INGRAM IPAGE. EXTERNAL FAQs

Transcription

1 INGRAM IPAGE EXTERNAL FAQs

2 Contents What is ipage?... 2 Why should I open an account?... 2 How do I open an ipage account?... 2 Do I need more than one account for multiple branches / locations?... 2 How do I log in to ipage?... 2 What currencies can I order a title in?... 2 What discounts are available?... 3 What are the freight / shipping options?... 3 What is the advantage of using Global ipage vs other wholesalers?... 3 How do I track an order?... 3 How do I know if an order has been supplied via US, UK or AU?... 3 What do I do if I have a shortage / missing or damaged order?... 4 What happens if I am a US retailer enquiring about opening a Global ipage account?... 4 Carton quantity versus minimum order levels... 4 How will I be invoiced / billed?... 4 What do I need to do if our company / Business relocates? P age

3 What is ipage? Ingram s easy-to-use online search, order, and account management platform acts as a retailer s comprehensive source for complete title information, product images, stock status, updates, ordering, publicity, the latest industry news, and much more. ipage not only provides booksellers with most comprehensive bibliographic data anywhere, it also allows customers to manage their Ingram account, product orders, bestseller lists, and book awards. Why should I open an account? In Australia, booksellers will have more opportunity to order directly from Ingram. With improved terms, ipage has quickly become the book industry s leading business-to-business website and, for many booksellers across the globe, it is the one and only tool to use every day! How do I open an ipage account? You can open a free ipage account by completing the application form at the link below: If you are an existing ipage customer (able to order titles from the US), please use the following link to opt in to AUD ordering: For a tutorial in using your ipage account please refer to the link below: Do I need more than one account for multiple branches / locations? Yes, if you have branches / shops in more than one location and would also like them to order through ipage and to ensure your orders reach the correct destination, an account will need to be opened for each of your branch / shop locations. How do I log in to ipage? will take you to the login page. Enter your user ID and password on the login page. (Remember, your password is case-sensitive.) What currencies can I order a title in? You will have the opportunity to order books in either USD, GBP or AUD the availability of these options will vary from title to title due to where the title is available and what pricing it has set up 2 P age

4 What discounts are available? Discounts are set by the publisher and available discounts will be visible on ipage when you select for your order. What are the freight / shipping options? Deliveries of 25 units or more to a single location in Australia are free of charge. Charges on deliveries falling below the 25-unit threshold will vary according to destination. If you require additional information regarding our freight rates, please contact David Pithouse at: david.pithouse@ingramcontent.com What is the advantage of using Global ipage vs other wholesalers? IMPROVED TERMS - Order titles directly from Ingram MORE OPTIONS Transactions made in GBP, USD or AUD FASTER FULFILMENT - Orders leave the warehouse within 48 hours of placement MORE TITLES - Over 14 million titles available to order from the UK How do I track an order? Please use the Order Status option under the Orders tab on the ipage home page. How do I know if an order has been supplied via US, UK or AU? This is dependent on the currency that you select when ordering a title. 3 P age

5 What do I do if I have a shortage / missing or damaged order? For a US order please contact: ii.customerservice@ingramcontent.com For an AU order please contact: wholesale.au@ingramcontent.com What happens if I am a US retailer enquiring about opening a Global ipage account? If you are an existing ipage customer (able to order titles from the US) you will be required to IngramWholesaleUK@ingramcontent.com If you do not already have an account, you can open one for free by completing the application form at the link below: Carton quantity versus minimum order levels The minimum quantity you can order is 1 copy. The carton quantity is a guide if placing orders in bulk. How will I be invoiced / billed? Soft copy invoices will be sent to the specified bill to address provided when an account is opened, these will be ed the day after your order/s are shipped. What do I need to do if our company / Business relocates? If your address changes once your account has opened, please wholesale.au@ingramcontent.com as soon as possible with full new address and contact number details, referencing your account number. 4 P age