Nuance SafeCom Go Lexmark Administrator s Manual

Transcription

1 Nuance SafeCom Go Lexmark Administrator s Manual D November 2012

2 Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom epay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners. Nuance Communications, Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification. Third Party Software: This software may contain third party software which requires notices and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located in the SafeCom Third Party Notice document. Patent: Nuance Communications, Inc. has received the following British patent GB B, US patent US 6,952,780 B2 and Europe EUR EP Copyright Nuance Communications, Inc. All rights reserved Nuance Communications, Inc. Lautrupvang 12 DK-2750 Ballerup Denmark Phone: Web: safecom.eu

3 Table of contents 1 Introduction SafeCom Go Lexmark Requirements SafeCom ID devices Lexmark Universal Print Driver Available documentation About this manual Document history SafeCom Go Lexmark Overview Install SafeCom Go Lexmark Configure SafeCom Go Lexmark Import the SafeCom security template Apply access control on device functions Show/hide icons on the control panel Install SafeCom ID Device (card reader) SafeCom Go Lexmark Web Interface Login to the SafeCom Go Lexmark Web Interface Configuration web page Information web page Register web page Log web page Password web page SafeCom Go Lexmark - How to Get the SafeCom Go Lexmark software Specify SafeCom Server Register device Select user identification User code or card Login with Windows without specifying the domain Login without PIN code Disable Pull Print Enable Copy Control Enable Send to Folder Control user access rights Enable Client Billing and the account icon on the device Enable prefilled fields Control max length of encryption keys Restore factory default settings Determine the version Use another server in a multiserver solution SafeCom Go Lexmark update software Is the SafeCom Go Lexmark software loaded? Uninstall SafeCom Go Lexmark Using SafeCom Go Lexmark Control panel Login Pull Print - Document list Copy Folder Logout Register card with Windows credentials Register card with PUK code D

4 4 Troubleshooting Introduction SafeCom Help Desk Assistant SafeCom Go Lexmark software issues SafeCom Go Lexmark device trace facility At the printer: Login service not available At the printer: User unknown At the printer: Login denied At the printer: Restricted access At the printer: Error printing document At the printer: Question mark before the document name At the printer: Login error <number> At the printer: Card reader not working Tracking information Tracking of blank pages Regulatory information Index D

5 1 Introduction 1 Introduction 1.1 SafeCom Go Lexmark SafeCom Go Lexmark is the internal solution for Lexmark MFPs. It integrates with the touchscreen control panel of the Lexmark MFP and offers user authentication by code and/or card. SafeCom Go Lexmark works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions. 1.2 Requirements SafeCom Go Lexmark supports Lexmark devices that support Embedded Solutions Framework (esf). MFPs are listed in Table 1 and printers are listed in Table 2. SafeCom device license. MFP must be connected to the network. The appropriate SafeCom ID Device must be connected to the MFP s USB port if users are to login by card. Table 1 SafeCom Go Lexmark supported Lexmark MFPs 1 Lexmark MFPs SafeCom Go RAM X463de, XS463, X464de, XS xxx 256* X466de, X466dte, X466dwe, XS xxx 256 X548de, X548dte, XS xxx 512 X642e 012xxx 256* X644e, X646e, X646ef, X646dte 012xxx e 031xxx - X651de, XS651, X652de, XS652, XS654, 021xxx 256 X654de, XS656, X656de, X658de, XS658 X734de, XS734, X736de, XS xxx 512 X738de, X738dte, XS xxx 512 X746de, X748de, X748dte, XS xxx 512 X772e 012xxx X782e, X782e XL 012xxx 768 X792de, X792dte, XS795, XS796, CS796, XS xxx - X850e, X852e, X854e, X85xe 012xxx 256 X860de, XS860, X862de, X862dte, XS862, 021xxx 256 X864de, X864dhe, XS864 X925de, XS xxx - XC940, X940e, XC945, X945e 012xxx 512 XS950, X950de 031xxx - X952de, X952dte 031xxx - X954de, X954dhe 031xxx - 1 If additional solutions are installed more memory (RAM) may be required. D

6 1 Introduction Lexmark MFPs SafeCom Go RAM XS xxx Table 2 SafeCom P:Go Lexmark supported Lexmark printers Lexmark printer SafeCom P:Go RAM T656, TS656, T656dne 121xxx 256 C748, CS748, C748e, C748de, C748dte 031xxx 512 C792e, C792de, C792dte, C792dhe 031xxx 512 C925de, C950de 031xxx 512 SafeCom Go 012xxx is for Lexmark MFPs running esf 1.2, SafeCom Go 021xxx is for Lexmark MFPs running esf 2.1, SafeCom Go 121xxx is for Lexmark printers running esf 1.21, and SafeCom Go 031xxx is for Lexmark MFPs and printers running esf SafeCom ID devices ID Device SafeCom AWID Reader SafeCom Barcode Reader SafeCom Casi-Rusco Reader SafeCom Cotag Reader SafeCom EM Reader SafeCom HID Reader 35 bit SafeCom HID Reader 37 bit SafeCom iclass Reader SafeCom Indala Reader 26 bit SafeCom Indala Reader 29 bit SafeCom IoProx Reader SafeCom Legic Reader SafeCom Magnetic Card Reader DD (Tr 1) SafeCom Magnetic Card Reader DD (Tr 2) SafeCom Magnetic Card Reader DD (Tr 3) SafeCom Mifare Reader SafeCom Nedap Reader SafeCom NexWatch Connection USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB USB Additional information about the ID devices is available in SafeCom G4 Administrator s Manual D Note: ID devices require unique ID Device Licenses. SafeCom ID devices come with ID device licenses, whereas ID device licenses for 3 rd party ID devices must be purchased separately. D

7 1 Introduction 1.4 Lexmark Universal Print Driver To use SafeCom Pull Print, you need to install the Lexmark Universal Print Driver for PCL5 and PostScript. Lexmark s Universal Print Driver is available on 1. Download a copy of the Lexmark Universal Print Driver and unpack it. Al Lexmark devices that should be part of your SafeCom solution, but currently use a standard TCP/IP port, need to use the SafeCom Pull Port. 2. Change the Lexmark device s existing TC/IP port to a SafeCom Pull Port (see SafeCom G4 Administrator s Manual D60650). 3. In Windows, locate the device. Select the device, and then right-click it. Click Printer properties. Click the Ports tab, select your SafeCom Pull Port from the list. Click Configure Port. Make sure that the server and domain are correct and click OK. 4. Click Apply and then Close. The SafeCom Pull Port does not allow bidirectional communication with Lexmark printers, so you need to install any Lexmark options you want manually. 5. Select the device and right-click. Click Printer properties. 6. Click the Configuration tab. 7. Under Configuration Options: select the appropriate options from the list. 8. Click Apply. 9. Click OK. Note: To safeguard document fidelity with SafeCom Pull Print, use PostScript 3 emulation and install all options. 1.5 Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator s Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G4 SafeCom G4 Administrator s Manual D60650 A comprehensive manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and SafeCom Pay. SafeCom Go Lexmark SafeCom Go Lexmark Administrator s Manual D60711 (this manual) Manual on how to install, configure and use SafeCom Go Lexmark. SafeCom Go Lexmark User s Guide D20711 User's Guide on how to use SafeCom Go Lexmark. D

8 1 Introduction 1.6 About this manual This manual applies to Nuance SafeCom G4 Server version S *01 and Nuance SafeCom Go Lexmark version S93 nnn.030*10. This manual is organized as follows: Chapter 1 Introduction lists the supplied SafeCom documentation, introduces system requirements, and describes how this manual is organized. Chapter 2 SafeCom Go Lexmark describes the installation and the web interface of the internal solution for Lexmark MFPs. Chapter 3 Using SafeCom Go Lexmark describes how to interact with the Lexmark MFP s control panel when SafeCom Go Lexmark is installed. Chapter 4 Troubleshooting contains hints for troubleshooting. Chapter 5 Regulatory information contains regulatory information. 1.7 Document history Revision D Added section Enable Client Billing and the account icon on the device Support for XS463, XS464, XS466, XS548, XS651, XS652, XS654, XS656, XS658, XS738, XS748, X772e, XS795, XS796, CS796, XS798, X85xe, XS860, XS862, XS864, XS925, XC940, XC945, XS950, XS955, T656, TS656, C748, CS748 Revision D Nuance SafeCom Go Lexmark version S93 nnn.030*10. Nuance SafeCom G4 Server version S *01. Added information about ID device license (1.3) Revision D SafeCom Go Lexmark version S93 nnn.030*08. SafeCom G3 Server version S *04. Support for esf 3.1 based MFPs X746de, X748de and X748dte. Support for esf 3.1 based printers C748e, C748de and C748dte. Support for delegated print. Support for user access rights (2.5.10). Import Security setup Normal/Role based (2.3.1). Revision D SafeCom Go Lexmark version S93 nnn.030*07. SafeCom G3 Server version S *06. D

9 1 Introduction Support for esf 3.1 based printers C792e, C792de, C792dte, C792dhe, C925de, C950de. Updated section on Lexmark Universal Print Driver (1.4). Revision D SafeCom Go Lexmark version S93 nnn.030*06 and SafeCom G3 Server version S *06. Now support for devices X548de, X548dte, X792de, X792dte, X925de, X950de, X952de, X952dte, X954de, X954dhe, and 6500e (1.2). Support for SafeCom Magnetic Card Reader (1.3). Revision D SafeCom Go Lexmark version S93 nnn.030*01. Updated to reflect the SafeCom G3 Server version S *05. Revision D SafeCom Go Lexmark version S93 nnn.030*01. Updated to reflect the introduction of SafeCom G3 Server. Added section on tracking information (4.13). Revision D SafeCom Go Lexmark version S93 nnn.030*01. Introduced Auto-sense as default Identification method (2.4.2). Supports SafeCom G3 Server features: Unicode and Enhanced encryption. Added section: Control max length of encryption keys (2.5.13). Revision D SafeCom Go Lexmark version S93 nnn.010*04. SafeCom P:Go Lexmark support for Lexmark T656dne printer with color touchscreen. D

10 2 SafeCom Go Lexmark 2.1 Overview Complete SafeCom G4 Server software installation as described in SafeCom Smart Printing Administrator s Quick Guide D SafeCom Go Lexmark software installation (2.2). Note: For devices with SafeCom Go Lexmark 012xxx software, proceed to step 4 (skip steps 2 & 3). 2. Add the SafeCom Security Template (2.3). 3. Edit access control (2.3.2). 4. Show/hide icons on the control panel (2.3.3). 5. Install optional card reader (2.3.4). 2.2 Install SafeCom Go Lexmark 1. Make sure the printer is powered on and ready. 2. Start SafeCom Administrator and log in to the server. 3. Browse to Add device in the Devices menu, System overview, or in SafeCom Assistant. 4. Enter the Printer address. Click Next. Printer address: 5. The device sends its details to the SafeCom Administrator. Click Next. 6. On the Settings tab, select device Capabilities, including support of Duplex and Color. 7. Click Add to register the device in the SafeCom solution. 7a. Right-click the device and click Update software 8. Click Send to send the SafeCom Go Lexmark software file (*.fls) to the device. You may need to download the file first (see 2.5.1). 9. Click Close when download is completed. 10. After 2-5 minutes the printer s control panel will say Ready and after another 2-3 minutes the printer has loaded the SafeCom Go application. 10a. Open the Configuration web page (2.4.2) and specify the SafeCom server (2.5.2). Alternatively install the SafeCom Go Lexmark software via a web browser: On Lexmark 3.x platform devices: 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings on the menu to the left. 3. In the Other Settings list click Device Solutions. D

11 4. Click Solutions (esf). 5. On the Solutions tab click Install. 6. Browse to the Solution Install File (*.fls). 7. Click Start Install. 8. Check SafeCom Go and click Start. 9. Open the Configuration web page (2.4.2) and specify the SafeCom server (2.5.2). 10. Open the Register web page (2.4.4) and register the device with the SafeCom solution. 11. Resend configuration. On other Lexmark platforms devices: 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings on the menu. 3. In the Other Settings list click Embedded Solutions. 4. On the Solutions tab click Install. 5. Browse to the Solution Install File (*.fls). 6. Click Start Install. 7. Check SafeCom Go and click Start. 8. Open the Configuration web page (2.4.2) and specify the SafeCom server (2.5.2). 9. Open the Register web page (2.4.4) and register the device with the SafeCom solution. 10. Resend configuration. If your Lexmark device is not configured correctly, or if the device must be reconfigured to a different server, then resend the configuration details (Server address and Group name) to the device. 1. Browse to Devices in the SafeCom Administrator. 2. Right-click the device and click Resend configuration. The configuration details are now sent to the device and the configuration is successful when the message "Server is reconfigured" appears. 2.3 Configure SafeCom Go Lexmark To configure SafeCom Go Lexmark 012xxx software (MFPs running esf 1.2), proceed to To configure all other versions of SafeCom Go Lexmark, proceed to Import the SafeCom security template Note: Either perform the steps in section or 2.3.2, not both. 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings in the menu. 3. In the Other Settings list click Import/Export. D

12 4. In the Import/Export Security Setups menu select Import Security Setups File. 5. In the Import Security Setups File dialog browse to one of the security template files provided. Click Submit. Importing the SafeComGoRoleBased.ucf file enables users access to functions according to the user access rights setup on the server. Importing the SafeComGo.ucf file enables users access to all available functions. 6. When the Import Security Setups File dialog says File Received exit the device web page. When the setup file is imported it will create security templates that define security groups. These templates are matched with the groups in the SafeCom Server User Settings. The templates are used to control users access to specific printer features, see section Control user access rights Tip! You can adjust the settings to fit your needs and then export these settings to a file that can then be applied to other devices: 1. On the device page click the Settings menu, and then select Import/Export. 2. In the Import/Export Security Setups File section select Export Security Setups File. D

13 2.3.2 Apply access control on device functions Note: Either perform the steps in section or 2.3.2, not both. When the SafeCom solution controls access to device functions you need to apply a Security Template to each of these functions. 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings on the menu. 3. In the Other Settings list click Security and then Security Setup. 4. Under Advanced Security Setups click Access Controls. 6. Browse to Solution 1 and select SafeCom. The solution number must match the solution number under Pull Print access control on the Configuration web page (2.4.2). 7. Set Use Profiles to No Security. 8. If the device is: a printer, proceed to step 10. an MFP set the Copy Function to SafeCom. a color device, set Color Copy Printing to SafeCom. 9. Set the Function to SafeCom. 10. Click Submit. 11. Confirm that the selections match those in Track on the Configuration web page (2.4.2). D

14 2.3.3 Show/hide icons on the control panel To show/hide icons for functions other than SafeCom Pull Print: 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings on the menu. 3. In the Default Settings list, click General Settings. 4. In the General Settings list, click Home screen customization. 5. Select the functions that should be on the control panel and clear those that should not. 6. Click Submit. Note: The Pull Print icon is always displayed Install SafeCom ID Device (card reader) This section is only relevant if users login by card. See 1.3 SafeCom ID devices for a list of supported ID Devices. Connect the SafeCom ID Device directly to the external USB. The USB port is located at the rear of the device next to the network port. Note: ID devices require unique ID Device Licenses. SafeCom ID devices come with ID device licenses, whereas ID device licenses for 3 rd party ID devices must be purchased separately. If the SafeCom ID Device is connected before SafeCom Go Lexmark software is installed, the display may show the message: Unsupported USB device. Please remove. Ignore this message and proceed with SafeCom Go Lexmark software installation. D

15 2.4 SafeCom Go Lexmark Web Interface The SafeCom Go Lexmark web interface adheres to the structure and design of the Lexmark Embedded Web Server Login to the SafeCom Go Lexmark Web Interface 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Applications on the menu. 3. Click SafeCom Go. 4. Enter Password (default is nimda) and click Login. D

16 At the top of the Configuration web page (2.4.2), there are links to the following components of the SafeCom solution: Configuration where you specify the SafeCom server, user identification method, driver names, and functions to track (2.4.2). Information version and configuration summary (2.4.3). Register where you register the device with SafeCom server (2.4.4). Log to enable troubleshooting login (2.4.5). Password change the password (2.4.6). D

17 2.4.2 Configuration web page The Configuration web page is where you configure SafeCom Go Lexmark, including which server it should connect to and how users should be identified. D

18 In SafeCom Server you specify the SafeCom server, either manually or through sending a broadcast. Enter the Group name, SafeCom server TCP port (default is 7500) and the SafeCom server IP address in Add server.or click Broadcast to get a list of servers to select from (see ) Note: After clicking Apply, it takes at least one minute before the new SafeCom Server settings take effect. Otherwise you may get a login error at the printer. Device name and Device model: Are automatically filled-in. Device location and Contact person: Important references for the SafeCom solution, so it s a good idea to fill these fields in. Find the name, model, and location in the Device properties dialog in SafeCom Administrator. Community name: By default is Public. If different than public, the community name must match Get Community Name. Login method : How users should login. Auto-sense (default): On an MFP, if a USB ID device is connected to the device, Card or Windows is selected. On a printer, Card is selected. If there is no USB ID device then User code is selected. User code Card Card or User code Card or Windows: Allows the user to login by either card or by entering their Windows username, password, and domain. The SafeCom G4 server must be a member of the domain or trusted by the domain. Pre-fill domain: Select one of the below options. Blank (default): use if users belong to different domains. All users need to enter their domain when they login with their Windows username and password. Default domain: use if most users belong to the same domain. Users only need to use their Windows username and password to login. Hide: use if all users belong to the same domain. Users login with their Windows username and password only. Be sure to have specified the Default domain, otherwise the choice will revert back to Blank when you click Apply. Note: The SafeCom G4 server must be a member of the domain or trusted by the domain. Mask user code: Select to mask entered user codes with an asterisk (*) Login without PIN code: Select if users do NOT need to enter a 4-digit PIN code at login. This setting applies to the printer and overrules the equivalent user property on the SafeCom G4 server. PIN code login is possible on printers with touchscreen or keypad. D

19 Print all at login: All user documents are printed as soon as the user logs in to Pull Print. This setting applies to the printer. If selected this setting overrules the equivalent user property on the SafeCom G4 server. Show newest first: Documents listed are printed in last-in first-out order. MFP authentication 2 : Select Copy, Folder, Fax, and for SafeCom to control access and tracking of these MFP functions. Track 3 : Select the functions you want the SafeCom solution to track. Make sure the access control settings (2.3.2) match the functions you select for Track. Note: If a copy job consists of color as well as black and white pages, all pages are tracked as black and white. Pull Print access control 4 : Default is Solution 1, this must match the solution number selected on the Edit Access Controls web page (2.3.2). Billing access control: On 1.x platform devices check Enable to enable the Account button. On other platform devices, select the relevant solution number from the drop-down list. This must match the solution number selected on the Edit Access Controls web page (2.3.2). If the selected solution number is the same as for Pull Print access control, the Account button is disabled. Drivers: When pull printing, the SafeCom solution compares the driver name embedded in the print job with its list of driver names. If no match is found the document will appear with a question mark [?] in the document list (3.3). This way the user is warned that fidelity is low and the document may print incorrectly. 1. Click Get all to retrieve a list of driver names from the SafeCom server. 2. Click Apply. A driver can also be added manually. Enter the driver name in Add driver and then click Add. To remove a driver, select its name in the list and click Remove. Note: It is important to use a driver that sends print job names with the print jobs in order for SafeCom to track the print job. If the print job name is empty SafeCom is not able to track the print job. 2 MFP authentication is only on SafeCom Go 012nnn software (1.2). 3 Track is only on SafeCom Go 021nnn software (1.2). 4 Pull Print access control is only in SafeCom Go 020nnn software (1.2). D

20 Timeout: The amount of time a device is idle before the user is automatically logged out. Timeout is set in seconds, with a default of 60. If the device requires intervention (IRQ), timeout is stopped so the user is not logged out while the issue is being resolved. On an MFP the user is NOT automatically logged out if Timeout is greater than that of the MFP s Inactivity timeout specified under Copy/Send settings. Default is 60 seconds. Post track: Relevant only with SafeCom Tracking. Refer to SafeCom G4 Administrator s Manual D60650 High speed print: Select to allow faster printing. Documents submitted for high speed print via a standard TCP/IP port may be printed between any user using Pull Print for printing or copying. Relevant only if SafeCom handles access control for (2.5.10). Encryption: Configure the max length of encryption keys (2.5.13). Restart the device for changes to take effect. Restore factory default: Returns all settings, except the password, to their default values (2.5.14). D

21 2.4.3 Information web page The Information web page shows version, configuration summary and up time. Mail to SafeCom Support: To report a bug, use Mail to SafeCom Support safecom_support@nuance.com. Tell us what the problem is, including a stepby-step description, so SafeCom Support can reproduce it. Note: When the Information web page is open the above information and additional debug information are automatically copied to the clipboard. The information can be pasted into an editor such as Notepad or into the body of your message by pressing CTRL+ V. D

22 2.4.4 Register web page Use the Register web page to register the device with the SafeCom server. The device can be used with SafeCom once it has been registered with the SafeCom server. 1. Enter the User logon and PIN code of a user with Technician or Administrator rights. The user must have a PIN code. 2. Click Register. You can also register a device with the SafeCom solution by: Using the Add device function in SafeCom Administrator. Logging in at the device by a user with Technician or Administrator rights. D

23 2.4.5 Log web page Use the Log web page to enable, disable and view log information. Only generate log information only if SafeCom Support instructs you to do so for troubleshooting purposes. 1. Click Enable to start logging. 2. Click Disable to stop logging (text changes on the button). When the log file reaches the 1Mb limit the log file is overwritten with new data. D

24 2.4.6 Password web page Change the SafeCom Go Lexmark password on the Password web page. The default password is nimda. If you forget the password you must uninstall (2.8) SafeCom Go Lexmark and install it again. 1. Enter Old password. 2. Enter New password and Verify password. 3. Click Apply. D

25 2.5 SafeCom Go Lexmark - How to The following subsections contain step-by-step instructions for some of the administrator s common tasks Get the SafeCom Go Lexmark software The SafeCom Go Lexmark software files (*.fls) can be downloaded using the SafeCom Administrator function Check for updates. Alternatively a software package can be downloaded: 1. Download the safecom_go_lexmark_xxx.exe file from the link supplied to you. 2. Double-click the safecom_go_lexmark_xxx.exe file. 3. Click Next. 4. Choose the destination folder. Click Next. Normally the destination folder is: C:\Program Files\SafeCom\SafeComG4\device_software 5. Click Install. 6. Click Finish Specify SafeCom Server There are two ways to locate a SafeCom server: manually sending out a broadcast To specify the SafeCom server manually 1. Go to the Configuration web page (2.4.2) 2. Enter Group Name, SafeCom server TCP port (default is 7500) and SafeCom server IP address in Add. 3. Click Add. 4. In a multiserver solution, click Move up and Move down to prioritize the order in which the servers are contacted in case the first one on the list becomes unavailable. Note: After you click Apply it takes approximately one minute before the new SafeCom Server settings take effect. Wait, otherwise you may get a login error at the printer. D

26 To specify the SafeCom server by sending out a broadcast 1. Go to the Configuration web page (2.4.2) 2. To avoid a lengthy list of broadcast results, enter the Group name. This will exclude broadcast results from SafeCom servers that do not belong to the SafeCom group. 3. Click Broadcast. After 5 seconds the SafeCom server IP address list is populated with the results of the broadcast. If the SafeCom server has multiple IP addresses, each address is listed. If the SafeCom server is clustered you must ensure that the IP address is the virtual servers and not the IP address of a node. In a multiserver solution, click Move up and Move down to prioritize the order in which the servers are contacted in case the first one on the list becomes unavailable. 4. Click Apply. Note: After you click Apply it takes approximately one minute before the new SafeCom Server settings take effect. Wait, otherwise you may get a login error at the printer Register device 1. Open the Register web page (2.4.4). 2. Enter the User logon and PIN code of a user with Technician or Administrator rights. The user must have a PIN code. 3. Click Register. Once the device is registered it will appear in SafeCom Administrator. You can also register the device with the SafeCom solution by: Using the Add device function in SafeCom Administrator. Login at the device by a user with Technician or Administrator rights Select user identification User code or card 1. Open the Configuration web page (2.4.2). 2. In the Device pane, go to User identification and select User code, Card, Card or User code or Card or Windows. 3. Click Apply. D

27 2.5.5 Login with Windows without specifying the domain On MFPs with touchscreen it is possible to login by entering your Windows username, password (and domain). If all users belong to the same domain you can configure the device so they don t need to enter their domain at the device. 1. Open the Configuration web page (2.4.2). 2. Specify a Default domain. 3. Change Pre-fill domain to Hide. 4. Click Apply Login without PIN code Use of PIN code is possible on printers with keypad or touchscreen. This setting applies to the printer and overrules the equivalent user property. Requesting the user to enter a personal 4-digit PIN code for identification at the printer enhances document security. 1. Open the Configuration web page (2.4.2). 2. Clear Login without PIN code if you want to prompt users for PIN code. 3. Click Apply Disable Pull Print It is not possible to disable or hide the Pull Print icon Enable Copy Control To give the SafeCom solution access control to the MFP s copy function: 1. Set access control of the Copy Function to SafeCom (2.3.2). 2. Check Copy in Track on the Configuration web page (2.4.2) Enable Send to Folder To give the SafeCom solution access control to the MFP s send to folder function. 1. Set access control of the FTP Function to SafeCom (2.3.2). 2. Check Folder in Track on the Configuration web page (2.4.2). D

28 Control user access rights When using SafeCom G3 server version S *03 or newer and SafeCom Go Lexmark version S93 nnn.030*08 or newer, you can control users access rights to specific features via SafeCom Administrator, refer to SafeCom G4 Administrator s Manual D You can control access rights to the following features: Copy Scan Fax Print all button Enable Client Billing and the account icon on the device The Account application and icon must be enabled as described in Note that the following two settings must be set up in the SafeCom Administrator for the billing code to become part of the tracking record. Client Billing must be checked on the License tab in the Device properties dialog in SafeCom Administrator. Bill clients for cost must be checked on the Settings tab in the User properties dialog in SafeCom Administrator. Note: If language on the device is changed the Account button must disabled and re-enabled to make the language change take effect on the button. D

29 Enable prefilled fields To give the SafeCom solution access control to the MFP s Send to function Set access control of the Function to SafeCom (2.3.2). 2. Check in Track on the Configuration web page (2.4.2). The From: field can be pre-filled with User or Default From: address. A prefilled sent from John Smith ( address js@safecom.dk) looks like this: From: John Smith <js@safecom.eu> If the user does not have an address, the Default from: address is used. If this is not configured then it will use the Reply Address that is specified as part of the SMTP Setup on the device. The To: field can be pre-filled with User , Blank or Default To: address. Check Force BCC to user to have the BCC: field pre-filled with the user s e- mail address Control max length of encryption keys 1. Open the Configuration web page (2.4.2). 2. Scroll to the Encryption section at the bottom of the page. 3. Asymmetric key max length can be: Default, 512, 1024 or Symmetric key max length can be: Default, 128 or Click Apply. 5. Restart the device. Choose Default to leave it to the device to decide if it has sufficient processing 5 SafeCom cannot handle access control on the C792e, C792de, C792dte, C792dhe, C925de, C950de MFPs and printer T656dne. D

30 power and memory to comply with the length of the encryption keys specified on the Encryption tab in the Server properties dialog of the SafeCom G4 server. Pull print documents are sent encrypted to the device when Encryption is selected in the Device properties dialog and Encrypt documents is selected on the Settings tab in the User properties dialog. When SafeCom is configured to control print data between a server and a device data is always encrypted. Otherwise print data is NOT encrypted. D

31 Restore factory default settings 1. Open the Configuration web page (2.4.2). 2. Click Restore factory default. The factory default values are: Configuration settings Default value Group name SafeCom server TCP port 7500 Server IP Device name Device model Device location User identification Auto-sense Default domain Pre-fill domain Blank Mask user code Cleared (No) Login without PIN code Checked (Yes) Print all at login Cleared (No) Document list, Show newest first Checked (Yes) Track, Copy Cleared (No) Track, Folder Cleared (No) Track, Fax Cleared (No) Track, Cleared (No) Pull Print access control Solution 1 Drivers Timeout 60 seconds Post track Cleared (No) High speed print Checked (Yes) , Default from: no_reply@safecom.eu , Pre-fill from: User , Default to: invalid@safecom.eu , Editable Checked (Yes) , Force BCC to user Cleared (No) Asymmetric key max length Default Symmetric key max length Default Log settings Default value Log Disabled Password settings Default value Password nimda (A restore factory default does NOT change the password). D

32 Determine the version The version of the SafeCom Go Lexmark software can be determined from the Information web page. 1. Open the Information web page (2.4.3). The version can also be seen in the Device properties dialog in SafeCom Administrator Use another server in a multiserver solution To better spread the workload among the SafeCom servers you may want to move a device from one server to another. 1. Open the Configuration web page (2.4.2) and change the SafeCom server IP address to that of the new server. Note: After you click Apply you should allow one minute before the changed SafeCom Server settings take effect. Otherwise you may get a login error at the device. Note: On a cluster server the IP address MUST be that of the virtual server. 2. Open the Device properties dialog in SafeCom Administrator and point to the new Home server. 2.6 SafeCom Go Lexmark update software To update SafeCom Go Lexmark software, use SafeCom Administrator to load *.fls file to the printer. 2.7 Is the SafeCom Go Lexmark software loaded? To establish if the SafeCom Go Lexmark software is loaded and running. 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. 2. Click Settings on the menu. 3. In the Other Settings list click Embedded Solutions. 4. Verify that the State of the SafeCom Go installed solution is running. To confirm, determine the version of SafeCom Go Lexmark (see ). D

33 2.8 Uninstall SafeCom Go Lexmark Before you uninstall SafeCom Go Lexmark you should first ensure that the SafeCom Security Template is NOT used by any function: 1. Open a web browser and enter the IP address of the printer in the address field. Use of JavaScript (Active Scripting) must be enabled. Note: If you are uninstalling SafeCom Go 012xxx software (see Table 1 in section 1.2) proceed to step Click Settings on the menu. 3. In the Other Settings list click Security. 4. Click Security Setup. 5. Under Advanced Security Setup click Access Controls. D

34 6. Change any functions that use SafeCom to No Security. Normally Solution 1, Copy Function and Function use the SafeCom Security Template. 7. Click Submit. D

35 Next, delete the SafeCom Security Template: 8. Click Settings on the menu. 9. In the Other Settings list click Security. 10. Click Security Setup. 11. Under Advanced Security Setup click Security Templates. 12. Click SafeCom. 13. Click Delete Entry. Then click Delete Entry to confirm. Finally, uninstall SafeCom Go Lexmark: 14. Click Settings on the menu. 15. In the Other Settings list click Embedded Solutions. 16. On the Solutions tab check SafeCom Go. 17. Click Uninstall. Then click Uninstall to confirm. D

36 3 Using SafeCom Go Lexmark 3 Using SafeCom Go Lexmark 3.1 Control panel 3.2 Login The login sequence is initiated if you are not already logged in and tap an icon (Pull Print, Copy, , Fax, or Network Folder) where SafeCom handles access control (2.3.2). If the copy function requires SafeCom authentication, pressing the Start button will also initiate the login sequence. Once logged in the documents placed in the automatic document feeder will be copied. D

37 3 Using SafeCom Go Lexmark Login with card: 1. Swipe card on the card reader. 2. Tap an icon or press the Start button to copy. Make sure to use the device before the 10 second countdown is done. 6 Note: If you tap an icon before you have used the card, the Use card dialog appears. Login with card and PIN code: 1. Swipe card on the card reader. 2. Before 10 seconds have elapsed tap an icon, or press the Start button to copy Enter PIN code on the keypad or touchscreen. 4. Tap Next. Note: If you tap an icon before you have used the card, the Enter PIN code then use card dialog appears. Login with user code: 1. Tap an icon, or press the Start button to copy. 2. Enter User code on the keypad or touchscreen. 3. Tap Next. Login with user code and PIN code: 1. Tap an icon, or press the Start button to copy. 2. Enter the User code on the keypad or touchscreen. 3. Tap Next. 4. Enter PIN code on the keypad or touchscreen. 5. Tap Next. If User identification (2.5.4) is Card or User code login is as described above. However, if you tap an icon before you have used the card, you will be prompted with the Enter user code OR use card dialog. If the device also requires a PIN code you will be prompted with the Enter user code OR use card then enter PIN code dialog. 6 On Lexmark X464, the touchscreen does not display a 10-second countdown. 7 On Lexmark X463, X464 and X466, the touchscreen does not display a 10-second countdown. D

38 3 Using SafeCom Go Lexmark Login with Windows: If User identification (2.5.4) is Card or Windows, login by using either your card or by entering your Windows login credentials: 1. Enter Username on the touchscreen. Tap Next. 2. Enter Password on the touchscreen. Tap Next. 3. Enter Domain on the touchscreen. Tap Next. The solution can be configured to NOT prompt for the domain (2.5.5). Note: Username and Password cannot be blanks. D

39 3 Using SafeCom Go Lexmark 3.3 Pull Print - Document list Tap the Pull Print icon to see the Document list where you can print individual documents. Documents appear in chronological order with the newest at the top of the list. If Print all at login is checked, any documents pending collection will be printed first. Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (oldest first). Tap Print to print selected documents. Tap Retain/Unretain if you want the selected documents to remain on the list (server) after they have been printed. A retained document is preceded by an R in the list. If multiple documents are selected, the status of the first document is what determines what happens when you tap the Retain/Unretain button. Tap Delete to delete the selected documents. Tap Info for information about the selected documents, including cost, driver name, use of color and duplex. Tap Refresh to update the document list with pending documents that have finished spooling after the user logged in. Tap Copies to request multiple copies of a document. Print all will always be one copy of each document. In the document list a document with a preceding D shows the document is delegated. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. The figure preceding the document name (for example 0.50) is the cost of the document. D

40 3 Using SafeCom Go Lexmark 3.4 Copy Press the Start button or tap the Copy icon to copy the documents placed in the automatic document feeder (ADF). Note: If the Copy function is accessed while a print job is being printed, the copy job will interrupt the print job. After copy completion the print job is continued. 3.5 Folder 3.6 Tap the Network Folder icon. Tap Start to scan and send the document to folder. See also Enable Send to Folder. Tap the icon. The To: field can be pre-filled with the User , Blank or Default To: address. The From: field can be pre-filled with User e- mail or Default From: address (see ) Tap each field and enter the address using the keypad or touchscreen. Tap Start to scan and the document. 3.7 Logout There is a configurable Timeout that defaults to 60 seconds (2.4.2). The logout process is initiated if no buttons are tapped for this period. To logout: Tap Logout. o On devices with SafeCom Go version 031xxx (1.2) there is a Logout icon on the home screen and on the Document list. Tap to logout. o On devices with SafeCom Go version n21xxx (1.2) there is a small, standard Lexmark Logout button with a yellow arrow in the top right corner of the screen. Tap to logout. o On devices with SafeCom Go version 012xxx (1.2) there is a Logout icon on the home screen. Tap to logout. Use card again (if a card reader is connected and you logged in by card). Note: If Copy Control is enabled, the Logging out message is displayed until the MFP is in an idle state. This allows correct reading of the MFP s copy page counters. D

41 3 Using SafeCom Go Lexmark 3.8 Register card with Windows credentials 1. Use card reader. If there is an available PUK code in the system, tap Next without filling the input field in the Please enter PUK dialog. The Login to register card dialog appears. If there are no available PUK codes the user gets the Login to register card dialog. To abort the registration of the card tap Cancel in this dialog. 2. Tap Next to register card. 3. Enter Username on the touchscreen. Tap Next. 4. Enter Password on the touchscreen. Tap Next. 5. Enter Domain on the touchscreen. Tap Next. The solution can be configured to NOT prompt for the domain (2.5.5). 6. The card is registered and the user is logged in. 3.9 Register card with PUK code 1. Use card reader. If the card is unknown and there is an available PUK code in the SafeCom system the user is asked to enter a PUK code. 2. Enter PUK code on the keypad or touchscreen. 3. Tap Next. Steps 4-7 are relevant only if the device requires login by PIN code (Login without PIN code is not checked). 4. Enter PIN code on the keypad or touchscreen. 5. Tap Next. 6. Enter PIN again on the keypad or touchscreen. 7. Tap Next. 8. The card is registered and the user is prompted to login again. D

42 4 Troubleshooting 4 Troubleshooting 4.1 Introduction This chapter contains troubleshooting hints for the SafeCom Go Lexmark product. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G4 Administrator s Manual D SafeCom Help Desk Assistant We want your SafeCom solution to be one that not only reduces print costs, but is also easy to support. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help 4.3 SafeCom Go Lexmark software issues If you experience problems after loading the SafeCom Go Lexmark software to a device, power cycle the Lexmark device. 4.4 SafeCom Go Lexmark device trace facility When troubleshooting, contact SafeCom support through the Mail to SafeCom Support on the SafeCom Go Lexmark Information web page (2.4.3). Mail to SafeCom Support also automatically includes device information, such as the printer firmware version and latest printer status. The SafeCom trace facility is also used for troubleshooting. However, use only if SafeCom Support instructs you to do so. The log facility is enabled on the SafeCom Go Lexmark Log web page (2.4.5). 4.5 At the printer: Login service not available This message is displayed when communication is lost to the SafeCom server. Check the following: If you experience problems after loading SafeCom Go Lexmark software several times then power cycle the Lexmark device. Does the Configuration web page (2.5.2) reference a SafeCom server and is the IP address and Group name correct? Is the SafeCom Service running on the SafeCom server? Is the network down? Is there a firewall blocking the communication? Is the printer connected to the network? The message is cleared and the device returns to normal operation by itself a couple of minutes after communication has been restored. D

43 4 Troubleshooting 4.6 At the printer: User unknown The used card (or entered user code) is unknown. 4.7 At the printer: Login denied Wrong PIN code. The device is not registered. Too many consecutive failed login attempts has caused Prevent login to be checked on the Identification tab in the User properties dialog. If none of the above, it could be because the Windows system on the SafeCom server does not allow any more connections. If you also get a Connection error. Login failed when you try to login to SafeCom Administrator, then restart the computer. 4.8 At the printer: Restricted access The user is not allowed to use the device. A Pay user is trying to login and Pay is not checked on the License tab in the Device properties dialog. 4.9 At the printer: Error printing document Pull Print is cleared on the License tab in the Device properties dialog. Pull Print is cleared on the Settings tab in the Device properties dialog At the printer: Question mark before the document name The list of supported printer drivers does not include an entry matching the driver you used. Use the web browser to add the driver name to the list At the printer: Login error <number> Is the SafeCom Service running on the SafeCom server? Is the SafeCom device registered at the SafeCom server? D

44 4 Troubleshooting 4.12 At the printer: Card reader not working If the card reader is connected before the SafeCom Go Lexmark software is installed the display may show the message: Unsupported USB device. Please remove. Just ignore this message and load the install the SafeCom Go Lexmark software. Is the card reader firmly connected? Is the card compatible with the reader? Try to move the card reader away from the printer to check that if it is electrical interference that prevents the reader from working Tracking information The format of the tracking data is documented in SafeCom G4 Administrator s Manual D If any attempt is made to disconnect or otherwise tamper with the device to avoid tracking, the tracking state of these jobs is recorded as Interrupted instead of Completed. Canceled documents are also tracked as Interrupted. If Post Track (2.4.2) is enabled, the tracking record for print jobs is adjusted to reflect what was actually printed. However, if the job is interrupted, the tracking record is not adjusted and will reflect the tracking data that was determined when the documented was processed in the print queue Tracking of blank pages Lexmark devices can be configured to either print or not print blank pages. In order to get correct tracking data we highly recommend the Lexmark device print blank pages. The blank page is tracked as one mono impression and one sheet. If the blank page is printed on duplex, only one mono impression and one sheet is tracked. D