Cisco Systems (Italy) S.r.l. Services Overview Cisco and/or its affiliates. All rights reserved. Cisco Public 0

Transcription

1 Cisco Systems (Italy) S.r.l. Services Overview 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 0

2 Introduction of Cisco Services (Italy) S.r.l. How it Affects You What is Changing and Not Changing Changes to VAT for Services and Service Tools Service Contract Migration What to Expect/Actions to Take 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 1

3 Over the next few years, Cisco continues to build capabilities to deliver products, services, and software with a more global focus. The next step towards this goal is to transition most of our Italian partners, customers, and distributors to a new company, Cisco Systems (Italy) S.r.l, on 4 March This new company will allow us greater flexibility to work with our partners, customers, and distributors. There will be minimal impact to our partners, customers, and distributors, and we ask for your support on a few simple activities Cisco and/or its affiliates. All rights reserved. Cisco Public 2

4 Our Italian partners, customers, distributors will be supported by Cisco Systems (Italy) S.r.l. Cisco Systems (Italy) S.r.l. has been established in Italy. It will manage sales and distribution beginning 4 March Accounts will automatically transition to Cisco Systems (Italy) S.r.l. Cisco will automatically transition your product and service ordering from Cisco Systems International BV (the Netherlands) to Cisco Systems (Italy) S.r.l. Our relationship with you remains the same All existing partner, customer, and distributor strategies and relationships are highly valued and remain unchanged with the establishment of Cisco Systems (Italy) S.r.l Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 3

5 Beginning 4 March 2012 New Bill to IDs (BIDs) and Ship-to/Installed-at IDs (SIDs) will be created Partners, customers, and distributors will purchase from Cisco Systems (Italy) S.r.l. Partners, customers, and distributors will receive invoices from and remit payments to Cisco Systems (Italy) S.r.l. Cisco Systems (Italy) S.r.l. meets local requirements for Cisco to do business with public sector customers Value Added Tax (VAT) for services included on invoice Minor format changes to invoice Dual processing of orders (temporary) Dual processing of invoices (temporary) Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 4

6 Service contract numbers, terms, status, and entitlement Service sales quoting and ordering processes Financing, discounting, credit limits, ordering currency, or price lists Delivery processes: delivery options importation charges related to custom, duty, or freight Overall account support, including customer service Processing of returns; continue to send product returns to the Netherlands Return depot Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 5

7 Local Procurement Allows you to purchase locally from Cisco incountry; removes need for importation Local Presence Provides dedication to the Italian market, offering local market visibility while focusing on business compliance and increasing our responsiveness to your needs Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 6

8 Services purchased from Cisco Systems (Italy) S.r.l. by partners, customers, and distributors located in (Bill-To) Italy will now be invoiced with VAT. Cisco Systems International BV Cisco Systems (Italy) S.r.l. VAT not on quote or PO. Invoice from Cisco BV. No VAT included on invoice. VAT paid by partner, customer, or distributor on a regular schedule, directly to the government. VAT not on quote or PO (no change). Invoice for services from Cisco Systems (Italy) S.r.l. VAT (currently 21%) is included as a separate line item in Euros on invoice. VAT paid by partner, customer, or distributor to Cisco Systems (Italy) S.r.l. Note: VAT is paid in normal payment currency (Euro or Dollar), even though it is displayed in Euros on the invoice. You can request an increase in your credit line, due to this cash flow change Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 7

9 Quoting, searching, and contract management activities in Cisco Service Contract Center will generate warning messages which will automatically direct users to updated Bill to ID (BIDs) and Ship-to/ Installed at ID (SIDs). Value Added Tax (VAT) associated with service purchases will now apply for all Italian BIDs and VAT will appear on invoices (not on quotes) for payment, this represents a cash flow change. Taxes Not Included will display on estimates and quotes. Partner Opportunity Manager (POM) will display old and new BIDs and SIDs (2 sets of data) when querying for renewal of existing coverage, or creating new filter sets. Users will be guided to the new IDs automatically Cisco and/or its affiliates. All rights reserved. Cisco Public 8 8

10 Quoting, searching, and contract Management activities in SCC for Indirect Resellers and Distributors (SMS3) will display warning messages to direct users to updated Bill to ID (BIDs) and Ship-to/ Installed-at ID (SIDs). Value Added Tax (VAT) associated with service purchases will now apply for all Italian BIDs and VAT will appear on invoices (not on quotes) for payment, this represents a cash flow change. Quotes will state that taxes are not included in the price but are part of the invoice. Point of Sale (POS) will take into account the 2 sets of customer data in both the new and old companies when reporting partner and uncovered equipment service information, so no information is missed Cisco and/or its affiliates. All rights reserved. Cisco Public 9 9

11 Technical service contracts associated with Italian partners, customers, and distributors will be systematically refreshed to include new Bill-To (BID) and Install Site (SID) numbers that align to Cisco Systems (Italy) S.r.l. All BIDs will be migrated proactively during the 3-4 March 2012 weekend. SIDs will be migrated both proactively and reactively. Due to the large quantity of SIDs, their migration will start during the 3-4 March 2012 weekend but will continue up to days post go-live. After go live, if a contract with a non-migrated SID is accessed then it will automatically trigger a reactive migration Cisco and/or its affiliates. All rights reserved. Cisco Public 10

12 Events We will provide you with detailed quoting and ordering tool changes so you can prepare for 4 March 2012 Cisco Systems (Italy) S.r.l Bill-to IDs (BIDs) and Ship-to/Install-at IDs (SIDs) will be created automatically Existing Cisco Systems International BV customer information will be maintained and automatically transferred to Cisco Systems (Italy) S.r.l Purchase Orders and Order Acknowledgements will automatically route to and reference Cisco Systems (Italy) S.r.l. Italian based partners, customers, and distributors will incur VAT for services in Italy Orders booked prior to 4 March 2012 will be processed by Cisco Systems International BV. Orders booked after 4 March 2012 will be processed by Cisco Systems (Italy) S.r.l. Service contracts will move to Cisco Systems (Italy) S.r.l. at the time that any line item of contract is renewed. Date Mid February March March March March March 2012 Order Dependant Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 11

13 Actions Create, modify, or add new information you receive from Cisco to your Cisco vendor profile for procurement and payable systems (e.g., bank account, remit-to address). Identify impacts across your internal processes if systems changes are required for new BIDs and SIDs Make system changes to accommodate BIDs and SIDs if necessary (Cisco will contact the partner and customer directly if changes are needed.) Complete existing business with Cisco Systems International BV. Required Date TBD As soon as possible Variable based on partner, customer, or distributor Until orders are fulfilled, paid, and closed. Conduct new business with Cisco Systems (Italy) S.r.l. 4 March 2012 Submit payment according to the details on the invoice (i.e., address, bank account). Ongoing Note: Additional details available in the Cisco International Handbook on the Cisco Website: Cisco and/or its affiliates. All rights reserved. Cisco Cisco Confidential Public 12

14 If you have additional questions please contact 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

15 Thank you Cisco and/or its affiliates. All rights reserved. Cisco Public 14