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1 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: 1 3 Annexure II, PQ form Pag e 8 83 The Bid can be submitted by an individual company or a consortium. The individual company or consortium partner should be a Company registered under Companies Act, 1956 in India and also should be Registered with the Tax Authorities. Consortium shall mean more than one company which joins with other companies of complementing skills to undertake the scope of work defined in this RFP. In case of consortium the same shall consist of only two companies/ corporations, including the prime bidder. Copy of Certificate of Incorporation and Name change certificate (if any). (both Prime and consortium partner) Copy of Service and Sales Tax Registration Certificates (both prime and consortium partner) In case of consortium applicant, consortia shall submit a valid Memorandum of Understanding (MOU)/agreement among the members signed by the Authorized Signatories of the companies dated prior to the submission of the bid to be submitted in original. The MoU/agreement shall clearly specify the prime bidder, stake of consortium partner and outline the roles and responsibilities of consortium partner. The Bidder should be a Company registered under Companies Act, 1956 in India and also should be Registered with the Tax Authorities Copy of Certificate of Incorporation and Name change certificate (if any). Copy of Service and Sales Tax Registration Certificates 1

2 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Annexure II, PQ form 1 3 Annexure II, PQ form Pag e The bidder (both Prime and consortium partner) should meet the following criteria for the last three audited Financial Years. The bidder should have average annual turnover of INR 50 crores for the last 3 years. The bidder should have positive net worth for the last 3 years. The bidder (either Prime or consortium partner) should have similar experience in setting up ISP/TSP networks in India in the last five years (as on 31st March 2016). The value of such single Work order should be atleast INR 5 Crore against Part A and INR 1 crore against Part B). Experience in setting up telecom network is defined below: Part A: Setting up of Network Operating Centre for TSP/ISP. Implementation of core and distribution Network for TSP/ISP Implementation of access networks such as Metro Ethernet/GPON/Wireless networks. The bidder should meet the following criteria for the last three audited Financial Years. The bidder shall have average annual turnover of INR 50 crores for the last 3 years The bidder should have positive net worth for the last 3 years The bidder should have similar experience in setting up ISP/TSP networks / Wide Area Network projects for any State or Central Government in India in the last five years (as on 31st March 2016). The value of such single Work order should be at least INR 5 Crore against Part A. Experience in setting up telecom Network /Government Wide Area network with minimum 100 nodes is defined below: Part A: Setting up of Network Operating Centre for TSP/ISP or Government WAN projects Implementation of core and distribution Network for TSP/ISP or Government WAN projects Implementation of access networks such as Metro Ethernet/GPON/Wireless networks. 2

3 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e Part B: Implementation of Business Support System/Operational Support System for ISP / TSP. Copy of the Work order/contract confirming year and date (Dated before 1st April 2011) to be submitted. The supporting documents shall clearly indicate the scope of work as required in the criteria. The completion certificate /client certificate should be submitted for the successful Commissioning of the project. WAN projects with minimum 100 nodes for Government. Part B: Proposed solution for OSS & BSS should be in use for atleast one year by any TSP/ISP in the country to provide telecom services to about subscribers. Part A Copy of the Work order/contract /client certificates confirming the project execution in the last five years as on to be submitted. The supporting documents shall clearly indicate the scope of work as required in the criteria. The completion certificate /client certificate should be submitted for the successful commissioning of the project. Part B End user certificate confirming the use of the BSS & OSS solution in the last five years as on to be submitted along with the MAF from the OEM. 3

4 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: 4 3 Annexure II, PQ form Pag e The Bidder (both Prime and consortium partner) shall not be under a Declaration of Ineligibility for blacklisted with any of the Government agencies in the State of Tamil Nadu. Self-Certification in the letter head of the company signed by the authorized signatory for submission of the bid. The Prime Bidder and consortium partner has to submit the self-declaration. The Bidder shall not be under a Declaration of Ineligibility for blacklisted with any of the Government agencies in the State of Tamil Nadu. Self-Certification in the letter head of the company signed by the authorized signatory for submission of the bid. 5 3 Annexure II, PQ form The bidder (either Prime or consortium partner) should have a local office in Tamil Nadu. Alternately the bidder shall give an undertaking for setting up the local office in Tamil Nadu within a month from the date of execution of the contract. Copy of the rent Agreement /latest Telephone bills. (OR) Undertaking for setting up of local office in TamilNadu The bidder should have a local office in Tamil Nadu. Alternately the bidder shall give an undertaking for setting up the local office in Tamil Nadu within a month from the date of execution of the contract. Copy of the rent Agreement /latest Telephone bills. (OR) Undertaking for setting up of local office in TamilNadu The bidder (Prime) should submit an Authorisation letter for authorising the tender signing authority for bidding the tender. A Board resolution / Authorisation letter for authorisation from the board of directors / Competent The bidder should submit an Authorisation letter for authorising the tender signing authority for bidding the tender. A Board resolution / Authorisation letter for authorisation from the board of directors / Competent authority or Power of Attorney authorising the tender signing authority. 4

5 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: 7 Annexure II, PQ form 1 PQ Form 4 Pag e 3 & A B 13 authority or Power of Attorney authorising the tender signing authority. TSP/ISP Network Project Experience (Part A and Part B) Work order/contract date : Dated before 1 st April 2010 Value of the project : Minimum INR I crore The Bidder having an average annual turnover for last three audited financial years will be awarded marks as below : a. INR 50 Crores = 3 Marks; b. INR 50 Crore to INR 100 crore = 4 Marks c. More than INR 100 crores = 5 Marks The bidder should have experience in implementation, operation & maintenance of WAN in India, in the last 7 years (at least two projects). WAN network with 50 nodes and above will be considered. (either Prime or consortium partner) TSP/ISP Network / Wide Area Network for Government - Experience (Part A and Part B) Work order/contract date for Part A & End user Certificate for Part B. : Dated after 1 st April 2010 Value of the project Number of Subscribers for Part B : Minimum 5 crores for Part A : Minimum subscribers The Bidder having an average annual turnover for last three audited financial years will be awarded marks as below : a. INR 50 Crores = 5 Marks; b. INR 50 Crore to INR 100 crore = 7 Marks c. More than INR 100 crores = 10 Marks The bidder should have experience in implementation, operation & maintenance of TSP/ISP networks /WAN projects in India, in the last 7 years. WAN network with 50 nodes and above will be considered. The marks would be provided based on the following : 5

6 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e The marks would be provided based on the following : Number of Projects a. 2 Projects = 5 Marks b. More than 2 projects = 10 Marks Number of Projects, each shall be a single work order. a. 2 Projects = 10 Marks b. 3 projects = 15 Marks c. 4 projects = 20 marks C D E 14 Experience in setting up of Network Operating centre for TSP/ISP. The bidder should have experience in design and implementation of BSS/OSS for ISP/TSP in India, in the last 7 years. The value of such projects should be at least 1 Cr. (either Prime or consortium partner) The marks would be provided based on the following : Number of Projects a. 2 Projects = 5 Marks b. 3 projects = 10 Marks > 3 projects = 15 marks The bidder should have experience in setting up TSP/ISP Network in India for a TSP/ISP, in the last 7 years. The value of such projects should be at least 5 Cr. Stands deleted Offered BSS & OSS solution serving minimum subscribers to any TSP/ISP in India in the last 7 years will be considered for evaluation with the end user certificate. The marks would be provided based on the number of end user certificates: a. 1 Certificate = 5 Marks b. 2 Certificates = 10 Marks c. 3 & above = 20 marks The bidder should have experience in setting up TSP/ISP Network in India for a TSP/ISP, in the last 7 years. The value of such projects should be at least 5 Cr. 6

7 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e (either Prime or consortium partner) The marks would be provided based on the following : The marks would be provided based on the following : Number of Projects, each shall be a single work order. Number of Projects a. 2 Projects = 5 Marks b. More than 2 projects = 10 Marks a. 2 Projects = 3 Marks b. More than 2 projects = 5 Marks Tech form Citation format for WAN Project experience Citation format for WAN/TSP/ISP Project experience 13 Tech form Citation format for Network Operating Centre experience Stands deleted Citation format design and implementation of Business support system(bss)/operation Support System (OSS) billing solution for TSP/ISP End user Certificate details for Business support system (BSS) and Operation Support System (OSS) solution working with any TSP/ISP in India. 14 Tech form Value of the project Minimum value of Rs. 1 Crore. 4. Number of subscribers (Minimum) te : The scope of software services should be clearly highlighted in the work order / client certificate along with the corresponding reference page numbers. te: The scope of working solution should be clearly highlighted in the end user certificate. 15 PQ form 2 A to K 86 Particulars of the Bidder (To be filled by both Prime Bidder and Consortium Partner) Particulars of the Bidder (To be filled by the bidder) 7

8 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e 16 PQ form 3 1 to 3 87 Particulars of the Bidder (To be filled by both Prime Bidder and Consortium Partner) Particulars of the Consortium Partner Particulars of the Bidder (To be filled by the Bidder Stands deleted. Price bid form 6 J 143 Total of Opex for Additional licences for 10 sets of every subscriber and 50 partners per annum (J) Total of Opex for Additional licences for 10 sets of every subscriber and 50 partners per quarter (J) 17 Price bid form Price bid form 6-Bid value Price bid form 7 -Bid value Addendum: te: During the O&M phase, TACTV reserves the right to modify the SLA Parameters, if there is any practical difficulties/other major challenges in meeting the SLA terms and conditions and the minimum guaranteed uptime Against Sl..4, per quarter rate is asked for. However, the quarterly rate will be applicable from the quarter from which the operation is commenced for the additional licenses as per the work order, till the end of the contract period. During the O&M phase, TACTV reserves the right to modify the SLA Parameters, if there is any practical difficulties/other major challenges in meeting the SLA terms and conditions and the minimum guaranteed uptime. Also, TACTV reserves the right to specify the parameters to define the network as non-operational and down when the ISP services are affected at the NOC, District nodes and Taluk 8

9 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e 19B DC Fire wall Addendum: nodes and also any operational/ support services of the partners, subscribers and other stake holders are affected and also the infrastructure/applications are not available for the services Price bid form upgradatio n te 140 te Addendum The proposed solution must provide DOS protection capabilities to protect the data centre infrastructure from DOS attacks, including SYN, UDP, ICMP and IP floods. The solution must also provide reconnaissance protection. 5. The hardware upgrdation shall cover the required line cards, SFP, licenses, support and any other accessories required to meet the functional & performance requirements indicated in clause Price bid form 1 B Billing System (On line charging, Retail/Enterprise Billing, Product Management, Discount, Dunning, Bill formatter, Voucher & recharging, Reports, Alerts & tification, Payments & Collection. Billing System (Retail/Enterprise Billing, Product Management, Discount, Dunning, Bill formatter, Voucher & recharging, Reports, Alerts & tification, and Payments & Collection. 23 Price bid form 8 & Price discovery for on line charging system ( not for evaluation) Please refer to the format given. 9

10 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e A B 6 38, 51 and D 1 80 Aggregation Switch: Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM- SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Aggregation Switch: Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF). Enhanced Interior Gateway Routing Protocol (EIGRP) (not mandatory) Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM- SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Multiprotocol Label Switching (MPLS). Multiprotocol Label Switching (MPLS). Monitoring Solution 19 B Sl.. 6 Please refer to the specifications provided below District Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. District Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. (Preferred) Support required for services specified by MEF as well as 10

11 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e E Support required for services specified by MEF as well as configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, and MEF 25 y MEF 27 for Ethernet services providers. Taluk Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. Support required for services specified by MEF as well as configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, MEF 25 y MEF 27 for Ethernet services providers. Firewall for DC configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, MEF 25 y MEF 27 for Ethernet services providers (Preferred) Taluk Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. (Preferred) Support required for services specified by MEF as well as configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, MEF 25 y MEF 27 for Ethernet services providers (Preferred) Firewall DC - 2 s (A) Core ISP Networks Componen ts IPoE Gatew ay Router & 48 Sr.:1 The products must be fully compliant with the CEF 1.0 and 2.0 certification for E-Line, E-LAN, E- Tree, and E-Access. Sr.:1 The products must be fully compliant with the CEF 1.0 and 2.0 certification for E-Line, E-LAN, E-Tree, and E- Access (Preferred). 11

12 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: CGNA T Pag e Sr.:4 Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Sr.:4 Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF), Open Shortest Path First (OSPF) (A) Core ISP Networks Componen ts Peerin g Switch 50 Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM- SM), Enhanced Interior Gateway Routing Protocol (EIGRP) (not mandatory) Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM-SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP) Multiprotocol Label Switching (MPLS). Cisco nstop Forwarding (NSF) and nstop Routing (NSR); Smart Call Home (SCH); Multiprotocol Label Switching (MPLS). nstop Forwarding (NSF) or equivalent and nstop Routing (NSR) or equivalent Smart Call Home (SCH) or equivalent 12

13 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e B B 1 52 The Subscriber Authentication will happen through AAA (Authentication, Authorization & Accounting) System. AAA system shall be compliant to the latest RADIUS, Diameter specifications and Standards applicable at the time of supply of the system. System should support for dual stack application i.e. It should support RADIUS and DIAMETER. The Subscriber Authentication will happen through AAA (Authentication, Authorization & Accounting) System. AAA system shall be compliant to the latest RADIUS/ Diameter specifications and Standards applicable at the time of supply of the system. System should support RADIUS/ DIAMETER B B B 2.b 63 Load Balancer is required for Load Balancing Traffic for Http, https, Radius, Diameter. Dimensioning :- Load Balancer with 5 Gbps throughput, 4x10G interface, Multi-tenancy (shall support partitioning with resource with resource allocation for bandwidth and CPS + WEB Application Firewall ICSA certified + DNS Application Firewall) (SSL CPS 12000, RADIUS load balancing support 100k TPS, DIAMETER Load balancing 50k TPS, DNS 250k QPS load balancing) On line charging system Load Balancer is required for Load Balancing Traffic for Http, https, Radius/Diameter. Dimensioning :- Load Balancer with 5 Gbps throughput, 4x10G interface, Multi-tenancy (shall support partitioning with resource with resource allocation for bandwidth and CPS + WEB Application Firewall ICSA certified + DNS Application Firewall) (SSL CPS 12000, RADIUS load balancing support 100k TPS/ DIAMETER Load balancing 50k TPS, DNS 250k QPS load balancing) On line charging system ( optional item) 13

14 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e B B B B Unified Storage System with no single point of failure architecture. The Storage shall have NAS & SAN (Unified) as an integrated offering and use the functionality based on performance requirements of the various application. System to have minimum Two controllers, each controller shall have 2 nos. of 64 bit Quad -core CPU or higher. The dual controllers shall have 32 GB Cache. The storage array shall support the features like De- Duplication to remove redundant data, Data compression, Thin provisioning/thin Reclaim for data reduction, Thin-provisioning for efficient use of storage capacities, Secure Multi Tenancy for shared storage infrastructure, Space efficient replicas/clones reduced total storage capacity etc. Storage System to have minimum 8 X 8Gbps FC Ports per controller pair, 8 x 1GigE IP Ports for NAS functionality & 2 x 10 Gig Ports for ISCSI functionality. System to support 8Gbps FC, 1GigE IP and iscsi Ports. System shall have the support for 10GigE IP, iscsi and FCoE as an upgrade in the future. Unified Storage System with no single point of failure architecture. The Storage shall have NAS & SAN (Unified) as an integrated offering and use the functionality based on performance requirements of the various application. System to have minimum Two controllers, each controller shall have the capability to handle the requirements/performance for the solution proposed by the bidder. The dual controllers shall have 32 GB Cache per controller The storage array shall support the features like De- Duplication to remove redundant data, Data reduction technologies based on Data compression or Thin provisioning & Thin Reclaim for data reduction should be supported. Secure Multi Tenancy for shared storage infrastructure, Space efficient replicas/clones reduced total storage capacity etc. Storage System to have minimum 4 X 16 8Gbps FC Ports per controller pair, Minimum 4 x 1GigE IP Ports for NAS functionality.. System to support 16Gbps FC, 1GigE IP and iscsi Ports. System shall have the support for 10GigE IP, FCoE as an upgrade in the future B Storage System shall have minimum 2*6Gbps SAS backend disk ports per controller. Storage System shall have minimum 2 * 12 Gbps SAS backend disk ports per controller. 14

15 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e B System shall support minimum 600GB & 900GB 15K/10K RPM or higher 6Gbps SAS Disks or higher. System shall also support Flash/Solid state Drives. System shall have the capability to designate hot spares that can be automatically be used to replace a failed drive anywhere in the system. Storage system shall be configured with required Hot-spares shall be 2% over and above the data capacity configured. The switch should have a per slot throughput of atleast 3 Tbps System shall support minimum 600GB & 900GB 15K/10K RPM or higher12 Gbps SAS Disks or higher. System shall also support Flash/Solid state Drives. System shall also be provided with hot spare capacity that can be automatically be used to replace a failed drive anywhere in the system. Storage system shall be configured with required Hotspares shall be 2% over and above the data capacity configured. The switch should have over all throughput of atleast 1.5 Tbps The proposed appliance based security platform should be capable of providing comprehensive next generation firewall with application based FW, IPS, Anti virus, Anti spam, APT protection and URL filtering functionality in a single appliance from day one. The proposed appliance based security platform should be capable of providing comprehensive next generation firewall with application based FW, IPS, Anti virus, APT protection and URL filtering functionality in a single appliance from day one. Activity Timeline Activity Timeline Award of Contract to System Integrator Completion of n IT infrastructure at NOC T T+ 3 weeks Award of Contract to System Integrator Completion of n IT infrastructure at NOC T T+ 6 weeks 15

16 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e Completion of Network infrastructure at NOC T+ 6 weeks Completion of Network infrastructure at NOC T+ 10weeks Completion of BSS & OSS & data centre components at NOC T+15 weeks Completion of BSS & OSS & data centre components at NOC T+ 20weeks Completion of 2 district nodes & 2 taluk nodes T+ 16 weeks Completion of 2 district nodes & 2 taluk nodes T+ 21 weeks Completion of all District nodes & 100 Taluk nodes & Issue of commissioning certificate. T+ 20 weeks = P Completion of all District nodes & 100 T+ 24 weeks = Taluk nodes & Issue of commissioning P certificate. Start of O&M Phase P Start of O&M Phase P Closure of O&M Phase P+5 years Closure of O&M Phase P+5 years Sl..7 Sl Due date, time and place for submission of tender Due date, time and place for submission of tender 1 Sl. 7 & 8 6 Sealed tender may be submitted not later than PM at the address mentioned in 1 - Schedule of Bid Process Sealed tender may be submitted not later than 3 PM at the address mentioned in 1 - Schedule of Bid Process 16

17 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e Sl..8 Sl..8 Date, time and place of opening of Technical Bid Technical Bid will be opened on 3.30 PM at the address mentioned in 1 - Schedule of Bid Process Date, time and place of opening of Technical Bid Technical Bid will be opened on 3.30 PM at the address mentioned in 1 - Schedule of Bid Process S.. Deliverable 1 Setting up of NOC (2 District nodes & 2 Taluk /nodes) and roll out of services 2 Completion of all District nodes & 100 Taluk nodes and Issue of commissioning certificate. % of payment on total value of the assignment (CAPEX Form I of financial proposal) 75% 25% S.. Deliverable 1 Supply & Installation of all the hardware & Software at the C and the installed systems are ready for customization, & integration. 2 Setting up of NOC (2 District nodes & 2 Taluk /nodes) and roll out of services 3 Completion of all District nodes & 100 Taluk nodes and Issue of commissioning certificate. % of payment on total value of the assignment (CAPEX Form I of financial proposal) 50% 25% 25% 17

18 & Maintenance of ISP C and Network for TACTV Ready Reference_Consolidated Corrigendum # RFP Reference Existing clause in RFP To be read as: Pag e a)the payment for mile stone 1 is payable after the issue of completion certificate for setting up of the NOC in all aspects; roll out of services two identified Districts and two taluks; and successful completion of 15 days trial period. b)the payment for mile stone 2 is payable after the issue of completion certificate for remaining District and Taluk des. a) The payment for mile stone is payable after the verification and confirmation of the installation of the all the hardware and software at the C. b) The payment for mile stone 2 is payable after the issue of completion certificate for setting up of the NOC in all aspects; roll out of services two identified Districts and two taluks; and successful completion of 15 days trial period. c) The payment for mile stone 3 is payable after the issue of completion certificate for remaining District and Taluk des.. 19 A. Sl. 6 Addendum The requirements of Monitoring solution are as detailed below: The Network Management System proposed for the project must provide comprehensive FCAPS capabilities for monitoring and managing the infrastructure provided by the bidder as part of the project. It may be noted that it is the bidder s responsibility to provide full integration between the components provided and the management system provided. Full interoperability has to be assured by the bidder. It must also be possible to configure a fully redundant management system from two geographically disparate Data Centers, if and when TACTV sets up the DR center for management and operations. All logs of traffic, link and device uptime, utilization and security logs must be available for audit and compliance purposes for a period of 13 months, minimum, unless specified as a lesser value, anywhere else in the tender. The necessary storage components (NAS / SAN) with full redundancy must be built into the proposal at no additional cost. 18

19 Network Fault Management The Proposed Network Fault Management consoles must provide web based topology map view from a single central console. The system should provide Auto Discovery & inventory of heterogeneous physical SNMP enabled network devices like Layer-3 switches, Routers and other IP devices and do mapping of LAN & WAN connectivity with granular visibility up to individual ports level. Network Fault Management should support Graphical User Interface (GUI). - The solution should allow for discovery to be run on a continuous basis which tracks dynamic changes near real-time to keep the topology as up to date as possible. This discovery should run at a low overhead, incrementally discovering devices and interfaces. The NMS should provide very powerful event correlation engine and thus must filter, correlate & process, the events that are created daily from network devices. It should assist in root cause determination and help prevent flooding of non-relevant console messages. Polling intervals should be configurable on a need basis through a GUI tool, to ensure that key systems are monitored as frequently as necessary. The topology of the entire Network should be available in a single map along with a Network state poller with aggressive/customizable polling intervals. The system must deduce the root cause of the problem and in topology it should visually pinpoint single impacting device as well as other impacted devices through various colors. The NMS performance system must provide out-of-the-box and highly customizable reporting across the network domain. The tool should provide sufficient reports pertaining to asset inventory, alarms & availability reports as well as a detailed asset report. The proposedsolution should provide current and historical out-of-the-box reports for various statistics monitored The System should be able to monitor Quality of Service (QoS) parameters configured to provide traffic classification and prioritization for reliable traffic transport. The solution should be able to discover and model configured QoS classes, policies and behaviours. It should provide a unified view of alerts, traps, events, syslog messages in a single page The system should provide an outage summary that gives a high level health indication for each device as well as the details and root cause of any outage. Should allow integration with third-party applications through message exchanges and/or through APIs. System should have options for ensuring high-availability of application, with/without use of failover products Configuration Management The proposed management solution should be able to automatically backup configuration on routers, switches, firewall, access points and other network devices Should be able to make bulk configuration changes. For example, change community strings, update ACLs etc. across multiple devices Should be able to generate a graphical representation of your network. Identify which devices are inactive or out of compliance. Use filters to immediately view isolated specific network segments. 19

20 In real time, detect configuration and asset information changes made across a multi-vendor device network, regardless of how each change is made and also support configuration deployment/rollback and configuration templates. The proposed management solution should not be vendor-specific and should provide built-in configuration management support for network devices of all major OEMs Asset Management It shall provide comprehensive asset management. Whenever a new device is discovered, the system would collect physical inventory information associated with the new device. It shall also support auto discovery. The module shall provide traffic usage details. The system should be capable of providing granular asset details on a need basis to system administrators Module shall maintain records of modifications in the areas of hardware and configurations with all the changes done and the user who has done it. Performance Management Proposed performance management should integrate with fault management to forward performance exception alarms by defining notifier rules. Should establish the status of network devices and interfaces with unified status calculation and visualization of network fault & performance data. Should provide the following capabilities Data Collection Port status o Bytes In/Out o Discards o Errors o Delays Data Collection Devices o CPU o Memory o Buffers o Component Statistics Report by location, device and users Security Management The traps received for any unauthorized access to network elements of MNGT Edge, shall be stored by security module and generate security reports The Security Management Module shall be capable of login authentication to restrict / enable access to the manager 20

21 The logs from all security devices would be stored on the NMS for audit and compliance purposes. The NOC administrator shall be able to set up multiple user groups and define their respective roles. Each user group can have a selected number of functions assigned to it and individual users can be assigned to multiple groups. 21

22 Price Bid form 8 - On line Charging System (t for evaluation) - CAPEX Sl. Description Quantity Unit Price (in INR) Amount (exclusive of taxes) TNVAT on C in INR Other Taxes on C (exclusive of TNVAT and ST) Service Tax (ST) on C as applicable Amount Inclusive of all taxes A B C = A*B D E F G = C+D+E+F 1 On line charging System 1 Billing System ( On line Charging) for year subscribers 1 Price bid form 9 - On line charging System ( not for evaluation) - OPEX S. Description Cost Total amount for 5 Years (INR) 1 Billing System ( On line Charging) for year subscribers Y1 Y 2 (INR) (INR) (B) (A) Y3 (INR) (C) Y4 (INR) (D) Y5 (INR) (E) (A+B+C+D+E) (exclusive of Tax) (F) Service Tax on F for 5 Years (INR) (G) Total Amount inclusive of Tax (INR) ( F+G =H) Total OPEX 22

23 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification 1 2 NA NA Please share a high-level architecture based on which the various networking components are sized and listed in the RFP. 19 A 3 50 Aggregation Switch: Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM-SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Multiprotocol Label Switching (MPLS). The specifications for this talk of proprietary protocols like EIGRP. Request you to remove the same Please Refer the "ISP Network - Requirements and Design Guidelines" of the RFP. The solution/architecture is to be proposed by the bidder based on the network requirements & design guidelines. Even though it is not a proprietary as on date and however, it is not a mandatory requirement. Please refer to corrigendum 23

24 24 Tender Reference: TACTV/003/ISPNOC/Sys.Integrator/2016 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification A 3 50 Aggregation Switch: The uplink must support 100-Gbps OR 40-Gbps ports, OR a combination of 10-, 40-, and 100- Gbps connectivity. 19 A 3 50 Aggregation Switch: Ports 32x1GE, 8x10GE. 19 A 4 50 Peering Switch: The uplink must support 100-Gbps OR 40-Gbps ports, OR a combination of 10-, 40-, and 100- Gbps connectivity. 19 A 4 50 Peering Switch: Ports 12x10GE. 19 B 6 38, 51 and 67 Monitoring Solution This clause suggests 3 options for Ports. Please clarify the requirements. Is it 100Gbps only or 40 Gbps only or should it be both 40Gbps and 100 Gbps? Also please clarify the number of ports required? Please clarify the type of ports (Copper/Fiber) required This clause suggests 3 options for Ports. Please clarify the requirements. Is it 100Gbps only or 40 Gbps only or should it be both 40Gbps and 100 Gbps? Also please clarify the number of ports required? Please clarify the type of ports (Copper/Fiber) required Specs are too minimal and doesn t address the key functional requirements of the solution. Hence we recommend that the specs be made exhaustive and more specific by including the following clauses: Should dynamically and automatically discover and correlate event, topology and metrics data Provide single, consistent, and holistic view of the entire IT ecosystem covering virtualization Please Refer the "ISP Network - Requirements and Design Guidelines" of the RFP. The Switch shall support the scalability requirements specified in the RFP. The Ports will be Fiber only. Please Refer ISP Network - Requirements and Design Guidelines. The Switch shall support the scalability requirement specified in the RFP. The Ports will be Fiber only. Please Refer the " Monitoring Solution at NOC" of the the RFP. The State of Art monitoring solution has to be proposed by the bidder to meet all the operational requirements of carrier grade ISP network and as well to generate the relevant reports and customized periodical SLA reports. Please refer corrigendum

25 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification 8 9 technologies, cloud infrastructure, third-party products, applications, servers, storage, networks etc. Identify trends and pinpoint issues by using easy-to-create charts with replay, which correlates disparate data over any time period visually with ease Automated log analytics feature to automatically distill millions of logs to the relevant logs Predictive analytics to provide behaviour trends from metrics and log data, leveraging historical trends and seasonality to predict future performance and identifying problems before users are impacted. 19B Storage The current specs doesn t mention the scalability requirement in terms of the numbers of disk drives required. Please clarify 19B DC Core Switch: The uplink must support 100-Gbps OR 40-Gbps ports, OR a combination of 10-, 40-, and 100- Gbps connectivity. This clause suggests 3 options for Ports. Please clarify the requirements. Is it 100Gbps only or 40 Gbps only or should it be both 40Gbps and 100 Gbps? Also please clarify the number of ports required? Please Refer ISP Network - Requirements and Design Guidelines. The Storage shall support the scalability requirement as spelt in this clause Please Refer the "ISP Network - Requirements and Design Guidelines" of the RFP. The Switch shall support the scalability requirement as spelt in this clause. 25

26 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification 10 19B DC Core Switch: Ports 72x1GE, 4x10GE. Please clarify the type of ports required The Ports will be Fiber only C Helpdesk We feel that current specs addresses the basic requirements of helpdesk system. However, certain enhancements are mandatory to make it more productive and error-free. Hence we recommend the following clauses be included: Solution should allow for a feature to quickly submit a Service Desk ticket by just entering a description or attaching a screenshot. Solution should intelligently populate other fields such as category or affected services by extracting and analyzing the content that you entered in the ticket Solution should allow Analytics on top of In-tool reporting results to provide more insight based on the unstructured data Minimum requirements are specified and bidder can enhance the facilities as part of the solution proposed. 26

27 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification D 1 80 District Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. Support required for services specified by MEF as well as configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, MEF 25 y MEF 27 for Ethernet services providers. 19D 1 80 District Switch: Port required 24 x GE 19E 80 Taluk Switch: The products must be fully compliant with the CEF 2.0 certification for ELine, E-LAN, E-Tree, and E-Access. Support required for services specified by MEF as well as configuration of all attributes that characterize them, specifically the following MEF 6.1, MEF 9, MEF 10.2, MEF 14, MEF 18, MEF 21, MEF 25 y MEF 27 for Ethernet services providers. CEF / MEF certification of switches limits the play to a couple of vendors. Hence, we request you to remove this so that a wider choice of solutions based on different technology architecture and performance are available for TAC TV. Please specify the type of ports - Copper / Fiber CEF / MEF certification of switches limits the play to a couple of vendors. Hence, we request you to remove this so that a wider choice of solutions based on different technology architecture and performance are available for TACTV. It is preferred only. Please refer to corrigendum The Ports will be Fiber only. It is preferred only. Please refer to corrigendum 27

28 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification E 80 Taluk Swicth: Port required 12 x GE Please specify the type of ports - Copper / Fiber Firewall for DC Quantity Column is Empty. Request you to Share the Quantity for this Firewall Requirement The Web Security solution (URL and content filtering solution) must be an integral part of the proposed security solution The Proposed solution should support a throughput of 20Gbps in year 1, scalable to 50 Gbps in year 2 and up to 100 Gbps in Year 3 Request you to let us know what all security features to be covered in Content Filtering eg. Anti-Virus, Anti-Bot, etc.. Request you to let us know whether the throughput mentioned is only Firewall Throughput. Is the throughput mentioned is Production Performance (Real World - IMIX) or Ideal Testing conditions The Ports will be Fiber only. Please refer to corrigendum URL & content filtering solution shall be designed to meet the regulatory requirements. It is production performance only. The solution shall provide URL Filtering services using external dynamic lists, internal lists and predefined categories for URL and content filtering and Application control, to allow the Government the ability to restrict applications on a need basis. If the Government decides to provide secure internet services to the citizens of the state, it must be possible to add on these services (including IPS, Antivirus and Anti Spyware) without reducing the expected performance of the solution. To this end, the solution must provide a Threat prevention throughput of 28

29 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification 20Gbps in Year 1, 50Gbps in Year 2 and 100Gbps in Year Ports 5 x 10 GE Request you to let us know whether any additional interfaces required other than the one mentioned The proposed appliance based security platform should be capable of providing comprehensive next generation firewall with application based FW, IPS, Anti-virus, Anti-spam, APT protection and URL filtering functionality in a single appliance from day one The proposed firewall should support at least 5 Gbps of realworld HTTP throughput with all threat prevention features enabled Real-World HTTP Throughput APT protection is generally provided as a separate solution either on cloud or private appliance. Request you to let us know whether the APT Protection has to be provided on Cloud or private appliance Request you to let us know whether the throughput mentioned is Production Performance (Real World - IMIX) or Ideal Testing conditions Ports 5 x 10 GE Request you to let us know whether any additional interfaces required other than the one mentioned Phase I Payment Kindly let us know in how many days will TACTV make payments to the vendor, once the defined work related milestone is achieved? Ports 4 x 10 GE and necessary port for HA. Please refer Refer corrigendum. Both will be acceptable. Production performance only. Minimum Ports 4 x 10 GE and necessary port for HA. 30 days (typical) from the date of acceptance/approval of the mile stones achieved. 29

30 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification (A) Core ISP Networ ks Compo nents 19 (C) Order Manage ment 19 (C) Order Manage ment IPoE Gatew ay Router & CGNA T NAT Log Manag ement DC Firewa ll 48 Sr.:1 The products must be fully compliant with the CEF 1.0 and 2.0 certification for E-Line, E- LAN, E-Tree, and E-Access. Please remove CEF certification or make is optional 62 Please specify duration for Log Storage 71 Sr.:14 The proposed appliance based security platform should be capable of providing comprehensive next generation firewall with application based FW, IPS, Anti virus, Anti spam, APT protection and URL filtering functionality in a single appliance from day one The proposed appliance must be based on standard computer technology (not ASICs) so that future enhancements and protocols do not require hardware refresh to support Anti Spam solution will not be so effective when bundled as Gateway Solution. Plesae remove Antispam Statement is not exactly true as custom ASIC based systems ensure that new features and technology gets added without a complete change of hardware. This line needs to be changed It is preferred only. Please refer to corrigendum Please refer clause for the network requirements and the duration shall be as per the regulatory compliance change in the requirements. ASIC Based solution also will be accepted. However, the bidder ensure the support for future enhancements and protocols. 30

31 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification E and F 46 The district nodes and taluk nodes has 2 switches each Cisco nstop Forwarding (NSF) and nstop Routing (NSR); Smart Call Home (SCH); We request the following clause to be removed: "The proposed appliance must be based on standard computer technology (not ASICs) so that future enhancements and protocols do not require hardware refresh to support" Lot of OEMs now support ASIC based solutions to meet out the special performance requirement. Also Processor upgrade is not possible in the existing appliances. By removing this, it will allow multiple OEMs to meet requirement. total switches to be quoted is for 32 x 2 = 64 for districts and 100* 2= 200 for taluk in day 1? vendor specific featured needs to be removed Please refer page no Please refer corrigendum 31

32 & Maintenance of ISP C and Network for TACTV Ready Reference -Consolidated Clarifications # RFP Reference Actual in RFP Clarification Sought Clarification Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM-SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Multiprotocol Label Switching (MPLS) Complete Layer 3 unicast and multicast routing protocol suites are supported, including BGP, Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Routing Information Protocol Version 2 (RIPv2), Protocol Independent Multicast sparse mode (PIM-SM), Source-Specific Multicast (SSM), and Multicast Source Discovery Protocol (MSDP). Multiprotocol Label Switching (MPLS) EIGRP is a vendor specific protocol and hence needs to be removed EIGRP is a vendor specific protocol and hence needs to be removed Even though it is not a proprietary as on date and however, it is not a mandatory requirement. Even though it is not a proprietary as on date and however, it is not a mandatory requirement. 32