MagicInfo Information Letter

Transcription

1 MagicInfo Information Letter

2 Summary of MagicInfo solution MagicInfo-i Premium (MIIP) 1010.X Version Released ( ) MagicInfo VideoWall (MIVW) MagicInfo VideoWall 1 Discontinued MagicInfo VideoWall 2 Released ( ) MagicInfo Pro (MIP) MagicInfo Pro Discontinued. ( Bug Patch Supported ) MagicInfo Lite (MILite) OS/Driver New Version will be released in 1 st week in June. Differences between WES2009 and WES7 This Information letter will be made every last week of each month. The goal of this Information letter is to share the release news, technical guide and the known error, etc. The PPT Viewer 2010 will be supported for MagicInfo solution in October MagicInfo Pro will not be supported in WES7 OS. Windows7 Home edition OS is not supported on all MagicInfo Solution. If you have any questions about this letter or anything you d like to know about MagicInfo Solution, Contact us. ( POC: software.lfd@samsung.com )

3 MagicInfo-i Premium Latest Version, Fixed Problem & New Feature( ) Server: Author: Player: problem related to setting password when super administrator makes administrator of organization. problem related to accessing schedule-page by using button of preview. Improve content uploader. problem related to publishing control problem related to displaying multiple "%" character in Table Add Digital clock Display format Time zone changed from the server does not automatically store Slide show doesn't work when the "MagicInfoSlide" folder on the USB includes an unsupported file Toolbar hiding feature in the option category of the administration setup RDC will be automatically installed The known error in the latest version NA The next release date & what to do MIIP Server will be released in July 2012 Extra License issue. Non-Samsung SBB + Samsung LFD (X) ( Not Available. Recommended to purchase Samsung SBBA) Samsung SBB + Non-Samsung LFD(General Monitor) (O) (Applied in a version greater than MIIP ) 0) Available only if the MIIP Server owns a paid License 1) If the Server owns a free License, it cannot be approved. It will not be seen on the non-approval list. 2) If the Server owns a paid License, but it exceeds the License limit, it won t be seen on the non-approval list. 3) For approval, it shall be approved as Extra when selected as LFD model. 4) Since MDC communication is not available, the MDC function won t work. ( Timer not available, Monitor power On/Off unavailable )

4 MagicInfo VideoWall 2 Latest Version, Fixed Problem & New Feature( ) Console: Author: Client: Failure to add VWL file which includes big size contents The Console application was crashed when adding VWL file including wrong section information Adding UD46A in model list The volume of video contents was not adjustable. Now video playback time is adjustable Adding UD46A in model list Improvement of the synchronization performance to display contents and to change scenes Improvement of the exception handling The volume of video contents was not adjustable. Failure to move next scene after changing mode from Control Mode to Schedule Mode. LiveCaster: / StreamRepeater: Some Memory leak was found for sending screen image. The known error in the latest version NA The next release date & what to do To summarize the table related to an error (or warning) message used in console (Released at the end of June) Technical Guide for better Syncronization in MIVW2 Recommended Video Format File Format Resolution Fps Bitrate Bitrate Mode Codec WMV FHD 30 fps 10M Constant No Codec Needed MPEG2(MPEG-TS) FHD 30 fps 20M~25M Constant Elecard codec Network Environment : Gigabit Ethernet Layer 2 Switching Hub : IGMP snooping Support : LAN Cabling => UTP Cat. 5e 이상 (UTP or STP Cat.6 recommended) : 2Ports Up-Link(optional) => Consider expansion in future : Router (optional) => If necessary, could add any options such as premium server connection Use the same LFD model or the same SBBA : If the hardware specification is different to each other, it may not be able to synchronize in the contents loading time. (After the contents are loaded, it will synchronize well)

5 MagicInfo Lite Latest Version, Fixed Problem & New Feature Server: Support to delete each version of Lite Playlist Refer to the MIIP server release note. Player: A-VNUSCDSP Firmware Version: T-GAPLAKUC (USA,KOR), T-GAP LDWWC (WW except USA and KOR) The known error in the latest version Solve the problem of published message schedule(under a specific condition) gone missing Solve the problem of running in the local schedule once the server time has been set up and after the network schedule is executed Solve the problem of a memory leak after a long time of server access Solve any other OSD problem : Solve the AM/PM display problem if the local schedule is formed in European style The next release date & what to do 1 week June 2012 st A-VNUSCDSP Those errors announced above would be solved.

6 MagicInfo Pro Latest Version, Fixed Problem & New Feature( ) Server: VNC Viewer (Vulnerability problem of security solved) Player: VNC Viewer (Vulnerability problem of security solved) What to do: Update RDC Uninstall the existing RDC program Unzip the attached file, then double-click the setup.exe file After updating, _execute RDC from Start->Program->LFD Remote Display Control The known error in the latest version NA The next release date & what to do NA MagicInfo pro has been discontinued since the beginning of this year. MagicInfo Pro program isn t installed in new 2012 LFD Product. MagicInfo Pro isn t supported in WES7 Bug Patch will be continued for several years.

7 OS/Driver Difference between WES2009 and WES7 WES 2009 WES7 OS Recovery System None Embedded ( Factory state ) Limitation of Portrait Display High quality Movie displayed No Limitation. with interruption MagicInfo Pro Supported Not Supported Rotation with desktop screen MagicInfo Solution Supported Supported with OS and MagicInfo Setup Wizard MS Windows Update via internet Not Supported Supported Features Windows Media Player 11 Remote Desktop Protocol 6.1 Internet Explorer 7 Windows Media Player 12 Remote Desktop Protocol 7.0 Internet Explorer 8 Pre-Installed Codecs MPEG1, WMV Microsoft DTV-DVD Audio Decoder (MPEG-2, AAC) Microsoft DTV-DEV Video Decoder (MPEG-2, H.264) MPEG Layer-3 Audio Codecs (MP3) MPEG-4 Decoders Windows Media Video Codecs (VC-1) Product Model : All SBB-A product ( manufactured before Jan, 2012 )( OS image version:ni_sbawes16f_1000.1): - The date of Manufacture is not correct. So check whether the OS image version is NI_SBAWES16F_ Symptom: The movie file stopped and played in SBB-A for a instant. -- All application including the MagicInfo solution. -- The synchronization failure among LFDs in MagicInfo Videowall1,2 Cause: The platform of SBBA is switchable between the low power and the normal power in order to save power. If the occupation of CPU is higher, power mode will be switched, then the screen will be stopped and played. Solution: SBB-A ( Manufactured before Jan, 2012 )( OS image version:ni_sbawes16f_1000.1): : Control panel => Power Option => Power Scheme 1. Change from Presentation mode to Always On 2. Change the value of turn off monitor(20 Min) to Never 3. Click OK or Apply 4. EWF commit

8 Summary for HQ TS Calls 접수 Call 완료 Complete Call Count (acc.) week Call Counts by Area Japan, 64, 18% Europe, 96, 28% Korea, 94, 27% Asia, 53, 15% S/N America, 40, 12% Call Count by Type Defect, 94, 27% Technical Question, 170, 49% Simple Question, 21, 6% Support Marketting, 27, 8% Firmware, 28, 8% Call Counts by Solution MI Pro., 36, 10% Mi Lite, 16, 5% OS,Driver, 59, 17% MIi Prm., 137, 39% MI VW, 36, 10%