HPE MyRoom Visual Remote Guidance (VRG) Quick Reference Guide

Transcription

1 HPE MyRoom Visual Remote Guidance (VRG) Quick Reference Guide Prepare to use VRG During setup you may assume one or more roles Organization administrator Manages users Registers devices Roles Subject matter experts Centrally located Assist, guide, and/or train remote users Remote users Work in the field Use smart technology devices Organization administrator Create MyRoom account Add room for VRG meetings Provide room access to SME s Setup prerequisites Subject matter experts Download and install MyRoom Create MyRoom account Remote users Charge VRG device Connect device to wireless network January 2017 HPE MyRoom Quick Reference Guide - VRG Page 1 of 18

2 VRG devices Register VRG device Smart glasses Smart phones Tablets Other hardware devices Remote user ios: Go to App Store Search for HPE Visual Remote Guidance Follow the prompts to Get, Install, and Open VRG Android: Navigate to on the device Click VRG Android for wearables to download the package When download is complete, tap it to install Click Open button Give the 6-character registration key to your organization administrator Install VRG on remote device January 2017 HPE MyRoom Quick Reference Guide - VRG Page 2 of 18

3 Register VRG device (continued) Organization administrator Log into MyRoom tray Click? at lower right corner Select HPE MyRoom Portal from menu Click your organization s name Click Manage Devices in the VRG Devices box Click Add Device Register device Enter remote user s 6-character registration key Click the Continue button Edit Display Name so remote user can be identified in room s People panel Check room(s) that VRG device will be allowed to join o Optional: Add key(s) for additional rooms Choose automatic preferences for the device Click the Continue button January 2017 HPE MyRoom Quick Reference Guide - VRG Page 3 of 18

4 Register VRG device (continued) Click OK to complete registration Register device (continued) Remote user If access to only 1 room was granted, the designated room will open on the device If access to multiple rooms was granted, the list of available rooms will open on the device After device is registered To open a room after device is registered, tap VRG icon on device s home page Open room from registered remote device Remote user January 2017 HPE MyRoom Quick Reference Guide - VRG Page 4 of 18

5 Audio video features Remote user Available by default: Microphone Speaker Webcam Video toolbar is available when webcam is on Audio video features Switch Camera o If device has both front and back camera Light o If device has a flashlight Snap o Uploads snapshot from webcam to room s content panel o Subject matter expert can display and annotate snaps in center viewing area o Use them to help direct the remote user or as training material for learners Zoom o Zoom in and out by whole number factors o Enabled if device s back camera supports it o Disabled for front cameras even if device supports it January 2017 HPE MyRoom Quick Reference Guide - VRG Page 5 of 18

6 Audio video features (continued) Remote user When content is displayed while remote camera is streaming Streaming video is moved to corner of the room so you can see both Tap video to move it to center stage Audio video features (continued) Tap content to move it to center stage January 2017 HPE MyRoom Quick Reference Guide - VRG Page 6 of 18

7 Request audio video control Subject matter expert Right-click device user in People panel Select Request Audio Video Control from menu Request audio video control Allow remote user hands-free operation of remote device: Turn these features on/off o Microphone o Speaker o Webcam o Flashlight Adjust volume Zoom webcam view in/out Take snap of streaming video End control January 2017 HPE MyRoom Quick Reference Guide - VRG Page 7 of 18

8 End remote session Subject matter expert Subject matter expert end control Right-click device user in People panel Select Eject from room from menu Remote user Use the method for closing or exiting apps on the device Remote user end control January 2017 HPE MyRoom Quick Reference Guide - VRG Page 8 of 18

9 Chat Remote user Open Chat Tap the three dots to show the Chat icon Tap the Chat icon Type your message into the field across the top Tap Return or Done on your keyboard Your own chat blocks will have green background Chat January 2017 HPE MyRoom Quick Reference Guide - VRG Page 9 of 18

10 Task lists Subject matter expert s MyRoom account must have a MyRoom Assist subscription. Subject matter expert Right-click in Content panel Select Add from menu Select Task List from submenu Add task list Click the task list in the Content panel to display in center viewing area Click Edit icon January 2017 HPE MyRoom Quick Reference Guide - VRG Page 10 of 18

11 Task lists (continued) Subject matter expert Click Add Step icon Type a title for first step of the process Type instructions for first step of the process o Optional: Use HTML coding to set the visual style of the instructions Drag and drop image file to illustrate step Add steps until entire process is outlined Click Back arrow at any time to see how they look Add task list (continued) January 2017 HPE MyRoom Quick Reference Guide - VRG Page 11 of 18

12 Task lists (continued) While a task list is displayed subject matter expert and remote users can scroll through the steps independently. Subject matter expert Use task list Remote users January 2017 HPE MyRoom Quick Reference Guide - VRG Page 12 of 18

13 Organization administration Organization administrator Go to Log in with your MyRoom credentials Log into MyRoom account Click organization name to see o VRG Devices o Users o Organization Settings January 2017 HPE MyRoom Quick Reference Guide - VRG Page 13 of 18

14 Organization administration (continued) Organization administrator Click Manage Devices in VRG Devices box Click Maps to locate a remote device that is turned on Click device name to see registration details Manage devices Click device name to see registration details o Edit any information o Click Save to save changes o Click Delete to remove device from organization January 2017 HPE MyRoom Quick Reference Guide - VRG Page 14 of 18

15 Organization administration (continued) Organization administrator Click Manage/Invite Users in Users box Manage users Click a User Group o Either Administrators o Or Device Managers Delete user: click red X Add user: enter address and click Add User icon Edit permissions: click user name January 2017 HPE MyRoom Quick Reference Guide - VRG Page 15 of 18

16 Organization administration (continued) Organization administrator Click Add User(s) on User Groups page Add one or multiple users manually: o Check one or both user groups o Type address(es) o Click Send Invite Manage users (continued) Import new users from CSV file: o Check Do you want to upload from CSV? o Enter name of address column in CSV file o Browse to CSV file o Click Upload o Check one or both user groups o Edit address(es) as needed o Click Send Invite January 2017 HPE MyRoom Quick Reference Guide - VRG Page 16 of 18

17 Organization administration (continued) Organization administrator Click See all users on User Groups page Click a user name Manage users (continued) See or change permissions Delete user from organization January 2017 HPE MyRoom Quick Reference Guide - VRG Page 17 of 18

18 Organization administration (continued) Organization administrator Click View Subscription Details in Organization Settings box to see o Start date of VRG subscription o Expiration date of VRG subscription o Maximum number of devices that can be registered to organization Organization settings Click Edit Settings in Organization Settings box to see or edit o Administrator s name o Administrator s address o Alternate contact s address January 2017 HPE MyRoom Quick Reference Guide - VRG Page 18 of 18