6/5/ Michael Hojnicki Chief of Technology and Administrative Services
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1 Technology Update 6/5/ Michael Hojnicki Chief of Technology and Administrative Services
2 Projects Completed in 2017 Open Checkbook Published Network & Phone Upgrade High Level Design Competitive Bid Hardware & Services Detailed Network Review & Design Documented Existing Phone System May April -December Upgraded: June November 310 Desktop Computers 102 Laptops Server Storage PeopleSoft - Open Enrollment & W2 s Self Service October
3 Other Projects Completed in 2018 Enhanced After Hour Support (April) Virtual Desktop Service GCView (May) Website Upgrade (May)
4 Wiring Infrastructure upgrades We partnered with Public Works Facilities Management Coordinated with Multiple vendors to support and work on these upgrades: DEDC Engineering and Design firm Furness Electrical Assurance Media Wiring contractor Summit Mechanical HVAC Dynatech HVAC Kratos Camera and Card access security
5 Wiring Infrastructure Upgrades Multiple NCC locations will receive new network/phone hardware and Wi-Fi 25 of these locations needed wiring replaced 18 Sites are completed. Some may need removal of old wiring 4 Sites are nearing completion Major sites Government Center Bidding completed and scheduling work to begin City County Building 50% complete Conner Complex Beginning the design (Medic 8) needs new internet service to function properly. Verizon and Comcast are not available
6 Network & Internet Services Upgrades Leveraged State Fiber Optic Services Contract Connectivity between four main sites - January 2018 Implemented Next Generation Firewalls - February 2018 Transitioned from Comcast to new Internet Service Provider March 2018 New Core Network installed at four main sites April 2018 Remote Office Internet services were slow and out of contract Issued a RFP for new services Transition to new service providers (Comcast Verizon) Feb 2018 Present Replacing all network closet hardware & Wi-Fi units (ongoing) Convert remote office to the NEW wide area network design
7 Phone System Upgrade Reviewed existing Verizon design and completed circuit audit Develop the NEW detailed design and confirm requirements (completed) Installed NEW Phone Core Hardware (Ongoing) Install NEW digital circuits and begin testing - June Begin transitioning remote sites to the NEW phone system - July Convert Public Safety & City County to NEW phone system - Fall 2018
8 Other 2018 Planned Upgrades Hardware replacement Cycle 350 Desktop Computers 100 Laptops 400 Police Laptops (State Funded) Remote Support Tool for Help Desk (June) Enterprise Copier Management for Public Safety (June) Complete detailed business requirements for TIER replacement (July) Verizon 4G Coverage for Public Safety (August)
9 Desktops 3+ 2 to 3 1 to 2 0 to 1 0 to NEG 1 NEG 1 to NEG 2 NEG 2 to NEG 3 Out of Warranty Desktops NEG
10 Laptops 3+ 2 to 3 1 to 2 0 to 1 0 to NEG 1 NEG 1 to NEG 2 Out of Warranty Laptops NEG 2 to NEG 3 NEG
11 Google vs Microsoft Office 365 We need to make a decision in the next couple of months New software models require Software as a Service IS team is meeting with both vendors Developing an estimated Total Cost of Ownership models Mail Servers are running Exchange 2010 Server storage capacity nearing critical levels Must implement retention & erecords policies Transition FOIA extracts processing from Law to IS
12 Planned Application Upgrades Visual Homes for Community Services Housing (Sept 2018) Required to maintain compliance with Federal reporting New version will be hosted and supported by the vendor Software as a Service (SaaS) Improved backup, disaster recovery and version control PeopleSoft upgrade to 9.2 (October 2018) Required to maintain support New look and feel options Must be completed before next Open Enrollment M5 Fleet Management (November 2018) Old application M4 has many issues and inefficiencies Will now be a vendor hosted solution (SaaS) Improved backup, disaster recovery and version control
13 Impacts of Software as a Service (SaaS) Must budget for ongoing operational costs vs. large one time investments Proactively manage internet bandwidth to ensure proper performance Improved backup and disaster recovery IS staff will have opportunities to learn new technologies and develop new skills (Cloud vendor management)
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