Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide Version 4.5

Transcription

1 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide Version Issue 3 April 2008

2 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number To locate this document on our Web site, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. 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In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT ( GENERAL LICENSE TERMS ). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. Hardware means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License Types: Named User License (NU). End User may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya s sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Product. For one-x Mobile, a Named User is a user who has been administered to use Extension to Cellular on a Communication Manager system. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickwrap licenses accompanying or applicable to the Software ( Shrinkwrap License ). The text of the Shrinkwrap License will be available from Avaya upon End User s request. Third Party License Information. Certain of Avaya s Products contain software owned and/or developed by parties other than Avaya ("Third Party Components"). These Third Party Components are distributed under third party agreements, which may contain terms that expand or limit the right to use certain portions of the Product ( Third Party Terms ).

3 Contents Chapter 1: Getting Started Overview Symbian Operating System Supported Devices Icons Supported Languages Chapter 2: Installing and Configuring Avaya one-x Mobile Overview Requirements Procedure 1: Acquire Avaya one-x Mobile Software Procedure 2: Install Avaya one-x Mobile Software Using USB, Infra-red, or Bluetooth Connectivity Using Nokia PC Suite Procedure 3: Customize and Download the Configuration File Chapter 3: Basic Call Handling Overview Starting the Application Starting the Application from the Installations Folder Accessing the Application When You Are on a Different Screen Exiting the Application Making Calls Make a Call from the Dial Pad Make a Call from Your Contacts List Make a Call from Your Call Log Make a Call From Speed Dial Handling Calls Answer a Call Hang up a Call Mute a Call Place a Call on Hold Transfer a Call Making Conference Calls Start a Conference Add a Party to a Conference Drop the Last Party Added to a Conference Using Speed Dials Issue 3 April

4 Contents Enable Speed Dial Add a Speed Dial Change a Speed Dial Delete a Speed Dial Accessing Other Applications Speech Access Instant Messaging Chapter 4: Using Advanced Telephone Features Overview Extension to Cellular Automatic Call-Back Automatic Call-Back for Avaya Communication Manager 3.1 Systems Automatic Call-Back for Avaya Communication Manager 4.0 Systems Call Forward Call Park Pick up Parked Call Directed Call Pick-up Group Call Pick-up Extended Group Call Pick-up Hide/Show Caller ID Send All Calls Chapter 5: Customizing Your Interface Overview Configure the Programmable Joystick Change the Avaya Soft Key Assignment Edit the Options Menu Chapter 6: Maintenance and Troubleshooting Uninstalling Avaya one-x Mobile Software Appendix A: Administering Extension to Cellular in Avaya Communication Manager Off-PBX Feature Name Extensions Administration Off-PBX Telephone Station Mapping Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

5 Chapter 1: Getting Started Overview The Avaya one-x Mobile for Nokia S60 3rd Edition Single Mode mobile phone lets you put your office phone in your pocket. The solution equips Nokia S60 3rd Edition Single Mode smart phones with access to Avaya s flagship Avaya Communication Manager system, enabling you to be accessible via one business number and use a single voic system whether you are in the office or mobile. Irrespective of your work locations, you have access to the same enterprise communication capabilities found in the office such as call pickup, conferencing, and transfer, all leveraging the corporate IP network. The application also allows you to switch between personal and business calls, avoiding the need to manually separate the different calls for billing purposes. Avaya one-x Mobile provides a dedicated graphical user interface for wireless users of Extension to Cellular services by anchoring graphical menus to Feature Name Extensions (FNEs) that previously had to be memorized or placed manually in speed dial lists. In addition, the application integrates with your local Personal Information Manager (PIM) contacts database and call log database and allows you to dial a contact or call log entry. Symbian Operating System The Avaya one-x Mobile application runs on devices that use the Symbian operating system, the global industry standard operating system for smart-phones. Symbian Software Limited develops and licenses the Symbian operating system to the world s leading handset manufacturers. Through this partnership, Avaya develops Symbian applications that deliver advanced enterprise telephony and collaboration capabilities to Symbian operating system-based smart phones. The S60 mobility platform was developed by Nokia based on the Symbian operating system. Avaya enterprise mobility solutions help organizations extend Avaya s suite of IP enterprise applications over any network to workers on the move anywhere around the world. As part of this, Avaya brings an integral mobility feature to the partnership via Avaya Communication Manager, the company s IP-based communications software extending full business telephony capabilities to mobile users. Avaya Communication Manager greatly enhances the productivity and experience of S60-based smart phone users. The software enables the extension of popular office phone features, including call conferencing, transfer, and abbreviated dialing, directly to S60-based mobile devices, via an easy to use, integrated feature menu. Issue 3 April

6 Getting Started Supported Devices For a list of supported devices, see the Avaya one-x Mobile Device Compatibility List. This list is available on the Avaya support web site. To access this list: 1. Open the web browser on your PC, and go to 2. Click Find Documentation and Technical Information by Product Name. 3. Click the letter A in the alphabet listing. 4. Click Avaya one-x Mobile. 5. Select Symbian Single-Mode from the drop-down menu. 6. Click Technical Articles and Technical Tips. Icons Avaya one-x Mobile uses the following icons to portray the state of the current call. Icon Description Extension to Cellular feature is enabled. When this icon is not present, the feature is disabled. Call is active Call is on hold Incoming (answered) call Outgoing (dialed) call Missed call Call Transfer is in progress Conference is active Mute is active Call forwarding feature is active (all calls will be forwarded) Call is being routed to coverage point (Send All Calls) 6 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

7 Supported Languages The state of the icons are not preserved upon exiting and re-entering the Avaya one-x Mobile application. Supported Languages The Avaya one-x Mobile for Nokia S60 3rd Edition Single Mode mobile phone supports the following languages: Arabic Brazilian Portuguese Dutch English (U.S.) English (U.K.) Finnish French German Italian Japanese People s Republic of China (PRC) Chinese (Simplified) Russian (Cyrillic) Spanish Taiwanese Chinese (Traditional) The regional firmware and localized keypads may be required for some languages to work properly. You can set the language only during installation. Issue 3 April

8 Getting Started 8 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

9 Chapter 2: Installing and Configuring Avaya one-x Mobile Overview This chapter describes how to install and configure the Avaya one-x Mobile software. To install and configure the software, you must perform the following steps: 1. Acquire the Avaya one-x Mobile software. 2. Install the software. 3. Customize and download the configuration file to the Nokia device. Requirements Before installing and configuring the Avaya one-x Mobile software, make sure the following conditions exist: You are using one of the supported Nokia devices. See Supported Devices on page 6 for more information. Your media server is running Avaya Communication Manager software release 3.1 or later. The Extension to Cellular features and functionality including Off-PBX Feature Name Extensions and Off-PBX telephone station mapping are configured properly on Avaya Communication Manager. See Appendix A: Administering Extension to Cellular in Avaya Communication Manager on page 47. The no-hld-cnf (no hold conference) feature button is administered for all Extension to Cellular principal extensions. You have administered the appropriate feature buttons (for example, Call Park) for each extension that will use a Nokia device. Issue 3 April

10 Installing and Configuring Avaya one-x Mobile Procedure 1: Acquire Avaya one-x Mobile Software To download the Avaya one-x Mobile software: 1. Open the web browser on your PC, and go to 2. Click Find Documentation and Technical Information by Product Name. 3. Click the letter A in the alphabet listing. 4. Click Avaya one-x Mobile. 5. Select Symbian Single-Mode from the drop-down menu. 6. Click Downloads. 7. Select the appropriate download. Procedure 2: Install Avaya one-x Mobile Software You can install the Avaya one-x Mobile software using one of the following methods: Universal Serial Bus (USB), infra-red (I/R), or Bluetooth connectivity Nokia PC Suite Using USB, Infra-red, or Bluetooth Connectivity Please refer to the user documentation that came with your Nokia device for instructions on using desktop software, USB, infra-red, or Bluetooth connectivity to install Avaya one-x Mobile software. For Nokia device-specific software support, please visit the Nokia website. Using Nokia PC Suite To install the Avaya one-x Mobile software using the Nokia PC Suite application, perform the following steps: 1. Install the Nokia PC Suite software on your computer. This software is packaged with your mobile device. 2. Install the Avaya one-x Mobile software using the Install Applications menu in the Nokia PC Suite software. 10 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

11 Procedure 3: Customize and Download the Configuration File 3. During the installation, you can select the language that you want to use for the Avaya one-x Mobile software. 4. Complete the installation by installing the software on the Phone Memory. Do not install the Avaya one-x Mobile software on the Memory Card/Flash. Procedure 3: Customize and Download the Configuration File The following FNEs are required for the solution to work: Idle Appearance Select Off-pbx Enable (Extension to Cellular Enable) Off-pbx Disable (Extension to Cellular Disable) Transfer on Hangup (for Transfer to 3rd Party feature) Conference on Answer (for Conference feature) To customize and download the configuration file for Avaya one-x Mobile: 1. Using a text-editor such as Notepad or Wordpad, open the file example.1xme. The file example.1xme is included in the software you downloaded in Procedure From the File menu, select Save as, and name this file settings.1xme. This file contains the values for the feature name extensions you want to program to the phone. Each line in this file contains a tag name and a tag value. Each tag name corresponds to a feature name extension in the off-pbx-telephone feature-name-extensions administration screen in Avaya Communication Manager. The tag names do not match the feature name extensions in Avaya Communication Manager exactly. Use the following table to correlate the tag names and feature name extensions. Issue 3 April

12 Installing and Configuring Avaya one-x Mobile Feature Name Extension Active Call Appearance Select Automatic Call-Back Automatic Call-Back Cancel Call Forward All Call Forward Busy/No Answer Call Forward Cancel Call Park Call Park Answer Back Call Pick-Up Conference on Answer Calling Number Block Calling Number Unblock Directed Call Pick-Up Drop Last Added Party Exclusion (Toggle On/Off) Extended Group Call Pickup Held Appearance Select Idle Appearance Select Last Number Dialed Malicious Call Trace Malicious Call Trace Cancel Off-PBX Call Enable Off-PBX Call Disable Priority Call Send All Calls Send All Calls Cancel Tag Name ACTIVE_APPEARANCE_SELECT AUTO_CALL_BACK_TOGGLE Not Available CALL_FORWARDING_ALL_ACTIVATION CALL_FORWARDING_BUSY_NO_ANSWER_ACTIVATION CALL_FORWARDING_DISABLE CALL_PARK CALL_UNPARK CALL_PICKUP_GROUP CONFERENCE_ON_ANSWER CALLING_PARTY_NUMBER_BLOCK CALLING_PARTY_NUMBER_UNBLOCK CALL_PICKUP_DIRECTED DROP_LAST_ADDED_PARTY EXCLUSION CALL_PICKUP_GROUP_EXTENDED HELD_APPEARANCE_SELECT IDLE_APPEARANCE_SELECT Not Available Not Available Not Available OFF_PBX_ENABLE OFF_PBX_DISABLE Not Available SEND_ALL_CALLS_ENABLE SEND_ALL_CALLS_DISABLE 1 of 2 12 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

13 Procedure 3: Customize and Download the Configuration File Feature Name Extension Transfer On Hang-Up Transfer to Voice Mail Whisper Page Activation Tag Name TRANSFER_ON_HANGUP TRANSFER_TO_COVERAGE Not Available 2 of 2 3. Fill in the values for the tags you want to use. Keep in mind the following information: Do not modify the tag name or equal sign (=) for a tag. Do not remove the terminating semi-colon (;) for a tag. Do not remove any tag rows. If tag values are unavailable or not provided, leave the value position blank (for example, CALL_PICKUP_DIRECTED = ;) Enter all tag values between the equal sign (=) and the semi-colon (;) (for example, CALL_PICKUP_GROUP_EXTENDED = 5512;) You must enter values for the following tags: The values you enter for these tags depend on your country and the settings of your Avaya Communication Manager system. Examples of values for the United States are provided in the tags listed below. - DID_PREFIX = ; (NPANXX of the DID utilized for FNEs; i.e., if the DID was XXX) - INTERNATIONAL_DIRECT_DIAL_PREFIX = 011; - NATIONAL_DIRECT_DIAL_PREFIX = 1; - HOME_COUNTRY_DIAL_CODE = +1; (For all countries, include a plus sign (+) prior to the dial code.) - ARS_CODE = 9; - EXTENSION_LENGTH = 4; - NATIONAL_NUMBER_LENGTH = 10; (This number should not include the National Direct Dial Prefix. Also note that the NATIONAL_NUMBER_ LENGTH field accepts multiple numbers. A country might have variable phone number lengths or a different mobile number length and landline length. For example, a country that has variable phone number lengths of 8, 9, and 10 would set their National Number Length to 8, 9, 10.) - USERS_EMERGENCY_NUMBERS = 123,999,911; - SETTINGS_PIN = 1234; Issue 3 April

14 Installing and Configuring Avaya one-x Mobile 4. When you are finished making your changes, save and exit the file. 5. Connect the mobile phone to your PC using PC Suite via a Bluetooth or USB cable connection. 6. Open the Nokia PC Suite application. 7. Click on File Manager. 8. Click on Phone Memory (C:) drive. 9. Double-click on the Data folder. 10. Double-click on the Others folder. 11. Copy the file settings.1xme (which you created and modified in Steps 2 and 3), and paste it into the Others folder. 12. Disconnect the mobile phone from the PC. 13. Open the Avaya one-x Mobile application on the mobile phone. 14. Select Menu > Settings. 15. Select the Download Config File option. 16. Select Menu and the Select file option. 17. Scroll down to the Data folder and open it. 18. Scroll down to the Other folder and open it. 19. Select the file settings1.xme. The configuration file is loaded into the Avaya one-x Mobile client. If you do not download the configuration file into Avaya one-x Mobile, you can enter the FNEs manually using the Features and General screens. All FNEs are loaded as blank and all General tab items (dialing rules) load as blank, giving you the ability to manually configure these features. This method is not recommended. 14 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

15 Chapter 3: Basic Call Handling Overview This chapter explains how to: start and exit the application make and handle calls make conference calls use speed dials Starting the Application Avaya one-x Mobile starts automatically when the phone is powered ON. If it does not start automatically, you can start the application from the Installations folder. See Starting the Application from the Installations Folder on page 15. Before using Avaya one-x Mobile for the first time, you must install the proper configuration file. Once the configuration file is successfully installed and loaded, Avaya one-x Mobile automatically starts whenever you reboot or start up your mobile phone. If you do not want Avaya one-x Mobile to start automatically, you can disable the Autostart setting. See Edit the Options Menu on page 38. For more information, see your system administrator. Starting the Application from the Installations Folder To start the application if it does not start automatically when the phone is powered ON: 1. Press the Nokia menu button. 2. Navigate to the Installations folder and open the folder. By default, the Nokia software installs all applications in the Installation folder. Issue 3 April

16 Basic Call Handling 3. Navigate to the Avaya one-x Mobile icon and launch the application. The Avaya one-x Mobile screen appears, as shown below. Select the Menu soft key to access many Enterprise office phone features. Accessing the Application When You Are on a Different Screen To access the application when you are on a different screen: 1. Press and hold the Nokia menu button for about 2 seconds. The phone displays all applications currently open. 2. Navigate to the Avaya one-x Mobile icon, and select the Select soft key. The Avaya one-x Mobile screen appears. 16 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

17 Exiting the Application Exiting the Application When you exit the application, all active calls are terminated. To close the Avaya one-x Mobile application: 2. Select Exit. 4. Do one of the following: Select the Exit soft key to close the application. Select the Hide soft key to hide the application instead of exiting. If the Extension to Cellular feature is enabled when you exit Avaya one-x Mobile, the feature remains enabled. Regardless of whether the Avaya one-x Mobile application is running, if the Extension to Cellular feature is enabled, all calls to your desk phone will also ring on your cell phone. Making Calls This section describes how to make calls from your dial pad, from your contacts database, from the call log, and with a speed dial. Make a Call from the Dial Pad To make a call from the dial pad: 1. Enter the phone number you want to call. You can enter a complete telephone number or any extension you can dial from your desk phone. A pop-up Enter Phone Number dialog appears. 2. Select the Call soft key, or press the Send button to call the number. Once the call is successfully completed, the number and the call timer appears. 3. To end a call, press the End button. Issue 3 April

18 Basic Call Handling Make a Call from Your Contacts List Avaya one-x Mobile uses the Contacts list from the local contacts database to allow you to select a contact to dial. You cannot add, edit, or remove the contact entries from within the Avaya one-x Mobile application. To do so, you must access the Contacts application on the Nokia phone. To make a call from your Contacts list: 2. Select Contacts, and then select the Select soft key. 3. Select the contact you want to call. 4. Select Call, or press the Send button. If the contact has more than one number, select the appropriate number, and then select Call or press the Send button. The Avaya one-x Mobile application supports the use of p and w in contact entries. Each p inserts a 2.5 second delay before automatically dialing the next digits. The w inserts a wait and then the application prompts you to dial the next digits. For more information, see the user guide that came with your Nokia phone. When you add contact entries (using the Contacts application on the Nokia phone) be sure to enter a complete telephone number including country code, area code, and telephone number. Make a Call from Your Call Log Avaya one-x Mobile uses the Call Log list from the local PIM call log database to allow you to select an entry to dial. You cannot add, edit, or remove the call log entries from within the Avaya one-x Mobile application. To do so, you must access the Call Log application from the native telephone interface. To make a call from your Call Log: 2. Select Call Log. 3. Select the number that you want to dial, and then select Call or press the Send button. 18 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

19 Handling Calls Alternatively, you can access the call log by pressing the Send button from the main Avaya one-x Mobile screen. Make a Call From Speed Dial To make a call from a speed dial, press and hold the appropriate speed dial number. See Using Speed Dials on page 23 for the procedure to add, change, and delete a speed dial. Handling Calls This section describes how to answer and hang up a call, mute a call, place a call on hold, and transfer a call. Answer a Call To answer an incoming call, press the Send button or select Options > Answer. Hang up a Call To hang up a call, press the disconnect button. Mute a Call To mute a call: 1. While on an active call, select the Menu soft key. 2. Select Mute. The call is muted and the Mute icon ( ) appears. To unmute the call: 1. While on an active call, select the Menu soft key. 2. Select Unmute. Issue 3 April

20 Basic Call Handling The other party can hear you and the Call Active icon ( ) appears. Place a Call on Hold To place a call on hold: 1. While on an active call, select the Menu soft key. 2. Select Hold. The call is put on hold and the Hold icon ( ) appears. To resume the call: 2. Select Resume. The call becomes active and the Call Active icon ( ) appears. When you place a call on hold in order to handle another call using the Avaya one-x Mobile application, you are billed for only one active call. Transfer a Call To transfer an active call: 2. Select Transfer To > 3rd Party. 4. Do one of the following: If you want to dial the number: a. Select Dial Number. b. Select the OK soft key. c. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts. 20 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

21 Making Conference Calls b. Select the OK soft key. c. Select the contact you want to call, and press the Send button. If you want to select a number from the call log: a. Select From Call Log. b. Select the OK soft key. c. Select the appropriate call log entry, and press the Send button. The first party is put on hold and the call is transferred to the second party. The transfer is indicated by the Transfer in Progress icon ( ). 5. To complete the transfer, select the Transfer soft key as soon as it appears. If you have an Avaya Communication Manager 3.1 system, for the transfer feature to work properly, you must select the Transfer soft key before the call is answered at the transferred destination. Making Conference Calls This section explains how to start a conference, add a party to the conference, and drop the last party from a conference. Avaya one-x Mobile uses the Conference On Answer FNE for Enterprise conference. Start a Conference Before you start a conference, you must be active on a call. To add a party to your call: 2. Select Conference Options > Add Party. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. Issue 3 April

22 Basic Call Handling b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact you want to call, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. Once the call is connected, the called party is added to the conference and the Conference in Progress icon ( ) appears. Add a Party to a Conference To add another party to a conference call: 2. Select Conference Options > Add Party. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact you want to call, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. The called party is added to the conference. When used with Extension to Cellular on Avaya Communication Manager, you can create a conference with up to six participants, including yourself. Regardless of the number of participants, you are billed for only one active call during the conference. 22 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

23 Using Speed Dials Drop the Last Party Added to a Conference To drop the last party that was added to a conference call: 2. Select Conference Options > Drop Last Party. The last party that was added to the conference is dropped. Only the last party can be dropped. Selecting Drop Last Party again will not drop another party from the same conference call. If you select Drop Last Party while on a regular two-party call, the active call is ended. Using Speed Dials This section describes how to enable, add, change, and delete speed dials. You can associate a speed dial number (2-9) to entries in your Contacts list. Speed Dials provide a convenient way to quickly dial contacts that you frequently call. You cannot assign number 1 to a contact. Number 1 is reserved for cellular service provided voic . Enable Speed Dial To enable speed dial: 2. Select Settings > Speed Dial Setup. The Speed Dial Setup screen appears. 4. Select the Menu soft key. 5. Select Enable Speed Dial. To disable speed dial: Issue 3 April

24 Basic Call Handling 2. Select Settings > Speed Dial Setup. The Speed Dial Setup screen appears. 4. Select the Menu soft key. 5. Select Disable Speed Dial. Add a Speed Dial To add a speed dial: 2. Select Settings > Speed Dial Setup. The Speed Dial Setup screen appears. 4. Select the speed dial number you want to use. 5. Select the Menu soft key. 6. Select Assign, and select the Select soft key. 7. Select the appropriate contact. If the contact has more than one phone number, select the one you want to use. 8. Select the Select soft key. Change a Speed Dial To assign a different contact to an existing speed dial: 2. Select Settings > Speed Dial Setup. The Speed Dial Setup screen appears. 4. Select the speed dial number you want to change. 5. Select the Menu soft key. 6. Select Change, and then select the Select soft key. 7. Select the appropriate contact. If the contact has more than one phone number, select the one you want to use. 8. Select the Select soft key. 24 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

25 Accessing Other Applications Delete a Speed Dial To delete a speed dial: 2. Select Settings > Speed Dial Setup. The Speed Dial Setup screen appears. 4. Select the speed dial you want to delete. 5. Select the Menu soft key. 6. Select Remove, and then select the Select soft key. Accessing Other Applications For added convenience, you can access two other applications Speech Access and Instant Messaging from the main menu of the Avaya one-x Mobile application. Speech Access The Speech Access capability allows you to dial a predefined number to Avaya s UCC Speech Access server. This number is defined in the Options screen. To access this feature: 2. Select Applications > Speech Access. Instant Messaging The Instant Messaging (IM) capability utilizes the Nokia Instant Messaging application for sending IM/SMS (Short Message Service) messages. This is not an Enterprise messaging application. Your cellular service provider may charge you for this service. Issue 3 April

26 Basic Call Handling To access this feature: 2. Select Applications > Messaging. 26 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

27 Chapter 4: Using Advanced Telephone Features Overview Avaya one-x Mobile for S60 3rd Edition Single Mode enables you to access some of the advanced telephone features available from Avaya Communication Manager. This chapter explains how to access and use the FNEs. The FNEs that are available depend on how your extension on the Avaya Communication Manager system is administered. If the FNE was not administered for your extension, it will not appear in the menu. In addition, the FNEs that are displayed depend on whether you are active on a call. Extension to Cellular The Extension to Cellular feature extends your business calls to your mobile phone. You can manually enable or disable the Extension to Cellular. If you do not want to receive business calls on your mobile phone, disable Extension to Cellular. To enable Extension to Cellular: 2. Select Ext To Cellular > Enable. A confirmation message Feature Enabled appears. An Extension to Cellular enable notification icon ( ) appears on the Avaya one-x Mobile application. To disable Extension to Cellular: 2. Select Ext To Cellular > Disable. A confirmation message Feature Disabled appears. The Extension to Cellular enable notification icon no longer appears on the Avaya one-x Mobile application. Issue 3 April

28 Using Advanced Telephone Features Automatic Call-Back The Automatic Call-Back feature can be used to enable an automatic call back when an originating call to a station is busy and the called station becomes available. The procedure to activate this feature is different for Avaya Communication Manager 3.1 and 4.0 systems. Automatic Call-Back for Avaya Communication Manager 3.1 Systems To activate Automatic Call-Back for Avaya Communication Manager 3.1: 1. Call the destination station. Since the destination station is busy, you hear a busy tone and the message Number Busy appears on the Avaya one-x Mobile screen. 2. Select the Menu soft key. 3. Select Adv. Call Control > Automatic Call-Back. 4. Select the Select soft key. The message Feature Enabled appears. As soon as the destination phone becomes free, a call is placed to your Avaya one-x mobile phone. 5. Answer the call. The destination station is alerted. Automatic Call-Back for Avaya Communication Manager 4.0 Systems To activate Automatic Call-Back for Avaya Communication Manager 4.0: 1. Call the destination station. Since the destination station is busy, you hear a busy tone and the message Number Busy appears on the Avaya one-x Mobile screen. 2. Select the Menu soft key. 3. Select Adv. Call Control > Automatic Call-Back. 4. Select the Select soft key. The message Feature Enabled appears. As soon as the destination phone becomes free, a call is placed to your Avaya one-x mobile phone. 28 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

29 Call Forward 5. Answer the call. The destination station is alerted. Call Forward The Call Forward feature temporarily forwards your calls to another extension or to an outside number. You can forward all your calls or forward your calls when your phone is busy or unanswered. To forward all incoming calls to another extension or to an outside number: 2. Select Adv. Call Control > Forwarding Options. 4. Select Forward to Number. 5. Select the Menu soft key. 6. Select All Calls. 7. Select the Select soft key. An options screen appears. 8. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact you want to forward calls to, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. Call Forwarding is activated, and the Call Forwarding icon ( ) appears. To forward incoming calls only when the phone is busy or unanswered: 2. Select Adv. Call Control > Forwarding Options. Issue 3 April

30 Using Advanced Telephone Features 4. Select Forward to Number, and then select the Menu soft key. 5. Select On Busy/No Ans, and then select the Select soft key. An options screen appears. 6. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact you want to forward calls to, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. To deactivate Call Forwarding: 2. Select Adv. Call Control > Forwarding Options. 4. Select Forward to Number, and then select the Menu soft key. 5. Select Deactivate. 6. Select the Select soft key. Call Forwarding is deactivated and the Call Forwarding icon no longer appears. Call Park The Call Park feature enables you to place the current call in the call park state so the call can be retrieved from another telephone. To park a call: 1. While on an active call, select the Menu soft key. 2. Select Transfer to > Park. The call is parked at the deskset (your office phone). 30 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

31 Pick up Parked Call Pick up Parked Call This feature allows you to retrieve a parked call. To pick up a parked call: 2. Select Pick-up > Parked Call. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. You can only pick-up a parked call from where it was originally parked. An active call screen appears and the call is connected. Directed Call Pick-up Directed Call Pickup allows you to answer a call ringing at another extension without having to be a member of a pickup group. To pick up a call ringing at another extension: 1. While you hear someone else s phone ringing, select the Menu soft key. 2. Select Pick-up > From Extension. An options screen appears. Issue 3 April

32 Using Advanced Telephone Features 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. An active call screen appears and the call is connected. Group Call Pick-up Group Call Pick-up allows you to answer a call that is ringing only in your pick-up group. To pick up a call ringing in your pick-up group: 1. While you hear someone else s phone ringing, select the Menu soft key. 2. Select Pick-up > From Group. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. An active call screen appears and the call is connected. 32 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

33 Extended Group Call Pick-up Extended Group Call Pick-up Extended Group Call Pick-up allows you to answer a call that is ringing in another call pick-up group. You must first be administered in a call pickup group to use this feature. To pick up a call ringing in another call pick-up group: 1. While you hear someone else s phone ringing, select the Menu soft key. 2. Select Pick-up > From Extended Group. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and press the OK soft key. b. Enter the number, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and press the OK soft key. b. Select the contact, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and press the OK soft key. b. Select the appropriate call log entry, and press the Send button. You hear a dial tone. 5. Dial the pick-up number (not the Group pick-up number). An active call screen appears and the call is connected. Issue 3 April

34 Using Advanced Telephone Features Hide/Show Caller ID When you call a destination that is not within the enterprise, you can elect to hide or show the caller ID. Contact your telecommunications manager for additional set up information. To make a call and hide the enterprise caller ID: 2. Select Adv. Call Control > Hide Caller ID. An options screen appears. 4. Do one of the following: If you want to dial the number: a. Select Dial Number, and select the OK soft key. b. Enter the number you want to dial, and select the Call soft key. If you want to select a number from your contacts list: a. Select From Contacts, and select the OK soft key. b. Select the contact you want to call, and press the Send button. If you want to select a number from the call log: a. Select From Call Log, and select the OK soft key. b. Select the appropriate call log entry, and press the Send button. An intermittent screen appears. Once your call is active, your enterprise caller ID is not shown. In order for the Hide/Show Caller ID feature to work, the destination cannot reside on the same PBX or on the Avaya Communication Manager. The destination must reside in the PSTN (Public Switched Telephone Network). 34 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

35 Send All Calls Send All Calls The Send All Calls (SAC) feature allows you to direct all of your incoming calls to coverage. The coverage point (typically voice mail) must be administered in Avaya Communication Manager. SAC overrides any previous call routing rule, such as Call Forward All Calls or Call Forward On Busy/No Answer. To send all calls to coverage: 2. Select Adv. Call Control > Forwarding Options. 4. Select Send All Calls > Enable. To cancel Send All Calls: 2. Select Adv. Call Control > Forwarding Options. 4. Select Send All Calls > Disable. Issue 3 April

36 Using Advanced Telephone Features 36 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

37 Chapter 5: Customizing Your Interface Overview This chapter explains how to: configure the joystick change the Avaya soft key assignment edit the Options menu Configure the Programmable Joystick You can configure the joystick to launch a specific menu item when you press a pre-programmed navigation key. The following menu items can be assigned to the left or right navigation keys: Contacts Call log - All Messaging (S60 Messaging client) Speech Access Send All Calls Enable Ext to Cellular Enable Pick up Active Appearance None The default navigation key assignments are: Left navigation key is Call Log Right navigation key is Contacts To configure the joystick settings: 2. Select Settings > Idle Mode Setup. 3. Select the key you want to program, and then select the Menu soft key. Issue 3 April

38 Customizing Your Interface 4. Select Change, and then select the Select soft key. A list of programmable features appears. 5. Select the feature you want to assign to the key, and then select the OK soft key. These shortcuts are only allowed when the Avaya one-x Mobile application is in the foreground. Additionally, these shortcuts do not override any user-assigned S60 shortcuts. The shortcuts are not active during any of the following conditions: - when the Avaya one-x Mobile application is in the background or hidden - when any other S60 screen is in the foreground - when a call is active Change the Avaya Soft Key Assignment After Avaya one-x Mobile is successfully installed and configured on your phone, Avaya is automatically assigned to the right soft key on the main Nokia (S60) telephony screen. If you want to change the soft key assignment to the left soft key, follow these steps: 1. Press the menu button on the phone. 2. Select Tools > Settings. 3. Select Phone > Standby mode. 4. Select Right Selection Key, and then select the Options soft key. 5. Select Change, and then select the Select soft key. 6. Select Avaya one-x Mobile, and then select the OK soft key. Edit the Options Menu The Avaya one-x Mobile Options menu allows you to change the phone settings such as extension numbers associated with Feature Name Extensions and localized dial plan settings such as Home Country Code. The Options menu is secured via an administrator configurable PIN. This allows the system administrator to lock the phone settings interface to prevent unauthorized access and manipulation of these settings. If a PIN has not been administered, or if you have been provided the PIN, you are able to access and change the Options menu. 38 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

39 Edit the Options Menu To access the Options menu: 2. Select Settings > Options. 3. If prompted, enter the PIN. 4. Select the OK soft key. The Avaya one-x Options menu settings appears. The Features tab provides the extension numbers associated with the following Feature Name Extensions: Active Appearance Select Automatic Call-Back Call Forward All Call Forward Busy/No Answer Call Forward Cancel Call Park Call Park Answer Back Call Pick-Up Call PIck-Up Extended Conference on Answer Calling Number Block Calling Number Unblock Directed Call Pick-Up Drop Last Added Party Exclusion (Toggle On/Off) Held Appearance Select Idle Appearance Select Off-PBX Call Enable Off-PBX Call Disable Send All Calls Send All Calls Cancel Speech Access Transfer on Hang-Up Issue 3 April

40 Customizing Your Interface Transfer to Voice Mail The General tab provides settings that are localized to regional, national, and international dial plans for specific Avaya Communication Manager call servers. The settings and features provided in the General tab are as follows: Autostart Emergency numbers ARS Code Default DID Prefix Internal ext. Length Nat. Number Length Home Country Code Nat. Direct Dial Intl. Direct Dial Logging 40 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

41 Chapter 6: Maintenance and Troubleshooting Uninstalling Avaya one-x Mobile Software To uninstall the Avaya one-x Mobile application, select Menu > Tools > App Manager > Avaya one-x > Options > Remove. Uninstalling the Avaya one-x application will automatically remove the Avaya one-x Mobile configuration file. Situation/Problem Possible cause(s) Suggested action/ Resolution Can t make a conference call Principal station does not have a No Hold Conf button Dialed an invalid extension or phone number Have your system administrator add a No Hold Conf button to the principal station Dial a valid extension or phone number Can t add a 7 th party to the conference Can t drop last party from a conference Exclusion feature doesn t work Dialing the Exclusion FNE disables exclusion when expecting to enable the exclusion Only 6 parties are allowed to be conference on a call No drop button Principal station does not have an Exclusion button Your Class of Service automatically enables Exclusion by default Normal operation as designed Have your telecom administrator add a Drop button to the principal station Have your system administrator add an Exclusion button to the principal station Contact System administrator to make sure Exclusion is set to N in Class of service 1 of 5 Issue 3 April

42 Maintenance and Troubleshooting Situation/Problem Possible cause(s) Suggested action/ Resolution Can t invoke one of the CM features Can t add/modify/delete the Contacts and Call Log entries from the Avaya one-x Mobile application Calling number was not hidden when calling another station on the same call server Can t enable or disable Extension to Cellular Calls were not extended to the Avaya one-x Mobile phone although Avaya one-x Mobile shows the Extension to Celluar icon Redial doesn t work Can t connect to an active call Can t connect to an held call The phone receives an intercept tone while dialing the idle appearance FNE No extension administered in the CM Incorrect or missing the number in the settings Avaya one-x Mobile application doesn t allow you to modify the Contacts and Call Log screen Working as designed Mobile phone number is not administered Extension to Cellular is disabled but wasn t disabled using the Avaya one-x Mobile application Previously dialed number was invalid or missing There s no active or ringing call There s no held call Incorrect or missing the number in the settings Have your system administrator verify the Avaya one-x Mobile application Settings Have your system administrator verify the Avaya one-x Mobile application Settings Select Back from the Avaya one-x Mobile application. Launch Nokia Contacts and Call Log screen N/A Have your system administrator add your mobile phone number as your Mobile Extension Re-enable the Mobile extension by using Avaya one-x Mobile application Avaya one-x Mobile is unaware of any state changes outside of the one-x Mobile application Dial the number normally as designed Normal operation as designed Normal operation as designed Have your system administrator verify the Avaya one-x Mobile application Settings 2 of 5 42 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

43 Uninstalling Avaya one-x Mobile Software Situation/Problem Possible cause(s) Suggested action/ Resolution Can t pickup a parked call Call is not successfully parked Call back the original number Dialing incorrect extension Dial the extension correctly Get error tone (fast busy or intercept tone) Incorrect or missing the number in the settings Invoked an incorrect extension Have your system administrator verify the Avaya one-x Mobile application Settings Redial using correct extension where the original destination was parked Can t pick up a call Can t pick up a call from a pick-up group You do not have permissions to pick-up the call Incorrect or missing the number in the settings Your not part of a pick-up group Incorrect or missing the number in the settings Contact your system administrator to allow you to use Directed call pick-up feature. Have your system administrator verify the Avaya one-x Mobile application Settings Contact your system administrator to administer your telephone in the pick-up group. Have your system administrator verify the Avaya one-x Mobile application Settings 3 of 5 Issue 3 April

44 Maintenance and Troubleshooting Situation/Problem Possible cause(s) Suggested action/ Resolution Can t pick up a call in the extended group Your not part of the extended group or the destination group Dialed an incorrect extension Contact your system administrator for more assistance Dial the extension correctly Incorrect or missing the number in the settings Have your system administrator verify the Avaya one-x Mobile application Settings Can t transfer a call Invalid number dialed Dial the extension correctly Disconnect Supervision for Outbound Calls is set to N on the pbx Contact your System administrator to set the Disconnect Supervision flag on the pbx for Outbound calls to Y on all outgoing trunks to PSTN. Can t forward the calls Invalid number dialed Dial the extension correctly When a call extended to the Avaya one-x Mobile phone does not bring up the Avaya one-x Mobile application Can t dial a destination off-pbx from Avaya one-x Mobile FNEs do not work Can t dial emergency number Trying to forward a call to an off-pbx number and do not have permissions to do so. The application is not started when mobile phone was powered ON No ARS Code administered in the General Options DID prefix is not administered correctly Not administered Contact your system administrator to allow you to transfer a call to an off-pbx number. Launch the application from the mobile phone Menu Have your system administrator verify the Avaya one-x Mobile application Settings Have your system administrator verify the Avaya one-x Mobile application Settings Have your system administrator verify the Avaya one-x Mobile application Settings 4 of 5 44 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

45 Uninstalling Avaya one-x Mobile Software Situation/Problem Possible cause(s) Suggested action/ Resolution Speech Access does not work Menu items missing Not administered Invalid login error The settings.1xme file is not correctly administered, or the feature is not available Have your system administrator verify the Avaya one-x Mobile application Settings Have your system administrator provision a speech access account Have your system administrator verify the Avaya one-x Mobile application Settings Cannot dial speed dial entry 1-touch dialing is disabled Go to Menu > Speed Dial Setup > Menu > Enable Speed Dial Cannot assign or dial button 1 for 1-touch dialing Configuration File issues White screen appears when dialing in to Speech Access Server or Voic Feature not available Tag names are not in upper case Tag names have been modified Configuration Aborted, Invalid Tag: xxxx This is a known issue on Symbian OS on N-series devices such as N70 Button 1 is reserved for cellular service provider s voic number and cannot be dialed via Avaya one-x Mobile application Please ensure that all the tag/feature names are in the proper upper-case format (for example: OFF_PBX_ENABLE = 22515;) Please ensure that the tag/ feature names have their default tag names. Please refer to example-settings.ini file for the default names Please consult your IT administrator to ensure that the reported tag xxxx is in the proper upper-case format and is not misspelled N/A 5 of 5 Issue 3 April

46 Maintenance and Troubleshooting 46 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

47 Appendix A: Administering Extension to Cellular in Avaya Communication Manager The purpose of this appendix is to provide information on administering the Extension to Cellular feature in Avaya Communication Manager. In order for the Extension to Cellular feature to work properly on your mobile phone, you must administer: Off-PBX Feature Name Extensions Off-PBX Telephone Station Mapping Off-PBX Feature Name Extensions Administration Use the change off-pbx-telephone feature-name-extensions command to administer feature name extensions. The system displays the Extensions To Call Which Activate Features by Name screen shown below. For the complete procedure to administer Off-PBX Feature Name Extensions, see "Setting Up Feature Name Extensions (FNEs)" in Feature Description and Implementation for Avaya Communication Manager, document number To locate this procedure in the Feature Description and Implementation for Avaya Communication Manager, locate "Extension to Cellular" in the Table of Contents. Then locate "Administering Extension to Cellular" and then "Setting Up Feature Name Extensions (FNEs)." For more information about the Extensions To Call Which Activate Features by Name screen, see "Chapter 19: Screen Reference" in the Administrator Guide for Avaya Communication Manager, document number Issue 3 April

48 Administering Extension to Cellular in Avaya Communication Manager Off-PBX Telephone Station Mapping Use the change off-pbx-telephone station mapping xxxxx command to administer station mapping for the mobile numbers. Avaya Communication Manager Release 3.1 or later When you run the change off-pbx-telephone station mapping xxxxx command for Avaya Communication Manager Release 3.1 or later, the system displays the Stations with Off-PBX Telephone Integration screens shown below to administer EC500 station mapping. 48 Avaya one-x Mobile for S60 3rd Edition Single Mode User s Guide

49 Off-PBX Telephone Station Mapping Avaya Communication Manager Release 4.0 and later When you run the change off-pbx-telephone station mapping xxxxx command for Avaya Communication Manager Release 4.0 and later, the system displays the Stations with Off-PBX Telephone Integration screens shown below to administer PBFMC station mapping. For the complete procedure to administer Off-PBX Telephone Station Mapping, see "Mapping an office telephone to a cell phone" in the Feature Description and Implementation for Avaya Communication Manager, document number To locate this procedure in the Feature Description and Implementation for Avaya Communication Manager, locate "Extension to Cellular" in the Table of Contents. Then locate "Administering Extension to Cellular" and then "Mapping an office telephone to a cell phone." Issue 3 April