Content-Centric Collaboration Research Results: Charts, Data Tables, & Questionnaire

Transcription

1 Headquarters 97 Libbey Industrial Parkway Suite 300 Weymouth, MA Phone: Fax: Europe 3 rd Floor, Sceptre House 7-9 Castle Street Luton, Bedfordshire, United Kingdom LU1 3AJ Phone: Fax: euro.info@capv.com Japan Hiroo Office Building Hiroo Shibuya-ku Tokyo Japan Phone: Fax: yoshida@gsm.to Dynamic Content Software Strategies Consulting Service November 12, 2004 Content-Centric Collaboration Results: Charts, Data Tables, & Questionnaire This document includes the top-level charts, data tables, and the questionnaire for the Content-Centric Collaboration (CCC) research study. The data contained within this report is featured within the report entitled Content-Centric Collaboration, which will be published in December Project Summary: The study, which polled IT and business professionals, tallied 209 qualified surveys from 245 total responses. Respondents came from a number of industries, including computerrelated products and services, manufacturing, financial services, government, professional services, and healthcare. Respondents titles and functions included IT management, executives, business managers, and project managers. The survey work was completed on November 4, The questionnaire was broken into five segments: Demographics Business drivers Funding and solution ownership Capabilities, vendors, products, and service providers Metrics for success This material is prepared specifically for clients of InfoTrends/CAP Ventures. The opinions expressed represent our interpretation and analysis of information generally available to the public or released by responsible individuals in the subject companies. We believe that the sources of information on which our material is based are reliable and we have applied our best professional judgment to the data obtained. InfoTrends/CAP Ventures, November 12,

2 Table of Contents Demographic Charts... 8 Figure 1: Respondent Title or Functional Role...8 Figure 2: Company's Annual Revenue...9 Figure 3: Company Size (Employees)...10 Figure 4: Company's Primary Business...11 Figure 5: Level of Comfort, Influence, or Responsibility on Solutions for Content-Centric Collaboration...12 Business Driver Charts Figure 6: Plan to Develop a Content Strategy...13 Figure 7: Progress of Content Strategy Development...14 Figure 8: Areas with a Critical Need to Improve CCC within the Next 18 Months...15 Figure 9: Goals Driving the Need for Content-Centric Collaboration...16 Figure 10: Importance of CCC by Company Activity...17 Figure 11: Importance of CCC by Company Activity - Mean...18 Figure 12: Organization's Collaboration Focus Today and in 18 Months...19 Figure 13: Organization's Collaboration Focus Today and in 18 Months - Mean...20 Figure 14: Percentage of Users Who Collaborate & Use DM, CM, or Other Collaboration Technologies...21 Figure 15: Percentage of Users Who Collaborate & Use DM, CM, or Other Collaboration Technologies - Mean...22 Figure 16: Percentage of Users Who Will Collaborate & Use DM, CM, or Other Collaboration Technologies by End of Figure 17: Percentage of Users Who Will Collaborate & Use DM, CM, or Other Collaboration Technologies by End of 2005 Mean...24 Figure 18: Percentage of Collaboration that is Done Through , Traditional Methods, Intranets, and has Information Version Problems...25 Figure 19: Percentage of Collaboration that is Done Through , Traditional Methods, Intranets, and has Information Version Problems Mean...26 Figure 20: Percentage of Collaboration that will be Done Through , Traditional Methods, Intranets, and will have Information Version Problems by end of Figure 21: Percentage of Collaboration that will be Done Through , Traditional Methods, Intranets, and will have Information Version Problems by end of 2005 Mean...28 Funding and Solution Ownership Figure 22: Highest Level at which CCC is Recognized as a Challenge...29 Figure 23: Have Purchased or Implemented CCC Technologies...30 Figure 24: Amount Spent Towards Improving Content-Centric Collaboration Prior to Figure 25: Amount Allocated this Year Towards Improving Content-Centric Collaboration...32 Figure 26: Amount Requested for 2005 Towards Improving Content-Centric Collaboration...33 Figure 27: Budget for External Professional Services Compared to Software License Budget...34 Figure 28: Have or Will Consider Hosted or Managed Solutions for CCC Needs...35 Figure 29: Process Initiatives or Projects that Include a CCC Component...36 Capabilities, Vendors, Products, and Service Providers Figure 30: Critical Types of Functionality When Selecting Content-Centric Collaboration Technologies...37 Figure 31: Importance of Deployment, Admin, and Access Capabilities to Facilitate CCC...38 Figure 32: Importance of Deployment, Admin, and Access Capabilities to Facilitate CCC - Mean...39 Figure 33: Importance of Document & Content-related Support Capabilities to Facilitate CCC...40 Figure 34: Importance of Document & Content-related Support Capabilities to Facilitate CCC Mean...41 Figure 35: Importance of Communication Capabilities to Facilitate CCC...42 Figure 36: Importance of Communication Capabilities to Facilitate CCC - Mean...43 Figure 37: Importance of Process, Workflow, and Project Management Capabilities to Facilitate CCC...44 Figure 38: Importance of Process, Workflow, and Project Management Capabilities to Facilitate CCC Mean...45 Figure 39: Respondent's Exposure to Vendors (1)...46 Figure 40: Respondent's Exposure to Vendors (1) Mean...47 Figure 41: Respondent's Exposure to Vendors (2)...48 Figure 42: Respondent's Exposure to Vendors (2) Mean...49 Figure 43: Respondent's Exposure to Vendors (3)...50 Figure 44: Respondent's Exposure to Vendors (3) Mean...51 Figure 45: Respondent's Exposure to Vendors (4)...52 Page 2 InfoTrends/CAP Ventures, November 12, 2004

3 Figure 46: Respondent's Exposure to Vendors (4) Mean...53 Figure 47: Respondent's Exposure to Vendors (5)...54 Figure 48: Respondent's Exposure to Vendors (5) Mean...55 Figure 49: Respondent's Exposure to Vendors (6)...56 Figure 50: Respondent's Exposure to Vendors (6) Mean...57 Figure 51: Standards Used or To Be Incorporated in CCC Efforts...58 Figure 52: Technology Purchase Preference to Support CCC...59 Figure 53: Providers of Professional Services to Support CCC Solutions...60 Figure 54: Providers of Professional Services to Support CCC Solutions (Cont.)...61 Metrics for Success Figure 55: Percentage of Improvement from Using a CCC Solution...62 Figure 56: Percentage of Improvement from Using a CCC Solution Mean...63 Figure 57: Payback Time for Investment on CCC Solution (Months)...64 Figure 58: Most Difficult Aspects of Supporting Efficient CCC...65 Data Tables How to Read the Tables...66 Demographic Tables Table 1: Respondent Title or Functional Role...67 Table 2: Company's Annual Revenue...69 Table 3: Company Size (Employees)...70 Table 4: Company's Primary Business...71 Table 5: Level of Comfort, Influence, or Responsibility on Solutions for Content-Centric Collaboration...73 Table 6: Comfortable Answering Questions...74 Table 7: Have Influence on Solutions...75 Table 8: Have Responsibility for Solutions...76 Business Driver Tables Table 9: Plan to Develop a Content Strategy...77 Table 10: Progress of Content Strategy Development...78 Table 11: Areas with a Critical Need to Improve CCC within the Next 18 Months...79 Table 12: Goals Driving the Need for Content-Centric Collaboration...80 Table 13: Importance of CCC by Company Activity...81 Table 14: Product Design and Manufacturing Processes...82 Table 15: New Product Launches and Releases...83 Table 16: Marketing Campaigns...84 Table 17: Lead Generation and Sales Processes...85 Table 18: Sales Channel Management...86 Table 19: Supply-chain Management...87 Table 20: Knowledge Management...88 Table 21: Customer Interaction and Service...89 Table 22: Self-service Web Sites...90 Table 23: Electronic Records Management...91 Table 24: Compliance Initiatives...92 Table 25: Business Process Management Initiatives...93 Table 26: Organization's Collaboration Focus Today and in 18 Months...94 Table 27: Focused on Information Creation...95 Table 28: Focused on Processes Using Information...96 Table 29: Focused Entirely Internally...97 Table 30: Focused Entirely Externally...98 Table 31: Percentage of Users Who Collaborate & Use DM, CM, or Other Collaboration Technologies...99 Table 32: Collaborate as a Daily Part of their Jobs Table 33: Need Collaboration Technologies Table 34: Use Document or Content Management to Facilitate Collaboration Table 35: Use Collaboration Technologies Other than or Document or Content Management Table 36: Percentage of Users Who Will Collaborate & Use DM, CM, or Other Collaboration Technologies by End of Table 37: Collaborate as a Daily Part of Their Jobs by End of Table 38: Need Collaboration Technologies by End of InfoTrends/CAP Ventures, November 12, Page 3

4 Table 39: Use Document or Content Management to Facilitate Collaboration by End of Table 40: Use Unique Collaboration Technologies by End of Table 41: Percentage of Collaboration that is Done Through , Traditional Methods, Intranets, and has Information Version Problems Table 42: Collaboration Done Through Table 43: Collaboration Done Through Intranet or Shared Server Table 44: Collaboration Through Manual Methods Table 45: Collaboration Problems Due to Incorrect Information Table 46: Percentage of Collaboration that will be Done Through , Traditional Methods, Intranets, and will have Information Version Problems by end of Table 47: Collaboration Done Through by End of Table 48: Collaboration Done Through Intranet or Shared Server by End of Table 49: Collaboration Through Manual Methods by End of Table 50: Collaboration Problems Due to Incorrect Information by End of Funding and Solution Ownership Table 51: Highest Level at which CCC is Recognized as a Challenge Table 52: Have Purchased or Implemented CCC Technologies Table 53: Amount Spent Towards Improving Content-Centric Collaboration Prior to Table 54: Amount Allocated this Year Towards Improving Content-Centric Collaboration Table 55: Amount Requested for 2005 Towards Improving Content-Centric Collaboration Table 56: Budget for External Professional Services Compared to Software License Budget Table 57: Have or Will Consider Hosted or Managed Solutions for CCC Needs Table 58: Process Initiatives or Projects that Include a CCC Component Capabilities, Vendors, Products, and Service Providers Table 59: Critical Types of Functionality When Selecting Content-Centric Collaboration Technologies Table 60: Importance of Deployment, Admin, and Access Capabilities to Facilitate CCC Table 61: Offline Access Table 62: Integration with, and Access Through Desktop Applications Table 63: Wizard-based Configuration of Workspaces and Teams Table 64: Access from Outside Firewall Table 65: Configurable Security Levels Table 66: Decentralized Administration Table 67: Scalability to Support Large-scale Enterprise Deployments Table 68: Access Through Mobile Devices Table 69: Pre-existing Integration with Leading Portal Technologies Table 70: Support for Web Services Table 71: Integration with Multifunction Devices Table 72: Importance of Document & Content-related Support Capabilities to Facilitate CCC Table 73: Access to Document Hierarchy Table 74: Ability to Provide Links to Web Sites or Pages Table 75: Publish News to Workspaces Table 76: Select and Simultaneously Operate on Multiple Content Items Table 77: Document Comparison Between Versions Table 78: Audit Trails Table 79: Notifications and Alerts for New Information Table 80: Web Logs (BLOGS) Table 81: Simultaneous Editing of the Same Content Items Table 82: Context-sensitive Search Table 83: Searching Across Workspaces Table 84: Automated Document Categorization Based on Corporate Taxonomy Table 85: Support for Rich Media, Including Oversize and Layered Drawings Table 86: Automated Inclusion of Scanned or Faxed Documents Table 87: Digital Rights Management Table 88: Importance of Communication Capabilities to Facilitate CCC Table 89: Discussion Threads Table 90: Interactive Polls Table 91: Discussion Forums Table 92: Real-time Sharing of Applications Page 4 InfoTrends/CAP Ventures, November 12, 2004

5 Table 93: Recorded Meetings/Sessions for Playback Table 94: Integration with Enterprise IM Solutions Table 95: Integration with Table 96: Shared Calendar/Events Table 97: Mobile Device/Remote Access Table 98: Integrated VOIP Table 99: Integration with Voice Mail Table 100: Importance of Process, Workflow, and Project Management Capabilities to Facilitate CCC Table 101: Ability of Project Manager to Assign and Manage Tasks Table 102: Project Status and Reports Table 103: Capture and Preserve Project Context Table 104: Structured Workflow Table 105: Ad hoc Workflow Table 106: Shared Calendar/Events Table 107: Analytics Table 108: Integration with (or Support for) Business Process Management (BPM) Table 109: Respondent's Exposure to Vendors Table 110: Adobe Table 111: BEA Table 112: Hewlett Packard Table 113: IBM/Lotus Table 114: Macromedia Table 115: Microsoft Table 116: Novell Table 117: Oracle Table 118: Plumtree Table 119: Quark Table 120: SAP Table 121: Sun Table 122: TIBCO Table 123: Respondent's Exposure to Vendors Table 124: Altova Table 125: Arbortext Table 126: Astoria Table 127: ATG Table 128: Blast Radius Table 129: BroadVision Table 130: ContextMedia Table 131: EMC/Documentum Table 132: FatWire Table 133: FileNet Table 134: Hummingbird Table 135: Hyland Software Table 136: IMR Table 137: INSCI Table 138: Interwoven Table 139: Open Text Table 140: Percussion Software Table 141: RedDot Solutions Table 142: SilkRoad Technologies Table 143: SiteScape Table 144: Stellent Table 145: Stibo Catalog Table 146: Tridion Table 147: Vasont Table 148: Vignette Table 149: Xerox Table 150: XyEnterprise Table 151: Respondent's Exposure to Vendors InfoTrends/CAP Ventures, November 12, Page 5

6 Table 152: Akonix Table 153: Canon Table 154: CollabNet Table 155: Colligo Networks Table 156: Compoze Software Table 157: CYA Technologies Table 158: DiscusWare Table 159: FlyPaper Table 160: Groove Networks Table 161: imarkup Table 162: InQuest Technologies Table 163: Kovair Table 164: Kubi Software Table 165: NEXTpage Table 166: Ricoh Table 167: South River Technologies Table 168: Webex Table 169: Respondent's Exposure to Vendors Table 170: APR Smartlogik Table 171: Autonomy Table 172: ClearForest Table 173: Convera Table 174: EasyAsk Table 175: Endeca Table 176: Entopia Table 177: Entrieva (Semio) Table 178: Fast Search Table 179: Google Table 180: iphrase Table 181: InQuira Table 182: Intelliseek Table 183: Inxight Table 184: Kanisa Table 185: Kofax Table 186: Mercado Software Table 187: Mondeca Table 188: Mondosoft Table 189: Nstein Table 190: Recommind Table 191: Schemalogic Table 192: Stratify Table 193: Verity Table 194: ZyLAB Table 195: Standards Used or To Be Incorporated in CCC Efforts Table 196: Technology Purchase Preference to Support Content-Centric Collaboration Table 197: Providers of Professional Services to Support CCC Solutions Metrics for Success Table 198: Percentage of Improvement from Using a CCC Solution Table 199: Increase in Customer Retention Rates Table 200: Increase in Number of Leads or Sales Pipeline Table 201: Improvement in Meeting Project Schedules Table 202: Improvement in Quality of Company s Products or Services Table 203: Improvement in Quality of Information (Reduction in Errors) Table 204: Improvement in Customer Satisfaction Table 205: Improvement in Competitive Response Time Table 206: Improvement in Cash Flow Table 207: Reduction in Supplier Costs Table 208: Reduction in Cost of Sales Page 6 InfoTrends/CAP Ventures, November 12, 2004

7 Table 209: Reduction in Potential or Realized Liability Table 210: Reduction in Call Center Calls Table 211: Reduction in Staffing Table 212: Reduction in Fines for Failure to Meet Regulations (Improved Compliance) Table 213: Payback Time for Investment on Content-Centric Collaboration Solution (Months) Table 214: Most Difficult Aspects of Supporting Efficient CCC Questionnaire InfoTrends/CAP Ventures, November 12, Page 7