The SpyPhone software is activated using an Activation Code which is valid for one year.

Transcription

1 1 BlackBerry Guide

2 Legal Disclaimer It is the responsibility of the Spy Phone user to ascertain, and obey, all applicable laws in their country in regard to the use of Spy Phone for "sneaky purposes". If you are in doubt, consult your local attorney before using Spy Phone software. By downloading and installing Spy Phone, you represent that it will be used in only a lawful manner. Logging other people's SMS messages & other phone activity or installing software on another person's phone without their knowledge can be considered as an illegal activity in your country. We assume no liability and are not responsible for any misuse or damage caused by our Spy Phone software. It is the final user's responsibility to obey all laws in their country. By purchasing & downloading our software, you hereby agree to the above. Manual The SpyPhone software is activated using an Activation Code which is valid for one year. Downloading And Installing 1. Open the Internet Browser, and go to the web address, f to link and installation download. 2. Select Download. And installation will begin automatically. 2

3 Activate The Software After installation the product must be activated and configured using the SECRET SETTINGS screen. 1. To open Secret Settings screen, enter *# , then press the green CALL key, followed by the red END CALL key. On some versions of Blackberry pressing the END CALL key will make the setting screen disappear. If this happens, try again and do not press the END CALL key at all. 2. The program must find a proper Internet connection to the server. Press OK to begin. 3. If the product is not yet active, you will be asked to activate the product. 3

4 4. Then press MENU Key ACTIVATE 5. Enter your ACTIVATION CODE and press ACTIVATE.(If your activation code is ) 6. You will see Activate success. Press OK to set up your options. If you can t activate you either don t have a BIS data plan or you are using an incorrect APN in the Blackberry (phone) TCP settings. Check the trouble shooting guide at the end of this manual for help. 4

5 NOTE: After activation, the code to open the settings screen changes from *# to *#Activation Code. So if your Activation Code is , after Activation you would open by dialing *# and immediately ending the call, as when using the default code before. Any time you open the secret settings screen, always check the CALL LOG history to delete any record of the *# number. CUSTOM SETTINGS Open the secret settings to make changes in how the Spy Phone software is controlled. To open the setting screen please enter *#Activation Code. Then press the green CALL key, followed by the red END CALL key. On some versions of Blackberry pressing the END CALL key will make the setting screen disappear. If this happens, try again and do not press the END CALL key at all. Note: transmitting events incurs GPRS data costs, but these can be minimized by selecting a large number of events and long timer settings. These costs are very small, because the amount of data the software transmits is small, but do check with your operator. From the phone bill it is not possible to determine where the device is connecting to, but only the amount of data that was transmitted. 1. Report Timer: is used to set how often the application should report to server. The application will report all captured events when this timer has elapsed. We recommend setting REPORT TIMER: 1 hour (report once per hour) 5

6 2. Max Number Of Events: application will report to server when X number of events have been captured. This works together with the above settings (either/or, whichever timer setting occurs first). We recommend to set: MAX NUMBER OF EVENTS: 10 events 3. Activies To Monitor: is used to set which events the application will capture. Tick or un-you re your choices. We recommend selecting only the events important to you, to minimize data traffic. s will consume the most data. 4. Monitoring Number: Shows the currently defined Monitor number. We recommend you not edit this directly, but send the SMS command to turn on mic monitoring, which properly sets the Monitor number (next section, Step21) 5. SIM Change: Makes the Target send a discreet SMS to the defined Monitor if the SIM card is changed, providing the new number so you may continue making SpyCalls. (outgoing SMS alert is not kept in Target logs) 6

7 6. GPS Change Refresh Time: Only shown if Target supports GPS. Defines how often to turn on GPS and save the location data. Setting it too often may quickly drain the Target s battery. GPS will be reported with all other events according to Report Timer settings. 7. Watch All Numbers: This setting allows you to receive SMS Alerts when the TARGET phone makes either an incoming or outgoing phone call to any phone number. After receiving SMS Alert, you need to make a call to the target phone. Your call will be patched into the target s conversation in secret. Please note that Call Interception feature will work with phones on GSM networks only. 8. Capture Status: Once any item is selected, capturing should automatically begin. Pressing the button performs the action stated. Current Capture Status is noted at the bottom of the screen. All options are saved dynamically. To exit settings screen after all options have been set, click Menu Key/Close or simply press the End Call key. When exiting, you may be prompted to TEST CONNECTION if you have not already. 7

8 COMPLETING BASIC SETUP Do this to prevent incoming Spy Calls from showing up in the Target s call logs. This step is not required for Blackberry Storm and Blackberry Tour. 1. Press BlackBerry key> Press Menu Key > Options> General Options 2. Select phone list view, Change Phone List View to CALL LOG If this is not done there is a possibility your incoming Spy Call could appear in the Target call logs. Not a big problem as it does not affect the operation of the Spy Call, & you can always blame it on an accidentally pressed speed dial. However if you set this correctly then your incoming SpyCalls should never appear in the call history. 3. Verify Application Permissions From your Monitor phone, send tbdz as an SMS text message to the Target phone (all lower case, without the quote marks. Do not allow your monitor phone to automatically capitalize the text). This is the default command to receive a Diagnostic Report, as an automatic SMS reply. This verifies the program is working and has the required permissions. As a trouble-shooting resource, it may be requested at any time to verify program status and settings. Whenever the Target receives an SMS containing a defined command, it will send a reply SMS to the number which sent the command, in this case the Diagnostic Report. All command responses are discreet, as the outgoing SMS text is not saved in the Target s SMS logs. When the SMS is received on the Target, dialogue boxes may appear if any permissions haven t been set yet or were not saved properly For all pop-ups that appear, select Don t ask this again and then select Allow this connection. If you do not see any permission boxes it means all permissions have already been set correctly. 8

9 Set Monitor Number by SMS Command 1. From your Monitor phone, send bceq as an SMS text message to the Target phone (all lower case, without the quote marks). On the Target, select Don t ask this again and then Allow this connection for any pop-ups that might appear. You will receive an OK response to your Monitor phone. 2. bceq is the default command to turn on Spy Call mode (remote monitoring) for ANY number that sends the command. After receiving the OK response, call the Target from your Monitor to verify it will discreetly answer as a Spy Call. Send SMS command to turn on Spy Call & automatically set your full Monitor number properly in the settings. This is the preferred method. Spy Call may be turned on or off remotely for any number, at any time. See SMS Control Section for more, next page. When making a SpyCall, the Target phone may be go into hands free or speakerphone mode so you can hear through the mic in 360 degrees (Omni-directional).Mute your Monitor phone to prevent the other party from hearing sounds from your side. Note: The Intercept Call feature is not compatible with CDMA networks. Please see note below for more information. IMPORTANT NOTE: Regarding Spy Call on GSM (AT&T/ T-Mobile/Others) or CDMA networks (Sprint/Verizon/Others) If the Target phone is not idle (is already on an active call, buttons are pressed, etc.) the Spy Call cannot be performed. In the case of GSM networks (ATT/T-Mobile), this will result in the Spy Call being REJECTED. You might hear a busy signal or the call may be diverted to voice mail. On CDMA networks (Sprint/Verizon) if the Target phone is ALREADY ON A CALL, the incoming SpyCall will ring through as a normal Call Waiting call, with your Monitor number appearing on the Target s Caller ID and the normal Call Waiting beep heard. This is why Intercept Call is not CDMA compatible. This is due to the way Blackberry handles the 2nd incoming call on CDMA networks. For this reason you may want to use a cheap, prepaid SIM card or an otherwise anonymous number for the Monitor phone, if your Target device is on a CDMA network. Or simply be prepared to say hello if the Target answers, understanding that the Spy Call cannot work in this case anyway, because they were already on another call at the time. This is not an issue with GSM networks, which will automatically reject the Spy Call if an existing call is already in progress. With both network types, Spy Call will automatically disconnect if any buttons are pressed during an active Spy Call. Call Interception: An Intercept Call is where an incoming call from the MONITOR number is patched into any active call on the TARGET. If there is no active call, then the incoming call acts like a Spy Call. If you enable the Watch List then Final edition will immediately send a hidden SMS notice from the Target to your defined Monitor number, whenever an outgoing or incoming call becomes connected. If you then call the Target from your Monitor, you will be automatically added to the Live Call in progress. ***TARGET PHONE MUST SUPPORT CONFERENCE CALL (GSM NETWORKS)*** 9

10 SMS CONTROL COMMANDS Below is the complete list of all default SMS commands. These are normal SMS text you send to the Target to remotely control it, or turn on/off certain features. All commands are case sensitive and may appear alone or within the body of any normal SMS you send. These SMS are visible to the user and are processed for ANY phone number that sends a proper command, so use caution when setting custom commands. KEYPHRASE SETTINGS DEFAULT VALUE EXPLANATION Start Capture tuoa The SMS phrase used to start event capturing. Events are any , location, SMS or phone activity Stop Capture qajl The SMS phrase used to stop capture. Send Immediate gjmb The SMS phrase use to force immediate deliver of events Start Diagnostics tbdz The SMS Phrase used to send diagnostics Start SIM Monitor qaze Enable SIM Change Notification. When the SIM Card is changed, a SMS will be sent to the MONITOR number Stop SIM Monitor mbgu Disable the SIM Change Notification Start Mic Monitor bceq Start the Spy Call Answering Stop Mic Monitor zaou Stop Spy Call Answering Start GPS spsg To start capturing GPS (for GPS models Only) Stop GPS riwq To stop capturing GPS (for GPS models Only) Send GPS ekgz To send GPS location on demand (1 time) by SMS reply from Target (for GPS models Only) Enable Watch List lpdw To enable Watch List function Disable Watch List iwdl To disable Watch List function OPTIONALLY CHANGE DEFAULTCOMMANDS Open settings screen (after Activation, use *#Activation Code Send/End) On the Spy Phone settings screen, press MENU KEY SMS Control Now change the command words to any single or multiple word, phrase or character string, including all case and punctuation. All incoming commands must match exactly every character used. RULES FOR DEFINING CUSTOM COMMANDS: Short sentences are supported All punctuation and capitalization (case sensitivity) counts 10

11 Commands may appear anywhere within the body of any SMS text, but must be sent exactly as defined, and multiple word commands must be in correct sequence. Will appear as normal SMS (choose commands that can be part of longer messages, or will not arouse suspicion) Commands are accepted from ANY number sending a proper command (Keep commands unique to avoid others sending commands by accident) hi BabY_ can be sent as hi BabY_ or hi BabY_ how are you? Deactivation / Uninstall Software Deactivation If you wish to move the software to another (compatible) phone, you MUST DEACTIVATE before you can install and Activate on a new phone. ALL WEB REPORTS ARE DELETED WHEN YOU DEACTIVATE. DOWNLOAD ALL NEEDED DATA BEFORE DEACTIVATING. 1. Open the secret setting screen Press Menu Key Deactivate 2. To continue, choose YES. Then Enter your Activation Code, and Deactivate. This will delete ALL DATA from your web account. Download your information from the web before Deactivating. 3. When you see DEACTIVATION SUCCESS, you are ready to move the software to another (compatible 11

12 model) phone. Before installing to another device, please check our web site for all officially supported models. Uninstall Software To open Secret Settings screen > Press Menu Key > Uninstall 12

13 Reading Reports To read your reports, log in to your account at using your ID and password. After login you will see the Activity List screen. This screen provides a summary of events that have occurred on the mobile device. PLEASE DOWNLOAD AND DELETE YOUR DATA REGULARLY TYPE: VOICE, SMS, , Location, System. System events may be shown for SMS commands, or if a problem occurred on the monitored device such as a memory shortage. Recording may stop until the error is cleared DIRECTION: Was the event incoming or outgoing. A direction icon is shown MOBILE TIME: The time the event occurred, according to the mobile. SERVER TIME: The time the event was received at the server. This is always accurate TIME ZONE: Convert EVENT times to your local time CONTACT NAME: If there is a name in the phones address book associated with the number, it will be displayed. Otherwise, this field shows the number. For Location, it is location name or location id. CHECK BOX: Events may be selected individually using the check box. Once selected, they may be permanent deleted by using the DELETE button. DOWNLOAD CSV: Download the report to your computer as a CSV file. Please delete you data regularly 13

14 Main Page: After login, this displays all re-cently recorded events. You can filter this view by choosing VOICE, SMS, , LOCATION or SYSTEM views System Events: If the TARGET device has low memory, a SYSTEM even will be delivered. The soft-ware will stop recording till memory is available My Profile: Change password, see device connection status and renew your subscriptions Check Box: Events may be selected individually using the check box. Once se-lected, they may be perma-nently de-leted by using the DELETE link. Direction: Was the event incoming or out-going? A direction icon is shown. Contact Name: If there is a name in the phones address book associated with the number, it will be displayed. Otherwise, this field shows the number. For Loca-tion, it is location name or location ID. Mobile Time: The time the event oc-curred, according to the mobile. This is not ac-curate as it may not be set correctly 14

15 Search: Answer questions by carrying out pow-erful searches. You can choose the EVENT type, dates range, direction to search for specific key-words. If you have multiple devices, you can spec-ify the device VOICE SMS 15

16 Trouble Shooting BACKGROUND: Blackberry devices can connect to the Internet in a variety of ways. These connections may be restricted if the device is part of a corporate network. A corporate network will use a BES server which may block access. The preferred and only officially supported connection is a Blackberry Data Plan with BIS connection For users who are not part of a corporate network, then your access point to the Internet may not be correctly set up. Access Point is set in Options -> Advanced -> TCP. This should contain the details that allow the application to connect to the internet. Please contact your network operator to ask how to set up your Internet Access Point if you are unable to Activate the product. Problem 1: i can not activate the software after i have downloaded it from the internet. I get an error? Problem 2: i can not get the test connection to work it always fails? Problem 3: i have no events on the internet web server? THESE PROBLEMS ARE USUALLY DUE TO A PROBLEM WITH INTERNET CONNECTIVITY PROBLEM 1 and 2 The issue is that you cannot connect to the Internet. You either are not subscribed to a Blackberry Data Plan (BIS connection) or you do not have a correct GPRS access point defined (APN). Please check the settings in Options -> Advanced -> TCP -> APN. Your Target may not have this setting correctly configured. PROBLEM 3 This problem may occur AFTER you have successfully Activated and the software has been working for some time. Here are possible causes 1. Out of GPRS coverage. 2. The phone is out of credit. 3. The SIM card is changed. 4. Software has been removed / phone reformatted or OS upgraded If you do not have access to the phone, send a diagnostic command to the phone. If you receive a response this means the software is still working. If there is no response, the software has likely been removed by a phone reformat, unless the Target is off or unable to send an SMS. Examine the Diagnostic to see what the last connection status is. You can see a diagnostic report on page 12. If there is an error code and events are still saved in the program database, it means the program cannot make a connection to the Internet. In this case the device will continue to capture and store the events (as long as there is storage space available), and continue making the connection attempts according to the configured schedule of the Report Timer. Events should be delivered to the web account once a successful connection can be made. 16

17 DIAGNOSTICS The Diagnostic Report offers detailed information to help troubleshoot connection problems and other issues. To retrieve diagnostics you have two choices: You must either open up the CONTROL PANEL screen, and use the STATUS option. If you don't have physical access to the device, you can receive the diagnostic by sending an SMS with the command for Diagnostics to the Target phone. You will receive an SMS reply containing the diagnostic information. 1. CONTROL PANEL METHOD The status of the last connection, and the number of events transmitted. If there is an error you may see an error code given. The number of events waiting to be sent to your account (captured since last connection). 2. DIAGNOSTIC SMS METHOD Here is the meaning of the diagnostics: 1> ProductCode, App Version 2> Platform 3> O.S version 4> SpyCall status (0/1), Monitor # (if defined) 5> Capturing status (0=off, 1=on) 6> To capture: SMS, Call, , Loc, GPS (0 for disable, 1 for enable, * for unsupported) 7> Nº of SMS In, Out (captured since last update to server) 8> Nº of Call In, Out, Missed 9> Nº of LOC (Cell ID), Nº System events 10> Nº of Mail In, Out 11> Max Number of Events 12> Timer 13> Monitor Number (as currently defined) 14> Last connection Date, Time 15> Response Code 16> Network Name 17

18 17> GPS refresh period (if enabled, how often to capture GPS location) This legend contains all current status available for the Finsl version. Different versions or different models may not see all information listed here. For all support requests, please contact your supplier and provide arecent Diagnostic Report. 18