User Guide. tglo Version 1 Document Version 1 June 8, 2005

Transcription

1 User Guide tglo Version 1 Document Version 1 June 8, 2005

2 Copyright 2005 TheGlobe.com, 110 East Broward Blvd, 14th Floor, Fort Lauderdale, FL All rights reserved. Voiceglo is a registered trademark of TheGlobe.com. tglo, tglo Home, tglo Business, tglo Mobile, and tglo Online are trademarks belonging to TheGlobe.com. Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries. Google and Google search are trademarks of Google, Inc. Firefox is a trademark belonging to The Mozilla Organization.

3 Contents Chapter 1 About tglo... 1 Powerful Features... 1 Our Plans... 2 System Requirements... 2 Purchasing Talk Time... 2 Chapter 2 Command Center... 3 News and Information... 4 Refer a Friend... 4 Command Center Calendar... 5 Date... 5 Week... 6 Month... 7 Year... 8 Adding an Event to the Calendar... 8 Adding More Details to an Event... 9 Deleting Events from the Calendar Command Center Directory Adding Contacts Color Coding vcards Editing Contacts Deleting Contacts Making Calls from the Directory Sending Text Messages to Contacts Contents i

4 Viewing Information About Your Account tglo Fax Center Sending a Fax using Your Fax Machine Sending a Fax from the Command Center Chapter 3 tglo Mobile Making Calls with tglo Mobile Making Calls from tglo Online Making Calls from the Command Center Making Calls from the Command Browser Chapter 4 tglo Home Making Calls with tglo Home Making Calls from tglo Online Making Calls from the Command Center Making Calls from the Command Browser Chapter 5 tglo Business Making Calls with tglo Business Making Calls from tglo Online Making Calls from the Command Center Making Calls from the Command Browser Chapter 6 tglo Online Moving tglo Online Making Phone Calls Dialing U.S. and Canadian Numbers Dialing International Numbers Using the Alpha-Numeric Keypad ii Contents

5 Contents Using Keyboard Keys Using Your Browser s Address Bar Receiving Calls Muting Calls Placing Calls on Hold Ending Calls Re-dialing Missed and Recent Calls Using the tglo Online Telephone Features Caller ID Call Waiting Call Forwarding Automatic Call Forwarding Voice Mail to Sending Calls Directly to Voice Mail Do Not Disturb Hiding tglo Online Closing tglo Online Chapter 7 SMS and Network Callback Using SMS for U.S. Calls Using SMS from Outside the U.S Chapter 8 tglo Command Browser Downloading Command Browser Starting Command Browser Menus, Control Buttons, Browse, and Dial Menus Buttons Search Contents iii

6 Making Calls from the Command Browser tglo Online Phone Command Center Directory Search Bar Closing Command Browser Chapter 9 tglo Bridge Making Calls Using tglo Bridge Installing the tglo Bridge with a Telephone Installing the tglo Bridge with a Fax Machine Installing tglo Bridge with Fax Machine and Telephone. 42 iv Contents

7 Chapter 1 About tglo tglo offers its customers super-cheap calling to anywhere in the world from any registered phones. Brought to you by voiceglo, a subsidiary of theglobe.com (otcbb:tglo), tglo is the lead product among a suite of products aimed at simplifying and unifying all of your communications service needs. At voiceglo we know that people depend on many different communication tools, and often from several different providers. Plans are confusing and there are too many bills. However, through the use of our free tglo Command Center, tglo customers can manage all of their communications services from one place. Imagine having one management tool and one bill for your: Mobile phones Traditional landlines Business landlines PCs Powerful Features Instant messengers Our feature set includes: Low global rates Free online calling Free Fax between tglo customers Virtual Phone Book 1

8 Synchronized calendars and schedules Voice Mail to Conferencing Click to Call Our Plans We have several plans to meet a variety of needs for: Home Business Mobile Visit our website ( for specific details about each plan. System Requirements Purchasing Talk Time The following is required to use tglo: Computer running Windows 2000 or Windows XP Microphone and speakers, or headset (tglo Online) Microsoft Internet Explorer browser software v5.0 or later or Mozilla Firefox (PC) An Internet connection (dial-up or broadband) You can visit our tglo online store at any time to recharge your account. tglo Home and Business require an initial, non-refundable, $20.00 account deposit for international or overage minutes out of plan. Charges will be deducted from your account as you use international or overage minutes. Your account will be automatically recharged when your balance reaches $5.00. The amount of talk time varies based on the calling rate to each country. When you use our service from any of your registered phones, our automated system tells you how much time you have to make your call. 2 Chapter 1 - About tglo

9 Chapter 2 Command Center The Command Center is your online account manager, calendar, phone book, and account funding center. It puts everything you need to use tglo Mobile in one easy-to-access place. Access your Command Center in one of the following ways: Sign in to tglo.com by clicking the Sign In link on the website, and then type your Address and Password. Double-click the Command Browser icon on your desktop, and sign in by typing your Address and Password. See tglo Command Browser on page 33 for information about the Command Browser. 3

10 News and Information From the Command Center you can view information about your account, including information about your recent calls, and the amount of money left in your account. You can also access your online Directory from the Command Center. From the online Directory you can call, instant message, or text message your contacts. To take advantage of the Directory features, you must first download and install the Command Browser software. Go to the tglo Store link on our website, or click the link in your Welcome to download the software. The Command Center also provides you with a handy calendar to keep track of important events and dates. You can also keep up with current events and daily news. Each area of the Command Center is described in this chapter. The Command Center provides your with links to various new agencies so you can catch up on the latest headlines, sports, cartoons and other interests. Figure 1. News Area of the Command Center Refer a Friend If you like using tglo, invite your friends and family to try it too. Figure 2. Refer-a-Friend Type the Address of the person you want to invite and click Go. Your friend will receive an from us on your behalf, with an invitation to sign up for tglo. 4 Chapter 2 - Command Center

11 Command Center Calendar The Calendar is in the center of the Command Center. Click the Home button to return the calendar to the original view. Mini calendar. Select a date by clicking it. Use the drop-down lists or back and forward buttons to change the month and year. Using the Command Center Details of the date you select on the mini calendar. Figure 3. Calendar You can use your calendar to view a single day, a week, a month, or an entire year. You can return to the original calendar view at any time by clicking the Home button at the top of the calendar. Date To show a single day, click the date you want to see on the mini calendar, or click the Today link above the mini calendar. The section below the mini calendar changes to reflect the date you selected. See example in figure above. Chapter 2 - Command Center 5

12 Week To show the current week: 1 Click today s date on the mini calendar, or click the Today link. 2 Click the 7 button above the mini calendar. A window opens showing the current week. Figure 4. Week View To show a different week: 1 Click a date in that week on the mini calendar, or select the month and year from the mini calendar drop-down lists, and then click a date in the week you want to see. 2 Click the 7 button above the mini calendar. A window opens showing the week you selected. 6 Chapter 2 - Command Center

13 Month To view the current month: 1 Click today s date on the mini calendar, or click the Today link. 2 Click the 31 button above the mini calendar. A window opens showing the current month. Using the Command Center Figure 5. Month To view another month, select the month and year from the mini calendar drop-down lists. The mini calendar changes to display that month. To display a larger view of that month, click the 31 button above the mini calendar. A window opens showing the current month. Chapter 2 - Command Center 7

14 Year To view the current year, click the 365 button above the mini calendar. A window opens showing the current year. Figure 6. Year To show another year, select the year from the mini calendar drop-down list. Then click the 365 button above the mini calendar. Adding an Event to the Calendar 1 On the mini calendar, click the date to which you want to add the event. The area below the mini calendar changes to display the hours for that date. 2 Double click any hour. The mini calendar changes to the Create Event area. Figure 7. Create Event 8 Chapter 2 - Command Center

15 3 Type the start time in the From field and the end time in the Until field. 4 Type the event title. 5 Click Create. Using the Command Center Figure 8. Schedule The event you created is added to the calendar date you selected. Adding More Details to an Event You can add more details to the event once you have added the event to your calendar. 1 Double-click the pencil and paper icon next to the event. Figure 9. Additional Event Information 2 Add notes and remarks. Chapter 2 - Command Center 9

16 3 Determine if you want your note public or private in the Visibility drop-down list. This field will be fully functional in a future release. 4 When you are finished adding details, click Save Changes. Deleting Events from the Calendar You can delete events from your calendar. 1 Find the event on your calendar. 2 Double-click the pencil and paper icon next to the event. Figure 10. Delete an Event 3 Click Delete. No confirmation prompt is given. The event is deleted from your calendar as soon as you click Delete. Command Center Directory Use the Command Center to keep a centralized Directory of all of your contacts you plan to call, instant message, or text message. To take advantage of the Directory features, you must first download and install the Command Browser software. Go to the tglo Online Store link on our website, or click the link in your Welcome Chapter 2 - Command Center

17 Adding Contacts You can add contacts to your Command Center directory. 1 On the Contacts tab of the Command Center, click New. 2 Enter as much information as you want. Notice that the categories are color coded. These colors make it easier to locate your contact on the Contacts tab. 3 Type the contact s tglo registered phone number in the tglo Online field if you want the contact to appear in your buddy list. Using the Command Center If you do not type a phone number in this field, the contact will not be visible in your buddy list, but will still be stored in your tglo Directory. You can locate contacts who are not in your buddy list by clicking View Contacts and clicking a category or the first letter of the contact s last name. 4 When you are finished, click Create. Color Coding When you categorize your contacts with the color coded categories, you can easily sort and locate certain types of contacts in the Directory. Notice that each category you have assigned to a contact is listed below the Contact area of the Directory. If you only want to view one category of contact, click it. To show all categories again, click Show All Categories. vcards A vcard is a file with the extension of.vcf that contains all of your information in a business card-like format. When a user clicks your vcard, all of the information you provided in it is automatically saved in their address book. Editing Contacts You can edit or add new information to your contact listings. 1 Click the category to which the contact is associated, or Click Show All Categories. Chapter 2 - Command Center 11

18 2 Locate the contact. 3 Click the pen and paper icon next to the contact. Make the necessary changes and click Modify. Deleting Contacts You can delete contacts from your Command Center directory. 1 Click the category to which the contact is associated, or Click Show All Categories. 2 Locate the contact. 3 Click the trash can icon next to the contact. You will be prompted to make sure you want to delete the contact. 4 Click OK to delete the contact from your contact list. Making Calls from the Directory The call manager enables you to initiate a phone call right from the Command Center. 1 Click the name of the contact you want to call. 2 Select Call [Name]. Sending Text Messages to Contacts You can send text messages to your contacts mobile phone from the Command Center Directory. You must add your contact s mobile phone number to the Directory before you can use this feature. Each message is only 10 cents. 1 Click the name of the contact you want to message. 2 Select Message [Name]. 12 Chapter 2 - Command Center

19 Viewing Information About Your Account Log in to your Command Center. Your account information is located on the left side of the Command Center. Using the Command Center Figure 11. Your Account Information Your account status, tglo-connected phones, and call history are all viewable in this window. Chapter 2 - Command Center 13

20 tglo Fax Center Use the tglo Fax Center on the Command Center to send faxes either to a contact s address or to a traditional fax machine. Faxing via the Command Center is easy, and it is free when you fax another tglo customer. You will need to purchase our tglo Bridge from our tglo Store to take advantage of the tglo Fax Center feature. See the section called tglo Bridge on page 39 for purchasing and setup instructions. Figure 12. tglo Bridge Each fax you send is delivered as an attachment to the recipient s address. The cost of sending faxes to traditional fax machine varies based on the geographical location the recipient s fax machine. If the fax machine resides in your local calling area, the cost of sending the fax is free. If the fax machine reside outside your local calling area, the cost of the fax is based on our low calling rates. Sending a Fax using Your Fax Machine Once you have installed the tglo Bridge (see directions above), you can begin sending faxes over the tglo network. To send a fax using your fax machine, follow these instructions. 1 Turn on your computer and ensure you are connected to the Internet. 2 Insert the pages you want to send in the fax machine s page slot (follow the instructions in your fax machine s user manual). 3 Dial the number to which you want to send the fax. 14 Chapter 2 - Command Center

21 4 Press your fax machine s Send (or Start Fax) button. Your fax is sent. Sending a Fax from the Command Center You can send a fax using the Command Center. 1 Log in to your Command Center if you have not already done so. 2 Click the Contacts tab. 3 Type the number to which you are sending the fax in the To field of the Fax Manager. Using the Command Center 4 Click Dial. Your fax machine rings. 5 Pick up the receiver on your fax machine. Our automated voice systems informs you of your current balance and how much time you have left based on the phone number you entered for the fax. 6 Press your fax machine s Send (or Start Fax) button. Your fax is sent. If your recipient is in your Contact list and you have the recipient s address, the fax is sent as an attachment to the recipient s E- mail address. The price of sending the fax is free. Chapter 2 - Command Center 15

22 16 Chapter 2 - Command Center

23 Chapter 3 tglo Mobile Making Calls with tglo Mobile You can make calls from any of the phones you just registered. It's easy! Refer to your mobile phone s user guide for detailed instructions on using your phone. 1 From any of your registered phones, dial your access number (refer to your Welcome for this number) and press Talk. We suggest you list this number in your mobile phone directory and label it as tglo Access. Then register that number in your speed dial for the 9 key. Upon connection, our automated operator informs you of your available balance and then you will hear a dial tone. 2 Dial the number. Do not press Talk again after dialing the phone number. For the US and Canada, dial: 1 + area code + phone number. For international calls, dial country code + city code + phone number. Our automated operator lets you know your maximum talk time based on the destination number and your account balance. 17

24 Making Calls from tglo Online You can make calls using the tglo Online software for even more savings on your calls. See tglo Online on page 23 for details. Making Calls from the Command Center You can also make calls from the Command Center Directory. See Making Calls from the Directory on page 12 for instructions. Making Calls from the Command Browser You can also make calls from the Command Browser. See Making Calls from the Command Browser on page 35 for instructions. 18 Chapter 3 - tglo Mobile

25 Chapter 4 tglo Home tglo Home provides you with unlimited local and long distance calling within the U.S. from your primary registered phone and reduced global calling rates for any phone you register. Visit ww.tglo.com for full details on the tglo Home plan. For even more convenience, our tglo Bridge enables you to use your home phone and home fax with tglo. See tglo Bridge on page 39 for full details on tglo Bridge. Making Calls with tglo Home You can make calls from any of the phones you just registered. It's easy! Refer to your home or mobile phone s user guide for detailed instructions on using your phone. 1 From your primary registered phone, dial your access number (refer to your Welcome for this number) and press Talk. If you registered your mobile phone, we suggest you list this number in your mobile phone directory and label it as tglo Access. Then register that number in your speed dial for the 9 key. You will hear a message from our automated operator, and then you will hear a dial tone. 19

26 2 Dial the number. Do not press Talk again after dialing the phone number. For the US and Canada, dial: 1 + area code + phone number. For international calls, dial country code + city code + phone number. Making Calls from tglo Online You can make calls using the tglo Online software for even more savings on your calls. See tglo Online on page 23 for details. Making Calls from the Command Center You can also make calls from the Command Center Directory. See Making Calls from the Directory on page 12 for instructions. Making Calls from the Command Browser You can also make calls from the Command Browser. See Making Calls from the Command Browser on page 35 for instructions. 20 Chapter 4 - tglo Home

27 Chapter 5 tglo Business tglo Home provides you with unlimited local and long distance calling within the U.S. from your primary registered phone and reduced global calling rates for any phone you register. You also receive a 10-digit virtual phone number. Visit ww.tglo.com for full details on the tglo Business plan. See tglo Online on page 23 for full details on using tglo Online. For even more convenience, our tglo Bridge enables you to use your business phone and business fax with tglo. See tglo Bridge on page 39 for full details on tglo Bridge. Making Calls with tglo Business You can make calls from any of the phones you just registered. It's easy! Refer to your office or mobile phone s user guide for detailed instructions on using your phone. 1 From any of your registered phones, dial your access number (refer to your Welcome for this number) and press Talk. We suggest you list this number in your mobile phone directory and label it as tglo Access. Then register that number in your speed dial for the 9 key. You will hear a message from our automated operator, and then you will hear a dial tone. 21

28 2 Dial the number. Do not press Talk again after dialing the phone number. For the US and Canada, dial: 1 + area code + phone number. For international calls, dial country code + city code + phone number. Making Calls from tglo Online You can make calls using the tglo Online software for even more savings on your calls. See tglo Online on page 23 for details. Making Calls from the Command Center You can also make calls from the Command Center Directory. See Making Calls from the Directory on page 12 for instructions. Making Calls from the Command Browser You can also make calls from the Command Browser. See Making Calls from the Command Browser on page 35 for instructions. 22 Chapter 5 - tglo Business

29 Chapter 6 tglo Online tglo Online is a browser-based telephone that uses Voice over IP (VoIP) technology. Using tglo Online, you can make calls to and receive calls from any phone in the world using your computer, while surfing the web at the same time. Moving tglo Online Making Phone Calls Figure 13. tglo Online Interface Voice over Internet Protocol (VoIP) is the ability to carry normal telephony-style voice data over the Internet with the same functionality, reliability, and voice quality as Plain Old Telephone Service (POTS). Click the phone icon at the top of the Command Browser. Click the top or side of tglo Online and drag it to any part of your window that suits your needs. There are multiple ways to make calls with tglo Online. It does not matter which method you use, and you can use a combination of each to make calls. Each method is described below. 23

30 Dialing U.S. and Canadian Numbers You must dial a 1 before dialing mobile and landline-based numbers in the U.S. and Canada. For example: Dialing 1 before tglo Online numbers is not necessary. Dialing International Numbers For international calls, dial 011+ the country code + the phone number. For example: Using the Alpha-Numeric Keypad You can use the alpha-numeric keypad on the tglo Online to dial phone numbers. Figure 14. Alpha-numeric keypad 1 Click the Dialpad tab on the phone to display the alpha-numeric keypad. 2 Click the numbers on the alpha-numeric keypad on tglo Online to dial a phone number. 24 Chapter 6 - tglo Online

31 The numbers you dial appear in the status display window. tglo Online 3 Click Talk. If you make a mistake while dialing, press BACKSPACE to delete the numbers one at a time, or press ESC to clear all the numbers and start over. 4 When you are finished talking, click End to end the call. Using Keyboard Keys You can also use your keyboard keys to dial phone numbers. 1 Press the appropriate numeric keys to dial a number. The numbers you dial appear in the status display window. If you make a mistake while dialing, press BACKSPACE to delete the numbers one at a time, or press ESC to clear all the numbers and start over. 2 Press ENTER to place the call. 3 When you are finished talking, press ESC on your keyboard to end the call. Using Your Browser s Address Bar You can make calls directly from your browser s address bar. 1 Type the contact s phone number in your browser s address bar. 2 Press ENTER. tglo Online pops up and places the call. 3 When you are finished talking, click End, or Press ESC on your keyboard to end the call. Chapter 6 - tglo Online 25

32 Receiving Calls When someone calls your tglo Online number, your tglo Online pops up and the border around the status screen flashes and changes color from grey to green. 1 Click Talk to accept the call. 2 When you are finished talking, click End, or Press ESC on your keyboard to end the call. Muting Calls While on a call, click Mute. To remove the mute setting, click Mute again. Placing Calls on Hold While on a call, click Hold. To return to the call (take the call off Hold), click Hold again. Ending Calls When you are finished talking to a caller, click End on tglo Online, or press ESC on your keyboard to end the call. Re-dialing Missed and Recent Calls You can view a list of missed and recent calls in the status display window and re-dial those numbers with the click of a button. Missed and recent calls stay in tglo Online memory until you exit tglo Online. Notice in the status display window, there are two arrows and a phone icon. Use these buttons to locate missed and recent calls. Figure 15. tglo Online Display Screen 1 Click the up or down arrows to display a call type: Enter Re-dial Calls 26 Chapter 6 - tglo Online

33 Enter Missed Calls tglo Online 2 Click the phone icon to select the phone type. 3 Use the up and down arrows to scroll up and down the list of calls for that type. 4 Click Talk or the phone icon when the number you want to call is displayed on the screen. 5 When you are finished talking, click End, or Press ESC on your keyboard to end the call. Using the tglo Online Telephone Features tglo Online includes many traditional phone features you are already accustomed to with your landline and mobile phones. Caller ID When someone calls your tglo Online, the caller s name or telephone number is displayed in the status display window. If you have purchased a 10-digit U.S. telephone number from us, when you call someone from your tglo Online, your 10-digit tglo Online number displays on that person s tglo Online. Caller ID is available for all tglo Online plans. Your 10-digit tglo Online number displays on your recipient s landline or mobile phone screen if that person subscribes to Caller ID service from their provider. Call Waiting If someone calls you while you are already on a call, tglo Online beeps, and the new caller s telephone number is displayed in the tglo Online window. To answer the incoming call, click Talk. To return to your original call, click Talk again. You must have a tglo Online service plan that includes Call Waiting to use this feature. Chapter 6 - tglo Online 27

34 Call Forwarding You can forward your tglo Online calls to another phone number (tglo Online, landline, or mobile). To forward calls: 1 Click Forward Calls. tglo Online displays Call Ringing in the display window and then Call Answered. You will hear a beep. 2 Using the tglo Online keypad, dial the number to which you want your calls forwarded. The number is displayed on the tglo Online status display window. Remember to dial a 1 before dialing any tglo Online, mobile, and landline-based numbers in the United States and Canada. After a few seconds, you will hear an automated voice attendant repeat the number you just dialed. Your incoming calls are now forwarded to that number. Disabling Call Forwarding Before you can receive calls on your tglo Online again, you must disable the call forwarding feature. Click Forward Calls. tglo Online displays Call Ringing in the display window and then Call Answered. You will hear a beep. tglo Online displays Call disconnected by remote and then Ready for call. call forwarding has been disabled. Automatic Call Forwarding tglo Mobile also includes a Automatic Call Forwarding feature. If someone calls you from their Command Center Directory, and you do not answer the call using tglo Online, the call is then forwarded to your Primary Phone. Voice Mail to Voice mail messages are automatically recorded as MP3 files and sent to your address. To listen to your voice mail messages, follow your software s instructions for opening messages and listening to attached MP3 files. 28 Chapter 6 - tglo Online

35 Sending Calls Directly to Voice Mail If you prefer to send a call directly to voice mail instead of answering it, click Send to when tglo Online rings. Your caller is immediately prompted to leave a voice mail message, and it is recorded as an MP3 file and sent to your address. tglo Online Do Not Disturb If you do not want to be disturbed by tglo Online calls, use the Do Not Disturb feature. 1 Right-click the tglo Online status icon in the Windows Task Bar. Figure 16. Right-click the tglo Online Icon 2 Select DND (Do Not Disturb).The tglo Online status icon on the Windows Task Bar changes ( ) to remind you that Do Not Disturb is set to On. 3 Minimize or close tglo Online. Incoming calls go directly tovoice Mail to . Removing the Do Not Disturb Setting To remove the Do Not Disturb setting: 1 Right-click the tglo Online status icon in the Windows Task Bar. 2 Select DND (Do Not Disturb). The tglo Online status icon returns to the default setting. Hiding tglo Online There are multiple ways to hide tglo Online. Click, or Double-click the icon on your desktop, or Click the icon in your browser. This hides tglo Online, but you can still receive calls. Chapter 6 - tglo Online 29

36 Closing tglo Online Right-click the status icon in the Windows Task Bar, and select Exit. Figure 17. Right-click the status icon This closes the tglo Online program. Any calls you receive after you have exited the program are sent to Voice Mail (or Voice Mail to if you are a customer with a free calling plan). 30 Chapter 6 - tglo Online

37 Chapter 7 SMS and Network Callback SMS stands for Short Message Service. Many people use SMS now to send and receive short alphanumeric messages from their mobile phones. This is also known as text messaging. You can use SMS in one of two ways using tglo. First, you can send an SMS right from the Command Center Directory. See Sending Text Messages to Contacts on page 12 for instructions. You can also use SMS to set up a call using our Callback feature. This feature enables you to set up a call on our network where ever your mobile phone has service. You SMS us, and we call you back with the connected call at our low rates. Each SMS is only 10 cents. Using SMS for U.S. Calls Use the SMS feature on your registered mobile phone to initiate the Call Back service from our network. 1 Using your mobile phone, send a blank SMS message to our designated Call Back number: Wait for a call back from our switch. 3 When your mobile phone starts ringing, answer it. You will be greeted by our interactive voice response (IVR) gateway, which will provide you with your account balance information and dial tone. 31

38 4 Dial the number you want to call. Using SMS from Outside the U.S. You can also use the SMS feature on your registered mobile phone to access our network while you are outside of the United States. 1 Using your mobile phone, send a blank SMS message our designated Call Back number: Wait for a call back from our switch. 3 When your mobile phone starts ringing, answer it. You will be greeted by our interactive voice response (IVR) gateway, which will provide you with your account balance information and dial tone. 4 Dial the number you want to call. 32 Chapter 7 - SMS and Network Callback

39 Chapter 8 tglo Command Browser The Command Browser is a powerful Internet browser and communications tool. It is the ultimate way to surf with it s clean interface and lack of Active X controls, which slow you down. Figure 18. Command Browser Command Browser is the quick way to access your Command Center. Simply double-click the Command Browser icon on your desk top to immediately view the Command Center. There is no need to log on as you would from our website. See Command Center on page 5 for information on using the Command Center. 33

40 Command Browser includes your account management, search, calendar, and online phone tools. It also enables you to call, fax, and message contacts from your Directory. Downloading Command Browser You were invited to try tglo Online in your Welcome . 1 If you have not already done so, click the link to tglo Online in your Welcome . You will be prompted to save or open the file. 2 Click Open and follow the instructions on your screen to install the phone. Once you have finished, there will be a tglo Online icon on your computer s desktop. Starting Command Browser To start Command Browser, double-click the Command Browser icon ( ) on your desktop. The Command Browser opens. You can minimize the browser, resize it, or move it as you would any window. Menus, Control Buttons, Browse, and Dial At the top of the Command Browser, notice the menus and control buttons Command Browser Menus Control Buttons Search Figure 19. Command Center menus, buttons, and search tools. Menus The Command Browser menus provide you with additional tools not displayed on the screen. Click a menu to open it, then select an option from the list to work with that tool. 34 Chapter 8 - tglo Command Browser

41 Buttons These buttons allow you to control browsing and phone capabilities. There are standard Back and Forward buttons for surfing, and there are Talk and End buttons for the tglo Online phone. Search The Search tools allow you to do three things. Go directly to a website by typing the website name in the Address/Keyword field and clicking Go. For example, type tglo.com and click Go. There is no need to type www. Search for a topic by typing a keyword in the Address/Keyword field and clicking Search. For example, type VoIP and click Search. Dial a make a phone call by typing the phone number in the Address/Keyword field and clicking Dial. For example, type and click Dial. tglo Command Browser Making Calls from the Command Browser You can make calls in three different ways from the Command Browser. You can make calls from the: tglo Online Phone Command Center Directory Search Bar See previous section for instructions. tglo Online Phone If you are using the Command Browser: 1 Click the phone icon on your Command Browser, 2 Dial the number you want to call. See tglo Online on page 23 for full details on using the tglo Online phone. Chapter 8 - tglo Command Browser 35

42 Command Center Directory If you are using your Command Center Contact List: 1 Click the name of the contact you want to call. 2 Select Call [Name]. See Managing Your Command Center Directory on page 12 for more information on using the Directory. Search Bar You can make calls from the Command Browser s Search bar if the contact you want to call is in your Directory. See Adding Contacts on page 12 for instructions on adding contacts to your Directory. 1 Type the name of the contact you want to call. 2 Click Dial. Closing Command Browser To fully close Command Browser you must close both the Command Browser and the tglo Online phone. 1 Right-click the Command Browser icon in the Windows Task Bar, and select Close. Figure 20. Closing Command Browser 36 Chapter 8 - tglo Command Browser

43 2 Right-click the status icon in the Windows Task Bar, and select Exit. Figure 21. Right-click the status icon This closes the tglo Online program. Any calls you receive after you have exited the program are sent to Voice Mail (or Voice Mail to if you are a customer with a free calling plan). tglo Command Browser Chapter 8 - tglo Command Browser 37

44 38 Chapter 8 - tglo Command Browser

45 Chapter 9 tglo Bridge Our tglo Bridge enables you to use your home or business phone and home or business fax with tglo. It is simple to use and very powerful. There is no need to install separate drivers and you do not need a power source for tglo Bridge. Simply connect the bridge to your home phone, fax, and Internet-connected computer, and it does the rest. You can purchase tglo Bridge from our online store. Log in to your Command Center and click the link to the online store. The following sections contain simple setup instructions. Be sure to follow them completely. Failure to do so could result in your inability to dial 911 during an emergency. See the section called tglo Fax Center on page 14 for instructions on using the tglo Bridge. Your computer must be booted up and connected to the Internet for a call to be routed through the tglo network. If your computer is not booted up or connected to the Internet, your call will be routed through your local carrier at your local carrier s rates. Making Calls Using tglo Bridge When you make calls using a traditional telephone that is connected to the tglo Bridge, you do not have to dial an access number as you do with tglo Mobile. However, your computer must be booted up and connected to the Internet in order to use our calling rates. If your computer is not connected to the Internet when you make a call, your call is routed through your telephone provider and that provider s calling rates will apply toward the call. 39

46 Installing the tglo Bridge with a Telephone Your tglo Bridge package includes the tglo Bridge, a USB cable, and a standard telephone cable. You will also need a second telephone cable for this setup. You should already have one with your telephone. To install your tglo Bridge to a telephone only, follow these instructions. 1 Plug the smaller end of the USB cable into the back of the tglo Bridge. 2 Plug the wider end of the USB cable into an available USB port on the back of your computer. Figure 22. Installing a tglo Bridge with a Telephone 3 Plug one end of a telephone cable into the LINE port on the back of tglo Bridge, and plug the other end into the telephone outlet. or If you currently have a telephone cable plugged into the LINE port on your telephone, remove it and plug it into the LINE port on the back of the tglo Bridge. Be sure the other end of this cable is plugged into a standard telephone outlet. This is very important. If you need to make a 911 call using this phone, the tglo Bridge MUST be connected to standard phone outlet. 4 Plug one end of the standard telephone cable into the TEL port on the back of the tglo Bridge. 40 Chapter 9 - tglo Bridge

47 5 Plug the other end of the standard telephone cable into the LINE port on your telephone. tglo Bridge Installing the tglo Bridge with a Fax Machine Your tglo Bridge package includes the tglo Bridge, a USB cable, and a standard telephone cable. You will also need a second telephone cable for this setup. You should already have one with your fax machine. To install your tglo Bridge to a fax machine only, follow these instructions. 1 Plug the smaller end of the USB cable into the back of the tglo Bridge. 2 Plug the wider end of the USB cable into an available USB port on the back of your computer. Figure 23. Installing a tglo Bridge with a Fax Machine 3 If you currently have a telephone cable plugged into the LINE port on your fax machine, remove it and plug it into the LINE port on the back of the tglo Bridge. Be sure the other end of this cable is plugged into a standard telephone outlet. This is very important. If you need to make a 911 call using this phone, the tglo Bridge MUST be connected to standard phone outlet. 4 Plug one end of the standard telephone cable into the TEL port on the back of the tglo Bridge. Chapter 9 - tglo Bridge 41

48 5 Plug the other end of the standard telephone cable into the LINE port on your fax machine. 6 Plug your existing telephone cable into the LINE port on the back of the tglo Bridge. Installing tglo Bridge with Fax Machine and Telephone Your tglo Bridge package includes the tglo Bridge, a USB cable, and a standard telephone cable. You will also need two additional telephone cables for this setup. You should already have them with your fax machine and your telephone. To install your tglo Bridge to a fax machine and telephone, follow these instructions. 1 Plug the smaller end of the USB cable into the back of the tglo Bridge. 2 Plug the wider end of the USB cable into an available USB port on the back of your computer. Figure 24. Installing a tglo Bridge with a Fax Machine and Telephone 3 Plug one end of a telephone cable into the LINE port on the back of tglo Bridge, and plug the other end into the telephone outlet. or 42 Chapter 9 - tglo Bridge

49 If you currently have a telephone cable plugged into the LINE port on your fax machine, remove it and plug it into the LINE port on the back of the tglo Bridge. Be sure the other end of this cable is plugged into a standard telephone outlet. This is very important. If you need to make a 911 call using this phone, the tglo Bridge MUST be connected to standard phone outlet. tglo Bridge 4 Plug one end of the standard telephone cable into the TEL port on the back of the tglo Bridge. 5 Plug the other end of the standard telephone cable into the LINE port on your fax machine. 6 Plug your existing telephone cable into the LINE port on the back of the tglo Bridge. Chapter 9 - tglo Bridge 43