Shaping the future of Digital Economy & Society

Transcription

1 Conference on National Policies and Ongoing Projects for Digital Society in Asia Shaping the future of Digital Economy & Society SUBRAMANI NAGAIAH 30 OCTOBER 2018 Courtyard Tokyo Ginza Hotel Tokyo, Japan

2 OUTLINE 1 CURRENT DIGITAL LANDSCAPE 2 TRANSFORMING PUBLIC SERVICE DELIVERY 3 CYBERLAWS/REGULATIONS/GUIDELINES 4 INITIATIVES TOWARD DIGITALIZATION 5 CRITICAL SUCCESS FACTORS 2

3 CURRENT DIGITAL LANDSCAPE TRANSITIONING TO DIGITAL TRANSFORMATION How your businesses/services respond to Digital Technologies Trend How an organization implements technologies together with strategy, leadership, structure and talent management 02 How an organization instills a digital culture where digital data is at the core Source: (4 April 2017) 3

4 CURRENT DIGITAL LANDSCAPE UNDERSTANDING MALAYSIAN DIGITAL GOVERNMENT EVOLUTION TRANSACTION Using online services to do transaction FLUID TRANSFORMATION Using online services to create opportunities via public participation DYNAMIC INFORMATION Using government website to get information STATIC DIGITAL GOVERNMENT egov 3.0 egov 2.0 egov 1.0 Internet of Information Internet of Processes Internet of People Internet of Things PRODUCTIVITY + EFFICIENCY+ OPENNESS + TRANSPARENCY + INCLUSIVENESS 4

5 MALAYSIA S DIGITAL TRANSFORMATION 1996 Multimedia Super Corridor (MSC) 1996 egovernment Initiatives 2006 National Broadband Initiative 2009 National Single National Window 2012 Digital Malaysia Initiatives July 2015 National IoT Roadmap th Malaysia Plan Public Sector ICT Strategic Plan Work in Progress Industry Dec 2015 Establishment of the National ecommerce Council (NeCC) 11 th Apr Rebranding of the Malaysia Digital Economy Corporation (MDEC) 13 th Oct Launch of the National ecommerce Strategic Roadmap 21 st Oct Year of Internet Economy 22 nd March Launch of the Digital Free Trade Zone (DFTZ) initiative 5

6 MALAYSIA S DIGITAL LANDSCAPE (1/2) 6

7 MALAYSIA S DIGITAL LANDSCAPE (2/2) Digital Payments Korea, Rep. Singapore Malaysia ASEAN average Japan Indonesia Financial account Debit card Credit card Used internet to buy or pay bills Used mobile to pay utility bill Used mobile to make transaction Source: World Bank Group Report - Malaysia s Digital Economy (September 2018) 7

8 THE 2018 IMD WORLD DIGITAL COMPETITIVENESS RANKINGS MALAYSIA ranks 27 8

9 DRIVERS TRANSFORMING PUBLIC SERVICE DELIVERY ICT VISION Vision 2020 More sophisticated citizen needs Eleventh Malaysia Plan Technology trends & disruptive technologies Citizen engagement High expectations from the younger generation CHALLENGES Digital Industry Based Economy Change in technology, culture and demography 9

10 CYBERLAWS/REGULATIONS/GUIDELINES 1. Computer Crimes Act Communication and Multimedia Act Telemedicine Act 1997 Strategic Planning Governance System Development Operation 4. Digital Signature Act Electronic Government Activities Act Electronic Commerce Act Personal Data Protection Act 2010 ICT Project Management Big Data Open Data MyID ICT Security BCP ICT Projects Technical Approval & Monitoring IT & Internet Committee (JITIK) ICT Procurement Green IT Interoperability Framework Interoperability Framework for OSS Public Sector Data Dictionary Portal/website management Content Development SMS IT Outsourcing Government Unified Communication Integrated Government Network DDMS GPKI Internet & Social Media ICT Incident Handling Risk Assessment Biometric 10

11 MALAYSIA INITIATIVES TOWARD DIGITALIZATION ONGOING DIGITAL GOVERNMENT INITIATIVES : PUBLIC SECTOR ICT STRATEGIC PLAN BASIC PRINCIPLES 5 PROFESSIONAL & CAPABLE HUMAN CAPITAL CONSOLIDATED DIGITAL SERVICES ENABLING ECOSYSTEM DYNAMIC & COLLABORATIVE ICT GOVERNANCE DIGITAL GOVERNMENT 2 DATA DRIVEN GOVERNMENT ICT STRATEGIC THRUSTS 4 OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY 3 11

12 MALAYSIA INITIATIVES TOWARD DIGITALIZATION STRENGTHENING DIGITAL GOVERNMENT STRATEGIES Summary of Public Services Delivery Digitalisation Plan 6 Strategic Thrusts INTEGRATED, INCLUSIVE AND SECURED DIGITAL SERVICES T1 T 2 DATA DRIVEN DIGITAL SERVICE DELIVERY T 3 DIGITAL SERVICE BRANDING, PUBLICITY & PROMOTION T 4 LEGISLATIVE AND GOVERNANCE T 5 CAPABILITY & CAPACITY BUILDING T 6 DIGITAL SERVICE DELIVERY SYSTEM OUTCOME OPTIMISATION 13 Strategies 29 Programs 93 Activities 2 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies 3 Strategies 7 Program 4 Program 5 Program 5 Program 4 Program 4 Program 21 Activities 24 Activities 11 Activities 13 Activities 12 Activities 12 Activities PUBLIC SECTOR CYBER SECURITY FRAMEWORK (RAKKSSA) IDENTIFY PROTECT DETECT RESPONSE RECOVER PROCURE SECURITY AUDIT ENFORCE

13 MALAYSIA INITIATIVES TOWARD DIGITALIZATION ENTERPRISE ARCHITECTURE AS ENABLING ECOSYSTEM FOR DIGITAL TRANSFORMATION BUSINESS IT ALIGNMENT AGENCY 1 AGENCY 2 AGENCY 3 AGENCY 4 AGENCY 5 AGENCY 6 AGENCY n 13

14 IN A NUTSHELL MALAYSIA INITIATIVES TOWARD DIGITALIZATION BENEFIT REALISATION, COST OPTIMISATION, RESOURCE OPTIMISATION Remove Redundancy and Reduce Complexity Structured Framework Financial Improvement Reducing the fragmentation of ICT development Fostering Democracy Methodology Leadership Commitment Capacity And Capability Building Enhance business planning and policy development Enhance sharing of information Repository Aggressive And Continuous Change Management Identify future connected government opportunities Improve public access to information Constituent Improvement Standard/Reference Economic Development 14

15 MALAYSIA INITIATIVES TOWARD DIGITALIZATION EXPERIENCE - DRIVEN PUBLIC SERVICE Consolidated And Secured Network Government Shared Services MAMPU as Public Anytime, Anywhere Sector Digital Omni Channel Cost Optimization Government Leader Data driven decision making 04 Open data crowdsourcing 05 Information sharing hub Towards cashless society Help achieving service delivery excellence Access to seamless online services 15

16 1! MALAYSIA INITIATIVES TOWARD DIGITALIZATION DIGITAL GOVERNMENT INITIATIVES CONSOLIDATED DIGITAL SERVICES Government Online Services Gateway(GOSG) MalaysiaBiz Malaysia Government Call Center Government Mobile Application Gallery (GAMMA) Digital Document Management System (DDMS) 2.0!!!! 2 DATA DRIVEN GOVERNMENT Government Data Optimization Transformation Services (GDOTS) i. Public Sector Big Data Analytics (DRSA) ii. Public Sector Open Data (DTSA) Government Information Sharing Hub (mygdx) 3 OPTIMISATION OF SHARED SERVICES & CYBER SECURITY Public Sector Data Center (PDSA) Integrated Government Telecommunication Network Unified Government Communication Collaborative Services Government Public Key Infrastructure (GPKI) Public Sector Cyber Security Framework (RAKKSA) Compliance to International Security Standard Malaysian Public Sector Business Process Digital Tools (MyISMS) & Business Continuity Management Systems (BCMS) Cyber Security Development Project (CSDeP) Malaysian Information Security, Governance, Risk and Compliance (MyISGRC) 4 DYNAMIC & COLLABORATIVE ICT GOVERNANCE Public Sector ICT Strategic Plan Government Service Delivery Digitalisation Plan Public Sector Enterprise Architecture Collaborative Strategic with Stakeholders Policies & Guidelines 5 PROFESSIONAL & CAPABLE HUMAN CAPITAL Digital Government Competency & Capability Readiness (DGCCR) Capability Development Roadmap for ICT Scheme Personnel (CDR) 16

17 MALAYSIA INITIATIVES TOWARD DIGITALIZATION DRIVING THE NATIONAL ecommerceagenda 17

18 MALAYSIA INITIATIVES TOWARD DIGITALIZATION DRIVING THE NATIONAL ecommerceagenda 18

19 MALAYSIA INITIATIVES TOWARD DIGITALIZATION MOSTI Adoption of open innovative technologies, related standards and cyber security (i) epayments for ecommerce transactions (ii) Awareness and Outreach Programmes Registration of online businesses Broadband & ICT infrastructure New regional efulfilment hubs (i) Promotion and marketing of ecommerce to SMEs (ii) Training and education programmes for SMEs (iii)business Accelerator Programme (BAP 2.0) and Go ecommerce (i) Cross-border ecommerce awareness & training programmes (ii) Exports through international emarketplaces (etrade Programme )

20 Critical Success Factors Across Agencies, Beyond Organisation Information Sharing Information Sharing Capability Development Information Architect, Data Scientist, Developer, Predictive Analytics Quality, Affordability, Coverage Infrastructure & Ecosystem CSF Citizen Participation Citizen Participation for Better Nation Information Security Information Security End to end security 20

21 THANK YOU All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister s Department, Malaysia. All information is the property of MAMPU and any unauthorized reproduction is prohibited

22 C I T I Z E N S AGENCIES GOS GATEWAY GOVERNMENT ONLINE SERVICES GATEWAY LIFE EVENT FRAMEWORK G2C PARADIGM 22

23 Citizen Government Online Services Gateway GOVERNMENT CENTRAL DATA EXCHANGE POTENTIAL OF INNOVATION FROM MyGDX SERVICES Government Agencies Apply for job MASTER DATA MA NAGEMENT DATA BROKER MyGDX PORTAL Department of Skills Develop ment National Registration Department Apply for Unive rsity Ministry of High er Education Ministry of Ed ucation Skills Training A pplication REPOSITORY OF D ATA (Education, Healt h, Welfare etc REGISTRY Public Services Com mission Secured by SSL, GPKI Token etc Legend: Data from repository/provider agency to consumer agency Data from agency to repository 23

24 GOVERNMENT DATA OPTIMIZATION TRANSFORMATION SERVICES (GDOTS) Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government transformation MAMPU will be leading the Public Sector agencies towards building the National Data Ocean (NDO) Lead by MAMPU 24 Public Sector Data Ocean PUBLIC HEALTH DATA LAKE PUBLIC TRANSPORT DATA LAKE GOVERNMENT PUBLIC HEALTH EDUCATION DATA DATA LAKE LAKE PUBLIC SECTOR DATA OCEAN PSDO NATIONAL DATA OCEAN National Data Ocean HEALTH DATA OCEAN TRANSPORT DATA OCEAN HEALTH DIGITAL EDUCATION OCEAN DATA OCEAN Data Cleaning Data Processing Methodology Technology Category Visualization Analytics NDO Private Enterprise Data Ocean PRIVATE HEALTH DATA LAKE PRIVATE TRANSPORT DATA LAKE ENTERPRISE PRIVATE HEALTH EDUCATION DATA DATA LAKE LAKE Lead by MDEC PRIVATE ENTERPRISE DATA OCEAN PEDO e.g. QUALITY OF LIFE COST OF LIVING COST OF GOODS 24

25 GOVERNMENT OPEN DATA GOVERNMENT OPEN DATA Obtaining quality datasets and publish on data.gov.my Provide open data advisory Identify high impact use cases Document best practices and lesson learnt 7,329 Datasets Clusters Transport Agriculture Education Health Social Economy Finance Tourism 1 provider Cost savings to Government Increase income via innovations data.gov.my 2 download Request for new data sets Open Data Users Business Communities Agencies Individuals Innovation 3 4 USE CASES (UC) UC1 UC2.. UCn. Generating economy via services Citizens/users 25

26 MALAYSIA : TOWARDS A CASHLESS SOCIETY Globally, the size of the payments industry has increased toaccount for 34% of overall banking revenues in Projected to become a USD2 trillion industry by 2020 Most Malaysians are likely to carry both a debit card and mobile phones (45.4 mil debit cards and 42.8 mil mobile phone subscriptions) Enormous potential for the use of QR codes (for mobile e-wallet) The soaring digital economy will need an e- payment method which is a critical component that could increase productivity and be more cost efficient - Bank Negara Governor 26