SV-32 Network Security Appliance Quick Start Guide

Transcription

1 SV-32 Network Security Appliance Quick Start Guide This document explains how to set up the SV-32 for use with Security Center Click here for the most recent version of this document. REV. 1

2 SV-32 Quick Start Guide Copyright notice 2014 Genetec Inc. All rights reserved. Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law. The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc. s prior written consent. Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of document s last revision, and may not reflect the product at all times in the future. In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the end-user license agreement. Genetec, Omnicast, Synergis, Synergis Master Controller, AutoVu, Federation, the Genetec stylized G and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions. Security Center, Security Center Mobile, Plan Manager, and the Security Center logo are trademarks of Genetec Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. All specifications are subject to change without notice. Document information Document title: SV-32 Quick Start Guide Document number: EN V5.14.1(1) Document update date: July 23, 2014 You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com. ii EN V5.14.1(1)

3 SV-32 Quick Start Guide Product documentation The product documentation is found in the following location: Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from GTAP. Note, you ll need a username and password to log on to GTAP. EN V5.14.1(1) iii

4 SV-32 Quick Start Guide Technical support Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance Portal (GTAP), where you can find information and search for answers to your product questions. Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product tools, and much more. Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support case online at gtap.genetec.com. For GTAC's contact information in your region see the Contact page at NOTE Before contacting GTAC, please have your System ID (available from the About button in your client application) and your SMA contract number (if applicable) ready. Licensing. For license activations or resets, please contact GTAC at For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer Service at customerservice@genetec.com, or call (option #3). If you require a demo license or have questions regarding pricing, please contact Genetec Sales at sales@genetec.com, or call (option #2). Additional resources If you require additional resources other than the Genetec Technical Assistance Center, the following is available to you: GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You can log in or sign up at Technical training. In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to iv EN V5.14.1(1)

5 SV-32 Quick Start Guide Contents Introduction What is the SV Supported video configurations About software licenses About SV-32 Hardware What is included in the SV-32 kit Hardware components Front view Back panel connections Before you install Keep product packaging Hardware requirements Site requirements Getting started Connecting the SV Default Windows users Activating your license Security Center license Web activation Manual license activation Upgrading the SV Configuring the SV Using the First run configuration wizard Creating a custom recording schedule Using the Unit enrollment tool Adding units Clearing added units Ignoring units Removing units from the list of ignored units Configuring discovery settings Configuring default camera settings Product warranty What is covered What is not covered About product repairs and returns What should I do if the product is not working? How do I return the product? Where to find system information EN V5.14.1(1) v

6 SV-32 Quick Start Guide Find Security Center system license information Find the image version vi EN V5.14.1(1)

7 SV-32 Quick Start GuideIntroduction Introduction This section provides an overview of the SV-32. For information about SV-32 image version, please see SV-32 Release Notes available on the GTAP Documents page, at What is the SV-32 The SV-32 is a compact-sized network security appliance that includes Genetec security software, and Windows Embedded Standard 7. The SV-32 supports cameras on small-scale, single server installations. The SV-32 can support up to 32 cameras in a video deployment. Supported video configurations The SV-32 supports the following configurations for Security Center: Remote video monitoring. If the client application is installed on a remote computer, the SV-32 supports the following configuration: Up to 32 cameras recording at 2 Mbps per cameras (maximum 64 Mbps), and 32 streams redirected at 2 Mbps per stream Local video monitoring. If the client application is installed locally, the SV-32 supports the following configurations for H.264 streaming: Resolution 5 FPS 15 FPS 30 FPS 640 x Kbps 1280 x Kbps 1920 x Kbps 15 Kbps 10 Kbps 5 Kbps 10 Kbps 5 Kbps 3 Kbps For more specific recommendations on local video streaming, refer to the SV- 32 System Design sheet which is available on the GTAP Documents page, at EN V5.14.1(1) 1

8 SV-32 Quick Start GuideIntroduction Requirements: To run the SV-32 at full capacity, you ll need to turn off software motion detection. Use unit based motion detection instead. The IP cameras or encoders must be connected to the SV-32 through an IP network using a network switch. Note On average, a camera configured at 4CIF 30 fps in H.264 will have a bit rate of 1 Mbps. The camera connections can either be a mix of IP cameras, or analog cameras connected to IP encoders. About software licenses SV-32 licenses are based on the number of cameras you want to connect to Security Center. Each license includes the following: Item Supported with Security Center Directory 1 Archiver 1 Virtual matrix Gateway Media Router 1 Client connections 5 CCTV keyboard 1 connection Audio support Yes Web clients Security Center Web Client (requires an additional server) Camera sequences Yes HTML maps Plan manager Alarm management Yes Zone Monitoring and I/O Linking Yes support Yes Macros Yes Health Monitoring Yes Database reporting Yes Time Zones Yes Language support Same language as Security Center 2 EN V5.14.1(1)

9 SV-32 Quick Start GuideAbout SV-32 Hardware About SV-32 Hardware This section describes the hardware components of the SV-32. What is included in the SV-32 kit The SV-32 kit contains the following: SV-32 appliance 12V DC power supply 1x North American power cord. 1x EU and 1x UK power cords (supplied with European orders only) HDMI to DVI adapter 3.5mm to RCA audio cable 12V DC power cable with pigtail Two mounting brackets IMPORTANT Verify the content of the box. If any component is missing, please notify Genetec within 30 days. EN V5.14.1(1) 3

10 SV-32 Quick Start GuideAbout SV-32 Hardware Hardware components Hardware specifications CPU Chipset Memory Storage Intel Core i7-3555le 64 bit dual core 2.5GHz Intel 7 Series System Controller Hub QM77 8GB DDR3 Internal: 2TB or 4TB Storage Options; 2.5" SATA hard drives 60GB msata drive External: Network Attached Storage (NAS) or external SATA drive (esata) Display HDMI up to 1920 x 1200 DisplayPort up to 2560 x 1600 Audio Ethernet ports 7.1 channel S/PDIF 2x GbE ports USB 2x USB 3.0, 5 Gbps 2x USB 2.0, 480 Mbps Serial Power Operating temperature 1 x RS-232 Ultra mini serial connector 9.5 to 15V DC Up to 35W 0 C to 45 C (32 F to 113 F) with HDD 4 EN V5.14.1(1)

11 SV-32 Quick Start GuideAbout SV-32 Hardware Front view All-metal fanless case Power and drive activity LEDs EN V5.14.1(1) 5

12 SV-32 Quick Start GuideAbout SV-32 Hardware Back panel connections Audio S/PDIF 7.1 in Audio S/PDIF 7.1 out Power button (auto-reboot) 2x port USB 3.0 2x port USB 2.0 Mini serial (RS-232) 12VDC power esata port DisplayPort HDMI port Dual GbE LAN 4 x 2.5 SATA drive bays 6 EN V5.14.1(1)

13 SV-32 Quick Start GuideBefore you install Before you install This section describes the things you need to know and do before you install the product. Keep product packaging It is best practice to keep the product packaging in case you have to return the product. Hardware requirements To use the SV-32, you need the following items: Ethernet connection Display monitor with a DVI, HDMI, or DisplayPort input and DVI, HDMI, or DisplayPort cable USB keyboard USB mouse Site requirements Prepare the site as follows: Provide adequate ventilation. The SV-32 does not have a fan. Heat dispersion is managed by the aluminum enclosure. CAUTION If you are using multiple SV-32 units, do not stack them on top of one another. Clear space behind the SV-32. To prevent the SV-32 from accidentally turning off, ensure nothing is touching (or is too close to) the power button. EN V5.14.1(1) 7

14 SV-32 Quick Start GuideGetting started Getting started This section contains the basic procedures to get started using the SV-32. For more information about using Security Center, see Product documentation on page iii. Connecting the SV-32 1 Connect your HDMI monitor to the SV-32 HDMI connector. If required, use the HDMI to DVI adapter or use the Display port. If it is not turned on, then turn on the monitor. 2 Connect the keyboard and mouse to the two USB ports. 3 (Optional) Connect your speakers to the S/PDIF line-out jack. 4 Plug your Ethernet cable into either of the available Ethernet ports. 5 Insert the DC plug into the 12V DC input jack on the SV-32 and turn it clockwise until the plug is secured. 6 Plug the DC power supply into an AC outlet. Note The SV-32 automatically turns on when connected to a power source. Default Windows users When you start up the SV-32, the following two Windows users are created by default: Admin (full admin access) Default password: admin Guard (limited access) Default password: guard Access to C: drive Access to Genetec applications (Security Desk, Live Viewer, Archive Player) Access to Control panel (sound, keyboard, mouse, and display only) Cannot access video drives Limited access to change desktop settings Cannot modify system settings 8 EN V5.14.1(1)

15 SV-32 Quick Start GuideGetting started Start menu contains Computer icon only Limited desktop icons (computer, recycle bin, libraries) Cannot shut down/restart Windows Activating your license This section explains how to activate your Security Center license using an Internet connection. If you do not have Internet access, you can activate your license manually. Security Center license Web activation on page 9 Manual license activation on page 10 Security Center license Web activation This section explains how to activate your Security Center license using Web activation. 1 Open Server Admin by clicking the Server Admin icon in the Windows taskbar. 2 Leave the password blank, and click Log on. 3 In the License dialog box that appears, click Modify License. 4 In License management dialog box, click Web activation. 5 Enter the System ID and Password assigned to you when you purchased your license, and click Activate. EN V5.14.1(1) 9

16 SV-32 Quick Start GuideGetting started Manual license activation This section explains how to activate your Security Center license manually if you do not have Internet access. 1 Save the validation key: a Open Server Admin by clicking the Server Admin icon in the Windows taskbar. b Leave the password blank, and click Log on. c In the License dialog box that appears, click Modify License. d In License management dialog box, click Validation key, and save the validation key. The default name for the file is Validation.vk. 2 From another computer with Internet access, log on to GTAP at 3 In the GTAP login page, enter System ID and Password assigned to you when you purchased your license, and click Login. 4 In the System Management tab, click System Browser. 5 In the computer license list, click More info next to the computer you want to activate the license for. 6 Click Activate your license now. 7 In the Activation dialog box, browse for the Validation.vk file, and click Submit. The message Your license has successfully been activated appears. 8 Click Click here to download your license key, and save the license key to a file. The default file name is your System ID, followed by _Directory_License.lic. 9 To activate your license, return to Server Admin. 10 In the Directory tab of Server Admin, click License information. 11 In the License dialog box, click Modify license. 12 In the License management dialog box, click Manual activation. 13 In the Manual activation dialog box, paste your license information from the License.lic file (open with a text editor), or browse for the License.lic file, and click Open. 14 Click Activate. You can now use Security Center on your SV-32. For more information about using Security Center, see Product documentation on page iii. Upgrading the SV-32 To upgrade the software product version on the SV-32, see the Security Center Installation and Upgrade Guide. The latest versions of this document is available from the GTAP Documents page, at 10 EN V5.14.1(1)

17 SV-32 Quick Start GuideConfiguring the SV-32 Configuring the SV-32 This section provides information about how to configure your SV-32. Using the First run configuration wizard The first time you log on to Config Tool in Security Center, the First run configuration wizard appears to guide you through the steps to configure your SV-32 system. What you should know The first run configuration wizard is meant to simplify your setup. Any settings applied in the wizard can be modified later on in Config Tool. To use the First run configuration wizard: 1 Log on to Config Tool under the username Admin, and leaving the password blank. The First run configuration wizard appears. 2 After reading the Intro page, click Next. 3 On the Admin password page, enter a Password for the Admin account and click Next. 4 On the Available features page, enable the features you want and click Next. To enable/disable a feature, click the checkbox next to it. Basic features are enabled by default, and features can also be disabled and enabled on the Features page in the General settings view of the System task. Note If your license does not support a feature, it is not available from the features list. 5 On the Camera security page, you can specify a default username and password for your cameras to simplify unit enrollment. Select HTTPS to use Hypertext Transfer Protocol Secure for added security. 6 On the Camera quality settings page, configure the following options: Resolution. You can choose from the following categories: High. 1280x720 and up. Standard. More than 320x240 and less than 1280x720. Low. 320x240 and less. The camera will always use the highest resolution that it can support for the category chosen. If it does not support any resolutions from the category chosen, it will use the highest resolution that it can support from the next category. For example, if the camera cannot support a High resolution, it will use the best resolution it can support from the Standard group. Frame rate: Use the slider to select a value between 1 and 30 fps. EN V5.14.1(1) 11

18 SV-32 Quick Start GuideConfiguring the SV-32 Any selections made on this page can be changed at a later time on the Camera default settings tab of the Archiver. For more information, see Configuring default camera settings on page On the Recording settings page, select the default recording settings that will be applied to all cameras. You can choose from the following options: Continuous. Cameras record continuously. This is the default setting. On motion/ Manual. Cameras record when triggered by an action (such as Start recording, Add bookmark, or Trigger alarm), via motion detection, or manually by a user. Manual. Same as On motion/manual. The only difference is that motion will not trigger any recording. Custom. Allows you to set up a schedule for when recording will take place. For more information, see Creating a custom recording schedule on page 13. Off. Recording is off. 8 Click Next. 9 On the Operator page, you can add an operator to monitor events in Security Desk. That operator will automatically have the necessary privileges to use the Monitoring task, view video, manage visitors, and so on. For more information, see Using privilege templates in the Security Center Administrator Guide. You can make any updates in the Users view of the Security task. For more information see the Security Center Administrator Guide. 10 Click Next. 11 Confirm that the information on the Summary page is correct by clicking Apply, or click Back to fix any errors. 12 On the Conclusion page, click Restart. The Config Tool will restart and your settings are applied. After you are done: Add units to your system using the Unit enrollment tool. For more information, see Using the Unit enrollment tool on page EN V5.14.1(1)

19 SV-32 Quick Start GuideConfiguring the SV-32 Creating a custom recording schedule When you choose Custom on the Recording settings page of the First run configuration wizard, you must set up a schedule for when recording will take place. Multiple schedules can be created so that cameras record in different recording modes for a specific time range. For example, you may want to create one schedule for daytime where cameras record continuously and another schedule for nighttime where cameras only record when triggered by an action such as motion. To set up a schedule: 1 On the Recording settings page, click underneath Recording schedule 2 Enter a Name for the new schedule. 3 From the Recording mode drop-down list, select a recording mode. Continuous. Cameras record continuously. This is the default setting. On motion/ Manual. Cameras record when triggered by an action (such as Start recording, Add bookmark, or Trigger alarm), via motion detection, or manually by a user. Manual. Same as On motion/manual. The only difference is that motion will not trigger any recording. Off. Recording is off. 4 For each day of the week, specify a time range for the recording. Left-click and drag to select a block of time, or right-click and drag to clear a block of time. The following example shows a schedule where recording occurs continuously from 6:00 p.m. to 9:00 a.m. on the weekend and 9:00 a.m. to 5:00 p.m. during the week. To switch to high resolution mode (each block represents 1 minute), click. You can use the arrow buttons to scroll through the 24 hour time line. EN V5.14.1(1) 13

20 SV-32 Quick Start GuideConfiguring the SV-32 Note Any schedule conflicts are not validated immediately by the wizard, they are reported as warnings by the Archiver role. 5 Click OK. If you want to delete or modify a recording schedule, select it from the recording schedule list, and click to delete it or to edit it. Using the Unit enrollment tool The Unit enrollment tool allows you to discover IP units connected to your network, based on their manufacturer, type, and network properties (discovery port, IP address range, password, and so on). By default the Unit enrollment tool runs every five minutes to detect new units. When new units are discovered, the unit count appears over the Add unit status icon in the notification tray of the Config Tool. Add unit status Note Automatic unit discovery can be turned off. For more information, see Configuring discovery settings on page 15. Adding units Once new units have been discovered, you can use the Unit enrollment tool to add them to your system. To add a unit: 1 Log on to Config Tool. 2 In the notification tray, double-click the Add unit status icon. The Unit enrollment tool opens with the list of units that have been discovered on the system. Alternatively, you can open the Unit enrollment tool from the Config Tool Home page by clicking Tasks > Unit enrollment. 3 There are three ways to add newly discovered units: a Add all the new discovered units at the same time by clicking the Add all b c ( ) button at the lower right side of the dialog box. Click on a single unit in the list, then click Add in the Status column. Right-click a single unit from the list and click Add. When a unit does not have the correct username and password, the Status for the unit will be listed as Bad logon and you will be prompted to enter the correct information when you add the unit. If you want to use the same 14 EN V5.14.1(1)

21 SV-32 Quick Start GuideConfiguring the SV-32 username and password for all the cameras on your system, select the Save as default authentication for all manufacturers option. You can also add a unit manually, by clicking the Manual add button at the bottom of the Unit enrollment tool dialog box. For more information about manually adding a unit, see Add video units manually in the Security Center Administrator Guide. Clearing added units You can clear the units that you add to your Security Center system so they are not included each time the Unit enrollment tool discovers units on your network. To clear added units: 1 Add the desired discovered units to your system, see Adding units on page Once the units have been added, click Clear added units. Note The Clear added units option is permanent, it cannot be reversed. Ignoring units Units can be ignored so they do not appear in the list of discovered units. To ignore a unit: 1 Log on to Config Tool. 2 In the notification tray, double-click the Add unit status icon. The Unit enrollment tool opens with the list of units that have been discovered on the system. 3 Right-click the unit you want to ignore, and select Ignore. The unit is removed from the list and will be ignored when the Unit enrollment tool performs discovers new units. Removing units from the list of ignored units You can remove a unit from the list of ignored units so it is no longer ignored when a discovery is performed by the Unit enrollment tool. To remove a unit from the list of ignored units: 1 Log on to Config Tool. 2 From the Home page click Tasks, and under Tools select Unit enrollment. 3 In the upper right corner of the Unit enrollment tool, click the Settings and manufacturers button. 4 Double-click Ignored units and click Remove all ignored units, or you can select a single unit and click the Remove ignored unit button. Configuring discovery settings You can turn off automatic discovery and expand your search options to include more manufacturers when searching for new units. EN V5.14.1(1) 15

22 SV-32 Quick Start GuideConfiguring the SV-32 To configure discovery settings: 1 Log on to Config Tool. 2 From the Home page click Tasks, and under Tools select Unit enrollment. 3 In the upper right corner of the Unit enrollment tool, click the Settings and manufacturers button. 4 Configure the following options: Discover units automatically. Use this option to turn Automatic discovery on or off. When automatic discovery is turned off, the Add unit status icon does not appear in the Config Tool notification tray. You must open the unit enrollment tool from the Config Tool Home page by clicking Tasks> Unit enrollment. Always run extensive search. Turn this on if you want all units on the system to be discovered including UPnP units. By default, only Axis, Bosch, Genetec, Panasonic, and Sony extensions are discovered. You can also add a specific manufacturer to the discovery search by clicking the Add manufacturer( ) button. 16 EN V5.14.1(1)

23 SV-32 Quick Start GuideConfiguring the SV-32 Configuring default camera settings The Camera default settings tab lets you modify the default recording and video quality settings applied to all cameras controlled by the Archiver. Initially these settings are configured on the Camera quality settings page in the First run configuration wizard. Note You can also apply video and recording settings for a camera in Config Tool using the Video and Recording tab of the unit. Settings made for an individual camera take precedence over the settings that are applied in the First run configuration wizard or in the Camera default settings tab. To configure your default camera settings: 1 From the Home page of Config Tool, open the Video task. 2 Select the Archiver role, then click the Camera default settings tab. 3 Under Video quality (Same across all archivers) configure the following: Resolution. You can choose from the following options: High. 1280x720 and up. Standard. More than 320x240 and less than 1280x720. Low. 320x240 and less. The camera will always use the highest resolution that it can support for the category chosen. If it does not support any resolutions from the category chosen, it will use the highest resolution that it can support from the next category. For example, if the camera cannot support a High resolution, it will use the best resolution it can support from the Standard group. Frame rate: Use the slider to select a value between 1 and 30 fps. 4 Under Recording, click to add a schedule. The schedules available are those that have been created using the Schedules view in the System task or the custom schedule if one was created in the First run configuration wizard. 5 From the Mode drop-down list, select a mode for the recording schedule: Off. Recording is off. Continuous. Cameras record continuously. This is the default setting. On motion/ Manual. Cameras record when triggered by an action (such as Start recording, Add bookmark, or Trigger alarm), via motion detection, or manually by a user. Manual. Same as On motion/manual. The only difference is that motion will not trigger any recording. 6 Configure the following options: Record Audio. Turn this option on to record audio along with video. A microphone entity must be attached to your cameras for this option to work. For more information, see Camera (video encoder) Hardware in the Security Center Administrator Guide. EN V5.14.1(1) 17

24 SV-32 Quick Start GuideConfiguring the SV-32 Redundant archiving. Turn this option on to allow both primary and secondary servers to archive video at the same time. This setting is effective only if failover is configured. For more information, see Archiver "Server configurations" in the Security Center Administrator Guide. Automatic cleanup. Turn this option on to delete video after a certain amount of days. Video is deleted whether the archiver storage is full or not. For more information, see Archiver Advanced settings in the Security Center Administrator Guide. Time to record before an event. Use the slider to set how many seconds you want to be recorded before an event. This buffer is saved whenever the recording starts, ensuring that whatever prompted the recording is also captured on video. Time to record after a motion. Set how many seconds you want recording to continue after a motion event. During this time, the recording cannot be stopped by the user. For more information about motion detection, see Camera "Motion detection" in the Security Center Administrator Guide. Default manual recording length. Set how many minutes you want the recording to last when it s started by a user. The user can stop the recording any time before the duration expires. This value is also used by the Start recording action, when the default recording length is selected. 7 Click Apply. 8 If you want to apply the new settings to all existing cameras click Yes. 18 EN V5.14.1(1)

25 SV-32 Quick Start GuideProduct warranty Product warranty This section explains what is covered and what is not covered by the product warranty. What is covered Genetec guarantees the product against defects in materials and assembly in the course of normal use and service, for a period of 3 years from the date of shipment. Genetec Hardware Warranties cover the product Hardware. Please contact Genetec Technical Assistance for more information. What is not covered The following items are not covered by the Genetec Standard Hardware Warranty: Any equipment not furnished by Genetec which is attached to or used in conjunction with a product. A product which is used with any ancillary equipment that is not furnished by Genetec. Shipping cost to return a product to Genetec. Defects or damage resulting from customer's improper testing, operation, installation, maintenance, modification, alteration, or adjustment. Defects or damage from misuse, accident or neglect. Defects or damage resulting from use of the product in a manner other than its normal and customary manner. Defects or damage resulting from drilling holes, adding decals or other adhesives, or by painting the product. Defects or damage due to lightning or other electrical discharge. Product that is disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim. Modification or abuse of, or tampering with, the product. Normal wear and tear. Installation, maintenance, or service of the product. EN V5.14.1(1) 19

26 SV-32 Quick Start GuideAbout product repairs and returns About product repairs and returns This section explains the product return process. What should I do if the product is not working? Contact Genetec Technical Assistance for troubleshooting. An RMA form will be issued to you if the problem cannot be resolved. For information, see Technical support on page iv. How do I return the product? If a replacement unit is required, you must complete the RMA form provided by Genetec Technical Assistance before being issued an RMA number. Once you are given a number, you can then return the defective unit. The customer is responsible for all return shipping charges, and Genetec will pay the shipping charges to send the repaired product back to the customer. IMPORTANT If no problem is found with the unit, the customer is invoiced. Where to find system information You need to have all system information on hand when contacting Genetec Technical Support, such as the Product ID number and image version (platform version). Find Security Center system license information 1 Log on to Config Tool or Security Desk on the remote computer where the application is installed. 2 Click the Home button. 3 From the Home page, click the About button. Find the image version 1 Logon to the SV Open the System properties window by navigating to Start > Control Panel > System. 3 The platform version is located under System > Model. 20 EN V5.14.1(1)

27 SV-32 Quick Start GuideAbout product repairs and returns Compliance statements FCCID VQF-RT3090-1T1R CE EN V1.6.1 ( ) and EN V1.2.1 ( ) SV 32 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: - This device may not cause harmful interference, and - This device must accept any interference received, including interference that may cause undesired operation. Any changes or modification to the product not expressly approved by Genetec could void the user s authority to operate this device. This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and radiates radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference. However, there is no guarantee that interference will not occur. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one of the following measures: Reorient or relocate the receiving antenna. Increase separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from which the receiver is connected. Consult the dealer or an experienced radio/tv technician. EN V5.14.1(1) 21

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