NEED HELP? Call: /44

Transcription

1 NEED HELP? Call: /44 Mswipe Technologies Pvt Ltd. 29, Kala Bhavan, 5th Floor, 3 Mathew Rd, Opera House, Mumbai

2 Usually merchants need to have a separate POS device / EDC terminal at their establishment so that a customer can buy goods & then make a payment using his / her card. Mswipe s solution eliminates the need of conventional POS devices and telephone connectivity. Mswipe solution works with smartphone platforms (ios, Android, RIM) and feature phones (Java enabled). GPRS connectivity is required for the solution to work. It thus provides portability and ease of use. The solution consists of two components: 1. Swiper called the m swipe : This is a small device which has a 3.5mm audio pin integrated with it. The m swipe can be connected to a mobile phone via the phone s headphone/earphone socket (jack). 2. Mobile application called m pos : It provides an interface for carrying out all the transactions and communication with the m swipe. Steps to be followed by User: 1. Connect the m swipe to the mobile phone via earphone socket. application. 2. Press the Left Soft key to start the Incase the Left Soft Key label does not show Mswipe, go to: >Applications>Apps and Games>mSwipe

3 Login Merchant Id: MERCHANT ID This is generally the merchant s mobile number which is provided by the merchant at the time of registration with mswipe. Maximum length is 10 digits. Password: ***** STARTUP AND LOGIN Remember me Login The user would be prompted for a Merchant ID & Password. Clear FIG A On starting m pos, the user would be presented with the login screen as shown in FIG A PASSWORD The default password is mswipe. At the time of first login, the user has to change the default password. Minimum password length is 6 characters and max is 10 characters.

4 Main 1. Card Sale 2 VOID TRANSACTION Use this option to cancel a card sale transaction. 2. Void Transaction 3. Last Tx Status 3 LAST TX STATUS Use this option to check the last transaction details. 4. History 5. Day Summary 4 HISTORY Use this option to view details of the last 30 transactions. 6. Batch History 7. Change Password Select 1 CARD SALE Use this option to accept payments via cards. 5 DAY SUMMARY Use this option to view summary of particular days card sale etc. Exit FIG B After logging into m pos, the MAIN MENU screen as shown in FIG B will appear, listing the options mentioned above. 6 BATCH HISTORY Use this to view a history of batch settled transactions. 7 CHANGE PASSWORD Use this option to change the password.

5 Card Sale Amt Tip Card Sale The Total Card Total Sale is Rs Total Currency: Indian Rupees Currency: Indian Rupees CARD SALE Card Sale Amt Last 4 Digits Last 4 Digits 0420 To accept payments via a card, go to the following option: Main >Card Sale Please check which type of cards are supported for your account and device. Next Clear FIG 1.1 Enter the amount, tip (optional) & last 4 digits as seen on the card. Press Next to proceed. Ok Cancel FIG 1.2 Confirm the amount of the transaction and press Ok

6 Card Sale Card Sale Cardholder Name: AMIT KUMAR Start FIG 1.3 Press Start and wait for the display to show Please wait initializing the swiper as in FIG 1.3 and swipe the card. Wait for 6 seconds and cardholder s details will appear Amt Rs Next APPROVED RRNO: AuthCode: Via **********0420 Exp Date: Card Sale via SMS to mobile number Credit Card Num: Please press Start Card Sale Card Sale Send receipt to cardholder Receipt FIG 1.4 Click on Next to proceed for authorisation. Submit Clear FIG 1.5 Enter the card holders mobile number (mandatory) and id (optional) to send tx receipts. Press Submit to proceed for authorisation with the m swipe payment gateway. Ok FIG 1.6 Following messages are displayed based on the results of the authorisation successful (Approved).

7 Card Sale Receipt Possible results (ref FIG 1.6): No. Response Code Description Terminal display Successful/Approved Refer to Card Issuer Pick-up Card Do not honour Invalid Transaction Invalid Amount APPROVED DECLINE, CARD ISSUER PICKUP CARD DO NOT HONOUR INVALID TRANSACTION INVALID AMOUNT The Signature successfully processed AUTH NO: RR NO: DATE: 1 AUG 2012 AMT: 110 LAST FOUR DIGITS: 0420 Sign Submit Clear Ok FIG 1.7 Obtain the card holders signature on the electronic charge slip as shown in FIG 1.7 and press Submit FIG 1.8 Press Ok to complete the transaction (card sale)

8 Void Sale Date Set Date 1 AUG 2012 To void a card sale transaction, go to the following option: Main >Void Transaction Card Last 4 Digits 0420 *= Required Field Submit Void Sale Set Date The Total Amount Amount Entered is Rs Card Last 4 Digits Amount VOID TRANSACTION Void Sale Date *= Required Field Clear Ok Cancel FIG 2.1 FIG 2.2 Enter the amount & last 4 digits as Confirm the amount to be void seen on the card. Press Submit to and press Ok proceed.

9 Void Trx Void Sale Void Sale Trx Date & Time 1 AUG 12 10:10 PM Fetching Transaction Details... AMIT KUMAR Credit Card Num: Credit Card Num: Please press Start **********0420 FIG 2.3 Void Sale Cardholder Name: **********0420 to swipe the card Amt Rs Exp Date: 0120 AuthNo Amt Rs RRNo Submit Submit FIG 2.4 Press Submit to confirm transaction to be void. Clear Start Clear FIG 2.5 FIG 2.6 Press Start and wait for the Click on Next to proceed for display to show Please wait authorisation. initializing the swiper as in FIG 2.5 and swipe the card. Wait for 6 seconds and cardholder s details will appear.

10 Void Sale Cardholder Name: Void Sale Void Trx AMIT KUMAR Would you like CredittoCard VOIDNum: the selected transaction 0120 of Exp Date: Rs for Amt Rs. the card with last four digits 0420 Yes Void Trx APPROVED 3 LAST TRANSACTION STATUS To check the last transaction details go to the following option: Main >Last Tx Status Last Tx Last Tx Tx Status Processing Void Trx... APPROVED Fetching Last Trx... Trx Date & Time 1 AUG 12 10:10 PM Card Holder Name: No FIG 2.7 Confirm the amount to be void as shown in FIG 2.7. Press Submit AMIT KUMAR Ok FIG 2.8 Status of void is displayed as shown in FIG 2.8 Credit Card Num: **********0420 FIG 3.1 FIG 3.2 Details and status of the last transaction is as shown in FIG 3.2

11 History Refresh History Refresh Press Refresh for Latest Data 1 AUG 12 10:10 PM Void 1 AUG 12 10:00 PM Card Sale 4 HISTORY To check details and status of any of the last 30 transactions, go to the following option: Main >History Select Select FIG 4.1 FIG 4.2 Press Select as shown in FIG 4.1 List of the last 30 transactions as to fetch details from Mswipe server. shown in FIG 4.2. Highlight any transaction and press Select to show details and status of that transaction.

12 Summary Summary for Date 1 Aug 2012 Summary Summary for Date Set Date 1 Aug DAY SUMMARY Total Amt: Void Amt: No of Swipes: 2 No of Voids: 1 To check day wise transaction list for the particular selected date go to the option: Main >Day Summary Submit Select FIG 5.1 To view the days transaction summary, select the date by highlighting the Set Date button as shown in FIG 5.1 and press Submit FIG 5.2 Days summary is as shown in FIG 5.2

13 History Refresh History Refresh Press Refresh for Latest Data 1 AUG 12 Rs Batch #0001 #of Tx JUL 12 Rs Select 6 BATCH HISTORY Use this option to check history of closed batch file: Main >Batch History Select FIG 6.1 FIG 6.2 Press Select as shown in FIG 6.1 List of the last 30 batch settled as to fetch details from Mswipe server. shown in FIG 6.2. Highlight any batch and press Select to show details and status of that batch.

14 Password Password New-Password 7 CHANGE PASSWORD Re Type-Password To change the login password use the following option: Main >Change Password Submit Clear FIG 7.1 Password Enter your current password in this box New-Password Enter your new password in this box Re Type-Password Re-enter your new password in this box

15 No. Terminal Display Error Resolution 8 F.A.Q s 1. Out Of Memory Phone is in "Silent" Profile. Long press # key to change profile to "General 2. Bad Swipe a. Ensure the swiper is firmly inserted into the Audio (Headphone/Earphone) jack of the phone b. Swipe the card correctly. Refer to Fig 8.1 c. Increase Phone and Media Player Volume to max. Refer to Fig 8.2 & Mswipe server not a. Ensure EDGE / GPRS is available responding or on the handset. Refer to Fig 8.4 Network time out b. Check EDGE settings

16 2b. How to swipe the card 2c. To increase the Phone Volume: Magnetic strip must face thicker side of the swiper Use the up arrow button (located on the side of the device in FIG 8.2) to maximise the volume of the Phone Volume The card must touch the bottom of the swiper SWIPE CARD # * * # FIG 8.2 FIG 8.1 Please note: The volume has to be maximised for the handset as shown in Fig 8.2

17 2c. To increase the Music Volume, go to the following option: >Music>My music>go to Media player Media Player Use the up arrow button (located on the side of the device in FIG 8.3) to maximise the volume of the Media Player * # Please note: The volume has to be maximised for the Media Player as shown in Fig 8.3 3a. Ensure EDGE connection is activated (For Nokia handsets only) The symbol indicates that the device is connected to the internet via EDGE/GPRS To activate EDGE/GPRS connectivity on the device, go to: >Settings>Configuration> Activate Config>Sim1 Ensure Web points to Vodafone Live! # * FIG 8.4 FIG

18 3b. To configure the Connectivity and Package Data settings: >Setting>Connectivity>Package Data Package Data>Packet Data Conn>When needed Packet Data Setting >Active Acc Point (save) Edit Active Acc Point>Acc Point Name>VMC (caps) (save) Pack Data Acc pt>www (save) For Configuration Personal Configuration: >Setting>Configuration>Personal Configuration Personal Configuration>Add New Add New>Web Web Setting>Account Name>VMC (save) User Name>(blank) (save) Password>(blank) (save) Used Pref. Acc. Pt>No (save) Acc point sett Acc point sett>proxy>(disable) (save) Bearer Setting>Pack data Ac pt>www (save) Authentic type>normal (save) Restart device and goto any website to check if the site opens confirming if data connectivity is available on the handset.