Abu Dhabi e Government Strategy and ICT Standardization. Abu Dhabi, November 2014

Transcription

1 0 Abu Dhabi e Government Strategy and ICT Standardization Abu Dhabi, November 2014

2 The Abu Dhabi e-government vision is driven by 4 strategic themes towards modernizing the Government services in the Emirate of Abu Dhabi Abu Dhabi e-government Vision Abu Dhabi e-government Strategic Objectives Enable the digital transformation of Government services and deliver them through multiple digital channels to the benefit and satisfaction of Government constituents. Develop shared government ICT infrastructures & platforms to facilitate the deployment of secure and high performing Government Implement shared government ICT systems & applications to ensure the provisioning of efficient and effective Government services Conduct ICT awareness and capacity building programs in order to raise the knowledge and competency levels of Government constituents Develop and oversee the application of ICT policies, standards, and guidelines to help safeguard and improve the quality of Government information assets 1

3 Shared Government Systems Adopting a Customer-centric, standardized, and consistent approach in delivering shared e-government services, infrastructure and information Service Channels Online Mobile Kiosks Customer Service Centers Abu Dhabi Portal Jobs Abu Dhabi Portal Spatial Data Portal CRM & Abu Dhabi Contact Centre Shared Government Data Centre Network Policy & Standards Abu Dhabi Govt. Entities Entity 1 Entity 2 Entity 3 Entity 4 Entity 5 Entity n 2

4 ICT Policies & Shared Government Systems Government for Customers High priority initiatives have been grouped into 5 key portfolios towards driving the service modernization in collaboration with Government Entities Infrastructure and Environment Sector Human Resources Sector Social Development Sector Economic Development Sector Government Service Modernization Land & Real Estate Management Building Permit Public Transportation Environmental Protection Vehicle Education Recruitment & Employment Health Residency & Visa Community Social Government 1. Business Centre 2. Leisure and Visitor Shared ICT Infrastructure & Platform Mobile Development Toolkit Dynamic Infrastructure (Cloud Computing) Spatial Data Infrastructure (SDI) Security Operations Centre (SOC) Abu Dhabi Portal Platform Identity and Access Management (IAM) System Shared Government Data Centre Mobile Application Platform Government Contact Centre e-government Laboratory Open Data Platform Government Network E-Payment Platform Capability Development ICT Policies Shared Business Applications Government Employee ICT Skills Development Citizen e-literacy Shared e-government Regulation Government IS Regulation Government Data Regulation User Experience Design (UXD) Standard EA Framework Guide ERP System ECM System CRM System BI System Jobs Abu Dhabi Portal. 3

5 Standardization in Abu Dhabi e-government Programme have four key collaterals with policy and Standards having mandatory obligations nature An expression of management expectations regarding expected and prohibited activities and behaviours in support of organisational objectives, for a specific management discipline. Policy A collection of mandatory obligations applicable to a single management discipline that government entities are expected to adhere to. Mandatory Control Standards will be supported by one or more Control Specifications that will vary on their expected level of applicability. Documents intended to provide supplemental, non-mandatory advice to government entities to help them in achieving compliance with governmentwide policies and standards or promote best practices in a certain management discipline. Guides Standards Templates & Checklist Supporting tools aim to provide ready to use forms, checklist, models, job description, procedures or any other tools that would assist government entities in implementing government-wide policies and standards or promote best practices in a certain management discipline. 4

6 Abu Dhabi e-government Programme have identified many disciplines that required some sort of standardization, where some have been delivered Current Publication Non Exhaustive Upcoming Publication Information Security Policy and Standards Abu Dhabi egovernment Interoperability Framework Geospatial Data Sharing Standards Data Management Policy and Standards IT Planning and Management Toolkit Enterprise Content Management Guide m- Strategy Implementation Guide 5

7 Government services modernization is a key priority for the UAE leadership as outlined by the Mobile Government initiative e-government W W W Digital Government Improving government services through the use of ICT and internet in particular Mobile Online m- Kiosk Interactive TV m-government Extending the reach of e- Government to encompass mobility Extending the reach of service to digital channels with aim to improve and enrich customer experience by designing these services based on a customer focused principles 6

8 How can standards help the Abu Dhabi and UAE governments to build on their position at the forefront of IT to connect with the public? Buzz Words and Trends Big Data Smart e-participation Social Media Digital Government Internet of Things Mobil e Online Mobility Kiosk Interactive TV Cloud Gamification Enterprise Architecture Open Data 7

9 Thank You for your attention. Please feel free and ask any questions adsic.abudhabi.ae 8