SV-16 Network Security Appliance Quick Start Guide

Transcription

1 SV-16 Network Security Appliance Quick Start Guide This document explains how to set up the SV-16 (image version 1.7) for use with Omnicast and Security Center Click here for the more recent version of this document. REV. 3

2 Copyright notice 2012 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end-user license agreement. Genetec, Omnicast, Synergis, Synergis Master Controller, AutoVu, Federation, the Genetec stylized G and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. Security Center, Security Center Mobile, Plan Manager, and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. Document information Document title: SV-16 Quick Start Guide Document number: EN V1.7(1) Part number: Document update date: May 25, 2012 You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com. ii EN V1.7(1)

3 Product documentation The product documentation is found in the following locations: Product DVD. The documentation is available on the product DVD in the Documentation folder. Release notes and installation guides include a direct link to the latest version of the document. Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from GTAP. Note, you ll need a username and password to log on to GTAP. Online Help. Security Center client applications include online help, which explain how the product works and provide instructions on how to use the product features. Patroller and the Sharp portal also include context-sensitive help for each screen. To access the online help, click Help, press F1, or tap the? (question mark) in the different client applications. EN V1.7(1) iii

4 Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions. Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at For GTAC's contact information in your region see the Contact page at NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready. Licensing. For license activations or resets, please contact GTAC at For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at customerservice@genetec.com, or call (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at sales@genetec.com, or call (option #2). Additional resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you: GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to iv EN V1.7(1)

5 Contents Product documentation iii Technical support iv Introduction What is the SV About the SV-16 image version Software included Limitations About software licenses About SV-16 Hardware What is included in the SV-16 kit Hardware components Front panel connections Back panel connections Before you install Keep product packaging Hardware requirements Site requirements Getting started Connect the SV Select software product Activate license Security Center license Web activation Omnicast license Web activation Manual license activation Installing Security Center client applications on a remote computer Upgrading the SV Downgrading the SV Product warranty What is covered What is not covered About product repairs and returns What should I do if the product is not working? How do I return the product? Where to find system information Find Security Center system license information Find Omnicast system license information Find the image version EN V1.7(1) v

6 Introduction Introduction This section provides an overview of the SV-16. What is the SV-16 The SV 16 is a compact-sized network security appliance that comes preloaded with Genetec security software, and Windows Embedded Standard 7. The SV-16 is for small-scale, single server installations, and can support both cameras and access control readers. The SV-16 supports the following configurations: Video only. With Omnicast: Up to 16 cameras at 2 Mbps, and 4 streams being redirected at 2 Mbps. With Security Center: Up to 8 cameras at 2 Mbps, and 4 streams being redirected at 2 Mbps. IMPORTANT To run the SV-16 at full capacity, you ll need to turn off software motion detection. Use unit based motion detection instead. The IP cameras or encoders must be connected to the SV-16 through an IP network using a network switch. NOTE On average, a camera configured at 4CIF 30 fps in H.264 will have a bit rate of 1 Mbps. The camera connections can either be a mix of IP cameras, or analog cameras connected to IP encoders. Access control only. Up to 16 access control readers using Security Center. Video and access control. Up to 8 cameras at 2 Mbps, and 8 access control readers using Security Center. You can deploy SV 16 in the following ways: Remote system that is part of a Security Center or Omnicast Federation. Remote Archiver that is part of a Security Center or Omnicast system. (Omnicast only) Stand-alone mini Unified Security Appliance. NOTE The SV 16 cannot run Security Center Client. If you are using the SV 16 with Security Center, you need to install the client applications on another computer. See Installing Security Center client applications on a remote computer on page EN V1.7(1)

7 Introduction About the SV-16 image version 1.7 This section describes the SV-16 image version 1.7. Software included SV-16 image version 1.7 comes with Omnicast 4.8 SR1 and Security Center 5.1 SR1 software pre-installed. You can choose which software to use with the SV-16. Limitations SV-16 image version 1.7 includes the following limitations. Limitation Description The SV-16 display adaptor does not send a signal to monitors using analog connections. The signal from the SV-16 display adaptor is digital and cannot be interpreted by an analog connection. For example, you cannot use DVI to VGA adaptors. Workaround: Use a digital connection. About software licenses SV 16 licenses are based on the number of cameras and access control readers you want to connect to Omnicast or Security Center. Your license depends on how you want to use the appliance. Each license supports the following: Item Supported with Security Center Supported with Omnicast Directory 1 1 Archiver 1 1 Access Manager 1 Virtual matrix 1 Gateway 1 Media Router 1 Client connections 5 5 CCTV keyboard 1 connection 1 connection Audio support Yes Yes Web clients Security Center Web Client (requires an additional server) Camera sequences Yes Yes HTML maps Yes Alarm management Yes Yes Zone Monitoring and I/O Linking Yes Live Viewer and Archive Player applications EN V1.7(1)

8 Introduction Item Supported with Security Center Supported with Omnicast support Yes Macros Yes Health Monitoring Yes People Counting Yes Antipassback Yes Database reporting Yes Time Zones Yes Yes Language support Same language as Security Center Same language support as Omnicast About SV-16 Hardware This section describes the hardware components of the SV-16. What is included in the SV-16 kit The SV-16 kit contains the following: SV 16 computer Security Center and Omnicast, and Windows Embedded Standard 7 installed. Configured for Dynamic Host Configuration Protocol (DHCP). 12 VDC power supply AC power cord HDMI to DVI adapter 3.5 mm RCA audio cable Two mini-usb to USBA adapters Mini serial DB-9 cable Wi-Fi antenna Four adhesive rubber feet SV-16 Quick Start Guide 3 EN V1.7(1)

9 Introduction Hardware components Hardware specifications CPU Chipset RAM Storage Display Audio Wi-Fi Ethernet ports USB Serial Power Front panel connections Intel Atom Z GHz Intel US15W 1 GB One of the following: 160 GB SATA hard disk with 120 GB of archiving space. 500 GB SATA hard disk with 470 GB of archiving space. HDMI monitor output up to 1920x1080 S/PDIF 5.1 channel audio. Stereo line-out, line-in/mic b/g The wireless network card is disabled by default. 2 x1000base T RJ45 Eth2 port is the default port used by Security Center and Omnicast. Eth1 can be used to connect to cameras or clients on another network. To prevent inadvertent use during initial setup, the port is plugged with a cap. 4 x USB ports (2 USB A and 2 mini) 1 x RS-232 6W 12V DC On/Off Mini SD port HDD LED WLAN LED Power LED RS232 2 x mini USB EN V1.7(1)

10 Introduction Back panel connections Power S/PDIF line-out Eth1 Eth2 MIC line-in Reset WLAN 2 x USB A ports DVI Hard drive bay Before you install This section describes the things you need to know and do before you install the product. Keep product packaging It is best practice to keep the product packaging in case you have to return the product. Hardware requirements To use the SV-16, you need the following items: Ethernet connection Display monitor with a DVI or HDMI input and DVI or HDMI cable. USB keyboard USB mouse 5 EN V1.7(1)

11 Introduction Site requirements Prepare the site as follows: Provide adequate ventilation. The SV-16 does not have a fan. Heat dispersion is managed by the aluminum enclosure. CAUTION If you are using multiple SV-16 units, do not place them on top of one another. Fasten rubber feet. To prevent the SV-16 from sliding or scratching the surface it s mounted on, four adhesive rubber feet are provided in your kit. Place one rubber foot in each corner of the underside of the unit. Clear space in front of the SV-16. The power button on the SV-16 is very sensitive. To prevent the SV-16 from accidentally turning off, make sure nothing is touching, or in front of the power button. EN V1.7(1)

12 Getting started Getting started This section contains the basic procedures to get started using the SV-16. For more information about using Security Center or Omnicast, see Product documentation on page iii. Connect the SV-16 1 Connect your HDMI monitor to the SV-16 DVI connector. If required, use the HDMI to DVI adapter. If it is not turned on, then turn on the monitor. Note The SV-16 is not compatible with DVI to VGA adaptors. 2 Connect the keyboard and mouse to the two USB A ports. 3 (Optional) Connect your speakers to the S/PDIF line-out jack. 4 Plug your Ethernet cable into the Ethernet port 2 (Eth2). See Back panel connections on page 5. 5 (Optional) Mount the Wi-Fi antenna on the WLAN connector and turn it clockwise until the antenna is firmly attached. 6 Insert the DC plug into the DC power jack. Secure the plug with the adjacent screw. 7 Connect the power supply to the AC cord and plug the cord into an AC outlet. When the SV-16 starts up the Power LED will light up. Note The SV-16 will automatically turn on when connected to a power source. Select software product You can only run one software product at a time. Once the SV-16 starts, you must activate Security Center or Omnicast applications from the Genetec Product Selector, depending on your license. Until you select a software product, the Product Selector automatically opens every time you turn on the SV-16. NOTE You cannot log on to the server until you activate one product type. 1 From the Windows desktop, select your keyboard language, click the Language button on the top left corner of the screen. The default keyboard language is English. To switch to French, click the Language button and select French (France). 7 EN V1.7(1)

13 Getting started 2 In the Genetec Product Selector that is open on your computer, click Enable under the product type you want to enable (Security Center or Omnicast). Once the product is enabled, it says Currently enabled under the product type. 3 To select a different product: a On your desktop, click the ProductSelector.exe icon. The Genetec Product Selector window opens. b Under the other product name, click Enable. This disables the currently selected product. Note Even if you disable a product, it remains installed on the SV-16. After you are done: Log on to Server Admin and activate your license. See Activate license on page 9. EN V1.7(1)

14 Getting started Activate license This section explains how to activate your Security Center and Omnicast licenses using an Internet connection. If you do not have Internet access, you can activate your license manually. Security Center license Web activation on page 9 Omnicast license Web activation on page 10 Manual license activation on page 10 Security Center license Web activation This section explains how to activate your Security Center license using Web activation. 1 Open Server Admin by clicking the Server Admin icon in the Windows taskbar. 2 Enter admin as your password, and click Log on. Note If you are using a remote desktop connection, the admin user account and admin password are activated by default. 3 In the License dialog box that appears, click Modify License. 4 In License management dialog box, click Web activation. 5 Enter the System ID and Password assigned to you when you purchased your license, and click Activate. 9 EN V1.7(1)

15 Getting started Omnicast license Web activation This section explains how to activate your Omnicast license using Web activation. 1 Open Server Admin by clicking the Server Admin icon in the Windows taskbar. 2 Enter admin as your password, and click Log on. 3 Click the License tab. 4 Click the Activate license from the web button. 5 In the Web activation dialog box, enter the System ID and Password assigned to you when you purchased your license, and click OK. 6 Click OK. Manual license activation This section explains how to activate your Security Center or Omnicast license manually if you do not have Internet access. 1 Save the validation key. If you are using Security Center: i Open Server Admin by clicking the Server Admin icon in the Windows taskbar. ii Enter admin as your password, and click Log on. iii In the License dialog box that appears, click Modify License. iv In License management dialog box, click Validation key, and save the validation key. The default name for the file is Validation.vk. If you are using Omnicast: i Open Server Admin by clicking the Server Admin icon in the Windows taskbar. ii Enter admin as your password, and click Log on. iii In the License tab of the System entity, click the Export Validation key to a file button. The default name for the file is Validation.vk. 2 From another computer with Internet access, log on to GTAP at 3 In the GTAP login page, enter System ID and Password assigned to you when you purchased your license, and click Login. 4 In the System Management tab, click System Browser. 5 In the computer license list, click More info next to the computer you want to activate the license for. 6 Click Activate your license now. 7 In the Activation dialog box, browse for the Validation.vk file, and click Submit. The message Your license has successfully been activated appears. EN V1.7(1)

16 Getting started 8 Click Click here to download your license key, and save the license key to a file. The default file name is your System ID, followed by _Directory_License.lic. 9 To activate your license, return to Server Admin. If you are using Security Center: i In the Directory tab of Server Admin, click License information. ii In the License dialog box, click Modify license. iii In the License management dialog box, click Manual activation. iv In the Manual activation dialog box, paste your license information from the License.lic file (open with a text editor), or browse for the License.lic file, and click Open. v Click Activate. If you are using Omnicast: i In the License tab of the System entity, click Import License Key from a File. ii Browse for the License.lic file, and click Open. iii Click Apply. 11 EN V1.7(1)

17 Getting started Installing Security Center client applications on a remote computer If you are using the SV-16 with Security Center, the client applications must be run on a different computer. You need to copy the Client folder located in C:\SC5 on the SV-16 to a remote computer, and then install Security Center Client. For more information about installing Security Center Client, see the Security Center Installation and Upgrade Guide. The latest version of this document is available for download from the GTAP Documents page, at gtap.genetec.com. Installing Omnicast client applications on a remote computer It is best practice to run the Omnicast client applications on a different computer. The SV-16 includes Omnicast client installation files that you can copy to, and install on the remote computer. The Client folder you need to copy is located in C:\Omnicast. For more information about installing Omnicast Client, see the Omnicast Installation and Upgrade Guide. The latest version of this document is available for download from the GTAP Documents page, at Upgrading the SV-16 To upgrade the software product version on the SV-16, see the Security Center or Omnicast Installation and Upgrade Guide. The latest versions of these documents are available for download from the GTAP Documents page, at gtap.genetec.com. Downgrading the SV-16 If you need to downgrade the SV-16, you can recover an earlier image version. For more information, see the How to reimage the SV-16.pdf, available for download from the GTAP Documents page, at EN V1.7(1)

18 Product warranty Product warranty This section explain what is covered and what is not covered by the product warranty. What is covered Genetec guarantees the product against defects in materials and assembly in the course of normal use and service, for a period of 2 years from the date of shipment. Genetec Hardware Warranties cover the product Hardware. Please contact Genetec Technical Assistance for more information. What is not covered The following items are not covered by the Genetec Standard Hardware Warranty: Any equipment not furnished by Genetec which is attached to or used in conjunction with a product. A product which is used with any ancillary equipment that is not furnished by Genetec. Shipping cost to return a product to Genetec. Defects or damage resulting from customer's improper testing, operation, installation, maintenance, modification, alteration, or adjustment. Defects or damage from misuse, accident or neglect. Defects or damage resulting from use of the product in a manner other than its normal and customary manner. Defects or damage resulting from drilling holes, adding decals or other adhesives, or by painting the product. Defects or damage due to lightning or other electrical discharge. Product that is disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim. Modification or abuse of, or tampering with, the product. Normal wear and tear. Installation, maintenance, or service of the product. 13 EN V1.7(1)

19 About product repairs and returns About product repairs and returns This section explains the product return process. What should I do if the product is not working? Contact Genetec Technical Assistance for troubleshooting. An RMA form will be issued to you if the problem cannot be resolved. For information, see Technical support on page iv. How do I return the product? If a replacement unit is required, you must complete the RMA form provided by Genetec Technical Assistance before being issued an RMA number. Once you are given a number, you can then return the defective unit. The customer is responsible for all return shipping charges, and Genetec will pay the shipping charges to send the repaired product back to the customer. IMPORTANT If no problem is found with the unit, the customer is invoiced. Where to find system information You need to have all system information on hand when contacting Genetec Technical Support, such as the Product ID number and image version (platform version). Find Security Center system license information 1 Log on to Config Tool or Security Desk on the remote computer where the application is installed. 2 Click the Home button. 3 From the Home page, click the About button. Find Omnicast system license information 1 Log on to the Config Tool, Live Viewer, or Archive Player. 2 Click the Help menu, and click Technical support. Find the image version 1 Logon to the SV Open the System properties window by navigating to Start > Control Panel > System. 3 The platform version is located under System > Model. EN V1.7(1)

20 Compliance statements FCCID VQF-RT3090-1T1R CE EN V1.6.1 ( ) and EN V1.2.1 ( ) SV 16 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: - This device may not cause harmful interference, and - This device must accept any interference received, including interference that may cause undesired operation. Any changes or modification to the product not expressly approved by Genetec could void the user s authority to operate this device. This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and radiates radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference. However, there is no guarantee that interference will not occur. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one of the following measures: Reorient or relocate the receiving antenna. Increase separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from which the receiver is connected. Consult the dealer or an experienced radio/tv technician.