PHILADELPHIA GAS WORKS Server Hardware Maintenance RFP Questions & Answers Date

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1 QUESTIONS ANSWERS Q1 What is the exact address in which all of these devices are A North 9 Th Street, Philadelphia, PA located? Q2 List the number of field technicians (that will be providing service under this contract) that live within a twenty (20) mile radius of PGW s Data Center. What is the address of the data center referenced above, along with any other addresses associated with the location of A2 The vendor we select would make this determination. The current vendor we work with uses 2 or 3 technicians North 9 Th Street, Philadelphia, PA the equipment? If multiple addresses, please provide all. Q3 Is there a current contract in place for this equipment? A3 Yes we have a current contract. Q4 Who is the current incumbent? If there is no current bid, who A4 Source Direct has the current contract. previously maintained and serviced the equipment that is listed? Q5 If there is a current contract in place, what is the current spendto-date A5 The current contract is for 268, for that contract? Q6 How many environments exist as of now A6 PGW has two datacenter. One at the Montgomery location and the Q7 Q8 What sizes approximately in DB to gauge effort/team size and estimate proposed COE 9 Center Of Excellence for Infrastructure Phoenix way!) Any vendor specific recommendations or earlier decisions on cloud platform among top vendors ( Amazon, IBM, Microsoft A7 A8 other is at SunGard. NA This is a hardware service contract. NA This is a hardware service contract. Page 1 of 5

2 Azure etc.) Q9 Any current known network/bandwodth issues which may A9 No need to be assessed to enable smoother transition from current vendor to Phoenix Capital infrastructure team if we win? Q10 Is there a previous contract for this equipment? If so, can you provide the contract number? A10 Q11 Who was the awarded vendor? A11 Source Direct. Q12 What was the cost of the last year's contract and is this the A12 same equipment as last year's contract Q13 Is the contract available for viewing? A13 Not at this time. Q14 Is there a service/repair history report available? A14 Yes Q15 Is all the equipment up and running? A15 Yes Yes, the Source Direct Support Agreement ID is Phi-24x The cost of the 4 year contract is 268, The SAN storage is not on the current contract. Q16 Can you please provide the exact model detail for the IBM TS 3573s (for example, 3573-L2U). for both the generation 5 and generation 6's? It is listed on page 58 of 60. Here is a summary chart: Also, the Appendix 2 Pricing Schedule, does not have this device/model listed for coverage. Should it be added, or was this not meant to be included? A16 We will add the tape libraries when the original manufactures warranty expires. TAPE LIBRARY IBM System Storage TS3673-TL Page 2 of 5

3 Serial # Model # Gen 78W TL G5 78T TL G5 78T TL G5 78Y TL G6 78Y TL G6 Q17 Please clarify the discrepancies we observed between the various pages of the RFP. A17 PGW is looking for hardware support on IBM HS21, HS22 blade servers and HP Gen7 and 8 blade servers. Page 3 of 5

4 Q18 What is the definition of maintenance for the server hardware service? Is it full outsourcing including monitoring (proactive), performing backups, daily/weekly and monthly activities, etc. or is it strictly hardware maintenance involving maintenance (including replacing parts) upon notification from PGW? A18 No, the contract is for support of old hardware that is no longer covered by the manufactures warranty. PGW monitor s all servers and will contact the vendor when we need parts replaced Q19 Is the vendor responsible for all replacement parts? A19 Yes Q20 How many servers are in warranty status that could become part of this contract? A20 PGW has about 20 more servers HP servers we will add. Q21 Are any of the servers listed past end of life manufacturer support? A21 The HP servers are not EOL. I am not sure about the IBM HS22 s Q22 Who supports the server environment today? / Is there an onsite server team today? / How big is the server team today? A22 PGW has 8 server admins. Q23 Can we get Server ticket information? Number of tickets per month, types of tickets A23 No Q24 Are there spare servers available? A24 No Q25 Is there a parts inventory that can be bought/used? A25 No Page 4 of 5

5 Q26 The RFP include SLAs on response time. Are there SLAs on resolve time? A26 The SLA after the technician is onsite is 2hrs. Page 5 of 5