COMFORT TRANSPORTATION PTE LTD CITYCAB PTE LTD USER GUIDE DRIVER ONLINE ENQUIRY STSTEM (DOES) AUGUST Copyright reserved

Size: px

Start display at page:

Download "COMFORT TRANSPORTATION PTE LTD CITYCAB PTE LTD USER GUIDE DRIVER ONLINE ENQUIRY STSTEM (DOES) AUGUST Copyright reserved"

Preston Horton
6 years ago
Views:

1 COMFORT TRANSPORTATION PTE LTD CITYCAB PTE LTD USER GUIDE DRIVER ONLINE ENQUIRY STSTEM (DOES) AUGUST Copyright reserved

2 Table of Contents 1. Introduction Getting Started Navigate Around Before Login Home Page Login the Portal After Login My Profile Update Profile My Account Account Statement Outstanding Amount Layoff / Downtime Trip Details Call Levy Cashless Refund Incentive Payment Matching & Registration Matching Registration Driver Matching Enquiry E-Service Training Notes Calendar of Events Handbook Other Features Feedback Form Forgot ID / Password Change Copyright reserved

3 1. Introduction Driver Online Enquiry System (DOES) is a user-friendly and secure webpage for Comfort and CityCab drivers to learn on the latest development within the organsiation as well as to view accounts and payment details. DOES also serves as a communication media between you and the organsiation. You may notify us your new contact information (such as contact numbers and address) by updating the changes at DOES. You may also provide feedback. You do not need to install or update anything on your PC. You can use DOES from any PC or mobile device to work from any location to access information remotely 24 hours a day, 7 days a Copyright reserved Pg 1

2. Getting Started 1. Launch your web browser, for example Internet Explorer, Firefox, Opera. 2. Enter URL address http://driver.cdgtaxi.com.sg to launch DOES. 3. Navigate Around 3.

4 2. Getting Started 1. Launch your web browser, for example Internet Explorer, Firefox, Opera. 2. Enter URL address to launch DOES. 3. Navigate Around 3.1 Before Login Home Page 1. Click on the various sections at the home page to access information available: Service messages Promotion Hall of Fame Photo Gallery Contact List Useful Copyright reserved Pg 2

For first-time user, the portal will display the Change Password screen to prompt user to change password as a

5 3.2 Login the Portal 1. Enter your ID and password and click Login to proceed. 2. Upon successful login, the portal will display My Account module. For first-time user, the portal will display the Change Password screen to prompt user to change password as a security measure. Enter your existing password and new password (twice). Upon successfully update of password, portal will display the message Your new password has been updated Copyright reserved Pg 3

6 3.3 After Login 1. Click on any of the 6 tabs on the menu bar to access the main modules for the e-services available in DOES. 2. The sub-modules available in the main module will be listed on the left of the screen. Main Modules Copyright reserved Pg 4

7 4. My Profile My Profile module provides details of the driver records held with the company. There are 6 sub-modules under My Profile module. Only Update Profile is available for phase 1 rollout. Rest of the modules will only be available in next phase rollout. 4.1 Update Profile 1. Click Update Profile to update your contact information the contact details displayed have changed. Only home number, mobile number and address field are available for update. 2. Fill in the relevant input field and click Update to Copyright reserved Pg 5

5. My Account My Account module provides details and status of payment made to the company and money received from the company. There are 7 statements in My Account module.

8 5. My Account My Account module provides details and status of payment made to the company and money received from the company. There are 7 statements in My Account module. Click on any of the statement and the selected statement will be displayed as a separate window. Click on Close Window on the top right hand corner of the page to exit. Click the page number bar found on the bottom of the statement to toggle to the next Copyright reserved Pg 6

5.1 Account Statement 1. Upon clicking Account Statement, the portal will by default display all the transactions from the first day of the current month up to the date of query.

9 5.1 Account Statement 1. Upon clicking Account Statement, the portal will by default display all the transactions from the first day of the current month up to the date of query. CHONG AH HENG Part 1 of the statement Outstanding Summary It shows the total amount driver owed the company to date and outstanding amount to be due. Click on the hyperlink, the portal will display the detail of outstanding due and to be due in a separate window. Part 2 of the statement Security Deposit It shows the deposit amount to be paid to the company and the total amount driver paid to date. Part 3 of the statement Statement of Refund and Collection It shows all the payment made by driver and money received from company. The record covers rental, commission on call booking, downtime payment, accident liability and etc. Refund to driver money paid to driver Collect from driver money collected from driver Offset Amt money due to driver but company used to deduct outstanding drivers need to pay the company 2. Click on the button next to the Statement period and select any of the last 2 month statement to view the past month statement. Then click Submit button. 3. Click on the Print button to print a hard Copyright reserved Pg 7

10 5.2 Outstanding Amount 1. Upon clicking Outstanding, the portal will by default display all the outstanding transactions. 2. Click on the Print button to print a hard copy. CHONG AH Copyright reserved Pg 8

11 5.3 Layoff / Downtime 1. Upon clicking Layoff/Downtime, the portal will by default display the vehicle layoff and downtime transactions for the current month. 2. Enter the date range to view the past month statement. Then click Submit button. Date range entered must not be more than 31 days. 3. Click on the Print button to print a hard Copyright reserved Pg 9

12 5.4 Trip Details 1. Upon clicking Trip Details, the portal will by default display the refund and levy due for all jobs (except for cash street hail trips) completed in the last 7 days from date of query. CHONG AH HENG 2. Enter the trip date range to view the past month statement. Date range entered must not be more than 31 days. 3. Select the relevant payment type to view trips paid by certain payment type. 4. Select the relevant job type to view trips of certain job type. 5. Click on the Print button to print a hard copy. Printout is in portfolio layout. For best view, please select landscape format in print Copyright reserved Pg 10

5.5 Call Levy 1. Upon clicking Call Levy, the portal will by default display the levy due for all jobs completed in the last 7 days from date of query. CHONG AH HENG 2.

13 5.5 Call Levy 1. Upon clicking Call Levy, the portal will by default display the levy due for all jobs completed in the last 7 days from date of query. CHONG AH HENG 2. Enter the trip date range to view the past month statement. Date range entered must not be more than 31 days. 3. Click on the Print button to print a hard Copyright reserved Pg 11

5.6 Cashless Refund 1. Upon clicking Cashless Refund, the portal will by default display all the cashless trips completed in the last 7 days from date of query. CHONG AH HENG 2.

14 5.6 Cashless Refund 1. Upon clicking Cashless Refund, the portal will by default display all the cashless trips completed in the last 7 days from date of query. CHONG AH HENG 2. Enter the trip date range to view the past month statement. Date range entered must not be more than 31 days. 3. Click on the Print button to print a hard Copyright reserved Pg 12

5.7 Incentive Payment 1. Upon clicking Incentive Payment, the portal will by default display the various incentives paid to driver for the last quarter. 2.

15 5.7 Incentive Payment 1. Upon clicking Incentive Payment, the portal will by default display the various incentives paid to driver for the last quarter. 2. Select other statement period available and click Submit to view incentives received for the selected period. 3. Click on the Print button to print a hard Copyright reserved Pg 13

Upon clicking Driver Matching Registration, the portal will display detail of the registration records the driver has (if applicable). 2.

16 6. Matching & Registration The Matching & Registration allows driver to register his / her requirement for recruiting hirer or relief drivers It also allows driver to look for hirers or relief drivers based on his / her requirements. 6.1 Matching Registration 1. Upon clicking Driver Matching Registration, the portal will display detail of the registration records the driver has (if applicable). 2. To edit, click on the Edit button next to the record. Update the relevant fields in the View/Update Driver Matching Registration Record screen and click Copyright reserved Pg 14

17 3. To delete any record, click on the Delete button next to the record. Record will be auto delete after 1 month of registration. 4. Upon clicking on the Add New Registration Record button, the portal will display following screen. Portal will display driver details such as name, NRIC, address and contact numbers for view only. Fill up the relevant fields with the input box or check box and click Submit. Upon successfully submission, the following message will Copyright reserved Pg 15

18 6.2 Driver Matching Enquiry 1. Upon clicking Matching Enquiry, the portal will display the listing of drivers who matched the driver requirement and are staying in the same postal code zone. Select other criterias such as company, driver type, vehicle type, shift, days or neighbouring zones to generate new Copyright reserved Pg 16

7. E-Service The E-Service module offers drivers with the access to briefing or training materials as well as other online services. There are 5 sub-modules available.

19 7. E-Service The E-Service module offers drivers with the access to briefing or training materials as well as other online services. There are 5 sub-modules available. Only the access to training notes will be available for the phase 1 rollout. Rest of the sub-modules will only be available in the next phase. 7.1 Training Notes 1. Click on Training Notes to access to the training material Copyright reserved Pg 17

8. Calendar of Events The Calendar of Events module lists the major events happening in Singapore. It provides drivers avenue to source for passengers and jobs. 1.

20 8. Calendar of Events The Calendar of Events module lists the major events happening in Singapore. It provides drivers avenue to source for passengers and jobs. 1. Click on Calendar of Events, the portal will display the summary of all the events happening during the month. 2. Mouse over the Event Title for the detail of the event to be displayed. 3. Click on Previous Month or Next Month to view event listing for the previous month or next month. 4. Click on the Print button to print a copy of event listing for the selected Copyright reserved Pg 18

21 9. Handbook The Handbook module serves as an online handbook for drivers to access to the company policies, rules and regulations as well as the company operational guidelines. This module consists of the following Copyright reserved Pg 19

22 10. Other Features 10.1 Feedback Form 1. Upon clicking on the icon at the footer of the portal, the following online form will display. 2. Fill in your feedback in the input box provided. 3. Click Attach file to attach any document which you want to send together with your feedback. Attachment may be in any Microsoft office format such as Word, Excel or Powerpoint. 4. Click Submit once the form is ready for submission. 5. Upon submission, the portal will display the following message. Your form has been sent. Thank you. Note: You may inform us of your latest contact detail by updating your contact numbers and address on this Copyright reserved Pg 20

2. Enter your NRIC and last 6-digit of your bank account no.

23 10.2 Forgot ID / Password 1. Click on the Forget ID/Password hyperlink available in the login box on the portal home page. 2. Enter your NRIC and last 6-digit of your bank account no. registered with the company and click Submit. 3. Upon successful reset of password, the portal will display the message Your password has been reset Copyright reserved Pg 21

24 10.3 Change Password 1. Click on the Change Password hyperlink available on every login page. 2. Enter your existing password and new password (twice) and click Change. 3. Upon successfully update of password, the portal will display the message Your new password has been updated Copyright reserved Pg 22

User Guide for Applicants PROJECT. DATE & VERSION 11 th Oct 2016, Version: 2.0. Scholarships Management System Applicant Portal

User Guide for Applicants PROJECT. DATE & VERSION 11 th Oct 2016, Version: 2.0. Scholarships Management System Applicant Portal TITLE PROJECT User Guide for Applicants Scholarships Management System Applicant Portal DATE & VERSION 11 th Oct 2016, Version: 2.0 User Guide for Applicants Page 1 of 15 TABLE OF CONTENTS 1 Launch the