Managed Services Community Meeting
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- Sydney Cameron
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2 Managed Services Community Meeting How to Create Raving Fans of Your Managed Services Business Don Crawley, CSP Best Practice Exchange #CC16HallwayChat #ChannelCon16
3 CompTIA Anti-Trust Policy CompTIA has a policy of strict compliance with federal and state anti-trust laws. You agree to avoid discussing certain topics that could result in an unreasonable restraint of trade when participating at any CompTIA events or activities. 3 #CC16HallwayChat #ChannelCon16
4 Member Communities & Councils Industry Initiatives Research Certifications Credentials Education Training Public Policy Philanthropy Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. CompTIA.org 4
5 Purpose of Communities: Your Role: Grow our Businesses & Contribute to the Industry Teach and learn from peers Participate and contribute Shape the future of the industry Benefit to You: Networking Education Making a difference #CC16HallwayChat #ChannelCon16
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7 Premier Member Benefits Networking Complimentary Event Registrations Community Voting Rights Leadership Opportunities Ability to Serve in Community Leadership Position Industry Insight Research Training Education Accelerate your business and professional success Business Tools & Templates Contracts Finance Marketing Human Resources Affinity Partners Geico Hertz FedEx Certification Discounts 15% CyberSecure 50 free seats 10% off additional seats Look for our On-Demand Webinar on Member Benefits and how you can maximize your CompTIA Membership!
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9 #CC16HallwayChat & #ChannelCon16 Social Media Contest 4 BEST posts And your judge today is Charles Love!!! 9 #CC16HallwayChat #ChannelCon16
10 Vice Chair of your Executive Council Kelly O Bray Community Manager, LogicNow 10 #CC16HallwayChat #ChannelCon16
11 Steve Alexander, CEO, MSP-Ignite Frank Ballatore, President, The New England Computer Group Jason Brunt, Founder & CEO, e3 Technical Solutions Andrew Harper, CEO, Gaeltek, LLC Amy Hodge, Sr. Director of Community, ConnectWise Christine Gassman, Manager of Partner Development, Datto, Inc Charles Love, Director of Service Delivery, Untangled Solutions, LLC Chris Wiser, MSP Channel Chief, Artisan Infrastructure John Tippett, Vice President & General Manager, Aisle8 11 #CC16HallwayChat #ChannelCon16
12 Ken May - SwiftChip Lori Berry -GreatAmerica Financial Svcs 12 #CC16HallwayChat #ChannelCon16
13 Chair of the Executive Council Vince Tinnirello CEO, Anchor Network Solutions 13 #CC16HallwayChat #ChannelCon16
14 Up Next. How to Create Raving Fans of Your Managed Services Business Don Crawley, DonCrawley.com See Don s Slideshare which has more interaction here #CC16HallwayChat #ChannelCon16
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25 Caring for a parent with Works two jobs Dealing with Alheimersto support stalkerhas child with Going through family drug addiction Living in an a breakup abusive Has spouse Elderly parents relationship with mental Just got $2000 just moved in Works for Just got out illness of Evicted due to Rejected by car repair bill with them abusive boss the hospital condo parents Spouse was just conversion Had identity arrested stolen Got speeding ticket this morning Caring for a disabled child Has child with Just diagnosed mental illness with cancer
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29 Lose Distractions
30 Don t Finish Thoughts or Sentences for the Other Person
31 Don t Get Defensive
32 Paraphrase What You Just Heard
33 Listen to Understand, Not Just to Respond
34 Make Good Eye Contact
35 Allow Natural Pauses in the Conversation
36 Be Honestly Empathetic
37 Keep an Open Mind
38 Stop talking!
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40 People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Dr. Maya Angelou
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44 Agenda Welcome & Housekeeping Executive Council Introductions & Community Update How to Create Raving Fans of Your Managed Services Business Don Crawley, CSP o Best Practice Exchange (Also being broadcast on Facebook Live) o Social Media Contest Winners o Closing 44 #CC16HallwayChat #ChannelCon16
45 Best Practice Exchange Rules of Engagement Your group moderators have handheld mics The pictures & colors on the your table indicate your moderator Each of you have red and green cards in front you For a question you want to ask your peers hold up the green card To share an answer hold up the red card If you d prefer to have your group moderator read your question, please write it on the index card Moderators Chris Wiser Frank Ballatore Steve Alexander Amy Hodge Christine Gassman 45 #CC16HallwayChat #ChannelCon16
46 Social Media Contest Winners!!! 46 #CC16HallwayChat #ChannelCon16
47 What to do next.. Join the community: Check the box on Interest Form OR don t wait and go to CompTIA.org/managed services Join our LinkedIn Group: CompTIA Managed Service Providers Group Ways to Get Involved: Initiatives Check the interest form on resources/initiatives where you d like to contribute Run for Executive Council Nominations are open NOW Stay tuned for a 4 part webinar series being announced soon 47
48 Up Next 3:30-5:30 Future Leaders Community Meeting Regency Ballroom 3, Conv Ctr 2 nd Flr 3:30-5:30 IT Security Community Meeting Right here 6-7:30 Technology Vendor Fair & Reception Great Hall, Conv Ctr 3 rd Flr Game Night Party (Presented by Future Leaders Community) Diplomat Ballroom 1, Conv Ctr 2 nd Flr #CC16HallwayChat #ChannelCon16
49 #CC16HallwayChat #ChannelCon16 Thank You
Managed Services Community Meeting August 4 th, :00-4:45
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