Nuance SafeCom Go Kyocera Administrator s Manual

Transcription

1 Nuance SafeCom Go Kyocera Administrator s Manual D June 2015

2 Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom epay and the SafeCom logo are trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referred to herein are the property of their respective owners. Nuance Communications, Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification. Third Party Software: This software may contain third party software which requires notices and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located in the SafeCom Third Party Notice document. Patent: Nuance Communications, Inc. has received the following British patent GB B, US patent US 6,952,780 B2 and Europe EUR EP Copyright Nuance Communications, Inc. All rights reserved Nuance Communications, Inc. Web: safecom.eu D

3 Table of contents 1 Introduction SafeCom Go Kyocera Requirements SafeCom ID devices Kyocera universal print driver Available documentation About this manual Document history SafeCom Go Kyocera Overview SafeCom Go Kyocera software installation Prerequisites via browser Prerequisites on the device Get the SafeCom Go Kyocera software Install SafeCom Go Kyocera on the device Add device in SafeCom Administrator Configure SafeCom Go Kyocera Configuring SafeCom Go Kyocera over the device webpage Working with configurations Configuration file example XML tags in configuration file SafeCom Go Kyocera web interface Accessing the web interface on supported devices Using the web interface SafeCom Go Kyocera - How to Get the SafeCom Go Kyocera software Enable SSL via Kyocera Net Viewer Specify SafeCom server Register device Change display language Select login method Enable tracking Control user access rights Determine the SafeCom Go Kyocera version Print status page report Select default standard screen on device Upgrade SafeCom Go Kyocera software Restore factory defaults SafeCom log file Uninstall SafeCom Go Kyocera Using SafeCom Go Kyocera Control panel Login Pull Print - Document list Copy Folder Logout Register card with Windows credentials Register card with PUK code Troubleshooting Introduction SafeCom Help Desk Assistant D

4 4.3 Installation: Failed to install / Failed to activate At the printer: Out of order At the printer: User unknown At the printer: Login denied At the printer: Restricted access At the printer: Error printing document At the printer: Question mark before the document name At the printer: Login error <number> At the printer: Incorrect Login User Name or Password At the printer: Card reader not working Tracking information Tracking of blank pages Available languages Regulatory information Index D

5 1 Introduction 1 Introduction 1.1 SafeCom Go Kyocera SafeCom Go Kyocera is the internal solution for Kyocera MFPs. It integrates with the touchscreen control panel of the Kyocera MFP and offers user authentication by code and/or card. SafeCom Go Kyocera works together with the SafeCom G4 Server software and is designed to help companies and organizations gain control over their printing costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions. 1.2 Requirements SafeCom Go Kyocera supports the models listed here. In order to install SafeCom Go Kyocera on devices via Kyocera Net Viewer, you need Kyocera Net Viewer version 5.3 or later. This can be obtained on the Kyocera web site. All ID devices must be keyboard emulated to work with SafeCom Go Kyocera. Use of ID device requires a Card Authentication Kit (B) license purchased from Kyocera (p/n 1703MT0KL0) and SafeCom ID Device license. Certain Kyocera devices require an additional CompactFlash card. Note: The firmware can be updated to newer versions than the ones listed on the website without preventing SafeCom from working on the devices. To determine the current firmware version on a device print a status report at the device (2.5.10), or see the front page of the admin web interface. For information about the HyPAS API version used by the various device models, see section D

6 1 Introduction 1.3 SafeCom ID devices Table 1 - Supported ID devices USB ID Device Keyboard Part No. (p/n) Nuance MX Proximity Reader, USB, SC KBD [E] Nuance MX Legic Proximity SC Reader, USB, KBD [E] SafeCom EM Reader [E] SafeCom HID Prox Reader [R] SafeCom iclass Reader [R] SafeCom Indala Reader [R] SafeCom Indala Reader 29 bit [R] SafeCom Inditag [E] SafeCom Legic Reader [R] SafeCom MultiISO Reader [E] Note: Nuance MX Readers are only supported by HyPAS API version 2 devices. See section for the device-specific HyPAS API versions. Note: Use of ID device requires a Card Authentication Kit (B) license purchased from Kyocera (p/n 1703MT0KL0) Note: ID devices require unique ID Device Licenses. SafeCom ID devices come with ID device licenses, whereas ID device licenses for 3 rd party ID devices must be purchased separately. Additional information about the ID devices is available in SafeCom G4 Administrator s Manual D Kyocera universal print driver Kyocera Classic PCL5 Universal Driver is available for most models and can be used with SafeCom Pull Print. The driver can be downloaded at Note that the Classic PCL5 Universal Driver defaults to B/W, which means that in most cases it must be changed manually to color in the properties for the print queue. D

7 1 Introduction 1.5 Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator s Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G4 SafeCom G4 Administrator s Manual D60650 A comprehensive manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and SafeCom Pay. SafeCom Go Kyocera SafeCom Go Kyocera Administrator s Manual D60721 (this manual) Manual on how to install, configure, and use SafeCom Go Kyocera. 1.6 About this manual This manual applies to Nuance SafeCom G4 Server version S *07 and Nuance SafeCom Go Kyocera version S *01 and S *02. This manual is organized as follows: Chapter 1 Introduction lists the supplied SafeCom documentation, introduces system requirements, and describes how this manual is organized. Chapter 2 SafeCom Go Kyocera describes the installation and the web interface of the internal solution for Kyocera MFPs. Chapter 3 Using SafeCom Go Kyocera describes how to interact with the Kyocera MFP s control panel when SafeCom Go Kyocera is installed. Chapter 4 Troubleshooting contains hints for troubleshooting. Chapter 5 Available languages contains the language codes for the XML configuration file. Chapter 6 Regulatory information contains regulatory information. D

8 1 Introduction 1.7 Document history D Replaced supported device list with link pointing to relevant website. D Nuance SafeCom G4 Server version S *07. Nuance SafeCom Go Kyocera version S *01 and S *02. Updated configuration via scdevutil instructions (2.3.1). Added Nuance MX Proximity Reader support (1.3). Support for TASKalfa 266ci Support for TASKalfa 3501i, 4501i, 5501i. Support for TASKalfa 265ci, 3051ci, 3551ci, 4551ci, 5551ci, 6551ci, 7551ci. Added list of available PullPrint languages (5) Added information on configuring second-generation devices via the device webpage (2.3.2). D Nuance SafeCom G4 Server version S *01. Nuance SafeCom Go Kyocera version S *01 and S *01. Option to control which job types should be tracked (copy, , fax, folder, post track), updated sections (2.3.5) and (2.5.7). Settings interface available through a browser on 2nd generation devices Cosmetic changes. D Nuance SafeCom Go Kyocera version S *01. Nuance SafeCom G4 Server version S *01. Updated recommended firmware versions (1.2). Support for TASKalfa 2550ci. Edited sections (2.3.4) and (2.3.5); idle time-out is no longer stated in milliseconds but in seconds. Added info about ID device license (1.3). D Edited section 0 to reflect new edit options on the Configure tab of the SafeCom Administrator s Device Properties dialog. SafeCom Go Kyocera version S *01. SafeCom G3 Server version S *04. Support for delegated print. Support for user access rights. Added section (2.5.2) Enable SSL via Kyocera Net Viewer. Added paragraph to section (2.5.15) about uninstalling via Kyocera Net Viewer. D

9 1 Introduction D SafeCom Go Kyocera version S *01. Support for more Kyocera MFPs. Restore factory defaults (2.5.13). Export SafeCom log file (2.5.14). D SafeCom Go Kyocera version S *02. Initial version. D

10 2 SafeCom Go Kyocera 2 SafeCom Go Kyocera 2.1 Overview Make sure the SafeCom G4 Server software is installed as described in SafeCom Smart Printing Administrator s Quick Guide D Below are the necessary logins and passwords for the device web page. For the Kyocera Net Viewer, the default login is user Admin and password Admin. Login Password Without SafeCom Go installed N/A admin00 With SafeCom Go installed Admin Admin On the device web page you can change the user name and password: 1. Log in with user Admin and password Admin. 2. Go to the Basic tab. 3. In the menu to the left select User Login. 4. In the list of user logins select the Admin user. 5. On the User Login Edit page change settings as required, then click Submit. 6. Exit the device web page when ready. 2.2 SafeCom Go Kyocera software installation Prerequisites via browser SafeCom Go is installed over the network using Kyocera Net Viewer. To prepare the device for SafeCom Go Kyocera installation, activate the Internet Printing Protocol and SSL via the device web interface by following the procedure below, or by using the Kyocera Net Viewer, see section Enable SSL via Kyocera Net Viewer. Activate Internet Printing Protocol: 1. Open a web browser and enter the device IP address. 2. Click Advanced, then IPP, and IPP over SSL. 3. Select On and click Submit. Activate SSL: 4. On the device web interface, click Advanced, Secure Protocols, and then SSL. 5. Select On and click Submit. After making the changes, the device or network must be restarted. 6. On the device web interface, click Basic and then Reset. 7. Then choose to either Restart entire device or Restart network. D

11 2 SafeCom Go Kyocera Prerequisites on the device Activate card reader support 1. Log in as local administrator at the device. 2. Press System Menu. 3. Tap System. 4. Tap Optional Function. 5. Select Card Authentication Kit (B) in the list and tap Activate. 6. Enter the required Kyocera license key and tap Official. 7. Tap Yes to confirm the activation. Note: The error message "Cannot recognize the ID card reader" on the device means the installed card reader is not supported or there is no card reader installed but card reader support is activated Get the SafeCom Go Kyocera software 1. Download the safecom_go_kyocera_xxx.exe file from the link supplied to you. For first generation devices download version S xxx*xx and for second generation devices download version S xxx*xx, see table: Device Model Generation S *01 S *02 TASKalfa 250i 1 YES NO TASKalfa 300i 1 YES NO TASKalfa 420i 1 YES NO TASKalfa 520i 1 YES NO TASKalfa 250ci 1 YES NO TASKalfa 300ci 1 YES NO TASKalfa 400ci 1 YES NO TASKalfa 500ci 1 YES NO TASKalfa 552ci 1 YES NO TASKalfa 266ci 2 YES YES TASKalfa 265ci 2 YES YES TASKalfa 3500i 2 YES YES TASKalfa 3501i 2 YES YES TASKalfa 4500i 2 YES YES TASKalfa 4501i 2 YES YES TASKalfa 5500i 2 YES YES TASKalfa 5501i 2 YES YES TASKalfa 6500i 2 YES YES TASKalfa 8000i 2 YES YES TASKalfa 2550ci 2 YES YES TASKalfa 3050ci 2 YES YES TASKalfa 3501ci 2 YES YES D

12 2 SafeCom Go Kyocera TASKalfa 3550ci 2 YES YES TASKalfa 3551ci 2 YES YES TASKalfa 4550ci 2 YES YES TASKalfa 4551ci 2 YES YES TASKalfa 5550ci 2 YES YES TASKalfa 5551ci 2 YES YES TASKalfa 6550ci 2 YES YES TASKalfa 6551ci 2 YES YES TASKalfa 7550ci 2 YES YES TASKalfa 7551ci 2 YES YES FS-3540MFP 2 YES YES FS-3640MFP 2 YES YES FS-C2526MFP 2 YES YES FS-C2626MFP 2 YES YES 2. Right-click the safecom_go_kyocera_xxx.exe file and select Run as Administrator. 3. Click Next. 4. Choose the destination folder. Click Next. The default destination folder is: C:\Program Files\SafeCom\ SafeComG4\device_software 5. Click Install. 6. Click Finish. D

13 2 SafeCom Go Kyocera Install SafeCom Go Kyocera on the device SafeCom Go Kyocera is installed via the Kyocera application Kyocera Net Viewer 5.3, obtained from the Kyocera website. Note: For FS Devices an additional CompactFlash card is required. Contact Kyocera for details. 1. Make sure the device is powered on and ready. 2. Run Kyocera Net Viewer version 5.3 or later. 3. Use the Add devices wizard to add the necessary devices. To open the wizard, in the Device menu click Discovery and then Add devices. 4. Follow the Add devices wizard. 5. Select the devices from the device list where SafeCom Go Kyocera is to be installed. 6. In the Device menu click Programs. If required enter the administrator login and password and click OK. 7. Click the Add icon and select either the 010xxxxxx.pkg or 020xxxxxx.pkg install file depending on model type. See section for guidance on what codetype to select depending on Kyocera model and capabilities. 8. Click Yes to confirm. 9. Right-click the device, and select Activate. 10. When prompted for a license, select Activate without license key and then click OK. 11. Click Close to return to the Kyocera Net Viewer overview. In order to set up the device to use SafeCom Pull Print, continue to section (2.3) 2.3 Add device in SafeCom Administrator 1. Start SafeCom Administrator and log in to the server. 2. Browse to Devices in the Server groups pane. 3. Right-click the content area and select Add device. 4. In the Add device dialog, enter the IP address or hostname of the device under the Device/Controller pane. 5. Click Next and the message Device found appears. If necessary, change the device type, by clicking the link (change). 6. Click Next. 7. In the Add device dialog, make sure that the information retrieved from the device is accurate and that the properties of the device (duplex and color supported) are set. 8. Click Add. 9. Right-click device and select Resend configuration. SafeCom Go Kyocera is now installed on the device. Proceed to configure the device using SafeCom Device Utility (2.3.1). D

14 2 SafeCom Go Kyocera Configure SafeCom Go Kyocera Configure SafeCom Go Kyocera through SafeCom Device Utility (scdevutil.exe), which is installed along with SafeCom G4. SafeCom Device Utility enables easy loading of SafeCom device software onto devices when preparing devices for a staged roll-out. It does not require SafeCom server software and databases to be running and it will not perform any device registration. 1. Open the SafeCom G4 installation folder to locate scdevutil.exe. The default installation folder is: C:\Program Files\ SafeCom\SafeCom G4 2. Right-click scdevutil.exe, select Run as Administrator, and the SafeCom Device Utility opens. 3. Enter the Device address and click Add. Click Yes to add the device. D

15 2 SafeCom Go Kyocera 4. In the bottom left corner click the Edit configuration button. 5. Open the SafeCom G4 installation folder and open the Kyocera configuration file: config_kyocera.cfg Copy and paste the configuration to the SafeCom Device Utility. 6. Click Update to send the configuration to the device. 7. A prompt for user name and password opens, leave the fields blank and click OK. Note: It is not possible to configure which applications (Copy, Scan, Print, or ) are controlled by SafeCom. Once SafeCom Go Kyocera is installed and activated on the device, all the above mentioned applications will require SafeCom login Configuring SafeCom Go Kyocera over the device webpage Second-generation Kyocera devices running the 020.xxxx.xx version of SafeCom Go can be configured via the device webpage. For a list of such devices, consult the table in section Configuring Safecom Go Kyocera via the device webpage: D

16 2 SafeCom Go Kyocera 1. Start a web browser, and go to hostname>:8083/taskalfago/settings/logviewer.jsp. 2. Click Continue to this website. 3. When the Security Warning is displayed, click Yes. 4. Enter the administrator password (by default, the SafeCom Go password is nimda). Note: If you have previously installed SafeCom Go on the device, you have to enter the administrator password you configured, as the system prompts you to change the default password after the first login. 5. On the Configuration page, enter your SafeCom-specific settings Working with configurations A device configuration can be copied and loaded to one or more selected device(s) of the same device type. This way you can clone a configuration from one device to other devices. Get and edit configuration: 1. Select a device and click Get configuration to retrieve the configuration from the selected device. 2. On the Action menu, click Edit configuration to open the configuration in the editor. Configuration files from SafeCom Go devices are in XML format and are human readable. 3. When you are done editing or viewing the file, on the Action menu click Close edit configuration. 4. To save the configuration file for later use, on the Action menu click Save configuration to file.and save the file. Set configuration: 1. Click Set configuration to load the current configuration to the selected device(s) of the same type. 2. Enter User name and Password of the device to authorize the download of the configuration. Check Same for all devices if you are updating multiple devices and they are configured with same the user name and password. A SafeCom Controller has adm as default User name and Password. D

17 2 SafeCom Go Kyocera 3. A dialog will appear saying either Set configuration succeeded! or Set configuration failed! 4. Click OK Configuration file example <?xml version="1.0" encoding="utf-8"?> <CONFIGURATION> <DEVICE> <CONTACT></CONTACT> <GROUP></GROUP> <LOCATION></LOCATION> <MODEL></MODEL> <NAME></NAME> <COMMUNITY_NAME>public</COMMUNITY_NAME> <DRIVERS></DRIVERS> </DEVICE> <LOGIN> <LOGIN_METHOD>6</LOGIN_METHOD> <USER_ID_LENGTH>39</USER_ID_LENGTH> <DEFAULT_DOMAIN></DEFAULT_DOMAIN> <PREFILL_DOMAIN>3</PREFILL_DOMAIN> <FALLBACK_PASSWORD></FALLBACK_PASSWORD> </LOGIN> <SERVERS> <SERVER> <IP_ADDRESS></IP_ADDRESS> <IP_PORT>7500</IP_PORT> </SERVER> </SERVERS> <LOG> <ENABLED>true</ENABLED> </LOG> <ASYMMETRIC_KEY_STRENGTH>-1</ASYMMETRIC_KEY_STRENGTH> <SYMMETRIC_KEY_STRENGTH>-1</SYMMETRIC_KEY_STRENGTH> <BROADCAST_ADDRESS> </BROADCAST_ADDRESS> <DOC_LIST_LIFO>true</DOC_LIST_LIFO> <IDLE_TIMEOUT>600</IDLE_TIMEOUT> <JOB_DATA_BUFFER_SIZE>250000</JOB_DATA_BUFFER_SIZE> <LANGUAGE>Device</LANGUAGE> <MASK_USER_CODE>false</MASK_USER_CODE> <OBTAIN_PRINTER_OWNERSHIP_TIMEOUT>25000</OBTAIN_PRINTER_OWNERSHIP_TIMEOUT> <TRACKING> <COPY>false</COPY> < >false</ > <FAX>true</FAX> <FOLDER>false</FOLDER> <POST_TRACK>false</POST_TRACK> </TRACKING> <POSTPONE_DELETE>false</POSTPONE_DELETE> <PRINT_ALL_AT_LOGIN>false</PRINT_ALL_AT_LOGIN> <PRINT_CONNECTION_TIMEOUT>90000</PRINT_CONNECTION_TIMEOUT> <PRINT_METHOD>3</PRINT_METHOD> <READ_CARD_REQUEST_INTERVAL>1000</READ_CARD_REQUEST_INTERVAL> D

18 2 SafeCom Go Kyocera <SOCKET_TIMEOUT>4000</SOCKET_TIMEOUT> </CONFIGURATION> XML tags in configuration file The following tables contain descriptions of each XML tag in the sample configuration file, config_kyocera.cfg. Table 2 - XML tags and descriptions Tag <DEVICE> Description Grouping tag that encloses: <CONTACT> <GROUP> <LOCATION> <MODEL> <NAME> <COMMUNITY_NAME> <CONTACT> <GROUP> <LOCATION> <MODEL> <NAME> <COMMUNITY_NAME> <DRIVERS> Enter information on contact person for the device. Default value is blank. Must be enclosed by <DEVICE>. Specify the group that the device belongs to. Default value is blank. Must be enclosed by <DEVICE>. Specify where the device is located. Default value is blank. Must be enclosed by <DEVICE>. If left blank it is filled-in automatically. Must be enclosed by <DEVICE>. If left blank it is filled-in automatically. Must be enclosed by <DEVICE>. The default value is public. Must be enclosed by <DEVICE>. Grouping tag that encloses multiple instances of: <DRIVER> <DRIVER> <LOGIN> Corresponds to a driver name in the list of Drivers in the Device section on the Configuration web page. Default is blank. Must be enclosed by <DRIVERS> Grouping tag that encloses: <LOGIN_METHOD> <USER_ID_LENGTH > <DEFAULT_DOMAIN> <PREFILL_DOMAIN> <FALLBACK_PASSWORD> D

19 2 SafeCom Go Kyocera <LOGIN_METHOD> Values: 1 = ID code 2 = Card 3 = Card or ID code 5 = Card or Windows 6 = Auto-sense (default) Must be enclosed by <LOGIN> 1. <USER_ID_LENGTH> <DEFAULT_DOMAIN> <PREFILL_DOMAIN> If users are to log in without PIN this is controlled via user properties in SafeCom Administrator, see SafeCom G4 Administrator s Manual D60650 Do not change! Default value is 39. Must be enclosed by <LOGIN>. Specify default domain. Default is blank. Must be enclosed by <LOGIN>. Specify if the domain should be prefilled. 3 = Blank (default) 4 = Default domain 5 = Hide. Must be enclosed by <LOGIN>. <FALLBACK_PASSWORD> Specify administrator login of 8 characters or more to use when server is down. <SERVERS> Grouping tag that encloses: <SERVER> <SERVER> Grouping tag that encloses: <IP_ADDRESS> <IP_PORT> <IP_ADDRESS> <IP_PORT> <LOG> <ASYMMETRIC_KEY_STRENGTH> <SYMMETRIC_KEY_STRENGTH> Specify the SafeCom server address. Corresponds to the SafeCom server address field in the SafeCom Server section on the Configuration web page. Must be enclosed by <SERVER> Specify the SafeCom server TCP port. Default value is Must be enclosed by <SERVER>. Do not change! To be used by SafeCom support staff for troubleshooting purposes only. Corresponds to the Asymmetric key, max length in the Encryption section on the Configuration web page. It can have the values -1, 128 and 512. A value of -1 corresponds to Default. Corresponds to the Symmetric key, max length in the Encryption section on the 1 Requires Kyocera Card Authentication Kit (B) 1703MT0KL0. See 1.2. D

20 2 SafeCom Go Kyocera <BROADCAST_ADDRESS> <DOC_LIST_LIFO> Configuration web page. It can have the values -1, 128 and 256. A value of -1 corresponds to Default. The broadcast address is used when clicking Broadcast in the SafeCom Server section on the Configuration web page. Default value is A value to true indicates that documents are listed and printed in last-in first-out order. Default is true. D

21 2 SafeCom Go Kyocera <IDLE_TIMEOUT> <JOB_DATA_BUFFER_SIZE> <LANGUAGE> <MASK_USER_CODE> <OBTAIN_PRINTER_OWNERSHIP_TIM EOUT> <TRACKING> The value is in seconds. Default value is 600. Do not change! The value is in bytes and is printer model dependent. Specify the device language. Default value is Device (the installed language on the device); falling back to English if the chosen language panel is not localized. For a list of available languages, see chapter 5. A value of true enables masking of the entered ID code using the asterisk (*) character. Default is false. Grouping tag that encloses: <IP_ADDRESS> <IP_PORT> Grouping tag that encloses: <COPY> < > <FAX> <FOLDER> <POST_TRACK> <POSTPONE_DELETE <PRINT_ALL_AT_LOGIN> <PRINT_CONNECTION_TIMEOUT> <PRINT_METHOD> <READ_CARD_REQUEST_INTERVAL> <SOCKET_TIMEOUT> A value of true enables tracking data adjustment. Default is false. A value of true indicates that the job should not be deleted until tracking data is available. A value false deletes the job immediately after it is sent to the printer. The default value is false. Set value to true to enable Print all at login. Default is false. Specify the time to wait for responses on the print connection before failing with an error. Value is in milliseconds. The default is Note: If you experience timeouts with large documents you may wish to increase this timeout value to for example (300 seconds). A value of 3 enables High speed print. A value of 2 disables High speed print. Ignores consecutive card swipes within the specified interval. Value is milliseconds. Default value is 1000 (1 second). Do not change! Value is milliseconds. Default value is 5000 (5 seconds). D

22 2 SafeCom Go Kyocera 2.4 SafeCom Go Kyocera web interface See section for a list of devices that support SafeCom Go web interface Accessing the web interface on supported devices If a login is performed with the default password you are redirected to a page asking you to change the password. The new password must consist of 8 or more characters, and cannot contain < or >. This password is mapped to FALLBACK_PASSWORD when configuring through ScDevUtil. 1. Open a web browser and go to substituting DEVICE with the IP address of the printer/mfp. 2. Log in using the FALLBACK_PASSWORD. For the first login, you can use the default password nimda; the system prompts you to change your password Using the web interface In the web interface you can: Change common settings View information View Log Change password D

23 2 SafeCom Go Kyocera 2.5 SafeCom Go Kyocera - How to The following subsections are step-by-step instructions for common administrator tasks Get the SafeCom Go Kyocera software 1. Download the safecom_go_kyocera_xxx.exe file from the link supplied to you. 2. Right-click the safecom_go_kyocera_xxx.exe file and select Run as Administrator. 3. Click Next. 4. Choose the destination folder. Click Next. The default destination folder is: 5. Click Install. 6. Click Finish. C:\Program Files\SafeCom\ SafeComG4\device_software Enable SSL via Kyocera Net Viewer 1. Right-click the relevant device. 2. Possibly type in password from section 2.1 only the first time or if password has been changed. 3. Select Advanced and click on Device network settings. 4. Expand Security and toggle SSL to On. 5. Expand IPP and toggle IPP over SSL to On, then click Apply. 6. Click OK in the pop-up dialog asking to reboot device. Note: This will not actually reboot the device. 7. Click OK. After making the changes, the device or network must be restarted. 8. On the device web interface, click Basic and then Reset. 9. Then choose to either Restart entire device or Restart network. D

24 2 SafeCom Go Kyocera Specify SafeCom server To change or specify the SafeCom server where the device is added: 1. Open and log in to the SafeCom Administrator. 2. Right-click the device in the list of devices and select Resend configuration to send the server IP to the device. Note: Servers can be added to devices both via SafeCom Administrator and via SafeCom Device Utility (scdevutil.exe, which is installed along with SafeCom G4). Servers can be removed from devices by deleting the relevant server entry/entries either in SafeCom Device Utility, or on the Configure tab of the Device Properties dialog, see SafeCom G4 Administrator s Manual Register device The device is registered with the SafeCom solution when: The device is added in SafeCom Administrator using the Add device function (2.3). The configuration to the device is set using the SafeCom Device Utility and a TECH or ADMIN user is logged in at the device. D

25 2 SafeCom Go Kyocera Change display language To change the display language on the device: 1. Access the device web interface (2.4) 2. Log in as administrator. 3. Select the Configuration tab. 4. Find the Device group. 5. Use the Select language dropdown menu to select the language you want to use. 6. Click Apply. Note: The <LANGUAGE> property (2.3.5) only affects the SafeCom PullPrint application Select login method To change the login method for users at the device, open SafeCom Administrator, open Device Properties > Configure > Settings group > Login method dropdown list. You can also use the device web interface; browse to the Configuration tab > Login group > Login method dropdown list. Alternatively, you can use the SafeCom Device Utility (2.3.1): 1. Open and log in to the SafeCom Device Utility. 2. Select the device from the list and click Get and edit configuration. 3. Change the value (1-6) specified for <LOGIN_METHOD> in the configuration file as described in Table 2 - XML tags and descriptions. Note: If you select login method that includes logging in using a card, make sure to activate support for card readers on the device (2.2.2). 4. Click Set configuration. 5. Click OK Enable tracking You can use the device web interface to enable tracking via the Configuration tab and marking the Post track ckeckbox. Alternatively, use the SafeCom Device Utility: 1. Open and log in to the SafeCom Device Utility (2.3.1). 2. Select the device from the list and click Get and edit configuration. 3. Set the value to true for the required tag <TRACKING> <COPY>false</COPY> < >false</ > <FAX>true</FAX> <FOLDER>false</FOLDER> <POST_TRACK>false</POST_TRACK> </TRACKING> in the configuration file as described in Table 2 - XML tags and descriptions (2.3.5). D

26 2 SafeCom Go Kyocera 4. Click Set configuration. 5. Click OK. D

27 2 SafeCom Go Kyocera Control user access rights When using SafeCom G3 server version S *03 or newer and SafeCom Go Kyocera version S *01 or newer, you can control users access rights to specific features via SafeCom Administrator, refer to SafeCom G4 Administrator s Manual D You can control access rights to the following features: Copy Copy in color Scan Fax Print all button Note: If Scan is enabled, will also be enabled and the other way around; it is not possible to control these two separately Determine the SafeCom Go Kyocera version To determine the version of SafeCom Go Kyocera on the device, check Device properties in SafeCom Administrator, or the Information tab of the device webpage. You can also check the SafeCom Go Kyocera software version directly on the device. 1. Log in to the device using a login with Administrator or Technician rights. 2. Press System Menu. 3. Tap Application. Note that you might have to scroll down in order to see the Application button. 4. In the list of applications find SafeCom Pull Print and tap Detail. 5. Tap Close Print status page report 1. Press Counter on the device. There is no need for the user to be logged in. 2. Tap Print Status Page. 3. Tap Yes to confirm Select default standard screen on device You can select which screen is presented to users at the device. 1. Log in as a local administrator at the device. 2. Press System Menu and go to Common Settings. 3. Browse to Default Screen, and tap Change. 4. Choose the default standard screen. Choices include specific applications that are installed on the device. 5. Tap OK. D

28 2 SafeCom Go Kyocera Upgrade SafeCom Go Kyocera software 1. Open Kyocera Net Viewer. 2. Locate the device(s) you want to install the new SafeCom Go Kyocera. 3. Right click the device name and click Advanced and then Administrate Programs. 4. In the Programs dialog, click Install Program and then Next. 5. Browse to the correct SafeCom Go Kyocera *.pkg installation file from the SafeCom device_software folder. 6. Click OK to confirm. 7. Click the Activate icon in the Programs dialog and enter the license key when the file has been installed. 8. After the license is recognized the license field is updated with Official. 9. Click OK and then Close to return to the Kyocera Net Viewer overview Restore factory defaults Factory default settings can be restored in two ways: at the device and through the SafeCom Device Utility. To restore factory default settings at the device: 1. Log in to the device as an Administrator or Technician. 2. Select the Pull Print application. 3. Tap Restore Factory Defaults. On the Do you wish to reset factory defaults? screen, tap Yes. 4. Tap Back. To restore factory default settings through SafeCom Device Utility: 1. Open and log in to the SafeCom Device Utility (2.3.1). 2. Select the device from the list and click Get and edit configuration. 3. In the device's configuration file add the following: <?xml version='1.0' encoding='utf-8'?> <CONFIGURATION> <RESTORE_FACTORY>true</RESTORE_FACTORY> </CONFIGURATION> 4. On the Action menu click Set Configuration to send the configuration to the device. A prompt for user name and password opens, leave the fields blank and click OK. D

29 2 SafeCom Go Kyocera SafeCom log file If Upload log to server is enabled on the Log viewer tab, the device will upload the log to the server once an hour. The feature should only be enabled as per instruction by SafeCom Support. If the device is unable to upload to the server, the device will keep the log and try to upload again after yet another hour. Note: The device will always log performance data (network latency, authentication duration of successful logins, number of Out of order occurrences and duration, failover and failback between G4 servers, device reboots, changes in firmware and Go versions). You can export a SafeCom log file in one of three ways: at the device, via the Log tab of the device web interface, or through the SafeCom Device Utility. SafeCom log files are created from information written on the Kyocera device s hard disk. When log files reach 1MB they are overwritten with new data. SafeCom log files are stored locally in the directory you choose when configuring log file export. When exporting the log, two files are created at the desired location; the current log file and the log file from the previous boot. The log file from the previous boot is always called SafeCom.prev.log. The current log file can be exported with any desired name, and if no file name is specified, the log file is exported under the name SafeCom.log. To export SafeCom log files at the device: 1. Log in to the device as an Administrator or Technician. 2. When logged in, tap Export SafeCom log file. 3. Enter the following information using the keypad or touchscreen: a. User name b. Password c. Domain d. Host and path 4. Tap OK. To export SafeCom log files through SafeCom Device Utility: 1. Open and log in to the SafeCom Device Utility (2.3.1). 2. Select the device from the list and click Get and edit configuration. 3. In the device's configuration file add the following: <LOG> <EXPORT> <USER>Windows user name</user> <PASS>Windows password</pass> <DOMAIN>Domain</DOMAIN> <PATH>host\share\</PATH> </EXPORT> </LOG> D

30 2 SafeCom Go Kyocera The above USER, PASSWORD, DOMAIN and PATH tag values are placeholders only. Remember to enter values appropriate for your organization in your device s configuration file. 4. On the Action menu, click Set Configuration to send the configuration to the device. A prompt for user name and password opens, leave the fields blank and click OK Uninstall SafeCom Go Kyocera Note: Uninstalling SafeCom Go Kyocera also deletes the configuration stored on the device. It may be desirable to create a backup before uninstalling. To uninstall SafeCom Go Kyocera at the device: 1. Log in to the device using a login with Administrator or Technician rights. 2. When logged in press System Menu. 3. Tap Application. Note that you might have to scroll down in order to see the Application button. 4. In the application list, tap the SafeCom Go Kyocera and then tap Delete. 5. Tap Yes to confirm deletion. Once the application is removed from the application list, the application is uninstalled from the device. 6. Tap Close. Uninstalling SafeCom Go Kyocera can also be done via the Kyocera Net Viewer: 1. Right-click the relevant device. 2. Highlight Edit and select Applications. 3. Select SafeCom Go and click the Uninstall icon, X. 4. Click Yes in the confirmation dialog. D

31 3 Using SafeCom Go Kyocera 3 Using SafeCom Go Kyocera 3.1 Control panel 3.2 Login To copy or print, the user first logs in by tapping the padlock icon on the touch pad. Note: The user's login information is only shown in SafeCom applications. Login with card: 1. Swipe the card at the device s card reader. 2. If prompted for a PIN code, enter the PIN code using the touchscreen or keypad. 3. Tap OK. Login with card and PIN code: 1. Swipe the card at the device s card reader. 2. Enter PIN code on the touchscreen or keypad. 3. Tap OK. Note: If the user taps an icon before using their card the Enter PIN code then use card dialog opens. Login with ID code: 1. Tap the padlock icon. 2. Enter Login code followed by PIN code using the touchscreen or keypad. 3. Press OK on the touchscreen or Enter on the keypad. D

32 3 Using SafeCom Go Kyocera Login with ID code and PIN code: 1. Tap the padlock icon. 2. Enter ID code on the keypad or tap the ID code field to use the touchscreen. 3. Press Enter or tap OK. 4. Enter PIN code on the keypad or tap the PIN field to use the touchscreen. 5. Press Enter or tap OK. Login with Windows Credentials: If the login method is set to Card or Windows, user login is performed either by using a card or by entering Windows login credentials. 1. Swipe card or tap the padlock icon. 2. Tap Username and enter the user name using the touchscreen. 3. Tap Password and enter the password using the touchscreen. 4. If prompted, enter the domain in the Domain field using the touchscreen. 5. Tap OK. The solution can be configured to NOT prompt for the domain by configuring the device to pre-fill the domain or set a default domain (2.3.1). 3.3 Pull Print - Document list To access the Document list that allows you to print individual documents, press Application on the device keypad after login. Documents appear in chronological order with the newest at the top of the list. If Print all at login is selected for an individual user in SafeCom Administrator, documents pending collection are printed first. In the document list a document with a preceding D shows the document is delegated. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. The figure preceding the document name (for example 0.50) is the cost of the document. Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (newest first). Tap Refresh to update the document list with pending documents that finished spooling after log in. Tap Back to return to the Application screen. Tap Print to print the documents selected from the document list. Tap Retain if the selected documents should remain on the list (server) after print. An R will precede the document title after it s selected for retention. Tap Unretain to cancel. Tap Delete to delete the selected documents. Tap Info to view cost, driver name, use of color, and duplex information of the selected document. Tap the Copies arrows or use the operational panel to enter the correct amount of multiple copies to print. Press Clear on the operational panel to reset copies to 1. D

33 3 Using SafeCom Go Kyocera 3.4 Copy Press Copy and then Start to copy the documents placed in the automatic document feeder (ADF). 3.5 Folder Press Send in order to scan and send the document to the destination folder. 2. Tap the Folder path entry to specify the destination folder. 1. Press Send in order to scan and send the document in an Tap addr. entry to specify the To address. Note: The From address is set to the address of the logged in user and cannot be changed. 3.7 Logout If the device is idle for 60 seconds, the user is logged out. To logout actively: Press Logout. Use card again (if a card reader is connected and the user was logged in by card). 3.8 Register card with Windows credentials The user must have a network logon. 1. The user swipes their card at the card reader. If the card is unknown and there is an available PUK code in the SafeCom system, the user is asked to enter a PUK code. 2. Tap Cancel. 3. In the Login to register card dialog, tap User name and enter the user name using the touchscreen. 4. Tap OK. 5. Tap Password and enter the password using the touchscreen. Tap OK. 6. If prompted for domain, tap the Domain field and enter the domain using the touchscreen. Tap OK. 7. The card is now registered and the user is logged in. D

34 3 Using SafeCom Go Kyocera 3.9 Register card with PUK code The PUK code must be supplied to the user in advance, typically via Use the card reader. If the card is unknown and there is an available PUK code in the SafeCom system, the user is asked to enter a PUK code. 2. Enter PUK code on the keypad or touchscreen. 3. Tap OK. The following steps are relevant only if the user is prompted for a PIN code. 4. Enter the PIN code in both PIN code fields using the touchscreen or keypad. 5. Tap OK. 6. The card is now registered and the user is logged in. 7. If the user makes a mistake entering their pin code, or if the two pin codes do not match, OK appears dimmed and the user needs to enter their PIN code again. Tap the Clear button on the keypad to clear the fields and retry. D

35 4 Troubleshooting 4 Troubleshooting 4.1 Introduction This chapter contains troubleshooting hints for SafeCom Go Kyocera. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G4 Administrator s Manual D SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. In the following you will find useful troubleshoot hints. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help 4.3 Installation: Failed to install / Failed to activate This message is displayed in the following scenarios: You tried to install SafeCom Go via the Kyocera Net Viewer. You tried to activate SafeCom Go via the system menu at the device. Certain Kyocera devices require a Compact Flash card to be installed in the device for SafeCom Go Kyocera to be installed and activated. Refer to Table 1 in section 1.2 for a list of such devices. 4.4 At the printer: Out of order This message is displayed when communication is lost to the SafeCom server. Check the following: If you experience problems after consecutive loads of the SafeCom Go Kyocera software to a Kyocera device then power cycle the Kyocera device. Does the Configuration (2.3.1) reference a SafeCom server and is the IP address and Group name correct? Is the SafeCom Service running on the SafeCom server? Is the network down? Is there a firewall blocking communication? Is the printer connected to the network? The message is cleared and the device returns to normal operation by itself a couple of minutes after communication has been restored. D

36 4 Troubleshooting 4.5 At the printer: User unknown The used card (or entered ID code) is unknown. 4.6 At the printer: Login denied Wrong PIN code. The device is not registered. Too many consecutive failed login attempts has caused Prevent login to be checked on the Identification tab in the User properties dialog. If none of the above could be because Windows on the SafeCom server does not allow any more connections. If you also see the message Connection error. Login failed when you try to login to SafeCom Administrator, then restart the computer. 4.7 At the printer: Restricted access The user is not allowed to use the device. A Pay user is trying to login and Pay is not checked on the License tab in the Device properties dialog. 4.8 At the printer: Error printing document Pull Print is cleared on the License tab in the Device properties dialog. Pull Print is cleared on the Settings tab in the Device properties dialog. 4.9 At the printer: Question mark before the document name The list of supported printer drivers does not include an entry matching the driver you used. Use the web browser to add the driver name to the list At the printer: Login error <number> Is SafeCom Service running on the SafeCom server? Is the SafeCom device registered at the SafeCom server? 4.11 At the printer: Incorrect Login User Name or Password Make sure that Unknown ID job is set to Permit under User Login/Job accounting (2.2). D

37 4 Troubleshooting 4.12 At the printer: Card reader not working If the card reader is connected before the SafeCom Go Kyocera software is installed, the display may show the message: Cannot recognize the ID card reader. Does the device have a Kyocera CAK license? Is the card reader firmly connected? Is the card compatible with the reader? Try to move the card reader away from the printer to check that if it is electrical interference that prevents the reader from working Tracking information The format of the tracking data is documented in SafeCom G4 Administrator s Manual D If an attempt is made to disconnect or otherwise tamper with the device to avoid tracking, then jobs are recorded with an Interrupted tracking state instead of Completed. Canceled documents are also tracked as Interrupted. If Post Track is enabled, the tracking record for print jobs is adjusted to reflect what was actually printed. However, if the job is interrupted the tracking record is not adjusted and will reflect the tracking data that was determined when the documented was processed in the print queue Tracking of blank pages Kyocera devices can be configured to either print or not print blank pages. In order to get correct tracking data we highly recommend that the Kyocera device print blank pages. The blank page is tracked as one mono impression and one sheet. If the blank page is printed on duplex, only one mono impression and one sheet is tracked. D

38 5 Available languages 5 Available languages The following table contains the configuration values for the <LANGUAGE> tag of the configuration file, which are available for the PullPrint application on SafeCom Go Kyocera. Configuration value Language Comment cs Český da Dansk de Deutsch device Panel language en English es Español fr Français fi Suomi hu Magyar it Italiano iw עברית ja 日本語 ko 한국어 Requires additional license from Kyocera on non-korean devices nl Nederlands no Norsk pl Polski pt Português sk Slovenčina sv Svenska tr Türk zh_cn 简体中文 zh_tr 繁體中文 D

39 6 Regulatory information 6 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. CAUTION: Changes or modifications not expressly approved by SafeCom a/s could void the user s authority to operate this equipment according to part 15 of the FCC rules. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to take whatever measures may be required to correct the interference at his own expense. CE conformance: This product has been developed and produced in accordance with the EMC directive and the Low Voltage directive and therefore carries the CE mark. EMC directive: This product observes the rules and regulations of the EMC directive. If so required, a declaration of conformity in local language stipulating the applied rules and regulations can be obtained. D