Software Defined Data Center (SDDC) in your Journey to Cloud Larry Socher, Global Lead Infrastructure Growth & Strategy VMworld 2017 Content: Not for

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1 MGT3454BES Software Defined Data Center (SDDC) in your Journey to Cloud Larry Socher #VMworld #MGT3454BES

2 Software Defined Data Center (SDDC) in your Journey to Cloud Larry Socher, Global Lead Infrastructure Growth & Strategy VMworld 2017 Content: Not for publication September 2017

3 Agenda Cloud First and Journey to Cloud Software Defined Data Center (SDDC) and your Journey to Cloud Accelerating the Journey and Capturing the Value Hybrid Cloud and VMware on AWS Tailoring your Hybrid Cloud Journey Q&A 3

4 CLOUD FIRST JOURNEY TO CLOUD JOURNEY TO CLOUD Application and infrastructure-enabled Application approach and to infrastructure transform operations in the cloud. enabled approach to transform operations in the cloud. CLOUD FIRST Driving business outcomes and innovation in the cloud. Spanning business and technology buyers CLOUD STRATEGY CLOUD STRATEGY WE HELP OUR CLIENTS AT ALL DIFFERENT STAGES EMBRACE CLOUD: CLOUD APPLICATIONS Changing the way businesses operate with cloud-based applications: SAP, Oracle, Salesforce, Workday, as well as custom, cloud-native application development powered by NEW Tech. INDUSTRY-SPECIFIC CLOUD SOLUTIONS Transforming the way entire industries work by leveraging cloud based solutions and business services. END TO END SPECTRUM OF AS-A-SERVICE SOLUTIONS SUPPORTED BY SECURITY, ANALYTICS, AUTOMATION AND ARTIFICIAL INTELLIGENCE 4

5 WHY ARE OUR CLIENTS MOVING TO THE CLOUD? SPEED & AGILITY Clients are looking for quicker time to market due to the innovations happening in the market place, along with operational efficiencies to prevent road blocks COST EFFICIENCY & OPTIMIZATION Clients are looking at ways to improve the return on their investments and optimize their Infrastructures to avoid expensive management and maintenance. Leverage sunk their current infrastructure and through M&A and are looking for ways to utilize them. IMPROVE SERVICE LEVELS Clients want to improve user experience and service levels providing increased performance of applications with minimal latency and errors and reduced outages and minimized MTTR SECURITY & CONTROL Clients want to de-risk their infrastructure and investments by making them secure and not vulnerable to security attacks 5

6 MOST CLIENTS WILL LAND ON A HYBRID CLOUD JOURNEY WITH VARYING DEGREES OF PUBLIC & PRIVATE ADOPTION Business are increasingly turning to Public Cloud providers like Microsoft and Amazon to improve agility, increase resource utilization, lower costs, strengthen security, and improve service levels. We believe the majority of our clients will have Hybrid Cloud environments for the next 5 to 10 years with increasing percentage of Public Cloud during this Cloud Journey. While we believe that our clients will eventually migrate to Public Clouds, many of our clients will remain committed to evolve their traditional data centers into Private Clouds for regulatory reasons, proximity, performance and recouping costs/maximizing your ROI. VMworld 2017 API S AUTOMATION SELF- SERVICE ANALYTICS POWERED OPTIMIZATION AND PREDICTIVE OPERATIONS Content: Not for publication IT has been having trouble keeping pace with the business which is increasingly adopting agile methodologies and DevOps to outpace competition. STANDARDISATION VIRTUALIZATION 6

7 ACCENTURE PROVIDES HYBRID CLOUD AND INFRASTRUCTURE SERVICES TAILORED TO OUR CLIENTS JOURNEY Accenture teams with industry leading partners to offer a complete set of services with E2E Enterprise SLAs for Cloud and legacy environments powered by an integrated Accenture Cloud Platform leveraging automation, analytics, and artificial intelligence to accelerate time to market, minimize cost, and improve service levels throughout their Journey to Cloud. Manage and troubleshoot our clients applications that span and integrate this hybrid environment. Users Fulfillment and Trouble Management Cloud Analytics Cloud Management Platform Cloud Integration Public Cloud VMworld 2017 Content: Not for Private Cloud Analytics Powered Predictive Operations Developers/ Operators publication Managed Legacy Azure AWS Google SaaS VMware Multi-Channel Customer Interaction Big Data and Analytics SAP Legacy Business Logic (wrapped in microservices) 7

8 Agenda Cloud First and Journey to Cloud Software Defined Data Center (SDDC) and your Journey to Cloud Accelerating the Journey and Capturing the Value Hybrid Cloud and VMware on AWS Tailoring your Hybrid Cloud Journey Q&A 8

9 SDDC AND INFRASTRUCTURE AS AN ENABLER How do you transform your data center and infrastructure from being a bottleneck into an enabler of the business through your Journey to Cloud 9

10 TRANSFORMING INFRASTRUCTURE TO AN ENABLER KEY THINGS TO GET RIGHT STANDARDIZED SERVICE CATALOG AGILE/CLOUD OPERATING MODEL UPSKILL ORGANIZATION SOFTWARE DEFINED INFRASTRUCTURE or PLATFORM/TOOLS distribution 10

11 STANDARDIZING SERVICE CATALOG 11

12 AGILE/CLOUD OPERATING MODEL 12

13 UPSKILL ORGANIZATION 13

14 PLATFORMS AND TOOLS DATA & INSIGHTS Aggregate Data and Analyze Real-Time Integrated View of Infrastructure Topology Device Inventory, NOS Alerts, Contracts, RMA Incidents Collection/assembly of infrastructure and operational data including real-time topology for SDI (e.g. NFV and SDN). Apply analytics for Predictive Operations. Predictive Modeling & Business Services Infrastructure Dependence Criticality Index ACTION & AUTOMATION Prioritize Activities & Automate Prioritized Remediation & Automation Prioritize remediation activities based on business impact. Automate remediation. Cisco Alerts LEARN & OPTIMIZE Intelligence for Continuous Improvement Artificial Intelligence Apply Artificial Intelligence to continually improve and optimize operations. 14

15 SOFTWARE DEFINED INFRASTRUCTURE TRANSFORMATION Monitoring detects activity and triggers service request Manual service model Automated self-service in minutes IT initiates applicable governance and processes Manual checklist driven operations Automated & policy based operations IT deploys server, network, storage, security capacity Deployment in weeks Deployment in minutes IT optimizes new demand within the existing enterprise Low utilization Dynamically optimized IT manages new workloads across providers Workloads Confined to on-premise Workloads move across on-premise, colocation or cloud IT enforces policy throughout workload lifecycle Add-on security & IT Controls Embedded security, Compliance & IT Controls IT allocates usage-based costs in real-time and transparently. Opaque usage & cost allocation Transparent usage-based show backs HOSTING & CLOUD NETWORK END USER COMPUTE SERVICE DESK 15

16 Agenda Cloud First and Journey to Cloud Software Defined Data Center (SDDC) and your Journey to Cloud Accelerating the Journey and Capturing the Value Hybrid Cloud and VMware on AWS Tailoring your Hybrid Cloud Journey Q&A 16

17 ACCELERATING SOFTWARE DEFINED DATA CENTER (SDDC) WITH VMWARE VALIDATED DESIGNS (VVD) Accenture leverages the VMware Validated Designs (VVDs) to jump start the deployment of the Software Defined Data Center (SDDC) accelerating deployment from months to days MANAGEMENT POD SDDC COMPONENTS Management & Compute Platform Services Controllers Management & Compute vcenter Server Instances Management & Compute NSX Managers Management NSX Controller Cluster vrealize Operations Manager Nodes at Scale vrealize Log Insight Nodes at Scale Additional VMware Validated Design Specific Components EDGE POD COMPUTE POD STORAGE POD PHYSICAL LAYOUT One per Validated Design PHYSICAL LAYOUT One per Validated Design PHYSICAL LAYOUT Multiple per Validated PHYSICAL LAYOUT Multiple per Validated Spans a Single Rack Spans a Single Rack Design Design 2 Top-of-Rack/Leaf 2 Top-of-Rack/Leaf Spans one or More One or More Storage Switches Switches Racks Arrays per Rack Compute: 4 Virtual SAN Compute: 4 Virtual SAN 2 Top-of-Rack/Leaf 2 Top-of-Rack/Leaf Ready Nodes Switches per Rack Switches Ready Nodes Network: vsphere Compute Capacity to Any Supported Storage Network: vsphere Distributed Switch & NSX Meet Workload Protocol Distributed Switch & NSX Demands per HCL Storage: Virtual SAN & NFS Storage: Virtual SAN Network: vsphere Distributed Switch NFS, iscsi and/or FC/FCoE & NSX Any Supported Storage Protocol per HCL SDDC COMPONENTS NSX Controller Cluster for Compute NSX Edge Gateways SDDC COMPONENTS Business Workloads NSX Logical Switches NSX Distributed Firewall NSX Edge Gateways for Application Workloads SDDC COMPONENTS Storage Arrays with Broad Service Levels 17 17

18 CLOUD MIGRATION FACTORY Accenture has developed a Cloud Migration Factory powered by our Accelerate platform that can move over 1,000 applications a month to Hybrid Cloud 0. APPLICATION DISPOSITION KEY OUTCOMES AND ACTIVITIES Disposition of applications and workloads across the datacenter landscape Disposition questionnaire focused on information for migration factory pipeline Additional information gathered to develop architectural options Enable of migration factory pipeline based on disposition and dates established in this phase 1. MIGRATION PLANNING KEY OUTCOMES AND ACTIVITIES Inventory of applications, instances, services, and thirdparty connections Completed application questionnaires, detailed understanding of application and infrastructure relationships and move together requirements Defined migration bundles and alignment of those bundles to a migration schedule Updated migration cost estimate 2. MIGRATION DESIGN KEY OUTCOMES AND ACTIVITIES Creation of detailed processes and templates for migration methods Migration and test scripts developed, validated & signed-off Sequencing of bundle activities Third party dependencies defined and addressed Completion of remediation and latency testing 3. MIGRATION EXECUTION KEY OUTCOMES AND ACTIVITIES Implementation of network connectivity and core infrastructure waves Acceptance and scheduling of bundle migration activities Execution of pre-migration (T-) activities and T0 wave planning Completion of infrastructure and business migration waves Updates to operational processes and documentation Collection and implementation of lessons learned 18 18

19 Cost saving CLOUD MIGRATION BUSINESS CASE Accenture has developed a Cloud Migration Business Case allowing us to help our clients assess the value they can drive by moving to a Hybrid Cloud Current State Costly Operations Inability to quickly scale Large capital investments not fully depreciated Legacy Processes Outdated tools and applications Short Term, Minimise Spend Embrace Public IaaS & DBaaS Aggressively prioritise data center consolidation and decommissioning projects Software licence review Public IaaS contract restructuring & price negotiation Predictive Operations Network Virtualization Software Defined Data Center Shift existing VM workloads to IaaS Shift existing database workloads to DBaaS Optimize for Efficiency IT Enabled Business Optimization Re-Architect for Efficiency 6 months 12 months 24 months 36 months Embrace Public PaaS & SaaS Application redundancy elimination Legacy Application Modernization PaaS platform consolidation of custom code environments Test, Dev, QA environment consolidation DevOps Op Model transformation O365 for Audio/Video, Collaboration and Tight alignment of application costs attributed to business processes IT Enabled Business Optimization AI is the new UI / Robotic Process Automation Increased user self service Increased Customer interaction via Social platforms Working capital reduction through increased MI transparency, service based charging, Analytics & BI More effective management through increased KPI transparency Workforce efficiency & reduced travel by increased use of The Workforce Marketplace Additional 10-40% savings for the business; IT costs might increase Embrace Public SaaS & BPaaS Application cost rationalization against prime vs. non-prime value chain business processes Replace non-prime business value chains with SaaS and BPaaS solutions 11.23% IT Savings 7.47% IT Savings 8.61% IT Savings Future State Continual cost optimization Agility to scale up and down as needed Cost transparency and flexibility/speed to market Service levels match business need Decreased Annual Expenditures Hardware / Data Center $40.1M -54% Software $74.2M -70% Labor $31.3M -19% Outsourcing $63.0M -61% Public Cloud $82.1M 492% Net Annual Savings *beyond year 3: $126.5M -27% 19

20 Agenda Cloud First and Journey to Cloud Software Defined Data Center (SDDC) and your Journey to Cloud Accelerating the Journey and Capturing the Value Hybrid Cloud and VMware on AWS Tailoring your Hybrid Cloud Journey Q&A 20

21 ACCENTURE HYBRID CLOUD SUPERPOP ARCHITECTURE Provides routing and failover/convergence control for the backbone Highly resilient routers (device redundancy and acting as HA pair) Routing to allow fastest path from region to region Dedicated Connectivity Zones Cloud - Direct Connect (AWS) and Express Route (Azure) connection Internet Zone - Internet exchange enables direct connection to multiple ISP s Client Zone - Ethernet exchange provides direct connectivity to multiple Ethernet carriers for client & office connectivity VMworld 2017 Cloud to Cloud communications facilitated through Internal Core DC Common Services Zone, no direct 3rd party cloud to 3rd party cloud connectivity Azure Internet Super PoP Resilient, redundant network backbone Cloud Zone Amazon Azure Google Content: Not for publication Accenture Private Cloud Client Amazon Google Copyright 2017 Accenture. All rights reserved. 21

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23 ACCENTURE SOFTWARE UTILITY SERVICES (SUS) SUS delivers a fully managed service residing over a High Availability infrastructure designed from the ground up to support mission critical applications for Accenture's most demanding Clients. SUS is a Software as a Service (SaaS) Delivery Center within Accenture IS for enterprise applications. Accenture-owned and operated resilient VMware Private cloud partnering with AWS & Azure for hybrid cloud capabilities Accustomed to operating Highly Complex mission critical systems with the need for high compute and availability PCI-DSS level 1 certified for complete delivery solution SSAE16 SOC 2 credentialed VMworld 2017 Built to Operate as a service with three regions to deliver in specific markets or globally Content: Not for publication 23

24 KEY SUS BUSINESS METRICS FOR FISCAL 2016 $79 Billion E-Commerce 60+ Clients 715 Million Bookings 500+ Employees 1/2 Billion Passengers 99.96% Uptime 275 Billion Searches 32 Min MTTR P1/P2 24

25 Agenda Cloud First and Journey to Cloud Software Defined Data Center (SDDC) and your Journey to Cloud Accelerating the Journey and Capturing the Value Hybrid Cloud and VMware on AWS Tailoring your Hybrid Cloud Journey Q&A 25

26 HOSTING & CLOUD TRANSFORMATION EXAMPLE HYBRID CLOUD JOURNEY SOFTWARE DEFINED INFRASTRUCTURE CATALOG, OPERATING MODEL & PEOPLE PLATFORM/ TOOLS WAVE 1 WAVE 2 WAVE 3 Baseline NG HCI Solution/POD for Software Defined Data Center (SDDC) SDDC Compute Automation SDDC Network Automation SDDC Self-Service (SNOW) POC Develop Legacy DC Consolidation and Migration Plan Wrap MF with APIs MVP Compute/Storage/Network Define Cloud Operating Model and Roadmap Define new organization with teams aligned to BUs Agile training for Ops Map servers and applications to business Criticality to develop analytics or proper prioritization; Strategy for EOL/EOSL component Develop patch assessment, schedule, deployment strategy & verification process Develop Data Refresh Strategy, Schedule, Data Masking Process Finalize SDDC Automation approach and POC Finalize tools strategy, priorities, and roadmap Introduce CMP (Blueprinting) Application Management Tool Selection Consolidate into centralized CMDB SDDC Micro-Segmentation/Security SDDC Migration Factory Enhanced SDDC Self-Service (Expanded Catalog/Compliance) DC Consolidation/Migration to SDDC Introduce Public Cloud Expose as MF as Micro-Services Adopt Cloud Backup and Archive Solution Maximize virtualization of On-Premise Infrastructure Expand IaaS Catalog Add PaaS Catalog (e.g. DB) Complete Migration to Cloud Operating Model (expanded to support Public) Enhanced Tools Training (Analytics, Automation) Developer Ops Training (SRE) Smart Analytics for capacity assessment correlation, control and reporting on health of IT environment Automatic Ticket enrichment from CMDB Implement Self-Heal Implement Tools Strategy Expand CMP to Public Integrate Legacy and MF with CMP Application/Infrastructure Management Integration Cloud Optimization Tool Selection Build Application to Infrastructure relationship mapping in CMDB Implement Service now Auto-discovery for automated CMDB update Extend Micro-Segmentation to Public, Sites, and Mobile Devices Complete SDDC Migrations (only bare metal and MF left) Enhanced Public Cloud (Multi- Channel, Big Data) Retire MF Leverage Cloud to host property infrastructure (PMS/POS) Expanded IaaS and PaaS Add App Catalog Integrate Environment refresh into DevOps Strategy Continue to Enhance Tools (analytics, automation, AI) Enhance CMP (e.g. Cloud Optimization, Dashboards) Tighter integration across domains CONTINUOUS IMPROVEMENT/REFRESH Expanded SDDC Automations Expanded Support of Configs for Service Catalog Increased Integration (Policy) across Cloud, Network, Workplace, and Service Desk Increased API Exposure for Apps/Developers Continued Evolution of Service Catalog Continuous Operational Improvement (org, process, and tools) Ongoing Training Continue to Enhance Tools (increased libraries of analytics, automation, AI) Increased integration across domains (CMP, Apps, Infra) 1. 3 x 6 month Waves (18 months total) of transformation projects using agile delivery with sprint durations (e.g. 2 weeks tailored to the solution) 2. Continuous improvement and technology refresh during and post the waves of transformation 26

27 Q&A True Private Cloud Delivers Public Cloud efficiencies, automation, APIs and service catalogs. SDDC Cloud Networking Mobile Workplace Application Assured Platforms VMworld 2017 Content: Not for publication 2016 Global Systems Integrator Questions? Copyright Copyright Accenture All rights reserved

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