WiNOC Hotel Internet Service Operations Support System

Transcription

1 WiNOC Hotel Internet Service Operations Support System Frederic Liu Product Manager 2/25/2013 YesTurnkey Technology, Inc. Hotspot/Hotzone Solution Provider 1

2 Outline Successful Cases Awards Expected ROI Network Architecture and Key Features Benefits 2

3 Successful Cases Shangri-la Taipei, Far-Eastern Plaza Hotel (2006/5, 2012/5) Grand Hi-Lai Hotel, Taiwan Kaohsiung (2007/10/1) MGM Grand Macau (2007/12/18) Crowne Plaza Kaohsiung E-DA World (2010/4/8) W Hotel Taipei (2011/2/18) Sheraton HsinChu Hotel (2013/2) Auberge Discovery Bay Hotel H.K. (2013/3) 3

4 Awards 14 th Taiwan SME Innovation Award WiNOC Hotel Internet Service Operations Support System Your Best Choice for your Hotel Internet Service! 4

5 Expected ROI Expected ROI Charge per day US$20 Average # of users per day 100 Expected Revenue per month Expected Revenue per year US$60,000 US$730,000 5

6 Network Architecture & Key Features 6

7 Network Architecture 7

8 Network Architecture (HA) 8

9 Securer and Easier Management Support for IEEE 802.1q VLAN Separate the physical connection of two different rooms to avoid hacker or virus attack. It might crash your hotel network if there are virus-affected laptops plugged into the hotel network.) The physical location of the accessing guest could be determined and logged. The network connection of each room could be blocked and unblocked when needed. 9

10 Lower Maintenance Costs The checked-in room guest can purchase self-service plan via room wired Internet connection by detection of the room number (VLAN ID). After purchasing and signing in, the guest is given a user-name and password that can be used to sign in the hotel s room wired Internet or public area wireless Internet. User friendly administration interface Easy to be trained and learned (multilingual support) 10

11 File-Explorer-Like Administration Analogical to the computer file system Organization Folder is similar to File Folder, and User Account is similar to File. Provides commands just as Windows File Explorer does with file system objects on Microsoft Windows. Search, edit, disable and enable user accounts by the biz-center/front office Create, delete, edit, move, search and audit user accounts by the IT Web-based management interface could be accessed by any computer on the Internet or the intranet. 11

12 User Explorer of WiNOC 12

13 Better Guest Experience Customizable welcome log-in and purchase pages for pleasant guests experience Multilingual support and compliance with the hotel artwork policy Support for Policy-based Traffic Shaping. The bandwidth limitation could be specified on a per guest basis. Ex, 256/256 kbps for normal guests; 1M/1M for VIP guests. 13

14 Mo More VPN Headaches The Nomadix inat functionality creates intelligent mappings of IP addresses and associated VPN tunnels for seamless VPN connectivity for guests. Auto-assignment of different public IP addresses for guests from the same company connected to the same VPN server. Assigning a Public Address to guest's laptop for Special Applications 14

15 Special Design for Hotel Definable temporary accounts for conference guests (not room guests) Detailed event logs for troubleshooting 15

16 Monitoring Hotel Network Devices Graphical device management by e-maps 16

17 Traffic Statistics 17

18 Traffic Statistics 18

19 Traffic Statistics 19

20 Device Health/Status Check Background device health monitoring and anomaly alerting by to provide reliable Internet service for the hotel guests. 20

21 Check-in Stage 21

22 Guest First Log-in 22

23 Purchase Pages (1/2) Select the plan 23

24 Purchase Pages (2/2) Change password for security 24

25 Starting to Access the Internet 25

26 Check-out Stage 26

27 Benefits 27

28 Benefits 28

29 Benefits More reliable and manageable Internet Service for hotel guests Better hotel image and pleasant guests experience Customizable welcome log-in and purchase pages Multilingual support and compliance with the hotel's artwork policy Flexible bandwidth control. Ex, bandwidth upgrade for VIP guests 29

30 Benefits Lower hotel man power costs of maintenance and customer service Guest self-service purchase and log-in flow User friendly administration interface Easy to be trained and learned (multilingual support) Flexible billing modes and seamless integration with hotel PMS Software customization service according to special requirements 30