IT Services, University of Wolverhampton 2

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2 2013 by CustomGuide, Inc Brownlow Avenue; Saint Louis Park, MN This material is copyrighted and all rights are reserved by CustomGuide, Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of CustomGuide, Inc. We make a sincere effort to ensure the accuracy of the material described herein; however, CustomGuide makes no warranty, expressed or implied, with respect to the quality, correctness, reliability, accuracy, or freedom from error of this document or the products it describes. Data used in examples and sample data files are intended to be fictional. Any resemblance to real persons or companies is entirely coincidental. The names of software products referred to in this manual are claimed as trademarks of their respective companies. CustomGuide is a registered trademark of CustomGuide, Inc. IT Services, University of Wolverhampton 2

3 Table of Contents Getting Started... 7 Introduction to Windows Going from Windows 7 to Windows What s New in Windows Preparing your PC for the Upgrade Upgrading to Windows 8.1 from Windows 8/RT The Upgrade Assistant Upgrading to Windows 8.1 from Windows Getting Started Review Windows 8.1 Navigation and Settings Basic Navigation Keyboard Shortcuts Working with Multiple Metro Apps Personalizing Windows Windows 8.1 Navigation and Settings Review Working with Apps Adding Apps Using Apps Organizing Apps Removing Apps Working with Apps Review Office 365 Integration Office for Desktop and Mobile Devices The SkyDrive Office 365 Integration Review Charms Search Share Devices Settings Charms Review Security Basic Security System Security Device Encryption Security Review CustomGuide, Inc.

4 Introducing CustomGuide Courseware Thank you for choosing CustomGuide courseware as the solution to your training needs. A proven leader in the computer training industry, CustomGuide has been the key to successful training for thousands of students and instructors across the globe. This manual is designed for computer users of all experience levels. Novice users can use it to learn skills such as formatting text, while advanced users can use it to create their own templates. All this information is quickly accessible. Lessons are broken down into basic step-by-step instructions that answer how-to questions in minutes. You can print a complete 300-page training manual or a single page of instructions. Here s how a CustomGuide manual is organized: Chapters Each manual is divided into several chapters. Aren't sure if you're ready for a chapter? Look at the table of contents that appears at the beginning of each chapter. It will tell you the name of each lesson and subtopic included in the chapter. Lessons Each chapter contains lessons on related topics. Each lesson explains a new skill or topic and contains an exercise and exercise file to give you hands-onexperience. These skills can also be practiced using CustomGuide Online Learning. Review A review is included at the end of the manual. Use these quiz questions and answers to assess how much you've learned. What People Are Saying I have saved hundreds of hours of design time by just picking and choosing what I want from the courseware. Stephanie Zimmerman Lancaster County Library We have been able to customize our training sessions on all Microsoft Office products, at all levels. The ROI of these guides is great. Dawn Calvin Las Virgenes Municipal Water District All in all, the friendliest, most open and easy to understand tutorial of its type that I ve ever seen. W. Boudville Amazon.com curriculum that is of high quality, student friendly, and adaptable to the audience. Sherrill Wayland St. Charles Community College a nice training option for almost any need. Their complete Microsoft Office package is by far the best deal on the market. Technical Assistance Program Purdue University Any instructor teaching classes on Windows or Microsoft Office will definitely want to give serious consideration to this important collection of titles that will definitely fit well into their classroom learning. Dale Farris Golden Triangle PC Club The materials are exceptional I am so excited about using them! Thanks to you and your team for doing this wonderful work! Shannon Coleman Learning Post Ltd. IT Services, University of Wolverhampton 4

5 How It Works 1. Open Microsoft Word Our customizable courseware is provided as simple-touse, editable Microsoft Word documents if you can use Microsoft Word you can create your own training materials in minutes! 2. Select Your Topics Select the content you need from our award-winning courseware library. You can even mix and match topics between titles, such as Microsoft Outlook and Microsoft Word. 3. Customize Arrange topics in the order you want the courseware automatically updates to reflect your changes. Add your organization s name and logo for a professional inhouse look. 4. Print and Distribute Print as many copies as you need at your site, without paying any per-unit royalties or maintaining physical inventories. You can print single-page handouts, a group of related lessons, or a complete manual. It s fast, convenient, and very affordable. 5. Teach and Learn You ll love having your own customized training materials, and your users will appreciate the colorful illustrations, down-to-earth writing style, and the convenience of having a reference guide that they can use in or out of the classroom CustomGuide, Inc.

6 Courseware Features Working with Shapes and Pictures Positioning Pictures Whenever you insert a graphic into a document, it is inserted inline with text by default. This means that the text in the document moves in order to accommodate the graphic. This lesson will show you how to adjust text wrapping and how to use the grid to position objects. Tips If you want to use a graphic with other graphics or objects, they must be on a drawing canvas. See the lesson on Inserting Shapes for more information. Adjust text wrapping To adjust how text reacts to the objects in your documents, change the object s text wrapping. 1. Double-click the object whose text wrapping you wish to adjust. The Format contextual tab appears on the Ribbon. A list of text wrapping styles appears. Take a look at the Text Wrapping Styles table for a description of each style. 2. Click the Text Wrapping button in the Arrange group. The text wrapping style is applied to the image. 3. Select a text wrapping style from the list. Other Ways to Adjust Text Wrapping: Exercise Exercise File: AmericanHistory7-3.docx Exercise: Select the header row containing the month labels, the Income row, the Total Exp. Row, and the Net Inc. row (use the Ctrl key to select multiple rows). Create a 2-D Clustered Column chart. Table 7-2: Text Wrapping Styles In Line with Text Square Tight Behind Text In Front of Text Top and Bottom This places the object at the insertion point in a line of text in the document. The object remains on the same layer as the text. Wraps text around all sides of the square bounding box for the selected object. Wraps text tightly around the edges of the actual image (instead of wrapping around the object s bounding box). This removes text wrapping and puts the object behind text in a document The object floats on its own layer. This removes text wrapping and puts the object in front of text in a document. The object floats on its own layer. Wraps text around the top and bottom of the object, leaving the area to the right and left of the object clear. Right-click the image, point to Text Wrapping in the contextual menu, and select an option from the submenu. To display/hide the grid Just like the graph paper you used to use in geometry class, the grid consists of horizontal and vertical lines that help you draw and position objects. 1. Click the View tab on the Ribbon. 2. Click the Gridlines check box in the Show/Hide group. Horizontal and vertical gridlines appear on the page. Other Ways to Display the Grid: Through Similar to the Tight style, this style wraps text throughout the image. Press <Shift> + <F9>, or click the Format contextual tab on the Ribbon, click the Align button in thearrange group, and select View Gridlines from the list. Tip: Gridlines do NOT appear in the printed document. Figure 7-3: A document with the grid displayed CustomGuide, Inc. Lessons are presented on one or two pages, so you can follow along without wondering when a lesson ends and a new one begins. Clear step-by-step instructions answer how-to questions. Anything you need to click appears like this. Whenever there is more than one way to do something, the most common method is presented in the numbered step, while the alternate methods appear beneath. The table of contents, index, tables, figures, and quiz questions automatically update to reflect any changes you make to the courseware. Each lesson includes a hands-on exercise and practice file so users can practice the topic of the lesson. Tips let you know more information about a specific step or topic as a whole. Tables provide summaries of the terms, toolbar buttons, and options covered in the lesson. Icons and pictures show you what to look for as you follow the instructions. IT Services, University of Wolverhampton 6

7 1 Getting Started Introduction to Windows Going from Windows 7 to Windows What s New in Windows Preparing your PC for the Upgrade Basic System Requirements General Tips Upgrading from Windows 8/RT The Upgrade Assistant Upgrading from Windows Welcome to Microsoft Windows 8.1! The transition from Windows 7 to Windows 8 was quite a significant one. We were introduced to the new Metro view, replacing the standard Windows Desktop. Most importantly, it improved on the limited touch functionality of Windows 7, as the first touch based Microsoft OS optimized for use across multiple devices. This guide will assist you with the changeover, whether you re simply upgrading from Windows 8/RT to Windows 8.1, or moving from Windows 7 to Windows 8.1. In this chapter, we will be introducing you to the latest OS, as well as the steps involved in upgrading to Windows CustomGuide, Inc.

8 Getting Started Introduction to Windows 8.1 Seeing Windows 8.1 for the first time can be slightly intimidating, especially if you haven t worked on Windows 8 before. Let s take a brief look at what Windows 8.1 looks like, as well as some of the general terms we ll be using throughout this guide. See Table 1-1: Windows 8.1 Start Screen for more information on the Start Screen. Windows 8.1 can be used in two ways: 1. Desktop: using a mouse and keyboard to type and operate the system with a series of mouse clicks or keystrokes. Exercise Exercise File: None required. Exercise: Familiarize yourself with the Windows 8.1 Start Screen. 2. Touch: using your fingers to type, tap, flick or pan on a touch enabled screen in order to operate the system. For the purpose of this particular guide, we will be focusing on the Desktop use of Windows 8.1. Tip: When upgrading from version 8, Windows will automatically revert to the Metro or Desktop settings used on the previous version. User Account Menu Standard Tile Windows Store tile Interactive Tile Desktop tile Apps view Scroll bar Charms bar Figure 1-1: Windows 8.1 Start Screen (Metro) IT Services, University of Wolverhampton 8

9 Getting Started Table 1-1: Windows 8.1 Start Screen Label Description Standard Tile Interactive Tile Windows Store Tile User Account Menu Desktop Tile Apps View Scroll Bar Charms Bar Buttons used to open apps and programs from your Start Screen are referred to as tiles. Interactive tiles stream live data and previews, like the weather, currency etc. Use the Windows Store tile to purchase new apps, access free apps, or reload apps. Click the User Account menu to change your profile photo, lock your PC, sign out or access the Owner account (Administrator) Click the Desktop tile to access your Desktop. To switch between Apps View (a list of all your installed apps and programs) and the Start Screen, click the appropriate arrow. Use the scroll bar to see more available apps and programs. The Charms bar only becomes visible when activated. It provides a quick way to access popular system features and settings. To access it in Metro view, point at the button on the bottom right of the screen. To access it from your Desktop, point your mouse at the far right corner of the Taskbar. Search: you can perform a system wide search, using the Search charm. Search by Images, Videos or Settings. Share: access sharing apps, like Mail here. Start: click the Start charm to access the Start Screen. Devices: access media players, printers or projectors from here. Settings: access your Control Panel, PC, Personalization and application specific Settings, by clicking the Settings charm. Metro view Desktop view Figure 1-2: Viewing Windows 8.1 in Desktop view or Metro view CustomGuide, Inc.

10 Getting Started Going from Windows 7 to Windows 8 If you have been working on Windows 8, the transition to 8.1 will be a relatively simple adjustment for you. If, however, you have been working on Windows 7, you may find 8.1 to be quite different to what you ve been used to. Before we look at the new features available in 8.1, let s first take a look at a comparison between Windows 7 and Windows 8. Examining how features from Windows 7 to Windows 8 have progressed and changed will give you a good starting point for understanding the transition to Windows 8.1, especially if you are currently working on Windows 7. Exercise Exercise File: None required. Exercise: Look at some of the main differences between Windows 7 and Windows 8. Table 1-2: Windows 7 and Windows 8 Comparison Feature Description Windows 7 Windows 8 Improved Taskbar Jump Lists: quick access to frequently used files, documents as well as some commands which may be available for the selected program. Pinning: pin your favorite programs to the Taskbar and re-arrange them as required. Live Preview: by simply hovering over a program on the Taskbar, you can see a live preview of the window, switch between windows, or close the program. Figure 1-3: Windows 7 Desktop and Windows 8 Start Screen Included (Live Preview not available on all Windows 7 versions) Included Improved Desktop Snap: simply drag windows past the edge of your screen to resize or view windows side by side. Shake: to get rid of, or restore all open windows, click the top of a window pane and while holding down the mouse button, shake your mouse. Included Included Peek: render all open windows transparent to instantly view your desktop by pointing to the far right of your taskbar. This feature is available as an option under Taskbar Properties. Windows Essentials Free Suite of programs available with one easy download. Programs include: Photo Gallery, Mail, Movie Maker, Writer, Family Safety, Bing Bar, and Microsoft Silverlight. Available via Free download Available via Free download IT Services, University of Wolverhampton 10

11 Table 1-1: Windows 7 and Windows 8 Comparison Continued Feature Description Windows 7 Windows 8 Windows Search Improved Search facility allowing you to find and filter results from more locations, faster. Included Included Full 64-Bit Support Retail editions of software include both 32-bit and 64-bit versions of the software. Included (Not applicable to Home Edition) Included Improved Desktop Gadgets Desktop gadgets like Weather, Calendar etc., can be placed anywhere on your desktop. Included Not Included (Replaced by Apps) Improved Wallpapers and Themes More options to personalize the look and feel of your PC. Included Included Improved Performance Sleep and Resume: sleep, resume and connect to your Wi-Fi faster. USB Devices: USB devices and Flash drives connect quickly, ready for use. Included Included Play To Add tracks, videos or pictures to a Windows Media Player 12 playlist, and select Play To. You can hear and watch what you want, when you want, by streaming music, videos or photos from your PC to other PC s, the TV or Stereos, using your home network. Included Included Remote Media Streaming Remote Media Streaming taps into your Windows Media Player 12 library over the Internet. As long as both devices are running Windows 7/8, and you have a Microsoft Account, you can enjoy your music, videos and pictures wherever you are. Included (Not applicable to all Editions) Included Windows Touch In conjunction with a Touch screen, use multitouch technology and bigger, finger-tip friendly icons. Available on Home Premium, Professional and Ultimate Editions only Included Windows Store A digital distribution platform used to distribute or sell available apps compatible with Windows 8. - Included Xbox Integration Integrate your media with Xbox using home network and Microsoft Account. Included Included CustomGuide, Inc.

12 Getting Started Table 1-1: Windows 7 and Windows 8 Comparison Continued Feature Description Windows 7 Windows 8 Language/Style Microsoft introduces a more casual system style language. You will start seeing words like Hi, Oops! and other common phrases while working in Windows 8. - Included Start Screen (Metro view) SkyDrive Integration Optimized for touch, interactive tiles provide live data previews, and you can customize your Metro apps into groups. Create, edit, save and access your documents from just about anywhere. - Included - Included Interactive Lock Screen Provides a customizable lock screen - Included Split Touch Keyboard Cross-Device Synchronization Picture Password Users can choose between a standard touch keyboard or a resizable, split-touch keyboard. With handwriting recognition, even Stylus users are catered for. Users with a Windows Live Account can access the Windows Store and sync certain app settings across multiple Windows 8 devices. Features like wallpapers and themes are applied across multiple devices. Other Windows settings, as well as items like your Internet Explorer History, are shared across devices, making access from your PC, laptop or tablet easier than ever before. In addition to the standard login credentials, you also have the option of creating your own picture password. Select a picture and record three mouse clicks or finger taps on the picture. Providing the clicks or taps in the correct place and in the correct order will allow you to login. - Included - Included - Included Start Button Removal This is one feature that you will perhaps miss the most in Windows 8, but a fairly comprehensive Search function does assist in alleviating the missing button. Included Can be installed if required Revamped Windows Explorer The Ribbon, first introduced in Office 2007, has been adapted for Windows Explorer. This makes certain shortcuts and commands available on Windows Explorer while working with thumbnails, files and folders. - Included IT Services, University of Wolverhampton 12

13 Getting Started What s New in Windows 8.1 Now that you have an idea of how Windows has progressed from version 7 to 8, let s look at what s new to Windows 8.1. In addition to all the great features introduced to Windows 8, referred to in Table 1-2: Windows 7 and Windows 8 Comparison, there are naturally a few more additions to 8.1. Exercise Exercise File: None required. Exercise: Review the main features new to Windows 8.1. Table 1-3: What's new in Windows 8.1 Feature Return of the Start Button Improved Keyboard and Mouse Support Improved Lock Screen and Start Screen options Improved Xbox Integration Improved Search Functionality Improved Snap View Full SkyDrive Integration Metro Control Panel 3D Printing Support Miracast Streaming This PC Description Clicking the Start button will only open the Start Screen. However, by rightclicking the Start button, you can still access common functions like shutting down your PC, or accessing the Control Panel. While Windows 8 is optimized for touch screen, Microsoft has made it easier for Windows 8.1 users who want to stick with their mouse and keyboard, by providing a Boot to Desktop feature. This allows users to boot directly to the Desktop instead of the Start Screen. Picture Passwords can now make use of multiple images. The Start Screen also has more tile sizes and Metro Themes to choose from. Xbox Music is more user friendly and now supports Custom Playlists. Searching now covers apps, SkyDrive and local files as well as settings. If you have a monitor with 2560x1440 resolution or higher, you can run up to four apps in the foreground. When setting up Windows 8.1, you ll be prompted to turn on the SkyDrive. When doing so, SkyDrive integrates directly into Windows Explorer, making access to your SkyDrive possible right from your desktop. For touch screen users, this allows you to change system settings from the Start Screen instead of having to revert to Desktop view in order to access the control panel. You can now print directly to a 3D printer using the Charms Bar. Miracast is an open industry standard alternative to Apple s AirPlay. The technology uses Wi-Fi Direct to stream content to Miracast enabled TV s. Where the Windows Explorer used to have a Documents option listed in the Navigation pane, in order to access this folder in Windows 8.1, you will need to click This PC CustomGuide, Inc.

14 Getting Started Preparing your PC for the Upgrade Now that you know a little bit more about Windows 8.1, it s time to check if your system can run Windows 8.1. There are also some important details you need to take note of in preparation for the upgrade. Basic System Requirements In order to run Windows 8.1, the minimum system requirements are: Processor: 1 GHz with support for *PAE, NX and SSE2. RAM: 1Gb (32-Bit) or 2Gb (64-Bit) Hard Disk: 16Gb (32-Bit) or 20Gb (64-Bit) Graphics Card: DirectX 9 Graphics device with WDDM driver. *See descriptions below for more information on these supported features. PAE: gives 32-Bit processors the ability to make use of more than 4Gb memory on capable Windows versions. It is also a pre-requisite for NX. NX: assists the processor in protecting your system from malware. SSE2: is a standard instruction set on processors, used by third party applications and drivers. If you don t know your system specifications, you don t need to worry; Windows can check your system compatibility for you by making use of the Upgrade Assistant. Exercise Exercise File: None required. Exercise: Check the basic system requirements and prepare your PC for the upgrade. Figure 1-4: Windows 8.1 Upgrade Assistant compatibility details. General Tips Before you get started with your upgrade, here are some general things to take note of. 1. Takes Time upgrading can take a while and may require numerous restarts. Avoid putting any unnecessary pressure and extra stress on yourself by making sure you have a few hours set aside to complete an upgrade. 2. Manage a Microsoft Account when upgrading to Windows 8.1, you will require a Microsoft Account, if you don t already have one. Your Microsoft Account allows you to download Store apps, sync settings and documents between PC s, access contacts from multiple mail and social networking accounts, as well as maximizing cloud usage. Figure 1-5: Some services that use a Microsoft Account You already have a Microsoft Account if you use services like: Outlook.com, Xbox Live or Skype. IT Services, University of Wolverhampton 14

15 Getting Started 3. Arrange Access as part of the upgrade process, a security code will be sent to the address or phone number provided on your Microsoft Account. Make sure you have access to your address from another PC in order to get the verification code. Tip: If you signed in using a Microsoft Account before installing the upgrade, you may not be required to enter the security code. 4. Plug in Peripherals make sure you plug in and connect any printers, monitors, etc. you want to use with your system. This way Windows can check if they will work on 8.1. Figure 1-6: Make sure you have access to your from another device. 5. Make Media if you plan to perform a Clean Installation, you will need to have bootable media like a DVD or USB Flash drive with the Windows 8.1 setup on it. For information on how to perform a Clean Installation, go to 6. Back up it s always advisable to back up your.pst files (Personal Folder Storage in Microsoft Outlook), documents, files and folders to ensure you don t lose any important information during the upgrade. Figure 1-7: Connect any peripherals and back up your data. Trap: If you re upgrading from Windows 7, you will not be able to keep your programs and settings, so make sure you have all the necessary installation media, confirmation s, or product codes for any programs you wish to reinstall. 7. Going, Going, Gone it s important to take note of the following when upgrading to Windows 8.1: Windows 8.1 only works with Internet Explorer 11, which will automatically be installed during the upgrade. Be aware that the display and operation of some programs or third party systems you use may be affected if they are not compatible with IE11. Windows Media Center is not included. If you need it, you will need to upgrade to 8.1 Pro, and then purchase a Windows 8.1 Media Center pack. When upgrading from Windows 8/RT, your desktop and other settings will be transferred to 8.1 for you. Any Windows Store apps you may have previously bought/installed however, will not be carried over. For information, see the chapter titled, Working with Apps. Figure 1-8: Some important changes CustomGuide, Inc.

16 Getting Started Adding AppsUpgrading from Windows 8/RT If you currently have Windows 8/RT, the good news is that you can upgrade for free! Follow the instructions on the next few pages in order to upgrade your Windows 8/RT system to Windows 8.1. If you re upgrading from a version prior to 8, refer to the next lesson on Exercise Exercise File: None required. Exercise: Follow Install one the relevant of the free instructions apps available to upgrade from the your Windows system to Windows Store Figure 1-9: Windows 8.1 Update in Windows Store IT Services, University of Wolverhampton 16

17 The Upgrade Assistant. Tip: You will not need to use the Upgrade Assistant. Windows will automatically check your system compatibility for you as part of the upgrade process. If there are any issues, Windows will let you know. Once you ve made all the necessary preparations, it s time to get upgrading. 1. Access your Start Screen and click the Windows Store tile. 2. Select the applicable update, (Windows 8.1 or 8.1 RT) and click Download. Trap: You may not see the free upgrade listed if you do not have the latest Windows updates installed. You may also be running an edition of Windows 8 that does not support Store updates, or your Store may not be reflecting the latest content. The download will begin in the background. Depending on the speed of your Internet this could take anywhere from 15min to a few hours. Tip: You can still work on your PC while the download is busy. If you want to check on the download progress, just return to the Windows Store. Tip: If for some reason you choose to cancel or pause the download, or the download is somehow interrupted, just return to the Store and download the update again. Figure 1-10: Windows 8.1 download in progress 3. Once the download is complete, a restart prompt will appear. You will have 15min before your system will automatically restart. Figure 1-11: Restart prompt CustomGuide, Inc.

18 Getting Started If you have programs open and you re busy with something, select Close, on the dialog box that appears. Finish what you are doing, close any open applications and then restart your PC. If you are ready for the restart, click Restart Now, or wait for the automatic restart. The restart will take quite a while longer than usual while the update is being setup and applied. Note that during the restart, you will not be able to use your PC. 4. Once the system has been restarted, you will be prompted to accept the License terms. Check the, I accept the license terms checkbox. Trap: If you do not accept the license terms, your system will revert to the previous version of Windows. 5. Next you will need to confirm your settings. You will see a list of Express Settings Select Customize, if you want to make changes to these settings immediately, or to continue, click Use express settings. Tip: Settings can be changed at a later stage. Figure 1-12: Windows 8.1 License terms 6. You will now be prompted to sign in to your Microsoft Account. If you previously used a Local Account on your PC, you will first need to enter your Local Account credentials before you can sign in to or set up a Microsoft Account. Your Local Username will already be entered for you, enter your password in the field provided and then click Next. Select Create a new account to set up a new Microsoft Account. If you previously used a Microsoft Account to login, your Username should already be entered. Enter your Password in the field provided and click Next. Tip: You will need to login to your PC from now on, using your Microsoft Account credentials, so make sure you keep them safe. Trap: Applications like an online storage facility, or a shared company folder that previously used your Local Account credentials for access, will still require those credentials, so be sure to still keep those details safe. Figure 1-13: Sign in to your Microsoft account or create a new account IT Services, University of Wolverhampton 18

19 Getting Started Tip: You can continue using your Local Account by selecting Create a new account and then clicking Continue using my existing account. NOTE: This is not recommended. Once you ve signed in to your Microsoft Account, a Security Code will be sent to the phone number or address specified on your Microsoft Account. You will need to access your phone or account and make a note of the code. 7. Enter the Security Code in the field provided and click Next. 8. One of the best new features of Windows 8.1 is the full integration of the SkyDrive: Photos taken using the PC are saved to your Camera roll folder and a smaller copy of each photo is automatically backed up to your SkyDrive. When saving any new documents, the default save location will be the SkyDrive, unless you specify a different destination. Windows will save a copy of your PC Settings to the SkyDrive in case anything happens to your PC. Figure 1-14: SkyDrive options There is an option on this screen to Turn off these SkyDrive settings, but it is not recommended. Figure 1-15: Windows 8.1 Desktop Tip: If you have another PC running 8.1 or RT 8.1 with synchronized settings, your SkyDrive settings may sync to the PC you re updating, so you may not see this screen. To integrate your SkyDrive into Windows Explorer, click Next. 9. Any critical updates for Windows 8.1 will be automatically installed and you may be prompted to restart your PC. Continue following any onscreen prompts until you see the Windows 8.1 Desktop or Start Screen. Figure 1-16: Windows 8.1 Start Screen CustomGuide, Inc.

20 Getting Started The Upgrade Assistant If you followed the lesson above and successfully upgraded from Windows 8/RT to Windows 8.1, you can move on to the next chapter. If you re upgrading from Windows 7 and you want to upgrade to Windows 8.1 online, you will first need to run the Upgrade Assistant. Tip: Upgrading from XP or Vista is possible but requires a Clean Installation from a Windows 8.1 DVD. You can run the Windows 8 Upgrade Assistant to see if your PC is compatible with 8.1 before purchasing the DVD. For this guide, we are focusing on upgrading from Windows 7 or 8. To see more information on how to upgrade from XP or Vista, go to Trap: The Windows 8.1 DVD is not available in all countries. Exercise Exercise File: None required. Exercise: Run the Upgrade Assistant on your PC. Figure 1-17: Upgrade Assistant: FAQ page There are a number of ways to access and download the Upgrade Assistant. The fastest way is as follows: 1. Open your Internet Browser and type windows 8.1 upgrade assistant, in the search field. 2. Select the Microsoft FAQ Help link for the upgrade assistant. 3. Click the Download Windows 8.1 Upgrade Assistant link. 4. You will be prompted to Run or Save the file, click Run. 5. Follow the onscreen prompts to perform the system check on your PC. During this process, Windows ensure your PC meets the system requirements and that your programs and peripherals will work with Windows 8.1. Figure 1-18: Windows 8.1 Upgrade Assistant - Here s what we found (compatibility report) 6. If there are any issues, Windows will let you know what they are, via a compatibility report, which the Upgrade Assistant will generate. Take note of what needs to be done and continue following the onscreen prompts until the Upgrade Assistant is complete. IT Services, University of Wolverhampton 20

21 Getting Started 7. You won t be able to keep programs or settings if you decide to upgrade. To provide a recommendation on which edition to buy, the Upgrade Assistant will give you the opportunity to specify files or folders you want to keep, should you decide to upgrade. If you select Just personal files, Windows will keep your Documents, Music, Pictures etc. If you select Nothing, Windows will not keep any of your Documents, Music etc. Tip: If you select to not keep any of your files, and you change your mind after you ve upgraded, you can restore your personal files if necessary. They will be stored in your Windows.old folder. To find out more about how to get personal files back from this folder, go to Figure 1-19: Windows 8.1 Upgrade Assistant - Choose what to keep 8. At this point, if your PC meets the necessary requirements, the Upgrade Assistant will provide you with optional steps to purchase, download and install an applicable edition of Windows CustomGuide, Inc.

22 Getting Started Upgrading from Windows 7 Once you ve run the Upgrade Assistant you will know whether or not your PC meets the minimum system requirements and whether all your programs and devices will work with Windows 8.1. To make sure the upgrade goes as smoothly as possible, make sure you ve properly prepared as discussed in the Preparing your PC for the Upgrade lesson. You can choose to purchase a DVD from a retailer, but remember Windows 8.1 DVD s are not available in all countries. When the Upgrade Assistant reaches the point where you are provided with purchase options, you can purchase an online upgrade. If you choose not continue, run the Upgrade Assistant again when you are ready to upgrade. 1. On the Windows 8.1 for you screen (see Figure 1-21: Windows 8.1 Upgrade Assistant - Windows 8.1 for you), select the upgrade option you wish to purchase, by clicking the appropriate Order button. Exercise Exercise File: None required. Exercise: Follow the relevant instructions in order to upgrade your PC to Windows 8.1. Figure 1-20: Upgrading from Windows 7 to Follow the onscreen instructions to review, fill in your details, purchase and confirm your order. Tip: At the review stage of the process, you will have the opportunity to select the purchase of a Windows DVD. This can be used as a backup installation DVD, in case you ever need to reinstall Windows 8.1. Purchasing the DVD is optional as you will receive an receipt for your purchase that includes a link for reinstallation, but if you think you may lose the , it is recommended to get the DVD. Figure 1-21: Windows 8.1 Upgrade Assistant - Windows 8.1 for you 3. Once confirmed, you will be given the product key for your upgrade. Tip: Your receipt will also have a copy of your product key included. Don t forget to keep it in a safe place. 4. To begin downloading Windows 8.1, click Next. Tip: If you need to pause or stop the download, you can click the install link provided on your receipt to begin the installation again, or use the Download Windows icon on your desktop to resume the download. Figure 1-22: Windows 8.1 Upgrade Assistant - Product key IT Services, University of Wolverhampton 22

23 Getting Started 5. Once the download is complete, you will be prompted as to how you want to install Windows 8.1: Install now is the recommended option and will give you the smoothest upgrade. Install by creating media is an advanced option that will require a USB Flash drive or blank DVD. This option is only recommended for users installing in a virtual environment, or for a dual-boot configuration. Install later from your desktop will allow you to install the upgrade at a later stage from an Install Windows shortcut on your desktop. Make your selection and click Next. 6. You will be prompted to confirm your options. If you need to make any changes, click Back, otherwise select Install. Windows 8.1 will begin to install and you will be prompted to restart your PC when the installation is complete. Tip: Depending on your system settings, required updates etc., you may be prompted to restart your machine multiple times before the installation is complete. Figure 1-22: Windows Upgrade Assistant - Install Windows Once installation is complete, you will be prompted to personalize the color scheme, as well as enter a name for your PC. Tip: You can always change the color settings later. We will show you how to change these settings a bit later on in the guide. Figure 1-23: Personalize Windows 8.1 Tip: If you re upgrading a networked PC, it may be a good idea to first check what the naming conventions are for your network to keep things consistent. Click Next, when you re done. 8. Refer to steps 5 through 9 in the Upgrading from Windows 8/RT lesson to complete the installation. Figure 1-24: Setting up Windows CustomGuide, Inc.

24 Getting Started Review Quiz Questions 1. Windows 8.1 can be used in two ways, which way listed below, is incorrect: A. Desktop B. Mobile C. Touch 2. The buttons on the Windows 8.1 Start Screen are referred to as: A. Icons B. Standard tiles C. B & D D. Interactive tiles 3. Select the correct statement: A. The Charms bar is invisible until activated. B. The Charms bar replaces Windows Desktop Gadgets. C. The Charms bar can only be accessed from the Start Screen. D. The Charms bar can be accessed from the Desktop by pointing at the far left of the Taskbar. 4. Windows 8 includes improved Desktop Gadgets. (True or False?) 5. Both Windows 7 and 8 include the Windows Store. (True or False?) 6. Which of the following features is new in Windows 8.1: A. SkyDrive Integration B. 3D Printing Support C. Start button D. Picture Password 7. There are some important preparation tips to consider before upgrading, which of the following tips is incorrect: A. Set time aside for the upgrade. B. Setup a Microsoft Account. C. Make sure you have access to your account from another device. D. Plug in and connect any peripherals or devices you want to work with on Windows 8.1. E. Create a bootable USB Flash drive or arrange a DVD if you want to do a Clean Installation. F. Backup all your data. G. Make sure 3 rd party systems work with Internet Explorer When upgrading from Windows 8/RT, you do not have to use the Upgrade Assistant. (True or False?) 9. When the download of Windows 8.1 for Windows 8/RT has completed, you will have 15min before your PC automatically restarts. There are also two other options to select, which option below is incorrect? A. Close B. Restart Later C. Restart Now 10. When upgrading to 8.1 from Windows 7, you will need to purchase the upgrade. Once confirmed, you will receive an receipt that contains a link for reinstallation as well as a copy of your Product Key. (True or False?) IT Services, University of Wolverhampton 24

25 Quiz Answers 1. B. The two ways Windows 8.1 can be used as, are referred to as Desktop or Touch. 2. C. Buttons on the Start Screen are made up of Standard tiles and Interactive tiles. The only difference between these tiles is that Interactive tiles stream live data. 3. A. The Charms bar is only visible when activated. 4. False. Desktop Gadgets are not included with Windows False. Windows 7 does not include Windows Store. 6. B. Windows 8.1 now offers 3D Printing support. 7. G. Windows 8.1 only works with IE True. Windows will automatically check your system compatibility as part of the upgrade process. 9. B. There is no option on the Restart prompt to Restart Later. 10. True. If you think you may lose the receipt, it s recommended to purchase a backup DVD during the review stage of your order and write down your Product Key when provided on the order confirmation screen CustomGuide, Inc.

26 2 Windows 8.1 Navigation and Settings Basic Navigation Switching between the Start Screen and Desktop Working in Desktop view Working with a Metro App Keyboard Shortcuts Working with Multiple Metro Apps View additional apps via Start Screen Viewing additional apps via Side Bar Switching apps Personalizing Windows Desktop Settings Metro Settings Sign in options Now that you ve upgraded to the latest Windows OS, you may need a little help learning how to get around and make the most of all the system features. In this chapter we will be going through how to navigate, work with, adjust settings and personalize Windows 8.1. IT Services, University of Wolverhampton 26

27 Windows 8.1 Navigation and Settings Basic Navigation Possibly one of the most important things to know once you upgrade to Windows 8.1, is how to get around. Before we show you how to set things up, let s have a look at how to navigate Windows 8.1. If you have been working on Windows 8, this will be nothing new to you, but if you ve been working on earlier versions of Windows, this will be a bit of a learning curve. Exercise Exercise File: None required. Exercise: Switch to Desktop view and then switch back to the Start Screen. Open the Maps application, close the Maps application and then return to the Start Screen. Switching between the Start Screen and Desktop 1. To get from the Start Screen to the Desktop, click on the Desktop tile. 2. To get back to your Start Screen from the Desktop, click the Start button on your Taskbar Another way to get back to the Start Screen from your Desktop: Press the Windows key on your keyboard, or activate the Charms bar and select the Start charm. Figure 2-1: Click the Desktop tile on the Start Screen to get to the Desktop Working in Desktop view Even though the Start button has returned, it doesn t give you access to your programs like it once did. If you prefer working in Desktop view, there are a few different ways to launch a program in Windows 8.1: Open the application from the Start Screen - Switch to Metro view and select the appropriate program tile from the menu. Run the program from the Start button Right-clicking the Start button in Desktop view does give you some familiar options. Click Run from this contextual menu, type the name of the program you want to launch, e.g. excel, and click OK. Figure 2-2: Using the Charms bar to return to the Start Screen Pin the program to your Taskbar This is probably the easiest way to make sure your programs are readily available when working in Desktop view. For information on how to do this, refer to the lesson on Using Apps. The first thing you ll notice is that Windows Apps are optimized for touch, so the layout may be slightly different to what you re used to, but the functionality has not changed too much. Most apps will require some kind of setup before you can begin using them. Figure 2-3: Windows 8.1 Start button contextual menu CustomGuide, Inc.

28 Windows 8.1 Navigation and Settings Working with a Metro App Here s how to navigate when working in Metro view. Opening programs or applications: Open a program or application by clicking on the applicable tile on the Start Screen. (Use the scroll bar to view more available tiles.) Another way to open a program or application: A list of all the programs you have installed is available in the Apps view. Click the Apps view arrow on the bottom left of your Start Screen and click on the program or application you wish to open. Figure 2-4: Apps view Closing applications: When working with apps like Camera, SkyDrive etc., you won t see a Close button anywhere. Point your mouse towards the top edge of your screen until your cursor changes to a hand. Hold down your left mouse button and drag the application off the bottom of your screen to close it. Minimizing an application: Point your mouse towards the top edge of the application until your cursor changes to a hand. Hold down your left mouse button and drag the application off the left side of the screen. Maximizing an application: Point your mouse towards the top left hand corner of your screen. Move your mouse towards the grey placeholders until a side bar of minimized applications and programs appears. Click on the applicable thumbnail to maximize the app. Accessing more options: Right-click anywhere on an open app to access more commands relevant to the open application. Accessing the Start Screen: Point your mouse towards the bottom left hand corner of your screen, click on the Start button that appears. Another way to access the Start Screen: Click the Windows key on your keyboard, or activate the Charms bar and select the Start charm. Figure 2-5: Switching between open applications and the Start Screen Figure 2-6: Right-click options on the Maps app IT Services, University of Wolverhampton 28

29 Windows 8.1 Navigation and Settings Keyboard Shortcuts Many users prefer making use of keyboard shortcuts, so we ve included a few of the more frequently used ones here. To find a comprehensive list of keyboard shortcuts for Windows 8.1, please refer to Exercise Exercise File: None required. Exercise: Familiarize yourself with some of the relevant frequently used keyboard shortcuts. Table 2-1: Keyboard Shortcuts for Windows 8.1 Shortcut Keys Action + C Opens Charms bar. + F Opens the Search charm. + H Opens the Share charm. + I Opens the Settings charm. + K Opens the Devices charm. Ctrl + Alt + Tab Ctrl + Esc Ctrl + Shift + Esc Use the arrow keys to switch between all open apps. Open the Start Screen. Open the Task Manager. + D Show and hide the Desktop. + E Open File Explorer. Note: When you use this shortcut in Metro view, you will have to either switch back to Metro in order to return to the application you were busy with, or use the shortcut Ctrl + Alt + Tab and switch back to the application from there. + L Lock your PC or switch users. + M Minimize all windows. + Z Access more options applicable to the active application Only applicable in Metro CustomGuide, Inc.

30 Windows 8.1 Navigation and Settings Working with Multiple Metro Apps As mentioned earlier in the guide, if you have a screen with a resolution of 2560 x 1440, or higher, you can now work with up to four (4) apps at the same time. 1. Open a new app, by clicking the applicable tile on the Start Screen, or select a minimized app from the side bar. Exercise Exercise File: None required. Exercise: Open two Metro apps, side by side and then switch one of the open apps out by opening a third app, or selecting a minimized app. Divider The app will appear in full screen mode. 2. Point at the top edge of the application with your cursor until it becomes a hand. 3. Hold down your left mouse button and drag the application to the left or right side of the screen. 4. Now access the Start Screen again and open another application. You will now see the two open applications side by side. Figure 2-7: Side by side view of two open apps Tip: To resize an app, simply drag the divider to the left or right. To rearrange your apps, simply click and drag them to where you want them to be. View additional apps via Start Screen Depending on your screen resolution you may be able to work with more than two apps at a time. 1. View two apps side by side, as described above. 2. Access the Start Screen again and open a new application. Figure 2-8: Adding additional apps to your view The new application will appear minimized in the center of your screen as shown in Figure 2-8: Adding additional apps to your view. 3. Click on the app and hold down your left mouse button. Drag the app to the left or right, until a space appears behind it. Release your mouse button to work with the app in the space provided. Trap: If no space appears, your screen cannot support working on more than two open apps. Figure 2-9: Three open apps viewed side by side IT Services, University of Wolverhampton 30

31 Windows 8.1 Navigation and Settings View additional apps via Side Bar 1. Open two apps side by side. Exercise 2. Point your cursor at the top left of your screen. 3. Move your mouse towards the grey placeholders that appear. 4. A side bar of minimized applications and programs will become visible. Click on the applicable thumbnail to maximize the app. 5. The application will appear minimized in the center of your screen as shown in Figure 2-11: Adding additional apps to your view. Figure 2-10: Selecting a minimized app 6. Click on the app and hold down your left mouse button. Drag the app to the left or right until a space appears behind it. Release your mouse button to work with the app in the space provided. Trap: If no space appears, your screen cannot support working on more than two open apps. Tip: Closing an app from a side by side view will create a blank space. Maximizing or opening an app will replace this space, or you can remove the space by resizing the remaining apps. Switching apps If your screen resolution allows for multiple apps to be worked on simultaneously, you can work with up to four open apps at the same time. If your screen resolution limits the number of apps you can work with at one time, you can switch out the apps you re working on, as required. 1. Open or maximize two applications side by side. 2. Open or maximize a third application. Figure 2-11: Adding additional apps to your view Figure 2-12: Three open apps viewed side by side The third application will appear centered onscreen. 3. Click on the application you want to switch it with. The application you selected will be minimized and the newly opened application will take its place. Figure 2-13: Switching apps CustomGuide, Inc.

32 Windows 8.1 Navigation and Settings Personalizing Windows 8.1 Microsoft has come a long way in terms of its aesthetic appeal, as well as being flexible to individual requirements. Windows 8.1 provides you with a comprehensive list of options when it comes to customizing the system so that it works for you. Exercise File: None required. Exercise: Access your Desktop Control Panel and apply a Windows Default Theme from the options provided. Access your Metro Tile settings, turn on your Administrative Tools and then go to your Personalization settings and apply a Metro Theme from the options available Desktop Settings Chances are you ve probably worked on the Desktop Control Panel before, so we won t be looking at this in too much detail. 1. In Desktop view, right-click the Start button and select Control Panel. From here you can select and adjust PC settings for your Network, Devices, Software, Appearance and other system settings applicable to your PC. 2. Select the Setting you want to view or change by clicking the applicable link on the Control Panel. 3. View or change the setting by selecting and saving, or applying the relevant option. Another way to access your Desktop Settings: In Desktop view, activate the Charms bar, click the Settings charm and then select Control Panel or Personalization. Metro Settings PC settings is the Metro version of the Control Panel. Unlike the Desktop Control Panel, there are a lot more options and customizable features available to you. 1. In Metro view, activate the Charms bar and select the Settings charm. 2. You can now select between options for changing the look and settings of the Metro view: Figure 2-14: Desktop Control Panel Figure 2-15: Metro Personalization options Clicking Personalize will give you access to available Metro Themes and Colors. Clicking Tiles will give you additional options regarding the display of your Metro tiles. Clicking Change PC settings will give you access to familiar Control Panel options, as well as one or two extra settings, like Picture Password and the SkyDrive among others. 3. You can access and change settings by selecting the appropriate options, or turning available features on and off as required. Figure 2-16: Metro PC settings IT Services, University of Wolverhampton 32

33 Sign in options By default you will be directed to your Start Screen when you login to Windows. If you would rather be directed to the Apps view or to your Desktop, you can choose to do so. 1. Activate the Charms bar and select the Search charm. 2. Make sure the search filter is set to Everywhere and start typing navigation in the Search field. 3. Windows will return potential results. From the options listed, select Navigation properties. The Taskbar and Navigation properties will open on the Navigation tab. 4. Here you can adjust settings for your navigation, including an option to show your desktop on sign in or to go directly to the Apps view. 5. Make your changes as necessary and click Apply. Figure 2-17: Taskbar and Navigation properties CustomGuide, Inc.

34 Windows 8.1 Navigation and Settings Review Quiz Questions 1. To switch from the Start Screen to the Desktop, click the Desktop tile on the Start Screen. (True or False?) 2. There are a number of ways to switch from the Desktop to the Metro Start Screen. Select the incorrect option below: A. Activate the Charms bar and select the Start charm. B. Click Start button and select Switch to Metro from the menu. C. Press Windows key on your keyboard. D. Click Start button. 3. You can launch programs from the Desktop view by using the Windows Run function on the Start button menu. (True or False?) 4. When in Metro view, what is the correct way to view all the installed apps and programs? A. Activate the Charms bar and select the Start charm. B. Click the Apps view button on the bottom right of the Start Screen. C. Use the scroll bar on the Start Screen to view more tiles. D. Click the Apps view button on the bottom left of the Start Screen. 5. You can minimize and maximize apps in Windows 8.1 Metro view. (True or False?) 6. Which statement below is correct? A. To access more commands for an active application, you need to right-click anywhere on the open app. B. To access more commands for an active application, you can press the Windows key + C on your keyboard. C. To access more commands for an active application, you need to right-click on the top edge of the application. D. To access more commands for an active application, you need to press the Windows key + O on your keyboard. 7. Which Keyboard shortcut can you use to Show the Desktop? A. Ctrl + Esc B. Windows key + H C. Ctrl + D D. Windows key + D 8. Windows 8.1 allows you to work with up to four (4) applications at the same time. (True or False?) 9. You can add apps to your view in two (2) ways, which of the following ways are incorrect? A. Maximize a currently open app, by activating the side bar and selecting a thumbnail. B. Open a new app, by clicking the applicable tile on the Start Screen. C. Maximize a currently open app, by activating the Charms bar and selecting a thumbnail. 10. The options in PC settings and Control Panel, differ slightly. Which set below is correct? A. PC settings has settings for Search and apps, SkyDrive, Picture Password and Tiles. B. PC settings has settings for Search and apps, SkyDrive, Lock Screen and Picture Password. C. PC settings has settings for Personalize, Tiles, SkyDrive and Help. D. PC settings has settings for Lock Screen, SkyDrive, Personalize and Accounts. IT Services, University of Wolverhampton 34

35 Quiz Answers 1. True. To switch from the Metro Start Screen to your Desktop, you can click the Desktop tile on your Start Screen. 2. B. You cannot select to Switch to Metro from the Start button menu, unless you have specifically downloaded and installed the Windows 8 Start menu. 3. True. By right-clicking the Start button, you can access the Windows Run feature, type in the name of the program you want to launch and click OK. 4. D. Click the Apps view button on the bottom left of your Start Screen. 5. True. It may not be done in the same way as it was, but you are able to still minimize and maximize applications as required in Windows A. Right-clicking anywhere on the open application, or pressing the Windows key + Z will provide you with a contextual menu applicable to the open app. 7. D. Pressing the Windows key on your keyboard along with the letter D, will take you to the Desktop view, 8. False. Windows has the ability to support working on four (4) applications at the same time, however, being able to do so is dependent on your screen resolution. 9. C. Activating the Charms bar will not give you access to minimized applications and programs. 10. B. You can find settings for the SkyDrive, Search and apps, Lock Screen and Picture Password in the PC settings as well as many others. Personalize (Colors and Themes), Help and Tiles settings, can be found listed separately on the Settings charm CustomGuide, Inc.

36 3 Working with Apps Adding Apps Standard Windows 8.1 Apps Windows Store Reinstalling Apps Using Apps Organizing Apps Moving Apps Creating Groups Naming Groups More Options Apps view Removing Apps Apps are created in the spirit of convenience, and just keeping up with emerging technology in general. Windows apps were first introduced to us in Windows 8. When the Start menu was so thoroughly overhauled, it gave Microsoft the opportunity to update many of the accessories and tools previously available on the Start menu, into better versions of themselves and to create a whole bunch of new ones. If you miss the oldies, they are still available under Accessories in the Apps view. In this chapter, we ll take a closer look at Windows 8.1 apps. IT Services, University of Wolverhampton 36

37 Working with Apps Adding Apps Microsoft has made working with apps pretty easy to do, and with apps being such a popular technology, there is no shortage of apps for Windows 8.1. Exercise Exercise File: None required. Exercise: Install one of the free apps available from the Windows Store. Standard Windows 8.1 Apps To give you a heads start, Microsoft have included a standard list of apps with Windows 8.1. Figure 3-1: Some standard Windows 8.1 apps Table 3-1: Windows 8.1 Standard Apps Mail Music Video Photos Games Camera People Maps Calendar Finance Alarms Calculator Food + Drink Sound Recorder Not to be confused with the Outlook program. This app allows you to setup and access all your accounts from one place, what could be better? Import, create and listen to playlists from libraries, itunes and Xbox. Browse and watch movies and videos from your PC or TV. View and edit photos. Download and play a large variety of games. Take photos and videos with your camera and browse/share them. Connect with contacts from all your social networking sites and accounts. Find places and get directions using the Maps app. Create and keep track of your schedule. Get live and up to date data and financial news from local sources. Setup reminders for yourself, or use the Stopwatch and Timer on the Alarms app. The Calculator is back and better than ever, with a new convertor feature that allows you to convert Temperature, Length, Weight and many other units. Browse and collect recipes for meals, wine and cocktails. Create Shopping Lists or use the convenient Meal Planner. If you have a microphone, you can record, trim and save sounds on your PC. Reading List See an article you re interested in online? Share it to your Reading List via the Charms bar, and save it for later to read, or share it with friends. Tip: If you re using a Desktop Web Browser, you won t have the option to share to your Reading List. Windows Store The Windows Store has thousands of apps to choose from. There are both Free and Paid apps available. Before you can browse, select and download apps from the Windows Store, you need to set up your billing information. 1. On the Start Screen, click on the Store app. 2. Open the Store app, right-click anywhere and select Your account. Figure 3-2: Windows Store app CustomGuide, Inc.

38 Working with Apps 3. Click Add payment method. Tip: There is a setting in Your account to prompt the entry of your Microsoft password whenever a purchase takes place. Keep this setting on for your protection. 4. Enter your billing information and click Submit. 5. Search for and select the apps you wish to download or purchase and then click Install or Buy respectively. The apps will download and install in the background. Figure 3-3: Your account page Reinstalling Apps You ll remember in the beginning of the guide we mentioned that when upgrading from Windows 8/RT, your downloaded or purchased apps will not be transferred with the upgrade. The apps will, however, be listed on the Your Apps page of the Windows Store, so once you ve completed the upgrade, you will be able to reinstall them. 1. On the Start Screen, click on the Store app. 2. Right-click on the open Store app, and click Your apps. 3. Click the drop down arrow and select All apps. Figure 3-4: Your apps page All the apps downloaded or previously installed will be listed. 4. Right-click on the app you want to reinstall and click Install. IT Services, University of Wolverhampton 38

39 Working with Apps Using Apps The first thing you ll notice is that Windows Apps are optimized for touch, so the layout may be slightly different to what you re used to, but the functionality has not changed too much. Exercise Exercise File: None required. Exercise: Setup your Mail app. Most apps will require some kind of setup, before you can begin using them. Onscreen instructions will provide you with clear, easy to follow steps, in order to get the app setup and customized according to your preferences. One of the first apps you may want to set up is your Mail app, so for the purpose of this guide, we ll be taking you through the set up steps for this app. Set up instructions will differ from app to app, however this will give you a good idea of how app set ups may look. 1. On the Start Screen, click on the Mail app tile. Tip: If you ve signed in using your Microsoft Account, all of your service providers which use a Microsoft Account, will be listed here. Figure 3-5: Mail app wizard 2. Click on the account you want to add to the Mail app. 3. You will be prompted to enter the address and password for the account. 4. Enter your details and click Connect or Sign in. Once your first account has been added, you will need to add additional accounts via Settings. Figure 3-6: Adding an Exchange account 5. In the Mail app, activate the Charms bar and select the Settings charm. 6. Click on Accounts. 7. Click Add an account, and follow the onscreen instructions to add the account. Tip: To access more applicable options or settings for the page/app, right-click on an open window, or activate the Charms bar and select the Settings charm. Figure 3-7: Mail app with open Accounts settings CustomGuide, Inc.

40 Working with Apps Organizing Apps There are thousands of apps available, so you can imagine that having a lot of apps on your PC can become a navigational nightmare. Luckily Microsoft has added some helpful features that can assist you with sorting and organizing your apps to make things a bit easier. Exercise Exercise File: None required. Exercise: Create a new group on your Start Screen, using the Maps app and name the group Travel. Move the Travel tile to the new group. Moving Apps You can shuffle and move apps around on your Start Screen. 1. Move a tile by clicking and dragging it to a different position. Creating Groups Besides being able to reshuffle apps, you can create your own groups to help keep everything in order. You will need to choose a tile to start a new group with. Figure 3-8: Moving tiles 1. Click and drag the tile to an open space in between groups or to the open area on the right or left of the screen. Tip: To remove a group, simply click and drag all the tiles in the group to a different group. Naming Groups 1. Right-click anywhere on the Start Screen and click Customize. 2. Click in the Name group field and enter a name for the group. Figure 3-9: Create your own group 3. Click anywhere on the background to exit the Customize view. Another way to exit Customize view: click Customize again. Figure 3-10: Name a group IT Services, University of Wolverhampton 40

41 Working with Apps More Options You can also resize tiles, unpin apps from the Start Screen, uninstall apps, pin apps to your Taskbar, or turn Interactive tiles off if you need to. Exercise Exercise File: None required. Exercise: Uninstall the Finance app and reinstall it 1. Right-click the tile you want to see more available options for. Tip: To deselect an app, just click on the selected app. Relevant options will appear on the bottom left of your screen. 2. Make your selection as required. Figure 3-11: Additional options on the Start Screen 3. Click anywhere on the background to exit Customize view. Apps view Although you cannot move apps around in Apps view, you can sort your apps, pin apps from here to the Start Screen, or Taskbar and uninstall apps from Apps view as well. 1. Right-click the app you want to see more available options for. Tip: To deselect an app, just click on the selected app. Relevant options will appear on the bottom left of your screen. Figure 3-12: Additional options in Apps view 2. Make your selection as required. 3. Click anywhere on the background to exit the Customize view. Tip: To sort your apps in Apps view, click the drop down arrow at the top of Apps view and select a sort option from the list provided. Figure 3-13: Sort options in Apps view CustomGuide, Inc.

42 Working with Apps Removing Apps If you decide your Start Screen and Apps view are getting a little full, you can uninstall apps you no longer use or need. 1. Access your Start Screen or Apps view and rightclick the app you want to uninstall. again. 2. Click Uninstall. The app will be removed from your Start Screen and Apps view. Tip: The uninstalled app will still be available in the Windows Store, under Your apps, so if you decide you want it back, you can just reinstall it. Trap: Note that removing an app and uninstalling a program is not the same thing. If you uninstall a program like Adobe or Office for instance, you will need to use the installation file or DVD to reinstall the program once uninstalled. Figure 3-14: Uninstalling an app Figure 3-15: Reinstalling a removed app IT Services, University of Wolverhampton 42

43 Working with Apps Review Quiz Questions 1. Which of the following apps are not included with Windows 8.1? A. Mail B. StockMap C. Games D. Camera 2. In order to purchase apps from the Windows Store, you first need to enter your billing information. (True or False?) 3. Select the incorrect statement: A. Windows Apps are optimized for touch screen, so they may look a little different to their Desktop counterparts. B. Most Windows Apps will require some sort of set up before you can begin using them. C. You can access settings and options available for an open page or app by right-clicking on the page, or accessing the Settings charm. D. You need to sign in using your Microsoft Account to access Window Apps. 4. Which of the following organizational features are incorrect: A. Shuffle apps on your Start Screen. B. Create and name groups. C. Shuffle apps in the Apps view. D. Pin apps to the Start Screen or Taskbar. 5. You can get rid of created groups by moving all the tiles in the group to a different group. (True or False?) 6. Which of the following options is not available on the Apps view: A. Resize tiles. B. Pin apps to Taskbar. C. Pin apps to Start. D. Uninstall apps. 7. Which option below is not available as a sort option in Apps view: A. Sort by name. B. Sort by group. C. Sort by most used. D. Sort by date installed. 8. You can use the Store app to reinstall removed applications and programs. (True or False?) CustomGuide, Inc.

44 Quiz Answers 1. B. StockMap is an application available for purchase from Windows Store, but does not come standard with Windows True. Before you can purchase apps online, you need to enter your billing information. 3. D. You don t have to sign in using your Microsoft Account in order to use Windows Apps; however, many of the features and apps are associated with your Microsoft Account which makes available options and settings for your apps a lot easier to access and sync. 4. C. You can sort apps in Apps view, but you cannot shuffle apps around in Apps view. 5. True. There has to be at least one tile to create a group. If there are no tiles, the group disappears. 6. A. The option to resize tiles is only available on the Start Screen. 7. B. You cannot sort by group in Apps view. 8. False. You can use the Store app to reinstall removed apps, but if you remove a program, you will need to reinstall it using the installation file or DVD. IT Services, University of Wolverhampton 44

45 4 Office 365 Integration Office for Desktop and Mobile Devices Microsoft Account Go Mobile The SkyDrive Desktop SkyDrive Metro SkyDrive Office 365 was specially developed and created to work with concepts in Windows 7 and Windows 8. Office 365 is based on an online subscription facility that allows you to install applications, access, create, distribute and store documents from just about anywhere, anytime using a combination of application types. It s easy to setup and has many advantages like multi-device installations and access to free version upgrades. In this chapter we ll take a closer look at how Office 365 works with Windows CustomGuide, Inc.

46 Office 365 Integration Office for Desktop and Mobile Devices Unlike any other Office Suite before it, Office 365 is an online subscription based facility that allows you to download, access, create, distribute and store Office documents and files from anywhere, any time. Exercise Exercise File: None required. Exercise: Review how sign into Office 365 Specially created with Windows 7 and 8 in mind, many features in Office 365 only function, or are only available, when using the latest operating system and devices. An example of one of these features is that you can download the latest version of Office as part of your subscription. Microsoft Account Like Windows 8.1, Office 365 also makes use of your Microsoft Account for some of its features on certain devices. The aim with the latest OS and Office versions is to consolidate and make access to your programs and apps as convenient and consistent as possible, across multiple devices. Figure 4-1: Consistency across multiple devices 1. Activate the Charms bar and select the Settings charm. 2. Click Change PC settings. 3. Click SkyDrive and select Sync settings. 4. Turn setting options on the right, on or off according to your requirements. Go Mobile If you have a Windows Smartphone with the latest OS, or a tablet running Windows RT/8.1, you can make use of Mobile and Web apps available, like Office Mobile and the Outlook Web App. Figure 4-2: Sign in to your Office 365 account with your Microsoft Account Windows has cleverly enabled syncing across devices, so whether you re working on your PC, Laptop, Tablet or Phone, you can be productive wherever you are. Since Windows introduced touch enabled functionality for PC s, the only difference in the way your devices look is the screen size. Consistency across multiple devices also makes it easier to switch between devices because everything looks and works almost the same way. Tip: For more information on Office 365, please refer to or check out the Microsoft Office365 Guide, available on the CustomGuide website. Figure 4-3: Office 365 Outlook and Outlook Web App IT Services, University of Wolverhampton 46

47 Office 365 Integration The SkyDrive Most of the documents and files you want to access, create, edit, store and share will probably come from your SkyDrive. Also referred to as the Cloud, your SkyDrive provides you with online storage space for your documents and files and makes it easy to sync, share and collaborate with others. It comes free with Outlook or a Microsoft Account. Exercise File: George.jpg, Jane.jpg, Bob.jpg, Mary.jpg Exercise: Create a new folder called Office ID Pictures, in the Public folder of the Metro SkyDrive and then add the four pictures from the practice file to the SkyDrive. Windows 8.1 provides full integration with the SkyDrive, so instead of having to access the SkyDrive via your Microsoft Account, you can now access it right from your desktop. Trap: Note that although you can copy, cut, paste and add files to your SkyDrive via your desktop, if you want to create new documents on the SkyDrive, you will still need to access the SkyDrive online. Desktop SkyDrive To access the SkyDrive from your Windows 8.1 Desktop is very easy. 1. In Desktop view, click the File Explorer icon on your Taskbar. Figure 4-4: Desktop SkyDrive 2. Select the SkyDrive from the Navigation pane. You can now work with your Documents and Folders as you normally would. Metro SkyDrive The SkyDrive appears like an app on your Start Screen. 1. In Metro view, click the SkyDrive tile on the Start Screen. 2. By right-clicking on the open app, or a specific folder, you will see additional options and commands available. 3. Make your selections as required. Tip: To see more on working with the SkyDrive, refer to or check the Office 365 Guide, available on the CustomGuide website. To access your personal SkyDrive online go to: Figure 4-5: Metro SkyDrive CustomGuide, Inc.

48 Office 365 Integration Review Quiz Questions 1. Which of the following points are essential to maximize the use of Office365? A. B, C & D B. The latest operating system C. A PC with constant Internet access D. Owning multiple devices 2. Like Windows 8.1, Office365 also uses the Microsoft Account to access certain features. (True or False?) 3. Choose the correct statement below: A. SkyDrive is fully integrated with Windows 8.1 and can be accessed from your desktop. B. SkyDrive comes free with a Microsoft Account. C. SkyDrive is an online storage space for documents and files. D. All of the above. 4. You can create new documents using your desktop SkyDrive. (True or False?) 5. You can access your SkyDrive on Windows 8.1 via the Metro or Desktop view. Which instruction set below is incorrect: A. To access the SkyDrive from Metro, click the SkyDrive tile on the Start Screen. B. To access the SkyDrive from Desktop, open the File Explorer and click SkyDrive in the Navigation Pane. C. To access the SkyDrive from Metro, click the Apps view arrow on the Start Screen and then click the SkyDrive icon. D. To access the SkyDrive from Desktop, right-click the Windows button and select SkyDrive from the menu. IT Services, University of Wolverhampton 48

49 Quiz Answers 1. B. Without the latest operating system, many of the features of Office365, will not be available. Thanks to syncing and offline access, having constant Internet access is not essential, and although owning multiple devices may be easier, the whole idea of an online subscription means you don t need to necessarily own multiple devices because you can access your documents and files online from anywhere in the world. 2. True. To log on to your SkyDrive account and use other features on Office365, you will need a Microsoft Account. 3. D. SkyDrive is fully integrated with Windows 8.1; it comes free with a Microsoft Account and it is an online storage space for documents and files. 4. False. To create new documents on your SkyDrive, you have to access it online. Note, this is not the same thing as creating a document in Word on your PC and then saving that document to the SkyDrive. 5. A. The option to resize tiles is only available on the Start Screen CustomGuide, Inc.

50 5 Charms Search Share Devices Standard Devices Managing Devices Settings We touched on the Charms bar briefly in the first chapter of this guide. As explained the Charms bar provides fast access to some of the most frequently used features in Windows. First introduced in Windows 8, there have been some variants of the Charms bar made available to earlier versions of Windows, like Windows 7 and even XP. By now you would have noticed we use the Charms bar for accessing many features in Windows. In this chapter we ll be focusing on some of the options available on the Charms bar. IT Services, University of Wolverhampton 50

51 Charms Search The Search charm uses Bing Smart Search and enables you to search your PC, the Web, the SkyDrive as well as the Windows Store. Exercise Exercise File: MonthlySalesReport.xlsx Exercise: Use the Search charm to find the MonthlySalesReport.xlsx file. 1. Activate the Charms bar in Desktop or Metro view and click the Search charm. 2. Click the drop down arrow and select where you want Windows to search for the file or item. 3. Enter the name of the file or item you want to find in the Search field provided. 4. Click the Search button, or press <Enter>. Potential matches will be listed below the Search field. To open or view the item, click on it. To open the item s location, right-click on it and select Open file location. To view more information on all the search results, click the Search button again. To search again, click the Search Results tab on the top left of the screen. The Search charm will reappear on the right. Tip: To change the settings for your Search charm, go to PC Settings. Figure 5-1: Click the drop down arrow for search options Figure 5-2: Select the item from the list of search results Figure 5-3: Search Results Page CustomGuide, Inc.

52 Charms Share Use the Share charm to quickly share files or items like photos and links with friends and colleagues. You can even save something for later by using the Reading List app that Windows 8.1 has included for you. Exercise Exercise File: MonthlySalesReport.xlsx Exercise: Open the Monthly Sales Report and use the Share charm to it to another user. Trap: Note that although the Share charm is available in Desktop view, the options available are quite limited. To make the most of the Share charm, you need to be working in Metro. 1. Open a web page, file or document and activate the Charms bar. 2. Click the Share charm. Applicable sharing options will be listed; make your selection as required and follow onscreen prompts to save or share the item. Figure 5-4: Metro Internet Explorer with Share options Tip: To change the settings for your Share charm, go to PC Settings. Figure 5-5: Excel File with Share options IT Services, University of Wolverhampton 52

53 Charms Devices The Devices charm makes it easy to send items like documents or music to devices connected to your PC, like your TV, Stereo, printer or Xbox. Exercise Exercise File: MonthlySalesReport.xlsx Exercise: Print the Monthly Sales Report using the Devices charm. Trap: Not all the devices attached to your PC can be accessed from the Devices charm. Standard Devices Windows 8.1 has grouped three of the popular device types together. Play, Print and Project. Use Play for music, slideshows and videos you want to send to your home stereo system/tv. Use Print to print a selected document, page or item. Use Project to duplicate, extend or switch display of your screen. Figure 5-6: Excel file with Devices options 1. Open or select the item you want to send to a device. 2. Activate the Charms bar and select the Devices charm. 3. Make your selection as required. Managing Devices You can add and remove devices as required. 1. Activate the Charms bar and select Settings. 2. Click Change PC Settings. 3. Click PC and devices. 4. Select Devices, or Bluetooth, depending on the device you want to add: Click Add a device to add a device. Select a device and click Remove device to remove it. Tip: Make sure the device s Bluetooth is turned on and discoverable. Figure 5-7: Windows Devices Trap: If your PC does not support Bluetooth, you will not see a Bluetooth option listed under PC and devices CustomGuide, Inc.

54 Charms Settings Unlike the other charms, the Settings charm is a contextual one to a certain degree. For instance, the options on the Settings charm when activated in the Metro Internet Browser are different to the options available when you click on the Settings charm when you re on the Start Screen or Desktop. Exercise Exercise File: None required. Exercise: Open different applications in Metro and look at some of the available options under Settings. Trap: When in Desktop view, the options on the Settings charm do not change according to the open application. To access settings for any app: 1. Open the app you want to see options for. 2. Activate the Charms bar and select the Settings charm. 3. Any applicable options for the open application will be listed in the top section. 4. Make your selection and adjust the options as required. Figure 5-8: Standard settings available on the Settings charm IT Services, University of Wolverhampton 54

55 Charms Review Quiz Questions 1. Which of the following charms would you use to return to the Start Screen? A. Settings B. Search C. Start D. Share 2. Which of the following filters is not available in the Search charm? A. Everywhere B. My PC C. Web Images D. Web Videos 3. Once you ve located the file or item you re looking for you can choose to share it by right-clicking the file or item name. (True or False?) 4. The Share charm has more options when working with Metro apps; which option below is not available when working in Metro. A. Music B. People C. Reading List D. SkyDrive 5. You can change your Share settings in PC Settings. (True or False?) 6. Which statement below is correct? A. You can find external hard drives listed under your Share charm. B. You can find your TV under the Share charm if it s connected. C. You cannot find your home stereo under the Share charm. D. You can find your USB Flash drive under the Share charm. 7. Settings for your Bluetooth device can be found under PC Settings > PC and devices. (True or False?) 8. Options on the Settings charm will depend on which application is open. (True or False?) CustomGuide, Inc.

56 Quiz Answers 1. C. Clicking on the Start charm will take you back to the Start Screen; clicking on the Start charm again will return you to the previous app. 2. B. My PC is not one of the options available in the Search charm. 3. False. You will only be able to share the file or item once you have opened it. 4. D. SkyDrive is not an option on the Share charm. 5. True. By accessing your PC settings you can change the way your Share charm works. 6. B. If your TV is connected to your PC, you will be able to share music, slideshows or videos to it. 7. True. If your PC supports Bluetooth, you will find available settings for Bluetooth devices under the PC and devices page under PC Settings. 8. True. The Settings charm provides applicable settings for the open application. IT Services, University of Wolverhampton 56

57 6 Security Basic Security Picture Password Pin Lock Screen System Security SmartScreen Filter Windows Defender Device Encryption Turning Device Encryption On or Off Biometrics The rapid advance of technology is staggering when you actually stop and think about it. Everything is focused on being online these days, and although it s a great advantage to be able to access your data from just about any device, anywhere in the world, one has to start wondering about the issue of security. In this chapter we re going to have a look at what type of security Windows 8.1 has and how it can used to effectively protect your system CustomGuide, Inc.

58 Security Basic Security Most users will utilize a local or Microsoft Account password to access their system. A good password is one that uses a long combination of unique characters, letters and numbers in UPPER and lower case. Exercise Exercise File: None required. Exercise: Setup a Picture Password on your PC. Besides your standard password, there are also some other options to consider when securing access to your system. Picture Password Instead of the standard password, you can choose to login using a Picture Password. Picture Passwords are easier to remember, but harder to guess, so they can often be more secure than a normal password. 1. Activate the Charms bar and select the Settings charm. 2. Click Change PC settings. 3. Select Picture Password and select Add under Picture Password. Figure 6-1: Accounts - Sign-in options 4. You ll be prompted to enter your password. Enter your password and click OK. 5. Click Choose Picture. 6. Locate and click on the picture you want to use, then click Open. You can choose a different picture if you re not happy with the first one, and you can also reposition the picture on screen. 7. Once you re happy with the picture, click Use this picture. Figure 6-2: Creating a Picture Password 8. Create three gestures by using a combination of circles, straight lines and taps on the picture. Tip: The size, position, order and direction of your gestures all form part of the password. 9. You ll be prompted to confirm your gestures; if correct, click Finish. Trap: Windows picks up your gestures very precisely, so you may find it takes more than one try to confirm your Picture Password. 10. Next time your PC starts up you will see your picture. Repeat your gestures to login, or click Figure 6-3: Sign-in options after Picture Password is created IT Services, University of Wolverhampton 58

59 Security Switch to password if you d rather sign in using your password. 11. Return to the Sign-in options page and click Change or Remove under Picture Password to make changes or remove the Picture Password. Pin Windows 8.1 also gives an option to use a 4-digit pin number to login instead of the standard password. 1. Activate the Charms bar and select the Settings charm. 2. Click Change PC settings. 3. On the main PC settings page, click Accounts and then select Sign-in options. Figure 6-4: Sign-in options - Added Pin 4. Select Add under Pin. You will be prompted for your password for security purposes. 5. Enter your password and click OK. 6. Enter a 4-digit password, confirm your password and click Finish. 7. Return to the Sign-in options page and click Change or Remove under Pin to make changes or remove the Pin password. Figure 6-5: Adding a Pin number Lock Screen To help protect your PC, you can also make sure no one can use your PC while you re away from it by manually locking your screen. Tip: Windows will lock the screen automatically after a certain period of inactivity. 1. On the Start Screen, click on the User Account Menu and select Lock. The Lock Screen will be displayed. Click anywhere on the screen to sign in again. Figure 6-6: PC settings 2. To change settings for your Lock Screen, go to your PC settings and click on Lock screen CustomGuide, Inc.

60 Security System Security Besides the standard security measures Windows have implemented to help keep your PC safe from someone physically accessing your PC, there are also measures which help protect your PC from the inside against malware and viruses. Exercise Exercise File: None required. Exercise: Make sure your SmartScreen Filter is turned on. SmartScreen Filter Whilst on the Web, the SmartScreen Filter can help identify phishing and malware sites. Where a pop-up blocker may just limit the appearance of pop-up adverts or other non-threatening windows, SmartScreen actually checks pages and websites you visit, as well as downloads, for threats to your security. 1. To switch your SmartScreen on or off, open Internet Explorer in Metro. 2. Activate the Charms bar and select Settings. Figure 6-7: SmartScreen setting 3. Click Privacy and scroll down to the SmartScreen setting. 4. Adjust the setting as required. Windows Defender Windows Defender has been around for a while, so it s no surprise that it s been included with Windows 8.1/RT. In short, it prevents spyware, malicious software (malware) and viruses from being installed or run on your PC without your knowledge. Trap: Note if you re running an antivirus program like AVG or McAfee, Windows Defender may automatically be turned off by these third party programs. 1. To open Windows Defender to change settings or scan your PC, activate the Charms bar and select the Search charm. Figure 6-8: Windows Defender Error message 2. Make sure the search filter is set to Everywhere and start typing windows defender in the Search field. 3. Select Windows Defender from the search results. If you have an antivirus program, you may see an error message, as shown in Figure 6-8: Windows Defender Error message. IT Services, University of Wolverhampton 60

61 Security Device Encryption When a system is hacked, it effectively means that someone has been able to access the files on your PC that contain your password information. Device Encryption can block hackers from gaining access to those files by jumbling up the data. Even if your hard drive is physically removed, or your PC stolen, encryption can help prevent someone from physically accessing your data. As you can see Device Encryption is an incredibly effective tool, and used in conjunction with other security features, your system can be properly protected. Trap: Although Device Encryption is available to all Windows 8.1 and 8.1 RT devices, it will only be accessible if the device supports InstantGo requirements. (InstantGo allows your PC to wake up from sleep instantly, with all your data and applications up to date.) Turning Device Encryption On or Off If you are using a freshly installed version of Windows 8.1 RT, Device Encryption is automatically turned on when you sign in, using a Microsoft Account with administrator permissions. Tip: If you get locked out of your system for some reason, there is a recovery key available on your Microsoft Account online. The recovery key will allow you to sign back in. If you ve upgraded from a previous version of Windows, you will need to turn Device Encryption on manually. 1. Activate the Charms bar and select the Search charm. Exercise: Check if your PC has Device Encryption capabilities. Figure 6-9: Search for Encryption settings 2. In the Search field, type encryption. 3. From the search results select Change device encryption settings. Trap: If you do not see this search result, you are either not signed in with administrator rights, or your PC does not meet InstantGo requirements. 4. Follow onscreen instructions to turn Device Encryption on or off. Tip: You can view encryption settings on the PC Info page, under PC and devices settings. Figure 6-10: PC Info page CustomGuide, Inc.

62 Security Biometrics Biometrics capabilities are also included with all Windows 8.1/RT versions. This allows verification via a user s Biometric identity. Your Biometric identity is defined by your distinctive and measurable characteristics, including things like your fingerprints, voice, gait, DNA and iris scan. Windows 8.1 is optimized for finger-print biometrics, and includes an easy integrated registration process for touch or swipe readers. If using a WBF-supported reader, the fingerprint option can always be found integrated with your Sign-in options under Accounts in your PC settings. Figure 6-11: Adding a fingerprint to the Sign in options IT Services, University of Wolverhampton 62