Customer Success with Windows as a Service. John Cable Windows Servicing and Delivery

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Cordelia Walton
5 years ago
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1 Customer Success with Windows as a Service John Cable Windows Servicing and Delivery

2 Windows as a service A single cumulative update each month with no new features Twice per year with new capabilities

3 Office release and servicing cycle Windows aligns with Office for simpler deployment planning Windows Office 365 ProPlus 1708 Windows Office 365 ProPlus 1802 Windows Office 365 ProPlus 1808

4 IT is under pressure to transform Internal Business Employees External

5 Digital transformation

6 FOCUS ON WINDOWS 10 BUILT FOR DIGITAL TRANSFORMATION CEO Business Mgr IT Mgr Security Agility Enablement

7 Classic IT Modern IT Single Device Business Owned Corporate Network & Legacy Apps Manual Reactive High-touch Multiple Devices User and Business Owned Cloud Managed & SaaS Apps Automated Proactive Self-Service Project based Process and System driven Data based insights are the core of Modern IT

Deploy Decision EOL Life of Release Pre-Deployment Readiness Preparation OS readiness Network readiness App Compatibility Internal App readiness External App readiness User training Driver update

8 Deploy Decision EOL Life of Release Pre-Deployment Readiness Preparation OS readiness Network readiness App Compatibility Internal App readiness External App readiness User training Driver update policy Deploy and Use Servicing Mgmt Tooling Rollout Process and Methods Bandwidth Driver Servicing Update scheduling, offline constraints Installation Audits and Reporting Too much time, $ spent this side of the Decision time line

9 Deploy Decision First WIP Builds SAC-TRelease Final Servicing Life of Release n-months, WIP through EOS Pre-Deployment Readiness Preparation OS readiness Network readiness App Compatibility Internal App readiness External App readiness Telemetry based User training management Driver update policy Flighting Analytics Suite Ecosystem HW alignment Deploy and Use SCCM, Intune, WUfB Download Optimization Update Client Improvements Servicing Mgmt Tooling Rollout Process and Methods Bandwidth Driver Servicing Update scheduling, offline constraints Installation Audits and Reporting Reduce $ and time, with greater confidence, faster agility

10 Microsoft is the IT admin for 600 Million Great Windows 10 Consumer momentum Faced similar challenges as Enterprises attempting upgrades

11 Increased OS compatibility Data - driven insights

RS4 Rollout Data 236M devices on RS4 in 45 days (@6/13) Same number in RS3 in

14 RS4 Rollout Data 236M devices on RS4 in 45 days Same number in RS3 in 95 days Inflection Point: RS4 is now the most widely installed version of Windows 10 Daily Average is 5.6M Current week rollout: 100% of devices on TH1, TH2 and RS1 targeted* 100% of devices on RS2 and RS3 globally targeted - Japan at 100%

Plan upgrades by identifying devices that are

your devices (even those on the road) Reduce

15 Plan upgrades by identifying devices that are ready, identify and resolve app and driver compatibility blockers Ensure update and antimalware compliance with timely reports for all your devices (even those on the road) Reduce support costs by proactively identifying and remediating top end-user impacting issues

Upgrade Analytics will be used to complement that work and to uncover any applications that may have been overlooked.

16 9+M We are excited to have Upgrade Analytics as a tool to simplify the application compatibility analysis process. We are already working with application owners to determine compatibility with Windows 10. Upgrade Analytics will be used to complement that work and to uncover any applications that may have been overlooked. - Marlie Arellano, Endpoint Administrator Endpoint Engineering, Ryder System, Inc. Windows Upgrade Readiness helped us to quickly design a strategic approach for our Windows 10 deployment by allowing us to focus on applications that needed special attention while moving quickly to upgrade machines that were Windows 10 ready. It is also the driving force behind our Windows as a Service adoption strategy. 9+M - Frank Trout, Systems Specialist, Independence Blue Cross

17 Outstanding compatibility means a smooth migration from Windows 7 or Windows 8.1, while also simplifying the process of staying current with Windows 10

18 Get links to Windows 10 ISV support statements Get usage information for every app version, and use that to target testing We are actively engaged with ISVs, to ensure full support for Windows as a service

21 RTM

23 Thank you

M365 Powered Device Proof of Concept

M365 Powered Device Proof of Concept 365 A complete, intelligent, secure solution to empower employees Office 365 Windows 10 Enterprise Mobility + Security Modern IT Multiple Device Platforms User and