Ensim ServerXchange Server and Application Manager Help

Transcription

1 Ensim ServerXchange Server and Application Manager Help

2 Contents About ServerXchange ServerXchange overview ServerXchange components ServerXchange architecture ServerXchange interfaces ServerXchange hardware ServerXchange software Ensim software modules CustomerXchange What you can do with ServerXchange ServerXchange Interfaces Server & Application Manager interface Server & Application Manager requirements Command Line interface Server & Application Manager Home page Downloading CLI tools Customer Account Manager interface Logging out Session expiration Changes in ServerXchange 3.x Changes in terminology for 3.x New features of 3.x Differences between 3.x and previous versions Registering Physical Servers Dedicated Servers...38 MultiTenant Servers...39 Hosting appliances...39 Creating Private Servers About non-billable servers Installing Suites and Services Removing Suites and Services

3 Adding customers Assigning servers to customers Viewing service status Bookmarks Bookmarks overview Servers tab Customers tab Bookmarking Items Bookmarking servers Bookmarking customers Viewing Bookmarked Information Viewing bookmarked servers Viewing bookmarked customers Viewing action logs of bookmarked servers Viewing event logs of bookmarked servers Viewing the status of bookmarked servers Viewing action logs of bookmarked customers Removing Bookmarks Removing bookmarks from servers Removing bookmarks from customers Categories About Categories Categories overview How to use categories and subcategories...53 Hierarchy of categories...53 Servers tab in the Categories section Customers tab in the Categories section Creating Categories Creating categories Creating subcategories in categories Adding Items to Categories Adding servers to categories Adding customers to categories

4 Viewing Categorized Items Viewing servers in categories Viewing customers in categories Viewing the action log of servers in a category Viewing the event log of servers in a category Viewing the status of servers in a category Viewing action logs of customers in a category Changing Category Information Changing category information Removing Items From Categories Removing servers from categories Removing customers from categories Deleting Categories Deleting categories Customer Accounts About Customer Accounts Customer accounts Customer Account Overview page Customers Lists Adding Customer Accounts Adding customer accounts Viewing Customer Account Information Viewing customer account information Viewing a customer's servers Viewing customer action logs Changing Customer Account Information Changing customer passwords Changing customer account information About Customers' Servers About assigning servers to customers About removing servers from customers Deleting Customer Accounts Deleting customer accounts

5 Customer Account Manager Interface Accessing the Customer Account Manager interface Customer Account Manager settings Customizing the Customer Account Manager interface Replacing the Ensim logos Administrator Accounts About Administrator Accounts Administrator accounts Superuser account permissions...93 Sys admin account permissions...93 Administrator Account Overview page Administrators list Adding Administrator Accounts Adding Administrator accounts Viewing Administrator Account Information Viewing Administrator account information Viewing Administrator action logs Changing Administrator Account Information Changing Administrator account information Changing Administrator passwords Deleting Administrator Accounts Deleting Administrator accounts Server Requirements and Preparation Server Descriptions Dedicated servers MultiTenant servers Private servers Hosting appliances About Cobalt servers DNS servers DNS servers Server Requirements About server requirements

6 Windows server requirements Installation requirements Minimum hardware requirements Minimum software requirements System setup requirements Linux server requirements Minimum hardware requirements Minimum software requirements System setup requirements Solaris server requirements Installation requirements Minimum hardware requirements Minimum software requirements System setup requirements Hosting appliance requirements System setup requirements DNS requirements NFS server requirements System setup Installing Operating Systems on Servers About installing operating systems About standard installation Standard installation of Windows Installing Microsoft Windows 2000 or Windows 2003 Server Customizing the configuration Customizing the configuration of the Windows 2000 server Customizing the configuration of the Windows 2003 server About Kickstart Kickstart requirements Requirements of the Windows server Requirements of Linux servers Kickstart Utilities page Kickstarting Linux servers Kickstarting the Linux server Kickstarting Windows servers Kickstarting the Windows server Creating Kickstart diskettes Creating Kickstart diskettes on the ServerXchange machine

7 Creating Kickstart diskettes on your workstation Using Windows workstations Using Linux workstations Kickstart Images page Creating Linux images Creating Windows images Server Management Adding Servers to ServerXchange Adding Dedicated Servers Checklist for adding Dedicated Servers Adding Dedicated servers Adding MultiTenant Servers Checklist for adding MultiTenant Servers Adding MultiTenant servers Creating Private Servers Checklist for creating Private Servers Creating Private servers Using Private Server Templates Templates page Template Properties page Creating Private Server templates Using Private Server templates Changing Private Server templates Deleting Private Server templates Adding Hosting Appliances Adding Hosting appliances Adding Customized Servers Adding customized servers About adding customized servers Adding or creating customized servers Creating customization files or scripts Example script for Dedicated and MultiTenant Servers Example scripts for MultiTenant Servers Example scripts for Private Servers Specifying the location of customization files or scripts For Dedicated Servers For MultiTenant Servers (a special case of Dedicated Servers) For Private Servers Moving Servers Assigning servers to customers

8 Removing servers from customers Moving servers between customers Moving Private Servers between MultiTenant Servers Viewing Server Information Information About All Servers Server List Viewing all managed servers Viewing server properties Viewing server action logs Viewing server event logs Viewing server status errors Viewing status of all servers Viewing status history of individual servers Viewing server uptime history Server 24 hour status history Status History Viewing server bandwidth statistics Server Billing Status About non-billable servers Non-billable Server List Viewing non-billable servers Dedicated Server Info Dedicated Server list Viewing Dedicated Servers Dedicated Server properties page Viewing Dedicated Server properties MultiTenant Server Info MultiTenant Server list Viewing MultiTenant Servers MultiTenant Server properties page MultiTenant Server Resource Summary CPU Allocation Network Allocation Legend Notes Viewing MultiTenant Server properties Private Server List in the MultiTenant Server section Viewing the Private Servers on a MultiTenant Server Private Server Info Private Server list

9 Viewing Private Servers Private Server Properties page Private Server Resources Advanced Resources Private Server Resources page Viewing Private Server Properties Hosting Appliance Info Hosting Appliance Server List Viewing Hosting appliances Hosting appliance properties page Viewing Hosting appliance properties Windows Server Info Windows Accounting page Viewing Windows server information Mounting CDs and Directories Within Private Servers Mounting directories and CDs within Private Servers Mounting remote directories in a Private Server Changing an existing mounted CD-ROM in a Private Server Changing Server Properties Changing Server Billing Status Marking a server as non-billable Marking a server as billable Changing Server Information Edit Server page Changing Dedicated Server properties Changing MultiTenant Server properties Changing Private Server passwords Changing Private Server properties Changing Private Server resource allocations Changing hosting appliance properties Changing Windows accounting information Starting and Stopping Servers Starting servers Stopping servers Restarting servers Upgrading Servers About server upgrade Mass upgrade

10 Manual upgrade Server upgrade page Upgrading Dedicated, MultiTenant, and Private Servers Upgrading multiple servers Upgrading the Base File System Deleting Servers Deleting servers Differences between delete and force delete Using Delete Using Force Delete Application Management About Applications Applications overview Managing applications About managing applications Managing applications on the ServerXchange system Managing applications on individual servers Parents of applications About Suites About Suites About the Suites page Suite and Service information pages About Services About Services About the Services page Services in a Suite About Packages About Packages About the Packages page Package Information page Packages in a Suite Packages in a Service Creating Applications Creating applications Application requirements

11 SVC file format Comments The Preamble Script sections Example of an SVC file XML file format Example of an XML file for a package Obtaining Applications Using AppXchange Downloading applications from AppXchange Uploading applications Registering Applications with ServerXchange About registering applications Register page Registering applications Installing Applications on Servers About installing applications Requirements of applications Installing applications Instances of installed applications Upgrading Applications on Servers About application upgrades Mass upgrade Manual upgrade Upgrading applications on individual managed servers Upgrading applications on multiple managed servers Managing Applications on a Server Managing a server's applications Starting and Stopping Applications Starting and stopping applications Viewing Applications Viewing Services in a Suite Viewing Packages in a Suite Viewing Packages in a Service Viewing all applications available on ServerXchange

12 Viewing applications installed on servers Viewing instances of installed applications Viewing application information pages Viewing active applications Viewing inactive applications Viewing parents of applications Changing Applications Changing the state of an application Revising Suites and Services available on ServerXchange About customizing Suites and Services Guidelines for creating customization Packages Suites and Services customization page Customizing Suites and Services Removing customization Packages from Suites or Services Uninstalling Applications from Servers Uninstalling applications Using the Uninstall Suites form Using the Uninstall Services form Using the uninstall list Tasks you can perform on the uninstall list page Unregistering Applications from ServerXchange About unregistering applications Unregistering applications Logs, Status, and Statistics Action Logs Action logs Action details page Viewing the details of an action Viewing the status of an action Viewing actions in progress Canceling actions in progress ServerXchange Action Logs ServerXchange action log Abort page action log

13 Viewing the ServerXchange action log Server Action Logs Server action log Bookmarked server action log Action Log of servers in a category Customer and Administrator Action Logs Customer action log Administrator action log Event Logs Event logs ServerXchange Event Logs ServerXchange event log Viewing the ServerXchange event log Server Event Logs Server event log page Bookmarked server event log Event log of servers in a category ServerXchange Log Files About ServerXchange log files Using ServerXchange Log Files Server Status Server Status page Status History page Status of servers in a category Bookmarked server status list Server Status Error page Server Statistics Bandwidth statistics Available statistics ServerXchange Administration ServerXchange Settings About ServerXchange Settings ServerXchange settings overview ServerXchange host settings ServerXchange DNS settings Primary, secondary, and tertiary DNS Search domains

14 ServerXchange time settings ServerXchange alerts Viewing ServerXchange Settings Viewing all ServerXchange settings Viewing ServerXchange host settings Viewing ServerXchange DNS settings Viewing ServerXchange backup settings Viewing ServerXchange time settings Viewing addresses for ServerXchange alerts Changing ServerXchange Settings Changing ServerXchange host settings Changing ServerXchange DNS settings Changing backup settings Changing ServerXchange time settings Changing addresses for ServerXchange alerts ServerXchange Backups About ServerXchange backups About incremental and checkpoint backups When ServerXchange deletes backup files Backing up ServerXchange Backup files page Restoring backup files ServerXchange Upgrades ServerXchange Upgrade page Component Versions list Registered Patches list Uploaded Patch Files list Viewing the current version of ServerXchange and available patches Viewing ServerXchange software current version and available patches Viewing components installed on ServerXchange Obtaining ServerXchange patches Registering uploaded ServerXchange patches Upgrading ServerXchange ServerXchange Maintenance Changing the ServerXchange state About maintenance mode About reboot About shut down

15 Using Maintenance Mode Restarting ServerXchange Shutting down ServerXchange Starting ServerXchange ServerXchange Alerts About ServerXchange alerts Backup alerts Maintenance mode alerts Service Alerts About service alerts Major status alert Minor status alert Server startup/shutdown alert Server shutdown alerts Normal shutdown Abnormal shutdown Server startup alerts Directions How to go to the Bookmarks section Administrator Section How to go to the Add Administrator form How to go to the Updating Administrator Information form How to go to the Administrators' Change Password form How to go to the Delete Administrator page Customer Section How to go to the Add New Customer form How to go to the Customers List in the Customers section How to go to the Customer Account Overview page How to go to the Updating Customer Information form How to go to the customers' Change Password form How to go to the Delete Customer Account page How to go to the Account Manager Logo page Categories Section How to go to the Categories section How to go to the New Category page How to go to the Assign Customer to Categories wizard How to go to the Assign Server to Categories wizard How to go to the Server List in the Categories section

16 Kickstart Section How to go to the Kickstart Images page How to go to the Linux Kickstart page How to go to the Kickstart Utilities page How to go to the Windows Kickstart page Applications Section How to go to the Install Application wizard How to go to the Mass Upgrade Suites/Services wizard How to go to the Register Applications page How to go to the Revise Application wizard How to go to the customization page for Suites and Services How to go to the Unregister Applications page Servers Section How to go to the Server List page How to go to the Server Status list How to go to the Status History page for a server How to go to the Bandwidth Statistics page How to go to the Assign Server to Customer wizard How to go to the Windows Accounting Edit form How to go to a Dedicated or MultiTenant Server's Upgrade page How to go to the Mass Upgrade for Servers page MultiTenant Servers Dedicated Servers Private Servers Hosting Appliance ServerXchange Administration Section How to go to the ServerXchange DNS Configuration form How to go to the Host Settings page How to go to the Time Settings page How to go to the Alerts page How to go to the Backup section How to go to the Backup Settings page How to go to the ServerXchange Upgrade page How to go to the ServerXchange Log File page Glossary Index

17 About ServerXchange ServerXchange overview Ensim ServerXchange is the industry s most comprehensive hosting operations environment. It is designed to enable you the hosting provider, service provider, ASP, or data center operator to rapidly grow and efficiently operate large-scale Web and e-commerce hosting businesses. For simplicity, we will refer to Ensim ServerXchange as ServerXchange throughout this help. ServerXchange has all the tools you need to create a completely automated and integrated hosting provider environment. These tools include: A library of hosting applications, services, and suites of services that allows you to offer full-featured, easy to use hosted services. An intuitive graphical user interface that allows you to easily manage accounts, servers, and applications. A Command Line Interface, which lets you automate tasks such as adding customers, installing new software, and migrating customers between plans using scripts and commands you enter on a command line. A Web-based user interface that your customers and resellers can use to manage their hosting services. This interface empowers them to efficiently and easily control their own applications and frees your data center staff to concentrate on strategic matters. The patent pending Ensim Server Virtualization Software, which transforms common servers into MultiTenant Servers. This software allows you to partition a server into multiple virtual servers. These virtual servers, called Private Servers, have their own allocated disk, memory, network, and CPU resources as well as software applications. In addition, the ServerXchange hosting operating environment allows you to centrally set up and manage software Suites, Services, and Packages, and it allows you to easily access Ensim AppXchange and its pipeline of hosting software and upgrades. At every critical step in the process of provisioning and managing your hosting services, you can customize ServerXchange to meet the needs of your existing systems. This means you can integrate ServerXchange with your current billing, domain name registration, IP address allocation, and DNS updating procedures, and it makes ServerXchange the most powerful hosting operating environment available. 17

18 About ServerXchange ServerXchange components ServerXchange has these components: ServerXchange hardware ServerXchange software Server & Application Manager interface Command Line interface Administrator accounts Customer accounts Customer Account Manager interface Dedicated servers MultiTenant servers Private servers Hosting appliances Applications Ensim software modules 18

19 About ServerXchange ServerXchange architecture The ServerXchange architecture consists of the ServerXchange server and the servers you manage with ServerXchange. These servers are installed on a network rack as shown in the following illustration. Roll your mouse over the images to see their description. ServerXchange interfaces To interface with ServerXchange, you need a monitor and keyboard connected to the ServerXchange server, and a workstation with Internet access. Roll your mouse over the images in the following illustrations to see their descriptions. 19

20 About ServerXchange 20

21 About ServerXchange ServerXchange hardware ServerXchange hardware consists of a single server, referred to as ServerXchange, that controls all of your managed servers, software applications, and administrator and customer accounts. All configuration and log information is stored on this server. To use ServerXchange, you must have a CD ROM drive which you use to install ServerXchange, supply a monitor and keyboard, which you connect to ServerXchange, and a workstation with Internet access. You use the keyboard and monitor when you set up ServerXchange. You use the workstation to interface with ServerXchange server through the Server & Application Manager, a secure Webbased user interface, or the Command Line Interface. Your customers use their own workstations to interface with ServerXchange server through the Customer Account Manager, a secure Web-based user interface. 21

22 About ServerXchange ServerXchange software ServerXchange uses Ensim server management software and the patent-pending Ensim Server Virtualization software. When a server is added to ServerXchange, the Ensim server management software is installed on the server so that ServerXchange can manage it. When MultiTenant Servers are added to ServerXchange, the Ensim Virtualization Software is installed in addition to the server management software. Ensim Server Virtualization Software transforms common servers into MultiTenant Servers. This software allows you to partition a MultiTenant server into multiple servers called Private Servers. Each Private Server has its own allocated disk, memory, network, and CPU resources and its own software applications. 22

23 About ServerXchange Ensim software modules To increase the functionality of ServerXchange, you can download and use additional Ensim software modules such as the CustomerXchange. CustomerXchange CustomerXchange is a billing and management system for businesses that operate on a subscription basis and need to charge customers regular, recurring, fixed, or usage-based fees. CustomerXchange has its own graphical user interface. 23

24 About ServerXchange What you can do with ServerXchange After you set up ServerXchange, you can: Change ServerXchange configuration settings. After you register ServerXchange with Ensim, you can change the host, DNS, time, backup, and other system settings of ServerXchange. Customize the Customer Account Manger interface. Add Dedicated Servers, add MultiTenant Servers, create Private Servers, and add hosting appliances to be managed by ServerXchange. Install applications on servers. Automate common tasks. You can automate many tasks using XML scripts through the Command Line interface. Download, upload, and install applications that allow you to automate many hosting tasks. 24

25 About ServerXchange ServerXchange Interfaces Server & Application Manager interface The Server & Application Manager is a Web-based user interface to ServerXchange. From the Server & Application Manager interface, you can configure, monitor, and maintain managed servers, applications, administrator accounts, and customer accounts, as well as ServerXchange itself. Using the Server & Application Manager interface, you can monitor servers; generate messages when servers are added, moved, removed, or unreachable; and check server resource consumption. In addition, you can use the interface to quickly access all configuration and log information stored in the ServerXchange central database, and to recover a server in the event of a system crash. 25

26 About ServerXchange Server & Application Manager requirements To use the Server & Application Manager interface, your system must have Web browsing capabilities and meet these requirements: Internet Explorer 5.0 or later for Windows 98, Windows 2000, and Windows Netscape 4.7x or later. Use caution when resizing the Netscape browser window. Resizing causes Netscape to reload the home page of the interface. If you are entering information on a form or in a Wizard and resize the browser window, the home page is reloaded and the information you entered on the form is discarded. Cookies enabled. JavaScript enabled. 26

27 About ServerXchange Command Line interface The Command Line interface is an interface that allows you to send commands to ServerXchange by entering them on a command line instead of entering them through the Server & Application Manager interface. The Command Line Interface, which is XML-based, also allows you to use scripts to automate and streamline many tasks. To use the Command Line Interface, you must: Download the command line tools onto your Linux workstation Have a shell installed on your workstation Have a network connection between your workstation and ServerXchange For more information about the Command Line Interface, see the Command Line Interface technical reference document, which you can find by clicking Tools Download on the Server & Application Manager home page. 27

28 About ServerXchange Server & Application Manager Home page The home page is the first page you see when you log in to the Server & Application Manager interface. You can return to the home page at any time by clicking the Ensim logo in the upper left corner of any page. On the home page you can: Add a new Dedicated Server. Click Create in the Dedicated Server Hosting area to go directly to the Add Dedicated Server wizard. Create a new Private Server. Click Create in the Private Server Hosting area to go directly to the Create Private Server wizard. List Dedicated Servers. Click List in the Dedicated Server Hosting area to go directly to the Dedicated Server list. List Private Servers. Click List in the Private Server Hosting area to go directly to the Private Server list. Download Command line tools. Click Tools Download in the Links area to download Command Line tools for ServerXchange 3.x to your workstation. You need to download and install these tools to use the ServerXchange Command Line interface. Install applications. Click AppXchange to connect to Ensim's repository of off-the-shelf applications packaged for instant provisioning and simplified management of your hosting environment. View event log. The event log displays the status of installed services on servers managed by ServerXchange. Go to the Ensim Corporation home page. Click the Powered by Ensim logo under the left navigation bar to visit the Ensim Corporation home page. 28

29 About ServerXchange Downloading CLI tools To use the Command Line Interface, you need to download and install the ServerXchange 3.x CLI tools onto your workstation. Your workstation should be a Linux system running Red Hat 7.1/7.2/7.3 operating system. To download 3.x CLI tools: 1. Go to the Server & Application Manager home page by clicking the Ensim logo in the upper left corner, or clicking Home at the bottom of the page. 2. In the Links area of the home page, click Tools Download. 3. On the ServerXchange Tools page, read the Command Line Interface Tools description. 4. Click CLI tools for SXC 3.0 or 3.1 to download the CLI tools to your Linux workstation. 5. Select the Save to disk option. 6. Enter the location where you want the Command Line Tools to reside, then click OK. 7. When the download is complete, install the Command Line Interface. 8. Follow the instructions in the Command Line Interface technical reference document to install the downloaded files and begin using the Command Line Interface. Click ServerXchange on the left navigation bar to access the technical reference document. 29

30 About ServerXchange Customer Account Manager interface The Customer Account Manager interface is a Web-based user interface that your customers can use to manage their servers and applications. When they log in to the Customer Account Manager, your customers can view the status of their servers, view action and event logs for their servers, and start or stop their servers. In addition, you can replace the Ensim logo that appears in the Customer Account Manager interface with your own logo or graphic, and you can choose whether to offer your customers the ability to add applications to their servers. 30

31 About ServerXchange Logging out To prevent unauthorized access to your account, always click on the left navigation bar when you want to end your session on either the Server & Application Manager interface or the Customer Account Manager interface. Closing the browser window does not end the session. 31

32 About ServerXchange Session expiration For security, the Server & Application Manager and the Customer Account Manager interfaces are designed with 60-minute session expirations. This means that you are automatically logged out whenever your session is inactive, or no input is received, for 60 consecutive minutes. If your session expires, you need to log in again to use the interface. You cannot change the time limit for session expiration. 32

33 Changes in ServerXchange 3.x Changes in terminology for 3.x The terms used to describe ServerXchange and its elements have evolved with the product. This table shows the terminology changes that have occurred between ServerXchange 2.x and the newer ServerXchange 3.x (and above). Old Term Definition New Definition Account Manager The interface customers use to manage their hosting services Replaced by Customer Account Manager Billable Customer/Nonbillable Customer A feature that allowed hosting service providers to designate the billing status of Customers Not used in ServerXchange 3.x and above ServerXchange does allow the designation of servers as billable or non-billable, however. ControlCenter Manager An interface used to control the ServerXchange host computer Replaced by Server & Application Manager (this interface) ControlCenter or Controller The ServerXchange physical server ServerXchange or ServerXchange hardware Ensim Instant Server Software (or Private Server technology) ServerXchange software that makes it possible to partition servers into MultiTenant Servers; It allows standard servers to house multiple private servers Replaced by Ensim Virtualization Software 33

34 Changes in ServerXchange 3.x OpCenter The interface used to control servers, applications, and Customer accounts Replaced by Server & Application Manager Physical Server A tangible machine (computer) that is managed by ServerXchange Physical server no longer describes a specific type of server; it is used generically to describe any tangible server (as opposed to a virtual server). New terms for servers managed by ServerXchange: Dedicated Server, a server whose resources are dedicated to one use or tenant MultiTenant Server, a server that can contain many Private Servers Private Server, a virtual server that exists on a MultiTenant Server Hosting appliance, a server with minimal administrative used for Web hosting, such as a Cobalt server Server container A server that houses multiple Private Servers Replaced by MultiTenant Server ServerXchange operating environment Software, residing on a server, that allows it to be managed by ServerXchange ServerXchange server management software Virtual Private Server A Private Server that resides on a Multi- Replaced by Private Server 34

35 Changes in ServerXchange 3.x Tenant Server 35

36 Changes in ServerXchange 3.x New features of 3.x ServerXchange 3.x provides all the features of earlier versions of ServerXchange, as well as some enhancements. Most notable among enhancements are: Improved design of the graphical user interface for hosting providers. ServerXchange now combines the functionality of the OpCenter and the ControlCenter into one Web-based graphical user interface for hosting service providers: the Server & Application Manager. This eliminates the need to download and install dual interfaces, and it provides easier access to ServerXchange features. Improved design of the graphical user interface for customers. The Customer Account Manager interface has been redesigned. The new Customer Account Manager interface eliminates the need for your customers to download and install a user interface, and it provides easier access to the customer account features. Expanded logs. Through the Server & Application Manager and the Command Line Interface, users can access logs of all the actions performed and events that take place on ServerXchange. This allows hosting providers to monitor ServerXchange and the servers they manage more closely. Multiple administrative levels for the hosting provider interface (Server & Application Manager). ServerXchange 3.0 and above provides two levels of administrative accounts for the Server & Application Manager interface: Superuser and System administrator. When logged in at the Superuser level, users have read and write access to all features. When logged in at the Sys admin level, users cannot change other administrators' account information or create Superuser accounts, but they can perform other tasks, including adding servers. Updated support for operating system installation. ServerXchange improves the Kickstart process of installing operating systems on servers. Kickstart can be performed through the Server & Application Manager. Kickstart installation is not supported for Windows 2003 servers. New application management support. ServerXchange simplifies the management of software applications, including Suites, Services, and Packages through the Server & Application Manager interface and the Command Line Interface. New Command Line Interface. It provides an XML-based Command Line Interface for improved scripting control of ServerXchange. Built-in search capability. The Server & Application Manager and Customer Account Manager interfaces have built-in search capability on pages with lists of 36

37 Changes in ServerXchange 3.x information, making it easier to locate specific servers, accounts, actions, and applications. 37

38 Changes in ServerXchange 3.x Differences between 3.x and previous versions If you have used versions of ServerXchange prior to 3.x, you can migrate your servers and accounts to 3.x easily, since 3.x is compatible with previous versions of ServerXchange. Because of new features and enhancements, however, the way you perform tasks has changed significantly. The most obvious enhancement is the combination of the OpCenter and the ControlCenter into one interface called the Server & Application Manager. This eliminates the need to download and install dual interfaces, and it provides easier access to ServerXchange features. Using this browser-based interface, you can perform all the tasks required to use ServerXchange. This section describes new processes for common tasks including: Registering Physical Servers Creating Private Servers Installing Suites and Services Removing Suites and Services Adding customers Assigning servers to customers Viewing service status Registering Physical Servers In previous versions of ServerXchange, you used the Adding New Physical Server Wizard in the OpCenter to install the ServerXchange operating environment onto a Physical Server. Then you registered the server with ServerXchange. You used pulldown menus or dragged and dropped information. In ServerXchange 3.0 and above, each type of server has its own wizard. Using a wizard, you provide information about the server, such as its host name and IP address and specify the server's properties. When you complete the wizard, the ServerXchange software is installed on the server and the server is registered with ServerXchange. There are three types of Physical Servers you can add to ServerXchange: Dedicated Servers MultiTenant Servers Hosting appliances Dedicated Servers Physical Servers whose resources are dedicated to a single use or tenant are now called Dedicated Servers. Dedicated Servers have ServerXchange management software installed, but do not use Ensim Server Virtualization Software. They are not 38

39 Changes in ServerXchange 3.x configured for multitenancy, and they cannot be partitioned into multiple Private Servers. Servers that meet the Windows, Linux, or Solaris requirements can be registered as Dedicated Servers. MultiTenant Servers Physical Servers that have Linux operating systems can be registered with ServerXchange as MultiTenant Servers. These servers use Ensim Server Virtualization Software that allows them to be partitioned into multiple Private Servers. Each Private Server or tenant on a MultiTenant Server, has its own hosted environment as well as its own allocated disk, memory, network, and CPU resources. Servers used as MultiTenant Servers must have operating systems installed that meet the Linux requirements. In ServerXchange 3.x, MultiTenant Servers cannot use Windows or Solaris operating systems. Hosting appliances Physical Servers that are used for core Web hosting services, such as Cobalt Servers or servers with Ensim WEBppliance installed, can be registered as hosting appliances. You cannot install applications on hosting appliances, but you can use ServerXchange to monitor their status. Creating Private Servers On ServerXchange 3.x, you create a Private Server by supplying server information, such as host name and IP address on forms in the Add Private Server wizard. As with previous versions of ServerXchange, you need to add the MultiTenant Server on which the Private Server will reside before you can create a Private Server. In ServerXchange 3.x, however, you do not need to create a customer account before creating a Private Server. With ServerXchange 3.x, Private Servers can be created only on MultiTenant Servers that have Linux operating systems. At this time, MultiTenant Servers cannot use Solaris operating systems. About non-billable servers In previous versions of ServerXchange, Private Servers that were marked as nonbillable could not be started. In ServerXchange 3.x, non-billable servers can be started, and they are not limited in their functionality. You can perform the same tasks on non-billable servers that you can perform on billable servers. Installing Suites and Services 39

40 Changes in ServerXchange 3.x In previous versions of ServerXchange, you could install Appliances, Suites, and Services onto managed servers. In ServerXchange 3.x, you can install Suites and Services; the term Appliance is no longer used. To install applications in previous versions of ServerXchange, you dragged-anddropped applications or used a menu bar in an installation wizard. There were two wizards: the Adding New Suite Wizard and the Adding New Service Wizard. In ServerXchange 3.x, you use one wizard, the Install Applications wizard, to select and install both Suites and Services onto a server. Removing Suites and Services In previous versions of ServerXchange, you used the OpCenter to remove the Services installed on servers. You selected the Service you wanted to remove, then you right clicked and chose Remove from the popup menu. In ServerXchange 3.x, you go to the server's uninstall page, choose the Suites and Services you want to remove, and click a button in the interface to uninstall them. See uninstalling applications for instructions. Adding customers In previous versions of ServerXchange, you used the Adding New Customer Wizard to add customer accounts. In ServerXchange 3.x, you simply go to the Add New Customer section and complete the Add Customer form. Assigning servers to customers In previous versions of ServerXchange, you used the OpCenter to assign servers to customers. First, you created a customer account, then you used the Adding New Physical Server Wizard to add a server and assign it to the customer. In ServerXchange 3.x, you can use the Server & Application Manager to assign servers to customers when you create them with the add server wizard. In addition, you can create a server without assigning it to a customer, then assign the server to a customer by editing the server's properties later. Viewing service status In ServerXchange 3.x, you can view the current status of services, such as Ping, that are used to monitor server status. 40

41 Bookmarks Bookmarks overview The Bookmarks section provides a simple way to access information about servers or customer accounts you use frequently. Servers tab Under the Servers tab in the Bookmarks section, you can: View and perform tasks on the Servers List of bookmarked servers. Click Action Log to view the action log of bookmarked servers. Click Status to view the status of bookmarked servers. Click Event Log to view the event log of bookmarked servers. Customers tab Under the Customers tab in the Bookmarks section, you can: View and perform tasks on the Customers List for bookmarked customers. How to get to the bookmarks section. 41

42 Bookmarks Bookmarking Items Bookmarking servers To make it easy to find servers you use frequently, you can bookmark them. To bookmark a server: 1. On the left navigation bar, click. 2. On the Server List, find the name of the server you want to bookmark. 3. In the Organize column click. The server is bookmarked and is displayed in the Organize column of the server. The server is now listed on the Server List in the Bookmarks section. Click to view this list. Note: Bookmarking a server does not remove it from other lists; it simply allows you to access it from the Bookmarks section. 42

43 Bookmarks Bookmarking customers To make it easy to find customer accounts you use frequently, you can bookmark them. To bookmark a customer account: 1. On the left navigation bar, click. 2. On the Customers List, find the name of the customer account you want to bookmark. 3. In the Organize column, click. The customer account is bookmarked and appears in the Organize column of the account. The customer is now listed on the Customers List in the Bookmarks section. Click to view this list., then click the Customers tab Note: Bookmarking a customer account does not remove it from other lists; it simply allows you to access it from the Bookmarks section. 43

44 Bookmarks Viewing Bookmarked Information Viewing bookmarked servers To view bookmarked servers: On the left navigation bar, click Server List.. Bookmarked servers appear on the 44

45 Bookmarks Viewing bookmarked customers To view bookmarked customers: 1. On the left navigation bar, click. 2. Click the Customers tab. Bookmarked customers appear on the Customers List. This list shows the same information as the Customers List on the List All page, but it shows only the customer accounts that have been bookmarked. 45

46 Bookmarks Viewing action logs of bookmarked servers To view the action log of bookmarked servers: 1. On the left navigation bar, click. 2. Under the Servers tab, click Action Log. The action log of bookmarked servers is displayed. 46

47 Bookmarks Viewing event logs of bookmarked servers To view the event log of bookmarked servers: 1. On the left navigation bar, click. 2. Under the Servers tab, click Event Log. The event log of bookmarked servers is displayed. 47

48 Bookmarks Viewing the status of bookmarked servers To view the status of bookmarked servers: 1. On the left navigation bar, click. 2. Under the Servers tab, click Status. The Server Status list appears, showing the status of bookmarked servers. 48

49 Bookmarks Viewing action logs of bookmarked customers To view the action log of bookmarked customers: 1. On the left navigation bar, click. 2. Click the Customers tab. 3. Under the Customers tab, click Action Log. The action log of bookmarked servers for the selected customer is displayed. 49

50 Bookmarks Removing Bookmarks Removing bookmarks from servers To remove the bookmark from a server and take the server off the Server List in the Bookmarks section: 1. On the left navigation bar, click. 2. Click the Servers tab. 3. On the Server List, find the server from which you want to remove the bookmark. 4. In the Organize column for that server, click. The bookmark is removed, and the server no longer appears on the Server List in the Bookmarks section. Note: Removing the bookmark from a server does not remove it from other server lists. 50

51 Bookmarks Removing bookmarks from customers To remove a bookmark from a customer, which removes the customer from the Customers List in the Bookmarks section: 1. On the left navigation bar, click. 2. Click the Customers tab. 3. On the Customers List, find the customer from which you want to remove the bookmark. 4. In the Organize column for that customer, click. The bookmark is removed, and the customer no longer appears on the Customers List in the Bookmarks section. Note: Removing the bookmark from a customer account does not delete the account or remove it from other lists. 51

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53 Categories About Categories Categories overview The categories feature allows you to organize your servers and customer accounts to make them easier to find. You can create categories, assign your servers or customers to them, and then view your servers or customers by category. This feature is especially useful if you manage many servers or customer accounts; it allows you to view them in groups instead of by searching through the main servers' or customers' lists. For example, you could create the category BigTime for the customer BigTimeHosting, then add all of BigTimeHosting's servers to it. When you want to view only Big Time Hosting's servers, you would go to the Categories section, then choose the category BigTime. All of BigTimeHosting's servers would be displayed. The categories feature makes it easy for you to find servers and customer accounts you want to monitor or manage as a group. How to use categories and subcategories First you create a category, then you add your servers or add your customers to it. You can add as many categories and subcategories as you need, change categories or delete categories when necessary, and add or remove servers or remove customers from categories as needed. Hierarchy of categories You can think of categories existing in a tree-like hierarchy, with the category Root, which is set up by default, as the root of the tree. All servers and customers are added to the Root category when they are added to ServerXchange. You cannot delete the category Root, and you cannot remove items from it. You can create categories as subcategories of Root, and you can create subcategories within those subcategories as needed. For example, you could create two subcategories under the Root category: one called Evaluation and another called Production. Under each subcategory, you could create categories called BigTimefor your customer BigTimeHosting.com. You could add all of BigTimeHosting's production servers to the subcategory BigTime under the Production category, and you could add all of BigTimeHosting's evaluation servers to the subcategory BigTime under the Evaluation category. This would allow 53

54 Categories you to view all of BigTimeHosting's production or evaluation servers as groups, instead of searching for them on the main server list. To view all of BigTimeHosting's production servers, you would go to the Categories section, then choose the category BigTime under the category Production. At the top of the Categories List, the category path would look like this: Root>Production>Big Time. To return to the Root category, you would click Root in the category path. Note: Adding a server to a category does not change the server's properties or remove it from the main server list under the Servers tab. How to get to the categories section. 54