CAM QM 01. Quality Manual & & !"#$ %

Size: px

Start display at page:

Download "CAM QM 01. Quality Manual & & !"#$ %"

Rose Sharp
5 years ago
Views:

1 Quality Manual CAM QM 01!"#$ % & ()*' & Date :1 /1/2010 Page No: 1 of 42

2 % # *, -#! & ' !" " #$ % &' () *+"%#$, -. ) /- -0 $ 1 " / " Date :1 /1/2010 Page No: 2 of 42

3 /# %. # "00 *, # Date :1 /1/2010 Page No: 3 of 42

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ate :1 /1/2010 Page No: 4 of 42

5 L #$32 1,*)3)!& -3 ' 51 3 STTU &9 =/*A 15/NX 3 U / - ')%,3 *+"%#$7 B)Z B7 / ) 1 / B4. 5 5A 4 30 $5'4 %( 5A B,"B.%BB3 3-35A * <&!"#$% 2)*+,-,./01'('& Date :1 /1/2010 Page No: 5 of 42

6 Date :1 /1/2010 Page No: 6 of 42

7 54 7' A 9G/- 7 H /, 3! *+"%#$[ 2 <& 3H<&+ -.1! 51 -<&)3%, 3 7 <& /:6A 9 % )5 3$ 3$0 2 +A 1-3$".0 =/-<&5?7 3#$))-, + 6A 9!,*)!.,-*&9- Z G $ 2+ $-,$ +9#$ 2++ *)+ -" 5A 0, > < 2 =3 =3 *,*")+.- $16A 9,#$32$%-'*.< -., =3 <&> $=3 G5."! G-\*F <) '.. &9 0,*+A 6A 9G&=% 5'+ #$,* 9 G-9/$*#$20 $2 <&+9 # $1)> 29); </G G /-1P+A =/6.F<D3$+9)3*G-2-<299G <)9%-0)+9=3 R Date :1 /1/2010 Page No: 7 of 42

8 *+"%#$ ;++- ;++-#,-;+, <-# STNT]N]N ;+, <3!"#$% 2)*+,-,./01'('& Date :1 /1/2010 Page No: 8 of 42

9 /+#= *> 2' 2'-# Date :1 /1/2010 Page No: 9 of 42

10 9]7 1 [ 2& *+"%#$4 "^ ^L,BBBC+ "+A *+"%#$ J ^9 (CAM-423- PD-01) - 0"51$ =3 9$ ;9< *+"%#$4 ".<' -'=3 -F <+.3.J <& ^E.<' +*I 3+;9 9 <9*A *+"%#$4 " =3 7,/+_ QT+.9%G * & J - 7 / / 3+!"4 -=3 #! =3 +9=3 ",*)`7 - 0"51$ 7 4 -=3! Date :1 /1/2010 Page No: 10 of 42

11 %. %> # Date :1 /1/2010 Page No: 11 of 42

12 Date :1 /1/2010 Page No: 12 of 42

13 %!"6 5: B B.&=3!, 3! 9=3 *+"%#$ B ( -+G -. *+"%=-; #$<)*@, * J / " &( +,*+B,* 2, 3! B *+"B%#B$> (.% *J :7,*B3 3B2++ *9EB =3 #$ 32;7,B* : H<&,BB- #B$+\B*<:$J -0B* 3+3$ 7 7 2,*E2 7 -,*2!"B.+!..H $,3J, *..: )K 7 * %-,*.4 #$+9. EB2B *!B.+.% 2+F <:B7,B2,B* =3?)-?%+ $-,*7 2,9,$,*5;;7 9`%#$0 - BJ 9=3 # $17 5-'8,K < -,B*B#$,- F <. -' *=3 `-#$%.: *.,*B"&,-.B$+BG /B7,* $-#$+9+ A *@32)$%-9#$,7 -' *!. 2+,2 BB 3$A *:+ B* [ B20B &9 2a, B1,B *',B$ B,*:+32#B,*+ HB, 7 7 2,* 7 &3H<&5-'7 *7 6 DABC45: 5;!"C4545: E25 ;7 =/ &'$/,*)"A )3$0 +A D3?2 Date :1 /1/2010 Page No: 13 of 42

14 5;B:545:,.9,3 W <> 2' (+ *+"%#$ 7,*,3J -I Z92 3 ) 1 $=3 :E27,* K,3 : * A 7 7 A *%-: 7 3+ * 9!, 33 ;F-!"E) %.=3 D<=/> + 3 ) 0 )* 2+F <0 +. 5;!"6 a $7,3J 3 $2< 2+ -8"3 -3. &#% % ) +A K0 *D $3 3/,3J, 3/,*,,3+K 7 @U 5;%+ +!+">'C:5: 5; -- ^,f-9 &/e dl+b- SSdOUdNXL+BB 3 Date :1 /1/2010 Page No: 14 of 42

15 SSdOUTTSL4 BB.* 9+9H,*,* &9:32,*+< 9+.?<&+\*+`+.4,*?+/J :3 2 =3 -+9=/+ --9-,*: &)%,J 'A 5; G"' 1 2 -, C)*'H%#*.<54 C''J 'A%C, % '%#*I 5: <5= %*DDA K'AL2- I%.C -5? C, 'A% /M, % -#'5@ %.*#%7) A'A 5N %'J, * K'A ) A- 5O C-C <%B<5P C D % K % ->' 5Q R 2C %AK 7T2'A%C'54S 9- " )V D %, %C U-544, 2%C ;JD%M. <-& Date :1 /1/2010 Page No: 15 of 42 5;C < -K * "-

16 @*/^ 5;M <5: 1): *+"%#$ (.& *J313$A,**3 3,*$&2+ *$%- ' & 3//= ! $ $2- )) 3 ;<2#$1,**,3J 3$ ^L,-=3 1H<&:H<) /5E ;C 7 7 -' *!.$%-/^ 5;% -- f,^-9 &/e 3 SSYdSdcSL4 B.* miss@mohe-casm.edu.egl,-./ $+J B G /7 J?! E2=/7 5-9 /+ "=& )-/.:+ -.A )- -J1GI )-)-$5-,* % L,&+ + / 3!.V, -. )A Date :1 /1/2010 Page No: 16 of 42

17 ;C 6 <*G % %1 32 %1/^ %'3$/^+ ;C 6 G -! M /^ 5;K." )e UY:&f3Z!8 A e SL+B- SdUSNSQOL+B 3 SdUXOOSSL4 B.* casm@imcu.sti.sci.egl,-./bb 5A,*&< - & + *D $ A,*F %[ 2.,*0-3 2!7 - E2-! 7 *D$03 &) D $5(&+9") - D7 -!.1A =)9)*$)) ;9 <G + *D $3 2 L&+ + /+ *D $+"%!.1A Date :1 /1/2010 Page No: 17 of 42

18 ;C K."W' *9D $+"%/^E 1 a+. '9D $/^+ ;C."" 'X *3$0-7 *D $ *;-/^ Date :1 /1/2010 Page No: 18 of 42

19 "#$%&! Date :1 /1/2010 Page No: 19 of 42

20 : General Requirements ISO 9001 : >'5= / 4.1->'++%"45= % %!"->'4545= ^L,3.F<Core % *J 3 *8-3 *3 $$%-' 3 %1 3 7 *D.!. 3 * 3 5;++DRSupporting ProcessesP % ++% D 34 5A 4 ^U Date :1 /1/2010 Page No: 20 of 42

21 @#$$%-' 32 Z -] " 7 51 ^NS 0*A < 2=/)3,) 2) ) $#$$%-9 &90 D-D3' 3H<& 51!!< -5' 3 *4 *[ 2%;'8 D3?32)A $) 3 9$%-`-0 )+., 3$ +A RProcess OwnerP% ")- "[ 2%9 ][ 2% 3.@545= ^L I ^D 4 ' #$,*<-,$%-' $%-90 $ G ;< CAM business Process Model#$ 3 $%-E<- RNP.%8A O545= 0" 51/- 3 + `A ) 2' + -+J+" 'A/D%!"->'Z":545=!"6 DA-C"!"%<!" Date :1 /1/2010 Page No: 21 of 42

analysis& Improvement Process Customer Requirements % L.

22 ISO 9001: $ *+"%#$ 9$%-E<-RNP.% Resource Management process Supporting ProcessesSystem's Management Process Measurement analysis& Improvement Process Customer Requirements % L. Customer related processes CAM's Core Processes J 6 I J."" 'A CAM's Supporting Processes J6 < - %2 Customer Satisfaction Suppliers % Purchasing process +++', Maintenance process Date :1 /1/2010 Page No: 22 of 42

23 5;Documentation Requirements ISO 9001: 2008 / 4.2Z++%":5= ^ L,C,3. ).% C0"+ *+"%#$/-,"-+. - >'54!"->'6, 6 DA% 7.%., %#. %! " ## %+++ 5: " 'A)*'/6, C'J %L<5= %, *6, L<)*'K $ ##### % ####&' % 5?, *[ JZ " ')*'K 1 "#######2 ( 0/////*, -. ) *++* *) 4-567%89:;< 3 '=- '=(LMNO0( 'S'''''''''''''R/I<;F>?PQF 'S'' )PTUQ< Date :1 /1/2010 Page No: 23 of 42

24 "#$%&( $%&( )*' Date :1 /1/2010 Page No: 24 of 42

25 ->'Z"5? *, %"/ %!"->' 45? 5;(Exclusions)F, ' ISO 9001:2008 ISO 9001: 2008 / 7.3 ISO 9001: 2008/ ISO 9001: 2008/ 7.6 BBBB$ S X 5;(Justification)!"->', ' Y)DZ"6 )%:5? + - $ 2,*, *+"%#$ 9 $ -N^S^O ZISO 9001 : 2008 / 7.3 $ 7 -+\* 7 $G2,*, *+"%#$ 9 $ - S^S^O 3< /9 -$ 7 *8" * " 3$ Z ISO 9001 : 2008 / $G2,*, *+"%#$ 9 $ -X^S^O ) *2 / 9) 9 3/9 -$7 *8" 0$ Z ISO 9001 : 2008 / \*24 7 )-!"->'Z"-%L<% =5? + + 5!' Date :1 /1/2010 Page No: 25 of 42

26 ". -*, Date :1 /1/2010 Page No: 26 of 42

27 <++++ :Management +A F % 1>!. 15(#$4 " ^L,C< -#$/-0 $ $+ + " $%-?3>2' -- 3$53$0 &?, RCAM-530-DC-01) #$3 5%-/^S RCAM-541-DC-01) #$3 &95%-/^X RCAM-560-PR-01) 1 < -^O RCAM-600-PR-01) / 3$ +A ^Q ;Customer focusl. 7+++:5@ >4 &< -+A -'5(15$53$ +9+.?31$<-1,*) D3') 5 3$ ;Quality Policy =5@ ) $ #$4 " +& #$3 Z 7 #$3 31 )5 > +.? ).)))*+.?)+ 8A &.)3) Date :1 /1/2010 Page No: 27 of 42

28 Planning 5; Quality Objectives G +. D3?#$3 3 1 $3 - &9 &9 & $ ) > +.?3 (CAM-541-DC-01) ;Quality Management System 3$/-$ $2 :Responsibilities, Authorities and Communication%I, I%., %@5@ Authorities Responsibilities : %., % 45@5@, -. ) 2+#$ 1 7 "N^N^Q^Q =3 ) )' 1)+ 3, 7 5+A F % *+"%#$1S^N^Q^Q - =3 * 0 $ 5%-/ + +" G7 2 *. ' 5( 9001:2008BBB 7 3$$#$/ $< -59)\/+ +" 1 X^N^Q^Q L,C,*/-03 *3.$3) / ,*$ J -)-?%+= " 39#$), 23.% $.%3 ^E Date :1 /1/2010 Page No: 28 of 42

29 @)-5)- = 2,*$ 5/ 3$ - 2+.%3 ^H 7 $F <+ 7 2$%-'+09< -9\+ "[ 1+"%), 7 $ 3 5/ 3)+ + 3h /+ +"'5( 1 0 F </- +G3 D'+D;'4 "91 9#$4 "D 7 G *+"%#$, -. )RN^QP.%8A 1+ *' 9 #$3, -. )8A ^` Date :1 /1/2010 Page No: 29 of 42

30 ), 3! %!">'C]45@\-# Date: 1/1/2010 Page No30 of 42

31 ), 3! ; Management Representative<++:5@5@ G" 9=/*A 1/-[ 2 *1&+A 4 7 G "`A ;<G 3.,*> 2' ; Internal Communication++2%I, I=5@5@ 51$>29$%-9;9A 9/-[ 2 *$ 327 (CAM-553-PD-01) ;Management Review<+++ N5@ -'=3 + 1$#$/-=3 1< - 51$-,* $+ [ * #$/-0 $ Date: 1/1/2010 Page No31 of 42

32 ), 3! "0 "#/ Date: 1/1/2010 Page No32 of 42

33 N 7 ), 3! Provision of Resources++45N A! % 3 *+"%#$ L%H<&:-<& 3 + G 3 */-0 $ 3 *+! 7 "#$), 2 3!!)' < 2> =/ D 5'! 7 3 %+ - *^O Human Resources ++:5N ;General-+++45:5N / 3$ %1 3 *+"%#$ < -=3 ) F359D39F<.:#$3+ 3+"%" :Competence, Awareness and TrainingKL*:5:5N < -(CAM-622-PD-01)BBBBD 5.51$ *+"%#$ L,C+A D 5.3 9< -+ "[ 2%' )H<&*! K 3 * ^E Date: 1/1/2010 Page No33 of 42

34 ), 3! &-,*) &9)7 2$%-'< -D3?3. = A ^ &(P+ 33D 37 2 #$3 &90,*& 51$R@@@@@ ) 2 <- K '(CAM-424-PD-01) Infrastructure++'=5N!)9 +.9, * #$ 1+"% 3!#$/+8" 2+#$3 7.%-" Work Environment+++ ++?5N $%-' $$#$32+.']] 1" " + #$/<2? 7 )- 32*+.9] *-^S $$+.'],* -)7 )0 + $+ K 2+D 9 )5A 1" )! 3-=3 " *-=3 *^d Date: 1/1/2010 Page No34 of 42

35 ), 3! *23 42 (5 1 Date: 1/1/2010 Page No35 of 42

36 %+++2-Z++++5O 7 ), 3! Planning of Services Realization%2-Z""245O BB1 3$#$"$533$#$2 3 < -$ 3 2 +A (CAM-500-PR-01) Customer Related Processes % :5O =*3$ 7 &< -=3 #$+.?)3 & 5 3$ ^N (CAM-821-PD-01) 3 351$7 21$ & 27 2> 29 $%;9 -- 3$ 2 A 3$^S 514 -$) )3 #$95 $ Design& Development"-, Z Purchasing %+++++?5O 0-$#$$%-9 < -3$2!)'2 ^N %51$= 3! 1+"%3!.1 2+#$ = 3! 1+"%3!.12+& = 1 1 ^S 4 " $ =*=#$) $ =- 3 3$ -> <+ +=30+R 7 7 2P!. 15(#$ Date: 1/1/2010 Page No36 of 42

37 ), 3! = 3! 1+"%3! ^X 3$ 7 3$ 2 - =3 ))- 4 9=3 =*)- Services Provision%2-+@5O.< -,*5 33$#$ 2< -7 2$%-' < - ^N $ - 7 3$3 2H<&$"+A ;<D3') *. 5 3) 3 2H<& [ "7 2+0 G-*#$), BBBBBB [ 2 3 < ^S,*'+. G-< -> ; *+. G- 3#A < 2);9+9 +>.%9$ J ) R 3#A 7 2)- 95 3$P.3 */2a $;')3-+. 3[ 2]1$ 2) )&! =3 3#A 2 3=2 Control of monitoring and measuring $, % #N5O 6 6devices #$/-0$BBBBBB Z Date: 1/1/2010 Page No37 of 42

38 ), 3! : 5P Date: 1/1/2010 Page No38 of 42

39 ), 3! $ ++++5P General P >4 F<.-5.- " 35';4 #$ F H<)594 %(A 2+5 3=/)3 )3 3 "7 /=/)3 Monitoring and Measurement$ ++#:5P ;Customer satisfactionl. L++++& 45:5P 4 3$55A >0-$R)%9.P;4 >4-3="7 3. (CAM-800-PR-01) + 3,*D-,"9], 7 51<21,*K"-I 5 ;9 ;Internal Audit % :5:5P 51$/- 3 =3 32 < -#$+A L/-+9+.?3(CAM-822-PD-01) : $"7 $^9 G 3 * 0$^D %L<)*' -D)*'K D % )*''I)2B & " 2% - '"-%I, <% #'8 Date: 1/1/2010 Page No39 of 42

40 ), 3! :Monitoring and Measurement of Processes% $ #++++#=5:5P 4 $)"9 3 *4 ) /-3- " 3 3 *+ R' 15(5P 3" )-.59,*)%-)A 3.$$25' 3 * =3 -]/.7 25' )$$2K"-0,*D-,"9, / " %/ Monitoring and Measurement of Services%2$ #++++#?5:5P 0,3 &?2=3 #$), 2[ " ,"0 -+A. H<&5 3) *. 3$ 7 3 2$=3 ; Control of Nonconforming Products/Services"9%'0%2#=5P $ -]251$$ 2]- 2 -,*$ $.), 7 51 Analysis of Data%++'?5P -- 3"+\*/- 3.<&$^N F <+. "7 /)3 3/-,*) $ 3 * " > $+ [ * Date: 1/1/2010 Page No40 of 42

41 ), 3! 3D.0-1> $$%-?32-3 K"-I #$ 3.%20 ;Continual Improvement+ 45@5P 2+ 3.<&./- 3 *,*+ =3 "#$ -0 $ " 7 51 :Corrective Action+, %L<:5@5P D9!1(CAM-852-PD-01) " 7 5V05/ J.-$ :preventive Action+#%L<=5@5P J-(CAM-852-PD-01) " 7 5V05/ $%-92,*$ Date: 1/1/2010 Page No41 of 42

42 ), 3! Z #]4\-#Z ISO 9001: N CAM-423-PD-01 CAM-424-PD-01-0"5/ 5/ S X Item no.5 CAM-500-PR O CAM-530-DC-01 CAM-541-DC-01 #$3 &9 Q c CAM-553-PD / d Item no.6 CAM-560-PD-01 CAM-600-PR-01 15/ / 3 Y U CAM-622-PD-01 D 5.5/ NT CAM-740-PD-01 %5/ NN CAM-751-PR-01,3 %1 3 NS CAM-751-PR-02,* 3 NX CAM-751-PR-03 *J 3 NO CAM-751-PR-04 + *8-3 NQ CAM-751-PR-05 + *3 $$%-' 3 Nc CAM-751-PR-06 +, %1 3 Nd CAM-751-PR-07 E2 *!.D. 3 NY CAM-751-PR-08 * 3 NU Item no.8 CAM-800-PR ST CAM-821-PD-01 CAM-822-PD-01 CAM-824-PD-01 CAM-830-PD-01 CAM-852-PD A 4 5/ 32 5/ $%-95/ $ Z -] 25/ " 7 515/ SN SS SX SO SQ Date: 1/1/2010 Page No42 of 42

SPAREPARTSCATALOG: CONNECTORS SPARE CONNECTORS KTM ART.-NR.: 3CM EN

SPAREPARTSCATALOG: CONNECTORS ART.-NR.: 3CM3208201EN CONTENT SPARE CONNECTORS AA-AN SPARE CONNECTORS AO-BC SPARE CONNECTORS BD-BQ SPARE CONNECTORS BR-CD 3 4 5 6 SPARE CONNECTORS CE-CR SPARE CONNECTORS