the Daisy Distribution Commission Guide Take a look at our Customer Service Fact Sheets inside Q Draft Version

Transcription

1 the Daisy Distribution Commission Guide Q Draft Version Take a look at our Customer Service Fact Sheets inside For more information, please contact Daisy Distribution on , or info@daisydistribution.com

2 Q1 Shouts Vodafone 12 Mobile Sharers New customers signing to Vodafone before the 31st March on a voice only plan can take a 12 sharer rate as opposed to the standard Month Red Business Plans There are 2 new 12 month plans within the Red Business model offering unlimited calls and texts and inclusive data allowances. These plans do not qualify for any volume bonus payments. O2 Samsung Galaxy Tab Customers connecting this O2 variant device to a 1GB mobile broadband plan can now receive the equivalent of a 2.50 discount on the monthly line rental, reducing this to 5 and saving them 60 over the 2 year term. There is a one-off payment for the device of 299 (normally 329) O2 Landline Bill Challenge Challenge your customers to send in their existing landline bills and if we can t demonstrate a saving by switching them to O2 we ll give them 25. Plus you will still earn your connected lines. plus for every customer that takes up the challenge and subsequently signs we will give them their first month line rental free. Orange Continuing: Low Entry Price Points with Orange Solo Orange has introduced new lower entry points on Solo s from 01/10/2012; Orange Business Solo Orange Business Solo These are available on 24 month contracts, For s see page 28. Continuing: New Handset Bonus Available A 10 handset bonus is payable for all new connections made with Orange variant devices. T-Mobile Continuing: New Handset Bonus Available A 10 handset bonus is payable for all new connections made with T-Mobile variant devices. Continuing: Business Upgrade Banding and Bonus T-Mobile have now introduced upgrade bandings with 30 renewal bands available across all 12, 18, 24 and 36 month contract terms, In addition an upgrade bonus has been introduced, Please see page 41 for details. 2

3 Contents 2 Q1 Shouts Orange Commissions 45 Important Network Information 3 Contents 23 Orange Commissions Update 46 Network Proofs 24 Orange New Business Commissions 47 Company Contacts Vodafone Commissions 26 Orange Business Upgrade Commissions 49 Network Contacts 5 Vodafone Commissions Update 30 Orange 3G & Data Commissions 49 Networks Terms & Conditions 6 Vodafone Sharer Commissions 32 Orange Business iphone & ipad 8 Vodafone Caller Plus & Resign Commissions 33 Orange Business BlackBerry VAS Commissions 9 Vodafone Migration Rules 34 Orange Business VAS Commissions 10 Vodafone VAS Commissions 35 Orange Handset Commissions 11 Vodafone VAS & Data Commissions 12 Vodafone VAS Commissions & Handsets T-Mobile Commissions 37 T-Mobile Commissions Update O2 Commissions 38 T-Mobile Business 1-Plan Commissions 14 O2 Commissions Update 40 T-Mobile Business Commissions 15 O2 Business New & Resign Advances 41 T-Mobile Business MBB & Upgrade Commissions 16 O2 Business Resign Advances 42 T-Mobile Business VAS Commissions 18 O2 SIM Only & Broadband 43 T-Mobile Internet & Broadband Travel Boosters 19 O2 BlackBerry & Data Advances 44 T-Mobile Business Handsets 20 O2 Business Bolt on Advances 21 O2 Landline Advances Welcome to Q1 s the Pulse from Daisy Distribution Happy New Year to all of our Partners. Where on earth did 2012 go?! It barely seems a few months since we were looking ahead into the new year and forming our plans for our second full year as Daisy Distribution and now we sit doing the same for The past 12 months have been both challenging and rewarding as we have continued to reinforce our standing within the distribution channel, leading the way on most if not all of our categories. Looking ahead into 2013 we have a stable proposition to start the year with, with many of the promotions and initiatives extended to bring you stability and security. However we are also looking for growth across all of our network propositions and are keen to engage with partners to help support them in developing initiatives to drive acquisition and promote retention. Customer engagement is even more critical in today s marketplace and you will see within this issue a number of key stats that are recorded about customer behaviour when they receive a high quality service and more importantly when they receive a poor experience. Customers will continue to be difficult to acquire and will be circumspect in selecting their partners so it is important that having won their business you have the means and mechanisms in place to manage their account throughout contract term making the effort to understand their business and its needs and to act proactively in support of them. Ultimately having a satisfied customer increases the opportunities to sell in more products and services and this can be achieved through a structured customer lifecycle management plan. Daisy Distribution can help you achieving this with a full toolkit of resources and collaterals at your disposal. At Daisy Distribution we remain committed to serving the channel and will continue to strive towards contributing to our partners success. I would encourage you all to continue with the great work and please do not hesitate to engage with any of the Daisy Distribution team for any support, guidance or assistance you may need. Have a great start to 2013 and I wish you a successful and prosperous year ahead. Dave Dave McGinn Managing Director 3

4 UNSATISFIED CUSTOMERS GET EVEN "YOU WOULDN'T BELIEVE THE CUSTOMER SERVICE I JUST RECEIVED..." THE CUSTOMER Customers who experience bad customer service do the following: TELL - family/friends/peers 52% ASK - for a supervisor/manager 51% STOP - doing business 35% SUBMIT - a negative survey 27% WRITE - on social sites 16% POST - letter 13% OTHER 4% For more information, please contact Daisy Distribution on , or info@daisydistribution.com

5 Commissions Update NEW 12 Mobile Sharers New customers signing to Vodafone before the 31st March on a voice only plan can take a 12 sharer rate as opposed to the standard 15. NEW 12 Month Red Business Plans There are 2 new 12 month plans within the Red Business model offering unlimited calls and texts and inclusive data allowances. These plans do not qualify for any volume bonus payments. NEW New Red Business Bolt-ons Three new bolt-ons have been introduced for the Red Business tariffs to cover 08 numbers, 3 data size BES bolt-ons and 3 Data Boost bundles. Please refer to page 12 for details. 70 Volume Bonus Earn up to 70 for every new Vodafone connection with a 50 connection bonus for writing just 10+ new connections in a month, plus a further 20 bonus where your opening churn rate is below 10%. 60 One Net Express Bonus Every time you convert a new customer over to a One Net Express variant tariff you will earn an additional 60 over and above the basic sharer rate. With the volume bonus payments this brings the total maximum for a Vodafone sharer to a massive Months Free Line Rental The promotion to offer new customers 3 months free line rental on all sharers on their account has been extended until 31st March. This promotion can be combined with the bonus offers above and is fully revenue protected. Mobile Broadband Commission Changes Please refer to page 11 for a full update on drops to all Mobile Broadband plans. Data Sharer Bundle Commissions Please refer to page 10 for a full update on the amended Data Sharer s. Q Draft E&OE 5

6 Vodafone Sharer Commissions 60 Bonus for all O.N.E Sharers See page 6 for full details on this bonus. Business Sharer Commissions - With One Net Express 24 month line rental 24 month * 24 month line rental 24 month * 20 Connection Bonus For all One Net Express Leaders 24 month line rental 24 month * Business Sharer 500 O.N.E Business Sharer 1000 O.N.E Business Sharer 1500 O.N.E Business Sharer 2000 O.N.E , Business Sharer 2500 O.N.E , Business Sharer 3000 O.N.E , Business Sharer 3500 O.N.E , Business Sharer 4000 O.N.E , Business Sharer 4500 O.N.E , Business Sharer 5000 O.N.E , Business Sharer 5500 O.N.E , Business Sharer 6000 O.N.E , Business Sharer 6500 O.N.E , Business Sharer 7000 O.N.E , Business Sharer 7500 O.N.E , Business Sharer 8000 O.N.E , Business Sharer 8500 O.N.E , Business Sharer 9000 O.N.E , Business Sharer 9500 O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Business Sharer O.N.E , Please see the box on page 22 for 50+ connections. *Commission figures shown include a 10 SIM rebate. Business Sharer Commissions - Mobile Only 24 month line rental 24 month * 24 month line rental 24 month * 24 month line rental 24 month * Business Sharer Business Sharer Business Sharer Business Sharer Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , Business Sharer , , Business Sharer , , Business Sharer , , Business Sharer , , Please see the box on page 22 for 50+ connections. *Commission figures shown include a 10 SIM rebate. Q Draft E&OE 6

7 Vodafone Sharer Commissions 4% Rev Share for Perfect Partners See page 6 for full details on this bonus. NEW Business Sharer Additional Commissions NEW 24 month line rental 24 month * Business Sharer Additional Business Sharer Additional Business Sharer Additional O.N.E One Net Express Included Within Plan Daisy Distribution has launched its own variant of the Vodafone Business Sharer price plans now with One Net Express included. This combined presentation gives customers ultimate flexibility from their mobile communications, incorporating: Inclusive calls between users and to UK landlines Free voic retrieval Inclusive shared SMS Free Wi-Fi & tethering with data bundles As well as a range of data and roaming bundles to further enhance the usability of the plans. By including One Net Express as part of the standard delivery you are also able to give your customers the added benefit of: 1 geographic landline number per account Multi user hunt group facility Auto call attendant Single voic for landline and mobile These features are included in the plans for just 2.50 per sharer, and 20 for the overall account, already built into these line rentals. Plus, in exchange for you offering this enhanced customer package, Daisy Distribution is offering an additional 60 sharer bonus. *Please note that if a customer does not want to receive the benefit of the landline functionality within their plan, a basic tariff model is also available. IMPORTANT: 50+ Connections The rates shown apply to business between 1 and 49 connections. For deals of 50+, a separate prior approval must be received, where the rates shown may be subject to change at Vodafone's discretion. New Single / Red* 12 month line rental 12 month 18 month line rental 18 month 24 month line rental 24 month New Single 100 n/a n/a n/a n/a New Single 300 n/a n/a n/a n/a New Single 600 n/a n/a n/a n/a Red n/a n/a n/a n/a Red Data 2GB Wifi n/a n/a n/a n/a Red Data 3GB Wifi n/a n/a n/a n/a Red Business with O.N.E n/a n/a n/a n/a Red Business Data 2GB Wifi with O.N.E n/a n/a n/a n/a Red Business Data 3GB Wifi with O.N.E n/a n/a n/a n/a Vodafone Red 12M Sim Only Commissions 12 month line rental 12 month 18 month line rental 18 month 24 month line rental 24 month SIM Only Red Business with O.N.E n/a n/a n/a n/a SIM Only Red Business Data 2GB Wifi with O.N.E n/a n/a n/a n/a *For rules surrounding migrations to Red tariffs, please see page 12. Q Draft E&OE 7

8 Vodafone Caller Plus & Resign Commissions 60 Bonus for all O.N.E Sharers See page 6 for full details on this bonus. Business Caller Plus Commissions 12 month line rental 12 month * 18 month line rental 18 month * 24 month line rental 24 month * Business Caller Plus Quotation Required** n/a n/a Quotation Required** Business Caller Plus (25%) 9.00 Quotation Required** n/a n/a 7.65 Quotation Required** Commercial Caller Plus Quotation Required** n/a n/a Quotation Required** Commercial Caller Plus (26%) Quotation Required** n/a n/a 8.49 Quotation Required** Company Caller Plus Quotation Required** n/a n/a Quotation Required** Company Caller Plus (25%) Quotation Required** n/a n/a Quotation Required** Please see the box on page 22 for 50+ connections. *Commission figures shown include a 10 SIM rebate. **Caller Plus Commissions Any connections to Caller Plus tariffs will require a bespoke quotation for and may be excluded from Volume Bonus/Ports In Bonus. Any connections to Caller Plus tariffs will no longer automatically generate a mid-term Banding. Please contact the Retentions and Funding Department to discuss any Caller Plus tariff opportunities. Business Renewal Commissions ARPU banding 12 month 18 month 24 month 24 month in-life In-life eligibility month Resign - A n/a n/a n/a n/a n/a Resign - B n/a n/a n/a Resign - C n/a Resign - D n/a Resign - E n/a Resign - F n/a Resign - G n/a Resign - H n/a Resign - I n/a Resign - J n/a Resign - K n/a Resign - L n/a Resign - M n/a Resign - N n/a Resign - O n/a Resign - P n/a Resign - Q n/a Resign - R n/a Resign - S n/a Please see the box on page 9 for 50+ connections. The renewal bandings will now be issued every 6 months in March and September, with their eligibility until the end of that 6 month period. In-life renewals are valid up until month 22 (60 days before the out of commitment date), at which point full-term renewals will come into effect; any contact shortfalls will be added to the new term. The renewal bonus is not available for SIM Only tariffs or 3, 6 and 12 month Mobile Broadband tariffs. Caller Plus plans do not automatically generate an in-life banding; please speak to Daisy Distribution s Retentions and Funding Department for further information. Please note that when submitting an in-life renewal request you must ensure that any required bolt-ons / additional services are included on the submitted order and appear on the customer contract. Should an in-life renewal request be submitted without bolt-ons / additional services it will be assumed that they are not required, regardless of whether the customer currently has these and will be removed from the existing account. Q Draft E&OE 8

9 Vodafone Migration Rules 50 Product Bonus On One Net Express Migrations Vodafone has updated its rules surrounding migrating Voice-Only plans to One Net Express Single and Sharer plans. These rule changes are designed to recognise a customers true value by paying migrations based on renewal bandings, and in addition a 50 product bonus has been introduced for the quarter, to further increase the value in moving your existing voice customers to One Net Express. The previous One Net Express Migration s are no longer valid. The updated rules are outlined below. Migrations from point of connection to earliest in-life resign point Between the point of connection and the earliest point of in-life resign eligibility, pro-rata claw back of the last able event will occur*. Thereafter: - if the last commissible event was acquisition, then full acquisition on new 24 month contracts will be paid, PLUS a 50 product bonus** - if the last able event was an in-life resign, full in-life renewal banding amounts will be paid on new 24 month contracts PLUS a 50 product bonus** - if the last able event was a full term resign, full full-term renewal bandings on new 24 month cotnracts will be paid, PLUS a 50 product bonus.*** Migrations from point of in-life resign eligibility to full term eligibility - From point of in-life resign eligibility to full term eligibility, no claw back will occur. In-life banding PLUS a 50 product bonus will be paid. - From point of full term resign eligibility, no claw back will occur. Full term banding PLUS a 50 product bonus will be paid. Business Sharer Additionals Migration Commissions * Please note that the 10+ and Churn bonus is not payable at this point. ** See page 20 for Leader s ***All in-life and full term resign bandings can be found on page Product Bonus Available Until 31/03/ month line rental 24 month * Business Sharer additional O.N.E Business Sharer Additional O.N.E Mig Please note that when an existing voice-only customer is migrated over to a One Net Express tariff, a 40 bonus is available, reflected in the table above. Vodafone Red Migration Rules Migrations from Your Plan to Red s: Any consumer customer wishing to upgrade will need to tariff change over to a new Red in line with the following: In Contract: Existing Your Plan customers can move up the tariff ladder at any point in contract. This is defined as moving to a plan with the same or higher contracted line rental. No is payable for an In Contract Migration. In Life Renewal: Existing Your Plan customers are permitted to drop one place down the tariff ladder when migrating to a Vodafone Red plan at their In-Life point. An In-Life Renewal banding will be paid, but not additional. Full Term Renewal: Existing Your plan customers can migrate to any Vodafone Red tariff. A Full Term Renewal will be paid according to the banding. Migration from Sharer plans to Red s: Any customer seeking to move from a Sharer to a Single User Plan can only be done with prior authorisation, in line with the following: In Contract: Existing Single User customers can move up the tariff ladder at any point in contract. This is defined as moving to a plan with the same or higher contracted line rental. No is payable for an In Contract Migration. In Life Renewal: Existing Single User customers are permitted to drop one place down the tariff ladder when migrating to a Vodafone Red plan at their In-Life point. An In-Life Renewal banding will be paid, but not additional. Full Term Renewal: Existing Single User customers can migrate to any Vodafone Red tariff. A Full Term Renewal will be paid according to the banding. Q Draft E&OE 9

10 Vodafone VAS Commissions 4% Rev Share for Perfect Partners NEW See page 6 for full details on this bonus. Business Sharer VAS Commissions Line rental Commission Line rental Commission DATA Standard Data 500MB Standard Data 1GB Standard Data 2GB Standard Data 3GB BIS 500MB BIS 1GB BIS 2GB BIS 3GB BES Express 500MB BES Express 1GB BES Express 2GB BES Express 3GB BES 500MB BES 1GB BES 2GB BES 3GB ONE NET EXPRESS One Net Express Landline One Net Express Hunt Group ROAMING 100 International Minute Line rental Commission SHARED TEXTS Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text SHARED TEXTS Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Data Sharer Bundle 5GB Data Sharer Bundle 8GB Data Sharer Bundle 10GB , Data Sharer Bundle 15GB , Data Sharer Bundle 30GB , Data Sharer Bundle 45GB , Data Sharer Bundle 50GB , Data Sharer Bundle 70GB , Data Sharer Bundle 100GB 1, * Contact Daisy Distribution Data Sharer Bundle 150GB 1, * Contact Daisy Distribution Data Sharer Bundle 200GB 2, * Contact Daisy Distribution BES Sharer BESX Sharer Please see the box on page 22 for 50+ connections. Any data and bolt-ons added mid-contract will be paid a pro-rated amount based on the s above. Business Sharer Text Business Sharer Text Business Sharer Text Business Sharer Text Q Draft E&OE 10

11 Vodafone VAS & Data Only Commissions 60 Bonus for all O.N.E Sharers See page 6 for full details on this bonus. Caller Plus VAS Commissions Line rental Commission DATA BlackBerry Enterprise Service 500MB BlackBerry Enterprise Service 500MB (24) BlackBerry Enterprise Service 5GB BlackBerry Enterprise Service 5GB (24) BlackBerry Internet Solution 500MB BlackBerry Internet Solution 500MB (24) BlackBerry Internet Solution 5GB BlackBerry Internet Solution 5GB (24) BES Express 500MB BES Express 500MB (24) BES Express 5GB BES Express 5GB (24) Standard Data 500MB Standard Data 500MB (24) Line rental Commission DATA Standard Data 5GB Standard Data 5GB (24) Vodafone Plus 500MB Vodafone Plus 500MB (24) Vodafone Plus 5GB Vodafone Plus 5GB (24) Windows Mobile 500MB Windows Mobile 500MB (24) Windows Mobile 5GB Windows Mobile 5GB (24) TEXT Text Text Max Please see the box on page 9 for 50+ connections. Any data and bolt-ons added mid-contract will be paid a pro-rated amount based on the s above. *Only payable at point of connection and is not payable on resigns or upgrades. Data Only Commissions Line rental Commission* Line rental Commission* Line rental Commission* Mobile Broadband Standby (3) Mobile Broadband Casual (24) Mobile Broadband Constant Mobile Broadband Standby Mobile Broadband Connected (3) Mobile Broadband Constant (24) Mobile Broadband Standby (24) Mobile Broadband Connected Mobile Broadband Euro Traveller Mobile Broadband Casual (3) Mobile Broadband Connected (24) Mobile Broadband World Traveller Mobile Broadband Casual Mobile Broadband Constant (3) See page 9 for 50+ connections. * Commission figures shown include 10 SIM rebate. Q Draft E&OE 11

12 Vodafone VAS Commissions and Handsets 4% Rev Share for Perfect Partners NEW See page 6 for full details on this bonus. Vodafone Red VAS Commissions NEW Line rental 12 mth Commission 24mth Commission Line rental 12 mth Commission 24mth Commission Data Single Bundle 250MB 5.00 N/A BES 2GB Data Single Bundle 500MB 7.08 N/A Data Boost 500MB Data Single Bundle 1GB N/A Data Boost 1GB Data Single Bundle 2GB N/A Data Boost 2GB Data Single Bundle 3GB N/A MMS Data Single Bundle 5GB N/A Additional Landline Number Red BES Express Multi User Hunt Group BES APN Auto Attendant BES 500MB Bundle BES 1GB Handset Prices Handset Trade price (ex VAT) Handset Trade price (ex VAT) BLACKBERRY HTC BlackBerry Curve BlackBerry Curve BlackBerry Curve HTC One S HTC One V HTC One X BlackBerry Bold 9790 t t HTC Desire C BlackBerry Bold 9900 Black/White APPLE (available via a fulfilment model with Daisy Distribution) Apple iphone 4S 16GB t t Apple iphone 4S 16GB Apple iphone 4S 32GB Apple iphone 4S 64GB HTC One X Plus - 64GB SAMSUNG Samsung Galaxy Note Samsung Galaxy S Samsung Galaxy SIII 16GB Blue Samsung Galaxy SIII 16GB White Apple iphone 5 16GB Samsung Galaxy Note 2 Silver/White t t Apple iphone 5 32GB Apple iphone 5 64GB NOKIA Nokia Lumia 800 t t Nokia Lumia HUAWEI Huawei Ascend G300 White/Silver MODEMS K3772 White K4511 Black R VODAFONE ACCESS GATEWAY Sure Signal V VODAFONE ONE NET Huawei F610 3G Desk Phone Q Draft E&OE 12

13 UNSATISFIED CUSTOMERS GET EVEN Customers who experience bad customer service do the 52% spread the word 35% stop doing business For more information, please contact Daisy Distribution on , or

14 Commissions Update NEW Samsung Galaxy Tab Customers connecting this O2 variant device to a 1GB mobile broadband plan can now receive the equivalent of a 2.50 discount on the monthly line rental, reducing this to 5 and saving them 60 over the 2 year term. There is a one-off payment for the device of 299 (normally 329). NEW O2 Landline Bill Challenge Challenge your customers to send in their existing landline bills and if we can t demonstrate a saving by switching them to O2 we ll give them 25. Plus you will still earn your full bonuses on all connected lines. Plus for any customer that takes up the challenge and subsequently signs we will give them their first month line rental free. Business Single 50 & 100 Both tariffs have now been extended for connection until 30th June Joined Up Bonus The 50 connection bonus for every channel of landline or broadband connected for the first time continues while you can earn an additional 50 when you resign an existing customer and add any fixed lines before 31st March. 40 All In Bonus Earn an extra 40 every time you sell an All In package. Plus the 50 Joined Up bonus is also payable. Additional Services Don t forget to talk to your customers about other great services from O2 including Priority Moments, O2 Travel, Telemarketing Numbers and O2 Open. Price Increases Please remember the 3.2% price increase on all customer bills takes effect on 28th February. Customers will be informed by O2 but please ensure that they are all aware of this change. 14

15 O2 Business New & Resign Advances Business Connection Advances - 24 Month 24 month line rental Months paid in advance Advance revenue share payable Business Single Estimated further revenue share payments +35% of all out of bundle billed revenue 10+ Connections Total estimated revenue share payments Business Single Business Single Business Single Business Single Business Single Max Business Share Business Share Business Share Business Share , , Business Sharer (2010) On & On On & On On & On Additional Handset (2008) Best for Business PAYU All In - Mobile A SIM rebate is no longer paid on any O2 connections. *Connect 10+ new O2 business connections in the month and receive a 40 volume bonus. Excludes Best for Business tariffs. Qualifying s: Business Single 300/600/1200/Unlimited (24mth) Business Share 1300/2000/5000 (24mth) Business Share Additional Users (24mth) Business Super User (24/36mth) BlackBerry BES (data only) BlackBerry BIS/BES Express (not PAYU) (data only) On & On., All in - Mobile. Business Connection Advances - 36 Month 36 month line rental Additional 40 All In Bonus 20 See page 14 for full details on this additional connection bonus. Months paid in advance Advance revenue share payable Estimated further revenue share payments Volume Bonus 40 Volume Bonus* Now From Volume Bonus* Now From 10+ Connections Total estimated revenue share payments Additional Handset (2008) Best for Business PAYU A SIM rebate is no longer paid on any O2 connections. *Connect 10+ new O2 business connections in the month and receive a 40 volume bonus. Excludes Best for Business tariffs. Qualifying s: Business Single 300/600/1200/Unlimited (24mth) Business Share 1300/2000/5000 (24mth) Business Share Additional Users (24mth) Business Super User (24/36mth) BlackBerry BES (data only) BlackBerry BIS/BES Express (not PAYU) (data only) On & On. Business Resign Advances - 24 Month (When Signing On To Rev-Share For The 1St Time) 24 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Resign - Business Single Resign - Business Single Resign - Business Single Resign - Business Single Resign - Business Single Resign - Business Single Max Resign - Business Share Resign - Business Share Resign - Business Share Resign - Business Share , , Resign - Business Sharer Resign - On & On Resign - On & On Resign - On & On Resign - Small Business Regular Resign - Small Business Frequent Resign - Medium Business Regular Resign - Medium Business Frequent Resign - Large Business Regular Resign - Large Business Frequent , , Resign - Additional Handset Resign - Best for Business PAYU Resign - Business Certainty Resign - All In - Mobile % of all out of bundle billed revenue 15

16 O2 Business Resign Advances Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. Business Mid-Term Resign Advances - 24 Month (When Already In Rev-Share) J.U.B Bonus 24 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Mid-Term Resign (12mth Ext) - Business Single Mid-Term Resign (12mth Ext) - Business Single Mid-Term Resign (12mth Ext) - Business Single Mid-Term Resign (12mth Ext) - Business Single Mid-Term Resign (12mth Ext) - Business Single Mid-Term Resign (12mth Ext) - Business Single Max Mid-Term Resign (12mth Ext) - Business Share Mid-Term Resign (12mth Ext) - Business Share Mid-Term Resign (12mth Ext) - Business Share Mid-Term Resign (12mth Ext) - Business Share , , Mid-Term Resign (12mth Ext) - Business Sharer Mid-Term Resign (12mth Ext) - On & On Mid-Term Resign (12mth Ext) - On & On Mid-Term Resign (12mth Ext) - All In - Mobile Mid-Term Resign (12mth Ext) - Small Business Regular Mid-Term Resign (12mth Ext) - Small Business Frequent Mid-Term Resign (12mth Ext) - Medium Business Regular Mid-Term Resign (12mth Ext) - Medium Business Frequent Mid-Term Resign (12mth Ext) - Large Business Regular Mid-Term Resign (12mth Ext) - Large Business Frequent , , Mid-Term Resign (12mth Ext) - Additional Handset Mid-Term Resign (12mth Ext) - Best for Business PAYU Mid-Term Resign (12mth Ext) - Business Certainty Mid-Term Resign (12mth Ext) - All In - Mobile Business Contract-End Resign Advances - 24 Month (When Already In Rev-Share) + 35% of all out of bundle billed revenue 24 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Contract-End Resign - Business Single Contract-End Resign - Business Single Contract-End Resign - Business Single Contract-End Resign - Business Single Contract-End Resign - Business Single Contract-End Resign - Business Single Max Contract-End Resign - Business Share Contract-End Resign - Business Share Contract-End Resign - Business Share Contract-End Resign - Business Share , , Contract-End Resign - Business Sharer Contract-End Resign - On & On Contract-End Resign - On & On Contract-End Resign - On & On Contract-End Resign - Small Business Regular Contract-End Resign - Small Business Frequent Contract-End Resign - Medium Business Regular Contract-End Resign - Medium Business Frequent Contract-End Resign - Large Business Regular Contract-End Resign - Large Business Frequent , , Contract-End Resign - Additional Handset Contract-End Resign - Best for Business PAYU Contract-End Resign - Business Certainty Contract-End Resign - All In - Mobile O2 Resign Reversals Due to a high number of corrected resigns, from 1st January 2011 O2 will charge per CTN to reverse resign requests (This is to cover administration costs and reduce fraudulent activity). Please do not request any O2 resigns/upgrades from Daisy Distribution until you are in receipt of the approved and signed Customer Contracts and PO/Proofs.(Ofcom General Condition 23 - GC23). + 35% of all out of bundle billed revenue

17 O2 Business Resign Advances Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. Business Resign Advances - 36 Month (When Signing On To Rev-Share For The 1St Time) J.U.B Bonus 36 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Resign - Small Business Regular Resign - Small Business Frequent Resign - Medium Business Regular Resign - Medium Business Frequent Resign - Large Business Regular Resign - Large Business Frequent , , Resign - Additional Handset % of all out of bundle billed revenue Resign - Best for Business PAYU Business Mid-Term Resign Advances - 36 Month (When Already In Rev-Share) 36 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Mid Term Resign (12mth Ext) - Small Business Regular Mid-Term Resign (12mth Ext) - Small Business Frequent Mid-Term Resign (12mth Ext) - Medium Business Regular Mid-Term Resign (12mth Ext) - Medium Business Frequent Mid-Term Resign (12mth Ext) - Large Business Regular Mid-Term Resign (12mth Ext) - Large Business Frequent , , Mid-Term Resign (12mth Ext) - Additional Handset Mid-Term Resign (12mth Ext) - Best for Business PAYU Mid Term Resign (24mth Ext) - Small Business Regular Mid-Term Resign (24mth Ext) - Small Business Frequent Mid-Term Resign (24mth Ext) - Medium Business Regular Mid-Term Resign (24mth Ext) - Medium Business Frequent Mid-Term Resign (24mth Ext) - Large Business Regular % of all out of bundle billed revenue Mid-Term Resign (24mth Ext) - Large Business Frequent , , Mid-Term Resign (24mth Ext) - Additional Handset Mid-Term Resign (24mth Ext) - Best for Business PAYU Business Contract-End Resign Advances - 36 Month (When Already In Rev-Share) 36 month line rental Months paid in advance Advance revenue share payable on connection Estimated further revenue share payments Total estimated revenue share payments Contract-End Resign - Small Business Regular Contract-End Resign - Small Business Frequent Contract-End Resign - Medium Business Regular Contract-End Resign - Medium Business Frequent Contract-End Resign - Large Business Regular Contract-End Resign - Large Business Frequent , , Contract-End Resign - Additional Handset Contract-End Resign - Best for Business PAYU % of all out of bundle billed revenue Note on Estimated Further Revenue Share Payments These columns are based on the monthly line rental cost for the remaining contract length. For example, the first 24 months is paid upfront as Advanced Revenue Share payable, therefore for the remaining 12 months of the contract it is estimated you will earn as these columns. 17

18 O2 Business SIM Only & Broadband SIM Only Ongoing (Retention Tool Only) Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. J.U.B Bonus s only available at point of resign Receive 35% ongoing revenue share of total monthly billed revenue Mobile Broadband Advances Line rental Connection bonus Advanced revenue share (24 month) 40% Revenue Share Total Mobile Broadband 1GB (24) Mobile Broadband 2GB (24) Mobile Broadband Re-Sign Advances (When Signing On To Rev-Share For The 1st Time)* 40% Revenue Share Line rental Connection bonus Advanced revenue share (24 month) Total Resign - Mobile Broadband 1GB (24) Resign - Mobile Broadband 2GB (24) Mobile Broadband All-In Advances Line rental Connection bonus Advanced revenue share (24 month) Total Business Broadband - Home Office All In - Home Office Broadband * Please note that no advance is payable when resigning numbers that are already in revshare Business Broadband Revenue Share Ongoing revenue share * 50 Joined Up Bonus Receive 7% ongoing revenue share on the monthly subscription and the Fast Fix service when a customer chooses this option Terms: Applies to every O2 Landline and/or Business Broadband you sell. It doesn t matter how many mobiles the customer takes or if they re a non O2 mobile customer. The is paid once, so if you sell Landline and Business Broadband together you ll be paid 50 in total, not 50 for broadband and 50 for landline. If you sell an ISDN line, each chargeable channel will count as a landline connection. If you have an opportunity for more than 150 landlines please speak to your Business Development Manager. If you sell a customer the Calls Only option, i.e. they continue to pay their line rental to someone else, you will not earn the 50 extra.. Available from 1st January until 31st December Please note that landline bonus is not available on landline resigns. Handset Prices Handset Trade price (ex VAT) Handset Trade price (ex VAT) BLACKBERRY IPHONE BlackBerry Curve BlackBerry Curve 9360 Black/Purple BlackBerry Bold 9790 Black BlackBerry Bold 9900 Black MODEMS E iphone 4 8GB Black / White iphone 4s 16GB Black / White iphone 4s 32GB Black / White iphone 5 32GB iphone 5 64GB SAMSUNG Samsung Galaxy S3 Blue / White

19 O2 BlackBerry & Data Advances Blackberry Data Advances - New & Resign - Smartphone Handsets (When Signing On To Rev-Share For The 1St Time) Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. J.U.B Bonus 24 month 36 month Line rental Advanced rev share Total payable on connection Advanced rev share Total payable on connection BIS - The All Rounder 500MB BIS - The All Rounder 750MB BIS - The Works BES - The All Rounder 500MB BES - The Works Smartphone - The Basics Smartphone - The All Rounder 500MB Smartphone - The All Rounder 750MB Smartphone - The Works Please Note: Bolt On advances for resigns are only payable when the customer moves to revenue share for the first time. Blackberry Data Advances - New & Resign - Non Smartphone Handsets 24 Advance Now Paid Month 24 month 36 month Line rental Advanced rev share Total payable on connection Advanced rev share Total payable on connection The Basics The All Rounder 500MB The All Rounder 750MB The Works BlackBerry Data ADVANCES - NEW & RESIGN - DATA ONLY 24 Advance Now Paid Month 24 month 36 month Line rental Advanced rev share Total payable on connection Advanced rev share Total payable on connection Blackberry Internet Solution (Data Only) Blackberry Enterprise Solution (Data Only) Shared Data Advances 24 Advance Now Paid Month Line rental 24 month revenue advance Shared Data 3GB Shared Data 6GB Shared Data 9GB Data Bolt Ons 24 Advance Now Paid Month Line rental 24 month Contracted Data Top Up (100MB) Contracted Data Top Up (500MB) Contracted Data Top Up (1GB) Contracted Data Top Up (2GB) Contracted Data Top Up (3GB) *Not available to add onto Business Single and BlackBerry 500/1000 tariffs. 19

20 O2 Business Bolt On Advances Minute Bolt On Advances - Business Single & Business Share s 24 month line rental Business Value Added Services (Vas) Advances Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. Advanced revenue share payable 24 month Estimated further revenue share payments Total estimated revenue share payments AVAILABLE ON SINGLE & SHARE TARIFFS Minute Minute Minute 1, J.U.B Bonus 24 Advance Now Paid Month AVAILABLE ON SHARE TARIFFS Minute 5, , , Minute 10, , , Minute 20, , , Minute 30,000 (Share 500 tariff) 1, *Contact Daisy Distribution Minute 50,000 (Share 500 tariff) 2, *Contact Daisy Distribution Minute 100,000 (Share 500 tariff) 4, *Contact Daisy Distribution 24 Advance Now Paid Month VAS 24 month line rental 24 month advance 36 month line rental 36 month advance FOR BUSINESS SINGLE & BUSINESS SHARE TARIFFS 200 Messages (Single & Share tariffs) Messages (Single & Share tariffs) Messages (Share tariffs) Messages (Share tariffs) Messages (Share tariffs) ,000 Messages (Share 500 tariff) ,000 Messages (Share 500 tariff) , , ,000 Messages (Share 500 tariff) , , Unlimited Messages (Single & Share tariffs) Unlimited Landline (Single & Share tariffs) Unlimited Off Peak (Single & Share tariffs) ON & ON TARIFFS On & On Additional 1GB Data n/a n/a BEST FOR BUSINESS PAY AS YOU USE MESSAGES 50 Messages (PAYU) Messages (PAYU) Messages (PAYU) Messages (PAYU) Messages (PAYU) LEGACY 2008 MESSAGES (ONLY AVAILABLE TO ADD TO SHARERS) Legacy - Unlimited Messages ABROAD My Europe Extra Discount Country (for existing customers only) International Favourites International Favourites O2 Business Zone O2 Business Zone n/a n/a * O2 Business Zone is available on the following tariffs - Best for Business PAYU, Business Share 2000 and Business Share 5000 Please Note: Bolt On advances for resigns are only payable when the customer moves to revenue share for the first time. Value added services will be paid at a rate of 35% for a 24 month advance. *For minute Bolt Ons 30,000 + please contact Daisy Distribution Retentions and Funding Department for details 20

21 O2 Landline Advances Landline Ongoing - New/Resign Additional 40 All In Bonus 50 See page 14 for full details on this additional connection bonus. 50 J.U.B Bonus Joined Up Bonus* Option Ongoing revenue share Landline only (no minutes bundles) Receive 7% ongoing revenue share of total monthly billed revenue (line rental and calls) Landline + minute Bolt On (taken together for full contract term) Receive 12 months revenue advance at 10% for both the line rental and minute Bolt On. Every 12 months we will reconcile any overspend and make a one off payment to you at a revenue share rate of 7%.^ ^Providing the customer is still in commitment, a revenue share advance will be payable every 12 months. * 50 Joined Up Bonus Terms: Applies to every O2 Landline and/or Business Broadband you sell. It doesn t matter how many mobiles the customer takes or if they re a non O2 mobile customer. The is paid once, so if you sell Landline and Business Broadband together you ll be paid 50 in total, not 50 for broadband and 50 for landline. If you sell an ISDN line, each chargeable channel will count as a landline connection. If you have an opportunity for more than 150 landlines please speak to your Business Development Manager. If you sell a customer the Calls Only option, i.e. they continue to pay their line rental to someone else, you will not earn the 50 extra. Available from 1st January until 31st December Please note, landline bonus is not payable on landline resigns. O2 Landline Advances (Available When Taken With Minute Bolt On For Full Contract Term) 24 month contract 24 month contract Bundle 24 month line rental 12 month advance Bundle 24 month line rental 12 month advance Landline - O2 Mobile Existing (With Bundle) ISDN2 2 Channels (With Bundle) Landline - O2 Mobile Existing Mins (With Bundle) ISDN2 2 Channels Mins (With Bundle) Landline - Non O2 Mobile (With Bundle) ISDN2 2 Channels (No Bundle) Landline - Non O2 Mobile Mins (With Bundle) ISDN2 2 Channels Mins (No Bundle) Landline - O2 Mobile Existing (No Bundle) ISDN Channels (With Bundle) Landline - O2 Mobile Existing Mins (No Bundle) ISDN Channels (No Bundle) Landline - Non O2 Mobile (No Bundle) All In - Landline Landline - Non O2 Mobile Mins (No Bundle) O2 Landline Minute Bolt On Advances (Available When Taken With Landline For Full Contract Term) 24 month contract 24 month contract Bundle 24 month line rental 12 month advance Bundle 24 month line rental 12 month advance Minute Landline O2 Mobiles Minute Landline O2 Mobiles Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline UK Landlines/UK Mobiles Minute Landline UK Landlines/UK Mobiles Minute Landline UK Landlines/UK Mobiles Minute Landline O2 Mobiles Minute Landline O2 Mobiles Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline UK Landlines/UK Mobiles Minute Landline UK Landlines/UK Mobiles Minute Landline O2 Mobiles Minute Landline O2 Mobiles Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline UK Landlines/UK Mobiles , Minute Landline UK Landlines/UK Mobiles Minute Landline O2 Mobiles Minute Landline O2 Mobiles Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline UK Landlines/UK Mobiles 1, , Minute Landline O2 Mobiles Minute Landline O2 Mobiles 1, , Minute Landline UK Landlines Minute Landline UK Landlines Minute Landline UK Landlines/UK Mobiles Minute Landline UK Landlines/UK Mobiles 1, , Minute Landline O2 Mobiles Minute Landline O2 Mobiles 1, , Minute Landline UK Landlines Minute Landline UK Landlines

22 HOW DO CUSTOMERS TYPICALLY REACT 5% WRITE 4% OTHER 8% POST 42% TELL family/friends/peers 15% BUY more products 23% SUBMIT "CUSTOMER IS KING"

23 Commissions Update Continuing: Low Entry Price Points with Orange Solo Orange has introduced new lower entry points on Solo s from 01/10/2012; Orange Business Solo Orange Business Solo These are available on 24 month contracts. For s see page 28. Continuing : New Handset Bonus Available A 10 handset Bonus is payable for all new connections made with Orange variant devices. 23

24 Orange New Business Commissions Prepay to Contract Migrations - Please note that Prepay to contract migrations attract full talkplan. Sharer Airtime Credit Bundles (Applicable On Upgrade Or Acquisition) Bundle Customer saving over contract Life Commission Bundle Customer saving over contract Life Commission Sharer Airtime Bundle Sharer Airtime Bundle - 3 (24) Sharer Airtime Bundle - 1 (18) Sharer Airtime Bundle Sharer Airtime Bundle - 1 (24) Sharer Airtime Bundle - 4 (18) Sharer Airtime Bundle Sharer Airtime Bundle - 4 (24) Sharer Airtime Bundle - 2 (18) Sharer Airtime Bundle Sharer Airtime Bundle - 2 (24) Sharer Airtime Bundle - 5 (18) Sharer Airtime Bundle Sharer Airtime Bundle - 5 (24) Sharer Airtime Bundle - 3 (18) These give the ability to discount the sharers with the application of an airtime credit bundle, for example, a 24 month sharer at 15 will be discounted down to 12 with total airtime across 24 months per sharer amounting to 72 as shown above, subject to a clawback in of 50. For full T&C s please view the Knowledge Bank section of the Daisy Partner Portal. Business 12 Month Commissions 12 month line rental 12 month 12 months revenue advance 12 month total Flexible Workforce Business 18 Month Commissions 18 Advance Now Paid Month 18 month line rental 18 month 18 months revenue advance 18 month total Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense , Business Sense , Business Sense , , Business Sense , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense Sharer New connections made with an Orange branded handset will receive an additional 10 bonus as per the handset table on page 37.* The main elements of the new plan are, that for every new connection you will receive an upfront talkplan bonus, an advance at 30% of the revenue share for a committed term, an inclusive handset bonus, a guaranteed volume bonus, plus a further 30% of all additional bill spend. 30 revenue share of monthly billed revenue will be paid as soon as the revenue share advance has been repaid. 24

25 Orange New Business Commissions Business 24 Month Commissions 24 Advance Now Paid Month 24 month line rental 24 month 24 months revenue advance 24 month total Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo Business Sense Business Sense Business Sense Business Sense Business Sense , Business Sense , Business Sense , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense Sharer New connections made with an Orange branded handset will receive an additional 10 bonus as per the handset table on page 37.* Business 24 Month Corporate Commissions 24 Advance Now Paid Month 24 month line rental 24 month 24 months cash advance 24 month total Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate , , , , Corporate Sharer *Please contact Daisy Distribution Retentions and Funding Department for details. New connections made with an Orange branded handset will receive an additional 10 bonus as per the handset table on page 37.* 25

26 Orange New Business Commissions Business Sim Only Line rental Commission Ongoing (% of MBR) Sim Only 15 (Rolling) % Sim Only 20 (Rolling) % Sim Only 25 (Rolling) % Sim Only 30 (Rolling) % Sim Only 35 (Rolling) % Sim Only 40 (Rolling) % Sim Only 10 (12) % Sim Only 15 (12) % Sim Only 20 (12) % Sim Only 25 (12) % Sim Only 30 (12) % Sim Only 35 (12) % Please Note: Where the for an Orange new connection (new numbers being connected to the network that are not being ported in from another network) exceeds 5000 net of the cost of the kit, we will withhold 50% of the for a period of 3 months. For s that exceed 50,000 or are for own use please refer directly to our Finance department. Orange Business Upgrade Commissions Make sure you get paid the correct Orange Upgrade Commission In order to get paid the correct upgrade on Orange Pay Monthly Business s for Corporate Business (50+ employees), please note the tariff clarification must be changed to large business tariff prior to the upgrade being done. Any customers with 50+ employees should not be on any Small Business tariff (1-49 employees) and it is down to the dealership at point of connection to make sure the business customer is on the correct scale. Failing this your will be paid as small business, and future account queries will not be looked into. Small Business Upgrades Employees 12 month 18 month 24 month SME Upgrade - Band SME Upgrade - Band s s SME Upgrade - Band s s SME Upgrade - Band SME Upgrade - Band Upgrades made with generic devices will receive 10 less How Small Business Upgrades Work The payable for Small Business Upgrades is as follows: SME Upgrade band, as per above table PLUS Revenue share advance as per upgrade tables PLUS 25% revenue share ongoing on total monthly bill once advance amount is repaid For example: SME Band 3 (24) = Business Solo 40 (24) = Total = Plus 25% revenue share 26

27 Orange Business Upgrade Commissions Business Upgrades & Renewals (Non Handset Upgrades) - 12 Month Commissions 12 Advance Now Paid Month 12 month line rental 12 month upgrade (50+ Corporate only) Upgrades 12 months upgrade revenue advance (50+ Corporate and Small Business 1-49 only) 12 month upgrade total (50+ Corporate only) 12 month renewal Renewals (Non Handset Upgrades) (50+ Corporate and Small Business 1-49 only) 12 months renewal revenue advance 12 month renewal total Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense Sharer Upgrades made with generic devices will receive 10 less Business Upgrades & Renewals (Non Handset Upgrades) - 18 Month Commissions 18 Advance Now Paid Month 18 month line rental 18 month upgrade (50+ Corporate only) Upgrades 18 months upgrade revenue advance (50+ Corporate and Small Business 1-49 only) 18 month upgrade total (50+ Corporate only) 18 month renewal Renewals (Non Handset Upgrades) (50+ Corporate and Small Business 1-49 only) 18 months renewal revenue advance 18 month renewal total Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense , , Business Sense , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense Sharer Upgrades made with generic devices will receive 10 less 27

28 Orange Business Upgrade Commissions Business Upgrades & Renewals (Non Handset Upgrades) - 24 Month Commissions 24 Advance Now Paid Month 24 month line rental 24 month upgrade (50+ Corporate only) Upgrades 24 months upgrade revenue advance (50+ Corporate and Small Business 1-49 only) 24 month upgrade total (50+ Corporate only) 24 month renewal Renewals (Non Handset Upgrades) (50+ Corporate and Small Business 1-49 only) 24 months renewal revenue advance 24 month renewal total Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense , , Business Sense , , Business Sense , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense , , , , , , , Business Sense Sharer Upgrades made with generic devices will receive 10 less Business Sim Only Upgrade Commissions Line rental Commission Ongoing (% of MBR) Upgrade - Sim Only 10 (12) % Upgrade - Sim Only 15 (12) % Upgrade - Sim Only 20 (12) % Upgrade - Sim Only 25 (12) % Upgrade - Sim Only 30 (12) % Upgrade - Sim Only 35 (12) % Upgrades made with generic devices will receive 10 less The main elements of the new plan are, that for every new connection you will receive an upfront talkplan bonus, an advance at 30% of the revenue share for a committed term, an inclusive handset bonus, a guaranteed volume bonus, plus a further 30% of all additional bill spend. Resigns are similar but at a 25% rate with no volume bonus attached. The revenue share advance will be reclaimed at either 30% or 25% until this has been paid back in full. At that point a full revenue share of either 30% or 25% will be paid monthly on the total monthly billed revenue. 50+ Corporate & Small Business 1-49 For 50+ employees you will receive a payment and an upgrade cash advance payment only, based on the customers tariff. For Small Business 1-49 employees you will receive a banding and an upgrade cash advance payment only, based on the customers tariff. 28

29 Orange Business Upgrade Commissions Business 24 Month Corporate Upgrade Commissions 24 month line rental 24 month 24 months cash advance 24 month total Corporate , , , , Corporate , , , , Corporate (24) 1, , , , Corporate (24) 1, , , , Corporate (24) 2, , , , Corporate (24) 2, , , , Corporate (24) 2, , , , Corporate (24) 3, , , , Corporate (24) 3, , , , Corporate (24) 3, , , , Corporate (24) 4, , , , Corporate (24) 4, , , , Corporate (24) 5, , , , Corporate (24) 5, , , , Corporate (24) 6, , , , Corporate (24) 7, , , , Corporate (24) 8, , , , Corporate Sharer (24) *Please contact Daisy Distribution Retentions and Funding Department for details. Upgrades made with generic devices will receive 10 less. 29

30 Orange 3G & Data Commissions 3G & Data Commissions (Stand Alone s) - 12 & 18 Months 12 month line rental 12 month 12 month total 18 month line rental 18 month 18 month total BUSINESS EVERYWHERE - business only Mobile Broadband tariffs Business Mobile Broadband SIMO n/a n/a n/a n/a n/a n/a Business Everywhere 1GB n/a n/a n/a Business Everywhere 3GB n/a n/a n/a Business Everywhere 10GB n/a n/a n/a Business Everywhere 200MB Europe 3GB UK n/a n/a n/a n/a n/a n/a Business Everywhere 200MB Europe 10GB UK n/a n/a n/a n/a n/a n/a Business Everywhere 200MB World 3GB UK n/a n/a n/a n/a n/a n/a Business Everywhere 200MB World 10GB UK n/a n/a n/a n/a n/a n/a MICROSOFT MAIL Microsoft Mail 500MB n/a n/a n/a Microsoft Mail 300MB n/a n/a n/a Microsoft Mail 300MB & SIM Only n/a n/a n/a 3G & Data Commissions (stand alone tariffs) - 24 Months 24 month line rental 24 month Commission 24 month total BUSINESS EVERYWHERE - business only Mobile Broadband tariffs Business Mobile Broadband SIMO Business Everywhere 1GB Business Everywhere 3GB Business Everywhere 10GB Business Everywhere 200MB Europe 3GB UK Business Everywhere 200MB Europe 10GB UK Business Everywhere 200MB World 10GB UK Business Everywhere 200MB World 10GB UK MICROSOFT MAIL Microsoft Mail 500MB n/a n/a n/a Microsoft Mail 300MB n/a n/a n/a Microsoft Mail 300MB & SIM Only n/a n/a n/a 30

31 3G & Data Upgrade Commissions 3G & Data Upgrade Commissions (Stand Alone s) - 12 & 18 Months 12 month line rental 12 month Commission 12 month total 18 month line rental 18 month Commission 18 month total Upgrade - Business Mobile Broadband SIMO n/a n/a n/a n/a n/a n/a Upgrade - Business Everywhere 1GB n/a n/a n/a Upgrade - Business Everywhere 3GB n/a n/a n/a Upgrade - Business Everywhere 10GB n/a n/a n/a Upgrade - Business Everywhere 200MB Europe 3GB UK n/a n/a n/a n/a n/a n/a Upgrade - Business Everywhere 200MB Europe 10GB UK n/a n/a n/a n/a n/a n/a Upgrade - Business Everywhere 200MB World 3GB UK n/a n/a n/a n/a n/a n/a Upgrade - Business Everywhere 200MB World 10GB UK n/a n/a n/a n/a n/a n/a 3G & Data Upgrade Commissions (Stand Alone s) - 24 Months 24 month line rental 24 month Commission 24 month total Upgrade - Business Mobile Broadband SIMO ss Upgrade - Business Everywhere 1GB Upgrade - Business Everywhere 3GB Upgrade - Business Everywhere 10GB Upgrade - Business Everywhere 200MB Europe 3GB UK Upgrade - Business Everywhere 200MB Europe 10GB UK Upgrade - Business Everywhere 200MB World 3GB UK Upgrade - Business Everywhere 200MB World 10GB UK Business Pocket Landline Line rental Commission Total Pocket Landline Pocket Landline Many to One Pocket Landline 1-5 Users Pocket Landline 1-10 Users

32 Orange Business iphone & ipad Business ipad s Line rental Commission New revenue share Business ipad 200MB Business ipad 1GB Business ipad 3GB Business ipad 10GB Business ipad 2GB & WIFI (24) Business iphone Handset Costs Handset Trade price (ex VAT) Handset Trade price (ex VAT) Phone 8GB 3GS Black Phone 4S 64GB Black/White iphone 4 8GB Black/White Phone 5 16GB Black/White iphone 4 16GB Black Phone 5 32GB Black/white iphone 4 32GB Black Phone 5 64GB Black/White iphone 4S 16GB Black/White Pad PAYM Micro SIM 5.00 iphone 4S 32GB Black/White Phone PAYM SIM Only SIM 5.00 Business iphone Vas Commissions VAS Line rental Commission New rev share Resign rev share iphone Europe Rolling iphone Global Rolling iphone Europe iphone Global *Revenue share rates shown are the equivalent monthly share at 30% for new and 25% for resign that will be paid as part of the monthly revenue share. iphone is now included within the standard Business Solo and SIM Only tariffs and therefore users can now choose the flexible extras and additional chargeable extras available on these plans. Business Sense users wanting iphone on their plans must include the Business iphone Add On to their monthly line rental. iphone 18 mth Line Rental Upgrade 18mth 18mth Cash Advance 18mth Total 24 mth Line Rental Upgrade 24mth 24mth Cash Advance 24m Total Business iphone Business iphone Business iphone Business iphone Unlimited n/a n/a n/a n/a

33 Orange Business BlackBerry VAS Commissions Business Blackberry Value Added Services (Vas) Commissions Service Line rental Commission New rev share* Resign rev share* BIS & BESX 500MB (BlackBerry Lite) BIS & BESX 500MB (18) (BlackBerry Lite) BIS & BESX 500MB (24) (BlackBerry Lite) BIS & BESX 750MB WIFI (BlackBerry Standard) BIS & BESX 750MB WIFI (18) (BlackBerry Standard) BIS & BESX 750MB WIFI (24) (BlackBerry Standard) BES 750MB WIFI (BlackBerry Enterprise) BES 750MB WIFI (18) (BlackBerry Enterprise) BES 750MB WIFI (24) (BlackBerry Enterprise) Blackberry Data Only Service Plan Blackberry Technical Support BlackBerry Enterprise Server BlackBerry Enterprise Server - 20 (18) BlackBerry Enterprise Server - 20 (24) BlackBerry Enterprise Server BlackBerry Enterprise Server - 28 (18) BlackBerry Enterprise Server - 28 (24) BlackBerry Global BlackBerry Global (18) BlackBerry Global (24) *Revenue share rates shown are the equivalent monthly share at 30% for new and 25% for resign that will be paid as part of the monthly revenue share once the revenue share advance has been repaid. BlackBerry s and revenue share advances are payable when applied as a new product at point of connection or upgrade, including non-handset upgrades or business solutions customer only (50+ corporate customers). Only the cash advance is payable on BlackBerry products when connected to an SME banding and therefore no upfront will be paid. ^This must be taken to enable the new data only BlackBerry tariffs found within the 3G & Data Commissions table (Please note this product comes with no minutes or data allowance and has a full voice bar). Where a Value Added Service (VAS) is added at the point of new connection, this will receive a 30% revenue share of the access fee for the life of the contract and the attached VAS. On attaching a VAS at the point of resign, you will receive a 25% revenue share for the full duration of the service. Revenue share on VAS that do not attract an advance will be paid monthly and in addition to the monthly payment of all out of bundle and additional spend once the revenue share advance has been repaid. 33

34 Orange Business VAS Commissions Business Value Added Services (Vas) Commissions Service Line rental Commission New rev share* Resign rev share* Service Line rental Commission New rev share* Resign rev share* ROAMING TEXTS & CALLS Business Roaming Europe 10MB (12 Months) Business Roaming Europe 20MB (Rolling) Business Roaming Europe 100MB (Rolling) Business Roaming Europe 200MB (Rolling) Business Roaming Global 10MB (12 Months) Business Roaming Global 20MB (Rolling) Business Roaming Global 100MB (Rolling) Business Roaming Global 200MB (Rolling) Business Roaming UK/Europe (12 Months) Business Roaming UK/Global (12 Months) Business Europe Traveller (Rolling) Business Europe Traveller (12 Months) Business World Traveller (12 Months) Data Bundle 30MB Europe Zone 1&2 (Daily) Data Bundle 50MB Europe Zone 1&2 (Daily) World Select 30MB (Daily) Rest of World 30MB (Daily) Rest of World Plus 30MB (Daily) DATA 250MB Mobile Browsing MB Mobile Browsing MB Mobile Browsing GB Mobile Browsing - Contract Aligned GB Browse & Tether - Contract Aligned GB Browse & Tether - Contract Aligned Solo Data 1GB Solo Data 3GB PHOTO MESSAGES Photo Messaging Photo Messaging Photo Messaging ORANGE MAPS Orange Maps (Rolling) Orange Maps (12) Orange Maps (18) Orange Maps (24) Business - Text Business - Text Business - Text Business - Text Business Text Unlimited Business - Text 250 (Rolling) Business - Text 500 (Rolling) Business - Text 1000 (Rolling) Business - Text 2000 (Rolling) Business - Text 5000 (Rolling) Business Europe Traveller (Rolling) FLEXIBLE EXTRAS Business Unlimited UK Landline Business Unlimited Orange to Orange Calls International Calling 100 IDD Mins Calling Abroad 30mins Mobile Browsing Shared EU Roaming Mins Shared EU Roaming Mins GB Mobile Browsing - Shared GB Mobile Browsing - Shared GB Mobile Browsing - Shared GB Mobile Browsing - Shared GB Mobile Browsing - 30 Days GB Browse & Tether - 30 Days GB Browse & Tether - 30 Days GB Browse & Tether - 30 Days Shared IDD Mins Shared IDD Mins Mobile Mail Nokia Microsoft Mail 500MB Microsoft Mail 300MB Microsoft Mail 300MB & Sim Only TETHERING VALUE ADDED SERVICES (VAS) COMMISSIONS Service Line rental Commission New revenue share* Resign revenue share* 1GB Tethering Bundle GB Tethering Bundle (24) GB Tethering Bundle (Annual) GB Tethering Bundle (Rolling) GB Tethering Bundle GB Tethering Bundle (24) GB Tethering Bundle (Annual) GB Tethering Bundle (Rolling) GB Tethering Bundle GB Tethering Bundle (24) GB Tethering Bundle (Annual) GB Tethering Bundle (Rolling) *Revenue share rates shown are the equivalent monthly share at 30% for new and 25% for resign that will be paid as part of the monthly revenue share once the revenue share advance has been repaid. Revenue share on VAS that do not attract an advance will be paid monthly and in addition to the monthly payment of all out of bundle and additional spend once the revenue share advance has been repaid. 34

35 Orange Handset Commissions Contract Handsets (handsets in bold are due to launch and may not be available for immediate sale) Handset Trade price (ex VAT) Handset Connection Bonus (New connections only) Handset Trade price (ex VAT) Handset Connection Bonus (New connections only) BLACKBERRY BlackBerry 9800 Torch BlackBerry BlackBerry Curve BlackBerry Curve 9300 OS BlackBerry BlackBerry 9380 Curve BlackBerry 9320 Curve BlackBerry 9790 Bold BlackBerry Playbook 16GB BlackBerry Playbook 32GB BlackBerry Playbook 64GB DORO Doro PhoneEasy 610 Black/White Doro PhoneEasy HTC HTC Desire C HTC Explorer HTC Golf NFC HTC One S HTC One X (NFC) HTC One X 16GB HTC One XL HTC One SV HTC Radar (Omega) HTC 8S (Rio) HTC Sensation XE HTC Wildfire S HUAWEI Huawei Ascend P LG LG Optimus Black LG Optimus L MOTOROLA Motorola Razr i ORANGE Orange Atlanta (F160) Orange Barcelona Orange San Diego Orange Monte Carlo NOKIA Nokia Asha Nokia Lumia Nokia Lumia Nokia Lumia Nokia Lumia Nokia Lumia Nokia C Nokia C Nokia C3-01 Refresh Nokia E5 UMA SAMSUNG Samsung Galaxy Ace II Samsung Galaxy Ace i Onyx Black Samsung Galaxy S Advance Samsung Galaxy S Advance (NFC) Samsung Galaxy S II Quick Tap Samsung Galaxy S II (NFC) Samsung Galaxy S II White Samsung Galaxy S II (NFC) White Samsung Galaxy S Samsung Galaxy S3 Generic Samsung Galaxy S3 (LTE) Samsung Galaxy Mini II (NFC) Samsung Galaxy Note Samsung Galaxy Note II Samsung Solid Xcover C Samsung Galaxy S3 Mini SONY Sony Ericsson Xperia Ray Sony Xperia S (Nozomi) Sony Xperia J Sony Xperia U Sony Xperia T Sony Xperia Tipo MODEMS Huawei E3131s-2 Mob BB USB Huawei E Orange Broadband MF192 V9.3 USB WIFI Huawei E3131s-2 Mob BB Wifi Huawei Mobile WiFi E Novatel Wireless Please note, availability and current pricing of these devices is correct at time of issue and is subject to change at any time. Stock levels, pricing and availability of handsets will change at regular intervals. Please contact Sales Support for up to date stock and availability on *Please note New Business connections will receive a 10 handset bonus as illustrated if the handset is purchased from Orange. For a list of approved Orange generic handsets please contact sales support on *Please note Prepay Handsets are no longer able. Prepay Handsets* (handsets in bold are due to launch and may not be available for immediate sale) Handset Trade price (ex VAT) Handset Trade price (ex VAT) Handset Trade price (ex VAT) BLACKBERRY NOKIA ORANGE BlackBerry Curve Nokia C3-01 Refresh Orange Rio (Black/Pink)

36 WHAT HAPPENS WHEN EXCEPTIONAL CUSTOMER SERVICE IS DELIVERED? 81% CUSTOMERS of businesses delivering exceptional service are outperforming their competition 4-6 people about their good experience

37 Commissions Update Continuing: New Handset Bonus Available A 10 handset bonus is payable for all new connections made with T-Mobile variant devices. Continuing: Business Upgrage Banding and Bonus T-Mobile have now introduced upgrade bandings with 30 renewal bands available across all 12, 18, 24 and 36 month contract terms, In addition an upgrade bonus has been introduced, please see page 41 for details. 37

38 T-Mobile Business 1-Plan Commissions 12 Month Business 1-Plan Commissions 12 month line rental 12 month Revenue share* 12 month line rental 12 month Revenue share* Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % New connections made with generic kit or SIM only will receive 40 less. Please note: T-Mobile only pay Deferred Commission Payment (DCP) from month 3 onwards And don t offer anything in advance; for example, on a 24 month contract, only 22 months revenue share (DCP) would be made. Please note: If a customer adds 2 separate minute bundles onto their account, for example one 10k and one 6k minute bundle, will only be payable on the highest minute bundle. 18 Month Business 1-Plan Commissions 18 month line rental 18 month Revenue share* 18 month line rental 18 month Revenue share* Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % New connections made with generic kit or SIM only will receive 40 less. Please note: T-Mobile only pay Deferred Commission Payment (DCP) from month 3 onwards And don t offer anything in advance; for example, on a 24 month contract, only 22 months revenue share (DCP) would be made. Please note: If a customer adds 2 separate minute bundles onto their account, for example one 10k and one 6k minute bundle, will only be payable on the highest minute bundle. *Revenue share is calculated as a % of Billed Revenue (Billed Revenue = Access Fee & Airtime overspend excluding one off charges & VAT). It is payable as long as the customer remains on the tariff, until the customer upgrades or disconnects or until the end of the contract tenure whichever is earliest. Revenue share is paid monthly from month three (from month one on SIM Only plans), payable one month in arrears. It is payable until the end of the contract tenure on applicable price plans, except on SIM Only plans where it is payable as long as the customer remains on the SIM Only tariff family. 38

39 T-Mobile Business 1-Plan Commissions 24 Month Business 1-Plan Commissions 24 month line rental 24 month Revenue share* 24 month line rental 24 month Revenue share* Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % New connections made with generic kit or SIM only will receive 40 less. Please note: T-Mobile only pay Deferred Commission Payment (DCP) from month 3 onwards And don t offer anything in advance; for example, on a 24 month contract, only 22 months revenue share (DCP) would be made. Please note: If a customer adds 2 separate minute bundles onto their account, for example one 10k and one 6k minute bundle, will only be payable on the highest minute bundle. 36 Month Business 1-Plan Commissions 36 month line rental 36 month Revenue share* 36 month line rental 36 month Revenue share* Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 1, , % Business 1 - Plan Sharer 2, , % Business 1 - Plan Sharer % Business 1 - Plan Sharer , % New connections made with generic kit or SIM only will receive 40 less. Please note: T-Mobile only pay Deferred Commission Payment (DCP) from month 3 onwards And don t offer anything in advance; for example, on a 24 month contract, only 22 months revenue share (DCP) would be made. Please note: If a customer adds 2 separate minute bundles onto their account, for example one 10k and one 6k minute bundle, will only be payable on the highest minute bundle. *Revenue share is calculated as a % of Billed Revenue (Billed Revenue = Access Fee & Airtime overspend excluding one off charges & VAT). It is payable as long as the customer remains on the tariff, until the customer upgrades or disconnects or until the end of the contract tenure whichever is earliest. Revenue share is paid monthly from month three (from month one on SIM Only plans), payable one month in arrears. It is payable until the end of the contract tenure on applicable price plans, except on SIM Only plans where it is payable as long as the customer remains on the SIM Only tariff family. 39

40 T-Mobile Business Commissions Business Pay Monthly 6 & 12 Month Commissions 6 month line rental 6 month Revenue share* 12 month line rental 12 month Revenue share* Business Pay Monthly 15 n/a n/a n/a n/a n/a n/a Business Pay Monthly 20 n/a n/a n/a n/a n/a n/a Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly 50 n/a n/a n/a n/a n/a n/a New connections made with generic kit or SIM only will receive 40 less. Business Pay Monthly 18 & 24 Month Commissions 18 month line rental 18 month Revenue share* 24 month line rental 24 month Revenue share* Business Pay Monthly 15 n/a n/a n/a % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % % Business Pay Monthly % n/a n/a n/a New connections made with generic kit or SIM only will receive 40 less. The Full Monty 12 & 24 Month Commissions 12 month line rental 12 month Revenue share* 24 month line rental 24 month Revenue share* Full Monty % % New connections made with generic kit or SIM only will receive 40 less. Business SIM Only Commissions 30 day line rental 30 day Revenue share* 12 month line rental 12 month NEW Revenue share* Business Sim Only % % Business Sim Only % % Business Sim Only % % Business Sim Only % % *Revenue share is calculated as a % of Billed Revenue (Billed Revenue = Access Fee & Airtime overspend excluding one off charges & VAT). It is payable as long as the customer remains on the tariff, until the customer upgrades or disconnects or until the end of the contract tenure whichever is earliest. Revenue share is paid monthly from month three (from month one on SIM Only plans), payable one month in arrears. It is payable until the end of the contract tenure on applicable price plans, except on SIM Only plans where it is payable as long as the customer remains on the SIM Only tariff family. ** 25% off SIM only promotion available ; 25% discount off all 12 month and 30 day Business SIM only plans when a customer joins or upgrades. 40

41 T-Mobile Business MBB & Upgrade Commissions Business Mobile Broadband Commissions NEW 18 month line rental 18 month Revenue share* 24 month line rental 24 month Revenue share* Business Mobile Broadband 1GB % % Business Mobile Broadband 3GB % % Business Mobile Broadband 10GB n/a n/a n/a % * 3 months free Mobile Broadband available on both 18 and 24 month 1GB and 3GB plans when a customer joins or upgrades. New connections made with generic kit or SIM only will receive 40 less. Business Mobile Broadband Upgrade Commissions 18 month line rental 18 month Revenue share* 24 month line rental 24 month Revenue share* Upgrade Mobile Broadband 3GB N/A** * Please note s for Upgrade MBB as stated above only relate when using existing kit. Revenue share is not payable on upgrades. Upgrades made with generic kit or SIM only will receive 40 less. Upgrade Bonus - Now Available NEW 12 Months 18 Months 24 Months 36 Months Business Upgrade Commissions 12 month 18 month 24 month 36 month 12 month 18 month 24 month 36 month CLC Upgrade - Band 0A CLC Upgrade - Band 0B CLC Upgrade - Band 0C CLC Upgrade - Band 0D CLC Upgrade - Band 0E CLC Upgrade - Band 0F CLC Upgrade - Band 1A CLC Upgrade - Band 1B CLC Upgrade - Band 2A CLC Upgrade - Band 2B CLC Upgrade - Band 3A CLC Upgrade - Band 3B CLC Upgrade - Band 4A CLC Upgrade - Band 4B CLC Upgrade - Band 5A CLC Upgrade - Band 5B CLC Upgrade - Band 6A CLC Upgrade - Band 6B CLC Upgrade - Band 7A CLC Upgrade - Band 7B CLC Upgrade - Band 8A CLC Upgrade - Band 8B CLC Upgrade - Band 9A CLC Upgrade - Band 9B CLC Upgrade - Band 9C CLC Upgrade - Band 9D CLC Upgrade - Band 9E CLC Upgrade - Band 9F CLC Upgrade - Band 9G CLC Upgrade - Band 9H Upgrades using generic kit or SIM only will not be deducted any. 41