FileStore S5600 Controller Subrack V100R001&V100R002. User Guide. Issue 05. Date Symantec Corporation

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1 FileStore S5600 Controller Subrack V100R001&V100R002 Issue 05 Date Symantec Corporation

2 Symantec provides customers with comprehensive technical support and service. For any assistance, please contact our local office or company headquarters. Symantec Corporation Address: Website: 350 Ellis St, Mountain View CA Copyright Symantec Corporation All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Symantec Corporation Trademarks and Permissions and other Symantec trademarks are trademarks of Symantec Corporation. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied. Symantec Corporation

3 FileStore S5600 Controller Subrack Contents Contents About This Document Introduction Introduction Functions and Features Functions Features Components Controller Subrack Hard Disk Module PEM/fan Module Battery Module Controller DIP Switch Board Installation Installation Requirements Site Requirements Cable Requirements Precautions Installation Preparations Preparing Tools Checking the Installation Environment Unpacking and Checking the Device Installing the Controller Subrack in the Cabinet Wearing an ESD-Preventive Wrist Strap Installing the Controller Subrack in the Cabinet Connecting External Cables Connecting Grounding Cables Connecting AC Power Cables Connecting DC Power Cables Installing the SFP Optical Module and Optical Fibers Cascading the Disk Subrack Principles for Cascading D200 Disk Subracks Issue 05 ( ) Symantec Corporation i

4 Contents FileStore S5600 Controller Subrack Cascading the S5600 Controller Subrack with Nine D200 Disk Subracks Checking the Installation and Cable Connection Powering On the Storage System Powering Off the Controller Subrack Routine Maintenance Basic Rules Security Precautions Handling the Faults of the controller subrack Getting Prepared Before Replacing the Spare Parts Replacing the Hard Disk Module Removing the Hard Disk Module Installing the Hard Disk Module Replacing the PEM/Fan Module Removing the PEM/Fan Module Installing the PEM/Fan Module Replacing the Battery Module Removing the Battery Module Installing the Battery Module Replacing the Controller Removing the Controller Installing the Controller Troubleshooting Troubleshooting Principles Troubleshooting Precautions Troubleshooting Resources Indicators FileStore ISM Technical Documents Troubleshooting Preparations Troubleshooting Process Troubleshooting Flow Chart Collecting Information Determining the Fault Locating the Fault Removing the Fault Contacting Symantec For Technical Support Common Faults and Solutions PEM/fan Module Abnormality After Power-on No Output from the Serial Port Failing to Log in to the FileStore ISM Management Interface Connection Failure on the FC Host Port ii Symantec Corporation Issue 05 ( )

5 FileStore S5600 Controller Subrack Contents Connection Failure on the iscsi Host Port Connection Failure on Expander Port Technical Specifications Specifications of the Controller Subrack Technical Specifications Power Requirements Dimensions and Weight Environment Requirements Temperature and Humidity Altitude Heat Dissipation and Air Flows Noise Standard Compliance Protocol Standards Safety Specifications and EMC Standards Industry Standards Certification A How to Obtain Help...1 A.1 Preparations For Contacting Symantec... 1 A.1.1 Collecting Troubleshooting Information... 1 A.1.2 Making Debugging Preparetions... 2 A.2 How to Use the Document... 2 A.3 Technical Support... 2 A.3.1 Contacting Technical Support... 3 A.3.2 Licensing and registration... 3 A.3.3 Customer service... 3 A.3.4 Maintenance agreement resources... 3 A.3.5 Additional enterprise services... 4 B Glossary...1 C Acronyms and Abbreviations...1 Issue 05 ( ) Symantec Corporation iii

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7 FileStore S5600 Controller Subrack Figures Figures Figure 1-1 Appearance of the S5600 controller subrack... 2 Figure 1-2 Structure of the S5600 controller subrack(with FC host ports) configured with AC PEM/fan modules... 5 Figure 1-3 Front view of the S5600 controller subrack... 6 Figure 1-4 Enlarged front view of the S5600 controller subrack...6 Figure 1-5 Rear view of the S5600 controller subrack (with FC host ports) configured with AC PEM/fan modules... 7 Figure 1-6 Rear view of the S5600 controller subrack (with FC and iscsi host ports) configured with AC PEM/fan modules... 8 Figure 1-7 SATA hard disk module Figure 1-8 FC hard disk module Figure 1-9 FC hard disk module Figure 1-10 AC PEM/fan module Figure 1-11 DC PEM/fan module Figure 1-12 Battery module Figure 1-13 Controller with FC host ports Figure 1-14 Controller with FC and iscsi host ports Figure 1-15 DIP switch board Figure 2-1 Installation preparation flow chart... 4 Figure 2-2 Wearing an ESD-preventive wrist strap with ESD jack... 8 Figure 2-3 Wearing an ESD-preventive wrist strap with metal clip... 9 Figure 2-4 Locating the guide rails and the floating nuts by using the installation template Figure 2-5 Installing the guide rail Figure 2-6 Installing the floating nuts Figure 2-7 Mounting the S5600 controller subrack into the cabinet Figure 2-8 Warning label for inserting or removing the coffer disks Figure 2-9 Location of warning labels for inserting or removing the coffer disks Figure 2-10 Grounding diagram of the controller subrack...14 Issue 05 ( ) Symantec Corporation v

8 Figures FileStore S5600 Controller Subrack Figure 2-11 Connecting AC power cables Figure 2-12 Optical fibers Figure 2-13 Installing the SFP optical module and optical fibers Figure 2-14 Cascading the S5600 controller subrack (with FC host ports) with nine D200 disk subracks Figure 2-15 Initial state of the power switches on the PEM/fan modules Figure 2-16 State of the power switches after the PEM/fan modules are powered on Figure 3-1 Removing the faulty hard disk module... 5 Figure 3-2 Installing a hard disk module... 7 Figure 3-3 Removing the PEM/fan module... 9 Figure 3-4 Installing a PEM/fan module Figure 3-5 Removing the battery module Figure 3-6 Installing the battery module to be installed Figure 3-7 Removing the controller Figure 3-8 Installing the controller to be installed Figure 4-1 Troubleshooting flow chart... 6 Figure 5-1 Air flows of the controller subrack... 8 vi Symantec Corporation Issue 05 ( )

9 FileStore S5600 Controller Subrack Tables Tables Table 1-1 Features of the S5600 controller subrack... 3 Table 1-2 Components of the S5600 controller subrack... 8 Table 1-3 Indicators of the S5600 controller subrack... 9 Table 2-1 Tools required for installing the S5600 controller subrack...5 Table 2-2 Checklists for the installation environment... 5 Table 2-3 Item to be checked for the installation of the S5600 controller subrack Table 2-4 Items to be checked for cable connection Table 2-5 Status of the indicators of the components after the controller subrack is powered on Table 5-1 Performance specifications of the S5600 controller subrack... 2 Table 5-2 Reliability specifications... 3 Table 5-3 Power specifications of the S5600 controller subrack... 3 Table 5-4 Dimension of the S5600 controller subrack... 5 Table 5-5 Weight of the controller subrack... 5 Table 5-6 Weight of the components of the controller subrack... 5 Table 5-7 Requirements on the temperature and humidity... 6 Table 5-8 Altitude ranges of the controller subrack... 7 Table 5-9 Highest rank of noise emitted by the controller subrack when the temperature is Table 5-10 Complied protocol standards of the S5600 controller subrack... 9 Table 5-11 Compliant safety and EMC standards... 9 Table 5-12 Compliant industry standards Table 5-13 Certification that the S5600 controller subrack passes Issue 05 ( ) Symantec Corporation vii

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11 FileStore S5600 Controller Subrack About This Document About This Document Purpose This document describes the appearance, functions, features, installation, maintenance and technical specifications of the FileStore S5600 storage system's controller subrack. The five chapters of the body describe the functions, architecture, technical specifications, installation, maintenance and fault location. Related Versions The following table lists the product versions related to this document. Product Name FileStore S5600 Storage System Related Version V100R001&V100R002 Intended Audience This document is intended for: Technical support engineers Maintenance engineers Organization This document is organized as follows. Chapter Description 1 Introduction This chapter describes the advantages, appearance, functions and features, architecture, and components of the S5600 controller subrack. Issue 05 ( ) Symantec Corporation 1

12 About This Document FileStore S5600 Controller Subrack Chapter Description 2 Installation This chapter describes the installation requirements, installation precautions, installation preparations, installation processes, cable connections, power-on and power-off and initialization of the S5600 controller subrack. 3 Routine Maintenance This chapter describes the basic principles of maintaining the S5600 controller subrack, fault handling and parts replacement. 4 Troubleshooting This chapter describes the principles, resources and methods for troubleshooting the S5600 controller subrack. 5 Technical Specifications This chapter describes the specifications, environment requirements and compliant standards of the S5600 controller subrack. A How to Obtain Help B Glossary C Acronyms and Abbreviations This chapter describes preparations and ways for obtaining help from Symantec. This chapter describes the terms referred to in this document. This chapter describes the acronyms and abbreviations referred to in this document. Conventions Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazard with a high level of risk, which if not avoided, will result in death or serious injury. Indicates a hazard with a medium or low level of risk, which if not avoided, could result in minor or moderate injury. Indicates a potentially hazardous situation, which if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results. Indicates a tip that may help you solve a problem or save time. Provides additional information to emphasize or supplement important points of the main text. 2 Symantec Corporation Issue 05 ( )

13 FileStore S5600 Controller Subrack About This Document General Conventions The general conventions that may be found in this document are defined as follows. Convention Times New Roman Boldface Italic Courier New Description Normal paragraphs are in Times New Roman. Names of files, directories, folders, and users are in boldface. For example, log in as user root. Book titles are in italics. Examples of information displayed on the screen are in Courier New. Command Conventions The command conventions that may be found in this document are defined as follows. Convention Boldface Italic Description The keywords of a command line are in boldface. Command arguments are in italics. [ ] Items (keywords or arguments) in brackets [ ] are optional. { x y... } Optional items are grouped in braces and separated by vertical bars. One item is selected. [ x y... ] Optional items are grouped in brackets and separated by vertical bars. One item is selected or no item is selected. { x y... } * Optional items are grouped in braces and separated by vertical bars. A minimum of one item or a maximum of all items can be selected. [ x y... ] * Optional items are grouped in brackets and separated by vertical bars. Several items or no item can be selected. GUI Conventions The GUI conventions that may be found in this document are defined as follows. Convention Boldface Description Buttons, menus, parameters, tabs, window, and dialog titles are in boldface. For example, click OK. Issue 05 ( ) Symantec Corporation 3

14 About This Document FileStore S5600 Controller Subrack Convention Description > Multi-level menus are in boldface and separated by the ">" signs. For example, choose File > Create > Folder. Keyboard Operations The keyboard operations that may be found in this document are defined as follows. Format Key Key 1+Key 2 Key 1, Key 2 Description Press the key. For example, press Enter and press Tab. Press the keys concurrently. For example, pressing Ctrl+Alt+A means the three keys should be pressed concurrently. Press the keys in turn. For example, pressing Alt, A means the two keys should be pressed in turn. Mouse Operations The mouse operations that may be found in this document are defined as follows. Action Click Double-click Drag Description Select and release the primary mouse button without moving the pointer. Press the primary mouse button twice continuously and quickly without moving the pointer. Press and hold the primary mouse button and move the pointer to a certain position. Update History Updates between document issues are cumulative. Therefore, the latest issue contains all updates made in previous issues. Updates in Issue 05 ( ) The fifth commercial release has the following updates: Updated the document templates. 4 Symantec Corporation Issue 05 ( )

15 FileStore S5600 Controller Subrack About This Document Updates in Issue 04 ( ) The fourth commercial release has the following updates: Changed the structure of FC port module, sustained SSD hard disk. Updated specifications of product. Optimized figs of product structure. Corrected error. Updates in Issue 03 ( ) The third commercial release has the following updates: Modified the contents. Updates in Issue 02 ( ) The second commercial release has the following updates: Updated the document templates. Updates in Issue 01 ( ) Initial commercial release. Issue 05 ( ) Symantec Corporation 5

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17 FileStore S5600 Controller Subrack 1 Introduction 1 Introduction About This Chapter Describes the advantages, appearance, functions and features, architecture, and components of the S5600 controller subrack. 1.1 Introduction Describes the advantages and appearance of the S5600 controller subrack. 1.2 Functions and Features Describes the functions and features of the S5600 controller subrack. 1.3 Components Describes the structure and components of the S5600 controller subrack. 1.1 Introduction Describes the advantages and appearance of the S5600 controller subrack. The S5600 controller subrack has the following advantages: Mature software and hardware platforms Redundant configuration for functional modules Multiple backup mechan FileStore ISM Redundant Array of Independent Disks (RAID) group Global hot-spare disk Data verification mechan FileStore ISM Redundant connection Online check, fault location and online replacement of all hardware modules The S5600 controller subrack can be installed in a standard 19-inch cabinet (1 inch = 25.4mm). It uses modular design to meet requirements for system expansion. For example, the S5600 controller subrack provides a smart storage system of high reliability, high performance and high capacity. It also provides the functions of network planning, performance monitoring and fault alarming etc.. Issue 05 ( ) Symantec Corporation 1

18 1 Introduction FileStore S5600 Controller Subrack Figure 1-1 shows the appearance of the S5600 controller subrack. Figure 1-1 Appearance of the S5600 controller subrack 1.2 Functions and Features Functions Describes the functions and features of the S5600 controller subrack Functions Describes the functions of the S5600 controller subrack Features Describes the features of the S5600 controller subrack. Describes the functions of the S5600 controller subrack. The S5600 controller subrack provides the following functions: RAID Supporting RAID 0, RAID 1, RAID 5, RAID 6, RAID 10 Cache Supporting global hot-spare disks Supporting the online creation, configuration and deletion of RAID groups Supporting writing back cache and writing through cache Supporting cache prefetch strategy Supporting cache power-off protection 2 Symantec Corporation Issue 05 ( )

19 FileStore S5600 Controller Subrack 1 Introduction Supporting cache water level modification Management Supporting outband management Supporting disk inband management Supporting redundant controllers Supporting up to 256 ASs Supporting up to 2048 Logical Unit Numbers (LUNs) Connecting up to nine D200 hard disk subracks Supporting LUN masking management Supporting the Web User Interface (UI) mode You can log in to the Web UI through the management network port to manage the storage system. Supporting the Command Line Interface (CLI) mode You can log in to the CLI through the management network port or the serial port to manage the storage system. CLI-based maintenance Logging in to the CLI through the management network port or the serial port, thus achieving local maintenance of the storage systems. Accessing the serial port through the remote MODEM, and achieving remote maintenance of storage systems by using the remote management tools. Redundancy Supporting 1+1 redundancy and hot swap for each module Supporting multi-path access Monitoring the status of devices and generating alarms Alarm management Monitoring the status of each component so that you can locate the fault combined with the status of hardware indicators Sending alarming s, Trap IP, buzzers, and messages to the user when detecting a key event (such as a disk fault) Features Before using the alarming message function, ensure that the GSM Modem is installed on the serial port of the controller subrack. Software support Supporting UltraPath software Supporting StorEdge Traffic Manager Software (STMS) and PvLinks Describes the features of the S5600 controller subrack. Table 1-1 lists the features of the S5600 controller subrack. Table 1-1 Features of the S5600 controller subrack Item Processor Description 64-bit dual-core processor Issue 05 ( ) Symantec Corporation 3

20 1 Introduction FileStore S5600 Controller Subrack Item Memory Controller Other modules Description Four memory slots Up to the 8GB memory The four memory slots can form two dual channels dual controllers Supporting 3Gbit/s SATA a hard disks or 4Gbit/s FC b hard disks or SSD c hard disks Providing sixteen 4Gbit/s FC host ports or eight 4Gbit/s FC host ports and four GE iscsi b host ports Providing four 4Gbit/s FC expander ports Built-in dedicated channel for the communication between controllers Remote dialup for management through the RS-232 a: SATA refers to serial advanced technology attachment. b: FC refers to fiber channel. c: SSD refers to solid state drive. 1.3 Components Describes the structure and components of the S5600 controller subrack Controller Subrack Describes the architecture, front view, rear view and the indicators of the S5600 controller subrack Hard Disk Module Describes the hard disk module of the S5600 controller subrack PEM/fan Module Describes the types and functions of the PEM/fan module Battery Module Describes the battery module of the S5600 controller subrack Controller Describes the ports and functions of the S5600 controller subrack DIP Switch Board Describes the functions of the DIP switch board Controller Subrack Describes the architecture, front view, rear view and the indicators of the S5600 controller subrack. 4 Symantec Corporation Issue 05 ( )

21 FileStore S5600 Controller Subrack 1 Introduction Architecture The S5600 controller subrack uses modular design and consists of the following parts: System subrack The front part of the system subrack Hard disk module The rear part of the system subrack Two AC PEM/fan modules or two DC PEM/fan modules Two battery modules (when AC PEM/fan modules are configured) or two baffles (when DC PEM/fan modules are configured) Dual-controller One DIP switch board The S5600 controller subrack can be powered with two types of power supplies, which respectively correspond with AC PEM/fan modules and DC PEM/fan modules. Please select the type of PEM/fan modules according to the power supply type. Figure 1-2 shows the structure of the S5600 controller subrack when AC PEM/fan modules are configured. Figure 1-2 Structure of the S5600 controller subrack(with FC host ports) configured with AC PEM/fan modules 1 System subrack 2 Hard disk module 3 AC PEM/fan module 4 Battery module 5 Controller 6 DIP switch board Issue 05 ( ) Symantec Corporation 5

22 1 Introduction FileStore S5600 Controller Subrack Front View and Rear View Figure 1-3 shows the front view of the S5600 controller subrack. Figure 1-4 shows the enlarged front view of the S5600 controller subrack. Figure 1-3 Front view of the S5600 controller subrack 1 Controller subrack power indicator 2 Controller subrack startup/alarm indicator 3 Hard disk handle 4 Hard disk module 5 Hard disk running indicator 6 Hard disk alarm/location indicator Figure 1-4 Enlarged front view of the S5600 controller subrack In Figure 1-4, from left to right then from up to down, the 24 slots in the controller subrack are numbered from 0 to 23. The slot on the upper left side of the controller subrack is slot 0. 6 Symantec Corporation Issue 05 ( )

23 FileStore S5600 Controller Subrack 1 Introduction Figure 1-5 shows the rear view of the S5600 controller subrack (with FC host ports) configured with AC PEM/fan modules. Figure 1-5 Rear view of the S5600 controller subrack (with FC host ports) configured with AC PEM/fan modules 1 Power switch 2 Power running indicator 3 Power alarm indicator 4 Fan alarm indicator 5 AC PEM/fan module 6 Power socket 7 Battery module 8 Battery running indicator 9 Battery discharge indicator 10 Battery alarm indicator 11 Management network port active indicator 12 Management network port link indicator 13 FC host port rate indicator 14 FC host port link indicator 15 COM 1 serial port 16 Controller handle 17 Controller B 18 DIP switch board 19 Controller A 20 Subrack ID diaplay 21 COM 1 serial port 22 Management network port 23 FC expander port 24 FC expander port link indicator 25 FC host port 26 Controller alarm indicator 27 Controller power indicator Figure 1-6 shows the rear view of the S5600 controller subrack (with FC and iscsi host ports) configured with AC PEM/fan modules. Issue 05 ( ) Symantec Corporation 7

24 1 Introduction FileStore S5600 Controller Subrack Figure 1-6 Rear view of the S5600 controller subrack (with FC and iscsi host ports) configured with AC PEM/fan modules 1 Controller A 2 FC port module 3 iscsi port module 4 Controller B 5 FC host port 6 iscsi host port 7 iscsi host port active indicator 8 iscsi host port link indicator 1 Controller A 2 FC host port 3 FC expander port 4 FC port module 5 iscsi port module 6 Controller B 7 iscsi host port 8 iscsi host port active indicator 9 iscsi host port link indicator Table 1-2 lists the components of the S5600 controller subrack. Table 1-2 Components of the S5600 controller subrack Component Sub Component Note Hard disk module - a One controller subrack supports up to 24 SATA/FC/SSD hard disks. The coffer disk in the controller subrack must be FC or SSD hard disk. The rest disks of the controller subrack can be FC hard disk or SATA hard disk or SSD hard disk. PEM/fan module AC power module b DC power module c Fan module It provides 220V to 240V AC power to the controller subrack. It provides -48V to -60V DC power to the controller subrack. It cools the controller subrack. 8 Symantec Corporation Issue 05 ( )

25 FileStore S5600 Controller Subrack 1 Introduction Component Sub Component Power socket Power switch Note It is used to connect to the power supply. It is used to power on or power off the controller subrack. Battery module d - It protects the write cache data to be written to the coffer disks in the case of power failure. Baffle e - It protects the controller subrack from dust. Controller Port module Controller A and controller B together provide four port modules: The FC port modules provide sixteen FC host ports. The FC and iscsi port modules provide eight FC host ports and four iscsi host ports. - Controller A and controller B also provide the following ports: Four FC expander ports Two 10M/100M adaptive management network ports f Four serial ports, two COM 1 serial ports and two COM 2 serial ports DIP switch board Alarm mute button Rate switch It is used to disable the alarm sound. It is used to adjust the rate of the FC expander ports and FC hard disks. a: Not available. b: b is configured with d. c: c is configured with e. f: When S5600 is configured with FC and iscsi port modules, please configure the iscsi host port and the management network port must be located in different network segments to guarantee the normal operation of the management network ports. Indicators Table 1-3 lists the indicators on the front panel and the rear panel of the S5600 controller subrack. These indicators help you preliminarily determine the current working status of the S5600 controller subrack. Table 1-3 Indicators of the S5600 controller subrack Module Indicator State Description Front panel Issue 05 ( ) Symantec Corporation 9

26 1 Introduction FileStore S5600 Controller Subrack Module Indicator State Description System Subrack Controller subrack startup/alarm indicator Red on The controller subrack is out of service, or an alarm is generated on the controller subrack. NOTE When the red indicator is on for a long period, it indicates that a critical fault occurs to the system. Yellow on The controller subrack is being started. Off The controller subrack is powered on properly. Controller subrack power indicator Green on The controller subrack is powered on. Off The controller subrack is not powered on. Hard disk module Hard disk running indicator Green blinking The data in the hard disks is being transmitted. Green on The hard disk is powered on properly. Hard disk alarm/location indicator Red on An hard disk alarm is generated or the hard disk is located. Off The hard disk works properly. Rear panel PEM/fan module Power running indicator Green on The power supply system works properly. Power alarm Red on An power alarm is indicator a generated. Fan alarm indicator Red on An fan alarm is generated. Battery module Battery running indicator Green on The battery is charged. 10 Symantec Corporation Issue 05 ( )

27 FileStore S5600 Controller Subrack 1 Introduction Module Indicator State Description Green blinking The battery is charging. Battery alarm indicator Red on Battery fault, for example, charging fails. Off The battery works properly. Battery discharge indicator Green on The battery is being discharged. Off The battery is not discharged. Controller Management network port active indicator Orange blinking Off The data is being transmitted. No data is being transmitted. Management network port link indicator Green on The management network port link is proper. Off The management network port link is improper. Controller power indicator Green on The controller is powered on properly. Off The controller powered on improperly. Controller alarm indicator Red on A fault occurs on the board or an alarm is generated. Off No alarm is generated on the board. FC host port link indicator Green on The FC host port connects to the AS properly. Off The FC port connects to the AS improperly. FC host port rate indicator Green on The storage system communicates with the application server at a rate of 4Gbit/s. Issue 05 ( ) Symantec Corporation 11

28 1 Introduction FileStore S5600 Controller Subrack Module Indicator State Description Off The storage system communicates with the application server at a rate of 2Gbit/s or 1Gbit/s. FC expander port link indicator Green on The disk channel works properly. Off The disk channel does not work properly. iscsi host port active indicator Orange blinking The data is being transmitted. Off No data is being transmitted. iscsi host port link indicator Green on The iscsi host port connects to the AS properly. Off The iscsi port connects to the AS improperly. DIP switch board 2Gbit/s rate indicator Green on The system data between controller subrack and hard disk subrack transfer at a rate of 2Gbit/s. 4Gbit/s rate indicator Green on The system data between controller subrack and hard disk subrack transfer at a rate of 4Gbit/s. a: During power-on or power-off, the power alarm indicator turns red Hard Disk Module Describes the hard disk module of the S5600 controller subrack. Hard Disk Types, Storage Capacity and Rotational Speed The S5600 controller subrack supports hot swap and a maximum of 24 hard disks. S5600 controller subrack supports the following hard disks: SATA hard disk of 500GB/1TB with rotational speed of 7200r/min FC hard disk of 300/450GB with rotational speed of 15000r/min 12 Symantec Corporation Issue 05 ( )

29 FileStore S5600 Controller Subrack 1 Introduction SSD hard disk of 73/200GB The coffer disks of the in the S5600 controller subrack must be FC or SSD hard disks. The other hard disks of controller subrack and the hard disks of hard disk subrack can be SATA or FC or SSD hard disks. Structure The two types of hard disks consist of the following parts: The SATA hard disk module consists of handle, hard disk tray, SATA hard disk and SATA conversion board. The FC hard disk module consists of handle, hard disk tray, FC hard disk. SATA hard disk module is shown in Figure 1-7 Figure 1-7 SATA hard disk module 1 Handle 2 Hard disk tray 3 SATA hard disk 4 SATA conversion board FC hard disk module is shown in Figure 1-8. Issue 05 ( ) Symantec Corporation 13

30 1 Introduction FileStore S5600 Controller Subrack Figure 1-8 FC hard disk module 1 Handle 2 Hard disk tray 3 FC hard disk SSD hard disk module is shown in Figure 1-9. Figure 1-9 FC hard disk module 1 Handle 2 Hard disk tray 3 SSD hard disk 4 Splint Coffer disk The hard disks in slots 0 to 3 of the S5600 controller subrack are the coffer disks of the system, which store critical data. Figure 1-4 shows the locations of hard disks in slots 0 to 3 on the S5600 controller subrack. 14 Symantec Corporation Issue 05 ( )

31 FileStore S5600 Controller Subrack 1 Introduction One disk must be present in slot 0 or 1 and in slot 2 or 3 respectively. Unless needed, do not insert or remove the coffer disks or adjust their sequence. Otherwise, system data might be damaged. Please do not set coffer disks as hot-spare disk. Functions PEM/fan Module The hard disk module provides the following functions: Storing system configuration data, alarm information and log information The system configuration data, alarm information and log information are saved in the coffer of the controller subrack, that is, the hard disks in slots 0 to 3. Protecting the write cache data when AC power failure occurs When the AC power supply fails, the AC PEM/fan module can ensure power supply to the controller subrack for at least two minutes through battery and the dirty data in the write cache are written to the coffer disks of the controller subrack within two minutes. Providing the storage capacity The controller subrack stores the system data in the coffer disks and uses the remaining capacity for storage. Describes the types and functions of the PEM/fan module. Each controller subrack provides two PEM/fan modules. Two PEM/fan modules constitute a 1+1 load balancing power system. One PEM/fan module enables the controller subrack to work normally in the maximum power consumption mode. The PEM/fan modules support hot swap. When one PEM/fan module is faulty, the entire system is not affected. When AC power supply fails, the AC PEM/fan module can ensure power supply to the controller subrack at least 2 minutes through the battery. The S5600 controller subrack supports the following two types of PEM/fan modules: AC PEM/fan module whose AC input voltage range from 200V to 240V DC PEM/fan module whose DC input voltage range from -48 V to -60 V Figure 1-10 shows the appearance of the AC PEM/fan module of the controller subrack, Figure 1-11 shows the appearance of the DC PEM/fan module. Issue 05 ( ) Symantec Corporation 15

32 1 Introduction FileStore S5600 Controller Subrack Figure 1-10 AC PEM/fan module 1 Power switch 2 Power running indicator 3 Power alarm indicator 4 Fan alarm indicator 5 Power socket 6 Fan module Figure 1-11 DC PEM/fan module 1 Power switch 2 Power running indicator 3 Power alarm indicator 4 Fan alarm indicator 5 Power socket 6 Fan module For details about the indicators of the PEM/fan module, see Table Symantec Corporation Issue 05 ( )

33 FileStore S5600 Controller Subrack 1 Introduction Battery Module The DC PEM/fan module does not support battery. When the DC power supply fails, the DC PEM/fan module cannot supply power to the controller subrack through the battery. For the controller subrack that does not support power supply from battery, it is suggested to backup the system configuration file regularly for resuming the previous settings when power failure occurs. Describes the battery module of the S5600 controller subrack. For the controller subrack configured with AC PEM/fan modules, when the power supply fails, the battery module can supply power to the controller subrack. When the input power supply is off, the AC PEM/fan module can supply power to the controller subrack for at least two minutes through the battery. In this way, the write cache data in the system controller can be written to the coffer disks completely, thus avoiding data loss. Each controller subrack with AC PEM/fan modules is configured with two battery modules, as shown in Figure Figure 1-12 Battery module 1 Battery running indicator 2 Battery discharge indicator 3 Battery alarm indicator For details about the indicators of the battery module, see Table 1-3. Issue 05 ( ) Symantec Corporation 17

34 1 Introduction FileStore S5600 Controller Subrack Controller Describes the ports and functions of the S5600 controller subrack. The controller subrack is configured with two controllers. Each controller is configured with two FC port modules or one FC port module and one iscsi port module. When the controller subrack is configured with iscsi port module to provide the Internet Protocol Storage Area Network (IP SAN) function. When the controller subrack is configured with FC port modules to provide the FC SAN function. Figure 1-13 shows the controller configured with FC host ports. Figure 1-13 Controller with FC host ports 1 FC port module 2 FC host port 3 Subrack ID diaplay 4 Controller handle 5 COM 2 Serial port 6 Management network port active indicator 7 Management network port 8 Management network port link indicator 9 FC expander port 10 COM 1 Serial port 11 Controller alarm indicator 12 Controller power indicator Figure 1-14 shows the controller configured with FC and iscsi host ports. Figure 1-14 Controller with FC and iscsi host ports 1 FC host port 2 FC port module 3 iscsi host port 4 iscsi port module 18 Symantec Corporation Issue 05 ( )

35 FileStore S5600 Controller Subrack 1 Introduction For details about the indicators of the controller, see Table 1-3. The controller performs the following functions: Handling storage services The controller receives the reading and writing SCSI commands from the front host ports, runs the SCSI commands and returns the result to the application servers. Receiving configuration management commands from users and saving configuration information By logging in to the Web UI through the management network port By logging in to the CLI through the management network port or the serial port Inserting hard disks The controller connects the hard disks in the controller subrack and the disk subrack to the S5600 storage system. Saving alarms and logs to the local coffer DIP Switch Board Describes the functions of the DIP switch board. In the S5600 controller subrack, the DIP switch board performs the following functions: Adjusting the rate to 2Gbit/s or 4Gbit/s. Resetting the buzzer. It is suggested to adjust the speed before system power on. If adjust the speed after system power on, the corresponding rate indicator will be on but the adjustment does not effect unless powering off and then restart the controller subrack. After changing the rate of the controller subrack, you must also change the rate of the disk subracks. For details, see the FileStore D200 Disk Subrack. By default, the alarm buzzer of the controller subrack is in the ON state. When an emergent failure occurs to the controller subracks, the alarm buzzer plays a buzz sound. The buzz alarm can be eliminated in this way: press the Mute button on the DIP switch board. Figure 1-15 shows the DIP switch board. Issue 05 ( ) Symantec Corporation 19

36 1 Introduction FileStore S5600 Controller Subrack Figure 1-15 DIP switch board 1 Buzzer mute button 2 2Gbit/s rate indicator 3 4Gbit/s rate indicator 4 Rate switch For details about the indicators of the DIP switch board, see Table Symantec Corporation Issue 05 ( )

37 FileStore S5600 Controller Subrack 2 Installation 2 Installation About This Chapter Describes the installation requirements, precautions, installation preparations, installation processes, cable connections, power-on and power-off of the S5600 controller subrack. 2.1 Installation Requirements Describes the installation requirements of the S5600 controller subrack. 2.2 Precautions The topic describes the precautions during installing the S5600 controller subrack. 2.3 Installation Preparations The topic describes the preparations before installing the S5600 controller subrack. 2.4 Installing the Controller Subrack in the Cabinet Describes the steps of installing the controller subrack in the cabinet. 2.5 Connecting External Cables Describes the steps of connecting external cables after installing the controller subrack in the cabinet. 2.6 Cascading the Disk Subrack Describes the method of cascading the D200 disk subrack. 2.7 Checking the Installation and Cable Connection The topic describes how to check the installation and cable connection. 2.8 Powering On the Storage System Describes the steps of powering on the S5600 storage system. 2.9 Powering Off the Controller Subrack Describes the steps of powering off the S5600 controller subrack. Issue 05 ( ) Symantec Corporation 1

38 2 Installation FileStore S5600 Controller Subrack 2.1 Installation Requirements Describes the installation requirements of the S5600 controller subrack Site Requirements The topic describes the site requirements of the S5600 controller subrack Cable Requirements Describes the cable requirements of installing the S5600 controller subrack Site Requirements Power Supply Heat Dissipation The topic describes the site requirements of the S5600 controller subrack. Before installing the S5600 controller subrack, check whether the external conditions can support the normal operation of the S5600 controller subrack. The external conditions include power supply and heat dissipation. The S5600 controller subrack uses centralized power supply mode. That is, the PEM/fan modules supply AC or DC power for all the modules in the subrack. The PEM/fan modules work in 1+1 redundancy mode. The rated AC voltage is 220V, the voltage frequency is 50Hz, and the rated DC voltage is -53.5V. When one PEM/fan module is faulty, the other PEM/fan module can take over to ensure the normal operation of the entire disk subrack. The heat in the S5600 controller subrack is dissipated through the fans built in the PEM/fan modules. This ensures that the disk subrack can work steadily for long terms under the altitude of -60m to 1500m and environment temperature range of 5 to 40 or under the altitude of 1500m to 3000m and environment temperature range of 5 to 35. For the detailed information, see section "5.2.3 Heat Dissipation and Air Flows". For better maintenance, ventilation and heat dissipation, pay attention to the following when installing the S5600controller subrack to the cabinet: To ensure well ventilation at the front and back of the cabinet, it is recommended to keep the space between the cabinet and the wall no less than 100cm and the space between the cabinets no less than 120cm. The cabinet can not be enclosed to ensure effective convection between the air inside the cabinet and the air in the equipment room. It is recommended to reserve 1U (1U=44.45mm) space above and below the device. For the detailed information about the environment, see section "5.2 Environment Requirements" Cable Requirements Describes the cable requirements of installing the S5600 controller subrack. The following types of cables are used during the installation of the S5600 controller subrack: 2 Symantec Corporation Issue 05 ( )

39 FileStore S5600 Controller Subrack 2 Installation Grounding cable Power cable Optical fiber Network cable Serial port cable The type of the power cable should correspond with the type of the PEM/fan modules. If the controller subrack is configured with AC PEM/fan modules, use AC power cables; if the controller subrack is configured with DC PEM/fan modules, use DC power cables. For details about the optical fiber, see "2.5.4 Installing the SFP Optical Module and Optical Fibers". 2.2 Precautions The topic describes the precautions during installing the S5600 controller subrack. To avoid electrical shock, do not touch the connectors of electrical wires and communication cables, for there is internal current inside. Do not touch the device with bare hands to avoid damaging the ESD-sensitive devices (ESSDs) on the circuit board. This symbol indicates the ESD-sensitive area. When operating a device in this area, you must take ESD-preventive measures. For example, you must wear an ESD-preventive wrist strap, ESD-preventive clothes and ESD-preventive gloves. During the installation, pay attention to the followings: Do not install the device in the case of lightning. Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves to prevent static electricity from injuring your body and damaging the device. Check that the power cables are intact and effective grounding measures are taken. Keep the troubleshooting area clean and dry. When removing a hard disk, firstly pull the hard disk out of the interface and wait at least for 10 seconds, and then pull the hard disk out of the system subrack; when inserting a hard disk, firstly place the hard disk horizontally and then slowly insert the hard disk into the correct slot in the system subrack. Issue 05 ( ) Symantec Corporation 3

40 2 Installation FileStore S5600 Controller Subrack 2.3 Installation Preparations The topic describes the preparations before installing the S5600 controller subrack. Figure 2-1 shows the flow chart of installation preparation. Figure 2-1 Installation preparation flow chart Preparing Tools Preparing Tools It describes the tools and meters to be prepared for installing the S5600 controller subrack Checking the Installation Environment The topic describes the checking items and requirements of S5600 controller subrack for the installation environment Unpacking and Checking the Device The topic describes how to unpack and check the S5600 controller subrack before the installation. It describes the tools and meters to be prepared for installing the S5600 controller subrack. Table 2-1 lists the tools and meters required for installing the S5600 controller subrack. 4 Symantec Corporation Issue 05 ( )

41 FileStore S5600 Controller Subrack 2 Installation Table 2-1 Tools required for installing the S5600 controller subrack Common Tools Straight screwdriver, cross screwdriver and forceps Dedicated Tools ESD-preventive wrist strap, ESD-preventive gloves, ESD-preventive clothes, cable peeler, crimping pliers, and crystal connector crimping pliers, floating nuts installing piece and installation template Checking the Installation Environment The topic describes the checking items and requirements of S5600 controller subrack for the installation environment. Ensure that a spare uninterrupted power supply (UPS) is available in the equipment room. Table 2-2 lists the checking items and requirements for the installation environment. Table 2-2 Checklists for the installation environment Item Site selection Construction Air conditioning Requirement The equipment room is free from the following factors: High temperature Dust Harmful gas Dangerous goods (substances that easily catch fire or explode) Electro-magnetic interference vulnerability (near the large radar station, transmitting station, and distribution substation) Unstable electricity voltage Large vibration or strong noise During engineering design, consider hydrological, geographical, electrical, and traffic factors and select the site based on the network planning and technical requirements on the device. The size of the equipment room matches product installation and capacity expansion. The floor meets the requirements on product bearing capacity. The cabling trough, ladder, and hole are ready. The decoration is ready. Air conditioners are required when the temperature in the equipment room exceeds 35. The air conditioners can automatically restart in the case of power failure. Do not point the wind outlet of the air conditioners directly to the device. Issue 05 ( ) Symantec Corporation 5

42 2 Installation FileStore S5600 Controller Subrack Item Moisture prevention Heating Dust prevention Lightning protection AC voltage DC voltage AC grounding AC lightning protection Requirement If the relative humidity is over 70%, add a dehumidifier, such as air conditioner with the dehumidification function or dedicated dehumidifier. There is no water penetration, leakage, or condensing in the equipment room. For an environment with the average temperature lower than 5 for no less than 90 days each year, heating devices is mandatory. For an environment with the average temperature lower than 5 for no less than 60 days and below 90 days each year, heating device is recommended. For the equipment rooms near dust sources (such coal mines, country roads, and fields), Use dual layered aluminum windows for encapsulation. Use anti-theft and fireproof doors. Separate the device installation area from the equipment room. Use the damper effect to prevent certain amount of dust. The equipment room is equipped with lightningproof devices such as lightning arrester or lightning belt. The lightning grounding (the grounding of the lightningproof devices) shares the grounding body with the protection grounding in the equipment room. The AC voltage in the equipment room ranges from 200V to 240V. The AC power distribution switch and AC power cables are properly installed. The DC voltage in the equipment room ranges from -48V to -60V. The DC power distribution switch and DC power cables are properly installed. Do not connect the neutral line of a power cable to any protection grounding of the communication devices in the equipment room. For the convenience of connection, use some leading out terminals for AC grounding in the equipment room. The AC power system in the equipment room is equipped with a lightning arrester with the rated discharging current no less than 20kA. The arrester is properly grounded. At the same time, confirm other specific requirements based on the actual conditions, including: Before shipment, ensure that the cargo transportation passages (such as elevators and passageways) meet the requirements of device dimensions. Before installation, ensure that the quality certifications of the installation company are submitted to the property management entity of the installation site. Confirm in advance the delivery time and installation work time, for example, from 8:00 a.m. to 6:00 p.m. 6 Symantec Corporation Issue 05 ( )

43 FileStore S5600 Controller Subrack 2 Installation During the transportation, relocation, or installation of S5600 controller subrack, you must prevent it from colliding with the door, wall, or shelf. Do not touch the metal surface of a part with sweaty or dirty gloves Unpacking and Checking the Device Context The topic describes how to unpack and check the S5600 controller subrack before the installation. Before the installation, unpack the package to check whether the parts are complete. The electronic line is very prone to ESD damage. Wear the ESD-preventive wrist strap, ESD-preventive gloves and ESD-preventive clothes properly when handling hard disks, especially bare hard disks. Hold only the edge of the hard disk. Procedure Step 1 Unpack and open the carton. Step 2 Check every package bag according to the order list and the packing list to ensure that all the parts are received. Step 3 Check each package bag for obvious damage. Step 4 Open each package bag to check whether the parts are damaged. Step 5 If there are parts damaged or lost, contact the sales representatives. ----End 2.4 Installing the Controller Subrack in the Cabinet Describes the steps of installing the controller subrack in the cabinet Wearing an ESD-Preventive Wrist Strap The topic describes how to wear an ESD-preventive wrist strap Installing the Controller Subrack in the Cabinet Describes the steps of installing the S5600 controller subrack. Issue 05 ( ) Symantec Corporation 7

44 2 Installation FileStore S5600 Controller Subrack Wearing an ESD-Preventive Wrist Strap Precautions Procedure The topic describes how to wear an ESD-preventive wrist strap. Since an ESD-preventive wrist strap prevents only the static electricity of your body, you need to wear an ESD-preventive coat to prevent the static electricity of the clothes. Step 1 Stretch the hand into the ESD-preventive wrist strap. Step 2 Fasten the lock and ensure the wrist strap tightly touches the skin. Step 3 ESD-preventive wrist strap can be classified into ESD-preventive wrist strap with ESD jack and ESD-preventive wrist strap with metal clip. For the ESD-preventive wrist strap with ESD jack, insert the grounding end of the wrist strap to the ESD jack on the cabinet, as shown in Figure 2-2; for the ESD-preventive wrist strap with metal clip, clip the metal clip of the wrist strap to the square hole on the side of the cabinet, as shown in Figure 2-3. Figure 2-2 Wearing an ESD-preventive wrist strap with ESD jack 8 Symantec Corporation Issue 05 ( )

45 FileStore S5600 Controller Subrack 2 Installation Figure 2-3 Wearing an ESD-preventive wrist strap with metal clip Step 4 Check that the lock of the wrist strap is fastened and the grounding end is inserted tightly to the ESD jack or the metal clip is tightly clipped to the square hole on the cabinet. ----End Installing the Controller Subrack in the Cabinet Context Describes the steps of installing the S5600 controller subrack. The S5600 controller subrack uses a 4U shelf. For details, see "5.1.3 Dimensions and Weight". Before installing the S5600 controller subrack, determine an appropriate installation location so that the cabinet can bear its weight evenly to keep balance. When the S5600 controller subrack is in full configuration, arrange three or more persons to carry the equipment with caution to avoid physical injury. Issue 05 ( ) Symantec Corporation 9

46 2 Installation FileStore S5600 Controller Subrack For controller subracks that are not installed on site, pack them with the original package materials. Store them in the dry and cool environment. Avoid direct sunshine and interference of a strong electro-magnetic radiation source. The following procedures take the S5600 controller subrack that is installed in the N610 cabinet as an example. Procedure Step 1 Locate the guide rails and the floating nuts by using the installation template. As shown in Figure 2-4. Figure 2-4 Locating the guide rails and the floating nuts by using the installation template Step 2 Install the guide rail on the left and right sides of the cabinet. As shown in Figure Symantec Corporation Issue 05 ( )

47 FileStore S5600 Controller Subrack 2 Installation Figure 2-5 Installing the guide rail For the detailed informations about the location and installation of guide rail, see the FileStore Storage System Controller Subrack&Disk Subrack Installation Template. Step 3 Install the floating nuts. As shown in Figure 2-6. Figure 2-6 Installing the floating nuts Please use the four floating nuts and four panel screws that are shipped with the S5600 controller subrack. Step 4 Slide the S5600 controller subrack through the guide rails into the cabinet. See step in Figure 2-7. Step 5 Insert the bolts to the floating nuts and fasten the bolts. Use bolts to fix the controller subrack in the cabinet. See step in Figure 2-7. Issue 05 ( ) Symantec Corporation 11

48 2 Installation FileStore S5600 Controller Subrack Figure 2-7 Mounting the S5600 controller subrack into the cabinet Step 6 Affix the warning labels for inserting or removing the coffer disks. The hard disks in slots 0 to 3 of the S5600 controller subrack are the coffer disks of the system, which store critical data. Unless needed, do not insert or remove the coffer disks or adjust their sequence. Otherwise, the system data might be damaged. 2. Take the warning labels out of the package. Figure 2-8 shows a warning label for inserting or removing the coffer disks. Figure 2-8 Warning label for inserting or removing the coffer disks 3. Affix the warning labels to the handles of the coffer disks, as shown in Figure 2-9. Figure 2-9 Location of warning labels for inserting or removing the coffer disks 12 Symantec Corporation Issue 05 ( )

49 FileStore S5600 Controller Subrack 2 Installation Step 7 Make sure that the controller subrack is mounted stably, the bolts are fastened, and the warning labels are affixed properly. ----End 2.5 Connecting External Cables Context Describes the steps of connecting external cables after installing the controller subrack in the cabinet. After installing the S5600 controller subrack in the cabinet, connect the external cables, including grounding cables, power cables, optical fibers, network cables, serial port cables. For details on the connection between the S5600 controller subrack and the ASs, the connection between the controller subrack and the maintenance terminal (namely the way to connect the network cables or serial port cables), see the FileStore S5600 Storage System Initial Configuration Guide Connecting Grounding Cables Describes the steps of connecting grounding cables Connecting AC Power Cables Describes the steps of connecting AC power cables Connecting DC Power Cables Describes the steps of connecting DC power cables Installing the SFP Optical Module and Optical Fibers Describes the steps of installing the Small Form-Factor Pluggable (SFP) optical module and optical fibers Connecting Grounding Cables Procedure Describes the steps of connecting grounding cables. Step 1 Unpack and take out grounding cables. Step 2 Loosen the screws of the grounding clip at the rear of the S5600 controller subrack. Step 3 Fix the round connector of the grounding cable on the grounding clip at the rear side of the S5600 controller subrack by using screws. Step 4 Connect the other end of the grounding cable to the grounding terminal of the cabinet. See Figure Issue 05 ( ) Symantec Corporation 13

50 2 Installation FileStore S5600 Controller Subrack Figure 2-10 Grounding diagram of the controller subrack Step 5 Check whether the two ends of the grounding cable are loose. If they are not loose, it indicates that the grounding cable is installed successfully. 14 Symantec Corporation Issue 05 ( )

51 FileStore S5600 Controller Subrack 2 Installation Step 6 Measure the impedance between the two ends of the grounding cable with a multimeter. To ensure proper grounding, the equipment can only be used when the impedance is less than five ohms. ----End Connecting AC Power Cables Context Describes the steps of connecting AC power cables. Connect AC power cables if the controller subrack is configured with AC PEM/fan modules. Procedure Before you connect the AC power cable, ensure that you have powered off the storage system. In the following section, the S5600 controller subrack (with FC host ports) is configured with AC PEM/fan modules and is cascaded with four D200 disk subracks. The S5600 controller subrack is configured with two PEM/fan modules and two standard AC power cables to support the 1+1 redundancy backup. Connect the AC power cables in the redundancy mode to avoid service interruption of S5600 controller subrack. Before power supplies are turned on, ensure that the AC power cable is grounded properly. Step 1 Unpack and take out AC power cables. Step 2 Connect an AC power cable to the power socket of the S5600 controller subrack. Step 3 Insert the connecter of the power cable to the socket. To enable power redundancy, connect the two power supplies at the left and right sides of the S5600 controller subrack to different power interfaces, as shown in Figure Issue 05 ( ) Symantec Corporation 15

52 2 Installation FileStore S5600 Controller Subrack Figure 2-11 Connecting AC power cables Step 4 Make sure that AC power cables are connected properly in the redundancy mode, and the live wire, naught wire and earth wire are connected to the right positions. ----End Connecting DC Power Cables Context Describes the steps of connecting DC power cables. Connect DC power cables if the controller subrack is configured with DC PEM/fan modules. 16 Symantec Corporation Issue 05 ( )

53 FileStore S5600 Controller Subrack 2 Installation Before you connect the DC power cable, ensure that you have powered off the storage system. Take connecting the DC power cable in an N610 cabinet as an example. Procedure Step 1 Screw off the bolt of the protective cover at the power connection position of the cabinet, and remove the plastics sheet. Step 2 Loosen the fixing bolts of a group of -48V and RTN wiring terminals in the DC distribution box -48V OUT module by using a straight screwdriver. Step 3 Connect one end (cold end terminal) of the blue DC power cable to the -48V wiring terminal of the DC distribution box -48V OUT module, and fasten the fixing bolts. Connect one end (cold end terminal) of the black DC power cable to the RTN wiring terminal of the DC distribution box -48V OUT module, and fasten the fixing bolts. Step 4 Screw off the bolt of the protective cover at the power connection position of the controller subrack, and remove the plastics sheet. Loosen the M6 bolts at the NEG and RTN wiring terminals of the controller subrack by using a cross screwdriver. Step 5 Connect one end (OT terminal) of the blue DC power cable to the NEG wiring terminal of the controller subrack, and fasten the M6 bolts. Connect one end (OT terminal) of the black DC power cable to the RTN wiring terminal of the controller subrack, and fasten the M6 bolts. Step 6 Mount the plastics sheets of the protective cover at the power connection position of the controller subrack, and fasten the bolts. It prevents personnel from contacting naked power cables. Step 7 Check whether the DC power cables are installed successfully. For details, see Table End Installing the SFP Optical Module and Optical Fibers Describes the steps of installing the Small Form-Factor Pluggable (SFP) optical module and optical fibers. Context The SFP optical module is electrostatic sensitive. Place it in an antistatic and dust-proof environment during transportation, storage and use. Optical cables and the SFP optical module, which are not in use, must be covered with protective cap in time. If the SFP optical module has been polluted or has been swapped for many times, clean the optical interface in time. Keep the surface of the optical connector clean and protect it from scratches. Do not bend, fold, or repair optical cables, or bend a optical fiber into a ring with the radius of less than two inches. Otherwise, you might damage the optical fiber, which impairs its performance or cause data loss. Issue 05 ( ) Symantec Corporation 17

54 2 Installation FileStore S5600 Controller Subrack Procedure Step 1 Unpack and take out the optical fibers. Figure 2-12 shows the optical fibers. Figure 2-12 Optical fibers Step 2 Insert the SFP optical module to the FC host port or FC expand port of the controller subrack. See Step in Figure Step 3 Close the lever. See Step in Figure Step 4 Insert the optical fibers into the SFP optical module. See Step in Figure Figure 2-13 Installing the SFP optical module and optical fibers 18 Symantec Corporation Issue 05 ( )

55 FileStore S5600 Controller Subrack 2 Installation Step 5 Make sure that the SFP optical module is properly inserted into the FC host port or FC expand port of the controller subrack, and the clasp is fastened. Step 6 Make sure that the buckle is placed into the SFP optical module. ----End 2.6 Cascading the Disk Subrack Describes the method of cascading the D200 disk subrack Principles for Cascading D200 Disk Subracks Describes the principles for cascading D200 disk subracks Cascading the S5600 Controller Subrack with Nine D200 Disk Subracks Describes the method of cascading the S5600 controller subrack with nine disk subracks Principles for Cascading D200 Disk Subracks Describes the principles for cascading D200 disk subracks. After connecting the grounding cables and power cables, you can connect D200 disk subracks to the controller subrack. The S5600 controller subrack exchanges data through FC cables with D200 disk subracks. Every controller in the S5600 controller subrack provides two FC expander ports (EXP0 and EXP1). One S5600 controller subrack can be connected with a maximum of nine D200 disk subracks and supports at most 240 hard disks. For details about the D200 disk subrack, see the FileStore D200 Disk Subrack. For the connection between the controller subrack and a disk subrack, this document takes the controller subrack configured with FC host ports and the redundancy connection mode as an example. When connecting disk subracks, you need to follow the principles: Principle for connecting the two FC expander ports EXP0 and EXP1 are as follows When the number of the cascaded disk subrack is one, use the single-loop cascaded mode, and preferentially cascade the disk subrack to the expander port EXP0. When the number of cascaded disk subracks is more than one, use the dual-loop cascaded mode, and preferentially cascade the disk subracks to the expander ports EXP0 and EXP1. In addition, for better load balancing, set the number of disk subracks in either loop as equal as possible. The FC expander port EXP0 can cascade up to four disk subracks. EXP1 can cascade up to five disk subracks. Principle for connecting the optical fibers are as follows To connect the S5600 controller to a D200 disk subrack, you must connect the FC expander port EXP on the S5600 controller to the PRI on the D200 disk subrack. Issue 05 ( ) Symantec Corporation 19

56 2 Installation FileStore S5600 Controller Subrack To connect one D200 disk subrack to another D200 disk subrack, you must connect the FC expander port EXP on one D200 disk subrack to the FC expander port PRI of another one. Cabling principles for the storage system The cabling topology must be such one as not to cause the breakdown of the entire storage system due to a single point failure. The single-point failure might be the failure of the D200 disk subrack or the failure of a component of D200 disk subrack. In case a single-point failure occurs to a D200 hard disk, all other D200 disk subracks cannot communicate with the S5600 controller subrack. Connect the D200 disk subrack in the redundancy mode. Redundant cascade ensures that the entire storage system can still work normally when the D200 disk subrack fails. In this document, all the cases of cascading the S5600 controller subrack to D200 disk subracks are based on the redundant expander mode Cascading the S5600 Controller Subrack with Nine D200 Disk Subracks Describes the method of cascading the S5600 controller subrack with nine disk subracks. Eighteen optical cables are required to cascade one S5600 controller subrack with nine D200 disk subracks. For details, see "2.6.1 Principles for Cascading D200 Disk Subracks". Figure 2-14 shows the cascade in redundant mode between one S5600 controller subrack (with FC host ports) and nine D200 disk subracks. 20 Symantec Corporation Issue 05 ( )

57 FileStore S5600 Controller Subrack 2 Installation Figure 2-14 Cascading the S5600 controller subrack (with FC host ports) with nine D200 disk subracks Figure 2-14 shows the default subrack IDs. You can modify the subrack IDs. 2.7 Checking the Installation and Cable Connection The topic describes how to check the installation and cable connection. Issue 05 ( ) Symantec Corporation 21

58 2 Installation FileStore S5600 Controller Subrack Before checking the installation and cable connection, ensure that the power supply to the entire storage system is switched off. Otherwise, if there is improper connection, your body or the device might be damaged during the check. Check device installation and cable connection as instructed in the tables below. Table 2-3 lists the item to be checked for the installation of the S5600 controller subrack. Table 2-3 Item to be checked for the installation of the S5600 controller subrack Item Normal Abnormal S5600 controller subrack The controller subrack is stable without displacement. The controller subrack is slanting and loose. Table 2-4 lists the items to be checked for cable connection. Table 2-4 Items to be checked for cable connection Item Normal Abnormal Grounding cables AC power cables DC power cables a The grounding cables of the controller subrack are connected to the grounding clip and grounding end is fixed. The AC power cables are connected to the power supplies of the controller subrack in two groups (redundancy) as required. The DC power cables are properly connected to the DC PDB and the power connecting part of the controller subrack, and the screws are fastened. The plastic sheet of the cover protecting the power connecting part of the controller subrack is installed. The grounding cables are not correctly connected to the grounding clip of the controller subrack and the grounding terminal of the cabinet. For example, the cable is loosely connected. Redundant connection is not in place, and the cables are loosely connected. The DC power cables are not connected to the PDB or the power connecting part of the controller subrack properly, or the screws are loose. The plastic sheet of the cover protecting the power connecting part of the controller subrack is not installed. 22 Symantec Corporation Issue 05 ( )

59 FileStore S5600 Controller Subrack 2 Installation Item Normal Abnormal SFP optical module Optical fibers The SFP optical module is correctly inserted into the FC expander port or the FC host port. The clasp is locked. The optical fibers are correctly connected from the FC host port of the controller subrack to the AS or the FC switch, or the optical fibers are correctly connected to the FC expander ports on the disk subracks and the controller subrack. The SFP optical module and the FC host port are loosely connected or the SFP optical module and the FC expander port are loosely connected. The clasp is not locked. The optical fibers are improperly connected from the FC host port of the controller subrack to the AS or the FC switch, or the optical fibers are improperly connected to the FC expander ports on the disk subracks and the controller subrack. Network cables b - d - Serial port cables c - - a: The AC power cables and the DC power cables are not used at the same time. b: For details about the items to be checked for network cable connection, see the FileStore S5600 Storage System Initial Configuration Guide. c: For details about the items to be checked for serial port cable connection, see the FileStore S5600 Storage System Initial Configuration Guide. d: None. 2.8 Powering On the Storage System Context Describes the steps of powering on the S5600 storage system. After installing all parts and connecting all cables properly, power on the controller subrack. Issue 05 ( ) Symantec Corporation 23

60 2 Installation FileStore S5600 Controller Subrack During power-on, do not insert or remove optical fiber, hard disks, controllers, expander modules. Otherwise, data might be lost. Do not switch off or on the power before the hard disks stop running. Otherwise, this might cause damage to the hard disks and therefore result in data loss. Wait at least one minute after you cut off the power. Then connect to the power again. When the storage system has just powered on, the battery is in the status of charging. To avoid data loss in case of power off, the system enters fault mode automatically. This is normal startup process; therefore the storage system does not generate alarm. Procedure Step 1 Power on the cabinet. Step 2 Power on the D200 disk subracks. Step 3 Power on the two PEM/fan modules in the controller subrack. Take the S5600 controller subrack (with FC host ports) configured with AC PEM/fan modules as an example. Initially, the power switches of the PEM/fan modules are in the OFF state, as shown in Figure To switch on the power supply of the PEM/fan modules, set the switches to the ON state, as shown in Figure Figure 2-15 Initial state of the power switches on the PEM/fan modules 24 Symantec Corporation Issue 05 ( )

61 FileStore S5600 Controller Subrack 2 Installation Figure 2-16 State of the power switches after the PEM/fan modules are powered on Step 4 Check the status of each indicator on the controller subrack to decide whether the controller subrack works properly. Table 2-5 lists the states of the indicators after the controller subrack is powered on. If the indicators are not in the normal status, see "3.3 Handling the Faults of the controller subrack" to remove the fault if the state of an indicator is abnormal. Table 2-5 Status of the indicators of the components after the controller subrack is powered on Module Indicator Normal Status System subrack Hard disk module PEM/fan module Controller Controller subrack start/alarm indicator Controller subrack power indicator Hard disk running indicator Hard disk alarm/location indicator Power running indicator Power alarm indicator Fan alarm indicator Controller power indicator Controller alarm indicator FC expander port link indicator Off Green on Green on (The system is powered on properly.) Green, blinking (Data is being transmitted.) Off Green on Off Off Green on Off Green on Issue 05 ( ) Symantec Corporation 25

62 2 Installation FileStore S5600 Controller Subrack Module Indicator Normal Status FC host port rate indicator Green on (The storage system communicates with the application server at a rate of 4Gbit/s.) Off (The storage system communicates with the application server at a rate of 2Gbit/s or 1Gbit/s.) FC host port link indicator iscsi host port active indicator Green on Orange, blinking (Data is being transmitted.) Off (No data is being transmitted.) iscsi host port link indicator Management network port active indicator Green on Orange, blinking (Data is being transmitted.) Off (No data is being transmitted.) Battery module DIP switch board Management network port link indicator Battery running indicator Battery discharge indicator Battery alarm indicator 2Gbit/s rate indicator 4Gbit/s rate indicator Green on Green on (The battery is charged.) Green and blinking at a frequency of once per second (The battery is charging.) Off Off Green on (The system data between controller subrack and hard disk subrack transfer at a rate of 2Gbit/s.) Green on (The system data between controller subrack and hard disk subrack transfer at a rate of 4Gbit/s.) Step 5 Power on the FC switch or the Ethernet switch. Step 6 Power on the application server (AS). Step 7 Enable the AS services. Step 8 Initialize the storage system. ----End For the detailed information on initializing the storage system, see the FileStore S5600 Storage System Initial Configuration Guide. 26 Symantec Corporation Issue 05 ( )

63 FileStore S5600 Controller Subrack 2 Installation 2.9 Powering Off the Controller Subrack Context Describes the steps of powering off the S5600 controller subrack. The storage system is designed to run ceaselessly around the clock. When the system needs to be maintained or it is planned to power off, switch off the power supply of one or multiple storage systems. Do not switch off or on the power before the hard disks stop running to avoid damage to the hard disks and data loss. After switching off the power supply, wait at least one minute before switching on the power supply again. Procedure Step 1 Stop all the I/O data transmission between the AS and the storage system. Step 2 Disconnect the AS from the storage system, or power off the AS. Step 3 Disconnect the FC switch and the Ethernet switch from the storage system, or power off the FC switch and the Ethernet switch. Step 4 Check the indicators on the D200 disk subracks, make sure that all hard disk running indicators are not blinking. If one or multiple hard disk running indicators are blinking, it indicates that data access is in process on the hard disks. Perform Step 5 until the indicators stop blinking. Step 5 Check the indicators on the S5600 controller subrack and determine whether the components in the controller subrack are normal against Table 2-5. If an alarm occurs, see "3.3 Handling the Faults of the controller subrack" to remove the fault. Step 6 Set the power switches of the PEM/fan modules to the OFF state. Wait for a short while, after the controller subrack is confirmed to be powered off, switch off the power supply of the controller subrack. Step 7 Switch off the power supply of the D200 disk subracks. ----End Issue 05 ( ) Symantec Corporation 27

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65 FileStore S5600 Controller Subrack 3 Routine Maintenance 3 Routine Maintenance About This Chapter Describes the basic rules to be followed during the routine maintenance of the S5600 controller subrack, the methods and steps for removing faults, and the steps for replacing the components of the controller subrack. 3.1 Basic Rules The topic describes the basic rules for routine maintenance. 3.2 Security Precautions The topic describes the security precautions during the routine maintenance. 3.3 Handling the Faults of the controller subrack The topic describes how to handle the faults of the S5600 controller subrack. 3.4 Getting Prepared Before Replacing the Spare Parts The topic describes how to get prepared before replacing the spare parts. 3.5 Replacing the Hard Disk Module The topic describes how to replace the hard disk module. 3.6 Replacing the PEM/Fan Module The topic describes how to replace the PEM/fan module. 3.7 Replacing the Battery Module Describes the replacing the battery module, including removing the battery module and installing the battery module. 3.8 Replacing the Controller Describes the steps of replacing the controller, including removing the controller and installing the controller. 3.1 Basic Rules The topic describes the basic rules for routine maintenance. Issue 05 ( ) Symantec Corporation 1

66 3 Routine Maintenance FileStore S5600 Controller Subrack Please get the latest update information of the OSs and application software and update the software as required. During the routine maintenance, observe the following rules: Pay attention to the related precautions to avoid accidents when using and operating the device. Follow the correct operation process when using and operating the device. Choose to use the resources and software provided by Symantec to avoid potential problems or exceptions. Prepare a reliable backup plan. Backup the data periodically based on the specific application environment. Backup the data momentarily if data changes frequently. Check regularly to ensure the integrity of the backup data. Keep spare parts on site for timely replacement when failure occurs to the parts. Check for potential conflict before adding the device. Replenish spare parts timely. Record the detailed process of troubleshooting in logs for future analysis and tracing. Make only one change at a time. Record the result including the error information and other informations. 3.2 Security Precautions The topic describes the security precautions during the routine maintenance. Do not touch the connectors of electrical wires and communication cables, for there is electricity inside the electrical wires and communication cables which could result in electrical shock. During parts replacement, you must remove the faulty part and install a new one within two minutes. 2 Symantec Corporation Issue 05 ( )

67 FileStore S5600 Controller Subrack 3 Routine Maintenance To insert a hard disk, fully align it with the interface, and then gently push it into the subrack. Do not insert a hard disk forcibly. Too much force might cause damage to the interface. When inserting or removing a hard disk, the time between inserting and removing must be more than one minute, that means after removing a hard disk, wait at least one minute before inserting the new hard disk, or after inserting a hard disk, wait at least one minute before removing the hard disk. During the parts installation and replacement, you need to pay attention to the following: Wear an ESD-preventive wrist strap, ESD-preventive clothes and ESD-preventive gloves to prevent static electricity from injuring your body and damaging the device. Keep the storage area of the parts clean and away from devices that generate heat, such as a heat dissipater. When operating the parts, tight your sleeves or roll them above your elbow. For the sake of safety, do not wear jewelry, watch, metal-frame glasses and clothes with metal buttons. Do not insert or remove the parts forcibly to avoid damage to the parts' appearance or the connectors. 3.3 Handling the Faults of the controller subrack Context Procedure The topic describes how to handle the faults of the S5600 controller subrack. The status of the S5600 controller subrack can be monitored by the FileStore Integrated Storage Management ( FileStore ISM). The S5600 controller subrack provides a mature FileStore ISM platform. The FileStore ISM supports online fault diagnosis. FileStore ISM helps the administrator to quickly get the status of the controller subrack and locate faults. Step 1 Check the indicators of the S5600 controller subrack. For the description of the indicators, see Table 1-3. Step 2 Log in to the FileStore ISM through the Internet Explorer (IE). Step 3 Find the faulty parts. Step 4 Remove the faults. Step 5 If the faults persist, contact Symantec for technical support. For the method, see Appendix A "How to Obtain Help." ----End Issue 05 ( ) Symantec Corporation 3

68 3 Routine Maintenance FileStore S5600 Controller Subrack 3.4 Getting Prepared Before Replacing the Spare Parts The topic describes how to get prepared before replacing the spare parts. Before installing and replacing parts, you need to perform the following preparations: Confirm the feasibility of the operation. Ensure that the spare parts are available in the warehouse. When the spare parts are in short supply, contact Symantec for help. For the method, see Appendix A "How to Obtain Help." Make sure that the new parts are free from defects such as oxidation, chemical erosion, loose units, and shipment damage. Make sure that you have mastered the operation steps and basic skills for installing and replacing parts by reading this guide. Prepare parts and tools. Prepare the parts to be installed or replaced. Use special ESD-preventive bags to carry or transport the parts. In routine maintenance, pack up and register the parts properly and send the faulty ones for repair in time. Prepare necessary tools such as cross screwdriver, straight screwdriver, ESD-preventive wrist strap, ESD-preventive gloves and ESD-preventive clothes. The provider offers the tool list. You need to negotiate with the provider to decide who provides the tools. Confirm the target locations of the parts. Confirm and label the target locations on the cabinet or controller subrack to avoid improper operation. For difficulties or critical problems encountered during parts replacement, contact Symantec for technical support. For the method, see Appendix A "How to Obtain Help." 3.5 Replacing the Hard Disk Module The topic describes how to replace the hard disk module Removing the Hard Disk Module The topic describes how to remove the hard disk module Installing the Hard Disk Module The topic describes how to install the hard disk module Removing the Hard Disk Module Context The topic describes how to remove the hard disk module. 4 Symantec Corporation Issue 05 ( )

69 FileStore S5600 Controller Subrack 3 Routine Maintenance Do not insert or remove a hard disk forcibly to avoid damage to the hard disk and the connectors. To avoid data loss, replace only the hard disk whose alarm indicator is on or is displayed as faulty in the FileStore ISM. For the description of the indicators, see Table 1-3. Procedure Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Check the indicators on the front panel of the S5600 controller subrack. Step 3 Log in to the FileStore ISM to locate the faulty hard disk module. Step 4 Press the latch on the handle, as shown in step in Figure 3-1. Step 5 Open the handle and remove the faulty hard disk module, as shown in steps and in Figure 3-1. Figure 3-1 Removing the faulty hard disk module Issue 05 ( ) Symantec Corporation 5

70 3 Routine Maintenance FileStore S5600 Controller Subrack Step 6 Put the removed hard disk module into an ESD-preventive bag. ----End Installing the Hard Disk Module Procedure The topic describes how to install the hard disk module. Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Take the hard disk module from the ESD-preventive bag. Fully open the handle on the hard disk before inserting the hard disk. Otherwise, the hard disk cannot be fully inserted to the hard disk slot. Step 3 Insert the new hard disk module into the vacant slot, as shown in step in Figure 3-2. Step 4 Close the handle as shown in step in Figure 3-2. When the hard disk starts up, the running indicator blinks. It indicates that data is being transmitted to the new hard disk. As configured, the storage system automatically reconstructs the data to the new hard disk. 6 Symantec Corporation Issue 05 ( )

71 FileStore S5600 Controller Subrack 3 Routine Maintenance Figure 3-2 Installing a hard disk module Step 5 Check the running indicator and alarm indicator of the hard disk to determine whether the installation is successful. The hard disk running indicator is on and the alarm indicator is off, the installation is successful. The hard disk running indicator is off, the hard disk module may be improperly installed. Remove the hard disk module, wait a minute and repeat Step 3 and Step 4. If the Hard disk alarm/location indicator is on, the hard disk module may be defective. Replace the hard disk module with a new one. ----End 3.6 Replacing the PEM/Fan Module The topic describes how to replace the PEM/fan module Removing the PEM/Fan Module The topic describes how to remove the PEM/fan module Installing the PEM/Fan Module The topic describes how to install the PEM/fan module Removing the PEM/Fan Module The topic describes how to remove the PEM/fan module. Issue 05 ( ) Symantec Corporation 7

72 3 Routine Maintenance FileStore S5600 Controller Subrack Context When replacing the PEM/fan module, the time between removing the PEM/fan module and installing a new one must be less than two minutes. The steps for removing a DC PEM/fan module are the same as the steps for removing an AC PEM/fan module. Take removing an AC PEM/fan module from the controller subrack as an example. Procedure Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Check the indicator on the front and back of the controller subrack. Step 3 Log in to the FileStore ISM to locate the PEM/fan module. Step 4 Power off the PEM/fan module and unplug the power cable. Step 5 Loosen the captive screws on the handle by rotating the screwdriver counterclockwise, as shown in step in Figure 3-3. Step 6 Fully open the handle and remove the PEM/fan module, as shown in steps and in Figure Symantec Corporation Issue 05 ( )

73 FileStore S5600 Controller Subrack 3 Routine Maintenance Figure 3-3 Removing the PEM/fan module Step 7 Put the PEM/fan module into an ESD-preventive bag. ----End Installing the PEM/Fan Module Context Procedure The topic describes how to install the PEM/fan module. The steps for installing a DC PEM/fan module are the same as the steps for installing an AC PEM/fan module. Take installing an AC PEM/fan module from the controller subrack as an example. Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Take the PEM/fan module to be installed out of the ESD-preventive bag. Step 3 Confirm that the PEM/fan module is in the power-off state. Step 4 Insert the PEM/fan module into the vacant slot, as shown in step of Figure 3-4. Step 5 Close the handle, as shown in step in Figure 3-4. Issue 05 ( ) Symantec Corporation 9

74 3 Routine Maintenance FileStore S5600 Controller Subrack Step 6 Fasten the captive screws on the handle by rotating the screwdriver clockwise, as shown in step in Figure 3-4. Figure 3-4 Installing a PEM/fan module Step 7 Plug the power cable and power on the PEM/fan module. Step 8 Check the power indicator to determine whether the installation is successful. If the power running indicator is on and the alarm indicator is off, it indicates that the installation is successful. If the power running indicator is off or the alarm indicator is on, it indicates that the new PEM/fan module is not properly installed. In this case, remove the PEM/fan module and repeat Step 3 through Step 7 to reinstall it. If the power alarm indicator or the fan alarm indicator is still on, the PEM/fan module might be faulty, please replace the PEM/fan module. ----End 3.7 Replacing the Battery Module Describes the replacing the battery module, including removing the battery module and installing the battery module Removing the Battery Module 10 Symantec Corporation Issue 05 ( )

75 FileStore S5600 Controller Subrack 3 Routine Maintenance Describes the steps of removing the battery module Installing the Battery Module Describes the steps of installing the battery module Removing the Battery Module Context Describes the steps of removing the battery module. Procedure This section is only for the S5600 controller subrack configured with the AC PEM/fan module. The S5600 controller subrack configured with the DC PEM/fan module does not provide battery module. Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Check the indicators on the front and rear panels of the controller subrack. Step 3 Log in to the FileStore ISM to locate the battery module. Step 4 Open the clasp on the handle of the battery module. See Step in Figure 3-5. Step 5 Fully open the handle and remove the battery module. See step and step in Figure 3-5. Issue 05 ( ) Symantec Corporation 11

76 3 Routine Maintenance FileStore S5600 Controller Subrack Figure 3-5 Removing the battery module Step 6 Put the battery module to the ESD-preventive bag. ----End Installing the Battery Module Context Describes the steps of installing the battery module. Procedure This section is only for the S5600 controller subrack configured with the AC PEM/fan module. The S5600 controller subrack configured with the DC PEM/fan module does not provide battery module. Step 1 Wear an ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Take the battery module to be installed out of the ESD-preventive bag. Step 3 Insert the new battery module into the empty slot. See Step in Figure 3-6. Step 4 Close the handle. See Step in Figure Symantec Corporation Issue 05 ( )

77 FileStore S5600 Controller Subrack 3 Routine Maintenance Figure 3-6 Installing the battery module to be installed Step 5 Check whether the installation is successful according to the status of the battery-related indicator. If the running indicator is on or blinking and the alarm indicator is off, the installation is successful. If the running indicator is off or the alarm indicator is on, the new battery module might be installed improperly. In this case, remove the battery module and repeat Step 3 and Step 4 to reinstall it. If the alarm indicator remains on after you install the new battery module again, the battery module might be faulty. Replace this battery module. ----End 3.8 Replacing the Controller Describes the steps of replacing the controller, including removing the controller and installing the controller Removing the Controller Describes the steps of removing the controller Installing the Controller Describes the steps of installing the controller. Issue 05 ( ) Symantec Corporation 13

78 3 Routine Maintenance FileStore S5600 Controller Subrack Removing the Controller Context Procedure Describes the steps of removing the controller. Take removing a controller configured with FC port module as an example. Step 1 Wear the ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Check the indicators on the front and rear panels of the controller subrack. Step 3 Log in to the FileStore ISM to locate the controller. Step 4 Log in CLI, offline the controller by setting offline command. Step 5 Remove the SFP optical module of the controller. Step 6 Open the clasps on the left and right handles of the controller. See Step in Figure 3-7. Step 7 Fully open the handles at both sides of the controller and remove the controller. See Steps and in Figure 3-7. Figure 3-7 Removing the controller Step 8 Put the controller into an antistatic package bag. ----End 14 Symantec Corporation Issue 05 ( )

79 FileStore S5600 Controller Subrack 3 Routine Maintenance Installing the Controller Context Procedure Describes the steps of installing the controller. Take installing a controller configured with FC port module as an example. Step 1 Wear the ESD-preventive wrist strap, ESD-preventive clothes, and ESD-preventive gloves. For the method, see "2.4.1 Wearing an ESD-Preventive Wrist Strap". Step 2 Take the controller out of the ESD-preventive bag. Step 3 Insert the controller into the empty slot. See Step in Figure 3-8. Step 4 Close the handles on both sides of the controller. See Step in Figure 3-8. Figure 3-8 Installing the controller to be installed Step 5 Install the SFP optical module and optical fibers. For details about the installation of the SFP optical module and optical fibers, see "2.5.4 Installing the SFP Optical Module and Optical Fibers". Step 6 View the status of the power indicator and alarm indicator on the controller to determine whether the installation is successful. Issue 05 ( ) Symantec Corporation 15

80 3 Routine Maintenance FileStore S5600 Controller Subrack It takes 5 to 10 minutes for the controller to start up. Wait for the controller to be fully powered on before checking the status of the indicators. If the power indicator is on and the alarm indicator is off, the installation is successful. If the power indicator is off or the alarm indicator is on, the new controller might be installed improperly. In this case, remove the controller and repeat Step 3 through Step 5 to reinstall it. If the alarm indicator remains on after you install the controller again, the controller might be faulty. Replace this controller. ----End 16 Symantec Corporation Issue 05 ( )

81 FileStore S5600 Controller Subrack 4 Troubleshooting 4 Troubleshooting About This Chapter Describes the principles, resources and processes for troubleshooting the S5600 controller subrack. 4.1 Troubleshooting Principles The topic describes the troubleshooting principles. 4.2 Troubleshooting Precautions The topic describes the precautions during troubleshooting. 4.3 Troubleshooting Resources The topic describes the troubleshooting resources. 4.4 Troubleshooting Preparations The topic describes the preparations before the troubleshooting. 4.5 Troubleshooting Process The topic describes the troubleshooting process. 4.6 Common Faults and Solutions Describes the solutions for common faults. 4.1 Troubleshooting Principles The topic describes the troubleshooting principles. During troubleshooting, observe the following principles: Analyze the outside factors and then the inside factors. In troubleshooting, exclude the possibility of the outside factors first, such as power interruption and the faults of a peer device. Analyze the network and then the network elements (NEs). According to the network topology, analyze whether the network environment is normal and whether an interconnected device is faulty. Try to locate the fault specifically. Issue 05 ( ) Symantec Corporation 1

82 4 Troubleshooting FileStore S5600 Controller Subrack Analyze the alarms with a higher severity and then the alarms with a lower severity. Analyze the alarms with a higher severity first, such as a critical alarm or major alarm. Then, analyze the alarms with a lower severity, such as a minor alarm. 4.2 Troubleshooting Precautions The topic describes the precautions during troubleshooting. Do not touch the connectors of electrical wires and communication cables, for there is electricity inside the electrical wires and communication cables which could result in electrical shock. Wear the ESD-preventive wrist strap, ESD-preventive gloves and ESD-preventive clothes before installing or replacing the device. Otherwise, the static electricity of your body might damage the ESSDs on the circuit board. This symbol indicates the ESD-sensitive area. When operating a device in this area, you must take ESD-preventive measures, such as wearing an ESD-preventive wrist strap, ESD-preventive clothes and ESD-preventive gloves. Pay attention to the following items during troubleshooting: Do not troubleshoot in the case of lightening. Check that the power cables are intact and effective grounding measures are taken. Keep the troubleshooting area clean and dry. When removing a hard disk, firstly pull the hard disk out of the interface and wait at least for 10 seconds, and then pull the hard disk out of the system subrack; when inserting a hard disk, firstly place the hard disk horizontally and then slowly insert the hard disk into the correct slot in the system subrack. 4.3 Troubleshooting Resources The topic describes the troubleshooting resources. You can utilize the following resources during troubleshooting Indicators The topic describes the indicators for the troubleshooting. 2 Symantec Corporation Issue 05 ( )

83 FileStore S5600 Controller Subrack 4 Troubleshooting Indicators FileStore ISM The topic describes the FileStore ISM software Technical Documents The topic describes how to obtain the technical documents for the troubleshooting. The topic describes the indicators for the troubleshooting. The S5600 controller subrack has the following indicators: Controller subrack startup/alarm indicator Controller subrack power indicator Disk subrack power indicator Hard disk running indicator Hard disk alarm/location indicator Power running indicator Power alarm indicator Fan alarm indicator FileStore ISM Battery running indicator Battery discharge indicator Battery alarm indicator Management network port active indicator Management network port link indicator Controller power indicator Controller alarm/location indicator FC expander port link indicator iscsi host port active indicator iscsi host port link indicator FC host port link indicator FC host port rate indicator 2Gbit/s rate indicator 4Gbit/s rate indicator You can preliminarily learn the current state of the S5600 controller subrack by observing the indicators. For the description of the indicators, see Table 1-3. The topic describes the FileStore ISM software. As the software that manages the storage systems, the FileStore ISM adopts the browser/server (B/S) structure. The FileStore ISM has the following features: Centralized device management Friendly graphical interfaces Secure information transmission Issue 05 ( ) Symantec Corporation 3

84 4 Troubleshooting FileStore S5600 Controller Subrack Various value-added tools The FileStore ISM can diagnose the faults of the S5600 controller subrack. It provides the following diagnosis functions: Checking information of the controller subrack This function enables you to check the information about each part of the S5600 controller subrack. Fault diagnosis When faults occur to the system, the current fault function in the fault management module of the FileStore ISM lists the latest fault messages. Through the history fault function, you can also query historical fault information by the combination of different conditions. In addition, to enable the system administrator to monitor and maintain the system easily, the fault management module also provides various alarm notification modes such as , Trap IP, buzzer and short message to inform you of the current faults. Log diagnosis The logs record all the operations and system events. By learning all the operations performed on the device, you might locate the faults easily Technical Documents The topic describes how to obtain the technical documents for the troubleshooting. To facilitate troubleshooting, you can obtain the latest technical documents by visiting Troubleshooting Preparations Procedure The topic describes the preparations before the troubleshooting. Step 1 Log in to the FileStore ISM. Step 2 Check the indicators of all the parts in the S5600 controller subrack. For the description of the indicators, see Table 1-3. Step 3 If the S5600 controller subrack fails to run after replacing one part, remove this part and reinstall it. ----End 4.5 Troubleshooting Process The topic describes the troubleshooting process Troubleshooting Flow Chart The topic describes the troubleshooting flow chart Collecting Information 4 Symantec Corporation Issue 05 ( )

85 FileStore S5600 Controller Subrack 4 Troubleshooting The topic describes how to collect information for the troubleshooting Determining the Fault The topic describes how to determine the fault Locating the Fault The topic describes how to locate the fault Removing the Fault The topic describes how to remove the fault Contacting Symantec For Technical Support The topic describes how to contact Symantec for technical support Troubleshooting Flow Chart The topic describes the troubleshooting flow chart. Troubleshooting means using a proper method to find the cause to a fault and remove the fault. The basic method is to shrink or quarantine the range of the possible fault causes into several smaller ranges. Thus, it becomes easier to find the actual cause to the fault. In general, a troubleshooting process consists of the following steps: Collecting information Judging the fault Locating the fault Removing the fault Figure 4-1 shows the troubleshooting flow chart. Issue 05 ( ) Symantec Corporation 5

86 4 Troubleshooting FileStore S5600 Controller Subrack Figure 4-1 Troubleshooting flow chart Collecting Information The process shown in Figure 4-1 is a basic and recommended model for troubleshooting. The topic describes how to collect information for the troubleshooting. Since the size and complexity of the network increases dramatically, troubleshooting requires more complete and detailed original fault information. The information with such a feature 6 Symantec Corporation Issue 05 ( )

87 FileStore S5600 Controller Subrack 4 Troubleshooting helps you shrink the possible fault range and locate the fault quickly and accurately, thus increasing the troubleshooting efficiency. Information You Need to Collect You need to collect information not limited to the following: Fault symptom Versions of the hardware and software of the device Time and period of the fault Sources of the Information Operations performed before and when the fault occurs Output information, log information, and alarm information about the device when the fault occurs Measures taken after the fault occurs You can collect information from the following sources: Statements on faults from customers or customer service centers Exceptions found in routine maintenance and patrols (including the alarms queried through the FileStore ISM) Fault bulletins on the AS Device state information and log information obtained during operating the device Debugging information exported through CLI Determining the Fault The topic describes how to determine the fault. After obtaining enough information, and combining with the related principles and troubleshooting experience, you can preliminarily determine the range and type of the fault. Determining the Fault Range Determining the Fault Type When a fault occurs to the controller subrack, the situation can be one of the following. All the services are faulty. You need to further check whether the AS is faulty at the same time. Some of the services are faulty. You need to further check the type and distribution of the faulty services on the AS, and check whether other services are faulty at the same time. You need to determine the fault type. Normally, the fault types of the controller subrack are divided according to function modules Locating the Fault The topic describes how to locate the fault. Issue 05 ( ) Symantec Corporation 7

88 4 Troubleshooting FileStore S5600 Controller Subrack Fault location provides guidance and reference for the fault removal. At a specific time point, a fault corresponds to a single cause. This feature determines the basic method of fault location, which is to find this single cause among all the possible causes through analysis, comparison, and rule-out. Accurate and quick location helps you improve the troubleshooting efficiency and avoids accidents due to improper operations. For example, a more serious fault might occur if you wrongly operate the device Removing the Fault The topic describes how to remove the fault. Troubleshooting is the process of taking proper measures or steps to remove faults and recover the system. The measures or steps include: Checking and repairing cables Replacing a part Modifying configuration data Resetting the system During fault removal, keep detailed records of each operation, the operation result and symptom. When you contact Symantec for technical support, those records serve as an important reference Contacting Symantec For Technical Support The topic describes how to contact Symantec for technical support. If a problem persists after you try to handle it under the guidance of this document, contact the local office or the customer service center of Symantec timely by dialing or When reporting the problem to Symantec engineers, you also need to provide the following information: Detailed name and address of the customer Contact name and telephone number Time when the fault occurs Detailed description of the fault symptom Device type and software version Measures taken after the fault occurs and related results Fault level and required solution deadline For detailed information on technical support, refer to Appendix A "How to Obtain Help." 4.6 Common Faults and Solutions Describes the solutions for common faults PEM/fan Module Abnormality After Power-on 8 Symantec Corporation Issue 05 ( )

89 FileStore S5600 Controller Subrack 4 Troubleshooting Describes the solutions to the problem of PEM/fan module abnormality after power-on No Output from the Serial Port Describes the solutions to the problem of no output from the serial port Failing to Log in to the FileStore ISM Management Interface Describes the solutions to the problem of failing to log in to the FileStore ISM management interface Connection Failure on the FC Host Port Describes the solutions to the problem of failing to connect an FC host port Connection Failure on the iscsi Host Port Describes the solutions to the problem of connection failure on the iscsi host port Connection Failure on Expander Port Describes the solutions to the problem of connection failure on expander port PEM/fan Module Abnormality After Power-on Description Describes the solutions to the problem of PEM/fan module abnormality after power-on. After switching on the power supply, the following symptoms occur to the PEM/fan modules of the S5600 controller subrack: The power running indicators, power alarm indicators and fan alarm indicators of both PEM/fan modules are off. Only one of the power running indicators of the two PEM/fan modules is on. The power running indicators of the two PEM/fan modules are on but the fans do not run, or the fan alarm indicators are on. The fan alarm indicators are on. After you remove and then insert the PEM/fan modules, the symptom persists. Solution Symptom: The power running indicators, power alarm indicators and fan alarm indicators of both PEM/fan modules are off. 1. Make sure that the PEM/fan modules are inserted properly. 2. Make sure that the power cable is in good condition. Replace the power cable if the power cable is damaged. 3. Make sure that the switch of the PEM/fan module is moved to the ON state. 4. Remove the controller and the battery module respectively to locate the module that causes power-on exception. For details about how to remove the controller, see "3.8 Replacing the Controller". For details about how to remove the battery module, see "3.7 Replacing the Battery Module". 5. Remove the two PEM/fan modules respectively, and then power them on respectively to locate the faulty PEM/fan module and replace it. For details on how to remove and install a PEM/fan module, see "3.6 Replacing the PEM/Fan Module". 6. If the symptom still appears, contact Symantec technical support engineers. Issue 05 ( ) Symantec Corporation 9

90 4 Troubleshooting FileStore S5600 Controller Subrack Symptom: Only the power running indicator of one PEM/fan module is on. 7. Make sure that the PEM/fan module is inserted properly. 8. Make sure that the power cable is in good condition. Replace the power cable if the power cable is damaged. 9. Make sure that the switch of the PEM/fan module is moved to the ON state. 10. If the problem still appears, contact Symantec technical support engineers. Symptom: The power running indicators are on but fans do not rotate, or the fan alarm indicators are on. Recommended solution: Replace the PEM/fan modules. For details on removing and installing PEM/fan modules, see "3.6 Replacing the PEM/Fan Module". Symptom: The fan alarm indicators are on. After you remove and then insert the PEM/fan modules, the symptom still persists. Recommended solution: Replace the PEM/fan modules. For details on removing and installing PEM/fan module, see "3.6 Replacing the PEM/Fan Module" No Output from the Serial Port Description Procedure Describes the solutions to the problem of no output from the serial port. The maintenance terminal is connected to the controller of the storage system through the serial port, but no output is available on the maintenance terminal. Step 1 Make sure that the serial port cable is connected properly. Step 2 Make sure that the serial port cable is in good condition. If the serial port cable can work normally after it is connected to another serial port, it indicates that the serial port cable is in good condition. If the serial port cable also cannot work normally after it is connected to another serial port, it indicates that the serial port cable is in bad condition, replace it. Step 3 Make sure that the controller power indicator is normal. Step 4 Make sure that the controller is inserted properly. Step 5 If the problem persists, contact Symantec technical support engineers. ----End Failing to Log in to the FileStore ISM Management Interface Description Describes the solutions to the problem of failing to log in to the FileStore ISM management interface. You cannot log in to the FileStore ISM management interface through IE. 10 Symantec Corporation Issue 05 ( )

91 FileStore S5600 Controller Subrack 4 Troubleshooting Procedure Step 1 Make sure that the management network port link indicator is normal. Step 2 Replace the network cable between the management network port and the maintenance terminal. Step 3 Check whether the IE and IP setting is correct. Step 4 If the problem persists, contact Symantec technical support engineers. ----End Connection Failure on the FC Host Port Description Procedure Describes the solutions to the problem of failing to connect an FC host port. An FC host port of the storage system cannot communicate with the AS. Step 1 Make sure that the FC host port link indicator is in normal status. Step 2 Replace the SFP optical module that provides the FC host port. Step 3 Check whether the optical fiber between the FC host port and the AS forms a loop. Step 4 Check whether the FC HBA card on the AS is correctly installed. Make sure that the zones are divided correctly. For details on the zone configuration of the FC switch, see the user manual of the FC switch. Step 5 If the problem persists, contact Symantec technical support engineers. ----End Connection Failure on the iscsi Host Port Description Procedure Describes the solutions to the problem of connection failure on the iscsi host port. The storage system cannot communicate with the AS normally. Step 1 Make sure that the iscsi host port link indicator is in normal status. Step 2 Replace the network cable between the network port of the AS and iscsi host port. Step 3 Check whether the IE and IP setting are correct. Step 4 If the problem persists, contact Symantec technical support engineers. Issue 05 ( ) Symantec Corporation 11

92 4 Troubleshooting FileStore S5600 Controller Subrack ----End Connection Failure on Expander Port Description Procedure Describes the solutions to the problem of connection failure on expander port. The S5600 controller subrack fails to communicate with the D200 hard disk subracks. Step 1 Make sure that the FC expander port link indicator is in normal status. Step 2 Replace the optical fiber between the FC expander port on the S5600 controller subrack and the D200 disk subrack. Step 3 If the problem still appears, contact Symantec technical support engineers. ----End 12 Symantec Corporation Issue 05 ( )

93 FileStore S5600 Controller Subrack 5 Technical Specifications 5 Technical Specifications About This Chapter Describes the specifications of the S5600 controller subrack, the environmental requirements and the standards that the S5600 controller subrack complies with, the certification that the S5600 controller subrack passes. 5.1 Specifications of the Controller Subrack Describes specifications of the S5600 controller subrack, including technical specifications, power requirements, dimensions and weight. 5.2 Environment Requirements The topic describes the environment requirements of the S5600 controller subrack. 5.3 Standard Compliance The topic describes the standards that the S5600 controller subrack complies with. 5.4 Certification The topic describes the certification that the S5600 controller subrack passes. 5.1 Specifications of the Controller Subrack Describes specifications of the S5600 controller subrack, including technical specifications, power requirements, dimensions and weight Technical Specifications Describes the performance specifications and reliability specifications of the S5600 controller subrack Power Requirements This section describes the requirements for cabling, power supply, AC power, power cables and sockets of the S5600 controller subrack Dimensions and Weight Describes the dimensions and weight of the S5600 controller subrack. DC power, Issue 05 ( ) Symantec Corporation 1

94 5 Technical Specifications FileStore S5600 Controller Subrack Technical Specifications Performance Specifications Describes the performance specifications and reliability specifications of the S5600 controller subrack. Table 5-1 lists the performance specifications of the S5600 controller subrack. Table 5-1 Performance specifications of the S5600 controller subrack Parameter Supported hard disk type Minimum/Maximum number of hard disks Maximum capacity of the SATA hard disk Maximum capacity of the FC hard disk Maximum capacity of the SSD hard disk Requirement SATA, FC, SSD 4/24 1TB 450GB 200GB Number of FC expander ports 4 Speed of FC expander ports Number of FC host ports (controller with FC and iscsi host ports) Number of FC host ports (controller with FC host ports) Maximum storage capacity (with 1TB SATA hard disk) Maximum storage capacity (with 450GB FC hard disk) Maximum storage capacity (with 200GB SSD hard disk) Number of iscsi host ports (controller with FC and iscsi host ports) Speed of iscsi host ports Speed of FC host ports 4Gbit/s TB 10.8TB 4.8TB 4 1Gbit/s 4Gbit/s Maximum number of LUNs 2048 Maximum number of hosts 256 Supported RAID levels 0, 1, 5, 6, 10 2 Symantec Corporation Issue 05 ( )

95 FileStore S5600 Controller Subrack 5 Technical Specifications Reliability Specifications Table 5-2 lists the reliability specifications of the S5600 controller subrack. Table 5-2 Reliability specifications Item System availability MTTR a Requirement % <1 hour a: MTTR = Mean Time to Repair Power Requirements This section describes the requirements for cabling, power supply, AC power, power cables and sockets of the S5600 controller subrack. DC power, Make sure that a backup UPS is available in the equipment room. Cabling and Power Supply Power Specifications The S5600 controller subrack uses the redundant power supply and can adapt itself to AC voltage automatically. To select an appropriate installation site for the S5600 controller subrack, take the following factors into account: Power grounding protection The cabling must contain the grounding protection for connecting to the AC power supply. Sufficient power supply and overload protection The circuits and related circuit breakers must provide sufficient power supply and overload protection. Separate power supply from the large distribution load, such as the air-conditioner engine, elevator engine and factory load to prevent possible damage to the S5600 controller subrack. Table 5-3 lists the power specifications of the S5600 controller subrack. Table 5-3 Power specifications of the S5600 controller subrack Item Value AC input voltage range 200V to 240V Issue 05 ( ) Symantec Corporation 3

96 5 Technical Specifications FileStore S5600 Controller Subrack Item Input AC voltage frequency Maximum input AC power a Value 47Hz to 63Hz 840W DC input voltage range -48V to -60V Maximum input DC power 780W a: The maximum inputs for AC power and DC power are the power when 300GB FC hard disks are configured and the fans run at high speed. In the normal temperature (25), the fans run at low speed and the maximum input power decreases by 100W. As shown in Table 5-3, the maximum inputs for AC power and DC power are the power when the controller subrack is configured with twenty-four 300GB FC hard disks and the environment temperature is 40ºC. The lower the environment temperature is, the lower the input power is. The smaller the hard disk capacity is, the lower the input power is. If the DC input voltage is lower than or equal to -46V, the data write policy of the storage system changes from write-back to write-through. This reduces the bandwidth of the storage system. When the DC input voltage is restored and higher than -46V, the data write policy changes from write-through to write-back. If the DC input voltage is lower than or equal to -36V, the storage system is powered off in a way other than the normal power-off procedure. Power Cables and Power Sockets When AC PEM/fan modules are configured, each S5600 controller subrack provides two AC power cables. When DC PEM/fan modules are configured, each S5600 controller subrack provides two DC power cables. Each AC or DC power cable connects one PEM/fan module in the S5600 controller subrack to the independent external power supply Dimensions and Weight Dimensions Describes the dimensions and weight of the S5600 controller subrack. Table 5-4 describes the dimension of the S5600 controller subrack. 4 Symantec Corporation Issue 05 ( )

97 FileStore S5600 Controller Subrack 5 Technical Specifications Table 5-4 Dimension of the S5600 controller subrack Length Width Height 600mm 446mm 175mm Weight The weight of the S5600 controller subrack depends on the number of installed components.table 5-5 lists the weight of the S5600 controller subrack.table 5-6 lists the weight of each component in the S5600 controller subrack. In this section, the weight of the hard disk modules is based on 300GB FC hard disks. Table 5-5 Weight of the controller subrack Item controller subrack Weight Maximum a Empty b Shipping c 67kg 20kg 88kg a: The maximum weight refers to the weight of the controller subrack after all the components are installed. b: The empty weight refers to the weight of the controller subrack without any component. c: The shipping weight refers to the maximum weight of the controller subrack plus the maximum weight of the shipping materials. Table 5-6 Weight of the components of the controller subrack Item Hard disk module Controller PEM/fan module Battery module Weight 0.95 kg/module 3.2 kg/module 5.6 kg/module 3.75 kg/module Issue 05 ( ) Symantec Corporation 5

98 5 Technical Specifications FileStore S5600 Controller Subrack 5.2 Environment Requirements The topic describes the environment requirements of the S5600 controller subrack Temperature and Humidity The topic describes the temperature and humidity requirement of the S5600 controller subrack Altitude The topic describes the altitude requirement of the S5600 controller subrack Heat Dissipation and Air Flows The topic describes the heat dissipation and air flow of the S5600 controller subrack Noise The topic describes the noise emitted by the S5600 controller subrack Temperature and Humidity The topic describes the temperature and humidity requirement of the S5600 controller subrack. Table 5-7 lists the requirements on the temperature and humidity of the S5600 controller subrack. Table 5-7 Requirements on the temperature and humidity Item Parameter Requirement Temperature a Working 5 to 40 Storage -15 to +40 Transportation -15 to +40 Relative humidity Gradient of variance Working Storage Transportation 25/h (45/h) 5% RH to 85% RH 5% RH to 95% RH 5% RH to 85% RH a: To run the controller subrack at an altitude of -60 meters to meters, ensure that the temperature is within the range of 5 to 40; to run the controller subrack at an altitude of 1500 meters to 3000 meters, ensure that the temperature is within the range of 5 to Altitude The topic describes the altitude requirement of the S5600 controller subrack. Table 5-8 describes the proper altitude ranges to operate, store, and transport the S5600 controller subrack. 6 Symantec Corporation Issue 05 ( )

99 FileStore S5600 Controller Subrack 5 Technical Specifications Table 5-8 Altitude ranges of the controller subrack Application Altitude Working -30.5m to +3000m Storage -30.5m to +3000m Transportation -30.5m to m Heat Dissipation and Air Flows The topic describes the heat dissipation and air flow of the S5600 controller subrack. The S5600 controller subrack adopts the heat dissipation mode of front absorption and back dissipation. The cooled air enters from the gaps between the hard disks at the front, and passes through the backplane into the power and controller area. The cooled air is used by the power and controller for heat dissipation and finally discharged by the fan.the S5600 controller subrack automatically adjusts the rotation rate of the fans according to the operating temperature of the storage system, thus ensuring heat dissipation for the system. The entire heat dissipation system consists of four fans. Each PEM/fan module has two built-in fans. When one fan is faulty, the other three fans still can satisfy the heat dissipation requirement of the entire full running S5600 controller subrack under the environment of 5 to 35. For better maintenance, ventilation and heat dissipation, pay attention to the following when installing the S5600 controller subrack to the cabinet: To ensure well ventilation at the front and back of the cabinet, it is recommended to keep the space between the cabinet and the wall no less than 100cm and the space between the cabinets no less than 120cm. The cabinet can not be enclosed to ensure effective convection between the air inside the cabinet and the air in the equipment room. It is recommended to reserve 1U space above and below the device. Figure 5-1 shows the air flows of the controller subrack. Issue 05 ( ) Symantec Corporation 7

100 5 Technical Specifications FileStore S5600 Controller Subrack Figure 5-1 Air flows of the controller subrack Noise The topic describes the noise emitted by the S5600 controller subrack. Table 5-9 lists the highest rank of noise emitted by the S5600 controller subrack when the temperature is 23. Table 5-9 Highest rank of noise emitted by the controller subrack when the temperature is 23 Parameter Voice pressure Value 69dBA 5.3 Standard Compliance The topic describes the standards that the S5600 controller subrack complies with Protocol Standards The topic describes the protocol standards that the S5600 controller subrack complies with Safety Specifications and EMC Standards The topic describes the safety specifications and EMC standards complied by the S5600 controller subrack Industry Standards The topic describes the industry standards complied by the S5600 controller subrack. 8 Symantec Corporation Issue 05 ( )