will not work with our programs and platforms. To eliminate problems with your system we recommend using a system that is dedicated to your business and not used by family and friends for recreational purposes. This is not required but will help to ensure that your system maintains maximum operating potential and eliminate potential for virus and spyware to be installed on your system.

4 Phone Service You will be using your phone to process calls for ACD Direct. Calls are routed to the designated work number you provide through our call routing system. A second line is not required, but can be helpful to prevent personal matters from interfering with processing calls for ACD Direct. Calls are inbound - meaning that you will only be receiving calls. No long distance is required. Your phone line used to process calls for ACD Direct must meet the following requirements: * Traditional Telephone Service free of all features (caller ID, call waiting, privacy plus, voice mail, etc.) OR Digital telephone service provided through your Internet service provider (Comcast, AT&T, Vonage, etc.). * Fax machines or answering machines cannot be connected to your work line. * Corded Telephone * Corded Telephone Noise-Cancelling Headset with Mute Feature Note: Magic Jack, Skype, X-Lite or any other soft-phones are not permitted. Cell phones/smart phones are not permitted. Cordless phones and Cordless Headsets are not permitted. Our scripts will be delivered over the internet to your computer. We do have minimum connectivity requirements that must be maintained to ensure that your scripts will function properly once our call routing system sends them to your computer. *Cable *DSL *FiOS Satellite, Dial Up, WiFi, and wireless connections are not accepted. Your internet connection must be hardwired to your computer directly from the modem. Public Access Points in locations such as Libraries, Coffee Shops, Public Wi-Fi are not accepted. Your connection must be a private access point.

5 Experience * Minimum 6 months formal telephone experience, preferably call center related * Moderate level of computer knowledge * Ability to work with minimal supervision * Must be able to type 40 WPM or higher * Must be self directed and self motivated * Strong listening skills * Accuracy * Efficiency * Excellent written and verbal communication skills * Previous call center experience a plus * Great Smile * Must demonstrate call control If your business experience includes customer service, quality assurance, lead generation, data entry, , transcription services and/or other call center related work You must have a moderate level of computer skills to be successful in contracting with ACD Direct. You will be responsible for maintaining your system at peak performance so that our programs and platforms will operate properly and efficiently. CSPs must be familiar with: Maintenance Adjusting Internet Explorer Options and Functions Clearing Internet Cookies, Internet Cache and Internet Temp files. Installing and Removing Programs Updating necessary Internet Explorer Add-Ins such as Adobe Flash Player, Java, Microsoft Net Framework Operating Antivirus and Malware Software Familiarity with Internet Navigation Troubleshooting Computer Related Errors Operating Programs such as Skype, Instant Messengers Capturing Screen Shots - operation including use of the CC function, adding attachments, locating and accessing Junk/Spam/Bulk Mail Folders. Creating New Folders and Saving files when necessary Identifying and disabling or removing pop up blockers. ACD Direct does not offer tech support services at this time. Because of this, we recommend having an option to utilize should tech support be needed. Our in-house support will be available to assist upon request.