STEP-BY-STEP SIM CARD

Transcription

1 STEP-BY-STEP SIM CARD REGISTRATION Please note: New statutory regulations have been in force for all telecommunications providers in Germany since 1 July To register your SIM card, please have a valid identity document ready. This can also be a foreign proof of identity, passport, residence permit or similar. You can find an overview of all steps to register your SIM card here. Ortel. We speak yor language. Top up with: 1

2 GET STARTED AT Ortel. We speak yor language. Top up with: 2

3 SELECT Here you can find information on how you want to show us your proof of identity later: on a computer/laptop on a smartphone or in a Deutsche Post branch Check here which process is allowed for your proof of identity. Ortel. We speak yor language. Top up with: 3

4 ENTER PHONE NUMBER Enter the phone number from the label on the back of your starter set Ortel. We speak yor language. Top up with: 4

5 NAME AND ADDRESS Enter your name and address or the address of your temporary residence in Germany here Ortel. We speak yor language. Top up with: 5

6 CONFIRMATION Ortel. We speak yor language. Top up with: 6

7 SELECT AN IDENTIFICATION METHOD Video chat via computer Continue on page 8 Video chat via smartphone Continue on page 12 POSTIDENT process in a Post branch Continue on page 16 Ortel. We speak yor language. Top up with: 7

8 CONTINUE WITH THE DEUTSCHE POST APP (PARTIALLY AVAILABLE IN SEVERAL LANGUAGES) Download the appropriate app (ios for iphones or for Android in the Google Play Store) Ortel. We speak yor language. Top up with: 8

9 DEUTSCHE POST APP: TRANSACTION NUMBER You will now receive your transaction number, which must be entered in the app. Enter your transaction number when the app opens or scan the QR code online. Then click to continue. Ortel. We speak yor language. Top up with: 9

10 DEUTSCHE POST APP: PREPARATION AND LANGUAGE SELECTION Select language Ortel. We speak yor language. Top up with: 10

11 DEUTSCHE POST APP: PROCEDURE AND CONFIRMATION Afterwards, you will receive an (to the address you provided) indicating A connection test will be carried out. The video chat will then open. A Post employee will guide you through the process. whether the SIM card has been activated. Ortel. We speak yor language. Top up with: 11

12 CONTINUE WITH THE VIDEO CHAT VIA COMPUTER (PARTIALLY AVAILABLE IN SEVERAL LANGUAGES) Ortel. We speak yor language. Top up with: 12

13 VIDEO CHAT VIA COMPUTER START VIDEO CHAT VIA COMPUTER - 1 Scroll down to the With webcam on a computer option and click on Begin identification Ortel. We speak yor language. Top up with: 13

14 VIDEO CHAT VIA COMPUTER START VIDEO CHAT VIA COMPUTER - 2 Test internet connection Activate webcam Set language Ortel. We speak yor language. Top up with: 14

15 VIDEO CHAT VIA COMPUTER CARRYING OUT AND CONFIRMING A Post employee will guide you through the process. Please check your information again. Afterwards, you will receive an (to the address you provided) indicating whether the SIM card has been activated Ortel. We speak yor language. Top up with: 15

16 CONTINUE WITH POSTIDENT IN BRANCH Select the Postident process Ortel. We speak yor language. Top up with: 16

17 POSTIDENT IN BRANCH COUPON AND BRANCH the link and print out your personal POSTIDENT- Coupon the link and look for a post office in your area. Ortel. We speak yor language. Top up with: 17

18 POSTIDENT IN BRANCH COUPON AND BRANCH Print your POSTIDENT- Coupon 1. Enter your address 2. Then click Search 3. Go to the post office indicated with your completed POSTIDENT-Coupon and a valid identity document to identify yourself Ortel. We speak yor language. Top up with: 18

19 MANY THANKS FOR YOUR ATTENTION Ortel. We speak yor language. Top up with: 19