Avaya Aura Application Server 5300 Features Reference

Transcription

1 Avaya Aura 5300 Features Reference Release 3.0 NN Issue October 2017

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5 Contents Chapter 1: New in this release... 7 New in this release... 7 Document changes since last issue... 7 Chapter 2: Introduction Introduction Chapter 3: Address Book Chapter 4: Alias Routing Chapter 5: Assisted User Chapter 6: Assured Services Admission Control (ASAC) Chapter 7: Call features (in-call) In-call support In-call parameters In-call interaction Chapter 8: Call features (incoming calls) Incoming calls support Incoming calls parameters Incoming calls interaction Chapter 9: Call Grabber Chapter 10: Call logs Chapter 11: Call Pickup Chapter 12: Call Processing Language (CPL) Routes Chapter 13: Class Of Service Chapter 14: Click to Call Chapter 15: Client Collaboration Chapter 16: Commercial Cost Avoidance Chapter 17: Conferencing: Ad Hoc audio and video conferencing Chapter 18: Conferencing: MeetMe audio and video conferencing Chapter 19: Destination Code Controls Chapter 20: Enhanced Chapter 21: Enterprise Dialing Plan Support Chapter 22: Gateway Telephony Route Lists Chapter 23: Hot Line Chapter 24: Hunting Chapter 25: Instant Messaging Chapter 26: Instant Messaging Chat Chapter 27: Malicious Call Trace October 2017 NN _Features_Reference 5

6 Contents Chapter 28: Message Waiting Indicator Chapter 29: Multi-Level Precedence and Preemption (MLPP) Chapter 30: Multiple Register Chapter 31: Music On Hold Chapter 32: Presence Chapter 33: Private/Public Name and Number Display Chapter 34: QoS Chapter 35: SIP Profiles Chapter 36: Tones, Announcements, Treatments Chapter 37: Translations Chapter 38: Interoperability between AS 5300 and Avaya Aura CMES (with G450) Chapter 39: UC Client Control (TR87) Chapter 40: Uniform Call Distribution (UCD) Chapter 41: URL Dialing Chapter 42: Vertical Service Codes (VSC) Chapter 43: Video Calling Chapter 44: Voice mail Appendix A: Licenses and keys October 2017 NN _Features_Reference 6

7 Chapter 1: New in this release New in this release This section details what's new in Avaya Aura 5300 Features Reference, NN for 5300 Release 3.0. Related links Document changes since last issue on page 7 Document changes since last issue The following changes have been made to this document since it was issued for 5300 Release 3.0 in June, 2012: Updated SIP Profiles on page 140. Updated information about XMPP Gateway in Instant Messaging on page 103 and Licenses and keys on page 177. Updated Enhanced 911 on page 86. Updated content in Assisted User on page 17. Updated information in the parameter tables in Assured Services Admission Control (ASAC) on page 20. Updated Hot Line on page 94 to describe the new Trunk-Context field. Enhanced content in Malicious Call Trace on page 111 to describe the feature more accurately. Updated information about XMPP Gateway in Instant Messaging on page 103. Enhanced content in Vertical Service Codes (VSC) on page 164 to provide a more accurate list of the VSCs supported. Related links New in this release on page 7 Other changes on page 7 Other changes This document is new for 5300 Release 3.0. October 2017 NN _Features_Reference 7

8 New in this release Table 1: Revision History October 2017 Updated the legal page for 5300 Release 3.0. November 2016 July 2015 December 2014 September 2014 July 2013 April 2013 January 2013 December 2012 This document is issued to support 5300 Release 3.0 Service Pack 13. Added new section Interoperability between AS 5300 and Avaya Aura CMES (with G450) on page 153 with information about G450 Analog phones support. This document is issued to support 5300 Release 3.0 Service Pack 10. Updated the Call Pickup on page 54 section. This document is issued to support 5300 Release 3.0 Service Pack 10. Updated the following sections according to the changes for XMPP Gateway Service: Instant Messaging on page 103 Licenses and keys on page 177 Also updated the following section: SIP Profiles on page 140 This document is issued to support 5300 Release 3.0 Service Pack 9. Updated the following section: Enhanced 911 on page 86 Standard This document is issued to support 5300 Release 3.0. Updated the following section to describe the new Trunk-Context field: Hot Line on page 94 Standard This document is issued to support 5300 Release 3.0. Updated the following section with additional information about XMPP Gateway: Instant Messaging on page 103 Standard This document is issued to support 5300 Release 3.0. Updated the following section: Assisted User on page 17 Standard This document is issued to support 5300 Release 3.0. Updated the following section: Enhanced 911 on page 86 October 2017 NN _Features_Reference 8

9 New in this release November 2012 November 2012 October 2012 October 2012 September 2012 September 2012 August 2012 July 2012 June 2012 Standard This document is issued to support 5300 Release 3.0. Updated the following section: Malicious Call Trace on page 111 Standard This document is issued to support 5300 Release 3.0. Updated information about Vertical Service Codes, in the following section: Vertical Service Codes (VSC) on page 164 Updated information in the parameter tables in the following section: Assured Services Admission Control (ASAC) on page 20 Standard This document is issued to support 5300 Release 3.0. Updated the following section: Incoming calls parameters on page 39 Standard This document is issued to support 5300 Release 3.0. Updated the section Instant Messaging Chat on page 107 Standard This document is issued to support 5300 Release 3.0. Restored content supporting the Avaya Aura AS 5300 Office Client. Standard This document is issued to support 5300 Release 3.0. Made update to Support table in Tones Announcements Treatments on page 143 Standard This document is issued to support 5300 Release 3.0. Made update to Call Pickup feature in Call features (incoming calls) on page 37 Standard This document is issued to support 5300 Release 3.0. Made update to Address Book on page 11. Standard This document is issued to support 5300 Release 3.0. Related links Document changes since last issue on page 7 October 2017 NN _Features_Reference 9

10 Chapter 2: Introduction Introduction This document provides information about features available in Avaya Aura 5300, including feature descriptions, parameters, license and package requirements, and information about interactions with other features. Note: In some contexts, some 5300 features are referred to as services. For example, Service Sets are collections or groups of services that are available at the domain level and that can be assigned to the subscriber customer documentation, the terms features and services are interchangeable. For more information about configuring service profiles, assigning services to domains, and assigning services to subscribers, see Avaya Aura 5300 Using the Provisioning Client, NN On install or upgrade, features that rely on packaged applications are restricted from operating, and you must configure Application Restrictions to allow them to operate. October 2017 NN _Features_Reference 10

11 Chapter 3: Address Book The Address Book feature consists of the Global Address Book and the Personal Address Book (sometimes described as the Local Address Book). The Global Address Book is a directory of all subscribers in your domain. This list is created and maintained by your service provider or system administrator. The Global Address Book is a system listing of subscribers for the Avaya Aura 5300, which is built from a company's Lightweight Directory Access Protocol (LDAP) database, and contains information about each subscriber, including name and desk telephone number. Subscribers can access the global address book from the Avaya Aura 5300 UC Cient or Personal Agent. When the Personal Agent or UC Client comes online, the system automatically downloads the global address book using a Simple Object Access Protocol (SOAP) interface. Subscribers can copy entries from the Global Address Book to the Personal Address Book. The Personal Address Book is a subscriber's primary tool for managing addresses (both telephone numbers and SIP addresses). Subscribers can access and edit the personal address book from any client. A change to the address book (from any of the clients) updates the address book for all clients. Advanced Address Book specifies the maximum number of entries in a Personal Address Book. The following table lists system types that support this feature. Table 2: Support 5300 Department of Defense 5300 Federal Civilian with MLPP Supported Supported Supported Parameters Use the Provisioning Client to enable the Address Book on a domain. Table 3: Configuration parameters 5300 Federal Civilian without MLPP & Enterprise Feature Global Address Book Parameter name Default value Permitted values Description Select Domain none Select Domain to Enable Global Address Book Location Provisioning Client > Services > Client Interface > Global October 2017 NN _Features_Reference 11

12 Address Book Feature Global Address Book Local Address Book Local Address Book Local Address Book Local Address Book Local Address Book Parameter name Global address book enabled Default value Permitted values Enabled/ Description Click the Save button to save selection Location Address Book > Domain Data Provisioning Client > Services > Client Interface > Global Address Book Profile Name none Enter Profile name Provisioning Client > Services > Client Interface > Advanced Address Book > System Profile Maximum number of address book entries allowed Match criteria number Select user User's system profile Provisioning Client > Services > Client Interface > Advanced Address Book > System Profile 0 Click the Save or Delete Button to provision this field. none none In the form user@domain Select from the list The name of the user to whom the feature is assigned. Choose save or delete Provisioning Client > Services > Client Interface > Advanced Address Book > Match criteria number Provisioning Client > Services > Client Interface > Advanced Address Book > User Data Provisioning Client > Services > Client Interface > Advanced Address Book > User Data Licensing and packaging For information about packaging and licensing requirements for this feature, see Licenses and keys on page 177 in the appendix. Interaction The following table describes interactions with the feature. October 2017 NN _Features_Reference 12

13 Table 4: User interaction Task Client User role Impact Configuring Global Address Book Configuring parameters for Global Address Book Accessing the Global Address Book Configuring parameters for Address Book - Local AS 5300 Element Manager Console Provisioning Client 5300 UC Client 5300 Office Client Personal Agent Provisioning Client Administrator (Global Address Book Management) Administrator (Global Address Book Management) Subscriber Administrator (Address Book Management) Global Address Book is configured. For more information, see 5300 Configuration, NN Parameters are configured for Global Address Book. For more information, see 5300 Using the Provisioning Client, NN Subscriber can access the Global Address Book. For more information, see 5300 Personal Agent User Guide, NN UC Client User Guide, NN Office Client User Guide, NN Parameters are configured for Address Book - Local. For more information, see 5300 Using the Provisioning Client, NN October 2017 NN _Features_Reference 13

14 Address Book Task Client User role Impact Accessing and managing a personal address book 5300 UC Client Personal Agent Avaya IP Deskphone 1120E Avaya IP Deskphone 1140E Subscriber For more information, see 5300 UC Client User Guide, NN Personal Agent User Guide, NN Avaya IP Deskphone 1120E, Avaya IP Deskphone 1140E, October 2017 NN _Features_Reference 14

15 Chapter 4: Alias Routing Alias Uniform Resource Locators (URL) are used to refer to a SIP client in the network. For example, a user sip:usera@domainx.com can also have an alias of sip:41037@domainx.com. Alias Routing allows 5300 subscribers to use aliases to place calls, send or receive instant messages, and subscribe to presence. Private telephony routes: Private telephony routes are used for abbreviated telephony-style digit dial plans. For example, private dial plans apply abbreviated dial plan rules to locate subscriber aliases. You can create private routes for a 5-digit dial plan between selected subscribers in a domain. The following table lists system types that support this feature. Table 5: Support 5300 Department of Defense 5300 Federal Civilian with MLPP Supported Supported Supported Parameters Use the Provisioning Client to configure Alias Routing Table 6: Configuration parameters 5300 Federal Civilian without MLPP & Enterprise Parameter name Default value Permitted values Description Location Aliases none A-Z, a-z, 0-9, '_', '-', '.' and '+'(only at the beginning) The list of aliases for the user. Aliases associate a PSTN phone number with a username. Interactions: For the Commercial Cost Avoidance (CCA) feature to work, you must specify the fully qualified international public number (for Provisoning Client > User > Extended Data October 2017 NN _Features_Reference 15

16 Alias Routing Parameter name Default value Permitted values Description Location Licensing and packaging example, ) for this parameter. Aliases of an Equal Access user must be defined with his or her 18-digit equal access prefixes. For information about packaging and licensing requirements for this feature, see Licenses and keys on page 177 in the appendix. Interaction The following table describes interactions with the feature. Table 7: User interaction Task Client User Role Impact Adding aliases for a subscriber Provisioning Client Administrator Subscribers can use the alias to place calls, send or receive instant messages, and subscribe to presence. Using aliases Any supported client Subscriber Subscribers can call, IM, and subscribe to presence using aliases. October 2017 NN _Features_Reference 16

17 Chapter 5: Assisted User Assistant Support allows one subscriber to respond to, or screen, another subscriber s calls. The subscriber requesting this assistance is an Assisted User. The subsciber who provides this assistance is an Assistant. Assisted users can designate 5300 primary and alternate assistants. Assistants can monitor, transfer, or route incoming and outgoing calls for the assisted user. You must enable this service for subscibers. An Assisted User can add assistants to monitor, transfer, or route incoming and outgoing calls. Assisted Users can select a default route for Assistant Service, and can select whether to redirect calls to voice mail, or to an assistant s voice mail. Assisted Users can configure the number of times an endpoint rings before the unanswered call is forwarded to an alternate assistant, who makes the routing decision. The system automatically approves assistant requests for presence information about the user they assist. The following table lists system types that support this feature. Table 8: Support 5300 Department of Defense 5300 Federal Civilian with MLPP Unsupported Unsupported Supported Parameters Configure Assisted User parameters using the Personal Agent. Table 9: Configuration parameters 5300 Federal Civilian without MLPP & Enterprise Parameter name Default value Permitted values Description Location Add New Primary Assistant Add New Alternate Assistant none none valid subscriber name valid subscriber name Enter the new assistant name. Enter the new assistant name. Personal Agent > Assistance Console and Services > Primary Assistant Personal Agent > Assistance Console and Services > Alternate Assistant October 2017 NN _Features_Reference 17

18 Assisted User Parameter name Default value Permitted values Description Location Route none Select from list Select the route to use for the assistant. Display Order none Use the controls on this page to change the order of assisted users, and to manage service routes for the assisted user. Licensing and packaging Personal Agent > Assistance Console and Services > Assistant Route > Route Personal Agent > Assistance Console and Services > Boss Display For information about packaging and licensing requirements for this feature, see Licenses and keys on page 177 in the appendix. Interaction The following table describes interactions with the feature. Table 10: User interaction Task Client User role Impact Configuring Assisted User parameters Personal Agent 5300 UC Client Required and mutually exclusive services Subscriber Subscriber can change Assisted User services. For more information, see 5300 Personal Agent User Guide, NN UC Client User Guide, NN The following table lists features which are required by Assisted User, and features which are mutually exclusive with Assisted User. October 2017 NN _Features_Reference 18

19 Table 11: Required and mutually exclusive services Feature/service name Required services Mutually exclusive Assistant Console Call Park, Presence, Advanced Screening Mobile Extension Assistant Support Call Park, Presence Mobile Extension, Call Waiting Disable October 2017 NN _Features_Reference 19

20 Chapter 6: Assured Services Admission Control (ASAC) Assured Services Admission Control (ASAC) provides threshold-based Call Admission Control (CAC) based on the associated media type (either audio or video). An administrator uses the AS 5300 Element Manager Console to configure budget profiles at the network level. The budget profile defines the call counts for audio and video media. Multiple nodes can share a single budget profile. For example, an administrator can define an audio budget profile with 50 calls and a video budget profile with 20 calls. The following table lists system types that support this feature. Table 12: Support 5300 Department of Defense 5300 Federal Civilian with MLPP Supported Unsupported Unsupported Parameters Use the AS 5300 Element Manager Console to configure ASAC Budget. Table 13: ASAC Budget Configuration Parameters Parameter name Default value 5300 Federal Civilian without MLPP & Enterprise Permitted values Description Location ASAC Budget none alphanumeric string The name of the ASAC budget. Audio Budget Profile none Select from list The audio budget profile to use. AS 5300 Element Manager Console > Network Elements > Session Managers > <Session Manager instance> > ARTS Integration > ASAC Budget AS 5300 Element Manager Console > Network Elements > Session Managers > October 2017 NN _Features_Reference 20

21 Parameter name Video Budget Profile Default value Permitted values Description Location none Select from list The video budget profile to use. <Session Manager instance> > ARTS Integration > ASAC Budget AS 5300 Element Manager Console > Network Elements > Session Managers > <Session Manager instance> > ARTS Integration > ASAC Budget Table 14: Audio Budget Profile Parameter name Default value Permitted values Description Location Name none alphanumeric string The name of the audio profile Type none Directional or Non- Directional Inbound (Directional type only) Outbound (Directional type only) Total (Non- Directional Type only) The type of call count for the profile. none numeric string The number of incoming calls. none numeric string The number of outgoing calls none numeric string The number of calls (incoming and outgoing). AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Audio Budget Profiles AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Audio Budget Profiles AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Audio Budget Profiles AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Audio Budget Profiles AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Audio Budget Profiles October 2017 NN _Features_Reference 21

22 Assured Services Admission Control (ASAC) Table 15: Video Budget Profile Parameter name Default value Permitted values Description Location Name none alphanumeric string AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Video Budget Profiles Type none Directional or Non- Directional Inbound (Directional type only) Outbound (Directional type only) Total (Non- Directional Type only) Licensing and packaging AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Video Budget Profiles none numeric string AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Video Budget Profiles none numeric string AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Video Budget Profiles none numeric string AS 5300 Element Manager Console > Network Data and Mtc > ARTS Integration > Video Budget Profiles For information about packaging and licensing requirements for this feature, see Licenses and keys on page 177 in the appendix. Interaction The following table describes interactions with the feature. Table 16: User Interaction Task Client User role Impact Configuring an ASAC budget AS 5300 Element Manager Console Administrator An ASAC budget is assigned to the nodes to which you want to apply the specified budget October 2017 NN _Features_Reference 22

23 Task Client User role Impact profiles. For more information see, 5300 Configuration NN October 2017 NN _Features_Reference 23

24 Chapter 7: Call features (in-call) The following In-call features are supported by the Avaya Aura Calling Called Connected Name/Number Display: Calling Name/Number Presentation per call allows a subscriber to restrict the display of their name and telephone number on a per call basis when the Privacy service is active. During a failure condition, CallIP Checkpointing does not preserve the availability of Music On Hold. The system provides a Vertical Service Code (VSC) code for this feature. For more information about VSCs, see Vertical Service Codes (VSC) on page 164. Calling Called Picture Display: This feature allows a subscriber to display a picture on their profile. Call Hold: This feature allows subscribers to interrupt an active call so that both the incoming and outgoing voice and video are suspended. All access clients have a button to place calls on hold. Subscribers can automatically activate the hold feature by switching between two active calls. If Music on Hold is configured, callers hear music while on hold. During an emergency call, Call Hold is disabled. Call Subject: This feature allows subscribers to send text messages when they make a call; the Call Subject appears on the display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects. Softphone users can locally save text messages for reuse. Call Mute: This feature provides the ability for a subscriber to temporarily mute the microphone and stop video transmission for an active conversation. Call Forward: This feature allows subscribers to forward a call to another 5300 user. Subscribers can use the following Call Forward features with Routine precedence calls: - Call Forwarding Unconditional (CFU), - Call Forward Busy (CFB), - Call Forwarding No Answer (CFNA). The system provides a Vertical Service Code (VSC) code for this feature. For more information about VSCs, see Vertical Service Codes (VSC) on page 164. Call Redirect: This feature allows subscribers to redirect a call to another destination without answering the call. Subscribers can either enter the destination SIP address or phone number, or can select a contact from the Address Book, Call Inbox, or Call Outbox. The system provides a Vertical Service Code (VSC) code for this feature. For more information about VSCs, see Vertical Service Codes (VSC) on page 164. October 2017 NN _Features_Reference 24

25 In-call support Call Return: This feature allows subscribers to return the last call received. Call Return allows you to dial the last caller, whether or not you answered the call. This service must be enabled in your service set. The system provides a Vertical Service Code (VSC) code for this feature. For more information about VSCs, see Vertical Service Codes (VSC) on page 164. Call Park / Call Pickup: The Call Park feature allows subscribers to temporarily place a call into a holding area and to retrieve parked calls at a later time. Subscribers can park a call at the 5300 UC Client where it can be retrieved by anyone, or they can park a call while waiting for a specific subscriber to retrieve it. Retrieval is based on user IDs. Administrators can configure a default time period that a call can remain parked and unattended before the system automatically returns the call to the subscriber who parked the call. The subscriber can configure the preferred Auto retrieve time through Preferences in the Personal Agent. Call Transfer: All clients offer the subscriber the option of transferring an active call to another destination. Subscribers can select destination addresses from their address book, inbox, or outbox (where applicable). Some clients do not directly handle call transfer; in these cases, the AS 5300 Session Manager handles the transfer. Two types of transfer are available: - In a Blind (Direct) Transfer, the transferrer redirects the transferee to the transfer target without first conferring with the transfer target. The transferrer receives a Notify message indicating the transfer success (transferee and new target). If successful, the transferrer releases the original call automatically. If not successful, the transferrer reconnects to the transferee. - In a Consultative Transfer, the transferrer redirects the transferee to the transfer target by first conferring with the transfer target. Call Waiting and Call Waiting Disable: Call Waiting allows subscribers to take incoming calls on a line that is engaged in another call. Subscribers can use Call Waiting Disable to disable the feature. Use the Provisioning Server to provision Call Waiting. Subscribers can use Call Waiting Disable from a client or from Personal Agent. In-call support The following table lists system types that support this feature. Table 17: Support Feature Calling Called Connected Name Number Display 5300 Department of Defense 5300 Federal Civilian with MLPP Supported Supported Supported 5300 Federal Civilian without MLPP & Enterprise October 2017 NN _Features_Reference 25

26 Call features (in-call) Feature Calling Called Picture Display 5300 Department of Defense 5300 Federal Civilian with MLPP Supported Supported Supported Call Hold Supported Supported Supported Call Subject Supported Supported Supported Call Mute Supported Supported Supported Call Forward (no answer) Supported Supported Supported Call Redirect Supported Supported Supported Call Return Supported Supported Supported Call Park Unsupported Unsupported Supported Call Transfer (Consultative/ Direct) Call Waiting and Call Waiting Disable Supported Supported Supported Supported Supported Supported 5300 Federal Civilian without MLPP & Enterprise In-call parameters The following table outlines how and where to configure In-call features. Table 18: Configuration parameters Feature Parameter name Default Value Permitted values Calling Called Connected Name Number Display Calling Called Connected Name Number Display Calling Called Connected Name Number Display Calling name display Calling name/ number presentation per call via VSC Calling Name/ Number Privacy none Enabled/ disabled Enabled/ disabled Description Check the box to enable this service using VSC. Check the box to enable this service using VSC. Enables a user to view the setting in their Personal Agent that provides Location Provisioning Client > Services > Service Set > List Provisioning Client > Services > Service Set > List Personal Agent October 2017 NN _Features_Reference 26

27 In-call parameters Feature Parameter name Default Value Permitted values Calling Called Picture Display Calling Called Picture Display Call Mute Call Forward Variants Call Forward Variants Call Forward Variants Select Domain / Assign Services Enabled/ Description the option to specify whether their name and number appear when they call someone. Select check box to enable this service. Picture none update/delete A subscriber is able to have a picture display. Picture size cannot be larger than 24 KB. ANSWER_MODE _MICMUTE[YES NO NO YES - mute the microphone NO - do not mute the microphone This parameter specifies if the microphone is muted when a call is autoanswered by the Answer- Mode functionality. Add Profile name none Select Profile name Call forward variants busy Call forward variants no answer Enabled/ Enabled/ Location Provisioning Client > Services > Assign Services > Select Domain Personal Agent > Preferences > Picture Application Server 5300 UC Client Application Server 5300 Office Client Provisioning Client > Services > Call Routing > Call Forward Variants > System Profile Provisioning Client > Services > Call Routing > Call Forward Variants > System Profile Provisioning Client > Services > Call Routing > Call October 2017 NN _Features_Reference 27

28 Call features (in-call) Feature Parameter name Default Value Permitted values Call Forward Variants Call Forward Variants Call Forward Variants Call forward immediate Select user User's system profile none none Enabled/ In the form Select from the list Description The name of the user to whom the feature is assigned. Save or delete entry Call Return Profile name none Enter Profile Name to enable Call Return Call Return Call return via VSC Enabled/ Location Forward Variants > System Profile Provisioning Client > Services > Call Routing > Call Forward Variants > System Profile Provisioning Client > Services > Call Routing > Call Forward Variants > User Data Provisioning Client > Services > Call Origination > Call Return > System Profile Provisioning Client >Services > Call Origination > Call Return > System Profile Provisioning Client >Services > Call Origination > Call Return > System Profile Call Return Select user none Enter user Provisioning Client >Services > Call Origination > Call Return > >User Data Call Return User's system profile none save/delete Choose user's system profile Provisioning Client >Services > Call October 2017 NN _Features_Reference 28

29 In-call parameters Feature Parameter name Default Value Permitted values Call Return User profile /call return Description Location Origination > Call Return > >User Data enabled save/delete Provisioning Client >Services > Call Origination > Call Return > >User Data Call Return Call return via PA none Subscribers can configure Call Return using the Personal Agent Personal Agent Call Park Profile name none Enter name Provisioning Client > Services > Call Routing > Call Park > System Profile Call Park Call Park Call Park Call Park Auto-retrieve parked calls Auto-retrieve timer (in seconds) Select user User's system profile Enabled/ Provisioning Client > Services > Call Routing > Call Park > System Profile 0 Provisioning Client > Services > Call Routing > Call Park > System Profile none none In the form user@domain The name of the user to whom the feature is assigned. Save or delete entry Provisioning Client > Services > Call Routing > Call Park > User Data Provisioning Client > Services > Call Routing > Call Park > User Data October 2017 NN _Features_Reference 29

30 Call features (in-call) Feature Parameter name Default Value Permitted values Call Park Call Park User Profile /Autoretrieve parked calls Auto-retrieve timer (in seconds) Enabled/ 0 Enabled/ Description Enter value to set timer Call Transfer Call transfer prefix NA Use the Provisioning Client to configure the Direct to Gateway service. This procedure allows you to enter the Call Transfer prefix. Enter call transfer prefix Call Waiting Disable DN Enter the directory number Location Provisioning Client > Services > Call Routing > Call Park > User Data Provisioning Client > Services > Call Routing > Call Park > User Data Provisioning Clients > Services > Converged Clients > Direct to Gateway Provisioning Client > Services > Assign Services > Call Waiting Disable Licensing and packaging For information about packaging and licensing requirements for this feature, see Licenses and keys on page 177 in the appendix. In-call interaction The following table describes interactions with the feature. October 2017 NN _Features_Reference 30

31 In-call interaction Table 19: User interaction Task Client User role Impact Calling Called Connected Name Number Display: Enabling the Calling Called Connected Name Number Display Displaying name and telephone number Calling Called Picture Display: Configuring parameters for Address Book - Local Applying a picture display to profile Provisioning Client Avaya IP Deskphone 1120E Avaya IP Deskphone1140E 5300 UC Client 5300 Office Client Personal Agent Provisioning Client 5300 UC Client Administrator (Calling Name Display Management) Subscriber Administrator (Calling Picture Display Management) Subscriber Parameters are configured for Global Address Book. For more information, see 5300 Using the Provisioning Client, NN Subscriber has the option to restrict the display of their name and telephone number. For more information, see 5300 Personal Agent User Guide, NN UC Client User Guide, NN Office Client User Guide, NN Avaya IP Deskphone 1120E, Avaya IP Deskphone 1140E, Parameters are configured for Address Book - Local. For more information, see 5300 Using the Provisioning Client, NN UC Client user agent operates on a PersonalComputer (PC) October 2017 NN _Features_Reference 31